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Panasonic KX-TVA50/TVA200 Manual

1. 92 7 4 Customizing the Message Manager s Mailbox 94 7 5 Setting the System 96 Subscriber s Manual 7 6 Recording 97 7 Remote Call Forwarding Set sssssssseese 100 7 8 Setting the Timed Reminder ssessseseeenee 102 7 9 List of Prompts for Voice Mail and AA 103 ici n i menn repa eub UU AEE 106 A1 Quick Reference sse nnns 106 A2 KX TDA and KX TAW Series Feature Programming for DPT utro rufo T 110 A2 1 Live Call Screening LCS 110 A2 2 Live Call Screening Password 110 A2 3 Live Call Screening Password 111 A2 4 Live Call Screening Recording Mode Assignment 111 A2 5 Live Call Screening Private Hands Free Mode Assignment 112 26 Live Call Screening Assignment via PC Programming 113 A2 7 Live Call Screening Button Assignment 114 A2 8 Two way Recording TWR Button
2. 115 A2 9 Two way Transfer TWT Button 116 A2 10 One touch Two way Transfer One touch TWT Button Assignment 117 A2 11 Voice Mail Transfer VTR Button 118 A2 12 Button Assignment via PC 119 A2 13 Live Call Screening Activation seen 120 A2 14 Two way Recording TWR into 121 A2 15 Two way Transfer TWT into 122 A2 16 One touch Two way Transfer One touch TWT into Mailbox 123 A2 17 Voice Mail Transfer VTR Programming 124 A3 KX TA and KX TD Series PBX Feature Programming for APT DPT IMLS GFA ON E P 125 A3 1 Live Call Screening LCS 126 A3 2 Live Call Screening Password 127 A3 3 Live Call Screening Password 128 A3 4 Live Call Screening Recording Mode Assignment 129 A3 5 Live Call Screening Private Hands Free Mode Assignment 13
3. Prompt No Modifiable Prompts 911 To make this message private press 1 508 Otherwise press 2 679 Thank you for calling VM Prompts Prompt No Modifiable Prompts 542 Please enter your party s mailbox number 194 ___ of the person s first name 195 ____ of the person s first or last name 912 To make the message urgent press 1 AA Prompts Prompt No Modifiable Prompts 541 Please enter your party s extension 1078 You have a call 636 Sorry no one is available to answer the call 906 To leave a message press 1 873 To enter another extension press X 644 Sorry this line is busy 349 If you would like to hold press 1 790 To cancel holding press 2 now Otherwise I ll try your party again 105 106 Subscribers Manual Appendix A1 Quick Reference To Enter a Mailbox From a Remote Location Dial c Password 6 X mailbox number Subscriber s Manual Main Menu You have xxx new messages 1 Receive message 2 Deliver message Hang up See the next page for the options from 3 to 6 1 Listen to Message 1 New Message 2 Old Message 3 Deleted Message Deliver Message Enter Mailbox Number 1 Record Message 2 Add Another Mailbox 3 Review Mailing List Receive New Message While listening and after listened 1 Repeat Message 1 1 Previous Message 1 2
4. Interactive Mode Type TDA200 Version004 001 000 000 2 Select Extension Number Name for which you want to program 3 Assign the desired Key Type to the Key Location you wish to program When Two way Record Two way Transfer or Voice Mail Transfer is selected enter the VM Port floating extension number in Ext No or Floating Ext No When Two way Transfer is selected you can enter the extension number of a desired destination under Extension Number of Mailbox If no extension number is assigned you will have to enter an extension number each time you use the Two way Transfer feature 4 Repeat these steps for each extension 5 Click Apply to save the changed data 120 Subscribers Manual A2 13 Live Call Screening Activation To activate Live Call Screening follow the steps below PC programming is also available see A2 7 Live Call Screening Button Assignment and A2 12 Button Assignment via PC Programming Press the assigned LCS Buiton Enter the assigned LCS Password Confirm that the assigned LCS Button is red on eS Repeat these steps for each telephone Conditions To activate Live Call Screening it is necessary to light the LCS button after assigning the LCS password and LCS button Subscriber s Manual A2 14 Two way Recording TWR into Mailbox This feature allows extension users to record conversations into their own mailboxes by pressing the Two way
5. Main Menu You have new messages 3 Set up Mailbox Management 4 Set Automated Attendant AA Status 5 Message Notification 6 Set Other Features Hang up Set Up Mailbox Management Record Personal Greetings Set Password Enter Owner s Name Set Group Distribution List Record Caller Name Number Set Remote Call FWD to Outside Set Numbers for Automatic Log in and Toll Saver 8 Set Personal Custom Service N LG Set AA Status 1 Set Call Transfer Status 2 Set Covering Extensions 3 Set Message Reception Mode 4 Set Incomplete Call Handling For No Answer Set Incomplete Call Handing For Busy 6 Set Telephone Number for Transfer a Message Notification 1 Message Waiting Lamp 2 Device Status 3 Assign Telephone Numbers Set Other Features 1 Set Interview Mailbox 2 Set External Delivery Message 3 Remote Call Forwarding Set 4 Set Timed Reminder Record Personal Greeting 1 No Answer 2 Busy Signal 3 After Hours 4 Caller ID 5 Temporary Set Call Transfer Status Call Blocking Call Screening Intercom Paging Beeper Access Transfer to Mailbox Transferring to Specified Custom Service All Disable NOOR WOM Incomplete Handling Status For No Answer Leaving a Message Covering Extension Intercom Paging Beeper Access Set Transferring to Custom Service Operator
6. Trunk Line Dial Tone 2 Ringing Type immediate 5 Select the desired Key When 2WAY REC 2WAY TRN or VTR is selected enter the extension number in DN Flexible CO Key 10 Key Type Thonk Line Dial Tone 2 Ringing Type immediate E 6 Click OK Flexible CO Key screen for all CO Keys displays again 7 Click OK 4 2 Extension Line screen displays again 8 Click OK or Apply 9 Repeat these steps for each extension KX TA824 1 Go to 2 Extension 4 Flexible Buttons 2 Select the desired CO button 8 Select Live Call Screening LCS from the menu 141 142 Subscribers Manual 3 b Click OK to save the button Select the desired CO button a Select LCS Cancel from the menu b Click OK to save the button Select the desired CO button a Select 2 way Record from the menu b Enter the extension number of the VPS C Click OK to save the button Select the desired CO button a Select 2 way Transfer from the menu b Enter the extension number of the VPS C Click OK to save the button Select the desired CO button a Select Voice Mail Transfer from the menu b Enter the extension number of the VPS C Click OK to save the button ge KX TA Maintenance Console 2 Extension 4 Flexible Buttons Fie Connect Utility Window Help nme ime 1 System 24 Flexible Buttons
7. 29 Sending 29 Message Delivery 30 External Message 32 Receiving External Delivery Messages 35 Other FS AUS Suicide ani rc ie Re iSi rni e cx ibd dd 36 M 36 Incomplete Call Handling eeeeeeeeeen 38 Assigning Your Covering 40 Interview Mailbox eeeeeeeeeenenm mmn 41 Message Reception 43 Personal Group Distribution 5 44 External Message Delivery 46 Message Waiting 48 Subscribers Manual 5 9 E mail Integration Message Notification by E mail 50 5 10 Personal Greeting for Caller ID 51 5 11 Personal Caller Name 53 5 12 Live Call Screening LCS 55 5 13 Recording Your Conversations 56 5 14 Remote Call Forwarding esssesseeeeeeeeeennenn 57
8. 3 for disconnect the caller after hours message recording for all other times 6 2 to accept 7 Go on hook To Confirm the Settings for Your Personal Custom Service 1 2 3 4 Note Log in to your mailbox See 2 1 Logging in to Your Mailbox if necessary 3 3 2 to review Go on hook The System Administrator or the System Manager must enable Transfer to Outside for your mailbox before it can be used The Transfer to Outside option can be used a maximum of 4 times in your Personal Custom Service Intercom Paging is only available with Panasonic KX T series PBXs using APT or DPT Integration For more information consult your System Administrator or System Manager If your PBX uses PHI lines you may need to enter at the end of outside telephone numbers For more information consult your System Administrator Subscribers Manual 63 64 Subscribers Manual 5 18 Timed Reminder Timed Reminder is a PBX feature that is similar to an alarm clock you can set your telephone to ring at a set time once or daily When you go off hook to answer a Timed Reminder a special dial tone or prerecorded message will be heard This feature is not available with certain PBXs Log in to your mailbox See 2 1 Logging in to Your Mailbox if necessary 6 4 1 to change the setting 2 to accept the current setting then go on hook to finish 3 to can
9. The Message Manager s mailbox number is 98 998 9998 or 99998 depending on the mailbox number length specified in System Programming The Message Manager s password can be assigned by the System Administrator using KX TVA Maintenance Console or by the Message Manager using his or her extension telephone Note e Before the Message Manager can perform Message Management recording Custom Service Menus messages etc Message Manager Access from Telephone must be enabled and Password for Message Manager must be set by the System Administrator using KX TVA Maintenance Console e The VPS will announce the number of total messages the number of new messages or the length of new messages depending on the COS settings of the Message Manager If there are new messages in the mailbox the messages will be played automatically The Message Manager can listen to them continuously without listening to the system prompts This feature is only available when Yes is set for Autoplay New Message in the Class of Service COS settings While listening to messages playback volume and speed can be adjusted by pressing 8 for volume and 9 for speed Automatic Log in 1 Go off hook 2 Enter the extension number of the VPS 3 Feseword Y Manual Log in 1 Go off hook 2 Enter the extension number of the VPS 3 6 4 and your mailbox number The System Manager s mailbox number
10. 6 Press the PROGRAM button or lift the handset to exit the Personal Programming mode e 7 Repeat these steps for each telephone A single line telephone that is connected to the same extension as a proprietary telephone can also be used to monitor an incoming message Be sure that Live Call Screening on the connected proprietary telephone has been activated This feature is useful when you are using a cordless telephone The handset sounds an alarm tone to let you know that a message is being recorded To intercept the call hang up and go off hook A2 6 Subscriber s Manual Live Call Screening Assignment via PC Programming KX TDA and KX TAW series PBX users can program Live Call Screening features via PC programming Follow the procedure below to assign each feature 1 Go to Extension Wired Extension Extension Settings screen KX TDA Maintenance Console 4 Extension 1 Wired Extension 1 Extension Settings E File Connect Tool Utility Window Inixi 21815 D 2052 1 Configuration 2 System 3 Groups 4 Extension E1 Wired Extension 1 Extension Settings 2 FWD DND 3 Speed Dial 4 Flexible Key 5 PF Key 2 Portable Station 4 3 DSS Console 5 Optional Device 6 Feature 7 IRS 8 ARS S Private Network 10 CO amp Incoming Call 11 Maintenance U E E H pnan DA Option 1 Option 2 Option 3 Option 4 Option s Option 6 FWD DND Refe
11. 8 1 if the assigned number is a telephone number 2 if the assigned number is a beeper number 9 Goon hock Note e If your PBX uses PRI lines you may need to enter at the end of outside telephone numbers Consult your System Administrator for more information 49 50 Subscribers Manual 5 9 E mail Integration Message Notification by E mail When you receive new messages in your mailbox you can receive notification by e mail The recorded message can also be added to the e mail as an attachment Consult your System Administrator for more information Subscriber s Manual 5 10 Personal Greeting for Caller ID You can record personalized greetings for specific callers If you have assigned their telephone numbers Caller ID numbers to a personalized greeting they will hear the appropriate greeting when they call you instead of your other greeting messages normally played for callers You can record 4 personalized greetings and assign 8 callers to each greeting Record your personalized greetings before assigning Caller ID numbers This feature is not available with certain PBXs and may be disabled by the System Administrator or System Manager for your mailbox Recording a Personalized Greeting for the First Time 1 Log in to your mailbox e See 2 1 Logging in to Your Mailbox if necessary 1 w Enter the personalized greeting number 1 4 Record yo
12. Subscriber s Manual 1 2 e Announce Message Transferred Information Enable Disable Caller ID Number Announcement Enable Disable e Announce Option Menu After Erasing Messages Enable Disable New Message Length Announcement Enable Disable Not available for COS No 63 Message Manager and COS No 64 System Manager Not available for COS No 64 System Manager Note e Ifthe VPS is being programmed via KX TVA Maintenance Console the System Manager cannot set COS parameters The VPS will announce Sorry this function is not available 1 Login to the Main Menu See 6 1 Logging in to the System Manager s Mailbox 2 4 2 3 Enterthe Class of Service Number 1 64 4 Continue from Personal Greeting Length Personal Greeting Length 1 1 to change the greeting length 2 to accept the current setting then continue from New Message Retention Time 2 Enterthe greeting length 1 360 s 3 2 to accept New Message Retention Time 1 1 to change the retention time 2 to accept the current setting then continue from Saved Message Retention Time 2 Enter the retention time a maximum of 30 days or 0 Unlimited 3 2 to accept Saved Message Retention Time 1 3 to change the retention time 2 to accept the current setting 75 76 Subscribers Manual then continue from Message Length 2 Enter the retention time a m
13. b Personal Group Distribution List number or Mailbox Group number specifies a group of recipients for Message Delivery C Extension number or telephone number specifies an individual recipient for External Message Delivery d External Message Delivery List number specifies a group of recipients for External Message Delivery Subscriber s Manual 29 30 Subscribers Manual 4 2 Message Delivery You can send messages to other subscribers You can specify message recipients either by number or by subscriber name To specify the recipients by number a Enter the subscriber s mailbox number b Enter a Personal Group Distribution List number see 5 6 Personal Group Distribution Lists for creating your own Personal Group Distribution Lists C Enter a Mailbox Group number these must be created by the System Administrator or System Manager For more information consult your System Administrator or System Manager To specify the recipients by name a Enter the first few letters of the subscriber s name Dialing by Name feature Once you have specified the recipients you can record a message Before sending your message you can set any of the following a Urgent Status The message will be heard before other messages by the recipient b Private Status The recipient will not be able to forward the message ensuring privacy C Auto Receipt You will receive notification once th
14. 2 Extension X ces Q Apply Extension jack CO buttons PF buttons Personal Speed Dialing 12 1 LCS F12 Not Stored 1 LCS Cancel F11 Not Stored 10 2 way Record VM Extension Number 107 F10 9 Not Stored 2 way Transfer Extension Number 107 F9 8 Not Stored 8 Voice Mail Transfer VM Extension Number 107 7 Not Stored 7 Single CO CO Line Number 7 F7 6 Not Stored 6 Single CO CO Line Number 6 F6 5 Not Stored 5 Single CO CO Line Number 5 F5 4 Not Stored 4 Single CO CO Line Number 4 F4 3 Not Stored 3 Single CO CO Line Number 3 F3 2 Not Stored 2 Single CO CO Line Number 2 F2 1 Not Stored 1 Single CO CO Line Number 1 F1 0 Not Stored Message button Message Waiting 7 Doorphone 9 Caller ID Batch Mode display kec Subscriber s Manual A3 13 Live Call Screening Activation To activate the Live Call Screening status follow the steps below PC programming is also available for KX TD500 users see A3 6 Live Call Screening Assignment via PC Programming Press the assigned LCS Button Press the assigned LCS Password Confirm that the assigned LCS Button is red on Repeat these steps for each telephone gt qM Conditions To activate the Live Call Screening features it is necessary to light the LCS button after assigning the LCS password and LCS button 143 144 Subscribers Manual A3 14 Live Call Screening Pa
15. Jack No Enter the jack number Screen output _ _ Stop Rec _ _ the jack number you entered Press the SELECT button AUTO ANSWER until the desired selection is displayed Press the STORE button Press the NEXT button SP PHONE Repeat the steps 4 to 6 until all jacks are programmed 129 130 Subscribers Manual A3 5 Live Call Screening Private Hands Free Mode Assignment This program assigns a VPS response for when a message is being left in a mailbox It determines whether an alert tone is sent or whether the recorded message is played through the built in speaker of the extension The default mode is hands free This item should be programmed by each extension user through Personal Programming PC programming is also available for KX TD500 and KX TA824 users see A3 6 Live Call Screening Assignment via PC Programming 1 Enter Personal Programming a While on hook press the PROGRAM button or set the MEMORY switch to PROGRAM b Enter 99 This step is not needed for KX TA624 and KX TA824 The display changes to PT PGM Mode 2 Enter the code that corresponds to the mode you want this telephone to have For Hands free mode KX TD 71 KX TA1232 71 KX TA 11 For Private mode KX TD 72 KX TA1232 72 KX TA 12 Screen output Hands Free or Private 3 Press the STORE button 4 To exit the Personal Programming mode press the PROGRAM button or set the MEMORY switch to
16. Only the System Manager or System Administrator can change the Service Mode Once it is changed the setting is retained even after if the VPS is shutdown Note e If the VPS is being programmed via KX TVA Maintenance Console the System Manager cannot change the Service Mode The VPS will announce Sorry this function is not available Assigning the Service Mode There are following Service Modes available e Automatic Mode Incoming calls will be handled by the Call Service 2 assigned to the current time mode e Manual Day Mode Incoming calls will be handled by the Call Service assigned to the day mode regardless of the time of day e Manual Night Mode Incoming calls will be handled by the Call Service assigned to the night mode regardless of the time of day Manual Lunch Mode Incoming calls will be handled by the Call Service assigned to the lunch mode regardless of the time of day Manual Break Mode Incoming calls will be handled by the Call Service assigned to the break mode regardless of the time of day e PBX Control Mode The VPS will switch time modes according to when the PBX changes time modes and incoming calls handled by the Call Service assigned to the current time mode This mode is available only with APT DPT Integration If this mode is selected when using other integration types the VPS will operate in Automatic Mode e Depending on the model and or the software ve
17. Setting and Canceling Remote Call Forwarding 58 Setting Class of Service COS Parameters 74 Setting Message Delivery Time 33 Setting Notification by External Device 92 Setting Notification by Message Waiting Lamp 92 Setting the System Clock 80 96 Setting the Timed Reminder 102 Setting Up Mailboxes 70 Setting Up Message Waiting Notification 92 Setting Your Password for the First Time 13 Specifying a Single Recipient 32 Specifying Multiple Recipients External Message Subscriber s Manual Delivery List 33 Specifying the Recipients by Name Dialing by Name 25 30 Specifying the Recipients by Number 25 30 Starting the Subscriber Tutorial 13 Subscriber Tutorial 79 Subscriber Tutorial Easy Mailbox Configuration 12 Subscriber s Name 12 18 System Manager s Guide 68 T Telephone Numbers 1 and 2 for Remote Call Forward to Outside 94 Temporary Greeting 15 The VPS will announce Sorry this function is not available 96 Timed Reminder 64 To Add Delete or Review Caller ID Numbers Later 52 To Confirm the Settings for Your Personal Custom Service 63 To Select the No DTMF Input Operation 62 Total Number of Message Announcement 78 Training the Subscriber 148 Transferring Messages 25 91 Turning Device Notification On Off 48 Turning Message Waiting Lamp Notification On Off 48 Two way Record TWR 56 Two way Recording TWR Button Assignment 115 Two way Recording TWR into Mailbox 121 Two way Reco
18. you will need to set Remote Call Forwarding to Forward to an outside line once again before the new outside telephone number will be used as the forward destination If 58 Subscribers Manual you do not do this the old telephone number will continue to be used number of digits that can be stored for outside telephone numbers depends on the PBX being used For more information consult your System Administrator or System Manager Setting and Canceling Remote Call Forwarding You can set and cancel Remote Call Forwarding even when you are away from the office see 3 4 Remote Access 1 Login to your mailbox See 2 1 Logging in to Your Mailbox or 3 4 Remote Access if necessary 3 to forward all calls 2 to forward busy calls only 3 to forward no answer calls only 4 to forward busy and no answer calls only 5 to forward all to an outside line then continue from step 5 e This option is announced only if you are authorized to use it For more information consult your System Administrator or System Manager 6 to cancel call forwarding then continue from step 8 4 Enter the extension number of the transfer destination then continue from step 8 5 to set telephone number 1 then continue from step 8 2 to set telephone number 2 then continue from step 8 3 to set another telephone number Enter the outside line access number needed for making out
19. 1 to change your password 2 Setyour new password by entering the desired password then pressing e Press only t if you want to delete your password e To prevent unauthorized access we strongly recommend selecting a long and random password Please avoid using obvious number combinations for the password 2 to accept 4 Continue from Recording the Owner s Name Your Subscriber Name Recording the Owner s Your Subscriber Name State your name after the tone C to end recording 2 to accept Continue from Recording Your Greeting Messages Bom 13 Subscribers Manual Recording Your Greeting Messages The VPS will prompt you to record your No Answer greeting message If you do not record a greeting message a prerecorded greeting message will be used Other greeting messages can be recorded manually later For details see 2 3 Changing or Deleting Your Personal Greeting Messages 1 Record your greeting message after the tone 2 to end recording 3 Follow the prompts as necessary 1 to review e 2 to accept 3 to record the message again 4 toadd to delete and exit Confirming Your Settings 1 to confirm your settings 2 Go on hook Subscriber s Manual 2 3 Changing or Deleting Your Personal Greeting Messages After callers reach your mailbox they will hear your personal greeting message You can record 4 kind
20. 126 Subscribers Manual A3 1 Live Call Screening LCS Programming LCS notifies subscribers when messages are being recorded in their mailboxes 2 notification methods are available hands free or private Hands free allows the user to monitor the message as it is being recorded through the speakerphone and if desired intercept the call by lifting the handset Private mode notifies the user by sounding a tone when a message is being recorded By pressing the LCS button the user can monitor the message and intercept the call by going off hook System Programming also determines whether the VPS continues to record after the user intercepts the call Subscriber s Manual A3 2 Live Call Screening Password Assignment To allow the Live Call Screening feature to work at an extension the extension must have the LCS button lit To light this button press the LCS button then enter the password This password prevents others from activating the LCS feature and listening to the messages as they are being recorded It is not necessary to enter PITS Programming to activate this feature PC programming is also available for KX TD500 and KX TA824 users see A3 6 Live Call Screening Assignment via PC Programming 1 Lift the handset or press the SP PHONE button 2 Enter the feature number KX TD 799 KX TA1232 799 KX TA 77 X 3 Enter a 3 digit password 000 999 2 times KX TA users must then enter 4 You will hear a c
21. 5 15 Assigning and Canceling Telephone Numbers for Call Transfer to OIVIK o CH MATS nennen nnne nnn 59 5 16 Assigning Your Telephone Numbers for Remote Automatic Log in ANG TON Savet 60 5 17 Personal Custom Service sssssssssseeeenee 61 5 18 Timed Reminder 00 2 2 64 Nisi ce S 65 5 20 Recovering Deleted 66 5 24 Mailbox Capacity 67 6 System Manager s Guide 68 6 1 Logging in to the System Manager s Mailbox 68 6 2 Setting Up Mailboxes sese 70 6 3 Setting Class of Service COS Parameters 74 6 4 Setting the System Clock ssssssssesseeeene 80 6 5 Changing the Service Mode 81 6 6 Changing the Company Greeting and Incoming Call Service Setting 83 6 7 Delivering Messages ssseemmI n 85 6 8 Changing the System Manager s Password 87 Message Manager s Guide 88 7 1 Logging in to the Message Manager s Mailbox 88 7 2 Managing the General Delivery 90 7 3 Setting Up Message Waiting
