DIGITAL On-Hold Audio Player/Recorder CD Autoload System with analog line capability User Manual
Contents
1. Plug the supplied T adapter into any modular phone jack which services line 1 and 2 This will allow you to share the phone jack with any phone extension which you have plugged into the wall jack Plug the provided phone cord into the jack marked Line 1 2 3 on the back of the player Plug the other end of the phone cord into the T adapter which is servicing line 1 and 2 REPEAT ABOVE IF LINE 3 and or 4 ARE PRESENT NOTE One unit will provide on hold audio capability to all phone extensions in your office IMPORTANT Set volume control at half way point Excessive volume will cause the on hold audio to shut off during playback IMPORTANT TEHMA will not function if the handset 2 Connect TEHMA to Phones cord is not plugged in straight step RIGHT WRONG Remove coiled handset cord from base of phone Plug short phone cord supplied into the hold music activator side marked to phone and other end to phone base IMPORTANT both switches on the activator should be in position A Plug end of coiled cord connected to handset into jack on the hold music activator side marked to handset Corded Phones Cordless Phones Using the cordless phone adapter cable plug the end _ aa Va of the cable with the phone connector into the jack on D if N the hold music activator marked to phone I NOTE switch should be in the A position2. TEHMA For true hold button activation of on hold audio each phone extension requires a hold music activator Two activators have been included in your package If you require additional activators for other phones contact your dealer Many phones without activators are able to engage the hold music feature by pressing the star key twice on the telephone keypad and then immediately pressing the button on the phone lt q to phone to handset D gt telephone extension hold music activator IZEN gt Corded telephone connection Remove coiled handset cord from base of phone Plug short phone cord supplied into the hold music activator side marked to phone and other end to phone base IMPORTANT both switches on the activator should be in position A Plug end of coiled cord connected to handset into jack on the hold music activator side marked to handset gt System test From any phone in the office with a hold music activator attached dial the phone number of another phone 2nd phone in office or outside line From office phone place the call on hold using the HOLD button on the telephone Return to call and confirm that the on hold audio was present on the line while on hold NOTE If no on hold audio is heard on the phone disconnect all cables to the hold music activator and change A B switch postion to the B position Reconnect cables and repeat test as detailed above Usin
3. and handset The majority of all phones 2 Make call and press phone s HOLD button require A position Music Activates problem is fixed GE 3450 requires SB Music Does Not Activate continue to next step TEHMA 1 Disconnect TEHMA and remove the screw from the bottom side Not Enough 2 Lift top half of the plastic off to expose DIP switches on circuit board Signal Strength 3 Move switches 3 4 and 5 to the i ONI position maximum signal strength On za 5 4 Reassemble TEHMA F I 5 Confirm that both slide switches in the TEHMA are in the i A position and OFF reconnect to phone base and handset 6 Make call and press phoneis HOLD button Music Activates problem is fixed Music Does Not Activate change switch positions on TEHMA to i Bi position as detailed above If music still will not active by pressing phoneis hold button call for tech support at 858 457 3300 Reduce the volume by turning the VOLUME control on the back of the unit counterclockwise Disconnect TEHMA and remove the screw from the bottom side Lift top half of the plastic off to expose DIP switches on circuit board Move switch 1 to the i OFFi position and switch 2 to ON position max filtering Reassemble TEHMA Confirm that both slide switches in the TEHMA are in thei Ai or B position and reconnect to phone base and handset Make call and press phoneis HOLD button Disconnect TEHMA and remove the screw from the bottom side Lift top half o
4. be in the A position Connect the headphone jack side of the cable to the cordless phone s headset jack Connect headset to jack marked to handset IMPORTANT System test Hold Muisc Activator will not f A P function if the handset cord From any phone in the office with a hold music activator attached dial the isnot plugged in straight phone number of another phone 2nd phone in office or outside line From office phone place the call on hold using the HOLD button on the telephone Return to call and confirm that the on hold audio was present on the line while RIGHT WRONG on hold NOTE If no on hold audio is heard on the phone disconnect all cables to the hold music activator and change A B switch postion to the B position Reconnect cables and repeat test as detailed above Using the volume control on the rear of the unit adjust the volume to proper level B IMPORTANT Excessive volume will cause the on hold audio to shut off during playback gt Deactivating hold music manually If for any reason the hold music is activated inadvertently it can be deactivated by pressing any key on your phone s dial pad Digital On hold Audio System User Manual Controls amp Functions gt LCD Display Track Number displays CD track number during programming Record Mode Indicator Playback Indicator displayed when audio is i i being recorded to memory ine unit 7 gt gt gt g
