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Cisco Unified IP Phone 7965G 7945G Phone Guide

1. 38 OL 14622 01 Pressing PickUp GPickUp or Group PickUp connects you to the call that has been ringing for the longest time Pressing OPickUp or Other PickUp connects you to the call in the pickup group with the highest priority If you have multiple lines and want to pick up the call on a non primary line first press for the desired line then press a Call PickUp button or softkey Storing and Retrieving Parked Calls You can park a call when you want to store the call so that you or someone else can retrieve it from another phone in the Cisco Unified Communications Manager system for example a phone at a co worker s desk or in a conference room You can park a call by using these methods Call Park Use the Park softkey to store the call Your phone displays the call park number where the system stored your call You must record this number and then use the same number to retrieve the call Directed Call Park Use the Transfer softkey to direct the call to an available directed call park number that you dial or speed dial To retrieve the call from a directed call park number dial the park retrieval prefix then dial or speed dial the same directed call park number You can use a Directed Call Park button to speed dial the directed call park number and to monitor whether a directed call park number is occupied or available If you want to Then Store an active call 1 During a call press Park You may need to p
2. Complete the information below and keep it for reference Company product purchased from Company telephone number Product model number Product serial number Maintenance contract number 80 OL 14622 01 Index A Abbreviated Dialing 37 64 Address Book Synchronization Tool 64 answering calls 22 ASCII label field support 64 audible message waiting indicator 60 audio quality of 6 authenticated calls 44 Auto Dial 20 AutoAnswer 51 barge and privacy 43 and shared lines 41 using 41 BLF 44 Busy Lamp Field 44 button 36 buttons identifying 8 C call activity area 14 call forwarding configuring from web page 67 call logs dialing from a URL entry in 55 erasing 54 viewing and dialing from 54 call overview mode 26 call park 39 call pickup 38 call waiting 22 CallBack 20 caller ID 14 call handling advanced 37 basic 19 calls answering 22 barging 41 blocking 29 compared to lines 12 conference features for 30 ending 23 forwarding 67 handling multiple 25 holding and resuming 24 icons for 12 maximum per line 12 multiple parties on 30 multiple switching between 25 Gsco Unified IP Phone 7965Gand 7945GPhone Guide for Gsco Unified Communications Manager 6 1 SCCP and SIP muting 25 parking 39 placing 19 20 prevent barging of 43 prioritizing 45 redirecting while ringing 38 reporting problems with 77 secure 44 storing and retrieving 39 transferring 27 using DND 29 viewing 1
3. 2 Press 9 for a new line The first call is automatically placed on hold Enter a number Using Hold and Resume page 24 Speed dial a number Do one of the following Press a speed dial button Use the Abbreviated Dial feature Use the Fast Dial feature Speed Dialing page 37 Dial from a corporate 1 Choose Sp gt Corporate Using Call Logs page 54 directory on your phone Directory name can vary 2 Enter a name and press Search Highlight a listing and go off hook Dial from a corporate 1 Open a web browser and go to a Setting Up Phones and directory on your personal WebDialer enabled corporate Access Lists for Mobile computer using directory Connect page 69 Cisco WebDialer 2 Click the number that you want to dial Use Cisco CallBack to receive 1 Press CallBack while listening to the Your system notification when a busy or busy tone or ring sound administrator ringing extension is available 9 Hang up Your phone alerts you when the line is free 3 Place the call again 20 OL 14622 01 If you want to Then For more information see See if a line associated with a speed dial call record or directory listing is busy before placing a call to that line Look for Busy Line Feature indicators Using BLF to Determine a Line State page 44 Make a priority precedence call SCCP phones only Enter the MLPP access number then enter a phone number
4. Feature Access Call Forwarding enabled Feature assigned to button Call on hold Mobility assigned to button Connected call Hold assigned to button Incoming call Conference assigned to button Off hook Transfer assigned to button On hook Shared line in use Phone service URL assigned to button Message waiting URL entry in a call log is ready to edit SIP only Authenticated call Option selected Encrypted call ON QBAZOCZYV Feature enabled GPickUp Answer a call ringing in another group iDivert Divert or redirect a call to a voice message system Join Join together existing calls to SCCP only create a conference Links View related Help topics Main Display the Help main menu MeetMe Host a Meet Me conference call more Display additional softkeys New Call Make a new call OPickUp Answer a call ringing in an associated group Park Store a call using Call Park PickUp Answer a call in your group QRT Submit call problems to the system administrator Redial Redial the most recently dialed number Remove Remove a conference participant Resume Resume a call on hold RmLstC Drop the last party added to a conference call Save Save the chosen settings Search Search for a directory listing Select Select a menu item or call Transfer Transfer a call Up