22. Chinese press 9 The System Caller Names maximum length 10 s each A maximum of 200 Caller ID numbers can be registered by the System Administrator The Message Manager is responsible for recording a name for each Caller ID number On Hold Announcement Menu maximum length 6 min With this menu callers in a queue can listen to the announcement or music while they are on hold Note If the VPS is being programmed via KX TVA Maintenance Console the Message Manager cannot record any messages 97 98 Subscribers Manual Recording Menus and Voice Labels Log in to the Main Menu e See 7 1 Logging in to the Message Manager s Mailbox 2 5 to record messages 3 Select the desired number to record for Company Greetings 2 for Company Name 3 for Custom Service Menus 4 for Voice Labels for Mailbox Groups 6 for the Multilingual Selection Menu for the On Hold Announcement Menu For the item selected in step 3 follow these steps a For the Company Greetings Enter the Company Greeting Number 1 32 b For the Company Name Continue from step 5 C For the Custom Service Menus Enter a Custom Service Number 1 100 Enter 0 to record the Custom Service exit prompt d For the Voice Labels Enter a Mailbox Groups number to labeled The System Administrator assigns list numbers o For the Multilingual Selection Menu Continue from
23. For the Live Call Screening feature to work at an extension the extension must have an LCS button lit at the time of the message reception This key must either be a DSS BLF or CO key with a lamp Follow the procedure below to assign an LCS button on an extension This item should be programmed by each extension user through Personal Programming PC programming is also available for KX TD500 and KX TA824 users see A3 12 Button Assignment via PC Programming 1 Enter PITS Programming a While on hook press the PROGRAM button or set the MEMORY switch to PROGRAM b Enter 99 This step is not needed for KX TA624 and KX TA824 The display changes to PT PGM Mode 2 Press the desired FLEXIBLE CO or DSS BLF button you want to assign as the LCS button 3 Enter 92 Screen output LCS 4 Press the STORE button 5 To exit the Personal Programming mode press the PROGRAM button or set the MEMORY switch to SET 6 Repeat these steps for each telephone 135 136 Subscribers Manual A3 8 Live Call Screening Cancel Button Assignment This button assignment allows you to assign a Flexible CO DSS button as a Live Call Screening Cancel button PC programming is also available for KX TD500 and KX TA824 users see A3 12 Button Assignment via PC Programming 6 Enter PITS Programming a While on hook press the PROGRAM button or set the MEMORY switch to PROGRAM b Enter 99 This step is not needed fo
24. Integration For more information consult your dealer DTMF Dual Tone Multi Frequency Commonly referred to as touchtone E mail Integration Allows subscribers and the Message Manager to receive notification by e mail when they receive new messages Subscribers can also have the voice message attached to the e mail notification if the System Administrator has enabled this feature for their mailboxes External Delivery Message A message recorded by a subscriber and then delivered to outside parties and or extensions The VPS dials the outside telephone number or extension number and plays the message for the recipient The message can be delivered immediately or at a specified time External Message Delivery List A preprogrammed list of outside parties and extensions that can be used to deliver an External Delivery Message to several recipients in one operation Each subscriber can create 2 External Message Delivery Lists Each list can have 8 destinations External Message Delivery Retry Determines how many times the VPS will attempt to deliver an External Delivery Message when the called line recipient is busy or does not answer Fast Forward Allows a subscriber to fast forward through a message in 4 second intervals Follow On ID see Called Party ID Subscriber s Manual General Delivery Mailbox A special mailbox that is maintained by the Message Manager If a caller does not have a DTMF compatible telephone the cal
25. Next Message 2 Pause Restart While listening only 2 3 Message Envelope 2 4 Set Bookmark While listening only 2 5 Resume Bookmark 2 6 Save This Message as New Erase Message Send Reply Rewind While listening only Fast Forward While listening only Transfer Message Volume Up While listening only Speed Up While listening only 9 0 Default Speed While listening only 0 Help o o0 0 Receive Old Message While listening and after listened 1 Repeat Message 1 1 Previous Message 1 2 Next Message 2 Pause Restart While listening only 2 3 Message Envelope 2 4 Set Bookmark While listening only 2 5 Resume Bookmark Erase Message Send Reply Rewind While listening only Fast Forward While listening only Transfer Message Volume Up While listening only Speed Up While listening only 9 0 Default Speed While listening only 0 Help o O0 0 Receive Deleted Message While listening and after listened 1 Repeat Message 1 1 Previous Message 1 2 Next Message 2 Pause Restart While listening only 2 3 Message Envelope 3 Recover Message 5 Rewind While listening only 6 Fast Forward While listening only 8 Volume Up While listening only 9 Speed Up While listening only 9 0 Default Speed While listening only 0 Help 107 108 Subscribers Manual To Enter a Mailbox From a Remote Location Dial 6 X mailbox number F Password
26. One touch TWT 56 One touch Two way Transfer One touch TWT Button Assignment 117 One touch Two way Transfer One touch TWT into Mailbox 123 Operator s Extensions 94 Other Features 36 P Password 12 17 Personal Caller Name Announcement 53 Personal Custom Service 61 Personal Greeting for Caller ID 51 78 Personal Greeting Length 75 Personal Group Distribution Lists 44 Play System Prompt after Personal Greeting 77 Playing Messages 20 Private Mode 55 Private Status 23 30 Prompt Mode 76 Prompts 8 Prompts Common to VM and AA Services 104 Prompts only Commands 19 Q Quick Reference 106 R Receiving External Delivery Messages 35 Recording a Personalized Greeting for the First Time 51 Recording Menus and Voice Labels 98 Recording Messages 97 Recording Questions 41 Recording System Caller Names 99 Recording System Prompts 98 Recording the Owner s Name Your Subscriber Name 13 Recording Your Conversations 56 Recording Your Greeting Messages 14 Recording Your Message 31 33 Recovering Deleted Messages 66 Remote Access 27 Remote Automatic Log in 27 Remote Call Forward to Outside 77 Remote Call Forwarding 57 Remote Call Forwarding Set 100 Remote Manual Log in 27 Replying to Messages 23 Resetting a Mailbox Password 72 S Saved Message Retention Time 75 Sending a Message 30 Sending an External Delivery Message 32 Sending Messages 29 Sending Messages Overview 29 Service Commands 19
27. SET 5 Repeat these steps for each telephone A single line telephone that is connected to the same extension as a proprietary telephone can also be used to monitor an incoming message not available for KX TA Be sure that Live Call Screening on the connected proprietary telephone has been activated This feature is useful when you are using a cordless telephone A tone sounds to alert the subscriber that a message is being recorded To intercept the call flash the hook Subscriber s Manual A3 6 Live Call Screening Assignment via PC Programming KX TD500 and 824 users can program Live Call Screening features via PC programming Follow the procedure below to assign each feature KX TD500 1 Go to 4 2 Extension Line screen 4 2 Extension Line mx r Hame Max 10 Characters Message Lamp Mailbox Ho Max 16 Digits CO Key B m r Initial Display Selection COS Ho Preferred Line Pickup Dialing Dial Mode Es xat Hey ily Data Line Mode Waiting Tone Type CS Setting CYes Tone1 2 rien SD Atte Call Pickup Di Language Operation Mode Private Hands free guag Recording Mode C Keep Rec Stop Rec C Enable Disable English French LCS Password 3 Digits fs Station Lock Password ISDH Bearer Mode pem O JOG Dial Speed CLIP Humber
28. See 2 1 Logging in to Your Mailbox if necessary 2 3 Enter the desired device number 1 3 4 1 to send notification for all messages 2 to send notification for urgent messages only 5 4 to use a preprogrammed schedule 2 to receive notification always continuously 3 to not receive notification at all i e turn off 6 Go on hook Changing Device Numbers 1 Login to your mailbox See 2 1 Logging in to Your Mailbox if necessary 2 5 5 3 Enter the desired device number 1 3 4 to change the assigned number e Todelete the assigned number press 3 then go on hook to finish 5 Enter the outside line access number needed for making outside calls To store an extension number simply enter the extension number then continue from step 7 6 Enter the outside telephone number including area code if needed e To insert a pause or special command in the middle of the telephone number pause momentarily while entering the telephone number The VPS will announce a list of available options for example To insert a pause press 5 Press 4 to continue entering the telephone number e If you insert a beeper display command here the VPS will prompt callers to enter their telephone numbers Caller telephone numbers can then be sent to your beeper This Subscriber s Manual feature may be disabled for your mailbox 7 2 to accept
29. Service 2 for Receiving Message 3 for None 4 to accept the current setting then continue from Total Number of Message Announcement 2 4 toaccept Total Number of Message Announcement 1 for Subscriber Service 2 for Receiving Message C3 for None to accept the current setting then continue from Mailbox Capacity Warning 2 4 to accept Mailbox Capacity Warning 1 1 to change the current setting 2 to accept the current setting 2 Enterthe warning threshold 1 60 min or 0 None 3 2 to accept VM Menu 1 C to change the current setting enable or disable 2 2 to accept Personal Greeting for Caller ID 1 1 to change the current setting enable or disable 2 2 to accept Caller ID Screen 1 1 to change the current setting enable or disable 2 2 to accept Call Transfer to Outside 1 1 to change the current setting enable or disable 2 2 to accept Subscriber Tutorial 1 to change the current setting enable or disable 2 2 to accept Notify of Transfer 1 to change the current setting enable or disable 2 2 to accept Directory Listing 1 to change the current setting enable or disable 2 2 to accept Auto Receipt 1 to change the current setting enable or disable 2 2 to accept Autoplay New Message 1 to change the current setting enable or disable 2 2 to accept Su
30. The telephone will ring at the set time according to the set mode Once Daily Note This setting is only available when the VPS is connected to a KX TDA series PBX MPR Version 2 0 or higher using DPT Integration 7 Log in to the Main Menu See 7 1 Logging in to the Message Manager s Mailbox 1 to change the setting 2 to accept then go on hook to finish 3 to cancel turn off then go on hook to finish Enter the desired time then 1 for AM 2 for PM This option may not be available if the VPS is programmed to use 24 hour time When setting via VM Menu feature the time format 12 or 24 hour is determined by the System Clock When setting via System Guidance the time format is determined by the setting of Position of AM PM in Time Stamp 1 to set once 2 to set daily 2 to accept 7 9 List of Prompts for Voice Mail and AA Service There are over 1000 system prompts in the VPS These prompts can be customized by re recording them to change their content or can be recorded in various languages KX TVA5O languages KX TVA200 10 languages The maximum length of a prompt is fixed at 6 min When recording prompts in other languages most often it is not necessary to record all prompts contained in the VPS recording over 1000 system prompts is a big undertaking When a caller is connected to AA service or VM service mos
31. Transfer feature off The call will ring at your extension Note Log in to your mailbox See 2 1 Logging in to Your Mailbox if necessary 4 1 Select the desired Call Transfer status for Call Blocking 2 for Call Screening 3 for Intercom Paging 4 for Beeper Access C for Transfer to Mailbox 6 for Transfer to Custom Service for Disable all Transfer Follow the prompts as necessary The prompts heard will vary depending on the feature you set in step 3 Go on hook Intercom Paging is only available with Panasonic KX T series PBXs using APT or DPT Integration For more information consult your System Administrator or System Manager Subscribers Manual 37 38 Subscribers Manual 5 2 Incomplete Call Handling When a call is directed to your extension via the Automated Attendant service Incomplete Call Handling will handle the calls if a You do not answer the call These calls are considered no answer calls b You are on another call These calls are considered busy calls C You have set Call Blocking see 5 1 Call Transfer The status you set for Incomplete Call Handling determines what happens to these calls You can set one or more of the following for no answer calls and for busy calls separately If you select more than one option the caller will be prompted to select his or her desired option Leaving a Message The VPS will transfer
32. Y Level 3 default Level 4 Y Level 5 Subscriber s Manual 3 2 Replying to Messages You can reply to messages left in your mailbox by either calling back the caller or by leaving a message in the caller s mailbox Calling back is possible when the person who left you the message is another subscriber Calling back outside callers is possible if their Caller ID information is received by the PBX and VPS however this feature is not available with certain PBXs and may be disabled by the System Administrator or System Manager for your mailbox Replying by leaving a message in the caller s mailbox is possible only if the caller is another subscriber i e the person must have his or her own mailbox When replying by leaving a message in the caller s mailbox you can set any of the following a Urgent Status The message will be heard before other messages by the recipient b Private Status The recipient will not be able to forward the message ensuring privacy C Auto Receipt You will receive notification receipt message once the recipient has played back the message Finally you can send your reply immediately or set a message delivery time However please note that you cannot reply to receipt messages Calling Back the Message Sender 1 Play back the desired message See 3 1 Playing Messages if necessary e Only new and old messages can be replied to To reply to a deleted message recover th
33. busy and this key is pressed followed by an extension number the user will hear either a dial tone or a busy tone depending on the Call Waiting on VM Group setting on the PBX Subscriber s Manual A2 12 Button Assignment via PC Programming KX TDA and KX TAW series PBX users can assign buttons for Live Call Screening LCS Two way Recording TWR Two way Transfer TWT and Voice Mail Transfer VTR via PC Programming Follow the procedure below to assign each button 1 Go to Extension Wired Extension Flexible Key screen KX TDA Maintenance Console 4 Extension 1 Wired Extension 4 Flexible Key 5 xi Eile Connect Tool Utility Window l x Dw X E 1 Configuration H 2 System E 3 Groups Extension Number Name 101 Operator X E 4 Extension pr Telephone 8 1 Wired Extension d us 1 Extension Settings Copy To 2 FWD DND 3 Speed Dial Eesti e Key Parameter Ext No or Dial Max 32 Gier porem SPF Key Wis Selection Floating Ext No 2 Ringing Tone E 2 Portable Station Type Number 4 3 DSS Console Single CO E S Optional Device E B Feature Single CO 9 7 5 9 8 5 ELLE S Private Network Two way Transfer 9 10 0 amp Incoming 19 11 Maintenance Extension Numk of Mailbox a Two way Record Two way Transfer LCS Voice Mail Transfer Single CO Single CO
34. hour time 5 2 to accept 1 to change current setting 7 Enter the current month then C For example e To enter January press 1 8 Enter the day then 9 Enter the last 2 digits of the year then 10 2 to accept Subscriber s Manual 7 6 Recording Messages The Message Manager is responsible for recording various system messages menus voice labels system prompts and system caller names and is also responsible for maintaining the following e Company Greetings A maximum of 32 company greetings for business non business and lunch break hours as well as holidays can be selected recorded or deleted as necessary Company Name e Custom Service Menus maximum length 6 min each A maximum of 100 custom service menus can be recorded These menus guide callers to the services they require without the need for a human operator e Voice Labels maximum length 6 min each A maximum of 20 Mailbox Groups can be created by the System Administrator Each list can have a voice label e System Prompts maximum length 6 min each The Message Manager can change system prompts by recording new prompts and restoring them e Multilingual Selection Menu maximum length 6 min With this menu callers can select the language they prefer for voice guidance For example the Message Manager can record a menu that announces For English press 7 For French press 8 For
35. increase your productivity As a subscriber the owner of a VPS mailbox you can a Send a message to one or more people inside or outside your office b Transfer messages to other subscribers and add your own comments C Access your mailbox and listen to your messages even when out of the Office d Have the VPS call beep or e mail you when someone leaves you a message Be notified by the message waiting lamp on your extension when new messages have been recorded in your mailbox f Screen your calls g Create a set of options and functions exclusive to your mailbox Personal Custom Service that can be selected by your callers h And more Before You Begin In order to use the VPS as a subscriber you need to know the following information The VPS System Manager can help you if you do not know this information a The extension number of the VPS that you should dial in order to access the VPS b Your mailbox number and extension number In many cases these are the same number but it is possible they are not C Your mailbox password if set d The System Manager s telephone number The System Manager is the person you should refer to when you have any problems with the VPS Once you know this information you are ready to use the VPS Using the VPS There are two ways to use the VPS you can be either a subscriber or a caller A subscriber is a VPS user who has his or
36. only available with Panasonic KX T series PBXs using APT or DPT Integration For more information consult your System Administrator or System Manager Remote Manual Log in 1 2 Call the VPS from an outside telephone e Ask your System Administrator or System Manager what telephone number you should dial in order to access the VPS remotely C 6 27 28 Subscribers Manual 3 and your mailbox number Password CF e You can skip this step if your mailbox has no password to play back new messages Follow the prompts or select one of the following as necessary to call an extension ED to call the operator C 9 when finished Go on hook Section 4 Sending Messages 4 1 Sending Messages Overview You can record messages and send them to other subscribers to PBX extension users who do not have VPS mailboxes and even to outside parties Messages can be sent using one of the following features a Message Delivery Sending a message to other subscribers see 4 2 Message Delivery b External Message Delivery Sending a message to parties that do not have VPS mailboxes i e PBX extension users and outside parties see 4 3 External Message Delivery There are several ways to determine the recipients of your messages You can specify recipients by a Mailbox number or subscriber name specifies an individual recipient for Message Delivery
37. press that dialing key will be transferred to your Covering Extension see 5 17 Personal Custom Service e If you do not assign your Covering Extension callers will be transferred to the operator instead 2 o gt D Log in to your mailbox e See 2 1 Logging in to Your Mailbox if necessary 4 2 Enter the desired extension number e f you have already assigned your Covering Extension and want to assign a different extension press 1 before entering the desired extension number 2 to accept Go on hook Once you assign a Covering Extension remember to tell callers in your greeting message that they can press 0 to be transferred to name of your Covering Extension Subscriber s Manual 5 4 Interview Mailbox An interview mailbox is a mailbox designed to ask questions to callers and record their answers If you have an interview mailbox not all subscribers do you can record up to 10 questions and set the answer recording time individually for each question from 1 to 60 seconds Your interview mailbox can be used for example to allow callers to place orders or request information from your company You can ask them to record their names address and order or request information and then you can note their information later while playing back their messages You can even ask your System Administrator to create a Custom Service for example to record custome
38. program this feature see A2 6 Live Call Screening Assignment via PC Programming Note e ForKX TDA and KX TAW series PBXs the term Live Call Screening Password used in this section indicates the Extension PIN Personal Identification Number Lift the handset or press the SP PHONE button 2 Enter X799 3 Enter 1 Screen output Enter PIN 4 Enter a password max 10 digits then press Screen output Enter PIN Again 5 Re enter the password then press You will hear a confirmation tone then a dial tone Screen output PIN set 6 Hang up or press the SP PHONE button Subscriber s Manual 23 Live Call Screening Password Canceling To cancel the password follow the procedure below It is not necessary to enter Personal Programming to activate this feature PC programming is also available see A2 6 Live Call Screening Assignment via PC Programming Note 5 e For KX TDA and KX TAW series PBXs the term Live Call Screening Password used in this section indicates the Extension PIN Personal Identification Number Lift the handset or press the SP PHONE button Enter X799 Enter 0 Screen output Enter PIN Enter the extension s password You will hear a confirmation tone then a dial tone Screen output PIN cleared Hang up or press the SP PHONE button A2 4 Live Call Screening Recording Mode Assignment This program allows the VPS to continue recording the con
39. the maximum number of characters allowed to be entered is 24 when connected to any other KX T series PBX 16 12 2 to accept 13 to change or assign the telephone number 2 setting 2 to accept the current setting 14 Enter the telephone number using 0 9 X 15 2 to accept Subscribers Manual 95 96 Subscribers Manual 7 5 Setting the System Clock The system clock can be set directly from the telephone It is important to set the clock accurately because Message Waiting Notification External Message Delivery redialing and rescheduling of External Message Delivery and Automatic Message Deletion are all scheduled using this setting The System Administrator and System Manager are also able to set the clock If the start and end dates for daylight saving time are programmed the VPS automatically adjusts the time for daylight saving time Note e Message Manager cannot set the system clock while the VPS is being programmed via KX TVA Maintenance Console the System Manager is configuring mailboxes Classes of Service COS or customizing the System Manager s Mailbox The VPS will announce Sorry this function is not available 1 Login to the Main Menu See 7 1 Logging in to the Message Manager s Mailbox Enter the current time then 1 for AM 2 for PM This option may not be available if the VPS is programmed to use 24
40. to the message e Pressing the X during message playback will return you to the previous menu You can then select another message type to listen to Listen to Message 1 New Message 2 Old Message 3 Deleted Message Receive New Message Receive Old Message Receive Deleted Message Additional features are available during and or after message playback Refer to the table below and press the appropriate dialing key Note that certain features are not available depending on the message type new old deleted Subscribers Manual Message Type Key Feature New Old Deleted Repeat the message v v v Replay the previous message v v v 2 Play the next message v v v 2 Pause restart message playback v v v during playback only 2 C3 Play the message envelope v v v 2 Set Bookmark during playback only v v 2 5 Start playback at the Bookmark v v 2 6 Save this message as new v C3 1 Delete this message v v 3 Recover this message v Reply to this message v v G Rewind during playback only v v v C Fast forward skip envelope v v v during playback only Transfer this message v v Adjust playback volume v v v during playback only Adjust playback speed v v v during playback only C9 Play back at normal speed v v v during playback onl
41. to the selected device number you cannot set the device status See Assigning Notification Numbers to assign a telephone number Subscriber s Manual 4 Select the desired message type to notify all messages 2 to notify urgent messages 5 Select when the device will be used for message notification for schedule notification is sent each time a message is received but only during the times programmed by the System Administrator 2 for continuously 3 for not use notification is never sent Assigning Notification Numbers A maximum of 3 telephone or beeper numbers can be set for message notification Use the number keys 0 to 9 and the Beeper Callback Number Display Entry Code X to make these assignments When the Beeper Callback No Entry Code is added at the end of a beeper number the VPS will ask the caller to enter the callback number that will be displayed on the beeper System Programming determines if the Callback Number Entry is to be entered before after or without the message It is also possible to have the caller select whether or not he or she wishes to enter a callback number The System Manager must authorize the use of the Beeper Callback No Entry Code 1 Login to the Main Menu See 7 1 Logging in to the Message Manager s Mailbox 2 om 3 toassign a telephone beeper number 1 to change the first telephone number 2 to change the secon
