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BlackBerry Web Desktop Manager User Guide

1. BCC to me Email filter applies to email messages that include your email address in the BCC field 11 Us er Guide Change an email filter Option Description Importance The importance level of email messages that the email filter applies to Sensitivity The sensitivity level of email messages that the email filter applies to Do not forward email Email messages that the email filter applies to are not forwarded to your smartphone messages to the device Forward email messages Option to forward email messages to your smartphone that the email filter applies to the device to You can specify whether email messages are forwarded with high importance Level 1 notification or with the email message header only and no body text Change an email filter 1 2 3 4 w On the Email Settings tab click Email Filter Settings Click an email filter Change the email filter options To select contacts or distribution lists in your organization s contact list click the Import list icon beside the From field or Sent to field Click Update Filter Click Save Change the order of email filters 1 2 3 On the Email Settings tab click Email Filter Settings Click the Up Arrow icon or the Down Arrow icon Click Save Turn off an email filter 1 2 3 On the Email Settings tab click Email Filter Settings Click the checkmark icon beside an email filter Click Save Delete an email filter el al 12 On the
2. Email Settings tab click Email Filter Settings Click the minus sign icon beside an email filter Click Save User Guide Save all email filters 1 On the Email Settings tab click Email Filter Settings 2 Click Save Filters Open a saved email filter Click Load Filters Click an email filter rfi file Click Open Pw nS On the Email Settings tab click Email Filter Settings Save all email filters 13 User Guide Backing up and restoring data Backing up and restoring data Back up smartphone data You should back up the data on your smartphone periodically You should make sure to back up the data before you update the BlackBerry Device Software on your smartphone Connect your BlackBerry smartphone to your computer To include files that are saved to the built in media storage in a back up file on the Backup and Restore tab click Configure Backup Options and select the Back up on board device memory check box Click Save On the Backup and Restore tab perform one of the following actions e To back up all your smartphone data click Back up e To back up specific smartphone data click Advanced In the Device Databases section select one or more databases Click the Left Arrow icon On the File menu click Save As Type a file name Click Save Schedule automatic backups of smartphone data OTS eel a Connect your BlackBerry smartphone to your computer On the Backup and Restore tab click Confi
3. If your BlackBerry smartphone is misplaced or stolen you can delete the data on the smartphone and deactivate all services such as email messaging and data synchronization Depending on your organization s security policies you might not be able to delete data and deactivate services 1 On the Home tab click Secure a Lost Device 2 Click Delete all device data and disable device 3 Click Yes After you finish If you recover your smartphone you can activate the services again by either connecting your smartphone to your computer using a USB cable or by creating an activation password so that you can activate your smartphone over the wireless network 16 User Guide Troubleshooting Troubleshooting 10 My computer cannot detect my smartphone Perform one of the following actions e Verify that your BlackBerry smartphone is connected to your computer e Verify that the USB cable that you are using to connect your smartphone to your computer is not damaged e Turn off synchronization programs or antivirus programs temporarily e Verify that you are not running software that scans the communication ports on your computer cannot access the features of the BlackBerry Web Desktop Manager Perform one of the following actions e Review the browser requirements and settings for the BlackBerry Web Desktop Manager For more information see the BlackBerry Enterprise Server Installation and Configuration Guide To download this guid
4. THE NATURE OF THE CAUSE OF ACTION DEMAND OR ACTION BY YOU INCLUDING BUT NOT LIMITED TO BREACH OF CONTRACT NEGLIGENCE TORT STRICT LIABILITY OR ANY OTHER LEGAL THEORY AND SHALL SURVIVE A FUNDAMENTAL BREACH OR BREACHES OR THE FAILURE OF THE ESSENTIAL PURPOSE OF THIS AGREEMENT OR OF ANY REMEDY CONTAINED HEREIN AND B TO RIM AND ITS AFFILIATED COMPANIES THEIR SUCCESSORS ASSIGNS AGENTS SUPPLIERS INCLUDING AIRTIME SERVICE PROVIDERS AUTHORIZED RIM DISTRIBUTORS ALSO INCLUDING AIRTIME SERVICE PROVIDERS AND THEIR RESPECTIVE DIRECTORS EMPLOYEES AND INDEPENDENT CONTRACTORS IN ADDITION TO THE LIMITATIONS AND EXCLUSIONS SET OUT ABOVE IN NO EVENT SHALL ANY DIRECTOR EMPLOYEE AGENT DISTRIBUTOR SUPPLIER INDEPENDENT CONTRACTOR OF RIM OR ANY AFFILIATES OF RIM HAVE ANY LIABILITY ARISING FROM OR RELATED TO THE DOCUMENTATION Prior to subscribing for installing or using any Third Party Products and Services it is your responsibility to ensure that your airtime service provider has agreed to support all of their features Some airtime service providers might not offer Internet browsing functionality with a subscription to the BlackBerry Internet Service Check with your service provider for availability roaming arrangements service plans and features Installation or use of Third Party Products and Services with RIM s products and services may require one or more patent trademark copyright or other licenses in order to avoid infringement or viol
