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Cisco IP Phone 7961G/7961G-GE 7941G/7941G-GE Manual

1. 01 7762 01 A Getting Started EE BERS AA HESS RRM MEF RT RESERIPE SSO LIME Yel E REIR AER T HALE EHA BAR AEG Bj E Re HER UC Ae e RE RR EI EE DERT ABEMETMHI Bl DDIEBSIANALI ENTLET BANRAAS CIEL IERIBELT ESU SERBBSROBSTAIC Kil HED Translated Safety Warnings SELT ESL ch 5 0UEREGXIEBSUCBUCC ESU Warning A Warning A Read the installation instructions before you connect the system to its power source Ultimate disposal of this product should be handled according to all national laws and regulations Warning A Do not work on the system or connect or disconnect cables during periods of lightning activity Warning A To avoid electric shock do not connect safety extra low voltage SELV circuits to telephone network voltage TNV circuits LAN ports contain SELV circuits and WAN ports contain TNV circuits Some LAN and WAN ports use RJ 45 connectors Use caution when connecting cables Caution Inline power circuits provide current through the communication cable Use the Cisco provided cable or a minimum 24 AWG communication cable Cisco IP Phone 7961G 7961G GE and 7941G 7941G GE 7 Using an External Power Supply The following warnings a
2. Icon Call State Description On hook line No call activity on this line If you are dialing on hook pre dial the call is not in progress until you go off hook Gx Off hook line You are actively dialing a number or an outgoing call is ringing See the Placing a Call section on page 23 for dialing options 8 Connected call You are currently connected to the other party Many phone features require that you have a connected call Ringing call An incoming call is ringing on one of your lines See the Answering a Call section on page 27 for details Call on hold You have put this call on hold When displayed next to a phone line this icon indicates that all calls on the line are on hold 18 OL 7762 01 An Overview of Your Phone Icon Call State Description fe Remote in use Another phone that shares your line has a connected call See the Using a Shared Line section on page 37 for details f Authenticated See the Making and Receiving Secure Calls section on page 40 for a call description of this icon f Encrypted call See the Making and Receiving Secure Calls section on page 40 for a description of this icon Going On Hook and Off Hook Some phone tasks and instructions differ depending on whether the phone is on hook or off hook On Hook The phone handset is resting in the cradle no calls are active and you do not have an active dial to
3. Transferring a Connected Call Transfer redirects a connected call The target is the number to which you want to transfer the call If you want to Then Transfer a call without talking to the transfer recipient Press Transfer and enter the target number When vou hear the call ringing hang up If your system administrator did not enable on hook transfer on your phone you must press Transfer again to complete the transfer To cancel the transfer press EndCall Talk to the transfer recipient before transferring a call consult transfer Press Transfer and enter the target number Wait for the transfer recipient to answer If the recipient accepts the transferred call hang up If your system administrator did not enable on hook transfer on your phone you must press Transfer again to complete the transfer If the recipient refuses the call press Resume to return to the original call To cancel the transfer press EndCall Transfer two current calls to each other direct transfer Scroll to highlight any call on the line and press Select Repeat this process for the second call With one of the selected calls highlighted press DirTrfr You might need to press more to see DirTrfr The two calls connect to each other and drop you from the call If you want to stay on the line with the callers use Join to create a conference instead For details see the Making Conference Calls secti
4. Add yourself to a call Highlight a remote in use call on your phone screen and press Barge You a shared line using need to press the more softkey to display Barge Other parties hear a the Barge softkey beep tone announcing your presence When you hang up the remaining parties hear a disconnect tone and the original call continues Add yourself to a call Highlight remote in use call on your phone screen and press cBarge You on a shared line using may need to press the more softkey to display cBarge Other parties hear the cBarge softkey a tone and brief audio interruption and call information changes on the phone screen Note that unlike Barge cBarge converts the call into a standard conference call allowing you to add new conference participants to the call To learn more about conference features that you can use with cBarge see the Making Conference Calls section on page 31 When you hang up the call remains a conference call provided at least three participants remain on the line Tip e Barge and cBarge softkeys are not available for private calls You cannot barge an encrypted call if the phone you are using is not configured for encryption When your barge attempt fails for this reason your phone plays a fast busy tone See the Making and Receiving Secure Calls section on page 40 38 OL 7762 01 You will be disconnected from a call that you have joined using Barge
5. Change volume levels or the ringer sound See the Customizing Phone Settings section on page 44 Set up speed dialing See the Setting Up Speed Dial Features section on page 46 View your missed calls See the Using Voice Messaging Call Logs and Directories section on page 48 Cisco IP Phone 7961G 7961G GE and 7941G 7941G GE 1 Cleaning the Phone Screen Gently wipe the phone screen with a soft dry cloth Do not use any liquids or powders on the phone Using anything other than a soft dry cloth can contaminate phone components and cause failures Where to Find Additional Information You can access the most current Cisco IP Phone documentation on the World Wide Web at this URL http www cisco com univercd cc td doc product voice c_ipphon index htm You can access the Cisco website at this URL http www cisco com International Cisco websites can be accessed from this URL http www cisco com public countries_languages shtml More Information about Customizing Your Phone on the Web Your Cisco IP Phone is a network device that can share information with other network devices in your company including your computer You can use your Cisco CallManager User Options web pages to establish and customize phone services and to control phone features and settings from your computer This guide provides a brief overview of these capabilities For complete instructions refer to Customizing Your Cis
6. Index A answering calls options for 27 audio problems 54 authenticated calls 40 AutoAnswer 43 AutoDial 23 barge and privacy 39 and shared lines 37 using 38 buttons identifying 22 call activity area viewing 16 call forwarding 30 call logs dialing from 23 erasing 49 viewing and dialing from 49 call park 35 call pickup using 35 call waiting 27 CallBack 25 Cisco IP Phone 7961G 7961G GE and 7941G 7941G GE call handling advanced 35 call handling basic 23 calls answering 27 compared to lines 18 conference features for 31 ending 28 forwarding 30 handling multiple 20 holding and resuming 28 icons for 18 maximum per line 18 37 multiple parties on 31 muting 29 parking 35 placing 23 prioritizing 41 redirecting while ringing 27 35 reporting problems with 54 secure 40 selecting 19 storing and retrieving 35 transferring 29 viewing 16 20 cBarge See barge Cisco IP Phone adjusting height of 11 57 connecting 10 description of 13 documentation for 2 feature configuration for 17 52 illustration of 14 online help for 22 registering 11 securing handset rest 11 web based services for 50 conference calls Meet Me 31 33 standard 31 32 corporate directory dialing from web page with 24 using on phone 24 D dialing options for 23 directories button description of 15 directory dialing from web page with 24 using on phone 24 49 documentation accessing 2 encrypted c
7. description of 19 dialing 23 online help using 22 P Personal Address Book PAB dialing from 25 59 subscribing to 51 phone lines buttons for 15 description of 18 viewing 16 phone screen adjusting contrast of 45 changing language of 45 choosing items 21 cleaning 2 features of 16 placed calls records of 49 placing calls options for 23 prioritizing calls 41 privacy and shared lines 37 using 39 programmable buttons description of 15 labels for 16 Q QRT using 54 received calls records of 49 redial 23 remote in use icon for shared lines 37 resume using 28 ringer customizing 45 60 indicator for 16 volume 44 S safety warnings 3 secure calls 40 selecting calls 19 services button description of 15 services subscribing to 51 settings button description of 15 settings customizing 44 shared lines and remote in use icon 37 description of 37 maximum calls on 37 with barge 38 with privacy 39 softkey buttons description of 16 labels for 16 speakerphone answering calls with 27 button identifying 15 hanging up with 28 mode 42 placing calls with 23 volume 44 speed dial buttons identifying 15 configuring 46 labels 16 using 24 0L 7762 01 status data locating 54 status line viewing 16 suspicious calls tracing 39 switching calls 20 T TAPS using 11 text entering on phone 22 Tool for Auto Registered Phones Support 11 transferring options for 29 troubleshooting
8. section on page 39 Maximum Supported Calls on a Shared Line The maximum number of calls that a shared line supports can vary by phone Thus at times you might not be able to make a new call on the shared line even if your co worker can For example your phone supports a maximum of four calls on a shared line and your co worker s phone supports five calls on the same line If there are four calls on the line the NewCall softkey is unavailable to you but available to your co worker Cisco IP Phone 7961G 7961G GE and 7941G 7941G GE 37 Adding Yourself to a Shared Line Call Depending on how your phone is configured you can add yourself to an established call on a shared line using Barge or cBarge Typically only one of these features will be available to you If you want to Then See if a co worker has Look at the shared line number When the line is in use from another an active call on the phone the line button displays red Q and the remote in use icon appears shared line a e If your co worker has Privacy enabled the Barge and cBarge softkeys are not available and you cannot barge the call In this case you cannot view information for the private call on your phone screen however you can still use the shared line to place and receive new calls View current calls on Press the red line button for the remote in use line All non private calls the shared line appear in the call activity area of the phone screen
9. Conference Calls 31 Types of Supported Conference Calls 31 Starting and Joining a Standard Conference 32 Starting or Joining a Meet Me Conference Call 33 Advanced Call Handling 35 Storing and Retrieving Parked Calls 35 Picking Up a Redirected Call on Your Phone 35 Using a Shared Line 37 Understanding Shared Lines 37 Adding Yourself to a Shared Line Call 38 Preventing Others from Viewing or Joining a Shared Line Call 39 Tracing Suspicious Calls 39 Making and Receiving Secure Calls 40 Prioritizing Critical Calls 41 Using a Handset Headset and Speakerphone 42 Obtaining a Headset 42 Using AutoAnswer with a Headset or the Speakerphone 43 Customizing Phone Settings 44 Adjusting the Volume 44 Customizing Rings and Message Indicators 45 Customizing the Phone Screen 45 Setting Up Speed Dial Features 46 Using Voice Messaging Call Logs and Directories 48 Accessing Voice Messages 48 Using Call Logs and Directories 49 OL 7762 01 Accessing Your User Options Web Pages 50 Logging In to the User Options Web Pages 50 Subscribing to Phone Services 51 Understanding Additional Configuration Options 52 Troubleshooting Your Phone 54 Using the Quality Reporting Tool 54 Cisco One Year Limited Hardware Warranty Terms 55 Index 57 Cisco IP Phone 7961G 7961G GE and 7941G 7941G GE vi OL 7762 01 Getting Started How to Use this Guide This guide provides you with an overview of the features available on your phone Y