5. 3 Press New 4 Use your phone keypad to enter a name and email information 5 Choose Phones and use the keypad to enter phone numbers Be sure to include any necessary access codes such as a 9 or 1 6 Choose Submit to add the entry to the database Assign a Fast Dial 1 Search for a PAB entry code toa PAB entry 9 Highlight the listing and press Select 3 Press Fast Dial 4 Highlight the number that you want to dial and press Select 5 Highlight the Fast Dial code that you want to assign to the number and press Select Add a new Fast Dial 1 Choose Ca gt Personal Directory gt Personal Fast Dials code notusinga PAB 2 press Fast Dial ie 3 Highlight a Fast Dial code that is unassigned and press Select 4 Press Assign 5 Enter a phone number 6 Press Update Search for Fast Dial 1 Choose Cece gt Personal Directory gt Personal Fast Dials codes 2 You can choose Previous or Next to move through listings 3 Highlight the listing that you want and press Select Place a call using a 1 Search for a Fast Dial code Fast Dial code 2 Highlight the listing you want and press Select 3 Press Dial 4 Choose OK to complete the action Delete a Fast Dial 1 Search for a Fast Dial code code 2 Highlight the listing you want and press Select 3 Press Remove Log out of Personal 1 Choose Cec gt Personal Directory exact name can vary Directory 2 Choose Logout 58 OL 14622 01 Tips e Your system administr
6. Cisco Unified IP Phone 7965G 8 OL 14622 01 Cisco Unified IP Phone 7945G Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 6 1 SCCP and SIP 10 Item Description For more information see Programmable Depending on configuration programmable e Understanding Phone buttons buttons provide access to Screen Features a e Phone lines and intercom lines line buttons e Speed dial numbers speed dial buttons including the BLF speed dial feature e Web based services for example a Personal Address Book button e Phone features for example a Privacy Hold or Transfer button Buttons illuminate to indicate status Green steady Active call or two way intercom call Green flashing Held call Oo Amber steady Privacy in use one way intercom call DND active or logged into Hunt Group Oo Amber flashing Incoming call or reverting call Red steady Remote line in use shared line or BLF status page 14 Basic Call Handling page 19 Speed Dialing page 37 Using a Shared Line page 40 Using BLF to Determine a Line State page 44 Placing or Receiving Intercom Calls page 35 Footstand button Allows you to adjust the angle of the phone base Adjusting the Handset Rest Optional page 5 Display button ZEG Awakens the phone screen from sleep mode _ amp No color Ready for input y p Green stead
7. phone If you want to Then do this after you log in Subscribe to a service eo F Wr Choose User Options gt Device Choose a phone from the Name drop down menu Click Phone Services Click Add New Choose a service from the drop down list and click Next Change the service label and or enter additional service information if available optional Click Save Search for services Select a device Click Phone Services Click Find Change or end services Search for services Select one or more entries Click Delete Selected Change a service name eorP FIP PS FIO RP FN Search for services Click on the service name Change the information and click Save Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 6 1 SCCP and SIP If you want to Then do this after you log in Add a service to an 1 Choose User Options gt Device eee 2 Choose a phone from the Name drop down menu programmable phone button 3 Click Service URL Note If you do not see this option ask your system administrator to configure a service URL button for your phone 4 Choose a service from the Button Service drop down list 5 If you want to rename the service edit the label fields Note Your phone uses the ASCII Label field if the phone does not support double byte character sets 6 Click Save 7 Click Reset to reset your phone necess