5. tab in the General section clear the Redirect incoming email messages to the device check box 2 Click Save Add a signature You can create a signature that automatically displays in the email messages that you send from your BlackBerry smartphone 1 On the Email Settings tab in the Signature field type a signature 2 Click Save Delete a signature 1 On the Email Settings tab in the Signature field delete the signature 2 Click Save Store email messages that you sent from your smartphone in the Sent Items folder of your email account You can save the emails that you send from your BlackBerry smartphone in the Sent Items folder of your email account so that you can access them from your computer 1 On the Email Settings tab select the Save copy in Sent folder when sending an email message from the BlackBerry device check box 2 Click Save Manage contacts You can manage how contacts from your private contact folders are saved on your BlackBerry smartphone and how contacts that you add on your smartphone are saved to your private contact folders 1 On the Email Settings tab click Contact Folders 2 Perform any of the following actions e Inthe Private contact folders section select the check box beside one or more private contact folders that you want to add to the contact list on your smartphone When you add a new contact to this folder the contact is added to contact list on your smartphone User Gu
6. Berry smartphone to associate it with your organization s environment and access your work email account work calendar and other work applications on your smartphone Use the following methods to activate your smartphone e If you are activating a new smartphone you can connect your smartphone to your computer and open the BlackBerry Web Desktop Manager The activation process begins automatically e If you are activating a new smartphone you can activate your smartphone over the wireless network Your system administrator can provide you with an activation password or you can create one yourself e If your smartphone is already activated and you need to move it from your current BlackBerry services host for example if you need to move your smartphone from Microsoft Online Services to the BlackBerry Business Cloud Services you need to use the onboarding wizard to switch hosts e If your smartphone is already activated with BlackBerry Business Cloud Services and you want to switch the BlackBerry services and data from your current smartphone to a new smartphone you can use the switch devices feature Open the BlackBerry Web Desktop Manager 1 On the Microsoft Office 365 home page in the Resources section click Setting up email on mobile phones 2 Inthe Hosted BlackBerry Services section click BlackBerry Web Desktop Manager Microsoft Office 365 redirects you to the BlackBerry Web Desktop Manager home page After you finish The f
7. BlackBerry Web Desktop Manager User Guide 5 BlackBerry Published 2012 01 26 SWD 1952106 0126040849 001 Contents 1 About the BlackBerry Web Desktop Wattage tris errena S TE maniarvenst 3 About the BlackBerry Business Cloud S rviCe cccccccccccccccsssssssseeesecccesceesesseeeeesceecseseesseaeeeeceeccesesesaaaeaeeeees 3 Genine Sh i ca a ee ts asa gece Sets okt aus ok Gas Ga See by cgacceak suai peg een sen tate a eaten lal os 4 System FequifeMents BrOWSE iinsert ea a vad ses sad aeelihecedcacs ecdateedeceads cu ssigaadaaueadeangecnss ET 4 Activating your smartphone to access work resources 4 Open the BlackBerry Web Desktop Managel cccccccccccsssesssscecccccesceesesseaseeececeseeeeeeseaseeeseeeeeseseesaaseeeeeeeseseeeees 4 Connect your smartphone to your computer using a USB Cable cceecceeesssececceecesesssseeeeeeeeeceesssenseeeeeeeeees 5 About onboard Gs anism smears nena nern R taeda ae ome asAAeaes 6 Prerequisites Using the onboarding WIZAIC ccccccccccccsssssssececceeccseeeseeeeeeceeseeseeeseeeeeeeceesesssseeeeeeeseeensseeeeeeess 6 Use the onboarding wizard to activate your SMArtPhON cccccscccccccccsssesseseeeeecceesceeesssssseeeeceseceeeestseaeeeeees 6 Man ally onboard your smartPhoN Essers n a a a aR ERES Ei 7 Create SM ACUIVATIOM DASSWOMS sisi tesansessaacetaiedssiucndivausserdavexamavetacacoiuansd san KEENAN AEEA CEAN EARNAN EANA TAN REAS 8 EE a e E A RE T A OI AT A 9 Stop forwarding emai