10. a parked call Enter the call park number from any Cisco IP Phone in your network to connect to the call You have a limited amount of time to retrieve the parked call before it reverts to ringing at its original destination See your system administrator for this time limit Picking Up a Redirected Call on Your Phone Your system administrator might enable Call Pickup for your phone if you share call handling responsibilities with co workers Call PickUp allows you to answer a call that is ringing on a co worker s phone by redirecting the call to your phone You can use Call PickUp features to handle calls for co workers who are in your call pickup group PickUp who are in another pickup group GPickUp or who are in a group associated with your group OPickUp Cisco IP Phone 7961G 7961G GE and 7941G 7941G GE 35 If you want to Then Answer a call that is ringing on another extension within your call pickup group Press PickUp to connect to the call You might have to go off hook to press PickUp If your system administrator did not enable auto pickup the call will ring on your phone when you press PickUp In this case press Answer to connect to the call Answer a call that is ringing on another extension outside of your group Press GPickUp You might have to go off hook to press GPickUp Enter the group pickup code provided by your system administrator to connect to the call If your system adm
11. a service from the Available Services drop down list and click Continue Enter more information upon request such as a zip code or PIN then click Subscribe Change or end From the main menu choose Configure your Cisco IP Phone Services Click subscriptions a service in the Your Subscribed Services panel Click Update after making changes or click Unsubscribe Add a service to a After subscribing to a service choose Add Update your Service URL Buttons programmable from the main menu For each available button select a service from the button 9 drop down list and enter text description Click Update after making changes Your system administrator determines how many programmable buttons are available for services and might assign service buttons to your phone Access a service on qs on your phone Or if you have added a service to a your phone programmable button press the button Learn how to use See Customizing Your Cisco IP Phone on the Web phone services http www cisco com univercd cc td doc product voice c_ipphon index htm Cisco IP Phone 7961G 7961G GE and 7941G 7941G GE 51 Understanding Additional Configuration Options Your system administrator can configure your phone to use specific button and softkey templates along with special services and features if appropriate The table below provides an overview of some configuration options that you might want to discuss with your p
12. and technical performance the audio portion of a headset must sound good to you the user and to the party on the far end Sound is subjective and Cisco cannot guarantee the performance of any headsets or handsets but some of the headsets and handsets on the sites listed below have been reported to perform well on Cisco IP Phones Nevertheless it is ultimately still the customer s responsibility to test this equipment in their own environment to determine suitable performance For information about headsets see http vxicorp com cisco http plantronics com 12 OL 7762 01 An Overview of Your Phone An Overview of Your Phone The Cisco IP Phone 7961G and 7961G GE gigabit Ethernet version and the 7941G and 7941G GE gigabit Ethernet version are full feature telephones that provide voice communication over the same data network that your computer uses allowing you to place and receive phone calls put calls on hold speed dial numbers transfer calls make conference calls and so on The gigabit Ethernet Cisco IP Phone 7961G GE and 7941G GE deliver the latest technology and advancements in Gigabit Ethernet VoIP telephony The Cisco IP Phone 7961G and 7961G GE provide six programmable buttons for phone lines features speed dial numbers and services while the Cisco IP Phone 7941G and 7941G GE provide two programmable buttons see the Buttons and Hardware section on page 13 for more details In addition to basic call hand
13. based services for example a Personal Address Book button Phone features for example a Privacy button The buttons illuminate to indicate status Q Green steady Active call on this line off hook Q Green blinking Call on hold on this line Q Amber steady Privacy feature enabled O Amber blinking Incoming call ringing on this line Q Red Shared line currently in use 9 No color No call activity on this line on hook Phone screen Shows phone features See the Phone Screen Features section on page 16 Footstand button Allows you to adjust the angle of the phone base Messages button Typically auto dials your voice message service varies by service See the EN Accessing Voice Messages section on page 48 5 Directories button Opens closes the Directories menu Use it to access call logs and corporate az directories See the Using Call Logs and Directories section on page 49 6 Help button Activates the Help menu See the Getting Help on Your Phone section on page 22 7 Settings button Opens closes the Settings menu Use it to control phone screen contrast and a ring sounds See the Customizing Phone Settings section on page 44 8 Services button Opens closes the Services menu See the Accessing Your User Options Web AD Pages section on page 50 9 Volume button Controls the volume and other settings See the Customizing Phone Settings section on page 44 10 Speaker button Toggles the spe
14. com 3 read translated and localized warranty information about your product follow these steps a Enter this part number in the Warranty Document Number field 78 10747 01C0 b Select the language in which you would like to view the document Click Go The Cisco warranty page appears d Read the document online or click the PDF icon to download and print the document in Adobe Portable Document Format PDF You can also contact the Cisco service and support website for assistance http www cisco com public Support_root shtml 55 Duration of Hardware Warranty One 1 Year Replacement Repair or Refund Policy for Hardware Cisco or its service center will use commercially reasonable efforts to ship a replacement part within ten 10 working days after receipt of a Return Materials Authorization RMA request Actual delivery times can vary depending on the customer location Cisco reserves the right to refund the purchase price as its exclusive warranty remedy To Receive a Return Materials Authorization RMA Number Contact the company from whom you purchased the product If you purchased the product directly from Cisco contact your Cisco Sales and Service Representative Complete the information below and keep it for reference Company product purchased from Company telephone number Product model number Product serial number Maintenance contract number 56 OL 7762 01
15. deployed there is not a single best solution that is optimal for all environments Cisco recommends that customers test the headsets that work best in their environment before deploying a large number of units in their network In some instances the mechanics or electronics of various headsets can cause remote parties to hear an echo of their own voice when they speak to Cisco IP Phone users Cisco Systems recommends the use of good quality external devices like headsets that are screened against unwanted radio frequency RF and audio frequency AF signals Depending on the quality of these devices and their proximity to other devices such as cell phones and two way radios some audio noise may still occur See the Using External Devices with Your Cisco IP Phone section on page 8 for more information The primary reason that a particular headset would be inappropriate for the Cisco IP Phone is the potential for an audible hum This hum can be heard by either the remote party or by both the remote party and you the Cisco IP Phone user Some potential humming or buzzing sounds can be caused by a range of outside sources for example electric lights being near electric motors large PC monitors In some cases a hum experienced by a user may be reduced or eliminated by using a local power cube See the Using an External Power Supply section on page 8 for more information Subjective to the User Beyond the physical mechanical
16. its cradle Or press EndCall Hang up while using the headset Press _ If you want to keep headset mode activated keep the button lit after hanging up press EndCall Hang up while using the speakerphone Press Q or EndCall Hang up one call but preserve another Press EndCall If necessary remove the call from hold first call on the same line Using Hold and Resume Only one call can be active at any given time all other calls will be placed on hold If you want to Then Put a call on hold Make sure the call you want to put on hold is highlighted and press Hold Remove a call from Make sure that the appropriate call is highlighted and press Resume hold on the current line Remove a call from Press a blinking line button If there is a single call holding on this hold on a different line line the call will resume automatically If there are multiple calls holding make sure that the appropriate call is highlighted and press Resume Note that a held call is indicated by the call on hold icon im Tip Engaging the Hold feature typically generates music or a beeping tone For this reason avoid putting a conference call on hold 28 OL 7762 01 Using Mute Mute disables the audio input for your phone With Mute enabled you can hear other parties on a call but they cannot hear you If you want to Then Toggle Mute on Press Toggle Mute off Press
17. munkat v gezte legven figvelemmel az elektromos ramk r k okozta kock zatokra s ismerkedjen meg a szokasos balesetv delmi eljarasokkal A kiadvanyban szereplo figyelmeztet sek forditasa a k sz l khez mell kelt biztons gi figyelmeztet sek k z tt tal lhat a forditas az egyes figyelmeztet sek v g n l that sz m alapj n keresheto meg ORIZZE MEG EZEKET AZ UTASITASOKAT
18. the conference call hanging up might end the conference depending on how your system administrator configured your phone To avoid this you can transfer the conference to another caller before hanging up That caller then acts as the virtual controller for the conference A virtual controller cannot add or remove parties however the conference continues with the established participants Tip e Calls must be on the same line before you can add them to a standard conference call If calls are on different lines transfer them to a single line before using Confrn or Join e If you get an error stating No Participant Info when attempting to use Join be sure that you have selected at least one call in addition to the active call which is selected automatically e Depending on how your phone is configured if you leave a conference after creating it the conference might end See the last row of the above table for more information Starting or Joining a Meet Me Conference Call Meet Me conferencing allows participants to join a conference by calling the conference number directly rather than waiting for the conference initiator to call them See the following table for details Cisco IP Phone 7961G 7961G GE and 7941G 7941G GE 33 If you want to Then Establish a Meet Me conference Press New Call or lift the receiver to go off hook Then press MeetMe and dial the Meet Me conference number S
19. to dial from a call log while on another active call scroll to a call record and press Dial Then choose a menu item to handle the original call e Hold Puts the first call on hold and dials the second e ransfer Transfers the first party to the second Press Transfer twice Conference Creates a conference call with all parties Press Confrn twice e EndCall Disconnects the first call and dials the second Dial from a corporate directory on the phone Choose amp gt Corporate Directory exact name can vary Use your keypad to enter letters then press Search To dial select the listing or scroll to it and go off hook If you want to dial from a directory while on an active call scroll to a listing and press Dial Then choose a menu item to handle the original call Hold Puts the first call on hold and dials the second e Transfer Transfers the first party to the second Press Transfer twice e Conference Creates conference call with all parties Press Confrn twice e EndCall Disconnects the first call and dials the second Dial from a corporate directory web page Use the Cisco WebDialer feature Open a web browser and go to your company directory Click on a phone number in the directory Click Dial to place the call Click Hangup to end the call See the Customizing Your Cisco IP Phone on the Web guide for more details http www cisco com univercd cc td doc prod