42. which can be changed through system programming by the System Administrator or the System Manager Delayed Ringing There are 2 kinds of delayed ringing applications 1 The VPS is used as the no answer destination for the Intercept Routing feature of your PBX 2 DIL 1 N outside line to several extensions terminates on telephones and VPS ports To give the telephone users a chance to answer calls the VPS lines should be programmed for delayed ringing Otherwise the VPS will answer the calls immediately Delete Message Confirmation The VPS requests confirmation from the subscriber before erasing a message left in his or her mailbox 155 156 Subscribers Manual Delivery Time The time specified by the subscriber for the VPS to deliver a prerecorded message Subscribers can specify the delivery time when leaving messages for other subscribers or when sending a message via External Message Delivery DID Call Routing Available with DPT Integration only The VPS automatically sends calls from preprogrammed DID numbers to a specified extension mailbox including Mailbox Group or Custom Service DPT Integration Digital integration between the VPS and certain Panasonic PBXs Requires upgraded software in the PBX When the VPS and PBX use DPT Integration voices and data are sent digitally Depending on the model and or the software version of the connected PBX you may not be able to utilize certain features available only with DPT
43. your subscriber name then go on hook to finish State your name after the tone 1 to end recording 2 to accept Go on hook Subscriber s Manual 2 6 Common Service Commands and Navigation Commands Commands for Changing the Current VPS Service After going off hook and dialing an extension number of the VPS you can enter a service command to access certain VPS features quickly While VPS guidance is being provided you can also use service commands to for example switch to a different VPS service mode Some of the more commonly used commands are listed below For a complete list see Appendix Activates Custom Service GO G You will be guided to enter a Custom Service number 1 100 Activates Voice Mail C Ce Service You can record a message for another subscriber by entering his or her mailbox number when guided You can also log in to your mailbox by entering this command followed by your mailbox number Cx Activates Automated Attendant Service You can call an extension by dialing the desired extension number when guided If the called party does not answer the VPS can offer you other options such as leaving a message calling the operator etc Note that these options are available only when calling the extension via Automated Attendant Service i e after you have entered this Service command Prompts only Commands The following comm
44. 0 A3 6 Live Call Screening Assignment via PC Programming 131 A3 7 Live Call Screening Button Assignment seesseess 135 A3 8 Live Call Screening Cancel Button 136 A3 9 Two way Recording Button 137 A3 10 Two way Transfer Button Assignment seen 138 A3 11 Voice Mail Transfer Button 139 A3 12 Button Assignment via PC 140 A3 13 Live Call Screening Activation 143 Subscribers Manual A3 14 Live Call Screening Password Control 144 A3 15 Two way Recording into 145 A3 16 Two way Transfer into Mailbox esee n 146 A3 17 A Restriction on TWR TWT Activation KX TD500 Only 147 4 Training the 148 A5 Using VM MGTU caen t Fin sete Ee etapa 149 rr 153 Subscriber s Manual Section 1 Introduction to the VPS 1 1 Introduction to the VPS The Panasonic Voice Processing System VPS is a powerful tool that will help you manage your voice communications and thereby
45. 113 131 Live Call Screening Button Assignment 114 135 Live Call Screening Cancel Button Assignment 136 Live Call Screening Password Assignment 110 127 Live Call Screening Password Canceling 111 128 Live Call Screening Password Control 144 Live Call Screening Private Hands Free Mode Assignment 112 130 Live Call Screening Recording Mode Assignment 111 129 Logging in to and Configuring Your Mailbox 10 Logging in to the Message Manager s Mailbox 88 Logging in to the System Manager s Mailbox 68 Logging in to Your Mailbox 10 Logging in to Your Mailbox for the First Time 8 M Mailbox Capacity Maximum Message Time 76 Mailbox Capacity Warning 67 78 Managing the General Delivery Mailbox 90 Manual Log in 10 27 69 89 Message Cancel for Live Call Screening 77 Message Delivery 30 Message Envelope Setting 77 Message Length 76 Message Manager s Guide 88 Message Manager s Password 94 Message Notification by E mail 50 Message Playback and Related Features 20 Message Reception Mode 43 167 168 Subscribers Manual Message Retrieval Order 76 Message Waiting Lamp 48 Message Waiting Notification 48 N Navigation Commands 19 New Message Length Announcement 79 New Message Retention Time 75 New Messages 20 No Answer Greeting 12 15 Notify of Transfer 79 Number of Caller IDs for Personal Caller Name Announcement 78 Number of New Message Announcement 78 Old Messages 20 One touch Two way Transfer
46. 13 113 Vv Stop Recording Vv 14 114 2 O Stop Recording VV 15 115 O Keep Recording 2 16 116 Vv Stop Recording Vv TE 117 Li Stop Recording 2 18 118 mi Stop Recording I 18 118 ri Stop Recording Vv 20 120 oO Keep Recording IV 21 121 Vv O Stop Recording Vv 22 122 O Stop Recording 2 23 123 O Stop Recording Vv 24 124 2 O Stop Recording Vv gt a f H s E 6 Go to 2 Extension 3 PT personal settings 7 Under LCS Mode select Private or Hands free 8 Click Apply to save the changed data 133 Subscriber s Manual a Page Tone Call Tone 1 Hands free Tone Call Tone Hands free Tone Call Tone 1 Hands free Tone Call Tone 1 Hands free Tone Call Tone 1 Hands free Tone Call Tone 1 Hands free Tone Call Tone 1 Hands free Tone Call Tone 1 Hands free Tone Call Tone 1 Hands free Tone Call Tone 1 Hands free Tone Call Tone 1 Hands free Tone Call Tone 1 Hands free Tone Call Tone 1 Hands free Tone Call Tone 1 Hands free Tone Call Tone 1 Hands free Tone Call Tone 1 Hands free Tone Call Tone 1 Hands free Tone Call Tone 1 Hands free Tone Call Tone 1 Hands free Tone Call Tone 1 Hands free Tone Call Tone 1 Hands free Tone Call Tone 1 Hands free Tone Call Tone 1 Hands free Tone Call Tone 1 Hands free 134 Subscriber s Manual A3 7 Live Call Screening Button Assignment
47. A3 17 Restriction on TWR TWT Activation KX TD500 Only The KX TD500 supports a maximum of 8 simultaneous Two way Recording or Two way Transfer operations If the KX TD50104 TSW CONF TSW Conference Expansion Card is installed the KX TD500 supports a maximum of 64 Two way Recording or Two way Transfer operations 147 148 Subscribers Manual 4 Training the Subscriber The System Administrator should explain the basic functions of the VPS to all subscribers The System Administrator should explain which service Voice Mail Service Automated Attendant Service Interview Service or a Custom Service will play during the day and what services will play during night lunch and breaks The System Administrator should explain that outside callers are called non subscribers because they do not have mailboxes VPS guidance prompts will assist non subscribers in reaching the extension or mailbox they wish to reach The System Administrator should explain the responsibilities of the System Administrator the Message Manager and the System Manager and how each can be contacted telephone number and or mailbox number The System Administrator should also explain the special privileges of VPS subscribers Subscribers can call from any touchtone telephone in the world and get their messages To check messages or change mailbox parameters from an outside telephone do the following As soon as the VPS plays a guidance message pres
48. All your calls will be forwarded to a specified extension Forward Busy Calls Your calls are forwarded to a specified extension if you are already on another call Forward No Answer Calls Your calls are forwarded to a specified extension if you do not answer your telephone Forward Busy and No Answer Calls Your Calls are forwarded to a specified extension if you are busy or do not answer your telephone Forward to an Outside Line All your calls are forwarded to the specified outside telephone number if you are authorized to use this feature Assigning Outside Telephone Numbers for Remote Call Forwarding Before you can forward your calls to an outside telephone you should first store the telephone numbers you plan on using with this feature You can store 2 telephone numbers for use with Remote Call Forwarding 1 Log in to your mailbox See 2 1 Logging in to Your Mailbox or 3 4 Remote Access if necessary 2 3 6 1 to change telephone number 1 2 to change telephone number 2 e If you have already set a telephone number and wish to change it press 1 after selecting telephone number 1 or 2 4 Enterthe outside line access number needed for making outside calls 5 Enter the outside party s telephone number including area code if needed 24 digits max 2 to accept Go on hook SAO D If you change one of the outside telephone numbers for Remote Call Forwarding
49. Integration only Allows a subscriber to set a Timed Reminder by following system prompts provided by the VPS Timed Reminder is a PBX feature that is similar to an alarm clock the telephone will ring at the set time once or daily as set by the subscriber or Message Manager Toll Saver Allows a subscriber to check his or her mailbox for new messages by calling the VPS from a preprogrammed Caller ID number by dialing a preprogrammed DID number or by dialing a telephone number that connects the call to a preprogrammed outside line of the PBX Toll Saver is a cost saving feature that lets the subscriber know if he or she has new messages by the number of rings heard before the VPS answers the outside call from the subscriber If the VPS does not answer the call within a preprogrammed number of rings the subscriber can disconnect the call and thus avoid telephone charges 163 164 Subscribers Manual Two way Record Available with APT DPT Integration only Allows a subscriber to record his or her telephone conversations into his or her mailbox Two way Transfer Available with APT DPT Integration only Allows a subscriber to record his or her telephone conversations into another subscriber s mailbox The subscriber must specify the desired extension number when using this feature Unlimited Message Length Allows a subscriber to record telephone conversations of an unlimited length of time when using Two way Record and Two way Transfer
50. Max 16 Digits Call Log Incoming Overwrite Mode Yes C Ho Private SEE Lock Password 3 Digits 4 2 Extension Line M OK Apply Cancel Help 2 Select the and Port No which you are going to program 3 In LCS Settings 8 To set LCS Password Enter a 3 digit number using 0 9 in LCS Password Note e To cancel the password erase the 3 digit number b To assign LCS Recording Mode Set Recording Mode to Keep Rec or Stop Rec C To assign LCS Private Hands free Mode Set Operation Mode to Private or Hands free d To activate the LCS status Set Status to Active 131 132 Subscribers Manual Note e To utilize the Live Call Screening features it is necessary to first assign the LCS Password and LCS Button see A3 12 Button Assignment via PC Programming and then activate the LCS status 4 Click Apply 5 Repeat steps 2 to 4 for each extension KX TA824 1 Go to 2 Extension 2 Feature Settings 2 Under LCS Password To set the LCS Password enter a 3 digit number using 0 9 b To cancel the LCS Password delete the 3 digit number Click Apply to save the changed data Page 3 Login MWforAnother Paging Monitored Extension Log out Ext Lock Deny PT set Lock lock code 01 101 n O Log in O B 123 02 102 n n n Log in Oo n Oo 123 03 103 G
51. Message Waiting Lamp The VPS lights the message waiting lamp on the Message Manager s extension when a new message is recorded in the Message Manager s mailbox Note e Extensions assigned as operators be called by dialing 0 however when setting this feature the extension number not 0 must be specified e When a proprietary telephone with 6 line display is used the number of new unplayed messages will be displayed while the message waiting lamp is lit This feature is only available when the VPS is connected to a Panasonic KX T series PBX using DPT Integration see DPT Integration in the Glossary 1 Login to the Main Menu See 7 1 Logging in to the Message Manager s Mailbox 2 3 3 to change the Message Waiting Lamp Notification Status 4 1 to change 2 to accept Setting Notification by External Device The VPS calls the preprogrammed telephone number or beeper when a new message is recorded in the Message Manager s mailbox Set the following parameters as needed Setting Device Status For each device the notification is enabled or disabled according to a preset schedule The Message Manager can enable a device according to a schedule The System Administrator must accomplish this task 1 Login to the Main Menu See 7 1 Logging in to the Message Manager s Mailbox 2 2 2 3 Enter the device number 1 3 e If a telephone number has not been assigned
52. ORE button 6 Press the PROGRAM button or lift the handset to exit the Personal Programming mode 7 Repeat these steps for each telephone Conditions This button must be a flexible CO or DSS BLF button to be programmed as a TWT button When all Voice Mail ports are busy and this key is pressed followed by an extension number the user will hear a warning tone Subscriber s Manual A2 10 One touch Two way Transfer One touch TWT Button Assignment For the One touch Two way Transfer feature to work at an extension the extension must have a One touch TWT button on it This button must either be a DSS BLF or CO button with a lamp Follow the procedure below to assign a One touch TWT button on an extension This is station level programming and should be done at each individual telephone PC programming is also available see A2 12 Button Assignment via PC Programming 1 Enter Personal Programming While on hook press the PROGRAM button Display changes to PT PGM Mode 2 Press the desired Flexible CO or DSS BLF button you want to assign as the One Touch TWT button 3 Press 91 Screen output 2WAY Xfr 4 Enter a Voice Mail floating extension number Screen output 2WAY Xfr _ L The Voice Mail floating extension number you entered 5 Press t 6 Enter a Transferred extension number ___ The Transferred extension number you entered 7 Press the STORE button 8 Press the PROGRAM button or
53. Panasonic Voice Processing System Subscriber s Manual KX TVA50 Model KX TVA200 Thank you for purchasing a Panasonic Voice Processing System Please read this manual carefully before using this product and save this manual for future use KX TVA50 KX TVA200 Version 1 0 Subscribers Manual Introduction Thank you for purchasing the Panasonic Voice Processing System KX TVA50 KX TVA200 We are confident that this product will provide you with many years of dependable service This Subscriber s Manual is designed to help you configure your mailbox use common voice mail features and introduce you to the many advanced features that will improve your productivity in countless ways The Structure of This Manual This manual contains the following sections Section 1 Introduction to the VPS This section provides you with a brief overview of what the VPS is and what it can help you do Section 2 Logging in to and Configuring Your Mailbox This section will show you how to log in to your VPS mailbox and customize your mailbox to suit your needs Section 3 Message Playback and Related Features This section will help you play back messages left in your mailbox and use other features related to message playback Section 4 Sending Messages This section will show you how to send messages to other people in your office and to outside parties Section 5 Other Fe
54. Recording TWR button 121 122 Subscribers Manual A2 15 Two way Transfer TWT into Mailbox This feature allows an extension user to record a conversation into another person s mailbox by pressing the Two way Transfer TWT button and dialing the extension number This is commonly used by a person who is taking a detailed message for someone else and wants the message recorded in the other person s mailbox at the same time Subscriber s Manual A2 16 One touch Two way Transfer One touch TWT into Mailbox This feature allows an extension user to record a conversation into another person s mailbox by pressing the One touch Two way Transfer One touch TWT button This is commonly used by a person who is taking a detailed message for someone else and wants the message recorded in the mailbox at the same time 123 Subscribers Manual A2 17 Voice Mail Transfer VTR Programming This feature allows extension users to transfer calls directly to a mailbox This is available with APT DPT and Inband Integration 124 Subscriber s Manual and KX TD Series PBX Feature Programming for APT DPT Integration The following VPS features are functional on any KX T7xxx proprietary telephone that is connected to the PBX Programming procedures and availability may vary by PBX model software version etc Refer to the documentation included with the PBX or consult your dealer for more information 125
55. Return to AA Service Top Menu Incomplete Handling Status For Busy Leaving a Message Covering Extension Intercom Paging Beeper Access Set Transferring to Custom Service Operator Return to AA Service Top Menu Interview Mailbox Management 1 Record Question 2 Set Answer Length 3 Erase Question External Message Delivery 1 Record Message 2 Seta Mailing List Remote Call Forwarding Set FWD AIl Calls FWD Busy FWD No Answer FWD Busy No Answer FWD to an Outside Line FWD Cancel Subscriber s Manual Service Access Commands Dial the following commands any time to get a different mailbox extension or menu 5 1 Dialing by Custom Name Service 6 5 L 6 M Log in Voice Mail 9 7 R 8 amp T 9 X Restart Transfer to Exit Main Menu an Extn 0 0 THE Return to Help Switch to Prompts Previous Main Menu Menu These commands are also available with VM Menu This command is available with VM Menu only Note Commands 5 and 7 are available only when you have accessed Subscriber Service 45 Log in If you press 5 while in Subscriber Service you will hear Please enter your party s mailbox number 47 Restart If you press 7 while in Subscriber Service you will return to the Main Menu top menu of Subscriber Service 109 110
56. Subscribers Manual A2 KX TDA and KX TAW Series Feature Programming for DPT Integration The following VPS features are functional on any KX T7xxx proprietary telephone that is connected to the PBX Programming procedures and availability may vary by PBX model software version etc Refer to the documentation included with the PBX or consult your dealer for more information A2 1 Live Call Screening LCS Programming LCS notifies subscribers when messages are being recorded in their mailboxes 2 notification methods are available hands free or private Hands free allows the user to monitor the message as it is being recorded through the speakerphone and if desired intercept the call by lifting the handset Private mode notifies the user by sounding a tone when a message is being recorded By pressing the LCS button the user can monitor the message and intercept the call by going off hook System Programming also determines whether the VPS continues to record after the user intercepts the call A2 2 Live Call Screening Password Assignment To allow the Live Call Screening feature to work at an extension the extension must have the LCS button lit To light this button press the LCS button then enter the password This password prevents others from activating the LCS feature and listening to the messages as they are being left It is not necessary to enter Personal Programming to activate this feature PC programming may also be used to
57. TVA Maintenance Console the System Manager cannot create or edit mailboxes The VPS will announce Sorry this function is not available Creating and Editing a Mailbox The System Manager can create and edit subscriber mailboxes by following the steps below While editing a mailbox s parameters press 1 to save the current setting or press 2 to leave the setting unchanged When creating a new mailbox the following parameters can be set Mailbox Number e Subscriber s Spoken Name The VPS allows a maximum of 10 s for each name The name should be spoken slowly and clearly We recommend using the subscriber s last name e Extension Number Initial 3 or 4 Letters of the Subscriber s Last Name Enter only the first 3 or 4 letters of the owner s last name Initial 3 or 4 Letters of the Subscriber s First Name Enter only the first 3 or 4 letters of the subscriber s first name e Class of Service Number Enter any COS number 1 62 Interview Mailbox Number Interview Mailbox Numbers must not be the same number as an existing mailbox e All Calls Transfer Mailbox Message Notification External Message Delivery Auto Forwarding Status Follow the steps listed below to create edit or delete any mailbox parameter Log in to the Main Menu See 6 1 Logging in to the System Manager s Mailbox to assign or edit Enter the mailbox number 2 to accept a Subsc
58. The maximum recording time for other messages will be automatically set to 60 minutes Urgent Message A message designated by the sender as urgent Urgent messages are played back before other messages when the recipient listen to his or her messages VM Menu Available with KX TDA series PBXs using DPT Integration only Displays VPS text prompts on the display of a compatible PT allowing the subscriber to operate the VPS by following text prompts and pressing soft buttons and the Navigator Key Voice prompts are not used Voice Mail A general term used for messages recorded by the VPS and stored in subscriber mailboxes VPS A Voice Processing System such as the Panasonic KX TVA5O and KX TVA200 Subscriber s Manual Index 165 166 Subscribers Manual A A Restriction on TWR TWT Activation KX TD500 Only 147 AA Prompts 105 After Hours Greeting 15 Announce Message Transferred Information 79 Announce Option Menu After Erasing Messages 79 Appendix 106 Assigning and Canceling Telephone Numbers for Call Transfer to Outside Line 59 Assigning Caller ID Numbers and Recording Names 53 Assigning Caller ID Numbers for the First Time 51 Assigning Notification Numbers 93 Assigning Outside Telephone Numbers for Remote Call Forwarding 57 Assigning Remote Call Forwarding Set 101 Assigning Telephone Numbers for Call Transfer to Outside Line 59 Assigning Your Covering Extension 40 Assigning Your Telephone Number
59. You will know that you have logged in successfully because the VPS will announce either the Main Menu of Subscriber Services or the number of new messages you have or the VM Menu will be displayed Automatic Log in 1 Go off hook 2 Enter the extension number of the VPS 3 Passord Y e You can skip this step if your mailbox has no password Manual Log in 1 Go off hook 2 Enter the extension number of the VPS 3 6 and your mailbox number Password Y e You can skip this step if your mailbox has no password ol e If Autoplay New Messages is enabled for your mailbox new messages will be played back automatically each time you log in to your mailbox New messages will be played back one after the other automatically i e you do not need to press a button to play the next message For more information consult your System Administrator or System Manager e f Message Waiting Lamp is enabled for your mailbox the message lamp on your telephone will light when you receive a new message You can log in to your mailbox and play back a new message automatically simply by going off hook and pressing the message button on your telephone The VPS will play back the first new message only To play back other Subscriber s Manual messages press the appropriate button e Ifthe Subscriber Tutorial is enabled for your mailbox VPS prompts will guide you through the mailbox configuration
60. anager can perform System Manager task System Manager Access from Telephone must be enabled and Password for System Manager must be set by the System Administrator using KX TVA Maintenance Console e The VPS will announce the number of total messages the number of new messages or the length of new messages depending on the COS settings of the System Manager If there are new messages in the mailbox the messages will be played automatically The System Manager can listen to them continuously without listening to the system prompts This feature is only available when Yes is set for Autoplay New Message in the Class of Service COS settings If the VPS is being programmed via KX TVA Maintenance Console the System Manager cannot create or edit mailboxes The VPS will announce Sorry this function is not available Manual Log in Go off hook Enter the extension number of the VPS i and your mailbox number e The System Manager s mailbox number is 99 999 9999 or 99999 5 Password Note e For more information on logging in see 2 1 Logging in to Your Mailbox A Subscriber s Manual 69 70 Subscribers Manual 6 2 Setting Up Mailboxes The System Manager s primary function is to create mailboxes for new subscribers and to maintain system organization by deleting unneeded passwords and mailboxes Note e If the VPS is being programmed via KX