8. NT PERMITTED BY APPLICABLE LAW IN YOUR JURISDICTION IN NO EVENT SHALL RIM BE LIABLE FOR ANY TYPE OF DAMAGES RELATED TO THIS DOCUMENTATION OR ITS USE OR PERFORMANCE OR NON PERFORMANCE OF ANY SOFTWARE HARDWARE SERVICE OR ANY THIRD PARTY PRODUCTS AND SERVICES 21 User Guide Legal notice REFERENCED HEREIN INCLUDING WITHOUT LIMITATION ANY OF THE FOLLOWING DAMAGES DIRECT CONSEQUENTIAL EXEMPLARY INCIDENTAL INDIRECT SPECIAL PUNITIVE OR AGGRAVATED DAMAGES DAMAGES FOR LOSS OF PROFITS OR REVENUES FAILURE TO REALIZE ANY EXPECTED SAVINGS BUSINESS INTERRUPTION LOSS OF BUSINESS INFORMATION LOSS OF BUSINESS OPPORTUNITY OR CORRUPTION OR LOSS OF DATA FAILURES TO TRANSMIT OR RECEIVE ANY DATA PROBLEMS ASSOCIATED WITH ANY APPLICATIONS USED IN CONJUNCTION WITH RIM PRODUCTS OR SERVICES DOWNTIME COSTS LOSS OF THE USE OF RIM PRODUCTS OR SERVICES OR ANY PORTION THEREOF OR OF ANY AIRTIME SERVICES COST OF SUBSTITUTE GOODS COSTS OF COVER FACILITIES OR SERVICES COST OF CAPITAL OR OTHER SIMILAR PECUNIARY LOSSES WHETHER OR NOT SUCH DAMAGES WERE FORESEEN OR UNFORESEEN AND EVEN IF RIM HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW IN YOUR JURISDICTION RIM SHALL HAVE NO OTHER OBLIGATION DUTY OR LIABILITY WHATSOEVER IN CONTRACT TORT OR OTHERWISE TO YOU INCLUDING ANY LIABILITY FOR NEGLIGENCE OR STRICT LIABILITY THE LIMITATIONS EXCLUSIONS AND DISCLAIMERS HEREIN SHALL APPLY A IRRESPECTIVE OF
9. Run the onboarding wizard Read the conditions and notes and click Continue onboarding Fee ee oe ad Connect your smartphone to your computer The onboarding wizard begins automatically do not disconnect your smartphone from the computer until the onboarding process completes 5 When the onboarding process completes disconnect your smartphone from your computer After you disconnect your smartphone the BlackBerry Business Cloud Services synchronizes your work data over the wireless network This process takes several minutes User Guide Manually onboard your smartphone After you finish If required set up your personal email accounts on your smartphone For information about setting up email accounts see the user guide for your smartphone Manually onboard your smartphone You can manually onboard your BlackBerry smartphone to activate it with the BlackBerry Business Cloud Services if your smartphone is running BlackBerry Device Software that is earlier than 5 0 or if you are unable to use the onboarding wizard After you manually onboard your smartphone you can set up your personal email accounts Before you begin Back up the data on your smartphone using the BlackBerry Desktop Software For more information see the Help in the BlackBerry Desktop Software 1 Delete all data using the security wipe feature on the smartphone Do not select the check box for the media card This process takes several minutes to complete 2 Whe
10. ages on my smartphone 17 I cannot restore specific smartphone Cata cccscccccssssccccsssccccesseecccessseeecesssecccseseeecesseeeeeessseeecessseeeeessaeeeeees 17 cannot find the link for the onboarding WIZAIA ccccescceesssscececssseeccessssecccssssseecesesseeceessseeecessssececesseeeeens 18 Some of my smartphone data is missing after the onboarding process COMPIEtES ccccceesseeceeesseeeeeseees 18 The activation process did not COMPIEtC eccceesssccccceseseessseceeeeeeecsessesseeeeeesseeseseeeeeeceseeeessseeeeeceseeeseaseeeeeeees 19 Error messages BackUp and restless enera aree a Eao AE EEE anor EETAS E a K ROSENE TEEST 19 EET o e o Oe E T A E E A E E E E A eee E E E A 21 User Guide About the BlackBerry Web Desktop Manager About the BlackBerry Web Desktop Manager BEH The BlackBerry Web Desktop Manager is a web application that you can use to manage specific features on your BlackBerry smartphone You can open the BlackBerry Web Desktop Manager from a link in Microsoft Office 365 Some of the actions that you can perform in the BlackBerry Web Desktop Manager are e Onboard your smartphone with the BlackBerry Business Cloud Services e Back up and restore smartphone data and schedule automatic data backups e Change email settings including email filters message forwarding and the signature that you want to add to outgoing email messages e View the number of email messages that you sent forwarded and th
11. allemal tilts ersari aeaniino aaron in Te a e aan a AA ea aAA EEA Enea oiana 13 Open asaved email THLE ferenn anane anane e EE EEA R E AR A E EAEE ARAT 13 Backing upand restoring datai sesura R E ASRAH 14 Back up smartphone data 14 Schedule automatic backups of smartphone Cata ccccccccccesssccccesssseccecssseececessseececessssececessssececesaeeeeeessaaees 14 10 11 Restore smartphone Cataiiscs scscsscedessexissseecectveaccetacd suds aueseachadesasavacneinceavssdussncnaeaacavcecsavassbeute TA Aaa EN AEE 14 Switching smato GSS ss as sah csc evecast cq eahiespue deta a cade R cooaiavenus es eeveu A eden 15 About switching SmartpPhoneS cccccccccsesscccccceescsessseeeeeeeeeesesseseeeeeeeeeeseesesaeeeeeeeeeeseeeeesseaeeeeeeeseseeeeaasaeeeeeeees 15 SWITGISIMATEDMONOS os cats ics sesdcvcdcess os A cesaesanossuvenesasdestpedeedesches seve caegigs a a dda acsouwernds 15 Help protects lOSt smartph hes ase striata ee serena apa iis ae ree saci odes 16 Change your smartphone password 16 Delete all smartphone data and deactivate services 16 TROUDIESIOOEIIN Bisiis 5 Gsssedss chev saicvinsdeccieancavan cid eadpiersqaaa OE APAE AE AA A 17 My computer cannot detect My SMAartPhONe u ccccescccccecessssseeeeeeceesessseeeeeeeesseeeseseeeeeeeseeeseseeeeeeesseesaseeeeeeees 17 cannot access the features of the BlackBerry Web Desktop Managel ccccccccssssscccessseececssseeeeessssececssaeeees 17 cannot send or receive email mess
