Panasonic KXHCM280A Manual
Contents
1. Note For IPv6 connection see page 13 of the Operating Instructions on the Setup CD ROM 6 Close the web browser For assistance please call 1 800 272 7033 31 Installation Troubleshooting Security Warning window To view a video Motion JPEG ActiveX Controls must be installed When trying to display a video for the first time Security Warning window will be displayed When using Windows 2000 or Windows XP log in as an administrator to install it Security Warning q x Do you want to install and run itp Zook ok ok took Aok signed on gfok ok ek k0 and distributed by Panasonic Communications Co Ltd Publisher authenticity verified by VeriSign Class 3 Code Signing 2001 CA Caution Panasonic Communications Co Ltd asserts that this content is safe You should only install view this content if you trust Panasonic Communications Co Ltd to make that assertion Always trust content from Panasonic Communications Co Ltd More Info If you cannot install ActiveX Controls or you cannot see the video in the Internet Explorer 32 e Click Tools gt Internet Options gt Security tab and click Custom level on the web browser 1 Check Prompt in Download signed ActiveX Controls 2 Check Enable in Run ActiveX Controls and plug ins e ActiveX Controls can be installed from the file on the Setup CD ROM 1 Restart the PC 2 Confirm that Internet Exp2. Carci For assistance please call 1 800 272 7033 17 Installation Troubleshooting 7 When the Single Camera page is displayed the setup is completed e When Security Warning window is displayed click Yes See page 32 e See page 33 for Security Warning window when using Microsoft Windows XP Service Pack 2 Network Camera Note To insure that the most current image is displayed Internet Explorer should be configured as follows This will not have any negative result on normal use 1 While viewing any website Click Tools gt Internet Options 2 Inthe section Temporary Internet Files click Settings and check Every visit to the page To enable Internet access to the camera Click Next to set up the Internet access to the camera and go to step 3 on page 20 Automatic Setup E Setup completed Use the address below to access the camera Local Network Access http 192 168 0 253 If you wish to allow Internet access to the camera click the Next button for advanced setup Next e Ifyou do not allow the Internet access click Cancel and go to page 30 to confirm the camera image 18 Installation Troubleshooting 1 7 Setting up Internet Access to the Camera 1 Display the Camera List window see page 15 2 Select the camera to set up and click Execute e This program searches for the cameras that are connected to the router and displays the MAC Addresses IP a
3. IPv4 Information a Execute Close h Installation Troubleshooting 4 Click Automatic Setup Local Access Only Camera No 1 MAC Address 00 80 eictelioieek x Automatic Setup Local Access Only Automatic Setup Internet Access Manual Setup Open the camera s web page e For the first time installation or after pressing the FACTORY DEFAULT RESET button only Automatic Setup Local Access Only can be selected To set up the camera with Static or DHCP settings after performing the Automatic Setup Local Access Only run the Setup Program again and select Manual Setup 5 Enter the user name and password you wish to use and click Save Security Administrator New User Name 6 to 15 characters New Password 6 to 15 characters Retype new password Note 1 You ll be asked for User name and password to open camera s web page Please keep your User Name and Password securely Alphabet and number only Space amp s or are not allowed A capital letter small letter is distinguished User Name and Password must be different from each other It is strongly recommended to change password regularly for security 6 Enter the name and password that were entered above and click OK 2x IC D Please type your user name and password Yo SESS Site aek ek eee eee Realm eer User Name Password IT Save this password in your password list
4. Ethernet cable Straight Cat5 cable Customer provided 12 Installation Troubleshooting 3 Connect the AC adaptor cord to the DC In jack and plug the AC cord into the outlet e The AC cord is used as the main disconnect device ensure that the socket outlet is located installed near the equipment and is easily accessible e Use only specified Panasonic AC adaptor PSLP1242 Order No PSLP1242Y e Ifthe indicator does not light green see page 39 e A noise can be heard during pan tilt operation This is normal 4 Hook the AC adaptor cord to the Hook for AC adaptor cord DC IN jack Hook for AC adaptor cord Power Outlet f A AC cord For assistance please call 1 800 272 7033 13 Installation Troubleshooting 1 5 Connecting the Camera to Your TV You can view camera images on a TV or record them using a video recording device VCR DVD recorder etc Analog composite NTSC video output terminal 3 5 mm plug 1Vp p 759 Video cable not included gt To video input terminal Note e When the camera is in color night view mode images may not be displayed correctly on the TV 14 Installation Troubleshooting 1 6 Setting up the Camera to View on the LAN Setup CD ROM allows you to easily set up the camera Note e To avoid any possible problems temporarily disable any firewall or antivirus software e This procedure explains installation of the camera on the
5. If you cannot access the camera see page 45 N e When you are using a router not supporting UPnP Follow the procedures shown on page 26 For assistance please call 1 800 272 7033 29 Installation Troubleshooting ee a ee 1 12 Confirming the Camera Image 30 1 Start up the web browser on your PC 2 Enter http Pv4 Address or URL Port Number on the address bar and press Enter on the keyboard e When port number is 80 default you do not need to enter port number See page 42 of the Operating Instructions on the Setup CD ROM for details about port number e For IPv6 connection see page 13 and page 14 of the Operating Instructions on the Setup CD ROM and prepare the requirements Enter the http IPv6 registered URL Port Number on the address bar e If the camera image is not displayed see page 44 3 The Enter Network Password window is displayed and enter the user name and password that were set and click OK Note When Permit access from guest users is set on the Security Administrator page authentication window will not be displayed 4 Click the following tabs to display each page Panasonic Network Camer Camera Select a language Francais Deutsch I vafiol Pyccko Teh BASS H rangais Deutsch spafol Pyocko Thats B48 to display KX HCM280A Version Number feta Display IPv4 IPv6 Running in IPv4 mode or IPsec connection A To Single Cam
6. please call 1 800 272 7033 5 Installation Troubleshooting 1 1 1 Before Using IMPORTANT SAFETY INSTRUCTIONS When using this unit basic safety precautions should always be followed to reduce the 1 2 3 4 5 D 10 11 12 14 15 16 risk of fire electric shock or personal injury Read and understand all instructions Keep these instructions Heed all warnings Follow all instructions After taking away the sand or the dust on the lens wipe the lens with lens cleaning paper Do not block any ventilation openings Install in accordance with the manufacturer s instructions Do not install near any heat sources such as radiators heat registers stoves or other devices including amplifiers that produce heat Protect the AC adaptor cord and AC cord from being walked on or pinched particularly at plugs convenience receptacles and the point where they exit from the unit The AC cord is used as the main disconnect device ensure that the socket outlet is located installed near the equipment and is easily accessible Only use attachments accessories such as stand specified by the manufacturer Do not touch the unit AC adaptor AC adaptor cord or AC cord during lightning storms Unplug the unit when unused for long periods of time 13 Refer all servicing to qualified service personnel Servicing is required when the unit has been damaged in any way such as when the AC adaptor AC co