8. or Using Call Logs page 54 press the Navigation button with the phone idle to see your Placed Calls Place a call while another call 1 Press Hold Using Hold and Resume is active using the same line Press New Call page 24 2 3 Enter a number 1 Dial from a call log Choose Gali gt Missed Calls Using Call Logs page 54 Received Calls or Placed Calls 2 Scroll to the item using the navigation keys and select the item using the select button Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 6 1 SCCP and SIP Tips e You can dial on hook without a dial tone pre dial To pre dial enter a number then go off hook by lifting the handset or by pressing Dial or e When you pre dial your phone tries to anticipate the number you are dialing by displaying matching numbers if available from your Placed Calls log This is called Auto Dial To call a number displayed with Auto Dial press the number or scroll to it and go off hook e If you make a mistake while dialing press lt lt to erase digits Placing a Call Additional Options You can place calls using special features and services that might be available on your phone See your system administrator for more information about these additional options If you want to Then For more information see Place a call while another call is active using a different line 1
9. page 34 Using cBarge You can create a conference by using cBarge to add yourself to a call on a shared line 32 OL 14622 01 If you want to Then Create a conference by barging a call on a shared line Press the line button for the shared line In some cases you must highlight the call and press cBarge to complete the action See Using Barge to Add Yourself to a Shared Line Call page 41 for more information See a list of participants or remove participants See Viewing or Removing Conference Participants page 34 Using Meet Me Meet Me conferencing allows you to start or join a conference by calling the conference number If you want to Then Start a Meet Me conference 1 Obtain a Meet Me phone number from your system administrator 2 Distribute the number to participants 3 When you are ready to start the meeting go off hook to get a dial tone then press MeetMe 4 Dial the Meet Me conference number Participants can now join the conference by dialing in Note Participants hear a busy tone if they call the conference before the initiator has joined In this case participants must call back Join a Meet Me conference Dial the Meet Me conference number provided by the conference initiator Note You will hear a busy tone if you call the conference before the initiator has joined In this case try your call again End a Meet Me conference All pa
10. Feature Availability Depending on your phone system configuration features included in this Phone Guide might not be available to you or might work differently on your phone Contact your support desk or system administrator for information about feature operation or availability You can access many features either by using a softkey or by pressing a line button You can configure some features but your system administrator controls most of them Here are some details about using softkeys and line buttons to access features Feature Softkey Line Button Label and Icon Call Back CallBack CallBack gt Call Forward CFwdALL Forward All gt Call Park Park Park gt Call PickUp PickUp PickUp gt gt Conference Confrn Conference Conference List ConfList Conference List gt Do Not Disturb DND Do Not Disturb Q or Do Not Disturb End Call EndCall End Call gt gt Group Pickup GPickUp Group PickUp i gt Hold Hold Hold Hunt Group HLog Hunt Group Q or Hunt Group Malicious Call Identification MCID Malicious Call ID gt Meet Me Conferencing MeetMe MeetMe gt Mobility Mobility Mobility New Call New Call New Call gt Other PickUp OPickUp Other PickUp gt Quality Reporting Tool QRT Quality Reporting Tool gt Redial Redial Redial gt Remove Last Conference RmLstC Remove Last Participant gt Party Transfer Transfer Transfer Ry Video Mode Command VidMode Vid
11. Module e You can dial directed call park numbers if you do not have Directed Call Park buttons on your phone However you will not be able to see the status of the directed call park number Logging Out of Hunt Groups If your organization receives a large number of incoming calls you might be a member of a hunt group A hunt group includes a series of directory numbers that share the incoming call load When the first directory number in the hunt group is busy the system hunts for the next available directory number in the group and directs the call to that phone When you are away from your phone you can prevent hunt group calls from ringing your phone by logging out of hunt groups If you want to Then Log out of hunt groups to Press HLog or Hunt Group Your phone screen displays Logged temporarily block hunt group lout of Hunt Group calls Log in to receive hunt group _ Press HLog or Hunt Group softkey When logged in the Hunt calls Group Q button is lit Tip Logging out of hunt groups does not prevent non hunt group calls from ringing your phone Using a Shared Line Your system administrator might ask you to use a shared line if you e Have multiple phones and want one phone number e Share call handling tasks with coworkers e Handle calls on behalf of a manager 40 OL 14622 01 Understanding Shared Lines Remote in Use Icon The remote in use icon appears when another phone that shares y