12. at are pending delivery e Switch the data and services from your current smartphone to a new smartphone e Create an activation password so that you can activate your smartphone over the wireless network e In case your smartphone is lost or stolen you can change your smartphone password and delete smartphone data remotely About the BlackBerry Business Cloud Services The BlackBerry Business Cloud Services are services that are hosted by Research In Motion that allows you to use your BlackBerry smartphone to access your Microsoft Office 365 email account contacts and other work resources All data is sent between Microsoft Office 365 and your smartphone using a highly secure link The BlackBerry Business Cloud Services allows your organization s administrators to manage your work email account assign your user account to specific groups and apply IT policies and security settings as required by your organization User Guide Getting started Getting started System requirements Browser Windows Internet Explorer 8 provides optimal support for BlackBerry Web Desktop Manager features Depending on the browser that you use the BlackBerry Web Desktop Manager might not recognize your smartphone You must use Windows Internet Explorer to onboard your smartphone e Windows Internet Explorer 8 e Mozilla Firefox 3 6 e Safari 4 for Mac e Google Chrome 4 Activating your smartphone to access work resources You can activate your Black
13. ation of third party rights You are solely responsible for determining whether to use Third Party Products and Services and if any third party licenses are required to do so If required you are responsible for acquiring them You should not install or use Third Party Products and Services until all necessary licenses have been acquired Any Third Party Products and Services that are provided with RIM s products and services are provided as a convenience to you and are provided AS IS with no express or implied conditions endorsements guarantees representations or warranties of any kind by RIM and RIM assumes no liability whatsoever in relation thereto Your use of Third Party Products and Services shall be governed by and subject to you agreeing to the terms of separate licenses and other agreements applicable thereto with third parties except to the extent expressly covered by a license or other agreement with RIM 22 User Guide Legal notice The terms of use of any RIM product or service are set out in a separate license or other agreement with RIM applicable thereto NOTHING IN THIS DOCUMENTATION IS INTENDED TO SUPERSEDE ANY EXPRESS WRITTEN AGREEMENTS OR WARRANTIES PROVIDED BY RIM FOR PORTIONS OF ANY RIM PRODUCT OR SERVICE OTHER THAN THIS DOCUMENTATION Research In Motion Limited 295 Phillip Street Waterloo ON N2L 3W8 Canada Research In Motion UK Limited Centrum House 36 Station Road Egham Surrey TW20 9LF United Kingdom Publi
14. e visit www blackberry com go serverdocs e Contact your administrator for assistance cannotsend orreceive emailmessages on my smartphone Perform one of the following actions e Verify that your BlackBerry smartphone is connected to the wireless network e Verify that message forwarding is turned on and that you selected all the email folders including your message inbox that you want to receive email messages from e Ifyou generated a new encryption key connect your smartphone to your computer to share the encryption key e Verify that your email profile options are correct For more information contact your administrator cannot restore specific smartphone data Perform one of the following actions e Verify that the database that you are trying to restore is not grayed out in the Device Databases section If the database is grayed out and the Right Arrow icon is not available your BlackBerry smartphone might be configured for wireless synchronization wireless backup might be turned on or the database might be read only For more information contact your administrator 17 User Guide cannot find the link for the onboarding wizard e Verify that your smartphone has enough available memory to store the database The amount of memory that is displayed beside the database in the Desktop File Databases section might differ from the amount of memory that is required to store the database on your smartphone If the applicatio