5. Digital On Hold Audio System User Manual Ge On Hold Audio Player Recorder CD Autoload System with analog line capability Before using this unit please read these operating instructions carefully Afterwards keep them handy for future reference Digital On hold Audio System User M anual Supplied Accessories Cordless phone Telephone Extension 6 Phone Line Cords adapter cable Hold Music Activators T Adapters AC Adapter Player Features Digital flash memory design retains music message Analog Line Capability provides on hold audio content even during power loss unit ships with capability to ordinary analog and KSU less phones preloaded audio Telephone Extension Hold Music Activators Integrated CD mechanism quickly and easily record connects to phone extensions for true hold button high quality audio CD media is easy and inexpensive to activation of the on hold audio function duplicate and distribute Wall Mountable unit can be mounted played and CD Autoload drop in a CD with a single track close recorded in a vertical position the lid and the unit automatically records the content 3 year warranty Multi Track Programmable drop in a multi track CD and choose which tracks and in what order to record LCD Control Panel displays program length time remaining in unit s memory and unit s status Trigger switch unit can be triggered to start program content from the beginning with an e
6. N level 7 Hold music shuts off after a few seconds High pitched tone heard while on the line Tone can also be eliminated by adjusting signal strength settings Try 3 ON 4 OFF 5 ON level 6 or 3 OFF 4 OFF 5 ON level 5 or 3 ON 4 ON 5 OFF level 4 After adjusting Signal Strength test hold function again Phone audio sounds muffled TEHMA ships in medium filtering mode switches 1 amp 2 OFF Troubleshooting Guide maximum signal Volume too high TEHMA Not Enough Signal Filtering 1 2 i I fi OFF maximum filtering TEHMA To Much Signal Filtering minimum filtering BEA WON oP WNA CAUSE SOLUTION Connection 1 Recheck all connections to phone cords and handset Review connections as shown on page 2 3 and 4 of the manual 2 Disconnect TEHMA telephone extension hold music activator from handset or headset connection Reconnect handset headset 3 Press star key twice on telephone keypad Music Activates continue to next step Music Does Not Activate recheck connections TEHMA 1 Confirm that both slide switches in the TEHMA are in the iAi position and AIB Switch Position reconnect to phone base and handset 2 Make call and press phoneis HOLD button o Music Activates problem is fixed Music Does Not Activate continue to next step a Seno mek ate 4 Disconnect TEHMA and change switch positions to i Bi position and reconnect to phone base
7. _ 2 Connect the headphone jack side of the cable to the cordless phone s headset jack Connect headset to jack marked to handset lt System Test From any phone in the office with a hold music activator attached dial the phone number of another phone 2nd phone in office or outside line From office phone place the call on hold using the HOLD button on the telephone Return to call and confirm that the on hold audio was present on the line while on hold NOTE If no on hold audio is heard on the phone change A B switch postion on the hold music activator and repeat test as detailed above Using the volume control on the rear of the player adjust the volume to proper level NOTE Excessive volume will cause the on hold audio to shut off during playback Deactivating hold music manually If for any reason the hold music is activated inadvertently it can be deactivated by pressing any key on your phone s dial pad Activating hold without a TEHMA Most phones without activators are able to engage the hold music feature by pressing the star key twice on the telephone keypad and then immediately pressing the HOLD button on the phone SYMPTOM Telephone HOLD button will not activate hold music IMPORTANT TEHMA will not function if the handset cord is not plugged in straight JA RIGHT WRONG TEHMA ships with a signal strength setting of 7 on a scale of 8 3 OFF 4 ON 5 O
8. ecording process the contents of what is being recorded to memory will be heard through the speaker Unit automatically switches over to playback mode when recording is complete Recording Multi Track CDs 1 Open cover 2 Insert CD 3 Close cover 4 Use the track search buttons to navigate to the desired track 5 Press the SELECT button to deselect a track press SELECT button again 6 Repeat steps 4 and 5 until you have selected all desired tracks or have used the unit s available memory 7 Press the REC button to begin recording OPERATION Once record button is pressed the unit will begin recording the selected tracks into the unit s digital memory During the recording process the audio being recorded to memory will be heard through the speaker Unit automatically switches over to playback mode when recording is complete Previewing a track on a CD 1 Use lt B gt buttons to navigate to a track 2 Press PREVIEW button to start preview 3 Press PREVIEW button again to stop preview Q Digital On hold Audio System User M anual Settings gt Impedance Switch Location under cover right side of unit below SPEAKER switch Operation Most telephone systems prefer an 8 ohm output If you are working with an older phone system the 600 ohm setting may be preferable Speaker Switch Location under cover right side of unit above IMPEDANCE switch Operation turn to ON position to lis
9. f the plastic off to expose DIP switches on circuit board Move switch 1 to the ON position and switch 2 to OFF position Reassemble TEHMA Confirm that both slide switches in the TEHMA are in the i Ai or B position and reconnect to phone base and handset Make call and press phoneis HOLD button