61. and certain Panasonic PBXs Requires upgraded software in the PBX When the VPS and PBX use APT Integration voices are sent using analog technology and data is sent digitally Depending on the model and or the software version of the connected PBX you may not be able to utilize certain features available only with APT Integration For more information consult your dealer Auto Configuration Available with APT DPT Integration only Simplifies initial system setup by reading information from the PBX and automatically creating mailboxes in the VPS to correspond to the extensions connected to the PBX Auto Configuration can be initiated with the appropriate Mode Switch setting or by System Administration Quick Setup Auto Forwarding Allows unplayed messages to be copied or moved to another mailbox Auto Receipt Allows a subscriber or the System Manager to receive a message to confirm the reception of sent messages to other subscribers Automated Attendant The Automated Attendant feature of the VPS requests the caller to enter an extension number and then the VPS dials the number If there is no answer or the line is busy the caller is given certain options including the option to leave a message in a mailbox This is the advantage of calling an extension indirectly through the Automated Attendant rather than calling it directly Automatic Log in Available with APT DPT Integration only Allows subscribers to access their mailboxes directl
62. ands can be used to help you navigate through VPS menus Takes you back to the previous menu 2 Repeats the current menu Cx Takes you back to the Main Menu VM Menu only Command Switches you to the Main tr L6 Menu top menu of the prompts 19 20 Subscribers Manual Section 3 Message Playback and Related Features 3 4 Playing Messages Callers and other subscribers can leave messages for you and you can play them back later after you have logged in to your mailbox Messages in your mailbox are divided into 3 types a New Messages Messages in your mailbox which you have not played back yet Old Messages Messages in your mailbox which you have played back but have not yet deleted Deleted Messages Messages in your mailbox which you have deleted You can recover your deleted messages after which they will be treated as old messages see 5 20 Recovering Deleted Messages If you do not recover deleted messages they will be permanently deleted at the end of the next day When playing back a message the VPS can also announce the message s envelope the date and time of the message and the message sender s information b c Log in to your mailbox e See 2 1 Logging in to Your Mailbox if necessary 1 Follow the prompts as necessary 1 to play new messages 2 to play old messages 3 to play deleted messages Listen
63. atures This section will introduce you to the many advanced features offered by the VPS Panasonic World Wide Web Address http www panasonic com for customers in the United States or Puerto Rico Subscriber s Manual Table of Contents 1 1 1 2 2 1 2 2 2 3 2 4 2 5 2 6 3 3 1 3 2 3 3 3 4 4 4 1 4 2 4 3 44 5 5 1 5 2 5 3 5 4 5 5 5 6 5 7 5 8 Introduction to the VPS esse 7 Introduction to the 7 Logging in to and Configuring Your Mailbox 10 Logging in to Your 10 Subscriber Tutorial Easy Mailbox Configuration 12 Changing or Deleting Your Personal Greeting Messages 15 Changing or Deleting Your 17 Changing or Deleting Your Subscriber Name 18 Common Service Commands and Navigation Commands 19 Message Playback and Related Features 20 Playing nennen nnns 20 Replying to 23 Transferring 25 Romolo ACCESS 27 Sending
64. aximum of 30 days or 0 Unlimited 3 2 to accept Message Length 1 to change the message length 2 to accept the current setting then continue from Mailbox Capacity Maximum Message Time 2 Enter the message length 1 60 min or 0 Unlimited 3 2 to accept Mailbox Capacity Maximum Message Time 1 to change the total message time 2 to accept the current setting then continue from Message Retrieval Order 2 Enter the total message time KX TVA200 1 600 min or 0 Unlimited KX TVA50 1 120 min or 0 Unlimited 3 2 to accept Message Retrieval Order 1 3 to change the current setting LIFO or FIFO 2 to accept the current setting then continue from Prompt Mode 2 2 to accept Prompt Mode 1 1 for Primary 2 for System e If set to Primary continue from Step 2 2 Press 1 to 10 KX TVA200 or press 1 to 3 KX TVA50 to change the desired mode KX TVA200 1 for System 1 Prompt 2 for System 2 Prompt 3 for System 3 Prompt 4 for System 4 Prompt 5 for System 5 Prompt 6 for System 6 Prompt for System 7 Prompt for System 8 Prompt 2 for System 9 Prompt for System 10 Prompt KX TVA50 1 for System 1 Prompt 2 for System 2 Prompt 3 for System 3 Prompt Subscriber s Manual 3 3 to accept Delete Message Confirmation 1 to change the current setting enable or disable 2 2 toacc
65. ay telephone conversations may be recorded so you should inform the other party that the conversation is being recorded Consult your local telephone company for further information e Recording time when using these features may be limited For more information consult your System Administrator Two way Record TWR and Two way Transfer TWT are only available with Panasonic KX T series PBXs using APT or DPT Integration One touch Two way Transfer One touch TWT is only available with Panasonic KX TDA KX TAW series PBXs using DPT Integration For more information consult your System Administrator or System Manager These features is only available with Panasonic proprietary telephones and portable stations For more information about these features refer to the User Manual of your PBX If all VPS ports are busy when you try to use one of these features you will hear a warning tone dial tone or busy tone depending on the feature you are trying to use Subscriber s Manual 5 14 Remote Call Forwarding You can program the VPS to forward your calls to another extension or to an outside telephone if authorized You can do this even when you are away from the office This feature is not available with certain PBXs and may be disabled by the System Administrator or System Manager for your mailbox When activating Remote Call Forwarding you can select one of the following options Forward All Calls
66. bscriber s Manual First Playback Urgent Messages 1 1 to change the current setting enable or disable 2 2 to accept Announce Message Transferred Information 1 1 to change the current setting enable or disable 2 2 to accept Caller ID Number Announcement 1 1 to change the current setting enable or disable 2 2 to accept Announce Option Menu After Erasing Messages 1 1 to change the current setting enable or disable 2 2 to accept New Message Length Announcement 1 3 to change the current setting enable or disable 2 2 to accept 79 80 Subscribers Manual 6 4 Setting the System Clock The system clock can be set directly from the telephone It is important to set the clock accurately because Message Waiting Notification External Message Delivery redialing and rescheduling of External Message Delivery and Automatic Message Deletion are all scheduled using this setting The System Administrator and Message Manager are also able to set the clock If the start and end dates for daylight saving time are programmed the VPS automatically adjusts the time for daylight saving time Note System Manager cannot set the System clock while the VPS is being programmed via KX TVA Maintenance Console the Message Manager is setting the system clock recording Voice Labels and System Caller Names or customizing the Message Mana
67. care of message related maintenance such as General Delivery Mailbox maintenance and recording and deleting messages System Prompts Company Greetings Custom Service Menus System Caller Names etc Message Recovery Allows a subscriber to change the status of a message from deleted to old preventing the message from being permanently deleted Message Retention Time Determines the number of days before a message is automatically deleted New Message Retention Time Determines when new unplayed messages are deleted Saved Message Retention Time Determines when old played messages are deleted Message Retrieval Order When a subscriber has several messages in his or her mailbox determines whether messages are played back from newest to oldest Last In First Out LIFO or from oldest to newest First In First Out FIFO Message Transfer Allows a subscriber to reroute a message to another mailbox and add his or her comments to the message if necessary Receipt messages and messages originally marked as private cannot be transferred Message Waiting Lamp The lamp on a PT that lights when there are messages in the extension user s mailbox Message Waiting Notification Notifies subscribers and the Message Manager when they have received messages by lighting the Message Waiting Lamp on their PTs by calling a preprogrammed telephone number or by paging a beeper Multilingual Selection Menu Allows callers to select the lang
68. cel turn off the Timed Reminder then go on hook to finish Enter the desired time then For example e To enter 5 00 press 5 t To enter 5 15 press 5 1 5 4 1 for AM 2 for PM This option may not be available if the VPS is programmed to use 24 hour time 1 to set once 2 to set daily 2 to accept Go on hook This feature is only available with Panasonic KX TDA series PBXs using DPT Integration For more information consult your System Administrator or System Manager 5 19 Bookmark While listening to a message in your mailbox see 3 1 Playing Messages you can set a Bookmark A Bookmark lets you easily resume playback from a specific point in a specific message later You can set one Bookmark for each message in your mailbox if you set anew Bookmark the old one is deleted To Set the Bookmark press 2 4 while listening to a message To Start Playback at the Bookmark press 2 5 Note that you cannot set or use Bookmarks for deleted messages Subscriber s Manual 65 66 Subscribers Manual 5 20 Recovering Deleted Messages You can delete messages in your mailbox see 3 1 Playing Messages Once a message has been deleted it is retained until the end of the next day then it will be permanently deleted Deleted messages can be recovered after which they will be treated as old messages To Recover a Deleted Message press 3 whi
69. d telephone number 3 to change the third telephone number 1 to accept Enter the telephone number 2 to accept 1 to change the telephone number 2 to accept 3 to review 4 to add more digits 5 to insert a pause 6 to insert a wait for dial tone to insert a beeper display command 1 to be notified by telephone 2 to be notified by beeper 93 94 Subscribers Manual 7 4 Customizing the Message Manager s Mailbox The Message Manager is able to customize the Message Manager s mailbox by specifying 1 the password 2 the extension numbers of Operator 1 2 and 3 or 3 Telephone numbers 1 and 2 as the call forwarding destinations when Remote Call Forwarding is set to an outside line Note e Ifthe VPS is being programmed via KX TVA Maintenance Console the Message Manager cannot customize his or her mailbox The VPS will announce Sorry this function is not available Message Manager s Password The Message Manager can change the password at any time using the telephone The password contains a maximum of 10 numeric characters It must be entered to execute the message management operation Operator s Extensions When callers require help they can dial 0 to be transferred to an operator A maximum of 3 operators can be programmed for each time mode these operators are not necessarily the same as the operator extensions programmed for the PBX The exten
70. delivered tomorrow e If today is February 16 and you enter 5 4 the message will be delivered on March 5 12 2 to accept 13 to make the message urgent 2 to continue 14 1 to make the message private 2 to continue 15 1 to request a receipt 2 to continue Subscriber s Manual 6 8 Changing the System Manager s Password The System Manager must enter the System Manager password in order to log in before performing any System Manager task In order to ensure system security we recommend selecting a long maximum 16 digits password that can not be easily guessed Note e If the VPS is being programmed via KX TVA Maintenance Console the System Manager cannot change the System Manager password The VPS will announce Sorry this function is not available Log in to the Main Menu See 6 1 Logging in to the System Manager s Mailbox 3 1 to change the mailbox password 2 to accept the current setting Enter the desired password then 2 to accept 87 88 Subscribers Manual Section 7 Message Manager s Guide 7 1 Logging in to the Message Manager s Mailbox The Message Manager must log in before performing any Message Manager task To log in as the Message Manager 3 items of information must be known the extension number of a port connected to the VPS the Message Manager s mailbox number and the Message Manager s mailbox password
71. e message first see 5 20 Recovering Deleted Messages 2 4 during or after message playback 3 4 to call the sender Calling back outside callers Caller ID Callback is only available with Panasonic KX T series PBXs using APT or DPT Integration For more information consult your System Administrator or System Manager Leaving a Message for the Sender 1 Play back the desired message e See 3 1 Playing Messages if necessary e Only new and old messages can be replied to To reply to a deleted message recover the message first see 5 20 Recovering Deleted Messages 2 4 during or after message playback 3 2 to begin recording 4 Speak after the tone e You can pause and resume recording by pressing 2 If you 23 24 Subscribers Manual pause for more than 20 seconds recording will stop automatically to end recording 6 2 to accept 7 1 to set the delivery time of the message 2 to send the message immediately continue from step 12 8 Enter the desired delivery time then For example e To enter 5 00 press 5 e To enter 5 15 press 5 1 5 f 9 for AM 2 for PM This option may not be available if the VPS is programmed to use 24 hour time 10 Enter the day of the month for delivery then For example e If today is February 16 and you enter 1 7 the message will be delivered tomorrow e If today i
72. e recipient has played back the message Finally you can send your message immediately or set a message delivery time Sending a Message 1 Login to your mailbox e See 2 1 Logging in to Your Mailbox if necessary 2 3 Continue from Specifying the Recipients by Number or Specifying the Recipients by Name Dialing by Name Specifying the Recipients by Number 1 Enter one of the following A mailbox number A Personal Group Distribution List number then A Mailbox Group number 2 2 to accept 3 Continue from Recording Your Message Specifying the Recipients by Name Dialing by Name 1 W 2 Using the dialing keys enter the first 3 or 4 letters of the desired recipient s name 3 to select the announced name 2 to hear the next name 3 to repeat the current name 4 Continue from Recording Your Message Recording Your Message 1 to record your message Press 2 to add another recipient continue from Specifying the Recipients by Number or Specifying the Recipients by Name Dialing by Name Press 8 to review the recipients Speak after the tone e You can pause and resume recording by pressing 2 If you pause for more than 20 seconds recording will stop automatically to end recording 2 to accept 1 to set the delivery time of the message 2 to send the message immediately continue from step 10 Enter the desired d
73. e extension you specify when creating the custom service Transfer to Outside The VPS will transfer the caller to the outside telephone number you specify when creating the custom service This feature must be enabled for your mailbox by the System Administrator or System Manager Transfer to Custom Service The VPS will transfer the caller to the Custom Service you specify here Voice Mail Service The VPS will prompt the caller to enter a mailbox number and leave a message Automated Attendant Service The VPS will prompt the caller to dial an extension number in order to speak with someone else Intercom Paging The VPS will page you using the Intercom Paging feature of the PBX Your name will be announced to alert you to the call This feature is available with certain PBXs only Repeat Greeting The caller can play your greeting message back from the beginning in order to listen to your Personal Custom Service options once again Transfer to Operator The VPS will transfer the caller to the operator or to your Covering Extension if you have assigned one see 5 3 Assigning Your Covering Extension You can also select what happens when a caller makes no selection No DTMF Input Operation while listening to your greeting perhaps because the caller is using a rotary pulse telephone The caller can either be transferred to your mailbox or be disconnected 61 62 Subscribers Manual Creating Your Personal C
74. e the message Enter the 4 digit password then e f you did not set a password this step will be skipped The message is played back 2 to reply e To end the call press X then go on hook to finish Record a reply 11 to end recording 2 to accept 1 to make the message urgent 2 to continue 1 to make the message private 2 to continue Go on hook If the recipient enters an incorrect password 3 times the VPS will announce the following information if it has been programmed This information can help the recipient track down the message or message sender you Company name Callback telephone number Your subscriber name The VPS may be able to guide recipients using a different language For more information consult your System Administrator 35 36 Subscribers Manual Section 5 Other Features 5 1 Call Transfer When a call reaches your extension via the Automated Attendant service normally your extension will ring and you can answer the call If you use the Call Transfer feature however the VPS can handle the call in a number of ways The status you set for Call Transfer determines what happens to the call You can set one of the following Call Blocking The call will be handled by the Incomplete Call Handling feature see 5 2 Incomplete Call Handling which allows you to have your calls ring at another extension transferred to your mailbox
75. e this message 4 to reply C to rewind 6 to fast forward to transfer to listen to the entire menu Transferring Messages Messages left in the General Delivery Mailbox should be transferred to their intended recipients on a regular basis The Message Manager can add his or her own voice comments when necessary When a message is transferred the original message is not deleted from the General Delivery Mailbox it must be deleted manually 1 Login to the Main Menu See 7 1 Logging in to the Message Manager s Mailbox 2 to transfer new messages 2 to transfer old messages 3 to transfer deleted messages from General Delivery Mailbox 3 The VPS plays the first next last message to transfer the message 4 Enter the destination mailbox number 5 2 to accept 6 2 to record a comment Press 1 to transfer messages without comment Press 3 to add a mailbox number Press 4 to review the Mailing List 7 to end recording 8 2 to accept Subscribers Manual 91 92 Subscribers Manual 7 3 Setting Up Message Waiting Notification The VPS can notify the Message Manager when unplayed messages are waiting in his or her mailbox by turning on the message waiting lamp and or calling a external device i e telephone or beeper The VPS can also send notification via e mail if the System Administrator has enabled this feature Setting Notification by
76. e with a 6 line display you can also see the number of new messages you have on your display Device Notification Notifying you via a device i e an outside telephone another PBX extension your mobile phone beeper etc You can assign three different devices For each device you have the option of receiving notification for urgent messages only or for all messages You can also choose to receive notification during certain hours only called scheduling useful if you do not want to be disturbed at night for example For more information on scheduling consult your System Administrator If you turn device notification on for more than one device the lowest numbered device 1 2 or 3 will be used first If notification is not possible for example if your outside telephone is busy the next device will be used Message notification by e mail may also be available for your mailbox see 5 9 E mail Integration Message Notification by E mail Turning Message Waiting Lamp Notification On Off 1 Log in to your mailbox See 2 1 Logging in to Your Mailbox if necessary 2 s 3 3 1 to enable disable lamp notification 4 Goon hock Note Displaying the number of new messages is only available with Panasonic KX TDA series PBXs using DPT Integration For more information consult your System Administrator or System Manager Turning Device Notification On Off 1 Login to your mailbox e
77. eature is not available with certain PBXs and may be disabled by the System Administrator or System Manager for your mailbox Assigning Caller ID Numbers and Recording Names 1 9 Log in to your mailbox e See 2 1 Logging in to Your Mailbox if necessary 5 w Enter the Caller ID number caller s telephone number 20 digits max then 2 to accept State the caller s name after the tone C to end recording 2 to accept 1 to add more Caller ID numbers then continue from step 4 2 to end Go on hook Changing Caller ID Numbers and Recorded Names Log in to your mailbox e See 2 1 Logging in to Your Mailbox if necessary 3 5 2 1 to change the Caller ID number then continue from step 4 Assigning Caller ID Numbers and Recording Names 2 to change the caller s name then continue from step 6 Assigning Caller ID Numbers and 53 54 Subscribers Manual 4 Recording Names 3 to accept the current item as is and skip to the next item then repeat this step Go on hook when finished Deleting Caller ID Numbers and Recorded Names 1 Note Log in to your mailbox See 2 1 Logging in to Your Mailbox if necessary 5 to delete all numbers then go on hook to finish 2 to delete one number to delete the announced number 2 to keep the number and announce the next number then repeat this step Go
78. elivery time then For example e To enter 5 00 press 5 e To enter 5 15 press 5 1 5 f for AM 2 for PM This option may not be available if the VPS is programmed to use 24 hour time Subscriber s Manual 8 Enter the day of the month for delivery then For example e If today is February 16 and you enter 1 7 the message will be delivered tomorrow e If today is February 16 and you enter 5 the message will be delivered on March 5 9 2 to accept 10 1 to make the message urgent 2 to continue 11 1 to make the message private 2 to continue 12 1 to request a receipt 2 to continue 13 Go on hook e Auto Receipt is not enabled by default For more information consult your System Administrator or System Manager New urgent messages are played before any other messages However old urgent messages are played with other messages in the original order 31 32 Subscribers Manual 4 3 External Message Delivery You can send messages to outside parties and to PBX extension users who do not have their own VPS mailboxes After you record your message the VPS will dial the appropriate telephone numbers and or extension numbers and once the party on the other end answers the call the VPS can play back your recorded message You can specify message recipients by a Extension number b Outside telephone n
79. en For example e If today is February 16 and you enter 1 7 the message will be delivered tomorrow e If today is February 16 and you enter 5 the message will be delivered on March 5 Recording Your Message 1 1 to request a receipt 2 to continue 2 to accept Record your message after the tone e You can pause and resume recording by pressing 2 If you pause for more than 20 seconds recording will stop automatically 4 1 to end recording 5 2 to accept 6 Go on hook won Note e If you set a password required for listening to the message make sure you notify each recipient what the password is 33 34 Subscribers Manual If your PBX uses PRI lines you may need to enter at the end of outside telephone numbers For more information consult your System Administrator Auto Receipt is not enabled by default For more information consult your System Administrator or System Manager Subscriber s Manual 4 4 Receiving External Delivery Messages When you send an External Delivery Message the VPS will call each of the specified recipients When a recipient answers the call the VPS will guide him or her through the following procedure After a recipient has listened to an External Delivery Message he or she can send you a reply to your message and even set urgent or private message status B e 10 Note 1 to receiv
80. ept Message Envelope Setting 1 for Before 2 for After 3 for Require 4 to accept the current setting then continue from Caller ID Callback 2 4 to accept Caller ID Callback 1 to change the current setting enable or disable 2 2 to accept Remote Call Forward to Outside 1 to change the current setting enable or disable 2 2 toaccept Play System Prompt after Personal Greeting 1 1 to change the current setting enable or disable 2 2 to accept Use Call Waiting on Busy 1 1 to change the current setting enable or disable 2 2 to accept Message Cancel for Live Call Screening 1 1 to change the current setting enable or disable 2 2 to accept Intercom Paging Group 1 1 to change the paging group 2 to accept the current setting then continue from Number of Caller IDs for Personal Caller Name Announcement 2 Enter the group number 1 33 3 2 to accept e If set to 33 Group 33 the Intercom Paging feature is activated for all groups 78 Subscribers Manual Number of Caller IDs for Personal Caller Name Announcement 1 to change the current setting 2 to accept the current setting then continue from Number of New Message Announcement 2 Enter the number of announcements that can be programmed by subscribers 1 30 0 None 3 2 to accept Number of New Message Announcement 1 for Subscriber