7. Green Pressing FACTORY Orange blinking Turning off DEFAULT RESET button The camera restarts after that UPnP Failure Orange blinking About a 2 second interval Internal Failure Red blinking The indicator turns orange if the camera is not connected to the LAN 2 The indicator blinks orange if the camera is not connected to the LAN 3 See page 40 10 Installation Troubleshooting 1 3 2 Rear View External I O See page 119 of the Operating Instructions on the Setup CD ROM DC IN jack See page 13 Ethernet LAN port See page 12 L Analog Video Output e See page 14 Hook for AC adaptor cord See page 13 1 3 3 Bottom View FACTORY DEFAULT RESET button See page 121 of the Operating Instructions on the Setup CD ROM MAC Address and Serial Number are indicated on the label Hole for Ceiling Plate A See page 35 For assistance please call 1 800 272 7033 11 Installation Troubleshooting 1 4 Connecting the Camera to Your Router Connect the camera to your router with an Ethernet cable to set up the camera 1 Connect the Ethernet cable customer provided to the camera Ethernet port y a To your router Note These instructions assume your PC is already connected to the Internet and your network includes a router 2 Connect the Ethernet cable to your router LAN ports WAN port To the camera s TO your modem s To your PC
8. any possible problems temporarily disable any firewall or antivirus software and set up the camera again If you cannot disable your firewall or antivirus software you can set up the camera using the MAC address see page 27 The camera is connected over a different network gt Set up the camera from a PC under the same router Confirm that an IP address is assigned to your PC If the IP address is not assigned to your PC assign it to your PC see page 131 of the Operating Instructions on the Setup CD ROM Setup Program e fails to complete successfully Network problems may occur during setup gt Confirm that your network is working Disconnect the plug of the AC cord from the outlet and reconnect it again Then set up the camera again More than 20 minutes have passed after turning the camera on gt Disconnect the plug of the AC cord from the outlet and reconnect it again Set up the camera again UPnP port forwarding setup fails UPnP is disabled on the router gt Enable UPnP on the router following the router manual The camera is turned on before the router is turned on Turn the router on first and then turn the camera on The default gateway is not set or the settings are wrong gt Set the default gateway correctly see page 40 of the Operating Instructions on the Setup CD ROM The router does not support UPnP gt Enable port forwardi
9. call center 40 Installation Troubleshooting 2 2 Camera Setup Difficulties Note If you are experiencing any problems it is recommended that you temporarily disable all firewall pop up killer and virus detection software Once the problem is identified and corrected you can restart the Setup Program Problem Cause and Remedy Automatic Setup e fails using Setup Program More than 20 minutes have passed after turning the camera on gt Disconnect the plug of the AC cord from the outlet and reconnect it again Set up the camera again Multiple camera IP addresses are overlapping If you install multiple cameras turn the camera on one by one Viewnetcam com e registration fails using Setup Program Your PC is not connected to the Internet through the router gt Configure the router for the Internet connection from your PC following the router manual And register with the Viewnetcam com service If you do not receive an E mail from the Viewnetcam com service your registered E mail address may be incorrect Register your correct E mail address again at the Viewnetcam com website at http www viewnetcam com For assistance please call 1 800 272 7033 41 Installation Troubleshooting Problem Cause and Remedy Setup Program e does not list any cameras Your firewall or antivirus software is blocking the connection To avoid
10. following the procedure see page 111 of the Operating Instructions on the Setup CD ROM If you fail to update the firmware see page 55 Indicator e The router on your network is turned off continues eee blinking orange Turn the router on and wait for a while until the ADSL line is 2 second connected interval e An error occurs in UPnP port forwarding gt Set up the camera again in Automatic Setup by the Setup Program following the procedures shown on page 19 Indicator e Automatic setup is not complete continues blinking green gt Complete the setup following this Installation Troubleshooting The camera did not get its IP address from the DHCP server gt When setting Automatic Setup or DHCP Setup the camera may not get its IP address due to network failures Ask your ISP or network administrator for more information For assistance please call 1 800 272 7033 39 Installation Troubleshooting Problem Cause and Remedy Indicator does e Indicator display is disabled not light up bade Rete gt Check if the indicator control is disabled see page 107 of the Operating Instructions on the Setup CD ROM e Confirm that the standard AC adaptor PSLP1242 Order No PSLP1242Y is being used Indicator e The camera may be malfunctioning continues blinking red If you cannot access the camera the camera may be malfunctioning Call our customer
11. from accessing the camera If you choose to disable this tool and choose not to limit access by use of a User Name and Password this may result in access to the camera by unauthorized individuals see page 71 of the Operating Instructions in the Setup CD ROM Installation Troubleshooting 1 2 Included Items The following items are included in the Network Camera box Additional pieces can be ordered by calling 1 800 332 5368 Main Unit 1 pc AC Adaptor 1 pc Order No PSLP1242Y AC Cord 1 pc Order No PSJA1069Z Length 1 8 m 6 ft Ceiling Mounting Cover 1 pc Order No PSKL10232Z1 Ceiling Plate A 1 pc Order No PSZMHCM381A Ceiling Plate B 1 pc Order No PSMD1045Y Screws A 2 pcs Screws B 4 pcs Setup CD ROM 1 pc Order No XYN3 J6FUJ Order No Order No XTB4 20AFJ PSQX3620ZCD O O S amp S amp O Installation Troubleshooting This Manual 1 pc For assistance please call 1 800 272 7033 Installation Troubleshooting 1 3 Camera Feature Locations 1 3 1 Front View Wi Auto Focus Zoom Lens Wide 5 mm 0 2 inches Infinity CN Tele 1 m 39 4 inches Infinity Indicator The indicator color shows camera status Indicator Display Orange blinking on On the LAN Orange blinking gt Green blinking Green Green Automatic Green blinking Setup Green blinking gt Green Using Getting IP address Green blinking DHCP
12. same network that your PC is part of e Before proceeding close your web browser e See page 132 of the Operating Instructions on the Setup CD ROM for details 1 Insert the Setup CD ROM into the CD ROM drive of the PC e The window is automatically displayed If the Network Camera Setup window is not displayed automatically double click Setup exe file on the Setup CD ROM 2 Click Camera Setup 2 Displays version information a about this program Panasonic 2 Sets up the camera Displays the camera manuals If your PC does not have Adobe Acrobat Reader install it from Network Camera the Adobe Reader website Manual Eh Network Camera e IE EI Recorder trial version Bit Closes the Setup Program e When the following dialog is displayed click Unblock Windows Security Alert x To help protect your computer Windows Firewall has blocked some features of this program Do you want to keep blocking this program Name Network Camera Setup Software Publisher Unknown Keep Blocking x N Ask Me Later Windows Firewall has blocked this program from accepting connections from the Intemet or a network If you recognize the POAN or trust the publisher you can unblock it When should unblock a program For assistance please call 1 800 272 7033 15 Installation Troubleshooting 16 3 Select the camera to set up and click Execute This progra