12. Phone Guide for Cisco Unified Communications Manager 6 1 SCCP and SIP Switching an In Progress Call to Another Phone You can switch in progress calls between the desktop phone and your cellular phone or other remote destination If you want to Then Switch an in progress 1 Press the Mobility softkey and select Send call to mobile call on your desktop 2 Answer the in progress call on your cellular phone phone to a cellular phone The desktop phone line button turns red and handset icons and the calling party number appear on the phone display You cannot use same phone line for any other calls but if your desk phone supports multiple lines you can use another line to make or receive calls Switch an in progress 1 Hang up the call on your cellular phone to disconnect the cellular call from a cellular phone but not the call phone to your desktop 2 Press Resume on your desk phone within 4 seconds and start talking phone on the desk phone Viewing Multiple Calls Understanding how multiple calls are displayed on your phone can help you organize your call handling efforts In standard viewing mode your phone displays calls as follows for the highlighted line e Calls with the highest precedence and longest duration display at the top of the list e Calls of a similar type are grouped together For example calls that you have interacted with are grouped near the top and calls on hold are grouped last You ca
13. Press if unlit Or if is lit press Answer or flashing Using a Handset Headset nd Speakerphone page 50 Answer with the speakerphone Press Answer or flashing Using a Handset Headset nd Speakerphone page 50 Switch from a connected call to answer a new call Press Answer or if the call is ringing on a different line press flashing Using Hold and Resume page 24 Answer using call waiting Press Answer Using Hold and Resume page 24 Send a call to a voice message system Press iDivert Sending a Call to a Voice Message System page 28 Auto connect calls Use AutoAnswer Using AutoAnswer page 51 Retrieve a parked call on another phone Use Call Park or Directed Call Park Storing and Retrieving Parked Calls page 39 Use your phone to answer a call ringing elsewhere Use Call Pickup Picking Up a Redirected Call on Your Phone page 38 22 OL 14622 01 If you want to Then For more information see Answer a priority call SCCP phones only Hang up the current call and press Answer Prioritizing Critical Calls page 45 Answer a call on your cellular phone or other remote destination Set up Mobile Connect and answer your phone When you enable Mobile Connect e Your desktop and remote destinations receive calls simultaneously e When you answer the call on your desktop phone the re
14. Prioritizing Critical Calls page 45 Dial from a Personal Address 1 Choose gt Personal Using Personal Directory Book PAB entry Directory to log in on Your Phone page 57 2 Choose Personal Address Book and search for a listing Place a call using a billing or 1 Dial a number Your system tracking code SCCP phones 2 After the tone enter a client matter administrator only code CMC or a forced authorization code FAC Place a call using your Cisco Extension Mobility profile Log in to the Cisco Extension Mobility service on a phone Using Cisco Extension Mobility page 47 Make a call from a cellular phone using Mobile Voice Access 1 Dial your assigned Mobile Voice access number 2 Enter your cellular phone number if requested and PIN 3 Press 1 to make a call to an enterprise IP phone 4 Dial a desktop phone number other than your desktop phone number Note Before using Mobile Voice Access to make a call obtain your Mobile Voice Access number and End user PIN from your system administrator Using Cisco Extension Mobility page 47 Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 6 1 SCCP and SIP Answering a Call You can answer a call by simply lifting the handset or you can use other options if they are available on your phone If you want to Then For more information see Answer with a headset
15. Secure Calls page 44 Placing or Receiving Intercom Calls You can make an intercom call to a target phone that auto answers the call in speakerphone mode with mute activated The one way intercom call allows you to deliver a short message to the recipient If the recipient s handset or headset is in use the audio is sent to the device that is use Any current call activity that your recipient is engaged in continues simultaneously The target destination receives an intercom alert tone and can then choose to e Listen to the caller with your microphone muted you can hear the caller but the caller cannot hear you e End the intercom call by pressing the EndCall softkey with the intercom call in focus Do this if you do not want to hear the message e Talk to the caller by pressing the active intercom button and use either the handset headset or speaker The intercom call becomes a two way connection so that you can converse with the caller When using the intercom feature be aware of the following e From an intercom line you can only dial other intercom lines e You can use only one intercom line at a time e When your active call is being monitored or recorded you cannot receive or place intercom calls e You cannot place an intercom call on hold AS Note If you log into your desk phone every day using your Extension Mobility profile make sure that your system administrator configures your Extension Mobility profile to inclu