20. univercd cc td doc product voice c_ipphon index htm Tip e If you make a mistake while entering a phone number press lt lt to erase one or more digits Press Cancel to exit the dialing attempt e If you cannot hear a dial tone or complete a phone call one or more of the following factors might apply If necessary ask your system administration for more information You need log into the Extension Mobility service from the ea button on your phone You need to enter a client matter code or forced authorization code after dialing a number Your phone has time of day restrictions that prevent you from using some features during certain hours of the day 26 OL 7762 01 Answering a Call To answer a call go off hook by picking up the handset Or see the following table for more options If you want to Then Answer with a headset Press if unlit Or if is already lit press Answer or the flashing line button Answer with the speakerphone Press Answer or Switch from a connected call to answer a ringing call Press Answer or if the call is ringing on a different line press the flashing line button Either action answers the new call and automatically places the first call on hold See the Using Hold and Resume section on page 28 for more information Answer a call using call waiting Ask your system administrator to set up the Call Waiting fe
21. user ID and default password from your system administrator Step2 Open a web browser on your computer and enter the URL provided by your system administrator and log on Step3 From the general menu select your device type phone model in the Select a device drop down list After you make your selection a context sensitive menu appears with options appropriate for your device type Step4 Choose a feature option to display the configuration page and then make appropriate selections or changes Step5 Click Update to apply and save your changes Step6 Click Return to the Menu to go back to the context sensitive menu or click Log Off to exit the User pages 50 OL 7762 01 Subscribing to Phone Services Before you can access subscription phone services on your phone you need to subscribe to them by using your computer to access the User Options web pages See the Logging In to the User Options Web Pages section on page 50 for help logging in Phone services can include e Web based information such as stock quotes movie listings and weather reports e Network data such as corporate calendars and searchable directories Phone features such as My Fast Dials and a Personal Address Book Refer to the following table for more information If you want to Then do this after you log in and select your device type Subscribe to a service From the main menu choose Configure your Cisco IP Phone Services Select
22. 2 for headset purchasing information Use the speakerphone Press Q to toggle speakerphone mode on or off Manv of the actions vou can take to dial a number or answer a call will automaticallv trigger speakerphone mode assuming that the handset is in its cradle and is not lit Switch to the headset or speakerphone from the handset during a call Press Q or then hang up the handset Switch to the handset from the speakerphone or headset during a call Lift the handset without pushing any buttons Tip See the Connecting Your Phone section on page 10 to locate the headset port e See the Basic Call Handling section on page 23 for detailed instructions about how to use the handset headset and speakerphone to place answer end and otherwise handle calls Obtaining a Headset Your phone supports four or six wire headset jacks For information about purchasing headsets see the Headset Information section on page 11 and go to the following URL http vxicorp com cisco 42 OL 7762 01 Using AutoAnswer with a Headset or the Speakerphone You might use AutoAnswer if you receive a high volume of incoming calls or handle calls on behalf of others Your system administrator configures AutoAnswer to work with either your speakerphone or headset See the table below for details If you Then Use AutoAnswer with a Keep headset mode active in other words
23. 54 U User Options web pages accessing 50 and phone services 51 V voice message indicator 48 voice message service 48 volume button description of 15 volume adjusting 44 VW warnings safety 3 WebDialer 24 Cisco IP Phone 7961G 7961G GE and 7941G 7941G GE 61 62 OL 7762 01 Cisco SYSTEMS Corporate Headquarters European Headquarters Americas Headquarters Asia Pacific Headquarters Cisco Systems Inc Cisco Systems International BV Cisco Systems Inc Cisco Systems Inc 170 West Tasman Drive Haarlerbergpark 170 West Tasman Drive 168 Robinson Road San Jose CA 95134 1706 Haarlerbergweg 13 19 San Jose CA 95134 1706 28 01 Capital Tower USA 1101 CH Amsterdam USA Singapore 068912 www cisco com The Netherlands www cisco com WWW cisco com Tel 408 526 4000 www europe cisco com Tel 408 526 7660 Tel 65 6317 7777 800 553 NETS 6387 Tel 31020357 1000 Fax 408 527 0883 Fax 65 6317 7799 Fax 408 526 4100 Fax 31020 357 1100 Cisco Systems has more than 200 offices in the following countries Addresses phone numbers and fax numbers are listed on the Cisco Web site at www cisco com go offices Argentina Australia e Austria Belgium e Brazil e Bulgaria Canada Chile China PRC e Colombia e Costa Rica Croatia Cyprus Czech Republic Denmark Dubai UAE Finland France Germany Greece Hong Kong SAR Hungary India Indonesia Ireland Israel e Italy Japan 9 Korea Luxembourg 9 Malaysia Mex
24. All rights reserved Cisco Cisco IOS Cisco Systems and the Cisco Systems logo are registered trademarks of Cisco Systems Inc or its affiliates in the United States and certain other countries All other brands names or trademarks mentioned in this document or Website are the property of their respective owners The use of the word partner does not imply a partnership relationship between Cisco and any other company 0501R OL 7762 01 Cisco SYSTEMS Quick Reference H Cisco IP Phone 7961G 7961G GE and 7941G 7941G GE Softkey Definitions Icon Reference Button Reference Common Phone Tasks Softkey Definitions AbbrDial Dial using a speed dial index number Answer Answer a call Back Return to the previous Help topic Barge Add yourself to a call on a shared line CallBack Receive notification when a busy extension becomes available Cancel Cancel an action or exit a screen without applying changes cBarge Add yourself to a call on a shared line and establish a conference call CFwdALL Set up cancel call forwarding Clear Delete records or settings Close Close the current window ConfList View conference participants Confrn Create a conference call Delete Remove characters to the right of the cursor when using EditDial Dial Dial an entered phone number DirTrfr Transfer two calls to each other EditDial Edit a number in a call log EndCall Discon
25. Cisco SYSTEMS Phone Guide Cisco IP Phone 7961G 7961G GE and 7941G 7941G GE for Cisco CallManager 4 1 3 INCLUDING LICENSE AND WARRANTY Corporate Headquarters Cisco Systems Inc 170 West Tasman Drive San Jose CA 95134 1706 USA http www cisco com Tel 408 526 4000 800 553 NETS 6387 Fax 408 526 4100 ne xs Common Phone Tasks If you want to Then View or dial from your call logs Press Ni Choose a call log To dial scroll to a listing and go off hook Edit a number in a call log Press EditDial Use lt lt or gt gt to erase or skip digits Dial from a corporate directory Choose gt Corporate Directory Enter letters and press Search Go off hook to dial Place or answer a new call with a call active Press New Call or Answer The first call is placed on hold automatically Hold and resume a call Make sure the call is highlighted and press the Hold or Resume softkey Transfer a call to a new number Press Transfer and enter a target number then press Transfer again Transfer two calls on the same line to each other Scroll to each call and press Select Then press more gt DirTrfr Or to stay on the line with callers press Join Start a standard conference call Press more gt Confrn Dial a number Press Confrn again Repeat for each party Cisco SYSTEMS e Copyright O 2005 Cisco Systems Inc
26. Identification MCID feature to your phone This feature enables you to identify an active call as suspicious which initiates a series of automated tracking and notification messages If you want to Then Notify your system Press MCID You will hear a special tone and see the message MCID administrator about a successful on your phone The call remains active until you end the call suspicious or harassing call Cisco IP Phone 7961G 7961G GE and 7941G 7941G GE 39 Making and Receiving Secure Calls Depending on how your system administrator has configured your phone system your phone might support making and receiving secure calls Your phone is capable of supporting these types of calls e Authenticated call The identities of all phones participating in the call have been verified e Encrypted call The phone is receiving and transmitting encrypted audio your conversation within the Cisco IP network Encrypted calls are also authenticated e Non secure call At least one of the participating phones or the connection does not support these security features or the phones cannot be verified Then If you want to Check the security level of a call Look for a security icon in the top right corner of the call activity area next to the call duration timer f Authenticated call f Encrypted call Neither security icon appears if the call is non secure Determine if secure calls can
27. a line For example you are one of many people who can handle incoming calls on the shared line or you are a manager who shares an extension number with your assistant Understanding Shared Lines Remote in Use If you have a shared line you might see the remote in use icon on your phone screen ff This icon indicates that a co worker is currently using the shared line You can place and receive calls as usual on a shared line even when the remote in use icon appears Sharing Call Information and Barging Unless a co worker who shares your line has the Privacy feature enabled you can see information on your phone screen about calls that your co worker places and receives on the shared line This information might include caller ID and call duration Conversely when you are using a shared line information about your call is displayed on the co worker s phone screen When call information is visible in this way you and co workers can add yourselves to calls on the shared line using either the Barge or cBarge feature Adding yourself to a call on a shared line is called barging For more information about barging see the Adding Yourself to a Shared Line Call section on page 38 Privacy If you do not want co workers who share your line to see information about your calls enable the Privacy feature Doing so also prevents co workers from barging your calls See the Preventing Others from Viewing or Joining a Shared Line Call
28. akerphone on or off When the speakerphone is on the Q button is lit 11 Mute button Toggles the Mute feature on or off When Mute is on the button is lit Cisco IP Phone 7961G 7961G GE and 7941G 7941G GE 15 12 Headset button Toggles the headset on or off When the headset is on the button is lit Y 13 Navigation button Allows you to scroll through menus and highlight items Use in conjunction with softkeys to activate highlighted items 14 Keypad Allows you to dial phone numbers enter letters and choose menu items 15 Softkev buttons Each button activates a softkey option displayed on your phone screen 16 Handset light strip Indicates an incoming call or new voice message Phone Screen Features This is what your main phone screen might look like with an active call The following table provides a basic overview of phone screen features To Voicemail 61000 a Connected EK Hold EndCall Transfer more 33 137522 16 OL 7762 01 Primary phone line An Overview of Your Phone Displays the phone number extension number for your primary phone line When several feature tabs are open the phone number and the time and date alternate display in this area Icons for programmable buttons Icons indicate how programmable buttons Q are set up on vour phone e Phone line icon Corresponds to a phone line and reflects the call or line state You mig