13. with a router not supporting UPnP follow the procedures below 1 Select Static on the Network IPv4 page 1 Access the camera see page 11 of the Operating Instructions on the Setup CD ROM 2 Click Setup tab at the top of the page 3 Select Static on the Network page e The Static IP Address Configuration page is displayed Make a note of the IP address and port number since they are required to enable port forwarding on the router 4 Click Save without changing the settings 5 Click Restart 2 Enable port forwarding on the router Using the IP address and port number note written on step 1 3 enable port forwarding on the router See the router manual for how to enable port forwarding 3 Register with the Viewnetcam com service Port Forwarding feature IPv4 Only The port forwarding feature is required to allow access from the Internet with a router not supporting UPnP It exchanges a local IP address to a global one Each camera must be assigned a unique port number Global IP address s of the router Port Forwarding feature EO Port No vwvixxx yyy zzz 80 gt 192 168 0 253 80 REY ELE VWV XXX VVy ZZz 81 gt 192 168 0 252 81 VVV XXX WYWY ZZZ 8 Modem Router CATV xDSL 192 168 0 1 Optical cable 192 168 0 252 192 168 0 253 ie Local IP address _________ POA NS oi PO NS Go The IP addresses shown above may differ from those offered on y
14. your current global IP address and allows you to connect to your camera For assistance please call 1 800 272 7033 23 Installation Troubleshooting 24 Note Ask your ISP about what type of IP address you are using Some ISPs assign you a local IP address In this case you cannot use the Viewnetcam com service Ask you ISP about what type of IP address you are using If the camera is using a port number other than 80 the port number must be specified at the end of the Viewnetcam URL For example Using port 80 http Cameraname viewnetcam com Using any other port http Cameraname viewnetcam com Port Number Installation Troubleshooting 1 9 Connecting the Camera to a Router Supporting UPnP IPv4 Only To allow access from the Internet with a router supporting UPnP follow the procedures shown on page 19 Note e In some routers the UPnP feature is disabled by default Enable your router s UPnP feature following the router manual before you set up the camera See the Panasonic Network Camera support website at http panasonic co jp pcc products en netwkcam for details e ifthe maximum idle time is set in PPPoE or PPTP connection with your ISP disable it on the router See the router manual for details For assistance please call 1 800 272 7033 25 Installation Troubleshooting 1 10 Connecting the Camera to a Router Not Supporting UPnP IPv4 Only To allow access from the Internet
15. Panasonic Installation Troubleshooting Network Camera Model No KX H C M280A Please read this manual before using and save this manual for future reference Panasonic Network Camera Website http www panasonic com netcam for customers in the USA or Puerto Rico Installation Troubleshooting Introduction How to Use This Documentation The camera includes the following 2 manual types Installation Troubleshooting This manual Installation Troubleshooting provides explanations for accessories included with the camera the initial configuration and troubleshooting tips The Installation Troubleshooting helps you to easily configure the camera Operating Instructions Included on the Setup CD ROM Operating Instructions explains about operations settings features and the cleaning method when using the camera Abbreviations UPnP is the abbreviation for Universal Plug and Play Network Camera is called Camera in this Installation Troubleshooting Trademarks Adobe Acrobat and Reader are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and or other countries Microsoft Windows and ActiveX are either registered trademarks or trademarks of Microsoft Corporation in the United States and or other countries Pentium is a trademark or registered trademark of Intel Corporation or its subsidiaries in the United States and other countries Screen shots reprinted with permi
16. able in the ceiling e Follow the steps 1 3 4 5 and 6 Making a hole is not necessary e Remove the tab of Ceiling Mounting Cover and wire through the notch For assistance please call 1 800 272 7033 37 Installation Troubleshooting A Ceiling Mounting example making holes in mortar or concrete ceilings 1 Fit the Ceiling Plate B to the mounting position and put marks 2 Make holes at the marks and put plastic plugs customer provided into them Plastic plug Soft hammer Drill for concrete in case of tile use a drill for tile Note When drilling into mortar be careful of pieces of mortar which may become loose and fall 3 Mount the camera 38 Installation Troubleshooting 2 Troubleshooting The Panasonic Network Camera support website http panasonic co jp pcc products en netwkcam includes various technical information other than the contents in this troubleshooting section Access it if problems occur 2 1 Indicator Error Codes Problem Cause and Remedy Indicator lights or blinks orange Ethernet cable is not connected properly gt Connect the Ethernet cable properly PC Ethernet hub or router is not working gt Confirm that PC Ethernet hub and router is working Indicator continues blinking orange Indicator blinks orange when updating firmware If you access the camera on the web browser Update Firmware page will be displayed Update the firmware
17. be shown on Status page in the Maintenance section To Single Camera page To Single Camera page e The port number must be specified at the end of camera URL Using port 80 hitp Cameraname viewnetcam com or http IP Address Using any other port hitp Cameraname viewnetcam com Port Number or http IP Address Port Number 10 When the Single Camera page is displayed the setup is completed Network Camera Open Panasonic Network Camera Note e The banner is displayed only when Internet access is allowed on the camera e To insure that the most current image is displayed Internet Explorer should be configured as follows This will not have any negative result on normal use 1 While viewing any website Click Tools gt Internet Options 2 Inthe section Temporary Internet Files click Settings and check Every visit to the page 22 Installation Troubleshooting 1 8 Viewnetcam com Service IPv4 IPv6 Viewnetcam com is a free dynamic DNS DDNS service provided by Panasonic It allows you to choose an easy to remember address such as bob viewnetcam com that you can use to view images from your camera over the Internet This service is compatible with both IPv4 and IPv6 addresses What is the advantage of Viewnetcam com service In order to view camera images over the Internet you need to know your camera s global IP address However many Internet Service Providers ISPs assign their custo
18. bits or higher For assistance please call 1 800 272 7033 47 Installation Troubleshooting Problem Cause and Remedy Image has noise The object is dark gt Make the area around the camera brighter The color display setting on your PC is set lower than 16 bits gt Set the color display 16 bits or higher Image flickers AC Power Source Frequency setting is incorrect gt Confirm the AC Power Source Frequency setting see page 65 of the Operating Instructions on the Setup CD ROM Normally this parameter should be set to 60 Hz in the United States An old image is The old image is temporarily stored on the web browser displayed a gt Set Every visit to the page on the web browser to check for temporary Internet files see page 139 of the Operating Instructions on the Setup CD ROM The image e Multiple users are accessing the camera refreshes very slowly gt If multiple users are accessing the camera the image refreshes slowly You are not using an Ethernet switching hub If you view multiple cameras on the Multi Camera page the image refreshes slowly Use an Ethernet switching hub The image may refresh slowly depending on image resolution image quality network traffic PC performance enabling IPsec or what object you view The Max bandwidth usage is limited gt Increase the max bandwidth usage on your network see page 40 o