15. egality decency links or any other aspect of Third Party Products and Services The inclusion of a reference to Third Party Products and Services in this documentation does not imply endorsement by RIM of the Third Party Products and Services or the third party in any way EXCEPT TO THE EXTENT SPECIFICALLY PROHIBITED BY APPLICABLE LAW IN YOUR JURISDICTION ALL CONDITIONS ENDORSEMENTS GUARANTEES REPRESENTATIONS OR WARRANTIES OF ANY KIND EXPRESS OR IMPLIED INCLUDING WITHOUT LIMITATION ANY CONDITIONS ENDORSEMENTS GUARANTEES REPRESENTATIONS OR WARRANTIES OF DURABILITY FITNESS FOR A PARTICULAR PURPOSE OR USE MERCHANTABILITY MERCHANTABLE QUALITY NON INFRINGEMENT SATISFACTORY QUALITY OR TITLE OR ARISING FROM A STATUTE OR CUSTOM OR A COURSE OF DEALING OR USAGE OF TRADE OR RELATED TO THE DOCUMENTATION OR ITS USE OR PERFORMANCE OR NON PERFORMANCE OF ANY SOFTWARE HARDWARE SERVICE OR ANY THIRD PARTY PRODUCTS AND SERVICES REFERENCED HEREIN ARE HEREBY EXCLUDED YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY BY STATE OR PROVINCE SOME JURISDICTIONS MAY NOT ALLOW THE EXCLUSION OR LIMITATION OF IMPLIED WARRANTIES AND CONDITIONS TO THE EXTENT PERMITTED BY LAW ANY IMPLIED WARRANTIES OR CONDITIONS RELATING TO THE DOCUMENTATION TO THE EXTENT THEY CANNOT BE EXCLUDED AS SET OUT ABOVE BUT CAN BE LIMITED ARE HEREBY LIMITED TO NINETY 90 DAYS FROM THE DATE YOU FIRST ACQUIRED THE DOCUMENTATION OR THE ITEM THAT IS THE SUBJECT OF THE CLAIM TO THE MAXIMUM EXTE
16. gure Backup Options Select the Automatically back up my device check box Select the number of days between backups Perform one of the following actions e To back up all smartphone data select the Backup all device application data option e To exclude email messages or organizer data select the Backup all device application data except for option and specify the type of data to exclude Click Save Restore smartphone data 1 2 14 Connect your BlackBerry smartphone to your computer On the Backup and Restore tab perform one of the following actions e To restore all smartphone data from a backup file click Restore Locate and double click a backup file that has a bbb file extension or ipd file extension Click Yes e To restore specific smartphone data from a backup file click Advanced On the File menu click Open Locate and double click a backup file that has a bbb file extension or ipd file extension In the Desktop File Databases section select one or more databases and click the Right Arrow icon Click Yes User Guide Switching smartphones Switching smartphones cae About switching smartphones You can use the switch device wizard to switch BlackBerry services from your current BlackBerry smartphone to a new BlackBerry smartphone The switch device wizard transfers organizer data calendar email messages and third party applications that are supported by your new smartphone from your current smartpho
17. ide Forward email messages from a specific email folder to your smartphone e Inthe Default private contact folder section in the Default contact folder drop down list click a private contact folder to synchronize with your smartphone When you add a new contact on your smartphone the contact is added to this folder 3 Click Save Forward email messages from a specific email folder to your smartphone You can forward emails that are saved to specific email folders on your computer to your BlackBerry smartphone On the Email Settings tab click Redirection settings 2 Select the check box beside one or more email folders Email messages that are saved to the selected folders are forwarded to your smartphone 3 Click Save Delivery status for email messages and organizer data If your BlackBerry smartphone is connected to your computer you can view information about email messages and organizer data on the Advanced Settings tab Statistic Description Messages forwarded This field displays the number of email messages and organizer data items that the BlackBerry Business Cloud Services forwarded to your smartphone Messages sent This field displays the number of email messages and organizer data items that you sent from your smartphone Messages pending This field displays the number of email messages and organizer data items that the BlackBerry Business Cloud Services did not yet forward to your smartphone If your smartphone i
18. ing wizard you must open the BlackBerry Web Desktop Manager before you connect your smartphone to your computer e Contact your administrator Error messages Backup and restore The Backup functionality is not available at your current location This message appears when you log in to the BlackBerry Web Desktop Manager from a computer that your administrator restricted from performing backup and restore functions For more information contact your administrator This function is no longer available to you No changes have been made This message appears when your administrator changes your permissions since you last logged in to the BlackBerry Web Desktop Manager For more information contact your administrator 19 User Guide Provide feedback Provide feedback To provide feedback on this deliverable visit www blackberry com docsfeedback 20 User Guide Legal notice Legal notice aS 2012 Research In Motion Limited All rights reserved BlackBerry RIM Research In Motion and related trademarks names and logos are the property of Research In Motion Limited and are registered and or used in the U S and countries around the world Mac and Safari are trademarks of Apple Inc Google Chrome is a trademark of Google Inc ActiveX Microsoft Outlook and Windows are trademarks of Microsoft Corporation Mozilla and Firefox are trademarks of Mozilla Foundation JavaScript is a trademark of Oracle America Inc All other tradema