10. g the volume control on the rear of the unit adjust the volume to proper level IMPORTANT Excessive volume will cause the on hold audio to shut off during playback gt Deactivating hold music manually If for any reason the hold music is activated inadvertently it can be deactivated by pressing any key on your phone s dial pad NOTE Use of your phone s speaker phone and possibly the mute function on the phone can fool the unit into thinking that the line ison hold If this occurs press a any key on your phone s dial pad to deactivate the music Digital On hold Audio System User M anual Cordless Phone Set up gt Telephone Extension Hold Music Activators TEHM A For true hold button activation of on hold audio each cordless phone requires the use of a telephone headset not included in conjunction with a hold music activator Two hold music activators have been included in your package If you require additional activators for other phones contact your dealer Many phones without activators may engage the hold music feature by pressing the star key twice on the telephone keypad and then immediately pressing laa button on the phone 8 Ato phone to handset D gt telephone extension hold music activator IZA cordless phones Using the cordless phone adapter cable plug the end of the cable with the phone connector into the jack on the hold music activator marked to phone NOTE switch should
11. t q TRACK LENGTH ME VAIL A 86 98 88 48 Track Select Indicator Track Indicator displayed when atrak displays CD track length is selected for recording or running time when in play mode Memory Available displays available recording time during programming gt Player Controls a TRACK SEARCH navigates forward and backward PREVIEW RECORD through tracksontheCD _ Plays the selected used to initiate recording audio track fram multi track CD pa Pa trhy a aa a BE 286 88 BEBE SELECT designates the current track for recording SPEAKER turns speaker on off IMPEDANCE allows selection between 8 MEMORY EXPANSION or 600 ohm output ACCESS PANEL remove door to add memory modules for additional recording time Digital On hold Audio System User M anual Operation gt Playback Playing Audio Stored in Memory By default the unit is alwaysin playback mode When unit is playing the LCD will display a running time and the segments on the speaker icon will move Playback After Power Loss If power to the unit is lost the unit will resume playback as soon as power isreapplied The unit retains its recorded content after power loss Recording Recording Single Track CDs 1 Open cover 2 Insert CD 3 Close cover OPERATION Once cover is closed the unit will automatically begin recording the content of the track into the unit s digital memory During the r
12. ten to program playing from digital memory Audio being recorded plays through speaker regardless of speaker switch position Speaker switch position has no effect on AUDIO OUT playback gt Volume Control Location rear panel Operation controls output level of AUDIO OUT jack To adjust turn control knob clockwise to increase volume Set proper volume level by calling in froma phone close to the unit or cell phone and having your call placed on hold gt Power Switch Location rear panel Operation turns power on or off When power ison LCD is illuminated Other Functions gt Remote Trigger Location rear panel Connection 2 5 mm mini jack Operation By connecting a momentary switch to this jack the unit will play audio content from memory when triggered Content will play through once and then reset ready for next trigger sequence gt AUX In Location rear panel next to TRIGGER jack Connection 3 5 mm mini jack Operation Connect audio cable from the LINE OUT or headphone out jack of any external audio source to the AUX IN jack gt Additional Memory The unit comes standard with 8 minutes of flash memory which can be expanded to 16 24 or 32 minutes Memory modules can be placed into 3 available memory expansion slots that can be accessed by removing the memory panel cover door located to the left of the CD drive Q Quick Connect Guide Connect to Analog Phone Lines
13. xternal trigger switch External Recording Capability audio input allows user to record from any external audio source Built In Monitor Speaker allows user to monitor sound with the flip of a switch Digital On hold Audio System User M anual Player Set up gt Connection to analog phone lines Combined Line Connection Lines 1 amp 2 are combined in one wall jack and lines 3 amp 4 are combined in another wall jack Plug the supplied T adapter into any modular phone jack which services line 1 and 2 This will allow you to share the phone jack with any phone extension which you have plugged in to the wall jack Plug the provided phone cord into the jack marked Line 1 2 3 on the back of the player Plug the other end of the phone cord into the T adapter which is servicing line 1 and 2 REPEAT ABOVE IF LINE 3 and or 4 ARE PRESENT NOTE One OHP 4500 will provide on hold audio capability to all phone extensions in your office gt IMPORTANT Player volume adjustment Adjust the player s volume control to the half way point before proceeding to the next step Excessive volume will cause the on hold audio to shut off during playback Digital On hold Audio System User M anual Corded Phone Set up corded phones IMPORTANT Hold Muisc Activator will not function if the handset cord isnot plugged in straight RIGHT WRONG gt Telephone Extension Hold Music Activators
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DIGITAL On Hold Audio Player/Recorder CD Autoload System with analog line capability User Manual