19. camera Record both of them for future reference They are indispensable for setting network parameters after mounting the camera and for future customer servicing Note e Mounting and cabling instructions described in this Operating Instructions follow generally accepted guidelines suitable for residential installations In some areas commercial and industrial installations are regulated by local or state ordinances For such installations contact your local building department or building inspector for more details e The camera is intended for indoor use only Prolonged exposure to direct sunlight or halogen light may damage CCD e The camera is available between 15 based on level line for mounting both on the table and on the ceiling 1 13 1 Mounting on the Table 34 Mount the camera at an even place where vibrations etc are few Installation Troubleshooting 1 13 2 Mounting on the Ceiling Mount the camera at an even place where vibrations etc are few Set the Tilt range to On the ceiling on Camera Setup window see page 65 of the Operating Instructions on the Setup CD ROM Two ways of wiring can be considered wiring through a hole made in the ceiling or wiring without making a hole for a cable in the ceiling Select either one of the two Wiring through a hole made in the ceiling 1 Fix the Ceiling Plate B on the ceiling with Screws B e Fix the Ceiling Plate B more than 100 mm 4 inches off the wall or other obstacles
20. cusing feature gt Wipe the lens with lens cleaning paper Manual focusing may be set gt Press appropriate one of the Focus buttons at the operation bar see page 24 of the Operating Instructions on the Setup CD ROM Blurred images may have been registered when registering or modifying the preset button or home position button gt Adjust the focus in manual focusing again or press the AF button The object is too close to the camera gt Move the object away from the camera or adjust the zoom Some objects are difficult to focus on by AF button gt Press the AF button and put it into operation again When the objects are still out of focus adjust the focus using manual focusing or change the objects using Pan Tilt operation or Zooming features The Automatic Focus Range is set incorrectly for the type of image you are viewing gt Confirm the Automatic Focus Range setting see page 65 of the Operating Instructions on the Setup CD ROM When viewing images within 1 m 39 4 inches of the camera set to Macro When viewing images further than 1 m 39 4 inches from the camera set to Normal The color on the e image is strange White balance does not work well gt Adjust the white balance on the Camera page see page 65 of the Operating Instructions on the Setup CD ROM The color display setting on your PC is set lower than 16 bits gt Set the color display 16
21. ddresses and Port Numbers CE xl No MAG Adsress IPW Aarse _ Ponne camera Staus 1 Te oD Local setup compiere dEz MAC Address Port Camera IP No Status Address Camera List window Choose camera you want to set up by MAC address information MAC address is shown on the back of network camera if mare than 20 minutes va morain zH Displays IPv4 or have passed since the camera was turned on the camera cannot be setup a eoErINE ee IPv6 information In case you install two or more cameras please install the camera one by one Do net plug anew camera into your network before you fish the previous camera s installation completely In case IP addresses are overlapped se pull off the power plug once and plug itagain to get a different IP address gs e The MAC Address see page 11 on the bottom of the camera shows which camera you select on the Camera List window Note If more than 20 minutes have passed since the camera was turned on the camera cannot be set up from the Setup Program In this situation restart the camera For assistance please call 1 800 272 7033 19 Installation Troubleshooting 3 Click Automatic Setup Internet Access lo 1 MAC Address 00 B0 ok tolestoleatek P xj Automatic Setup Local Access Only Sets up the camera to view on the LAN Automatic Setup Internet Access Sets up the Internet access to Manual Setup the camera Manually s
22. e and Password securely 2 Alphabet and number only Space amp lt or are not allowed 3 A capital letter small letter is distinguished 4 User Name and Password must be different from each other 5 lt is strongly recommended to change password regularly for security n La 4 The Enter Network Password window is displayed Enter the user name and password that were set and click OK Enter Network Password 2 xl ye Please type your user name and password Site k aek kk eke Realm eok User Name Password oo J7 Save this password in your password list Co ee Installation Troubleshooting 5 When the Single Camera page is displayed the setup is completed e If Security Warning window is displayed click Yes see page 32 e See page 33 for Security Warning window when using Microsoft Windows XP Service Pack 2 Network Camera is dy e See page 15 of the Operating Instructions on the Setup CD ROM for the Single Camera page e f you enable the Internet access to the camera follow the procedures below e When you are using a router supporting UPnP Enable the Auto Port Forwarding feature on the UPnP page see page 59 of the Operating Instructions on the Setup CD ROM Register with the Viewnetcam com service on the Viewnetcam com page see page 61 of the Operating Instructions on the Setup CD ROM 3 Confirm the Internet access to the camera see page 30
23. era page B To Multi Camera page page 15 of Operating Instructions page 30 of Operating Instructions C To Buffered Image page D To Setup page page 32 of Operating Instructions page 37 of Operating Instructions E To Maintenance page F To Support page page 108 of Operating Instructions page 117 of Operating Instructions GTo log in to the camera page 74 of Operating Instructions Installation Troubleshooting e When users other than an administrator are accessing the camera Setup and Maintenance tab will not be displayed Additionally When Do not permit access from guest users is set on the Security Administrator page Login tab will not be displayed e If View Multi Camera page or View Buffered Image page is not permitted on the General User page Multi Camera or Buffered Image tab will not be displayed 5 Click Single tab on the above e When Security Warning window is displayed click Yes See page 32 e See page 33 for Security Warning window when using Microsoft Windows XP Service Pack 2 Capture Image 7 Click to Center Button E Network Camera see page 19 of see page 20 of O Q the Operating the Operating Instructions Instructions i Camera Image Operation Bar see page 21 of the Operating Instructions E CEE Refresh Interval ill see page 21 of ess the Operating The banner is Instructions displayed see page 18 of the Operating Instructions
24. es IPsec or IPv6 by exchanging and sharing information such as the encryption scheme and key before communicating or refers to an established virtual encrypted communication pathway For assistance please call 1 800 272 7033 53 Installation Troubleshooting Problem Cause and Remedy E mail or FTP The network settings are not set correctly transfer cannot be sent in gt Cancel the IPsec settings on the server PC and camera and transport mode check that the camera images can be transferred If they can be transferred the IPsec settings were not set correctly Set them correctly see page 52 of Operating Instructions on the Setup CD ROM The pre shared key is not set correctly gt Set the same pre shared key for the camera and server see page 52 of Operating Instructions on the Setup CD ROM There is a E mail server or FTP server within the tunnel mode network gt Transport mode and tunnel mode cannot be used at the same time Cancel the E mail server or FTP server s IPsec settings and communicate using tunnel mode Either server s SA or camera s SA is not established gt Restart the camera 54 Installation Troubleshooting 2 8 Miscellaneous Problem Cause and Remedy ActiveX cannot be installed e Security software disables the ActiveX installation gt Close the security software and install the ActiveX again The firmware is not upda