19. irst time that you open the BlackBerry Web Desktop Manager you might have to accept the client authentication certificate and install the files that you need to use the BlackBerry Web Desktop Manager To install these files you must have local administrator permissions for your computer User Guide Connect your smartphone to your computer using a USB cable Connect your smartphone to your computer using a USB cable Connect the larger end of the USB cable to a USB port on your computer Connect the smaller end of the USB cable to the USB port on the side of your BlackBerry smartphone On your computer if the Device Security Password field appears type your smartphone password Click OK Click OK PBN User Guide About onboarding About onboarding You can use the onboarding process to activate your BlackBerry smartphone when you move your smartphone from the Hosted BlackBerry for Microsoft Exchange Online to the BlackBerry Business Cloud Services The onboarding process makes sure that your smartphone data and settings are transferred as well When you complete the onboarding process you can access your work email account calendar and applications You can use one of two methods to onboard your smartphone e If your smartphone is running BlackBerry Device Software 5 0 or later you can use the onboarding wizard e If your smartphone is running a version of BlackBerry Device Software that is earlier than 5 0 you can manually o
20. l messages to your SMALtPNONE ccesccestecesecseeeeeseecseaeeeeeeceeecseseeceseeceseecesateseaeeeses 9 POG AUS IS MALU eann a e stad ge occasedesnnacucaeebaceacuuss cucteccadvadstwusvatesdeteaden deachusleaatepessecssecessidstteds 9 DElETE ia SISM AUS E AA OEE AE E E E A ATA AO A 9 Store email messages that you sent from your smartphone in the Sent Items folder of your email account 9 MandgeContaCtS r isnin pose ctteeaduassteslsubadea cui seats dts ghencesGesuanvasuheaSsledsauiduabsitsldusenaxssdeacdscacduaneatatsssunives 9 Forward email messages from a specific email folder to your SMart PHONE cccscccccssseccessseeeeessseceeesseeees 10 Delivery status for email messages and organizer data cccccccscccccccccccccssssesesesseseeeeeeesececeeseeeeeeeeeessesaeeeeeeeess 10 P LEI ata a a 24a wrt pears obrcerabata i can dtsietanerente evens S 11 About email filters 11 Create am email PIRGK cicivccccisecscciesasccsuetvenatesseccvenesescecaveuscecevssserscuavecsaecbenebveceesbinacesseccauvesectvecdeveshavesducavava eecens 11 Options for email FEMS cc sce siesshecsas eae naa aae A E dees Eer EARE E A E EAE AE E aA ER E EOE 11 Change anemail itensiede raadas a ei aaea e i aaa a Ei NNE aerario 12 Change the order of email FIES 02 ccccscceesceccnceosssctcervecesvisie cvavbenuai e cassecgeds aa ik iaa a eika iai aaia e 12 T rme amemaik Mtetema a E E E E E AEE A ATER 12 Deletean emalli itet nsere in an EEE Se E EE Ea e EEE Eas ENEAN 12 Save
21. mail message filter Set the email filter options Click Add new email message filter Click Save we er Options for email filters When you create an email filter you can set the following options Option Description Filter name A unique name for the email filter From One or more contacts or email addresses that the email filter should search for in the From field of email messages You can separate multiple contacts or email addresses with a semicolon To specify that the email filter should search for all email addresses that contain specific text you can type the text and use an asterisk as a wildcard character to represent the rest of the email address Sent to One or more contacts or email addresses that the email filter should search for in the Sent To field of email messages You can separate multiple contacts or email addresses with a semicolon To specify that the email filter should search for all email addresses that contain specific text type the text and use an asterisk asa wildcard character to represent the rest of the email address Subject The text that the email filter searches for in the Subject field of email messages Body The text that the email filter searches for in the body of email messages Sent directly to me Email filter applies to email messages that include your email address in the To field CC to me Email filter applies to email messages that include your email address in the CC field