81. er System Prompt number 1 10 71 Subscribers Manual 3 for Caller Select 2 4 to accept the current setting then continue from j e To change the current setting continue from step 1 l Auto Forwarding Status 1 1 to change the current setting enable or disable e l fsetto Disable continue from Step 6 m Forwarding Mailbox Number 1 1 to change the current setting e If there s no mailbox number is assigned continue from Step 2 2 Enter the forwarding mailbox number 3 2 to accept n Forwarding Delay Time 1 1 to change the current setting 2 Enter the delay time and 3 2 to accept O Forwarding Mode 1 1 to change the current setting Copy or Move 2 2 to accept then continue from I 6 The Auto Forwarding Status parameter is the last parameter to be entered When this entry is completed the prompt at step 3 will appear Continue assigning or editing other mailboxes by repeating from step 4 72 T X to return to the Main Menu Deleting a Mailbox The System Manager should delete mailboxes that are no longer needed When another person accesses the VPS the action is automatically canceled 1 Login to the Main Menu See 6 1 Logging in to the System Manager s Mailbox 2 4 QW 3 Enter the mailbox number 4 1 to delete the mailbox Resetting a Mailbox Password When a password is forgotten the System Manag
82. er must reset the password before it can be reassigned by the subscriber 1 Login to the Main Menu See 6 1 Logging in to the System Manager s Mailbox 2 4 WB Enter the mailbox number 3 4 1 todelete the password Note password for System Manager cannot be deleted here The System Administrator needs to reset their password using KX TVA Maintenance Console e After the password is reset the conditions will be as follows Subscribers mailboxes gt If the System Administrator has set Default Password For New Mailbox to Enable the password will be set to the default password If set to Disable the mailbox will have no password Subscriber s Manual 73 Subscribers Manual 6 3 Setting Class of Service COS Parameters A Class of Service COS defines the set of VPS services available to the mailboxes assigned to it There are 64 Classes of Service they can be assigned to mailboxes by the System Administrator using KX TVA Maintenance Console or by the System Manager using a telephone COS No 63 and No 64 are assigned by default to the Message Manager and the System Manager respectively Class of Service Follow the steps detailed below to set the following Class of Service parameters e Personal Greeting Length 1 360 s New Message Retention Time 1 30 days 0 Unlimited e Saved Message Retention Time 1 30 days 0 Unlimited e Messa
83. ge Length 1 60 0 Unlimited Mailbox Capacity Maximum Message Time KX TVA200 1 600 0 Unlimited KX TVA50 1 120 min 0 Unlimited Message Retrieval Order Settings are LIFO Last In First Out or FIFO First In First Out Prompt Mode Settings is one of installed languages Delete Message Confirmation Enable Disable e Message Envelope Setting Settings are Before After or Require e Caller ID Callback Enable Disable Remote Call Forward to Outside Enable Disable Play System Prompt after Personal Greeting Enable Disable Use Call Waiting on Busy Enable Disable Message Cancel for Live Call Screening Enable Disable Intercom Paging Group 1 32 Alf Number of Caller IDs for Caller Name Announcement 1 30 0 None Number of New Messages Announcement Settings are Subscriber Service Receiving Message or None Total Number of Message Announcement Settings are Subscriber Service Receiving Message or None Mailbox Capacity Warning 1 60 min 0 None VM Menu Enable Disable Personal Greeting for Caller ID Enable Disable Caller ID Screen Enable Disable Call Transfer to Outside Enable Disable Subscriber Tutorial Enable Disable Notify of Transfer Enable Disable Directory Listing Enable Disable Auto Receipt Enable Disable Autoplay New Message Enable Disable First Playback Urgent Messages Enable Disable
84. ge all prompts one after another a 2 b Enter the prompt number you want to change C 1 to change d 1 to end recording e 2 to accept f The VPS plays the next prompt number g Repeat steps 6b to 6f to record other prompts Subscribers Manual Recording System Caller Names Before recording System Caller Names the associated telephone numbers must first be programmed 1 Login to the Main Menu See 7 1 Logging in to the Message Manager s Mailbox 5 3 to modify system caller names 4 Enter the Caller ID List Number 1 200 e Enter X to continue from step 3 5 C to change the name e has not yet been recorded for this Caller ID number continue from step 6 e Press 2 to accept or 3 to erase the current name then continue from step 4 6 1 to end recording 2 to accept 8 Repeat steps 4 7 to record names for other Caller ID List numbers Guidance is Caller Announcement number 99 100 Subscribers Manual 7 7 Remote Call Forwarding Set The Message Manager can program his or her extension from a remote location to forward various types of calls to the desired extension or an outside telephone There are 6 forwarding settings available FWD All Forwards all incoming calls to a specified extension number FWD Busy Forwards all incoming calls to a specified extension number when the line is b
85. ger s Mailbox The VPS will announce Sorry this function is not available 1 Login to the Main Menu See 6 1 Logging in to the System Manager s Mailbox 4 3 3 1 to change the current setting Enter the current time then For example To enter 5 00 press 5 e To enter 5 15 press 5 1 5 4 5 1 for AM 2 for PM This option may not be available if the VPS is programmed to use 24 hour time 6 2 to accept 1 to change 8 Enter the current month then Gr For example To enter January press 1 Enter the day then 10 Enter the last 2 digits of the year then 11 2 to accept Subscriber s Manual 6 5 Changing the Service Mode Setting When an incoming call is received by a Service Group the way the call is handled is determined by the Service Mode assigned to the Service Group which received the call If the Service Mode is set to Automatic the call will be handled by the Call Service assigned to the current time mode Ifthe Service Mode is set to one of the manual modes day night lunch or break the Call Service assigned to that time mode will always handle the call Ifthe Service Mode is set to PBX Control Mode the VPS will switch time modes when the PBX does and the call will be handled by the Call Service assigned to the current time mode available with APT DPT Integration only
86. ging or Deleting Your Personal Greeting Messages Note e You may be asked to enter your password after logging in to your mailbox If you do not know this password ask your System Administrator Subscriber s Manual Starting the Subscriber Tutorial 1 Login to your mailbox See 2 1 Logging in to Your Mailbox if necessary 2 Confirm that the Subscriber Tutorial has begun e The VPS will announce Welcome to the Panasonic Voice Mail System This is the Subscriber Tutorial service e If the tutorial does not begin it may be disabled for your mailbox For more information consult your System Administrator or System Manager 3 Continue from Setting Your Password for the First Time or Changing or Deleting Your Password as necessary Setting Your Password for the First Time 1 Set your password when prompted by entering the desired password then pressing e Press only if you do not want to set a password e To prevent unauthorized access we strongly recommend selecting a long and random password Please avoid using obvious number combinations for the password e Itis necessary to set a password equal to or longer than the specified number of digits by default For more information consult your System Administrator or System Manager 2 2 to accept 3 Continue from Recording the Owner s Name Your Subscriber Name Changing or Deleting Your Password 1
87. hat it is treated like a regular message This feature is useful when informing subscribers about the current VPS status such as remaining hard disk capacity requesting that unnecessary messages be erased etc 1 Login to the Main Menu See 6 1 Logging in to the System Manager s Mailbox 2 2 3 3 to record a broadcast message 1 to end recording 5 2 to accept Delivering Messages to Specified Mailboxes Use this feature to deliver the same message to one or more subscribers by specifying their mailbox numbers 1 Login to the Main Menu See 6 1 Logging in to the System Manager s Mailbox 2 2 2 3 Enter the mailbox number of the intended recipient Enter by name by pressing 1 first 85 Subscribers Manual Use a Mailbox Group by specifying its number 2 to accept 5 to record a message Press 2 to add mailbox numbers Press 3 to review the mailing list Press X to cancel message transfer 6 to end recording 7 2 to accept 8 1 to specify the delivery time Press 1 2 to send the message immediately then continue from step 14 9 Enter the desired delivery time then 10 for AM 2 for PM This option may not be available if the VPS is programmed to use 24 hour time 11 Enter the day of the month for delivery then For example e If today is February 16 and you enter 1 7 4 the message will be
88. her own mailbox Subscribers can play back their own messages leave messages for other subscribers record a message that is then sent to multiple parties including outside parties record greeting messages etc In order to use the VPS as a subscriber you must first log in to your mailbox This usually involves dialing your mailbox number and entering your password Once you have logged in you can use Subscriber Services Subscriber Services are all the features and functions you can access or perform as a subscriber A caller can generally be thought of as an outside party Callers can leave messages for VPS subscribers or use the VPS to be connected to specific extensions but they do not log in to the VPS before using these features and the number of features they can use is limited Subscribers Manual Prompts One essential characteristic of the VPS is its use of prompts Prompts are recorded voice guidance messages that help you set and use VPS features Prompts also help callers when the VPS is handing their calls Depending on how your VPS is programmed subscribers and callers can select the language they prefer for VPS prompts Prompt example Main Menu of Subscriber Services To receive the message press 1 To deliver a message press 2 For mailbox management press 3 For Automated Attendant status press 4 To set up Message Waiting Notification press 5 For other features pres
89. here are 2 ways to log in to your mailbox remotely a Automatic Log in When logging in to your mailbox remotely from a preprogrammed outside telephone you do not need to enter any special commands or your mailbox number The VPS can recognize the telephone number you are calling from and therefore determine you are the caller see 5 16 Assigning Your Telephone Numbers for Remote Automatic Log in and Toll Saver This feature is not available with certain PBXs and may be disabled by the System Administrator or System Manager for your mailbox b Manual Log in You need to enter the Voice Mail Service Command 6 followed by X and your mailbox number Manual Log in is necessary when logging in to your mailbox when Automatic Log in is not available with your PBX when your mailbox is not programmed for Automatic Log in or when you are calling from a telephone number not programmed for Automatic Log in Remote Automatic Log in z San s mI Call the VPS from the preprogrammed outside telephone number e Ask your System Administrator or System Manager what telephone number you should dial in order to access the VPS remotely Password CF e You can skip this step if your mailbox has no password 1 to play back messages Follow the prompts or select one of the following as necessary to call an extension ED 0 to call the operator 4 C9 when finished Go on hook This feature is
90. his feature Subscriber s Manual A5 Using VM Menu LCD Liquid Crystal Display Soft Buttons S1 through S4 CONF FWD DND PAUSE INTERCOM ANS AUTO DIAL MESSAGE REDIAL TRANSFER FLASH RECALL HOLD SP PHONE LL E ENTER 2 E Navigator E Key LCD Liquid Crystal Display Displays menus or options e Soft Buttons S1 through S4 Used to select the item displayed on the bottom line on the display Navigator Key Right or left key Used to skip between messages Up or down key Used to scroll up or down to view additional menus when available When the Navigator Key is not used to select options it can be used to adjust volume Subscribers Manual VM Menu Examples lt Playing Messages gt Follow the audible prompts 150 ROBIN SCHNEIDER gt MBX 120 AUG24 03 47PM NEW to log in to your mailbox Main Menu gt Receive Msg Deliver Msg Mbx Management A A Status EXIT Receive Msg Message Old Message Deleted Message EXIT 3 messages ROBINE S AUG24 03 47PM MBX 203 AUG24 11 04AM 3275307 AUG24 09 23AM ROBIN SCHNEIDER MBX 120 AUG24 03 47PM NEW ROBIN SCHNEIDER MBX 120 AUG24 03 47PM NEW Select Receive Msg then press ENTER using the soft button To play new massages select New Message then press ENTER to accept Select the desired message to play then
91. in to your mailbox e See 2 1 Logging in to Your Mailbox if necessary 3 4 3 Enter the desired Personal Group Distribution List number 1 4 to change the list name to change record the list name 3 to delete the list name then go on hook to finish State the list name after the tone to end recording 2 to accept Go on hook N oe N D Subscriber s Manual The System Administrator can create Mailbox Groups which are similar to Personal Group Distribution Lists except they can be used by other subscribers For more information consult your System Administrator or System Manager 45 46 Subscribers Manual 5 7 External Message Delivery Lists Your External Message Delivery Lists allow you to send messages to several outside parties and PBX extension users who do not have their own VPS mailboxes at once see 4 3 External Message Delivery You can create and edit 2 External Message Delivery Lists and these lists can only be used by you You can assign up to 8 members to each list and record a name for each member Creating or Adding to an External Message Delivery List 1 Login to your mailbox e See 2 1 Logging in to Your Mailbox if necessary 2 s 2 2 2 for list number 1 2 for list number 2 4 1 5 Enter the outside line access number needed for making outside calls e To store an extension number simply enter the extens
92. ion number then continue from step 7 6 Enter the outside telephone number including area code if needed e To insert a pause or special command in the middle of the telephone number pause momentarily while entering the telephone number The VPS will announce a list of available options for example To insert a pause press 5 Press 4 to continue entering the telephone number 7 2 to accept 8 State the member s name after the tone 9 4 to end recording 10 2 to add the member 11 to add another member then continue from step 5 2 to end 12 Go on hook Del eting Members from an External Message Delivery List 1 Log in to your mailbox See 2 1 Logging in to Your Mailbox if necessary 2 6 2 2 for list number 1 2 for list number 2 2 to delete all members then continue from step 7 2 to delete one member to delete the announced member 2 to keep the member and announce the next member e Repeat this step to delete other members Go on hook Subscribers Manual 47 48 Subscribers Manual 5 8 Message Waiting Notification The Message Waiting Notification feature lets you know you have received new messages in your mailbox by Message Waiting Lamp The message lamp on your telephone if it has one will light when you receive a new message If you have a compatible PBX and Panasonic telephon
93. ion Lists and these lists can only be used by you You can assign 40 group members subscribers to each list and record a name for each group for example Sales Team Department Heads etc 1 Log in to your mailbox See 2 1 Logging in to Your Mailbox if necessary 2 3 4 3 Enter the desired Personal Group Distribution List number 1 4 4 1 to record a name for the group State the list name after the tone 1 to end recording 2 to accept 2 to add Enter the mailbox number of the subscriber you wish to add to the list 10 2 to add the subscriber to the list 11 1 to add more subscribers to the list then continue from step 8 2 to end 12 Go on hook eom Nom ge Deleting Members from Personal Group Distribution Lists You can delete members of your Personal Group Distribution Lists one by one or all at once 1 Login to your mailbox e See 2 1 Logging in to Your Mailbox if necessary 2 3 4 3 Enter the desired Personal Group Distribution List number 1 4 4 3 to delete a group member 5 to delete all members then go on hook to finish 2 to delete one member 6 to delete the announced member 2 to keep the member and announce the next member e Repeat this step to delete other members 7 Goon hook Changing Personal Group Distribution List Names You can change or delete Personal Group Distribution List names 1 Log
94. is 98 998 9998 or 99998 5 Password CF Note e For more information on logging in see 2 1 Logging in to Your Mailbox Subscriber s Manual 89 90 Subscribers Manual 7 2 Managing the General Delivery Mailbox One of the Message Manager s functions is to check the General Delivery Mailbox for messages and transfer them to the appropriate mailbox or mailboxes Mailbox Groups may be used This can be done at any time using the telephone Listening to Messages The Message Manager can monitor the status of the General Delivery Mailbox through his or her mailbox He or she can listen to the messages stored in the General Delivery Mailbox and if necessary transfer them to their intended recipients 1 Login to the Main Menu See 7 1 Logging in to the Message Manager s Mailbox 2 1 to listen to new messages 2 to listen to old messages 3 to listen to deleted messages 3 The VPS plays each message identifying the sender and indicating when the message was recorded 1 to repeat this message C1 1 to replay the previous message C1 2 to play the next message 2 3 to listen to the message envelope e VPS programming determines if the message envelope is played before each message after each message or only when you press 2 3 2 6 to resume Bookmark when Bookmark is set 2 C6 to save as new when the new message is listened 3 to eras
95. ith a lamp Follow the procedure below to assign an LCS button on an extension This is station level programming and should be done at each individual telephone PC programming is also available see A2 12 Button Assignment via PC Programming 6 Enter Personal Programming While on hook press the PROGRAM button Display changes to PT PGM Mode Press the desired Flexible CO or DSS BLF button you want to assign as the LCS button Enter 92 Screen output LCS Press the STORE button Press the PROGRAM button or lift the handset to exit the Personal Programming mode Repeat these steps for each telephone Conditions This button must be assigned and lit for LCS to operate To light this button press the button and enter the LCS password see A2 2 Live Call Screening Password Assignment Subscriber s Manual A2 8 Two way Recording TWR Button Assignment For the Two way Recording feature to work at an extension the extension must have a TWR button This button must either be a DSS BLF or CO button with a lamp Follow the procedure below to assign a TWR button on an extension This is station level programming and should be done at each individual telephone PC programming is also available see A2 12 Button Assignment via PC Programming 1 Enter Personal Programming While on hook press the PROGRAM button Display changes to PT PGM Mode 2 Press the desired Flexible CO or DSS BLF button that y
96. keys 0 9 whenever you log in to your mailbox Your password can contain up to 16 digits You can change your password at any time When choosing a password avoid using obvious number combinations If you forget your password have your System Administrator or System Manager clear your password You may then set a new one Log in to your mailbox e See 2 1 Logging in to Your Mailbox if necessary 2 w Enter the desired password then press e Press only t if you want to delete your password e Itis necessary to seta password equal to or longer than the specified number of digits by default For more information consult your System Administrator or System Manager 2 to accept Go on hook 17 18 Subscribers Manual 2 5 Changing or Deleting Your Subscriber Name You can record your name in the VPS The VPS can then announce your name for callers to let them know that they have reached the correct mailbox If a caller does not know your mailbox number the caller can try to reach you by entering the first few letters of your first or last name Dialing by Name feature After entering the first few letters of your name the VPS will announce the names of VPS subscribers whose names share those same letters and the caller can select your name om gt w Log in to your mailbox e See 2 1 Logging in to Your Mailbox if necessary C1 e Enter 3 3 3 to delete
97. l Programming mode press the PROGRAM button or set the MEMORY switch to SET 7 Repeat these steps for each telephone Conditions This button must be a CO or DSS BLF key to be programmed as a TWT button When all Voice Mail ports are busy and this key is pressed followed by an extension number the user will hear a warning tone Subscriber s Manual A3 11 Voice Mail Transfer Button Assignment This feature allows an extension user to transfer calls directly to a mailbox This is available with both DPT and Inband Integration PC programming is also available for KX TD500 and KX TA824 users see A3 12 Button Assignment via PC Programming 1 Enter PITS Programming a While on hook press the PROGRAM button or set the MEMORY switch to PROGRAM b Enter 99 This step is not needed for KX TA624 and KX TA824 The display changes to PT PGM Mode 2 Press the desired Flexible CO or DSS BLF button that you wish to assign as the VTR button 3 Enter the programming number KX TD 8 KX TA1232 8 KX TA 94 Screen output VTR 4 Dial the Voice Mail extension number Screen output VTR _ _ __ _ The extension number you entered Press the STORE button 6 To exit the Personal Programming mode press the PROGRAM button or set the MEMORY switch to SET 7 Repeat these steps for each telephone e Conditions This button must be a CO or DSS BLF key to be programmed as a VTR button When all Voice Mail p
98. le listening to the message 5 21 Mailbox Capacity Warning When your mailbox is almost full you will receive a Mailbox Capacity Warning shortly after logging in to your mailbox When you hear a Mailbox Capacity Warning you should delete unnecessary messages to make more recording time in your mailbox available The amount of recording time that remains when you hear the Mailbox Capacity Warning depends on how your mailbox is configured This feature may be disabled by the System Administrator or System Manager for your mailbox For more information consult your System Administrator or System Manager Subscriber s Manual 67 68 Subscribers Manual Section 6 System Manager s Guide 6 1 Logging in to the System Manager s Mailbox The System Manager must log in before performing any System Manager task To log in as the System Manager 3 items of information must be known the extension number of a port connected to the VPS the System Manager s mailbox number and the System Manager s mailbox password The System Manager s mailbox number is 99 999 9999 or 99999 depending on the mailbox number length specified in System Programming The System Manager s password can be assigned by the System Administrator using KX TVA Maintenance Console or by the System Manager using his or her extension telephone see 6 8 Changing the System Manager s Password Note e Before the System M
99. ler cannot dial numbers in order to connect himself or herself to an extension or mailbox Callers who do not dial any numbers can be directed to the General Delivery Mailbox Periodically daily is best the Message Manager should transfer messages in the General Delivery Mailbox to the appropriate subscriber mailboxes Hash Sign The key on the telephone keypad Also known as the pound sign Immediate Reply Allows the message recipient to reply to a message without specifying the extension number or the mailbox number of the sender Inband Integration When the VPS and PBX use Inband Integration voices are sent using analogue technology and data is sent using analogue DTMF tones The PBX informs the VPS of the status of extensions by sending DTMF tones and Call Progress tones to the VPS Many features such as Intercom Paging Live Call Screening LCS etc are not available with Inband Integration Incomplete Call Handling Service Calls are considered incomplete when is the called extension does not answer is busy or has set Call Blocking Incomplete Call Handling can handle calls in 7 different ways Each subscriber can specify the options available to callers when their calls are incomplete 1 leave a message in the subscriber s mailbox 2 transfer to the subscriber s Covering Extension 3 Intercom Paging notify the subscriber by paging the subscriber 4 Beeper Access notify the subscriber by paging the subscribers beepe
100. lift the handset to exit the Personal Programming mode 9 Repeat these steps for each telephone Conditions This button must be a flexible CO or DSS BLF button to be programmed as a One touch TWT button When all Voice Mail ports are busy and this key is pressed the user will hear a warning tone 117 118 Subscribers Manual A2 11 Voice Mail Transfer VTR Button Assignment For the Voice Mail Transfer feature to work at an extension the extension must have the VTR button This button must either be a DSS BLF or CO button with a lamp Follow the procedure below to assign a VTR button on an extension This is station level programming and should be done at each individual telephone PC programming is also available see A2 12 Button Assignment via PC Programming 1 Enter Personal Programming While on hook press the PROGRAM button Display changes to PT PGM Mode 2 Press the desired Flexible CO or DSS BLF button that you want to assign as the VTR button 3 Press 94 Screen output VTR 4 Enter a Voice Mail floating extension number Screen output VTR _ _ __ _ The Voice Mail floating extension number you entered 5 Press the STORE button 6 Press the PROGRAM button or lift the handset to exit the Personal Programming mode 7 Repeat these steps for each telephone Conditions This button must be a flexible CO or DSS BLF button to be programmed as a VTR button When all Voice Mail ports are