25. ets up the camera Recht let Disables IPsec If disabled the Open the camera s web page h button IS displayed gray Displays the Setup page see Close page 37 of the Operating Instructions on the Setup CD ROM Note In order for Internet access to be properly enabled your routers UPnP feature should be enabled Most router manufacturers disable this feature See http panasonic co jp pcc products en netwkcam for more information 4 Enter the user name and password that were set and click OK 21x fi D Please type your user name and password Site ak skak skakkt Realm aek User Name Password I Save this password in your password list Cancel 5 If your router supports UPnP select Enable otherwise select Disable Then click Next Allow Access from the Internet Enable Disable e Ifyou select Disable skip to step 9 20 Installation Troubleshooting 6 To register with the Viewnetcam com FREE DDNS service check Register with Viewnetcam com and click Next Viewnetcam com Registration Register with Viewnetcam com C Do not register with Viewnetcam com Viewnetcam com FREE DDNS service See page 23 for Viewnetcam com information For detailed information access at http www viewnetcam com e If you have multiple cameras you can use Viewnetcam com service registering it only for a camera e Ifyou select Disable skip to step 9 7 The Enter Net
26. f the Operating Instructions on the Setup CD ROM The camera is in color night view mode gt The image refreshes slowly in color night view when the image subject is dark Make the area around the camera brighter 48 Installation Troubleshooting Problem Cause and Remedy Scan lines deviate on the screen e Scan lines may deviate when viewing moving objects with resolution at 640 x 480 because of the interlace type CCD gt Set Vertical Resolution for 640 x 480 mode to 240 Better for motion images on the Camera page For assistance please call 1 800 272 7033 49 Installation Troubleshooting 2 4 Operation Bar Problem Cause and Remedy Pan tilt zoom focus click to center and preset features do not work Your PC is not connected to the camera gt Click Refresh on the web browser Confirm that the image refreshes then try again The camera is not turned on gt Confirm that the camera is turned on Multiple users are operating the camera simultaneously gt Wait for a while and access the camera again The pan tilt zoom or focus reaches its end gt Confirm that the end display is displayed on the operation bar The pan tilt is restricted gt Adjust the pan tilt settings see page 65 of the Operating Instructions on the Setup CD ROM The Automatic Focus Range is set incorrectly for the type of image you are viewin
27. from its center e Make sure the camera is firmly mounted on a beam of wood etc When there is no beam apply a board on the other side of the ceiling to make sure the camera does not drop Keep more than 100 mm 4 inches off the wall or Er other obstacles po B 4 pcs For assistance please call 1 800 272 7033 35 Installation Troubleshooting 2 Make a hole for a cable Hole for a cable 25 mm 1 inch 65 mm 2 5 inches 3 Fix the rubbers and dents on the camera to the Ceiling Plate A and fix them firmly Tighten the plate using a coin or similar object until the camera is secure Fit the four rubbers in place Fit the two dents in place Four Tabs Fit the hooks to the holes and move in the counterclockwise direction Screws A 2 pcs Fix firmly with Screws A 36 Installation Troubleshooting Note Install the camera so that the connecting part comes to the front 5 Connect all necessary cables AC adaptor cord Ethernet cable video cable etc and fix the Ceiling Mounting Cover Adjust the I of the main unit to the I of the Ceiling Mounting Cover e Be careful not to nip the cable etc 6 Move the Ceiling Mounting Cover in the clockwise direction until the of it fits to the I of the main unit e When removing the Ceiling Mounting Cover move it in the counterclockwise direction Adjust both I and let down the main unit Wiring without making a hole for a c
28. g gt Confirm the Automatic Focus Range setting see page 65 of the Operating Instructions on the Setup CD ROM When viewing images within 1 m 39 4 inches of the camera set to Macro When viewing images further than 1 m 39 4 inches from the camera set to Normal Part of the buttons on the operation bar are not displayed The feature is not permitted on the General User page gt Permit the feature to be used see page 75 of the Operating Instructions on the Setup CD ROM Or log in to the camera as an administrator 50 Installation Troubleshooting 2 5 Image Buffer Image Transfer Problem Cause and Remedy The camera Errors have occurred on the way to the E mail or FTP server does not transfer the image by E mail or FTP gt See the Protocol column on the Status page see page 109 of the Operating Instructions on the Setup CD ROM and check if the error is displayed The default gateway and DNS server addresses are not assigned correctly gt Assign them correctly see page 40 of the Operating Instructions on the Setup CD ROM Login ID and password for E mail or FTP are invalid gt Make sure that you enter your correct login ID and password The camera does not transfer the image to a cell phone The image quality is not set to Mobile Phone on the Image Buffer Transfer page gt Set the resolution to 160 x 120 and the image quality to Mob
29. g up the Camera to View on the LAN seeen 15 1 7 Setting up Internet Access to the Camera n 19 1 8 Viewnetcam com Service IPV4 IPV6 ceecee 23 1 9 Connecting the Camera to a Router Supporting UPnP IPVA ORIY thse eee een eins ain edited nda 25 1 10 Connecting the Camera to a Router Not Supporting UPnP IPVA Only saves aetna nee ie eee ene 26 1 11 Setting up the Camera Using the MAC Address on the Setup PYOGQKAIN aea ft se ciee totais ncacks gonad oc caasiaandi T eecgeh cps eatedeas 27 1 12 Confirming the Camera Image ecccceeeceeeeteeeeeseeeteteeeeeeeeenenees 30 TAS OMOUMTIAG ea eura E R A 34 1 13 1 Mounting on the Table oo eee eeeeeeesneeeesneeeeenaeeeesaeeessaeeeeeneeeeesneeeeeneees 34 1 13 2 Mounting on the Ceiling 0 0 cee eeceeeeeeseeeeeeeeneeeeeeeeaeeeeaeesaeeseeeeseeeeneenaeee 35 2 Troubleshooting seeeeeeeeeeeeeeeeeeeeeeeeeeeneeeneneeeeeees 39 2 1 Indicator Error Codes ceecceeceseeeeeeeeeeeeeeteeeeeeeeaeeeesaeeseaeeeneneeee 39 2 2 Camera Setup Difficulties 0 cece eeeeeeeeeeeeteeeeeeeeeeeneeeteeeees 41 2 3 Camera Image Page Display c cccccceeeeeeeeeeeeeeeeeeeteneeesseeees 44 24 Operation Bal ieee steer ta heteal aa aa ata a Naaa EAR aS 50 2 5 Image Buffer Image Transfer c ccccseeeeeeeeeeeteeeeeneeeeeeeeesseeees 51 AA STOB E e EE A E A T A T E TEATE 52 20 IPSOC saris a a E aaa aad 53 28 Miscellaneous isn aie ead ihe ee aetna 55 For assistance
30. ile Phone Some cell phones do not support 320 x 240 resolution The image is slowed down on the Buffered Image page Or the camera transfers the old image The transfer interval is too short Set the transfer interval longer than the current setting see page 84 or page 94 of the Operating Instructions on the Setup CD ROM For assistance please call 1 800 272 7033 51 Installation Troubleshooting 2 6 IPv6 Problem Cause and Remedy The Top page is The IPv6 address is not set on the camera not displayed f with the IPv6 gt Check if the IP address and default gateway are displayed in address the network IPv6 column of the status page see page 109 of Operating Instructions on the Setup CD ROM If neither or only one is displayed it is possible that the connection is incorrect or that the IPv6 router is not set properly Set them correctly The IPv6 has not been set up on your PC gt IPv6 is not set up in Windows XP when purchased Change the settings to enable it see page 14 of Operating Instructions on the Setup CD ROM Router filtering is enabled gt Permit camera access from the WAN side in router settings Your network or ISP may not support IPv6 at this time 52 Installation Troubleshooting 2 7 IPsec Problem Cause and Remedy The camera e IPsec policy settings are restricted cannot be accessed in transport mode g