16. Tel 408 526 4000 Tel 65 6317 7777 The Netherlands 800 553 NETS 6387 Fax 65 6317 7799 Www europe cisco com Fax 408 527 0883 Tel 31 0 800 020 0791 Fax 31 0 20 357 1100 Cisco has more than 200 offices worldwide Addresses phone numbers and fax numbers are listed on the Cisco Website at www cisco com go offices CCVP the Cisco logo and the Cisco Square Bridge logo are trademarks of Cisco Systems Inc Changing the Way We Work Live Play and Learn is a service mark of Cisco Systems Inc and Access Registrar Aironet BPX Catalyst CCDA CCDP CCIE CCIP CCNA CCNP CCSP Cisco the Cisco Certified Internetwork Expert logo Cisco IOS Cisco Press Cisco Systems Cisco Systems Capital the Cisco Systems logo Cisco Unity Enterprise Solver EtherChannel EtherFast EtherSwitch Fast Step Follow Me Browsing FormShare GigaDrive HomeLink Internet Quotient IOS iPhone IP TV iQ Expertise the iQ logo iQ Net Readiness Scorecard iQuick Study LightStream Linksys MeetingPlace MGX Networking Academy Network Registrar PIX ProConnect ScriptShare SMARTnet StackWise The Fastest Way to Increase Your Internet Quotient and TransPath are registered trademarks of Cisco Systems Inc and or its affiliates in the United States and certain other countries All other trademarks mentioned in this document or Website are the property of their respective owners The use of the word partner does not imply a partnership relationship amp bet
17. about standard conferences e Barge allows you to add yourself to the call but does not convert the call into a conference or allow you to add new participants Single button and Multi touch Barge Your system administrator determines whether the barge feature on your phone cBarge or Barge operates as a single button or multi touch feature Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 6 1 SCCP and SIP e Single button barge allows you to press a line button to barge a call e Multi touch barge allows you to view call information before barging Using Barge Features The table below describes how to use barge features to add yourself to a call on a shared line If you want to Then See if the shared line is Look for the remote in use icon Gp next to a red line button in use Add yourself to a call Press the red line button Q for the shared line on a shared line One of the following occurs e You are added to the call e A window opens on your phone screen prompting you to select the call that you want to barge Press Barge or cBarge to complete the action You may need to press the more softkey to display Barge or cBarge View conference See Viewing or Removing Conference Participants page 34 participants if you used cBarge Tips e When you barge a call other parties hear a beep tone announcing your presence With cBarge other parties hear
18. and enter the number you want to add as a remote destination followed by 48 OL 14622 01 If you want to Then Make a call from your cellular phone See Placing a Call Additional Options page 20 Turn off Mobile Connect from your cellular phone Dial your assigned Mobile Voice access number Enter your cellular phone number if requested and PIN Press 3 to disable Mobile Connect PF wre Choose whether to turn Mobile Connect off for all configured phones or just one All phones Enter 2 One phone Enter 1 and enter the number you want to remove as a remote destination followed by Tips When calling Mobile Voice Access you need to enter the number you are call from in addition to the PIN if any of the following are true The number you are calling from is not one of your remote destinations The number is blocked by you or your carrier shown as Unknown Number The number is not accurately matched in the Cisco Unified Communications Manager database for example if your number is 510 666 9999 but it is listed as 666 9999 in the database or your number is 408 999 6666 but it is entered as 1 408 999 6666 in the database If you incorrectly enter any requested information such as cellular phone number or PIN three times in a row the Mobile Voice Access call disconnects and you are locked out for a period of time Contact your system adminis