101. ller ID number information included with a message to call back the message sender without dialing the caller s telephone number Caller ID Call Routing Available with APT DPT Integration only The VPS automatically sends calls from preprogrammed Caller ID numbers to a specified extension mailbox including Mailbox Group or Custom Service Caller Name Announcement System Personal Available with APT DPT Integration only The VPS announces prerecorded Caller ID caller names when 1 subscribers listen to messages received from preprogrammed telephone numbers left in their mailboxes 2 the VPS transfers calls from preprogrammed telephone numbers to subscribers Caller ID Screening 3 the VPS pages subscribers by intercom Intercom Paging Caller names can be recorded and played for all subscribers system or can be recorded by individual subscribers and played for their own calls only personal If the same Caller ID number is programmed for both System and Personal Caller Name Announcements the VPS will use the caller name recorded by the subscriber Company Greeting A maximum of 32 Company Greetings can be recorded to greet callers One or System Greeting or none can be selected for each Day Night Lunch Break and Holiday service based on a port and outside line Subscriber s Manual Company Name This is played by the VPS to the intended receiver of an External Delivery Message when he or she is unable to enter correct
102. ls no answer busy etc to a desired extension or to an outside telephone Remote Call Forward to Outside Remote Call Forward to Outside Available with DPT Integration only Allows subscribers and the Message Manager to program their extensions from a remote location to forward their calls to an outside telephone if authorized Rewind Allows a subscriber to replay the last 4 seconds of a message Rotary Telephone A telephone that is not capable of emitting DTMF touchtone signals Callers using rotary telephones will be automatically forwarded to an operator or the General Delivery Mailbox because they cannot dial numbers as directed by the VPS prompts 161 162 Subscribers Manual Service Group A group of settings which determine how incoming calls are handled by the VPS One of 8 call service groups is assigned to each VPS port or PBX outside line Service Mode Determines if incoming calls are handled by the VPS according to settings made for day mode night mode lunch mode or break mode The current mode can be changed automatically either by the VPS or by the time mode settings of the PBX or can be changed manually by the System Administrator and System Manager Each Service Group is assigned a Service Mode Subscriber A person who has an assigned mailbox Subscriber Tutorial Guides subscribers through the mailbox configuration process the first time they access their mailboxes The subscriber s password owner
103. ly the password if a password is required to listen to the message This helps him or her to realize where the call came from and contact the message sender if necessary Covering Extension Allows subscribers to set another extension as the destination for their calls Callers can be directed to the covering extension either by the Incomplete Call Handling feature or by pressing 0 while listening to a subscriber s personal greeting message or while leaving a message Custom Service Builder Allows the System Administrator to create Custom Services visually using KX TVA Maintenance Console Each Custom Service and its functions can be edited and arranged using a familiar drag and drop interface Custom Service Allows callers to perform specific functions by pressing dial buttons on their telephones while listening to voice guidance Custom Service Menus Custom Services allow callers to connect themselves to an extension mailbox Mailbox Group operator fax machine etc without the assistance of an operator The System Administrator can create a maximum of 100 Custom Services Default Mailbox Template Is used as a template when the System Administrator creates consecutive mailboxes It enables the System Administrator to apply basic settings Mailbox Parameters Message Waiting Notification External Message Delivery Auto Forwarding to multiple mailboxes simultaneously Default Setting A parameter defined for the VPS at the factory
104. m Service 62 Customizing the Message Manager s Mailbox 94 D Delete Message Confirmation 77 Deleted Messages 20 Deleting a Mailbox 72 Deleting Caller ID Numbers and Recorded Names 54 Deleting Members from an External Message Delivery List 47 Deleting Members from Personal Group Distribution Subscriber s Manual Lists 44 Deleting Options from Your Personal Custom Service 62 Deleting Questions 42 Delivering Messages 85 Delivering Messages to All Mailboxes Broadcasting Messages 85 Delivering Messages to Specified Mailboxes 85 Device Notification 48 Directory Listing 79 E E mail Integration Message Notification by E mail 50 External Message Delivery 32 External Message Delivery Lists 46 F First Playback Urgent Messages 79 G Glossary 153 H Hands free Mode 55 Incomplete Call Handling 38 Intercom Paging 36 38 61 Intercom Paging Group 77 Interview Mailbox 41 Introduction to the VPS 7 K KX TA and KX TD Series PBX Feature Programming for APT DPT Integration 125 KX TA824 132 141 KX TD500 131 140 KX TDA and KX TAW Series Feature Programming for DPT Integration 110 L LCS gt Live Call Screening 55 Leaving a Message for the Sender 23 List of Prompts for Voice Mail and AA Service 103 Listening to Messages 90 Live Call Screening LCS 55 Live Call Screening LCS Programming 110 126 Live Call Screening Activation 120 143 Live Call Screening Assignment via PC Programming
105. me Dialing by Name rather than by number For example a caller can dial S M I T Smith rather than Smith s mailbox number which can be hard to remember Password A combination of numbers that protects a subscriber s mailbox from unauthorized access If forgotten the System Administrator or the System Manager can clear it so that the subscriber can select a new password Personal Custom Service Similar to a Custom Service allows callers to perform specific functions by pressing dial buttons on their telephones while listening to the subscriber s Personal Greeting Message A subscriber s Personal Custom Service can allow callers to connect themselves to another extension mailbox outside telephone such as the subscriber s mobile phone etc without the assistance of an operator Each subscriber can create his or her own Personal Custom Service Personal Greetings Subscribers can record 3 greeting messages that greet callers who are directed to their mailboxes The Personal Greeting heard by callers depends on the status of the subscriber or VPS No Answer Greeting Heard by callers when the subscriber does not answer Busy Signal Greeting Heard by callers when the subscriber is busy After Hours Greeting Heard by callers when the VPS is in night mode Personal Greeting for Caller ID Available with APT DPT Integration only A subscriber can record a maximum of 4 Personal Greeting messages that are played for callers whose telephone n
106. mj O Log in m n DH 123 04 104 Li n rH Log in n o 05 105 LH rH 0 Log in O LH LH 456 06 106 rH rH m Log in m r 07 107 v r m Log in r rH m 08 108 22 rH O Log in rH n m 08 108 n 6 mi Log in m 10 110 n r Login 7 mi Fi 11 111 EH rH m Log in m m 12 112 rH r Log in m m Dr 13 113 EH n Log in E m r 14 114 rH m O Login D o 15 115 m O Log in n rH mi 16 116 Iv O m Log in n mi 17 117 Oo DH Log in n r mi 18 118 m r O Log in r m mi 19 119 O r O Log in O m O 20 120 O 0 Log in n rH o 21 121 r LH r Login m m 22 122 m 0 O Log in r E 23 123 H m O Log in m n 24 124 mi r O Log in m O m 3 Go to 2 Extension 1 Main 4 Under LCS Recording Mode select Stop Recording or Keep Recording 5 Click Apply to save the changed data Subscriber s Manual 25 2 Extension 1 Main ESL c aw 4 Page 1 Page 2 Page for SLT LCS Recording FWD Selection BGM C Jack Extension Another Mode Extension 02 102 ri Keep Recording Ie 03 103 O Keep Recording Vv 04 104 Iv ri Keep Recording 2 05 105 oO Keep Recording Vv 06 106 Vv Li Stop Recording 2 07 107 Vv O Stop Recording 2 08 108 Stop Recording I og 109 Vv ri Keep Recording 2 10 110 Li Keep Recording I 11 111 O Keep Recording Vv 12 112 E Keep Recording 2
107. ncluding area code if needed e To insert a pause or special command in the middle of the telephone number pause momentarily while entering the telephone number The VPS will announce a list of available options for example To insert a pause press 5 Press 4 to continue entering the telephone number 4 2 to accept 5 Enter a 4 digit password required for listening to the message Subscriber s Manual Press t if you do not want to set a password 6 Statethe recipient s name after the tone to end recording 8 for immediate delivery then continue from Recording Your Message To set message delivery time continue from Setting Message Delivery Time Specifying Multiple Recipients External Message Delivery List 1 2 2 Enterthe desired list number 1 or 2 3 Enter a 4 digit password required for listening to the message Press t if you do not want to set a password 4 for immediate delivery then continue from Recording Your Message e To set message delivery time continue from Setting Message Delivery Time Setting Message Delivery Time 1 Enter the desired delivery time then For example e To enter 5 00 press 5 e To enter 5 15 press 5 1 5 4 2 1 for AM 2 for PM This option may not be available if the VPS is programmed to use 24 hour time 3 Enter the day of the month for delivery th
108. necessary 4 6 on hook 2 D This feature must be enabled for your mailbox by the System Administrator or System Manager e If your PBX uses PRI lines you may need to enter at the end of outside telephone numbers Consult your System Administrator for more information 59 60 Subscribers Manual 5 16 Assigning Your Telephone Numbers for Remote Automatic Log in and Toll Saver When logging in to your mailbox remotely i e from an outside telephone to listen to your messages the Remote Automatic Log in see 3 4 Remote Access and Toll Saver see Glossary features identify you by recognizing your telephone number In order to use these features you must first store the telephone numbers that you will use to access your mailbox remotely Automatic Log in and Toll Saver are not available with certain PBXs and may be disabled by the System Administrator or System Manager for your mailbox 2 mw D Log in to your mailbox e See 2 1 Logging in to Your Mailbox if necessary 3 7 1 to change telephone number 1 2 to change telephone number 2 e If you have already set a telephone number and wish to change it press 1 after selecting telephone number 1 or 2 Enter your outside telephone number 20 digits max including area code if needed 2 to accept Go on hook In order for Remote Automatic Log in and Toll Sa
109. nsion number Screen output 2Way Rec __ _ __ _ The extension number you entered 5 Press Store 6 To exit the Personal Programming mode press the PROGRAM button or set the MEMORY switch to SET 7 Repeat these steps for each telephone Conditions This button must be a CO or DSS BLF key to be programmed as a TWR button If this key is pressed when all Voice Mail ports are busy the user will hear a reorder tone 137 138 Subscribers Manual A3 10 Two way Transfer Button Assignment For the Two way Transfer feature to work at an extension the extension must have a TWT button on it This key must either be a DSS BLF or CO key with a lamp Follow the procedure below to assign a TWT button on an extension This item should be programmed by each extension user through Personal Programming PC programming is also available for KX TD500 and KX TA824 users see A3 12 Button Assignment via PC Programming 1 Enter PITS Programming a While on hook press the PROGRAM button or set the MEMORY switch to PROGRAM b Enter 99 This step is not needed for KX TA624 and KX TA824 The display changes to PT PGM Mode 2 Press the desired FLEXIBLE CO or DSS BLF button that you want to assign as the TWT button 3 Enter 91 Screen output 2Way Trans 4 Dial the Voice Mail extension number Screen output 2Way Trans __ _ _ _ The extension number you entered 5 Press the STORE button 6 To exit the Persona
110. o your mailbox there are certain mailbox settings you should perform before using any other Subscriber Services These settings identify you as the owner of your mailbox and are described in Section 2 Logging in to and Configuring Your Mailbox 8 Password b Subscriber s Name C No Answer Greeting Your VPS may be programmed to initiate a Subscriber Tutorial the first time you log in to your mailbox If the Subscriber Tutorial is enabled VPS prompts will Subscriber s Manual guide you through the mailbox configuration process 10 Subscribers Manual Section 2 Logging in to and Configuring Your Mailbox 2 1 Logging in to Your Mailbox In order to access Subscriber Services to play messages change mailbox settings etc you must first log in to your mailbox There are 2 ways to log in to your mailbox a Automatic Log in When logging in to your mailbox from your own extension you do not need to enter any special commands or your mailbox number This feature is not available with certain PBXs and may be disabled by the System Administrator or System Manager for your mailbox b Manual Log in You need to enter the Voice Mail Service Command 6 followed by X and your mailbox number Manual Log in is necessary when logging in to your mailbox using someone else s extension when Automatic Log in is not available with your PBX or when Automatic Log in is not enabled for your mailbox
111. on hook when finished The number of callers you can assign for this feature is controlled by the System Administrator or System Manager In order for this feature to function properly your PBX must be able to receive Caller ID information For more information consult your System Administrator or System Manager This feature is only available with Panasonic KX T series PBXs using APT or DPT Integration For more information consult your System Administrator or System Manager 5 12 Live Call Screening LCS If you have a Panasonic telephone that is compatible with this feature you can screen your calls When you receive a call you can listen to the caller as he or she leaves a message in your mailbox then answer the call if you choose This feature is not available with certain PBXs and may be disabled by the System Administrator for your mailbox There are 2 modes for LCS Hands free Mode When a caller is leaving you a message you will hear the caller s voice through your telephone s speaker You can speak to the caller by going off hook Private Mode When a caller is leaving you a message you will hear a notification tone You can hear the caller s voice by lifting your telephone s handset You can speak to the caller by pressing a customized button on your telephone Note e This feature is only available with Panasonic KX T series PBXs using APT or DPT Integration For more information consult y
112. onfirmation tone then a dial tone Screen output The 3 digit password you entered is displayed 4 Hang up or press the SP PHONE button 5 Repeat these steps for each telephone 127 128 Subscribers Manual A3 3 Live Call Screening Password Canceling To cancel the password follow the procedure below It is not necessary to enter PITS Programming to activate this feature PC programming is also available for KX TD500 and KX TA824 users see A3 6 Live Call Screening Assignment via PC Programming 1 Lift the handset or press the SP PHONE button 2 Enter the feature number KX TD 799 KX TA1232 799 KX TA 77 X 3 Enter the password 000 999 KX TA users must then enter 4 You will hear a confirmation tone then a dial tone Screen output Password Cancel 4 Hang up or press the SP PHONE button 5 Repeat these steps for each telephone Subscriber s Manual A3 4 Live Call Screening Recording Mode Assignment This program allows the VPS to continue recording the conversation in the mailbox after the extension intercepts the call during the Live Call Screening PC programming is available for KX TD500 and KX TA824 users see A3 6 Live Call Screening Assignment via PC Programming 2 Enter system programming then enter the programming number KX TD500 Programmable through PC Programming only KX TD 610 KX TA1232 610 KX TA 620 Press the NEXT button SP PHONE Screen output
113. onitoring or allowing the message to be recorded without interruption Logical Extension All Calls Transfer to Mailbox An extension that always receives calls directly into its mailbox This feature is used by subscribers who are often unavailable or who do not have a telephone Mailbox Capacity recording time The total length of time for all messages that can be recorded in a subscriber s mailbox The System Administrator or System Manager can set each subscriber s maximum mailbox capacity Each subscriber s mailbox capacity is determined by COS Mailbox Capacity Warning Allows the VPS to alert subscribers when recording time for their mailboxes are running low The warning announcement will be heard at the beginning of Subscriber s Service Mailbox Group A preprogrammed list of subscriber mailboxes that can be used by any subscriber to deliver a message to several recipients in one operation Up to 20 Mailbox Groups can be created Mailbox Number Normally the same number as the corresponding subscriber s extension number Message Envelope Setting Specifies when message envelopes message date and time name of the person who recorded or transferred the message telephone number of the caller are announced Envelopes can be played back before or after messages automatically or only when the subscriber presses 2 3 during or after message playback Subscriber s Manual Message Manager Mailbox 998 The person who takes
114. orts are busy and this key is pressed followed by an extension number the user will hear either a dial tone or a busy tone depending on the Call Waiting on VM Group setting on the PBX 139 140 Subscribers Manual A3 12 Button Assignment via PC Programming KX TD500 and KX TA824 users can assign buttons via PC programming Follow the procedure below to assign each button KX TD500 1 Go to 4 2 Extension Line screen refer to the screen image in A3 6 Live Call Screening Assignment via PC Programming 2 Select the Card No and Port No which you are going to program 3 Click CO Key in the upper right corner Flexible CO Key screen for all CO Keys displays Flexible CO Key EXTI007 CO 19 CO 20 21 CO 22 CO 23 CO 24 Stored Hot Stored Hot Stored Hot Stored Not Stored Hot Stored CO 13 2 CO 14 CO 15 CO 16 CO 17 CO 18 I Hot Stored Hot Stored Hot Stored Hot Stored Hot Stored Hot Stored CO 07 CO 08 CO 09 CO 10 co CO 12 ae ee ae z a Hot Stored Hot Stored Hot Stored Hot Stored Not Stored Hot Stored CO 01 CO 02 co 04 CO 05 CO 06 Ep SE ij Not Stored Hot Stored Stored Not Stored Stored 4 Click the Key Number to which a button will be assigned Flexible CO Key screen displays Subscriber s Manual Flexible Key 19 Koy Typo Le
115. ou want to assign as the TWR button 3 Press 90 Screen output 2WAY REC 4 Enter a Voice Mail floating extension number Screen output 2WAY REC _ __ The Voice Mail floating extension number you entered 5 Press the STORE button 6 Press the PROGRAM button or lift the handset to exit the Personal Programming mode 7 Repeat these steps for each telephone Conditions This button must be a flexible CO or DSS BLF button to be programmed as a TWR button When all Voice Mail ports are busy and this key is pressed the user will hear a warning tone 115 116 Subscribers Manual A2 9 Two way Transfer TWT Button Assignment For the Two way Transfer feature to work at an extension the extension must have a TWT button on it This button must either be a DSS BLF or CO button with a lamp Follow the procedure below to assign a TWT button on an extension This is station level programming and should be done at each individual telephone PC programming is also available see A2 12 Button Assignment via PC Programming 1 Enter Personal Programming While on hook press the PROGRAM button Display changes to PT PGM Mode 2 Press the desired Flexible CO or DSS BLF button that you want to assign as the TWT button 3 Press 91 Screen output 2WAY Xfr 4 Enter a Voice Mail floating extension number Screen output 2WAY Xfr _ __ _ The Voice Mail floating extension number you entered 5 Press the ST
116. our System Administrator or System Manager This feature is only available with Panasonic proprietary telephones and portable stations To use Hands free Mode your telephone must have a speaker e For more information about this feature refer to the User Manual of your PBX Subscribers Manual 55 56 Subscribers Manual 5 13 Recording Your Conversations If you have a Panasonic telephone that is compatible with these features you can record your telephone conversations This feature is not available with certain PBXs There are 3 features that allow you to record your conversations Two way Record TWR By pressing the button on your telephone that is assigned as the TWR button you can record the current conversation into your own mailbox Two way Transfer TWT By pressing the button on your telephone that is assigned as the TWT button and then entering a subscriber s extension number you can record the current conversation into that subscriber s mailbox One touch Two way Transfer One touch TWT By pressing a button on your telephone previously assigned as a One touch TWT button you can record the current conversation into a specific subscriber s mailbox Because you assign the extension number when you create the button on your telephone you do not need to enter the extension number when using this feature Note e states have imposed regulations on the manner in which two w
117. p 12 10 Select the desired setting entry 11 to set Voice Mail Service then continue from step 12 2 to set Automated Attendant Service then continue from step 12 3 to set Custom Service 4 to set Interview Service Enter the Custom Service number 1 100 or the Interview Mailbox number 12 2 to accept Changing Service Group Assignment 1 N Log in to the Main Menu See 6 1 Logging in to the System Manager s Mailbox 4 5 to change Service Group Assignment for Port setting 2 for Trunk setting Enter the Port Trunk number to change the service group then continue from step 7 2 to accept Enter the Service Group Number 1 8 1 8 or 9 to disable for Trunk setting only 8 2 to accept Subscriber s Manual 6 7 Delivering Messages The System Manager can deliver a message to multiple subscribers with one operation Messages can be sent to all subscribers Broadcasting Message feature or to specified subscribers only When delivering a message to specified subscribers the System Manager can receive verification when the recipients listen to the message Delivering Messages to All Mailboxes Broadcasting Messages The Broadcasting Messages feature allows the System Manager to deliver the same message to all subscribers mailbox at the same time The message has top priority to other regular message to be heard other than t
118. pending on the feature you set in step 4 to change 2 to accept Continue from step 4 to select additional options or go on hook if finished Go on hook When Call Blocking is enabled blocked calls are treated by Incomplete Call Handling for no answer calls Intercom Paging is only available with Panasonic KX T series PBXs using Subscribers Manual APT or DPT Integration For more information consult your System Administrator or System Manager 39 40 Subscribers Manual 5 3 Assigning Your Covering Extension A Covering Extension is an extension that receives your calls instead of you Your calls can be transferred to your Covering Extension in 2 ways a By the Incomplete Call Handling Feature When the Incomplete Call Handling feature handles the call i e if you do not answer if you are on another call or if you have set Call Blocking it will transferred to your Covering Extension if you have set Incomplete Call Handling to Transfer to Covering Extension see 5 2 Incomplete Call Handling By Pressing 0 If the caller presses 0 during your greeting message or while recording a message for you the call will be transferred to your Covering Extension b Note e You can change the dialing key that transfers your callers to your Covering Extension If you assign the Transfer to Operator option in your Personal Custom Service to a dialing key other than 0 callers who
119. press ENTER to accept Press EXIT to go back to the previous menu or ALL to play all messages The message will start playing Press EXIT to go back to the previous menu CLBK to call the message sender or ERASE to erase the message Press SHIFT to toggle the three menus The items displayed on the bottom line will change Subscriber s Manual lt Setting Automated Attendant Status gt Follow the audible prompts to log in to your mailbox Select Status Main Menu then press ENTER using Receive Msg Deliver Msg the soft button Management Status Select Call Transfer A A Status Status then press gt Call Transfer Status ENTER to accept Covering Extn Msg Reception Mode Incomplete Handling EXIT ENTER Select SEL to accept Select SEL to accept 151 Subscribers Manual Select SEL to accept Select SEL to accept Select SEL to accept A A Service Status will be set To set other features press ENTER then follow the steps A A Status gt Call Transfer Status Covering Extn Msg Reception Mode Incomplete Handling EXIT 152 Subscriber s Manual Glossary Alternate Extension Group The extensions assigned to an Alternate Extension Group receive transferred calls via the sequence specified as the group s Alternate Extension Transfer Sequence APT Integration Digital integration between the VPS