29. alls 40 ending a call options for 28 extension numbers viewing 16 58 F Fast Dial service dialing with 25 subscribing to 51 feature buttons directories 15 help 15 messages 15 services 15 settings 15 feature menus using 21 features availability of 17 52 footstand adjusting 11 button identifying 15 forwarding calls options for 30 G group call pickup using 35 handset light strip 16 securing in cradle 11 using 42 volume 44 hanging up options for 28 headset answering calls with 27 button identifying 16 hanging up with 28 OL 7762 01 mode 42 placing calls with 25 volume 44 headset performance general 11 help button description of 15 help using 22 hold and switching calls 20 and transferring 29 using 28 icons for call states 18 on buttons 22 installing Cisco IP Phone 10 K keypad description of 16 entering text with 22 L line buttons identifying 15 lines description of 18 viewing 16 Cisco IP Phone 7961G 7961G GE and 7941G 7941G GE Malicious Call Identification MCID using 39 Meet Me conferences 31 33 menus using 21 messages indicator for 45 48 listening to 48 messages button description of 15 missed calls records of 49 MLPP using 41 multiple calls handling 20 mute button description of 15 mute using 29 navigation button description of 16 network configuration data locating 54 off hook description of 19 dialing 23 on hook
30. ature for your phone When this feature is enabled you will hear a call waiting tone and see caller ID information if a new call comes in while you are on another call To answer the call press Answer To return to the original call you must put this call on hold See the Using Hold and Resume section on page 28 Automatically connect an incoming call after a ring or two Ask your system administrator to set up the AutoAnswer feature For more information see the Using AutoAnswer with a Headset or the Speakerphone section on page 43 Retrieve a held call on another phone such as a phone in a conference room Use Call Park See the Storing and Retrieving Parked Calls section on page 35 Use your phone to answer a call that is ringing on a co worker s phone by redirecting the call to your phone Use Call Pickup See the Picking Up a Redirected Call on Your Phone section on page 35 Answer a priority call Hang up the current call and press Answer See the Prioritizing Critical Calls section on page 41 Send an incoming call directly to your voice messaging system Press iDivert The incoming call automatically transfers to your voice message greeting Cisco IP Phone 7961G 7961G GE and 7941G 7941G GE 27 Ending a Call To end a call hang up See the following table for details If you want to Then Hang up while using the handset Return the handset to
31. be made in your company Contact your system administrator S Note There are interactions restrictions and limitations that affect how security features work on your phone For more information ask your system administrator 40 0L 7762 01 Prioritizing Critical Calls In some specialized environments such as military or government offices you might need to make and receive urgent or critical calls If you have the need for this specialized call handling your system administrator can add Multilevel Precedence and Preemption MLPP to your phone Keep these terms in mind e Precedence indicates the priority associated with a call e Preemption is the process of ending an existing lower priority call while accepting a higher priority call that is sent to your phone If you Then Want to choose a priority precedence level for an outgoing call Contact your system administrator for a list of corresponding precedence numbers for calls Want to make a priority precedence call Enter the MLPP access number provided by your system administrator followed by the phone number Hear a special ring faster than usual or special call waiting tone You are receiving a priority precedence call An MLPP icon on your phone screen indicates the priority level of the call Want to view priority level of a call Look for an MLPP icon on your phone screen Priority call Medium priority
32. co IP Phone on the Web at the following URL http www cisco com univercd cc td doc product voice c_ipphon index htm 2 OL 7762 01 Getting Started Safety and Performance Information Installing and Using Your Phone Read the following safety notices before installing or using your Cisco IP Phone A Warning Waarschuwing Varoitus Cisco IP Phone 7961G 7961G GE and 7941G 7941G GE IMPORTANT SAFETY INSTRUCTIONS This warning symbol means danger You are in a situation that could cause bodily injury Before you work on any equipment be aware of the hazards involved with electrical circuitry and be familiar with standard practices for preventing accidents Use the statement number provided at the end of each warning to locate its translation in the translated safety warnings that accompanied this device Statement 1071 SAVE THESE INSTRUCTIONS BELANGRIJKE VEILIGHEIDSINSTRUCTIES Dit waarschuwingssymbool betekent gevaar U verkeert in een situatie die lichamelijk letsel kan veroorzaken Voordat u aan enige apparatuur gaat werken dient u zich bewust te zijn van de bij elektrische schakelingen betrokken risico s en dient u op de hoogte te zijn van de standaard praktijken om ongelukken te voorkomen Gebruik het nummer van de verklaring onderaan de waarschuwing als u een vertaling van de waarschuwing die bij het apparaat wordt geleverd wilt raadplegen BEWAAR DEZE INSTRUCTIES TARKEITA TURVALLISUUSOHJEITA Tama varoitus
33. e or speakerphone after dialing re dialing or speed dialing a number Many of the actions that you can take to dial will automatically trigger speakerphone mode assuming that the handset is in its cradle and 9o is not lit These actions include pressing Redial or a speed dial button Redial the most Press Redial By default Redial uses your primary line However you can recently dialed open a secondary line and then press Redial To open a line press en number Cisco IP Phone 7961G 7961G GE and 7941G 7941G GE 23 If you want to Then Speed dial a number Do one of the following Press D a speed dial button before or after going off hook e Entera speed dial index number 1 99 on the keypad while on hook and press AbbrDial For details see the Setting Up Speed Dial Features section on page 46 Place a call when another call is active using another line Press Q for the new line The call on the first line will be placed on hold automaticallv Place a call when another call is active using the same line Press Hold Next press New Call Then dial redial or speed dial a number Or continue to talk on the active call while preparing to dial from a call log or corporate directorv See the next two rows in this table for details Dial from a call log Choose ACT Missed Calls Received Calls or Placed Calls To dial select the listing or scroll to it and go off hook If you want
34. ecords Dial from a call log Choose a listing and go off hook If you need to edit the number displayed in the record to add or to remove a prefix for example press EditDial followed by or to erase digits or move the cursor If you want to dial from a call log while on an active call scroll to a call record and press Dial Then choose a menu item to handle the original call e Hold Puts the first call on hold and dials the second e Transfer Transfers the first party to the second and drops you from the call Press Transfer again after dialing to complete the action e Conference Creates a conference call with all parties including you Press Confrn again after dialing to complete the action e EndCall Disconnects the first call and dials the second Erase your call logs Press aam then press Clear Doing so erases your Missed Placed and Received call logs Dial froma corporate directory Choose up gt Corporate Directory exact name can vary Search for a listing by entering letters with your keypad You can search using a partial name To dial from a listing select it or scroll to it and go off hook If you want to dial from a directory while on an active call scroll to a listing and press Dial Then choose a menu item to handle the original call e Hold Puts the first call on hold and dials the second Transfer Transfers the first party to the second and drops you f
35. ee vour administrator for a list of valid numbers Remember to inform participants about the conference number so that thev can dial in However participants will hear a busv tone if thev call the conference number before vou have dialed in Participate in a Meet Me conference Dial the Meet Me conference number provided bv the conference initiator You will be connected to the conference only after the conference initiator has dialed in End a Meet Me conference Hang up or press EndCall 34 OL 7762 01 Advanced Call Handling Advanced call handling tasks involve special non standard features that your system administrator might configure for your phone depending on your call handling needs and work environment You will not have access to these features unless your system administrator enables them for you Storing and Retrieving Parked Calls You can park a call when you want to store the call so that you or someone else can retrieve it from another phone in the Cisco CallManager system for example a phone at a co worker s desk or in a conference room Call Park is a feature that your system administrator must enable for you If you want to Then Store an active call During a call press Park You may need to press the more softkey to see using Call Park Park This prompts your phone to store the call Note the call park number displayed on your phone screen and hang up Retrieve
36. en Button Reference Shared line remote in use E Messages Secure Calls eu Services f Authenticated call Help f Encrypted call O Directories Selected Device 9 9 f Handset in use AD Settings C Headset in use Volume x a 0 Speakerphone in use Q Speaker Critical Calls Q Mute Priority call O Headset Medium priority call High priority call ek Highest priority call Contents Getting Started 1 How to Use this Guide 1 Cleaning the Phone Screen 2 Where to Find Additional Information 2 More Information about Customizing Your Phone on the Web 2 Safety and Performance Information 3 Connecting Your Phone 10 An Overview of Your Phone 13 Buttons and Hardware 13 Phone Screen Features 16 Understanding Feature Functionality and Availability 17 Call Handling and Navigation Tips 18 Understanding Lines vs Calls 18 Understanding Call and Line Icons 18 Going On Hook and Off Hook 19 Selecting Calls 19 Viewing Calls and Switching Between Calls 20 Choosing Phone Screen Items 21 Using Feature Menus 21 Entering and Editing Text 22 Getting Help on Your Phone 22 Understanding Button Icons 22 Basic Call Handling 23 Placing aCall 23 Answering a Call 27 Cisco IP Phone 7961G 7961G GE and 7941G 7941G GE iii Ending a Call 28 Using Hold and Resume 28 Using Mute 29 Transferring a Connected Call 29 Forwarding Your Calls to Another Number 30 Making
37. ersetzung in den bersetzten Sicherheitshinweisen die zusammen mit diesem Gerat ausgeliefert wurden BEWAHREN SIE DIESE HINWEISE GUT AUF IMPORTANTI ISTRUZIONI SULLA SICUREZZA Questo simbolo di avvertenza indica un pericolo La situazione potrebbe causare infortuni alle persone Prima di intervenire su qualsiasi apparecchiatura occorre essere al corrente dei pericoli relativi ai circuiti elettrici e conoscere le procedure standard per la prevenzione di incidenti Utilizzare il numero di istruzione presente alla fine di ciascuna avvertenza per individuare le traduzioni delle avvertenze riportate in questo documento CONSERVARE QUESTE ISTRUZIONI 0L 7762 01 Getting Started Advarsel VIKTIGE SIKKERHETSINSTRUKSJONER Dette advarselssymbolet betyr fare Du er i en situasjon som kan fore til skade pa person du begynner a arbeide med noe av utstyret m du vere oppmerksom pa farene forbundet med elektriske kretser og kjenne til standardprosedyrer for a forhindre ulykker Bruk nummeret i slutten av hver advarsel for a finne oversettelsen i de oversatte sikkerhetsadvarslene som fulgte med denne enheten TA VARE PA DISSE INSTRUKSJONENE Aviso INSTRUGOES IMPORTANTES DE SEGURANCA Este s mbolo de aviso significa perigo Voc esta em uma situac o que poder ser causadora de les es corporais Antes de iniciar a utilizac o de qualquer equipamento tenha conhecimento dos perigos envolvidos no manuseio de circuitos el tricos e fam
38. hone system administrator based on your calling needs or work environment S Note You can locate Phone Guides and other documents listed in this table from the following URL http www cisco com univercd cc td doc product voice c_ipphon index htm If you Then For more information Need to handle Ask your system administrator to Talk to your system administrator more calls on your configure your line to support more or phone support team phone line calls Need more than Ask your system administrator to Talk to your system administrator one phone line configure one or more additional or phone support team directory numbers for you Need more speed First make sure that you are using all of See the dial buttons your currently available speed dial e Setting Up Speed Dial buttons Features section on page 46 If you need additional speed dial Subscribing to Phone Services section on page 51 SE e Cisco IP Phone 7914 Expansion Another option is to attach the Module Phone Guide Cisco IP Phone 7914 Expansion Module to your phone buttons try using Abbreviated Dialing or subscribing to the Fast Dial service Work with or Consider using See the work as an e The Cisco IP Manager Assistant e Using a Shared Line section d 8 8 AI FUE service on page 37 assistant e a shared line e Cisco IP Manager Assistant User Guide Want to use one Request a shared line This allows