19. calls ring normally and you must manually answer them Use AutoAnswer with the Keep the handset in the cradle and headset mode inactive unlit speakerphone Otherwise calls ring normally and you must manually answer them Tip AutoAnswer is disabled when Do Not Disturb is active Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 6 1 SCCP and SIP Changing Phone Settings You can personalize your Cisco Unified IP Phone by adjusting the ring tone background image and other settings Customizing Rings and Message Indicators You can customize how your phone indicates an incoming call and a new voice mail message You can also adjust the ringer volume for your phone If you want to Then Change the ring tone per line 1 Choose gt User Preferences gt Rings Choose a phone line or the default ring setting Press Select and Save to set the ring tone or press Cancel Change the ring pattern per line flash only ring once beep only etc 2 3 Choose a ring tone to play a sample of it 4 1 Log in to your User Options web pages See Accessing Your User Options Web Pages page 61 2 Access your call ring pattern settings See Controlling Line Settings on the Web page 67 Note Before you can access this setting your system administrator might need to enable it for you Adjust the volume level for Press while the handset
20. to button center select an item that is highlighted on the screen Navigation button e Scroll up and down to see menus and highlight items e Scroll right and left to scroll horizontally in multi column displays Select button scroll to highlight a line using the Navigation button and then e Press to open a menu e Press to play a ringer item e Press to access other features as described on the screen Note The Select button does not take action 14 Keypad Allows you to dial phone numbers enter Basic Call Handling letters and choose menu items page 19 15 Softkey buttons Each activates a softkey option displayed on Understanding Phone Ey Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 6 1 SCCP and SIP your phone screen Screen Features page 14 12 16 Handset light strip Indicates an incoming call or new voice Accessing Voice Messages message page 60 17 Phone screen Shows phone features Understanding Phone Screen Features page 14 Understanding Lines and Calls To avoid confusion about lines and calls refer to these descriptions e Lines Each corresponds to a directory number or intercom number that others can use to call you Each line corresponds to a directory number or intercom number that others can use to call you The Cisco Unified IP Phone 7965G supports one to six lines and the Cisco Unified IP Phone 7945G supports one to
21. to a shared Cisco Unified IP Phone Ask your system administrator about these features and see the e Advanced Call Handling page 37 e Using a Shared Line page 40 e Using Cisco Extension Mobility page 47 Answer calls frequently or handle calls on someone s behalf Ask your system administrator to set up the AutoAnswer feature for your phone See Using AutoAnswer page 51 Need to make video calls SCCP phones only Consider using Cisco Unified Video Advantage which enables you to make video calls using your Cisco Unified IP Phone your personal computer and an external video camera Contact your system administrator for additional assistance and see the Cisco Unified Video Advantage Quick Start Guide and User Guide Determine the state of a phone line associated with a speed dial button call log or directory listing on your phone Ask your administrator to set up the Busy Lamp Field BLF feature for your phone See Using BLF to Determine a Line State page 44 Want to temporarily apply your phone number and settings to a shared Cisco Unified IP Phone Ask your system administrator about the Cisco Extension Mobility Service See Using Cisco Extension Mobility page 47 Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 6 1 SCCP and SIP Troubleshooting Your Phone This section provides troubleshooting informati
22. web pages See Accessing Your User label Options Web Pages page 61 2 Access your line label settings See Controlling Line Settings on the Web page 67 Adjust contrast for 1 Choose a gt User Preferences gt Contrast your Cisco Unified IP 2 To make adjustments press Up Down or Phone Expansion J g P Module 7914 SCCP 3 Press Save or press Cancel phones with Expansion Note The Cisco Unified IP Phone 7945G does not support the Cisco Unified Modules only IP Phone 7914 Expansion Module Turn off illumination of the phone screen Contact your system administrator to see if this optional feature is available to you This feature allows you to turn off phone screen illumination for a pre determined time as set by your system administrator Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 6 1 SCCP and SIP Using Call Logs and Directories This section describes how you can use call logs and directories To access both features use the Directories button eee Using Call Logs Your phone maintains call logs Call logs contain records of your missed placed and received calls Then If you want to View your call logs Choose a gt Missed Calls Placed Calls or Received Calls Each stores up to 100 records Display details for a single call record Choose eee gt Missed Calls Placed Calls or Received Calls Highlight a