120. process the first time you log in to your mailbox see 2 2 Subscriber Tutorial Easy Mailbox Configuration 11 12 Subscribers Manual 2 2 Subscriber Tutorial Easy Mailbox Configuration Your VPS may be programmed to present a Subscriber Tutorial to you the first time you log in to your mailbox If the Subscriber Tutorial is enabled VPS prompts will guide you through the mailbox configuration process Simply by following the prompts you can configure the following items You can configure these items later manually if necessary as explained later in this section This feature may be disabled by the System Administrator or System Manager for your mailbox Password If your mailbox has a password you must enter it using the dial keys 0 9 whenever you log in to your mailbox Your password can contain up to 16 digits Subscriber s Name This is a recording of your name Other subscribers will hear your name when they listen to messages you left for them It may also be heard by callers when they use the Dialing by Name feature No Answer Greeting Callers are directed to your mailbox when you do not answer their call will hear your No Answer greeting message A common example might be This is name can t take your call right now After the greeting is played a tone will sound and the caller can leave a message Other greeting messages can be recorded manually later For details see 2 3 Chan
121. r 5 transfer to Custom Service 6 transfer to operator 7 return the caller to the top menu allowing the caller to call another extension Intercept Routing No Answer A PBX feature that transfers an unanswered call to another extension or to the VPS Intercom Paging Available with APT DPT Integration only If a subscriber has set Intercom Paging the VPS will page the subscriber and announce that he or she is receiving a call The VPS can announce prerecorded caller names using the Caller Name Announcement feature or prompt the caller to record his or her name and announce the recorded name Pages can be heard through PT speakers or through external speakers connected to the PBX 157 158 Subscribers Manual Interview Service Allows the VPS to interview a caller by playing a series of prerecorded questions and recording the caller s responses Subscribers are able to record questions directly into their interview mailboxes After a caller records his or her answers the Message Waiting Lamp turns on at the subscriber s telephone This feature is very useful for claims departments order desks job applications etc Keypad The dial keys 0 9 X on a telephone LCD Liquid crystal display Live Call Screening LCS Available with APT DPT Integration only Allows the subscriber to use his or her PT to monitor incoming calls as messages are being recorded The subscriber has the option of answering calls while m
122. r KX TA624 and KX TA824 The display changes to PT PGM Mode Press the Flexible CO DSS button that you wish to assign as a Live Call Screening Cancel button Enter 93 Screen output LCS Cancel Press the STORE button The STORE indicator lights The display shows the initial programming mode To exit the Personal Programming mode press the PROGRAM button or set the MEMORY switch to SET Repeat these steps for each telephone The Live Call Screening Cancel Button Assignment is optional Live Call Screening can also be cancelled by pressing the FLASH button Subscriber s Manual A3 9 Two way Recording Button Assignment For the Two way Recording feature to work at an extension the extension must have a TWR button on it This key must either be a DSS BLF or CO key with a lamp Follow the procedure below to assign a TWR button on an extension This item should be programmed by each extension user through Personal Programming PC programming is also available for KX TD500 and KX TA824 users see A3 12 Button Assignment via PC Programming 1 Enter PITS Programming a While on hook press the PROGRAM button or set the MEMORY switch to PROGRAM b Enter 99 This step is not needed for KX TA624 and KX TA824 The display changes to PT PGM Mode 2 Press the Flexible button CO or DSS BLF that you want to assign as the TWR button 3 Enter 90 Screen output 2Way Rec 4 Dial the Voice Mail exte
123. r after message playback 3 Enter one of the following A mailbox number A Personal Group Distribution List number then A Mailbox Group number 4 2 to accept 5 1 to transfer the message without recording your comments continue from step 8 2 to record your comments 6 Record your comments after the tone 7 C to end recording 8 2 to accept 9 Go on hook Specifying the Recipients by Name Dialing by Name 1 Play back the desired message See 3 1 Playing Messages if necessary 25 26 Subscribers Manual T 8 9 1 e Only new and old messages can be transferred To transfer a deleted message recover the message first see 5 20 Recovering Deleted Messages during or after message playback C Q0 Using the dialing keys enter the first 3 or 4 letters of the desired recipient s name to select the announced name 2 to hear the next name 3 to repeat the current name Enter one of the following to transfer the message without recording your comments continue from step 10 2 to record your comments Record your comments after the tone to end recording 2 to accept 0 Go on hook Note e acknowledgement will be given to indicate the message has been transferred Subscriber s Manual 3 4 Remote Access You can call the VPS while outside and log in to your mailbox in order to listen to your messages T
124. r each time mode Day Night Lunch and Break of each call service The default company greeting is the System Greeting Thedesired Incoming Call Service for each time mode of each call service The default service is Automated Attendant service The assignment of the Service Group for each Port Trunk Note e If the VPS is being programmed via KX TVA Maintenance Console the System Manager cannot change the Company Greeting and Incoming Call Service Setting The VPS will announce Sorry this function is not available Changing Service Group Setting 1 Log in to the Main Menu See 6 1 Logging in to the System Manager s Mailbox 4 5 2 to change Service Group setting Enter the Service Group Number 1 8 Select the desired Time Service period entry 1 for Day Time service 2 for Night Time service 3 for Lunch Time service 4 for Break Time service 1 to change the Company Greeting 2 to change the Incoming Call Service 1 to change the setting then continue from step 8 for the Company Greeting setting or step 10 for the Incoming Call Service setting 2 to accept Select the desired setting entry 1 to select a Company Greeting number 2 to select the System Greeting then continue from step 12 3 to disable then continue from step 12 83 84 Subscribers Manual 9 Enter a Company Greeting number 1 32 then continue from ste
125. r information for callers who call after business hours when your staff have already gone home for the day Recording Questions 1 Log in to your mailbox See 2 1 Logging in to Your Mailbox if necessary Ce 1 to change record or re record this question then continue from step 4 2 to skip to the next question then repeat this step 3 to skip to the previous question then repeat this step 4 to select a specific question e Enter the question number and 4 then repeat this step Record the question 1 to end recording 2 to accept Continue from step 3 or go on hook if finished wm Changing Answer Lengths 1 Login to your mailbox e See 2 1 Logging in to Your Mailbox if necessary 2 s 1 2 3 4 to change the answer length then continue from step 4 2 to skip to the next question then repeat this step 3 to skip to the previous question then repeat this step 4 to select a specific question 41 Subscribers Manual eet Enter the question number and then repeat this step 4 Enter the answer length 1 60 in seconds 5 Continue from step 3 or go on hook if finished Deleting Questions 1 Login to your mailbox See 2 1 Logging in to Your Mailbox if necessary 2 8 1 3 3 to delete the current question 2 to skip to the next question then repeat this step 3 to skip to the previous que
126. rding Button Assignment 137 Two way Recording into Mailbox 145 Two way Transfer TWT 56 Two way Transfer TWT Button Assignment 116 Two way Transfer TWT into Mailbox 122 Two way Transfer Button Assignment 138 Two way Transfer into Mailbox 146 U Urgent Status 23 30 Use Call Waiting on Busy 77 Using the VPS 7 Using VM Menu 149 V VM Menu 8 78 VM Menu Examples 150 VM Menu only Command 19 VM Prompts 105 Voice Mail Transfer VTR Button Assignment 118 Voice Mail Transfer VTR Programming 124 Voice Mail Transfer Button Assignment 139 169 Subscriber s Manual Ee 170 Subscriber s Manual eee 171 Panasonic Consumer Electronics Company Division of Panasonic Corporation of North America One Panasonic Way Secaucus NJ 07094 Panasonic Puerto Rico Inc Ave 65 de Infanteria Km 9 5 San Gabriel Industrial Park Carolina Puerto Rico 00985 http www panasonic com csd Copyright This material is copyrighted by Panasonic Communications Co Ltd and may be reproduced for internal use only All other reproduction in whole or in part is prohibited without the written consent of Panasonic Communications Co Ltd 2005 Panasonic Communications Co Ltd All Rights Reserved PSQX3210ZA KK0405MAO
127. rence Slot Port Extension Extension Name Call Waiting LCS Recording LCS Answer Display Number 20characters Tone Type Mode Mode Language 01 01 101 Operator CW Tone 1 Keep Record Private v Language 01 02 102 CWTone1 StopRecord Hands free Language1 01 03 103 CW Tone 1 Stop Record Hands free Languaget 01 04 104 CW Tone 1 Stop Record Hands free Language1 01 05 105 CW Tone 1 Stop Record Hands free Language 01 06 106 CW Tone 1 Stop Record Hands free Language1 01 07 107 OW Tone1 StopRecord Hands free Language 01 08 108 CW Tone 1 Stop Record Hands free Language 01 XDPO1 201 CW Tone 1 Stop Record Hands free Languaget 01 XDPO2 202 CW Tone 1 Stop Record Hands free Languaget 01 XDPOS 203 ON Tone 1 Stop Record Hands free 4 Languaget v linteractive Mode TDA200 Click Apply to save the changed data Version004 001 Assign LCS Answer Mode to Hands free or Private Assign LCS Recording Mode to Keep Record or Stop Record 00 000 Select Option 4 window of the extension for which you want to program 113 114 Subscribers Manual A2 7 Live Call Screening Button Assignment For the Live Call Screening feature to work at an extension the extension must have an LCS button lit at the time of the message reception This button must either be a DSS BLF or CO button w
128. riber s Spoken Name o 1 1 to change the current setting 2 Record the subscriber s name 3 2 to accept b Extension Number 1 1 to change the current setting 2 Enter the subscriber s extension number 3 2 to accept C Initial 3 or 4 Letters of the Subscriber s Last Name 1 1 to change the current setting 2 Enter the first 3 or 4 letters of subscriber s last name 3 2 to accept d Initial 3 or 4 Letters of the Subscriber s First 1 1 to change the current setting 2 Enter the first 3 or 4 letters of subscriber s first 3 2 to accept Class of Service Number Subscribers Manual 1 1 to change the current setting 2 Enter the Class of Service Number 1 62 3 2 to accept f Interview Mailbox Number 1 to change the current setting 2 Enter the Interview Mailbox Number 3 2 to accept 9 All Calls Transfer Mailbox 1 1 to change the current setting enable or disable h Message Waiting Lamp Notification for Unreceived Message 1 1 to change the current setting enable or disable 2 2 to accept i Device Notification for Unreceived Message 1 1 to change the current setting enable or disable 2 2 to accept External Message Delivery 1 1 to change the current setting enable or disable e If setto Disable continue from I k Prompt Mode 1 for Primary 2 for System e Ent
129. rsion of the connected PBX PBX Control Mode may not function properly For more information consult your dealer In the Automatic Mode services have the following order of priority Automatic Log in Toll Saver gt Holiday Service gt Caller ID Call 81 82 Subscribers Manual Routing gt DID Call Routing gt Trunk Service gt Port Service Automatic Log in Toll Saver has the highest priority In the Manual Modes Day Night Lunch or Break services have the following order of priority Automatic Log in Toll Saver gt Caller ID Call Routing gt DID Call Routing gt Trunk Service gt Port Service Holiday Service are disregarded Follow the steps below to assign a Service Mode to each Service Group 1 8 6 Log in to the Main Menu See 6 1 Logging in to the System Manager s Mailbox 4 4 Enter the Service Group number 1 8 1 to change Select the desired Service Mode 1 for Automatic Mode 2 for Manual Day Mode 3 for Manual Night Mode 4 for Manual Lunch Mode 5 for Manual Break Mode 6 for PBX Control Mode 2 to accept Subscriber s Manual 6 6 Changing the Company Greeting and Incoming Call Service Setting When the VPS answers calls it greets the callers with a Company Greeting and then activates an Incoming Call Service The System Manager or System Administrator can choose The appropriate company greeting fo
130. s 6 To end this call press X VM Menu Certain PBXs telephone systems and telephones are compatible with VM Menu this feature displays VPS prompts on the display of your telephone prompting you visually instead of audibly To select a VPS operation displayed on the display press the soft button next to the desired prompt Use the Navigator Key to scroll up or down to view additional prompts when available When the Navigator Key is not used to scroll up or down through options it can be used to adjust volume Operations shown in this manual are for when operating the VPS by following audible prompts Operations necessary to operate the VPS using VM Menu will vary slightly from these instructions VM Menu example Main Menu of Subscriber Services This feature is not available with certain PBXs and may be disabled by the System Administrator or System Manager for your mailbox Main Menu 3Receive Msg Deliver Msg Mbx Management A A Status EXIT e 1 too many subscribers are using VM Menu at the same time VM Menu messages will not be displayed and prompts will be heard instead e This feature is only available with Panasonic KX TDA series PBXs using DPT Integration For more information consult your System Administrator or System Manager e For more information on VM Menu see Appendix A5 Using VM Menu Logging in to Your Mailbox for the First Time The first time you log in t
131. s February 16 and you enter 5 the message will be delivered on March 5 11 2 to accept 12 to make the message urgent 2 to continue 13 1 to make the message private 2 to continue 14 1 to request a receipt 2 to continue 15 Go on hook Note e Auto Receipt is not enabled by default For more information consult your System Administrator or System Manager New urgent messages are played before any other messages However old urgent messages are played with other messages in the original order Subscriber s Manual 3 3 Transferring Messages You can transfer forward messages in your mailbox to other subscribers However please note that you cannot transfer receipt messages or messages that were specified by the sender as private When transferring a message you can a Specify the recipient by entering another subscriber s mailbox number b Specify several recipients by entering a Personal Group Distribution List number see 5 6 Personal Group Distribution Lists or a Mailbox Group number C Record your own comments and send them along with the transferred message Specifying the Recipients by Number 1 Play back the desired message See 3 1 Playing Messages if necessary e Only new and old messages can be transferred To transfer a deleted message recover the message first see 5 20 Recovering Deleted Messages 2 during o
132. s and callers use VPS features Over 1000 prompts are prerecorded in the VPS The System Administrator and Message Manager can rerecord prompts as necessary The System Administrator and the Message Manager can turn system prompts on and off as needed Each system prompt has a unique number System Report The System Administrator or the System Manager can generate various System Reports to monitor the status of the VPS System Security By default the System Manager and Message Manager cannot access the VPS from their telephones until the System Administrator sets their passwords and allows them to access the VPS via their telephones The System Manager and Message Manager must always enter their passwords in order to access the VPS The System Administrator can also choose to set a default password for subscriber s mailboxes If this setting is enabled a default password is automatically assigned when mailboxes are created Temporary Personal Greeting A special greeting that if recorded by a subscriber is heard by callers instead of the subscribers other Personal Greetings Often used to inform callers of a temporary absence A common example might be This is name I m out of the office this week Time Synchronization Available with DPT Integration only When the date and time is set for the PBX or when DPT Integration is established date and time data is sent from the PBX to the VPS Timed Reminder Setting Available with DPT
133. s code 6 X and then the mailbox number For example a subscriber who has extension 1015 and mailbox 1015 would press code 6 X 1015 If the subscriber has a password enabled the password must be entered With Toll Saver enabled the subscriber can call the VPS from anywhere in the world and find out if there are any new messages in his or her mailbox without incurring telephone charges Note however that Toll Saver features are available only with certain integration types For more information refer to 4 1 3 APT DPT Integration Features If the subscriber forgets his or her password the System Administrator or the System Manager can clear the password so that the subscriber can establish a new password Explain the purpose of the General Delivery Mailbox The Message Manager will periodically check it and forward the contents to the appropriate subscriber Explain the purpose of Mailbox Groups They can be created by the System Administrator to facilitate the distribution of messages to several subscribers In particular senior staff members ought to know how to take advantage of Mailbox Groups 20 lists can be created with up to 62 mailboxes KX TVA50 or up to 100 mailboxes KX TVA200 in each list Finally if Custom Service menus are used subscribers should be encouraged to listen to these menus often and make suggestions for improvement Custom Service is a very powerful feature of the Panasonic VPS Make the most out of t
134. s for Remote Automatic Log in and Toll Saver 60 Auto Receipt 23 30 79 Automatic Log in 10 27 89 Autoplay New Message 79 Beeper Pager Access 36 38 Before You Begin 7 Bookmark 65 Busy Signal Greeting 15 Button Assignment via PC Programming 119 140 C Call Blocking 36 Call Screening 36 Call Transfer 36 Call Transfer to Outside 78 Caller ID Callback 77 Caller ID Greeting Personal Greeting for Caller ID 51 Caller ID Number Announcement 79 Caller ID Screen 78 Calling Back the Message Sender 23 Canceling Telephone Numbers for Call Transfer to Outside Line 59 Changing a Personalized Greeting 51 Changing Answer Lengths 41 Changing Caller ID Numbers and Recorded Names 53 Changing Device Numbers 49 Changing or Deleting Your Password 13 Changing or Deleting Your Personal Greeting Messages 15 Changing or Deleting Your Subscriber Name 18 Changing Personal Group Distribution List Names 45 Changing Service Group Assignment 84 Changing Service Group Setting 83 Changing the Company Greeting and Incoming Call Service Setting 83 Changing the Service Mode Setting 81 Changing the System Manager s Password 87 Class of Service 74 Commands for Changing the Current VPS Service 19 Common Service Commands and Navigation Commands 19 Confirming Your Settings 14 Covering Extension 40 Creating and Editing a Mailbox 70 Creating or Adding to an External Message Delivery List 46 Creating Your Personal Custo
135. s name and No Answer Greeting can be configured using the Subscriber Tutorial System Administration Includes system programming diagnosis system prompt administration etc They are performed by the System Administrator using a PC running the KX TVA Maintenance Console software System Administration can be performed locally on site by connecting to the VPS via USB or LAN or remotely off site by connecting to the VPS via the optional modem card System Administrator Is the person responsible for programming the most essential VPS settings Unlike the Message Manager and the System Manager who use a telephone to perform their duties the System Administrator uses a PC running the KX TVA Maintenance Console software to program the VPS The System Administrator s handbook is the Programming Manual Only one programming session is possible at a time System External Message Delivery Duration Time Specifies the maximum telephone connection time allowed for External Message Delivery Prevents excessive telephone charges System Manager Mailbox 999 The person who can perform a subset of the items that can be programmed by the System Administrator The System Manager using a telephone connected to the VPS can create delete mailboxes clear subscriber passwords when they are forgotten set Class of Service parameters set the System Clock etc Subscriber s Manual System Prompt Recorded voice guidance messages that help subscriber
136. s of Personal Greetings the appropriate greeting will be played for callers If you delete or do not record a greeting message a prerecorded greeting message will be used a No Answer Greeting Heard by callers when you do not answer their calls A common example might be This is name can t take your call right now b Busy Signal Greeting Heard by callers when you are on another call A common example might be This is name I m on another call right now c After Hours Greeting Heard by callers when the VPS is in night mode A common example might be This is name I ve gone home for the day d Temporary Greeting A special greeting that if recorded is heard by callers instead of the other greetings A common example might be This is name I m out of the office this week Follow the steps below to record or delete your Personal Greeting Messages Log in to your mailbox See 2 1 Logging in to Your Mailbox if necessary Select the desired greeting 1 No Answer Greeting 2 Busy Signal Greeting 3 After Hours Greeting 4 Caller ID Greeting may not be available see 5 10 Personal Greeting for Caller ID 5 Temporary Greeting Follow the prompts as necessary 1 to change the greeting 3 to delete the selected greeting e The greeting will be deleted go on hook to finish Record your greeting message after the tone e We recommend stating
137. sary 2 3 1 w Enter the personalized greeting number 1 4 2 to accept 1 to add a Caller ID number then continue from step 5 Assigning Caller ID Numbers for the First Time 2 to delete a Caller ID number 3 to review all assigned Caller ID numbers then go on hook when finished CD to delete all numbers then go on hook to finish 2 to delete one number 1 to delete the announced number 2 to keep the number and announce the next number then repeat this step Go on hook when finished In order for this feature to function properly your PBX must be able to receive Caller ID information For more information consult your System Administrator or System Manager This feature is only available with Panasonic KX T series PBXs using APT or DPT Integration For more information consult your System Administrator or System Manager Subscriber s Manual 5 11 Personal Caller Name Announcement By storing caller telephone numbers and recording caller names you can have the VPS announce the caller name to you when a You play back a message from one of the assigned callers b The VPS transfers a call to you from one of the assigned callers C The VPS pages you to inform you that you have a call from one of the assigned callers This feature utilizes Caller ID telephone numbers assigned for this feature are referred to as Caller ID numbers This f
138. side calls Enter the outside party s telephone number including area code if needed 24 digits max 2 to accept Go on hook This feature is only available with Panasonic KX T series PBXs using DPT Integration For more information consult your System Administrator or System Manager The number of digits that can be stored for outside telephone numbers depends on the PBX being used For more information consult your System Administrator or System Manager Subscriber s Manual 5 15 Assigning and Assigning Telephone Numbers for Canceling Telephone Call Transfer to Outside Line Numbers for Call Transfer to Outside 1 Login to your mailbox Line e See 2 1 Logging in to Your Mailbox if necessary When you assign a telephone number for Call Transfer to Outside Line your calls 2 4 C will be transferred to the assigned e If you have already stored a telephone number when telephone number and wish to change it press 1 before a You have set Call Screening see 5 1 continuing Call Transfer b You have set Disable Call Transfer see 5 1 Call Transfer 3 Enter the outside line access number needed for making outside calls 4 Enter the outside party s telephone number 32 digits max including area code if needed 5 2 to accept 6 Go on hook Canceling Telephone Numbers for Call Transfer to Outside Line 1 Login to your mailbox e See 2 1 Logging in to Your Mailbox if