39. ht have multiple phone lines Speed dial number icon If available corresponds to speed dial See Setting Up Speed Dial Features section on page 46 for details Phone services icon If available corresponds to a web based phone service such as the Personal Address Book Phone feature icon If available corresponds to an enabled feature such as Privacy Softkey labels Each displays a softkey function To activate a softkey press the softkey button Gw Status line Displavs audio mode icons status information and prompts Call activitv area Displavs current calls per line including caller ID call duration and call state See the Viewing Calls and Switching Between Calls section on page 20 for related information Phone tab Indicates call activity Feature tabs Each feature menu has a corresponding tab The tab is visible when the feature menu is open Press a feature button Settings Directories Messages Services to switch between open menus See the Using Feature Menus section on page 21 Understanding Feature Functionality and Availability The operation of your Cisco IP Phone and the features available to you may vary depending on the call processing agent used by your company and also on how your company s phone support team has configured your phone system Therefore some of the features included in this Phone Guide might not be available to you or migh
40. ico The Netherlands New Zealand 9 Norway 9 Peru Philippines 9 Poland Portugal 9 Puerto Rico 9 Romania 9 Russia Saudi Arabia Scotland Singapore Slovakia e Slovenia e South Africa e Spain Sweden Switzerland Taiwan Thailand Turkey 9 Ukraine United Kingdom United States Venezuela e Vietnam 9 Zimbabwe CCSP CCVP the Cisco Square Bridge logo Follow Me Browsing and StackWise are trademarks of Cisco Systems Inc Changing the Way We Work Live Play and Learn and Quick Study are service marks of Cisco Systems Inc and Access Registrar Aironet ASIST BPX Catalyst CCDA CCDP CCIE CCIP CCNA CCNP Cisco the Cisco Certified Internetwork Expert logo Cisco IOS Cisco Press Cisco Systems Cisco Systems Capital the Cisco Systems logo Cisco Unity Empowering the Internet Generation Enterprise Solver EtherChannel EtherFast EtherSwitch Fast Step FormShare GigaDrive GigaStack HomeLink Internet Quotient IOS IP TV iQ Expertise the iQ logo iQ Net Readiness Scorecard LightStream Linksys MeetingPlace MGX the Networkers logo Networking Academy Network Registrar Packet PIX Post Routing Pre Routing ProConnect RateMUX ScriptShare SlideCast SMARTnet StrataView Plus TeleRouter The Fastest Way to Increase Your Internet Quotient and TransPath are registered trademarks of Cisco Systems Inc and or its affiliates in the United States and certain other countries All other trademarks mentioned in this docume
41. if the call is put on hold transferred or turned into a conference call Preventing Others from Viewing or Joining a Shared Line Call If you share a phone line you can use the Privacy feature to prevent others who share the line from viewing or barging your calls adding themselves to calls on the shared lines using the Barge or cBarge feature If you want to Then Prevent others from viewing or Enable Privacy by pressing the button labeled Private Y When barging any calls on a shared line Privacy is on this icon appears next to the Privacy button 8 and the button illuminates amber O Allow others to view or barge any Disable Privacy by pressing the button labeled Private _ When calls on a shared line Privacy is off this icon appears next to the Privacy button Q and the button appears unlit Tip e If the phone that shares your line has Privacy enabled you can make and receive calls using the shared line as usual However you cannot add yourself to existing calls on the shared line and the barge softkeys will not be available to you e The Privacy feature applies to all shared lines on your phone Consequently if you have multiple shared lines on your phone and Privacy is enabled coworkers will not be able to view or barge calls on any of your shared lines Tracing Suspicious Calls If you are receiving suspicious or malicious calls your system administrator can add the Malicious Call
42. iliarize se com as pr ticas habituais de prevenc o de acidentes Utilize o n mero da instruc o fornecido ao final de cada aviso para localizar sua traduc o nos avisos de seguranca traduzidos que acompanham este dispositivo GUARDE ESTAS INSTRUCOES Advertencia INSTRUCCIONES IMPORTANTES DE SEGURIDAD Este s mbolo de aviso indica peligro Existe riesgo para su integridad f sica Antes de manipular cualquier equipo considere los riesgos de la corriente el ctrica y familiar cese con los procedimientos est ndar de prevenci n de accidentes Al final de cada advertencia encontrar el n mero que le ayudar a encontrar el texto traducido en el apartado de traducciones que acompa a a este dispositivo GUARDE ESTAS INSTRUCCIONES Varning VIKTIGA SAKERHETSANVISNINGAR Denna varningssignal signalerar fara Du befinner dig i en situation som kan leda till personskada Innan du utf r arbete p n gon utrustning m ste du vara medveten om farorna med elkretsar och k nna till vanliga f rfaranden f r att forebygga olyckor Anv nd det nummer som finns i slutet av varje varning for att hitta dess vers ttning i de versatta s kerhetsvarningar som medf ljer denna anordning SPARA DESSA ANVISNINGAR Cisco IP Phone 7961G 7961G GE and 7941G 7941G GE 5 Figyelem FONTOS BIZTONSAGI ELOIRASOK Ez a figvelmezeto jel vesz lyre utal S r l svesz lyt rejto helvzetben van Mielott barmely berendez sen
43. immediate call High priority flash call yaa Highest priority flash override or Executive Override call Higher priority calls are displayed at the top of your call list If you do not see an MLPP icon the priority level of the call is normal routine Want to accept a higher priority call Answer the call as usual If necessary end an active call first Hear a continuous tone interrupting your call You or the other party are receiving a call that must preempt the current call Hang up immediately to allow the higher priority call to ring through Tip e When you make or receive an ML PP enabled call you will hear special ring tones and call waiting tones that differ from the standard tones e If you enter an invalid MLPP access number a verbal announcement will alert you of the error Cisco IP Phone 7961G 7961G GE and 7941G 7941G GE 41 Using a Handset Headset and Speakerphone The following table describes how to use these devices If you want to Then Use the handset Lift it to go off hook replace it to go on hook Use a headset Press to toggle headset mode on and off AutoAnswer users should see the Using AutoAnswer with a Headset or the Speakerphone section on page 43 for exceptions You can use the headset in conjunction with all of the controls on your phone including Qs and See the Obtaining Headset section on page 4
44. inistrator did not enable auto pickup the call will ring on your phone when you press GPickUp and enter the group pickup code In this case press Answer to connect to the call Answer a call that is ringing on another extension in your group or in an associated group Press OPickUp to connect to the call You might have to go off hook to press OPickUp If your system administrator did not enable auto pickup the call will ring on your phone when you press OPickUp In this case press Answer to connect to the call Tip e When you press PickUp and GPickUp you connect to the call that has been ringing for the longest time e With OPickUp your system administrator can associate multiple call pickup groups with your group and assign a priority to the groups When you press OPickUp you connect to the ringing call in the pickup group with the highest priority e If you want to pick up the call on an extension other than your primary line first press an available line button and then press a Call PickUp softkey 36 0L 7762 01 Using a Shared Line Your system administrator might assign a shared phone line to you Typically a shared line has two main uses One person uses multiple phones For example your shared line is assigned to both your desk phone and a lab phone An incoming call to the shared line rings on both phones and you can use either phone to answer the call e Multiple people share
45. justing the Handset Rest When you connect your phone you might want to adjust the handset rest to ensure that the receiver will not slip out of the cradle See the table below for instructions 1 Set the handset aside and pull the square plastic tab from the handset rest 2 Rotate the tab 180 degrees Slide the tab back into the handset rest An extension protrudes from the top of the rotated tab Return the handset to the handset rest Registering with TAPS After your phone is connected to the network your system administrator might ask you to auto register your phone using TAPS Tool for Auto Registered Phones Support TAPS might be used for a new phone or to replace an existing phone To register with TAPS pick up the handset enter the TAPS extension provided by your system administrator and follow the voice prompts You might need to enter your entire extension including the area code After your phone displays a confirmation message hang up The phone will re start Headset Information To use a headset connect it to the headset port on the back of your phone Although Cisco Systems performs some internal testing of third party headsets for use with the Cisco IP Phones Cisco does not certify or support products from headset or handset vendors Because of the inherent environmental and hardware inconsistencies in the locations where Cisco IP Phones are Cisco IP Phone 7961G 7961G GE and 7941G 7941G GE 11
46. keep Q illuminated even headset when you are not on a call To keep headset mode active press EndCall to hang up rather than pressing Q to end the call then press New Call or Dial when placing new calls If your phone is set up to use AutoAnswer in headset mode calls will be answered automatically only if is lit Otherwise calls will ring normally and you will need to manually answer them Use AutoAnswer with the Keep the handset in the cradle and headset mode inactive in other speakerphone words keep 9o unlit If your phone is set up to use AutoAnswer in speakerphone mode calls will be answered automatically using the speakerphone only if the above criteria are met Otherwise calls will ring normally and you will need to manually answer them Cisco IP Phone 7961G 7961G GE and 7941G 7941G GE 43 Customizing Phone Settings You can personalize your Cisco IP Phone by adjusting settings as described in the tables below Keep in mind a few tips when reviewing this information Most settings are accessible on your phone but a few are accessed online from your User Options web pages See the Logging In to the User Options Web Pages section on page 50 for more information e If an is not responsive your system administrator might have disabled this button on your phone Ask your system administrator for more information Adjusting the Volume The table below describes how to adjust and save volume levels
47. l with the longest duration To return to the standard view press then immediately press the line button Only one call can be active other calls will be placed on hold automatically When you have multiple calls on one line calls with the highest precedence and longest duration display at the top of the call list See the Prioritizing Critical Calls section on page 41 e Calls of a similar type are grouped together in the call list For example calls that you have interacted with are grouped near the top selected calls are grouped next and calls that you have not yet answered are grouped last 20 OL 7762 01 An Overview of Your Phone Choosing Phone Screen Items To choose an item on the phone screen Do this By scrolling Press the Navigation button to highlight an item in a list Press a relevant softkey such as Select or Dial to finish the action By item number Press the corresponding number on your keypad For example press 4 to choose the fourth item in a menu Using Feature Menus If you want to Then Open or close a feature Press a feature button menu ey Messages e Services az Directories lt Settings Q Help Seroll through a list or Press the Navigation button menu Go back one level in a Press Exit Note that if you press Exit from the top level of a menu the feature menu menu will close Switch among open Press a feature butto