22. n memory on your smartphone is low consider deleting unused applications data or older email messages from your smartphone cannot find the link for the onboarding wizard To see the Run the onboarding wizard link in the BlackBerry Web Desktop Manager you must open the BlackBerry Web Desktop Manager before you connect your BlackBerry smartphone to your computer If you open the BlackBerry Web Desktop Manager after you connect your smartphone to your computer the activation process might start automatically before you can access the link to the onboarding wizard If the activation process starts automatically it might not complete Some of my smartphone data is missing after the onboarding process completes When you activate your BlackBerry smartphone using the onboarding wizard all of your work data is restored on your smartphone The following table includes the data that is not restored after you use the onboarding wizard If you are missing data that is not included in the table below on your smartphone after the onboarding process completes contact your organization s administrator Data Description Personal email accounts The onboarding process removes personal email accounts from your smartphone You need to set up personal email accounts after the onboarding process completes To set up your personal email accounts click the Setup icon on your smartphone Personal email messages After you set up personal email accounts on yo
23. n the smartphone restarts open the BlackBerry Web Desktop Manager and complete one of the following actions e Connect your smartphone to the computer The activation process starts automatically e Create an activation password and activate your smartphone over the wireless network Do not disconnect your smartphone from the computer until the activation process completes After you finish e Set up personal email accounts on your smartphone For information about setting up email accounts see the user guide for your smartphone e Optionally restore your smartphone data using the BlackBerry Desktop Software For more information see the Help in the BlackBerry Desktop Software User Guide Create an activation password Create an activation password If you need to activate your BlackBerry smartphone and you did not receive an activation password from an administrator or the activation password has expired you can create an activation password and activate your smartphone over the wireless network 1 On the Advanced Settings tab click Device Setup 2 Inthe Enterprise activation password field and Confirm password field type a password 3 Click Set the enterprise activation password After you finish To complete the activation process type the password on the enterprise activation screen on your smartphone User Guide Email settings Email settings Stop forwarding email messages to your smartphone 1 On the Email Settings
24. nboard your smartphone Prerequisites Using the onboarding wizard e Verify that your BlackBerry smartphone is running BlackBerry Device Software 5 0 or later e Verify that you have administrator rights to your computer e On your smartphone turn off encryption on the built in media storage and the media card If you do not turn off encryption on the media card you can not access the data after the onboarding process completes For information about turning off encryption see the user guide for your smartphone e Ifyou have a large amount of data stored in the built in media storage move data from the built in media storage to the media card The onboarding process does not restore the built in media storage on your smartphone if the amount of data stored is more than 1 GB Use the onboarding wizard to activate your smartphone The onboarding wizard automatically backs up the data on your BlackBerry smartphone completes the steps necessary to activate your smartphone and restores the data to your smartphone after the activation process completes The onboarding process removes personal email accounts from your smartphone After the onboarding process completes you need to set up your personal email accounts on your smartphone Before you begin Disconnect your smartphone from your computer Do not connect your smartphone to your computer until you are instructed to do so in this procedure Open the BlackBerry Web Desktop Manager Click
25. ne to your new smartphone The switch device wizard automatically starts the activation process to set up the connection to the BlackBerry Business Cloud Services Switch smartphones 1 Connect your new BlackBerry smartphone to your computer 2 Click Yes Switch my BlackBerry services to this device 3 Click Yes Transfer the data 4 Complete the instructions on the screen After you finish Do not disconnect your smartphone from your computer until the smartphone data and services are transferred to your new smartphone and the activation process on your new smartphone is complete The process is complete when the Change devices screen appears on your computer 15 User Guide Help protect a lost smartphone Help protect a lost smartphone lt a Change your smartphone password If your BlackBerry smartphone is misplaced and you might be able to recover it you can use the BlackBerry Web Desktop Manager to change your smartphone password and lock your smartphone to help protect the data Depending on your organization s security policies you might not be able to change your password and lock your smartphone 1 On the Home tab click Secure a Lost Device Click Specify new device password and lock device In the Device password field type a new password In the Confirm password field type the password again Sh ee NS Click Specify new device password and lock device Delete all smartphone data and deactivate services