31. lorer is closed 3 Double click ocx ActiveXInst exe on the Setup CD ROM e Video may not be displayed quickly Wait for a while If you use a proxy server set the web browser not to access the proxy server see page 136 of the Operating Instructions on the Setup CD ROM e In some corporate network environments a firewall may be used for security purposes It is possible that this may prevent motion video from being displayed In this situation we suggest e Contact your network administrator e Try using regularly refreshed images zZz Installation Troubleshooting Security Warning window on Microsoft Windows XP Service Pack 2 To view a video Motion JPEG ActiveX Controls must be installed Follow the steps shown below to install ActiveX Controls 1 Click the warning displayed above the tabs and click Install Activex Control 2 Click Install Internet Explorer Security Warning Do you want to install this software Name SysCamInst cab Publisher Panasonic Communications Co Ltd x more options Don t Install While Files From the Internet can be useful this file type can potentially harm your computer Only install software from publishers you trust What s the risk For assistance please call 1 800 272 7033 33 Installation Troubleshooting 1 13 Mounting Two ways of mounting are shown in this section MAC Address and Serial Number are indicated on the bottom of the
32. m searches for the cameras that are connected to the router and displays the MAC Addresses IP addresses and Port Numbers xl No MAG Adress IPW Aarse Pore 1 o gt Contes 05 gt O MAC Address Camera Status Address Tica setup completed eau Port Camera IP No Status Choose camera you want to set up by MAC address information MAC Trom me Setup Program in this stuation restart ine camera pull off the power plug once and plug itagain to get a different IP address address is shown on the back of network camera If more than 20 minutes have passed since the camera was turned on the camera cannot be setup In case you install two or more cameras please install the camera one by one Do not plug a new camera into your network before you finish the previous camera s installation completely In case IP addresses are averiapoed please Camera List window Panna _ Displays IPv4 or A Close IPv6 information The MAC Address see page 11 on the bottom of the camera shows which camera you select on the Camera List window If more than 20 minutes have passed since the camera was turned on the camera cannot be set up from the Setup Program In this situation disconnect the AC cord from the outlet and reconnect it again The Setup Program may not list any cameras due to your firewall or antivirus software settings on your PC If you cannot disable your firewall or antivi
33. mers a dynamic IP address that changes monthly weekly or each time they log on Unless you have been assigned a static IP address an IP address that does not change periodically by your ISP you may find it difficult to access your camera over the Internet because your IP address changes periodically Viewnetcam com service allows you to access your camera even if your assigned global IP address changes See http www viewnetcam com for details How the Viewnetcam com service works Viewnetcam com service server 2 Camera reports new address On site Network 3 New address registered with DNS DNS server server 2 amera ISP 4 DNS ae tres current address 1 Global IP address W changes 5 Camera connection established Off site PC 1 Your ISP assigns a global IP address to your Internet access account that changes periodically This is the address needed to access the camera over the Internet 2 When your ISP assigned global IP address changes your camera automatically notifies the Viewnetcam com service server of the new address 3 The Viewnetcam com server contacts a Domain Name Server DNS and registers your new global IP address to your chosen Viewnetcam com address such as bob viewnetcam com 4 When you enter your Viewnetcam com address in your web browser while away from home or the office the DNS server looks up the global IP address assigned to your Viewnetcam com address 5 The DNS server finds
34. ng on your router following the router manual 42 Installation Troubleshooting Problem Cause and Remedy The camera IP e Clicking Camera Setup on the Setup Program displays the address and port camera list The camera list shows the MAC address labeled number have beside the Ethernet LAN port The camera IP address and been forgotten port number are shown next to the MAC address The password e Press the FACTORY DEFAULT RESET button to reset the has been camera to default Set up the camera again forgotten Error is displayed The Setup Program causes the error message on the camera status by the gt Disconnect the plug of the AC cord from the outlet and Setup Program reconnect it again For assistance please call 1 800 272 7033 43 Installation Troubleshooting 2 3 Camera Image Page Display Problem Cause and Remedy The Top page is The camera IP address has changed not displayed se Enter the new IP address in the address bar of the web browser Wrong IP address class is assigned to the camera IP addresses of the PC and the camera must be in the same local IP address class Set the IP address correctly see page 131 of the Operating Instructions on the Setup CD ROM e Router does not have a loopback feature gt Access the camera with the local network IP address e You entered IPv6 address in the Internet Explorer gt Internet E
35. ntrols installation method see page 33 when using Microsoft Windows XP Service Pack 2 or see page 32 when using other operating systems The network is congested gt Pages may not be displayed immediately Wait for a while The web browser is accessing the proxy server gt Set the web browser to access the Internet directly see page 136 of the Operating Instructions on the Setup CD ROM A gray screen is displayed There are currently more than 30 simultaneous accesses to the video Motion JPEG gt Reduce the number of access to below 30 or change the video to still images Operation time has been specified gt A gray screen is displayed outside the operation time This is normal A blue screen is There was an error while updating the camera s firmware changes to still images displayed gt Try updating the firmware again see page 111 of the Operating Instructions on the Setup CD ROM Video suddenly The video Motion JPEG display period is set on the General User page gt When you view video continuously set Unlimited for the limit continuous motion JPEG see page 75 of the Operating Instructions on the Setup CD ROM 46 Installation Troubleshooting Problem Cause and Remedy Image is out of focus The lens is dirty or dust is attached Fingerprints dust stains etc on the lens can degrade the performance of the Automatic Fo
36. ons on the Setup CD ROM UPnP is disabled on the router gt Enable UPnP on the router following the router manual Port forwarding is not enabled on the router see page 26 gt Enable port forwarding seeing the router manual for details Firewalls such as packet filtering on the router is blocking camera access gt Set the router to allow access to the camera seeing the router manual for details You are accessing the camera with an IP address for local camera access gt Access the camera with the global IP address of the router and port number of the camera The router does not allow access to the camera under the router with the global IP address If you access the camera on the LAN access with the address for local camera access Authentication windows are consequently displayed User name and password for the administrator or general users are changed gt Close the web browser and access the camera again Only half of the image is displayed You are using Internet Explorer 4 xx or lower gt Upgrade Internet Explorer to version 6 0 or greater For assistance please call 1 800 272 7033 45 Installation Troubleshooting Problem Cause and Remedy Camera image is not displayed ActiveX Controls are not installed in Internet Explorer gt ActiveX Controls should be installed to display video Motion JPEG For the ActiveX Co