48. ling features your phone supports specialized or advanced telephony features that can extend and customize your call handling capabilities Your Cisco IP Phone also provides you with e Access to network data and services You can access specialized web based services from your phone Online control from your User Options web pages You can customize your phone s features using a web browser on your computer An online help system You can obtain information about features buttons softkeys and menu items directly from your phone Buttons and Hardware Some of the hardware features on your Cisco IP Phone include Phone screen display Buttons for speakerphone mode and headset mode Four softkey buttons for access to telephony features Four feature buttons for access to messages directories services and settings Programmable buttons for phone lines features speed dial numbers and services A help button for on the spot information Refer to the following illustrations and table for details Cisco IP Phone 7961G 7961G GE and 7941G 7941G GE 13 Cisco IP Phone 7961G and 7961G GE Figure 1 09481 Cisco IP Phone 7941G and 7941G GE Figure 2 709451 OL 7762 01 14 An Overview of Your Phone 1 Programmable Depending on configuration programmable buttons provide access to buttons e Phone lines line buttons e e Speed dial numbers speed dial buttons e Web
49. merkki merkitsee vaaraa Tilanne voi aiheuttaa ruumiillisia vammoja Ennen kuin k sittelet laitteistoa huomioi s hk piirien kasittelemiseen liittyvat riskit ja tutustu onnettomuuksien yleisiin ehk isytapoihin Turvallisuusvaroitusten k nn kset l ytyv t laitteen mukana toimitettujen k nnettyjen turvallisuusvaroitusten joukosta varoitusten lopussa n kyvien lausuntonumeroiden avulla SAILYTA NAMA OHJEET Attention Warnung Avvertenza IMPORTANTES INFORMATIONS DE SECURITE Ce symbole d avertissement indique un danger Vous vous trouvez dans une situation pouvant entrainer des blessures ou des dommages corporels Avant de travailler sur un quipement soyez conscient des dangers li s aux circuits lectriques et familiarisez vous avec les proc dures couramment utilis es pour viter les accidents Pour prendre connaissance des traductions des avertissements figurant dans les consignes de s curit traduites qui accompagnent cet appareil r f rez vous au num ro de l instruction situ la fin de chaque avertissement CONSERVEZ CES INFORMATIONS WICHTIGE SICHERHEITSHINWEISE Dieses Warnsymbol bedeutet Gefahr Sie befinden sich in einer Situation die zu Verletzungen f hren kann Machen Sie sich vor der Arbeit mit Ger ten mit den Gefahren elektrischer Schaltungen und den blichen Verfahren zur Vorbeugung vor Unf llen vertraut Suchen Sie mit der am Ende jeder Warnung angegebenen Anweisungsnummer nach der jeweiligen b
50. n Each feature menu has a corresponding tab The feature menus tab is visible when the feature menu is open Cisco IP Phone 7961G 7961G GE and 7941G 7941G GE 21 Entering and Editing Text Then If you want to Enter a letter on your phone screen Press the appropriate keypad number one or more times to select a letter with or without capitalization from the pop up menu When you pause the cursor automatically advances to allow you to enter the next letter Delete within an entry or move your cursor Press lt lt or Delete to remove a letter or digit Press gt gt to move the cursor to the right Getting Help on Your Phone Your Cisco IP Phone provides a comprehensive online help system Help topics appear on the phone screen See the following table for details Then If you want to View the main menu Press on your phone and wait a few seconds for the menu to display If you are already in Help press Main Main menu topics include About Your Cisco IP Phone Descriptive details about your phone e How dol Procedures and information about common phone tasks e Calling Features Descriptions and procedures for calling features e Help Tips on using and accessing Help Learn about a button or softkey Press o then quickly press a button or softkey Learn about a menu item Press divan 4 0 UD to display a feature menu Highlight a menu item then p
51. ne Your phone provides on hook dialing pre dial which enables you to enter or choose phone numbers before activating the call When your phone is on hook this icon appears next to the appropriate phone line eX e Off Hook The phone handset is lifted from the cradle the speakerphone is active or any of several other methods are used to get a dial tone or to answer an incoming call When your phone is off hook one of these icons appears depending on the call or line state Ey f See the Understanding Call and Line Icons section on page 18 for related information Selecting Calls Many phone features require that you select the calls you want to use with a particular feature For example if you have four held calls but only want to join two of them to a conference call you can select the calls that you want to add to the conference before activating the feature If you want to Then Highlight a call Use the Navigation button to scroll through the call list Highlighted calls appear slightly darker than other calls Select a call Highlight a connected or held call and press Select Selected calls are indicated with a next to them Verify selected calls Use the Navigation button to scroll through the list of calls Selected calls are indicated with a and are grouped together in the call list Cisco IP Phone 7961G 7961G GE and 7941G 7941G GE 19 Viewing Calls and Switching Between Calls These
52. nect the current call Erase Reset settings to their defaults Exit Return to the previous screen GPickUp Answer a call ringing in another group iDivert Send a call to your voice messaging system Join Join several calls on a single line to create a conference call MeetMe Host a Meet Me conference call more Display additional softkeys NewCall Make a new call OPickUp Answer a call ringing in another group that is associated with your group Park Store a call using Call Park PickUp Answer a call in your group QRT Submit call problems to the system administrator Redial Redial the most recently dialed number Remove Remove a conference participant Resume Resume a call on hold RmLstC Drop the last party added to conference call Save Save the chosen settings Search Search for a directory listing Select Select an item on the screen Transfer Transfer a call Update Refresh content and get the latest information VidMode Choose a video display mode for a video conference lt lt Delete entered characters gt Move through entered characters Icon Reference Call State Other Features Speed Dial button configured Call Forwarding enabled Messages walting Call on hold Video enabled Connected call Call selected Off hook Feature enabled esu On hook Ringing phone B B De
53. nfigured the Quality Reporting Tool for your phone you can use the QRT softkey to mmediately report an audio problem on a current call Select a general problem from a list of problem categories and reason codes 54 0L 7762 01 Cisco One Year Limited Hardware Warranty Terms There are special terms applicable to your hardware warranty and various services that you can use during the warranty period Your formal Warranty Statement including the warranty applicable to Cisco software is included on the Cisco Documentation CD and on Cisco com Follow these steps to access and download the Cisco Information Packet and your warranty document from the CD or Cisco com 1 Launch your browser and go to this URL http www cisco com univercd cc td doc es_inpck cetrans htm The Warranties and License Agreements page appears 2 To read the Cisco Information Packet follow these steps a Click the Information Packet Number field and make sure that the part number 78 5235 02F0 is highlighted Select the language in which you would like to read the document Click Go The Cisco Limited Warranty and Software License page from the Information Packet appears aos e Read the document online or click the PDF icon to download and print the document in Adobe Portable Document Format PDF Note You must have Adobe Acrobat Reader to view and print PDF files You can download the reader from Adobe s website http www adobe
54. nt or Website are the property of their respective owners The use of the word partner does not imply a partnership relationship between Cisco and any other company 0502R O 2005 Cisco Systems Inc All rights reserved The Java logo is a trademark or registered trademark of Sun Microsystems Inc in the U S or other countries OL 7762 01
55. om the main menu beep only etc Note If you do not see this option then it has not been enabled on your system Change the way that the Log in to your User Options web pages select your device then choose voice message light on your Change the Message Waiting Lamp policy from the main menu handset works Typically the default system policy tells your phone to always light when you receive a new voice message Customizing the Phone Screen You can adjust some settings on your phone screen to fit your needs If you want to Then Change the phone Choose a gt User Preferences gt Contrast screen contrast Press Up Down or Pp then press Save Or press Cancel to revert to the previously saved setting Note If you accidentally save a very light or very dark contrast and cannot see the phone screen display Press and then press 1 3 on the keypad Next press e to change the contrast until you can see the phone screen display and then press Save Cisco IP Phone 7961G 7961G GE and 7941G 7941G GE 45 If you want to Then Change the background Choose gt User Preferences gt Background Images Use the image Navigation button to view available images Press Select to choose an image Press Preview if you want to see how the background will look and Exit to return to the selection menu Press Save to accept the image or press Cancel to revert to the previously saved setting N
56. on on page 31 Send a call to your voice messaging system Press iDivert The call is automatically transferred to your voice message greeting You can use iDivert with a call that is active ringing or on hold Cisco IP Phone 7961G 7961G GE and 7941G 7941G GE 29 Tip e When on hook transfer is enabled you can either hang up or press Transfer then hang up e If on hook transfer is not enabled on your phone be aware that hanging up instead of pressing Transfer cancels the transfer action and places the party to be transferred on hold e You cannot use Transfer to redirect a call on hold Press Resume to remove the call from hold before transferring it Forwarding Your Calls to Another Number You can use Call Forward All to redirect your incoming calls from your Cisco IP Phone to another number N Note Enter the Call Forward All target number exactly as you would dial it from your desk phone For example enter an access code or the area code if necessary If you want to Then Set up call forwarding on your CFwdALL and enter a target phone number primary line Cancel call forwarding on Press CFwdALL your primary line Verify that call forwarding is Look for this icon above the primary phone number ven Also enabled on your primary line check that the status text near the bottom of the the call forwarding target number Set up or cancel call Log in
57. on that came with it For a general overview of voice message service features refer to the following table If you want to Then Set up and personalize your voice message service Press and follow the voice instructions If a menu appears on your screen choose an appropriate menu item See if you have a new voice message Look at your phone for the following indicators e A steady red light on your handset This indicator can vary See the Customizing Rings and Message Indicators section on page 45 A flashing envelope icon text message on your screen Listen to your voice messages or access the voice messages menu Press Depending on your voice message service doing so either auto dials the message service or provides a menu on your screen Send a call to your voice message system Press iDivert The iDivert feature automatically transfers a call including a ringing or held call to your voice message system Callers will hear your voice message greeting and can leave you a message 48 OL 7762 01 Using Call Logs and Directories Your phone maintains logs of your missed placed and received calls You can use the Directories button to access these records You can also access a corporate directory if available If you want to Then View your call logs Choose p gt Missed Calls Placed Calls or Received Calls Each log can store up to 100 r