139. sion assigned as Operator 1 for the day mode is designated as the Message Manager Telephone Numbers 1 and 2 for Remote Call Forward to Outside After programming changing the telephone numbers used for Remote Call Forward to Outside the Message Manager must reset the remote call forwarding setting see 7 7 Remote Call Forwarding Set even if it was already enabled Telephone numbers set here will not be effective until remote call forwarding is reset If you do not reset remote call forwarding calls will be forwarded to the old telephone numbers 1 Login to the Main Menu See 7 1 Logging in to the Message Manager s Mailbox 2 3 C to change the password 2 to accept Enter the password then 5 2 to accept 1 to change or assign the operator s extension 2 to accept 3 to delete then continue from step 9 e Operator 1 s extension number cannot be deleted 7 Enter the extension number 2 to accept 9 Repeat steps 6 8 to assign or to delete the extension number for the Day Night Lunch and Break Modes for each operator 10 1 to change or assign the telephone number 1 setting 2 to accept the current setting then continue from step 13 11 Enter the telephone number using 0 9 X e Please make sure you begin the telephone number with an Outside Line Access number to seize an Outside Line e When connected to the KX TD500 or the KX TDA series
140. ssword Control This feature allows operators and the Manager of the PBX to cancel the password for LCS at any extension If a user forgets the preprogrammed password Operator s and the Manager of the PBX can cancel the LCS password 1 Enter PITS Programming a While on hook press the PROGRAM button or set the MEMORY switch to PROGRAM b Enter 99 This step is not needed for KX TA624 and KX TA824 The display changes to PT PGM Mode 2 Enter the programming number KX TD 03 KX TA1232 03 KX TA 2 Screen output Ext NO 3 Dial the desired Extension Number or press X to remove all passwords available for KX TD and KX TA1232 only 4 Press the STORE button 5 To exit the Personal Programming mode press the PROGRAM button or set the MEMORY switch to SET 6 Repeat these steps for each telephone Subscriber s Manual A3 15 Two way Recording into Mailbox This feature allows extension users to record conversations into their mailboxes by pressing the Two way Recording TWR button 145 146 Subscribers Manual A3 16 Two way Transfer into Mailbox This feature allows an extension user to record a conversation into another person s mailbox by pressing the Two way Transfer TWT button and dialing the extension number This is commonly used by a person who is taking a detailed message for someone else and wants the message recorded in the mailbox at the same time Subscriber s Manual
141. step 5 f For the On Hold Announcement Menu Continue from step 5 11 to change the message e If amessage has not yet been recorded continue from step 7 1 to record a message 2 to erase the current message then continue from step 3 or 4 C to end recording 2 to accept Repeat steps 4 8 to record other Company Greetings Custom Service Menus and or Voice Labels Recording System Prompts 1 Log in to the Main Menu See 7 1 Logging in to the Message Manager s Mailbox 5 5 Enter the System Prompt Number you want to change To change specific prompts continue from step 5 To change all prompts one after another without reviewing the current recording continue from step 6 To change specific prompts a 1 b Enter the prompt number you want to change C The VPS plays the prompt number and its prompt If a prompt has not yet been recorded the VPS plays the system prompt If a prompt is turned off The prompt is now turned off will play before the prompt d 1 to record For KX TVABO You can restore the original system prompts included with the KX TVA50 using the included CD ROM For KX TVA200 The original system prompts included with the KX TVA200 are retained in the hard disk drive and are restored automatically when the current prompt is erased 1 to end recording f 2 to accept g Repeat steps 5b to 5f to record other prompts To chan
142. step 6 2 for FWD Busy 9 2 to accept 3 for FWD No Answer 10 The new settings are transmitted to 4 for FWD Busy or No Answer the PBX If the forwarding setting or canceling has been completed properly you will hear Call forwarding accepted or Call 6 for FWD Cancel continue forwarding is canceled from step 9 5 for FWD to Outside continue from step 6 2 o D Enter the extension number e If the VPS announces Call Forwarding not accepted Please 5 2 to accept the extension check the destination number the number then continue from step forwarding setting has not been 10 completed properly at the PBX e Press 1 to change the possibly because a nonexistent extension number then extension number has been entered continue from step 4 as the destination It is also possible that the model of the connected PBX 6 for telephone number 1 does not support the Remote Call continue from step 8 Forwarding Set feature or its software version is lower than required For 2 for telephone number 2 more information consult your dealer continue from step 8 3 for another telephone number 7 Enter the telephone number 0 9 X e Please make sure you begin the telephone number with an Outside Line Access number to seize an Outside Line 101 102 Subscribers Manual 7 8 Setting the Timed Reminder The Message Manager can set or cancel the Timed Reminder
143. stion then repeat this step 4 to select a specific question Enter the question number and 4 then repeat this step 4 Go on hook if finished Note e Ifyou would like to use this feature you must first be assigned an Interview Mailbox For more information consult your System Administrator 42 Subscriber s Manual 5 5 Message Reception Mode If you have an interview mailbox see 5 4 Interview Mailbox in additional to your regular mailbox Message Reception Mode determines which mailbox is used when a Calls are directed to your mailbox by the Leaving a Message setting of the Incomplete Call Handling feature see 5 2 Incomplete Call Handling b Your extension is a Logical Extension i e your mailbox receives your calls automatically perhaps because you do not have your own telephone for regular use Log in to your mailbox See 2 1 Logging in to Your Mailbox if necessary 4 3 1 to toggle between Interview Mode interview mailbox and Message Recording Mode regular mailbox Go on hook Not all subscribers have interview mailboxes For more information consult your System Administrator or System Manager 43 44 Subscribers Manual 5 6 Personal Group Distribution Lists Personal Group Distribution Lists allow you to send messages to several subscribers at once see 4 2 Message Delivery You can create and edit 4 Personal Group Distribut
144. t likely he or she will only hear a small selection of the following prompts Therefore it is necessary only to record or modify the prompts that callers will hear Please change prompts to suit the application For example prompt no 1068 could be re recorded to announce Thank you for calling ABCD Travel instead of Welcome to the Voice Processing System Subscribers Manual 103 104 Subscribers Manual Prompts Common to VM and AA Services Prompt No Modifiable Prompts 324 Good afternoon 325 Good evening 326 Good morning 1068 Welcome to the Voice Processing System 876 To enter by name press the pound sign and 1 196 Enter the first 3 or 4 letters of the person s last name 272 For Q press 7 273 For Z press 9 639 Sorry there are no more matching names 647 Sorry this name cannot be found 350 Incorrect entry 346 If you are using a rotary telephone stay on the line 785 To call the operator press 0 82 Calling the operator 548 Please wait a moment 1066 Welcome to the general delivery mailbox 545 Please leave a message at the tone 869 To end recording hang up or press 1 for more features 918 To pause and restart recording press 2 943 To review press 1 761 To accept press 2 881 To erase and try again press 3 772 To add press 4 880 To erase and exit press Subscriber s Manual
145. the caller to your mailbox where he or she can leave a message for you Transfer to Covering Extension The VPS will transfer the caller to your Covering Extension see 5 3 Assigning Your Covering Extension If you have not assigned your Covering Extension this option is not available Intercom Paging The VPS will page you using the Intercom Paging feature of the PBX Your name will be announced to alert you to the call This feature is available with certain PBXs only Beeper Access The VPS will prompt the caller to enter his or her telephone number then will send the caller s telephone number to your beeper so you can return the call Transfer to Custom Service The VPS will transfer the caller to the Custom Service you specify here Transfer to Operator The VPS will transfer the caller to the operator Return to Top Menu The caller is returned to the top menu of the Automated Attendant service and can then choose to call a different extension Note Log in to your mailbox See 2 1 Logging in to Your Mailbox if necessary 4 4 for no answer calls C for busy calls Select the desired Incomplete Call Handling status for Leaving a Message 2 for Transfer to Covering Extension C3 for Intercom Paging 4 for Beeper Access 5 for Transfer to Custom Service 6 for Transfer to Operator for Return to Top Menu Follow the prompts as necessary The prompts heard will vary de
146. transferred to the operator etc The call will not ring at your extension The call will be handled according to the settings you have made for Incomplete Call Handling for No Answer Call Screening The VPS will prompt the caller to record his or her name If you are available to answer calls the VPS will ring your extension and play back the name of the caller You can then answer the call if you choose If you do not or cannot answer the call the call will be handled according to the settings you have made for Incomplete Call Handling for No Answer Intercom Paging The VPS will page you using the Intercom Paging feature of the PBX The call will not ring at your extension Your name will be announced to alert you to the call This feature is available with certain PBXs only If you do not or cannot answer the call the call will be handled according to the settings you have made for Incomplete Call Handling for No Answer Beeper Access The VPS will promptthe caller to enter his or her telephone number then will send the caller s telephone number to your beeper so you can return the call Transfer to Mailbox The VPS will transfer the caller to your mailbox where he or she can leave a message for you The call will not ring at your extension Transfer to Custom Service The VPS will transfer the caller to the Custom Service you specify here The call will not ring at your extension Disable Call Transfer Turns the Call
147. uage they would like to hear for voice guidance system prompts 3 languages can be selected for the Multilingual Selection Menu of the KX TVA50 5 languages for the KX TVA200 Non Subscriber A caller to the VPS who does not own a mailbox Notification Method see Message Waiting Notification On Hold Announcement Menu Allows callers in a queue to listen to the prerecorded announcement or music while they are on hold 159 160 Subscribers Manual One touch Two way Transfer One touch TWT Available with KX TDA series and KX TAW series PBXs using DPT Integration only Allows a subscriber to record his or her telephone conversations into another subscriber s mailbox with a one touch operation Operator 3 different extensions can be assigned as operators for each time mode Callers can be directed to an operator when they dial 0 when they have rotary or pulse telephones and thus cannot dial while listening to VPS prompts or when certain VPS features are programmed to direct callers to an operator Owner s Name Each mailbox has an owner s name subscriber name and there are 2 ways that these names are stored in the VPS First subscribers can record their own names the VPS can announces this recorded name during transfers Intercom Paging and when callers use the Dialing by Name feature Second the System Administrator can assign a text name for each subscriber This allows callers to dial subscribers extension s by na
148. umber c External Message Delivery List number see 5 7 External Message Delivery Lists Unlike recipients who have their own VPS mailboxes you have no way of knowing who may answer the call when the VPS sends an External Delivery Message To protect the privacy of your messages you may assign a password that must be entered by the other party before your message is played back You can set Auto Receipt so that you will receive notification once the recipient has played back your message You can also send your message immediately or set a message delivery time Finally recipients of an External Delivery Message can reply to your message and can even set urgent and private message status Note This feature must be enabled for your mailbox by the System Administrator or System Manager e Ifyou have any difficulties using this feature consult your System Administrator Sending an External Delivery Message 1 Login to your mailbox e See 2 1 Logging in to Your Mailbox if necessary 2 2 3 3 Continue from Specifying a Single Recipient or Specifying Multiple Recipients External Message Delivery List Specifying a Single Recipient 1 2 Enter the outside line access number needed for making outside calls e To specify a PBX extension instead of an outside telephone number enter the extension number then continue from step 4 3 Enterthe outside party s telephone number i
149. umbers Caller ID numbers have been assigned to a Personal Greeting for Caller ID A maximum of 8 Caller ID numbers can be assigned to each greeting Subscriber s Manual Personal Group Distribution List A preprogrammed list of subscriber mailboxes that can be used by the subscriber who created the list to deliver a message to several recipients in one operation Each subscriber can create 4 Personal Group Distribution Lists Each list can have 40 members Personal Programming Also known as Station Programming PBX programming that is performed by an extension user to customize his or her extension s settings In order to user certain VPS features such as Live Call Screening LCS personal programming may be required PIN Call Routing Allows preferred callers to be directed to a specific extension mailbox or Custom Service when they enter their assigned PIN Playback Volume Speed Control Allows subscribers to control playback volume and speed while listening to messages Port The point of connection between the PBX and the VPS Pound Sign The key on the telephone keypad Also known as the hash sign Private Message A message designated by the sender as private Private messages cannot be forwarded by the recipient Remote Call Forwarding Set Available with DPT Integration only Allows subscribers and the Message Manager to program their extensions from a remote location to forward various types of calls all cal
150. ur greeting message after the tone 1 to end recording 2 to accept Go on hook Changing a Personalized Greeting 1 Log in to your mailbox e See 2 1 Logging in to Your Mailbox if necessary 1 w Enter the personalized greeting number 1 4 1 to change the greeting then continue from step 4 Recording a Personalized Greeting for the First Time 3 to delete the greeting Go on hook Assigning Caller ID Numbers for the First Time 1 Log in to your mailbox 51 Subscribers Manual N 8 e See 2 1 Logging in to Your Mailbox if necessary w 4 Enter the personalized greeting number 1 4 2 to accept Enter the Caller ID number caller s telephone number 20 digits max then While entering a Caller ID number you can press X to enter a wild card This allows several telephone numbers to match the Caller ID number that you assigned For example if you store the Caller ID number as O12 XT X enter the number of X s as required fortelephone numbers in your area any telephone number that begins with 012 for example all callers from the 012 area code will hear your personalized greeting 2 to accept to add more Caller ID numbers then continue from step 5 2 to end Go on hook To Add Delete or Review Caller ID Numbers Later 1 Log in to your mailbox e See 2 1 Logging in to Your Mailbox if neces
151. ustom Service 1 Login to your mailbox See 2 1 Logging in to Your Mailbox if necessary lt 9 1 3 Press the desired dialing key 0 3 9 that you want to assign an option to 4 skip this step if you are creating your Personal Custom Service for the first time 5 to transfer to a mailbox then enter the desired mailbox number N 2 to transfer to an extension then enter the desired extension number 3 to transfer to an outside telephone may not be available e Next enter the outside line access number and the desired outside telephone number including area code if needed 4 to transfer to a Custom Service then enter the desired Custom Service number 5 to activate Voice Mail Service 6 to activate Automated Attendant Service Call Transfer Service to activate paging to repeat the greeting 9 to transfer to the operator 6 2 to accept 7 Go on hook Deleting Options from Your Personal Custom Service 1 Login to your mailbox e See 2 1 Logging in to Your Mailbox if necessary 2 3 8 1 3 Pressthe desired dialing key 0 3 9 that you wantto delete an option from 4 3 5 Goon hock To Select the No DTMF Input Operation 1 Login to your mailbox e See 2 1 Logging in to Your Mailbox if necessary 3 1 1 to select the No Input Operation 1 for message recording 2 to disconnect the caller
152. usy FWD No Answer Forwards all incoming calls to a specified extension number when there is no answer FWD Busy or No Answer Forwards all incoming calls to a specified extension number when the line is busy or there is no answer FWD to Outside Forwards all incoming calls to telephone number 1 or 2 preprogrammed in the Mailbox Setting or to any other telephone number FWD Cancel Cancels the forwarding setting Note e Remote Call Forwarding Set feature is only available when the VPS is connected to a Panasonic KX T series PBX using DPT Integration e By default the extension number for the Message Manager s extension assigned for Operator 1 in the Day Mode is 0 However the default setting cannot be used with this feature e FWD to Outside must be enabled for the Class of Service COS assigned to the Message Manager FWD to Outside must also be enabled in the COS setting in the PBX for the Message Manager Subscriber s Manual Assigning Remote Call When connected to the KX Forwarding Set TD500 or the KX TDA series the maximum number of characters allowed to be 1 Log to the Main Menu entered is 24 when connected e See 7 1 Logging in to the to any other KX T series PBX Message Manager s Mailbox 16 2 6 8 2 toaccept then continue from 3 Select the desired forwarding step 10 setting e Press 1 to change the telephone number then for FWD All continue from
153. ver to function properly your PBX must be able to receive Caller ID information For more information consult your System Administrator or System Manager Remote Automatic Log in and Toll Saver are only available with Panasonic KX T series PBXs using APT or DPT Integration For more information consult your System Administrator or System Manager The System Administrator or the System Manager must enable Automatic Log in and Toll Saver for your mailbox before it can be used Subscriber s Manual 5 17 Personal Custom Service A Personal Custom Service is a set of options you can present to your callers allowing them to press buttons on their telephones in order to access certain features You should explain the options available to your callers in each of your personal greeting messages for example This is name can t take your call right now Press 1 to leave message Press 2 to speak with my assistant Press 3 to dial another extension For details on recording your greeting messages see 2 3 Changing or Deleting Your Personal Greeting Messages or 5 10 Personal Greeting for Caller ID You can create your own personal custom service and allow your callers to access the following features Transfer to Mailbox The VPS will transfer the caller to your mailbox or another mailbox you specify here where he or she can leave a message Transfer to Extension The VPS will transfer the caller to th
154. versation in the mailbox after the extension intercepts the call during the Live Call Screening This is station level programming and should be done at each individual telephone 1 Enter Personal Programming While on hook press the PROGRAM button Display changes to PT PGM Mode Enter 26 Screen output Rec after LCS Press the ENTER button Press the SELECT button AUTO ANSWER until the desired selection is displayed Screen output Stop Record Keep Record Press the STORE button Press the PROGRAM button or lift the handset to exit the Personal Programming mode Repeat these steps for each telephone 111 112 Subscribers Manual A2 5 Live Call Screening Private Hands Free Mode Assignment This program assigns a VPS response for when a message is being left in a mailbox It determines whether an alarm tone is sent and whether the recorded message is played through the built in speaker of the extension The default mode is hands free This is station level programming and should be done at each individual telephone PC programming is also available see A2 6 Live Call Screening Assignment via PC Programming 1 Enter Personal Programming While on hook press the PROGRAM button Display changes to PT PGM Mode 2 Enter 25 Screen output LCS Private Press the ENTER button 4 Press the SELECT button until the desired selection is displayed Screen output Hands Free Private Press the STORE button
155. y These keys also function when using VM Menu 21 22 Subscribers Manual Note VPS programming determines if the message envelope is played before each message after each message or only when you press 2 3 For more information consult your System Administrator or System Manager The VPS will automatically delete both new and old messages after a specified number of days have passed Your System Administrator or System Manager controls how many days messages are retained for Each time you play a new or old message the message retention counter resets When messages are deleted they will be retained until the end of the next day For example if you delete a message Monday morning it will be permanently deleted at the end of the day on Tuesday Deleted messages can be recovered before then by pressing 3 during or after playback A Bookmark allows you to set a point in a message that you can jump to quickly during playback see 5 19 Bookmark You can set one Bookmark for each message in your mailbox If you set a second Bookmark in the same message the previous one is deleted During playback you can adjust playback volume and speed by pressing 8 and 9 respectively Press the desired key repeatedly to adjust the volume and speed as necessary If volume or speed are at the highest setting pressing the dialing key will select the lowest setting as shown below Level 1 Y Level 2
156. y without entering their mailbox numbers Subscribers can access their mailboxes directly from their extensions or from outside phones by dialing a preprogrammed telephone number either a DID number or a telephone number that reaches the PBX via a preprogrammed outside line or by calling the VPS from a preprogrammed telephone number Caller ID number Autoplay New Message The VPS plays new messages automatically when a subscriber the System Manager or the Message Manager logs in to his or her mailbox 153 154 Subscribers Manual Bookmark Enables a subscriber the System Manager or the Message Manager to set a specific point Bookmark in a message and easily resume playback later from that point Call Blocking Allows subscribers to have their calls handled by the Incomplete Call Handling Service without ringing at their extensions Call Screening Allows subscribers to screen calls The VPS prompts the caller with the message Record your name at the tone and records the caller s name The caller is put on hold while the VPS calls the subscriber and plays back the caller s name The subscriber can then decide whether to take the call or not Called Party ID Sometimes referred to as Follow On ID Allows the PBX to dial extra digits to bring the caller directly to a specified mailbox rather than to the General Delivery Mailbox Caller ID Callback Available with APT DPT Integration only Enables a subscriber to use the Ca
157. your name in your greeting messages so that callers will know they have reached the correct mailbox The maximum length of each greeting message is 1 minute by default C to end recording Follow the prompts as necessary or continue from step 8 1 toreview 3 torerecord the greeting message repeat the steps above as necessary 15 Subscribers Manual 8 9 10 Note e 4 to add to the greeting message you just recorded e to delete the greeting message and exit 2 to accept Record or delete other greeting messages as necessary by following the prompts or continue from step 10 No Answer Greeting 2 Busy Signal Greeting 3 After Hours Greeting 4 Caller ID Greeting may not be available see 5 10 Personal Greeting for Caller ID 5 Temporary Greeting Go on hook A Temporary Personal Greeting is played instead of all your other greetings until it is deleted Each time you log in to your mailbox the VPS will ask you if you want to turn off delete your Temporary Personal Greeting Make sure you go on hook only after you have accepted your new greeting in step 8 If you go on hook without accepting your new greeting it will not be saved Subscriber s Manual 2 4 Changing or Deleting Your Password You can password protect your mailbox to prevent unauthorized access to your mailbox If your mailbox has a password you must enter it using the dial

Panasonic KX-TVA50/TVA200 Manual

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