37. our home network 1 Port forwarding may be called Address translation Static IP Masquerade Virtual server or Port mapping in other products 26 Installation Troubleshooting 1 11 Setting up the Camera Using the MAC Address on the Setup Program The Setup Program may not list any cameras due to your firewall or antivirus software settings on your PC If you cannot disable your firewall or antivirus software you can set up the camera using the camera MAC address as shown below 1 Enter the camera MAC address in the data field and click Set up camera Note The cameras MAC address can be found on the sticker affixed to the bottom of the camera see page 11 2 After confirming the network settings click OK The camera s network settings will be configured based on this computer s network settings Confirm the network settings for the camera below and make necessary changes After that click OK to proceed Network settings may be shown incorrectly depends on computer model or other conditions The following network settings will be assigned to the camera IP Address kkk kkk kkk kkk Subnet Mask 255 255 266 0 CEN ct xi No MAC Address IPv4 Address Port No _ Camera Status If no camera appears on please confirm the following items Your camera must be turned on and connected to the same network as your PC If your PC is enabling netwo
38. port website at http panasonic co jp pcc products en netwkcam for details about network environment What is IPv6 IPv6 is short for Internet Protocol Version 6 IPv6 was created to address the additional IP addresses that will be needed as the Internet continues to expand IPv6 is expected to gradually replace IPv4 with the 2 coexisting for a number of years during a transition period Though most ISPs Internet Service Providers do not yet support IPv6 many local networks already use it When your ISP supports IPv6 your Panasonic Network Camera will be ready For more information you wish to visit http Awww ipv6 org Installation Troubleshooting Table of Contents 1 Before USING sitaciedeseense dsanceasssanartiucieucieneisseumedeeecascciins 6 1 1 IMPORTANT SAFETY INSTRUCTIONS seeen 6 1 1 1 FCC and Other Information cece eeeceeeeeeseeeeeeeeeeeeeeeeseeeeeeeeneeeeeeeeeeens 7 1 12 Security Gautions skisa nesiete arte ena aK Rasia 8 1 1 3 User Name and Password Protection ssssseeseerieeeiesrriserirerrrrrrrrnesrnnees 8 1 2 Included Rems aenernceniis an a a a ete 9 1 3 Camera Feature Locations seseeeseeeseeeereesrreeresrinsrrrserinseree 10 EIL Pront View sretan e a weit A O a espe 10 1 3 2 Rear Vi W iosinens ninna arte N N 11 1 3 3 Bottom VICW pitnom oriented need erin cnet tent a ae 11 1 4 Connecting the Camera to Your Router sses 12 1 5 Connecting the Camera to Your TV eeen 14 1 6 Settin
39. product e Illegal use of this product by a third party e Interference or suspension of the use of this product by a third party Take the following measures to avoid security breaches e To prevent illegal access keep the update firmware If you do not have the latest version of firmware this can lead to blocked access or information leaks e You are responsible for the security settings such as user name and password to access this product This information should not be made available to any third parties outside the user group e Mount the camera where the camera will not be stolen e You are responsible for this product s user information such as videos still images and internet contents etc This information should not be made available to any third parties outside the user group e When sending this product to be repaired with a company not related to Panasonic make back up copies of files if necessary and reset this product to factory default e When transferring this product to another party make back up copies of files if necessary and reset this product to factory default e When disposing of this product reset this product to factory default or erase information by means of electrical deletion or physical dismantlement Panasonic Communications Co Lid 1 1 3 User Name and Password Protection The use of a unique User Name and secret Password is an important tool that will help limit unauthorized individuals
40. rd or plug is damaged the unit does not operate normally or after the unit has been dropped Prolonged exposure to direct sunlight or halogen light may damage CCD sensor The camera is intended for indoor use only Unplug this unit from power outlets if it emits smoke an abnormal smell or makes unusual noise These conditions can cause fire or electric shock Confirm that smoke has stopped and contact an authorized service center SAVE THESE INSTRUCTIONS Installation Troubleshooting 1 1 1 FCC and Other Information This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures e Reorient or relocate the receiving antenna e Increase the separation between the equipment and receiver e Connect the equipment into an outle
41. rk firewalls temporarily disable them during the camera installation When no camera appears on even if you confirmed the items above you can set up the camera using the camera MAC address Enter the MAC address e g 0080F0xxxxxx labeled near the Ethernet LAN port of the camera Then click Set up camera button This program cannotset up the camera over 20 minutes after restart MAC Address Cra Choose camera you want to set up by MAC address information MAC address is shown on the back of network camera If more than 20 minutes vs Information E have passed since the camera was turned on the camera cannot be setup from the Setup Program In this situation restart the camera BRAN In case you install two or more cameras please install the camera one by one Do not plug a new camera into your network before you finish the previous camera s installation completely In case IP addresses are overlapped please ck pull off the power plug once and plug it again to get a different IP address ose e After about a minute the Security Administrator page is displayed For assistance please call 1 800 272 7033 27 Installation Troubleshooting 3 Enter the user name and password and click Save Security Administrator New User Name 6 to 15 characters New Password 6 to 15 characters Retype new password Note 1 You ll be asked for User name and password to open camera s web page Please keep your User Nam
42. rus software you can set up the camera entering the camera MAC address on the following window The camera s MAC address can be found on the label affixed to each camera See page 27 for details No MAC Address IPv4 Address Port No Camera Status If no camera appears on please confirm the following items Your camera must be turned on and connected to the same network as your PC Ifyour PC is enabling network firewalls temporarily disable them during the camera installation When no camera appears on even if you confirmed the items above you can set up the camera using the camera MAC address Enter the MAC address e g 0080F0xxxxxx labeled near the Ethernet LAN port of the camera Then click Set up camera button This program cannotset up the camera over 20 minutes after restart Set up camera IMAC Address Choose camera you want to set up by MAC address information MAC address is shown on the back of network camera If more than 20 minutes have passed since the camera was turned onthe camera cannot be set up from the Setup Program In this situation restart the camera In case you install two or more cameras please install the camera one by one Do not plug a new camera into your network before you finish the previous camera s installation completely In case IP addresses are overlapped please pull off the power plug once and plug it again to get a different IP address
43. ssion from Microsoft Corporation All other trademarks identified herein are the property of their respective owners Installation Troubleshooting System Requirements for your PC Your PC Personal Computer and network must meet the following technical specifications for the camera to work properly For IPv4 Connection Item Description Operating Microsoft Windows XP Microsoft Windows 2000 System Microsoft Windows Me Microsoft Windows 98SE CPU e For viewing single camera Pentium III 800 MHz or greater is recommended e For viewing multiple cameras Pentium 4 1 8 GHz or greater is recommended Protocol TCP IP protocol HTTP TCP UDP IP DNS ARP ICMP Interface 10 100 Mbps network card installed Web Browser Internet Explorer 6 0 or later Not included on the Setup CD ROM For assistance please call 1 800 272 7033 3 Installation Troubleshooting For IPv6 Connection Item Description Operating Microsoft Windows XP Service Pack 1 or later System CPU e For viewing single camera Pentium III 800 MHz or greater is recommended e For viewing multiple cameras Pentium 4 1 8 GHz or greater is recommended Protocol TCP IP protocol HTTP TCP UDP IP DNS ICMPv6 NDP Interface 10 100 Mbps network card installed Web Browser Internet Explorer 6 0 or later Not included on the Setup CD ROM Note See Panasonic Network Camera sup