58. on your phone If you want to Then Adjust the volume Press Ge during a call or after invoking a dial tone level for a call You can press Save to save this volume setting for future calls Note that volume settings for the handset speakerphone and headset must be adjusted separately Adjust the volume Press EE g while the handset is in the cradle and the headset and level for the ringer speakerphone buttons are off The new ringer volume is saved automatically 44 OL 7762 01 Customizing Rings and Message Indicators You can customize the way your phone indicates an incoming call or a new voice mail message for each of your lines Customized ring sounds and other indicators can help you quickly differentiate between multiple lines For example you can choose a chirping sound to indicate an incoming call on Line 1 and a drumbeat to indicate an incoming call on Line 2 If you want to Then Change the ring sound Choose gt User Preferences gt Rings Choose a phone line or the default ring setting Next choose a ring type to play a sample of it When you find a ring sound that you want press Select and Save Press Cancel to revert to the previously saved setting Press Default to apply the default ring setting to a selected phone line Change the ring pattern Log in to your User Options web pages select your device then choose flash only ring once Change the Ring Settings for your phone fr
59. or use cables with a better shield and connector e Shorten the length of the external device cable Apply ferrites or other such devices on the cables for the external device 8 OL 7762 01 Getting Started Cisco cannot guarantee the performance of the system because Cisco has no control over the quality of external devices cables and connectors The system will perform adequately when suitable devices are attached using good quality cables and connectors A Caution In European Union countries use only external speakers microphones and headsets that are fully compliant with the EMC Directive 89 336 EC Cisco IP Phone 7961G 7961G GE and 7941G 7941G GE Connecting Your Phone Your system administrator will likely connect your new Cisco IP Phone to the corporate IP telephony network If that is not the case refer to the graphic and table below to connect your phone DC adaptor port DC48V for phones not provided with inline power 113656 Access port 10 100 1000 PC for connecting your phone to your computer 2 AC to DC power supply Handset port 3 AC power cord Headset port 4 Network port 10 100 1000 SW for Footstand button connecting to the network 10 OL 7762 01 Connecting Your Phone Adjusting the Footstand To change the angle that your phone sits on your desktop adjust the footstand while pressing the footstand button Ad
60. ote If you do not see a selection of images then this option has not been enabled on your system Change the language Log in to your User Options web pages select your device then choose Change the Locale from the main menu See the Logging In to the User Options Web Pages section on page 50 for more information Setting Up Speed Dial Features Speed dial features allow you to press a button or enter an index code to place a call You can set up speed dialing for your phone in two ways e Speed dialing with a button You can assign a speed dial number to any available programmable button on your phone that has not already been configured as a line feature or service button e Speed dialing with an index code Using the Abbreviated Dialing feature you can enter an assigned index number 1 to 99 rather than dialing the entire phone number Set up both types of speed dial features from your User Options web pages as described in the table below See the Logging In to the User Options Web Pages section on page 50 for more information about your User Options pages If you want to Then Add speed dialnumbers Log in to your User Options web pages select your device then choose to phone buttons Add Update Speed Dials from the main menu In the Speed Dial Settings on Phone section enter a phone number and label for each available speed dial button Enter the number exactly as you would dial it from y
61. ou can read it completely for a solid understanding of your phone s capabilities or refer to the table below for pointers to commonly used sections If you want to Then Explore your phone on your own Press Q on the phone when you need assistance Clean your phone See the Cleaning the Phone Screen section on page 2 Review safety information See the Safety and Performance Information section on page 3 Connect your phone See the Connecting Your Phone section on page 10 Use your phone after it is installed Start with the An Overview of Your Phone section on page 13 Learn about the display See the Phone Screen Features section on page 16 Learn about handling calls and navigating menus on your phone See the Call Handling and Navigation Tips section on page 18 Make calls See the Placing a Call section on page 23 Put calls on hold See the Using Hold and Resume section on page 28 Mute calls See the Using Mute section on page 29 Transfer calls See the Transferring a Connected Call section on page 29 Make conference calls See the Making Conference Calls section on page 31 Share a phone number See the Using a Shared Line section on page 37 Use your phone as a speakerphone or switch between audio devices See the Using a Handset Headset and Speakerphone section on page 42
62. our desk phone For example enter an access code such as 9 or the area code if necessary The label you enter appears next to the speed dial button on your screen 46 OL 7762 01 If you want to Then Add speed dialnumbers Log in to your User Options web pages select your device then choose to use with Abbreviated Add Update Speed Dials from the main menu Dialing In the Speed Dial Settings not associated with a phone button section enter a phone number and label for each available speed dial button Enter the number exactly as you would dial it from your desk phone For example enter an access code such as 9 or the area code if necessary Remove a speed dial Delete the phone number and label from either of the speed dial web pages number Tip e For details on making calls using either speed dial feature see the Placing a Call section on page 23 e Your system administrator can assign speed dial buttons to your phone and restrict the number of speed dial buttons that you can configure Cisco IP Phone 7961G 7961G GE and 7941G 7941G GE 47 Using Voice Messaging Call Logs and Directories This section describes how you can use feature buttons to access voice messages call logs and directories Accessing Voice Messages Your company determines the voice message service that your phone system uses For the most accurate and detailed information about this service refer to the documentati
63. our phone number and settings to a shared Cisco IP Phone Ask your system administrator about the Cisco Extension Mobility Service See the Using the Extension Mobility Service section in the document Customizing Your Cisco IP Phone on the Web Cisco IP Phone 7961G 7961G GE and 7941G 7941G GE 53 Troubleshooting Your Phone This section tells you how to access information about your Cisco IP Phone and phone calls to help your system administrator or technician diagnose problems with your phone If you are asked to Then Access network Choose a gt Network Configuration and select the network configuration data configuration item that you want to view Access status data Choose a gt Status and select the status item that you want to view Access phone model Choose lt I gt Model Information information S A Note If is not responsive your system administrator might have disabled this button on your phone Ask your system administrator for more information Using the Quality Reporting Tool Your system administrator may temporarily configure your Cisco IP Phone with the Quality Reporting Tool QRT to troubleshoot performance problems If QRT is enabled for your phone you can use the QRT softkey to submit information about problem phone calls to your system administrator You might need to press the more softkey to display QRT Depending on how your system administrator co
64. pply when you use the external power supply with the Cisco IP Phone A Warning This product relies on the building s installation for short circuit over current protection Ensure that a fuse or circuit breaker no larger than 120 VAC 15A U S 240 VAC 10A international is used on the phase conductors all current carrying conductors A Warning The device is designed to work with TN power systems A Warning The plug socket combination must be accessible at all times because it serves as the main disconnecting device A Warning The power supply must be placed indoors A Caution Only use the Cisco specified power supply with this product Using External Devices with Your Cisco IP Phone The following information applies when you use external devices with the Cisco IP Phone Cisco recommends the use of good quality external devices speakers microphones and headsets that are shielded against unwanted radio frequency RF and audio frequency AF signals Depending on the quality of these devices and their proximity to other devices such as mobile phones or two way radios some audio noise may still occur In these cases Cisco recommends that you take one or more of the following actions e Move the external device away from the source of the RF or AF signals Route the external device cables away from the source of the RF or AF signals e Use shielded cables for the external device
65. r Options Web Pages section on page 50 Place a call using a billing or tracking code Dial a number and enter a client matter code CMC or a forced authorization code FAC when prompted by a distinctive tone Your system administrator will tell you if you need to enter CMC or FAC codes and can provide you with detailed instructions Cisco IP Phone 7961G 7961G GE and 7941G 7941G GE 25 If you want to Then Place a call using Make sure that you are logged in to Extension Mobility EM Choose your Cisco Extension yo gt EM Service exact name might vary then use your keypad to enter Mobility profile login information If you are sharing a phone you might need to log in to EM before you can access certain features or complete a call EM is a special non default feature that your system administrator can assign to phones and phone users Refer to the Customizing Your Cisco IP Phone on the Web guide http www cisco com univercd cc td doc product voice c_ipphon index htm Make a video call Check the phone screen display for this icon Kl If the icon is present your phone is video enabled and can support Cisco VT Advantage This enables you to make video calls using your Cisco IP Phone your personal computer and an external video camera Contact your system administrator for assistance and refer to the Cisco VT Advantage Quick Start Guide and Cisco VT Advantage User Guide http www cisco com
66. ress Q twice quickly Get help using Help Press twice quickly without first selecting a menu item q y 8 View network statistics for an active call Press Q twice quickly during an active call Understanding Button Icons This Phone Guide uses images of buttons with icons For a description of button icons used in this book see the Buttons and Hardware section on page 13 or refer to the Button Reference section of the Quick Reference at 22 the front of this book OL 7762 01 Basic Call Handling This section covers basic call handling tasks such as placing answering transferring and conferencing calls The features you use to perform these tasks are standard and available on most phone systems Placing a Call To place a call pick up the handset and dial Or use one of the other options outlined in the following table If you want to Then Pre dial dial Do one of the following on hook without e Enter a phone number The Auto Dial feature might pop up to suggest first dial matching phone numbers from your Placed Calls log tone Press the Navigation button to display phone numbers from your Placed Calls log Next press Dial Or do one of these actions to go off hook and dial the highlighted phone number e Lift the handset e Press Q or Press Dial Press e a line button Dial using the Press New Call and enter a phone number Or you can press 9 befor