26. rks are the property of their respective owners This documentation including all documentation incorporated by reference herein such as documentation provided or made available at www blackberry com go docs is provided or made accessible AS IS and AS AVAILABLE and without condition endorsement guarantee representation or warranty of any kind by Research In Motion Limited and its affiliated companies RIM and RIM assumes no responsibility for any typographical technical or other inaccuracies errors or omissions in this documentation In order to protect RIM proprietary and confidential information and or trade secrets this documentation may describe some aspects of RIM technology in generalized terms RIM reserves the right to periodically change information that is contained in this documentation however RIM makes no commitment to provide any such changes updates enhancements or other additions to this documentation to you in a timely manner or at all This documentation might contain references to third party sources of information hardware or software products or services including components and content such as content protected by copyright and or third party web sites collectively the Third Party Products and Services RIM does not control and is not responsible for any Third Party Products and Services including without limitation the content accuracy copyright compliance compatibility performance trustworthiness l
27. s not connected to the wireless network the BlackBerry Business Cloud Services queues email messages and organizer data items for up to seven days and forwards them when your smartphone is connected to the wireless network again Messages expired This field displays the number of email messages and organizer data items that the BlackBerry Business Cloud Services could not forward to your smartphone within seven days The email messages and organizer data items that are not forwarded to your smartphone remain in the email application on your computer Messages filtered This field displays the number of email messages that the BlackBerry Business Cloud Services did not forward to your smartphone because the email filters that you set on your smartphone prevented message forwarding or because your smartphone was connected to your computer 10 User Guide Email filters Email filters Eoi About email filters You can create email filters to specify which email messages are forwarded to your BlackBerry smartphone and which remain in the email application on your computer Email filters are applied to email messages based on the order that they appear in your list of email filters If you create multiple email filters that could apply to the same email message you must decide which one should be applied first by placing that filter higher in the list Create an email filter On the Email Settings tab click Email Filter Settings Click Add new e
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29. ur smartphone the BlackBerry Business Cloud Services synchronizes the email messages from your messaging service with your smartphone This process can take a few minutes BlackBerry Messenger contacts BlackBerry Messenger contacts are restored during the onboarding process If your contacts are missing contact your administrator BlackBerry Messenger groups BlackBerry Messenger groups are not restored during the onboarding process You need to set up your BlackBerry Messenger groups after the onboarding process completes Data in the built in media storage The onboarding process restores the built in media storage on your smartphone unless the amount of data stored is more than 1 GB If the built in media storage being used is larger than 1 GB the data might not be restored 18 User Guide The activation process did not complete Data Description Data on the media card The onboarding wizard does not change data on the media card If you enabled encryption on the media card before you started the onboarding process the data might not be accessible The activation process did not complete Perform one of the following actons e Ifyou are onboarding your BlackBerry smartphone with the BlackBerry Business Cloud Services use the onboarding wizard If you connect your smartphone to your computer before you open the BlackBerry Web Desktop Manager the activation process will automatically start and will not complete To access the onboard

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