44. t Decrease the number of computers connected simultaneously and wait for a while or shorten the lifetime in the PC s IPsec settings IPsec settings have not been set on your PC gt Set IPsec settings on your PC See the Panasonic Network Camera support website http panasonic co jp pcc products en netwkcam for how to do this The pre shared key is not set correctly gt Set the same pre shared key for the camera and your PC see page 52 of Operating Instructions on the Setup CD ROM On the VPN router within the network tunnel mode has been set gt Transport mode and tunnel mode can not be used at the same time Cancel the PC s IPsec settings and communicate using tunnel mode Either PC s SA or Camera s SA is not established Disable the PC s IPsec settings and enable it again The camera cannot be accessed on tunnel mode The pre shared key is not set correctly gt Set the same pre shared key for the camera and the VPN router see page 55 of Operating Instructions on the Setup CD ROM The VPN router is not set correctly gt Set the IKE and IPsec policy on the VPN router correctly see page 55 of Operating Instructions on the Setup CD ROM Either VPN router s SA or camera s SA is not established Restart the VPN router and the camera a SA Security Association refers to establishing a secure connection for an encrypted communication that us
45. t on a circuit different from that to which the receiver is connected e Consult the dealer or an experienced radio TV technician for help Environment Do not install the camera where the temperature is less than 0 C 32 F or greater than 40 C 104 F Allow 10 cm 4 inches clearance around the unit for proper ventilation Avoid excessive smoke dust mechanical vibration shock or direct sunlight Routine care Wipe the unit with a soft cloth Do not use benzine thinner or any abrasive powder When you leave the unit unused for a long period of time disconnect the power cord from the outlet If you have any problems Consult an authorized Panasonic Factory Service Center CAUTION Any changes or modifications not expressly approved by the party responsible for compliance could void the user s authority to operate this device No responsibility will be taken by our company with respect to consequences resulting from the use damage or both of the camera Video Recording Notice PLEASE NOTE that under certain circumstances video recording may be PROHIBITED by law This device should be used only in compliance with all applicable federal state and local statutes For assistance please call 1 800 272 7033 7 Installation Troubleshooting 1 1 2 Security Cautions When using this product take appropriate measures to avoid the following security breaches e Leaks of private information via this
46. ted e The firmware updating is not completed due to power off network failure or other causes gt Update the firmware again following the next procedures Disconnect the plug of the AC cord of the camera from the outlet and reconnect it again LA Enter the IP address on the web browser to access the camera Y N s the Top page displayed ni Yes Access the Setup page and click Status Check the firmware version on the Status page y No Is the version updated _ L Yes Update the firmware AA Y The firmware update is completed i See page 111 of the Operating Instructions on the Setup CD ROM about updating firmware Shortcut icon is not displayed in the My Network Places folder e UPnP Windows component is not installed in Windows XP or Windows Me Install UPnP Windows component in Windows XP or Windows Me see page 139 of the Operating Instructions on the Setup CD ROM You cannot solve problems e Call our customer call center at 1 800 272 7033 For assistance please call 1 800 272 7033 55 For product service e Panasonic Servicenters are listed in the servicenter directory e Call 1 800 272 7033 for the location of an authorized servicenter e This Network Camera is designed for use in the United States of America Sale or use of this product in other countries areas ma
47. work Password window is displayed and enter the user name and password that were set and click OK 8 After a while the Viewnetcam com FREE DDNS service website is displayed Follow the displayed instructions for registration e ifthe message Failed to configure the router s Port Forwarding by UPnP is displayed your router may not support UPnP or UPnP is not enabled Enable your router s UPnP or set Port Forwarding manually following the router s manual and try Automatic Setup again For more information about setting up a router refer to the Panasonic Network Camera support website at http panasonic co jp pcc products en netwkcam e If the message Failed to register with Viewnetcam com is displayed confirm that the router is connected to the Internet For assistance please call 1 800 272 7033 21 Installation Troubleshooting 9 When Setup complete is displayed and click To Single Camera page e When Enable was selected at When Disable was selected step 5 at step 5 Setup completed Setup completed Use the address below to access the camera Use the address below to access the camera Local Network Access hitp J Access via Internet pttp exer Local Network Access http 6k kik renee IPv6 Address http fe80 0 0 0 stor solotok sototok stokk IPvB Address hitp feB0 0 0 0 0a The address above wil be shown on Status page in the Maintenance section The address above will
48. xplorer does not support IPv6 address access Use DDNS services like Viewnetcam com service e The network is congested gt Pages may not be displayed immediately Wait for a while e The web browser is accessing the proxy server gt Set the web browser to access the Internet directly see page 136 of the Operating Instructions on the Setup CD ROM e The connection type is wrong see page 44 of the Operating Instructions on the Setup CD ROM If the camera is not connected to the network in the Auto Negotiation setting set up the camera and the router seeing the following table Network Camera Auto 100Base TX 10Base TX Negotiation _ Full Half Full Half Router or hub Duplex Duplex Duplex Duplex Auto Negotiation EEA n a Ty Toobase Fulbupx v Pv t e EA 44 Installation Troubleshooting Problem Cause and Remedy The Top page is not displayed The default gateway or DNS server addresses may be wrong The correct IP addresses are required especially when you are using the Viewnetcam com service Assign the correct default gateway and DNS server addresses see page 40 of the Operating Instructions on the Setup CD ROM The Top page is displayed on the LAN but not displayed from the Internet The default gateway address may be wrong gt Assign the correct default gateway address see page 40 of the Operating Instructi
49. y violate local laws When you ship the product e Carefully pack your unit preferably in the original carton e Attach a letter detailing the symptom to the outside of the carton Symptom Send the unit to an authorized servicenter prepaid and adequately insured Do not send your unit to the Panasonic Consumer Electronics Company listed below or to executive or regional sales offices These locations do not repair consumer products The information in this document is subject to change without notice Panasonic Consumer Electronics Company Division of Panasonic Corporation of North America One Panasonic Way Secaucus New Jersey 07094 Panasonic Puerto Rico Inc San Gabriel Industrial Park Ave 65 de Infanteria Km 9 5 Carolina Puerto Rico 00985 Copyright This material is copyrighted by Panasonic Communications Co Ltd and may be reproduced for internal use only All other reproduction in whole or in part is prohibited without the written consent of Panasonic Communications Co Ltd 2005 Panasonic Communications Co Ltd All Rights Reserved Printed in Japan PSQX3618ZA KK0305CH0
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Panasonic KXHCM280A Manual