67. rom the call Press Transfer again after dialing to complete the action e Conference Creates a conference call with all parties including you Press Confrn again after dialing to complete the action e EndCall Disconnects the first call and dials the second Note If the network shuts down or is reset you might lose information in your call logs Cisco IP Phone 7961G 7961G GE and 7941G 7941G GE 49 Accessing Your User Options Web Pages Because your Cisco IP Phone is a network device it can share information with other network devices in your company including your computer and web based services accessible using a web browser on your computer You can establish phone services and control settings and features from your computer using the Cisco CallManager User Options web pages Once you configure features and services on the web pages you can access them on your phone For example you can set up speed dial buttons from your web pages then access them on your phone This section describes how to access your User Options web pages and how to subscribe to phone services For more details about the features you can configure and the phone services to which you can subscribe refer to Customizing Your Cisco IP Phone on the Web at the following URL http www cisco com univercd cc td doc product voice c_ipphon index htm Logging In to the User Options Web Pages Procedure Step1 Obtain a User Options URL
68. special feature that your system administrator must configure for you See the Starting or Joining a Meet Me Conference Call section on page 33 for additional instructions Starting and Joining a Standard Conference A standard conference allows at least three people to participate in a single call See the following table for details If you want to Then Start a standard conference call bv calling participants During a connected call press Confrn to add another partv to the call Xou mav need to press the more softkev to see Confrn Enter the conference participant s phone number After the call connects and vou have spoken to the conference participant press Confrn again to add this partv to vour call Repeat to add additional participants Invite current callers to join a standard conference With two or more calls on a single line scroll to highlight any call on the line and press Select Repeat this process for each call you want to add to the conference From one of the selected calls press Join You may need to press the more softkey to see Join Note that the active call is selected and added to the conference automatically Participate in a standard conference Answer the phone when it rings You do not need to do anything special to participate in a standard conference call Barge add yourself to a call on a shared line and turn the call into a standard conference call Highligh
69. t a remote in use call on a shared line and press cBarge You may need to press the more softkey to display cBarge Other parties on the call will hear a barge tone See the Using a Shared Line section on page 37 for details View a list of conference participants Highlight an active conference and press ConfList Participants are listed in the order in which they join the conference with the most recent additions at the top Get an updated list of conference participants While viewing the conference list press Update See who started the conference While viewing the conference list locate the person listed at the bottom of the list with an asterisk next to the name Drop the last party added to the conference Highlight the participant s name at the top of the conference list and press Remove The last participant is always listed at the top of the list Or when not viewing the conference list press RmLstC You can remove participants only if you initiated the conference call 32 OL 7762 01 If you want to Then Remove any conference Highlight the participant s name and press Remove You can remove participant participants only if you initiated the conference call End your participation in a Hang up or press EndCall If you did not initiate the conference call standard conference hanging up will not disrupt the connection for the remaining parties If you initiated
70. t work differently on your phone system Contact your support desk or system administrator if you have questions about feature operation or availability Cisco IP Phone 7961G 7961G GE and 7941G 7941G GE 17 Call Handling and Navigation Tips These guidelines can help you handle calls and navigate menus on your Cisco IP Phone Understanding Lines vs Calls It is sometimes easy to confuse lines and calls on your phone Use these tips to avoid confusion Lines The Cisco IP Phone 7961G 7961G GE supports up to six lines and the Cisco IP Phone 7941G 7941G GE supports up to two lines Each line corresponds to a phone number or extension that others can use to call you The number of lines assigned to your phone depends on how your system administrator configures your phone s programmable buttons To see how many lines you have look at the line area of your phone screen You have as many lines as you have phone numbers and phone line icons eX Calls Each line can support multiple calls Therefore you might find yourself handling several calls on one phone line The default configuration is four calls per line but your system administrator can adjust this number according to your needs Regardless of the number of lines your phone supports a maximum of 200 calls at a time Understanding Call and Line Icons Your phone displays icons to help you determine the call and line state whether the call is on hold ringing connected and so on
71. this softkey to establish a standard conference by calling each participant Standard conference calling is a default feature available on most phones e Join Use this softkey to establish a standard conference among several calls already on one line e cBarge Use this softkey to add yourself to an existing call on a shared line and to turn the call into a standard conference call This is an optional feature available only for shared lines and your system administrator must configure it for you See the Using a Shared Line section on page 37 for details See the Starting and Joining a Standard Conference section on page 32 for additional instructions Meet Me Conference Calls Meet Me conferencing allows participants to join a conference by calling the conference number directly rather than waiting for the conference initiator to call them To start a Meet Me conference use the MeetMe softkey on your phone then dial the Meet Me phone number provided to you by your system administrator To participate in a Meet Me conference dial the Meet Me phone number at a specified time Conference participants hear a busy tone if they call into the conference before the conference initiator has dialed in Once the conference initiator has dialed in the Meet Me conference is established and can continue even if the conference initiator Cisco IP Phone 7961G 7961G GE and 7941G 7941G GE 31 disconnects Note that Meet Me conferencing is a
72. tips can help you switch between calls on one or more lines If the call you want to switch to is not automatically highlighted use the Navigation button to scroll to it If you want to Then Switch between calls on one line Highlight the call vou are switching to and press Resume The other call is placed on hold automaticallv Switch from a connected call to answer a ringing call Press Answer or press a blinking amber button for the line with the incoming call Doing so automatically places the first call on hold Switch between calls on different lines Press the blinking green button for the line that you are switching to If there is a single call holding on the line it will resume automatically If there are multiple calls holding on the line scroll to the specific call if necessary and press Resume See all calls on a specific line Press Q then immediately press the line button Doing so shows call details but will not impact the call state it is therefore useful if you are talking on one line and want to view held calls on another line See an overview of line activity one call per line Press for the highlighted line A line appears highlighted when the calls associated with it are displayed on the phone screen Doing so prompts the phone to switch to call overview mode and display one call per line This call is either the active call or if all calls are on hold the held cal
73. to your User Options web pages choose your device then forwarding for any line choose Forward all calls from the main menu You can set up or cancel call forwarding for each line on your phone See the Logging In to the User Options Web Pages section on page 50 for login instructions When call forwarding is enabled for any line other than the primary line your phone does not provide you with any confirmation that calls are being forwarded Instead you must confirm your settings in the User Options pages 30 OL 7762 01 Tip e You can forward your calls to a traditional analog phone or to another IP phone although your system administrator might restrict the call forwarding feature to numbers within your company You must configure this feature per line if a call reaches you on a line where call forwarding is not enabled the call will ring as usual Making Conference Calls Your Cisco IP Phone allows you to join three or more people into one telephone conversation creating a conference call Types of Supported Conference Calls There are two types of conference calls Standard and Meet Me Standard Conference Calls In standard or ad hoc conference calls the conference organizer must call participants to add them to the conference Using your Cisco IP Phone you can create standard conference calls in different ways depending on your needs and your phone s configuration e Confrn Use
74. uct voice c_ipphon index htm 24 OL 7762 01 If you want to Then Dial using a headset Do one of the following e If is unlit press it before or after dialing re dialing or speed dialing a number e If is lit press New Call Redial a speed dial button or Y a line button If necessary enter a phone number and press Dial Receive notification when a busy or ringing extension becomes available Call the number and press CallBack while listening to the busy tone or ring sound Hang up When the extension becomes available your phone will provide you with an audio and visual alert The call back to this number is not automatic you must place the call CallBack is a special feature that your system administrator might configure for your phone Note that CallBack will fail if the other party has call forwarding enabled Dial on a secondary line Press 9 for the line that you want to use Make a priority precedence call Enter the MLPP access number provided by your system administrator followed by the phone number For more details see the Prioritizing Critical Calls section on page 41 Dial from a Personal Address Book PAB entry or Fast Dial code Choose aum gt PAB service or Fast Dial service exact names might vary To dial trom a listing select it or scroll to it and go off hook For help subscribing to the PAB or Fast Dial service see the Accessing Your Use
75. you to See the Using a Shared Line extension for use one extension for your desk phone section on page 37 several phones and lab phone for example 52 OL 7762 01 If you Then For more information Share phones or office space with co workers Consider using e Call Park to store and retrieve calls without using the transfer feature e Call Pickup to answer calls ringing on another phone e a shared line to view or join co workers calls e Cisco Extension Mobility to apply your phone number and user profile to a shared Cisco IP Phone Ask your system administrator about these features and see the e Advanced Call Handling section on page 35 e Using a Shared Line section on page 37 e Using the Extension Mobility Service section in the document Customizing Your Cisco IP Phone on the Web Answer calls frequently or handle calls on someone s behalf Ask your system administrator to set up the AutoAnswer feature for your phone See the Using AutoAnswer with a Headset or the Speakerphone section on page 43 Need to make video calls Consider using Cisco VT Advantage which enables you to make video calls using your Cisco IP Phone your personal computer and an external video camera Contact your system administrator for additional assistance and see the Cisco VT Advantage Quick Start Guide and User Guide Want to temporarily apply y

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