23. without staying on the line SCCP 3 Repeat this process for the second call phones only 4 With one of the selected calls highlighted press DirTrfr To display DirTrfr you might need to press more The two calls connect to each other and drop you from the call Note If you want to stay on the line with the callers use Join instead Redirect a call to a voice message system Press iDivert For more information see Sending a Call to a Voice Message System page 28 Tips e If your phone has on hook transfer enabled complete the call by hanging up e If on hook transfer is not enabled on your phone hanging up without pressing Transfer again places the call on hold e You cannot use Transfer to redirect a call on hold Press Resume to remove the call from hold before transferring it Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 6 1 SCCP and SIP Sending a Call to a Voice Message System You can use iDivert to send an active ringing or on hold call to your voice message system Depending on the type of call and your phone configuration you can also use iDivert to send the call to another party s voice message system e Ifthe call was originally sent to someone else s phone iDivert allows you to redirect the call either to your own voice message system or to the original called party s voice message system Your system administrator must make this option availab
24. 4 26 Cisco Extension Mobility 47 Cisco Unified Communications Manager Address Book Synchronizer 64 Cisco Unified IP Phone adjusting height of 6 connecting 4 documentation for 2 feature configuration for 17 74 illustration of 8 9 online help for 16 registering 6 securing handset rest 5 troubleshooting 76 web based services for 61 Cisco Unified IP Phone Expansion Module 7914 40 53 74 Cisco Unified Video Advantage 75 Cisco WebDialer 72 Client Matter Code see CMC CMC 21 76 conference calls Meet Me 33 34 82 removing participants from 34 security level for 34 types of 30 viewing participants for 34 connected 13 corporate directory using from web page 72 using on phone 54 56 D Details softkey viewing multiparty calls with 54 55 device configuration page 61 dialing options for 19 20 directories button 10 directory corporate 56 personal 56 57 using from web page 72 using on phone 56 display button 10 15 DND 29 Do Not Disturb 29 documentation accessing 2 EM 47 encrypted calls 44 ending a call options for 23 Extension Mobility 47 OL 14622 01 F FAC 21 76 Fast Dials configuring from web page 63 using on phone 57 feature buttons directories 10 display of 16 help 11 messages 10 services 11 settings 11 feature menus 16 feature tabs 14 features availability of 17 74 footstand adjusting 6 button for 10 Forced Authorization Code see FAC G group call pickup 38
25. Ahafo CISCO Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 6 1 SCCP and SIP Americas Headquarters Cisco Systems Inc 170 West Tasman Drive San Jose CA 95134 1706 USA http Awww cisco com Tel 408 526 4000 800 553 NETS 6387 Fax 408 527 0883 Common Phone Tasks Softkey Definitions View online help on Press Q of tol li AbbrDial Dial using a speed dial index hone number CISCO f Place a call Go off hook before or Answer Answer a ca after dialing a number Back Return to the previous Help topic Quick REFERENCE Redial a number Press Redial Or press the Barge Add yourself to a call on a shared Navigation button while line paneer torsce your CallBack Receive notification when a busy Placed Calls log h 3 extension becomes available Switch to handset Pick up the handset Cancel Cancel an action or exit a screen during a call without applying changes Switch to speaker or Press Qi or 8 then cBarge Add yourself to a call on a shared headset during a call hang up the handset line and establish a conference Mute your phone Press CFwdALL Setup cancel call forwarding Use your call logs Press to choose a Clear Delete records or settings T R AA Cisco Unified IP Phone Close Close the current window a listing and go off hook ant 7965G and 7945G Phone Co
26. F Note You must have Adobe Acrobat Reader to view and print PDF files You can download the reader from Adobe s website http www adobe com 3 To read translated and localized warranty information about your product follow these steps a Enter this part number in the Warranty Document Number field 78 10747 01C0 b Select the language in which you would like to view the document c Click Go The Cisco warranty page appears d Read the document online or click the PDF icon to download and print the document in Adobe Portable Document Format PDF You can also contact the Cisco service and support website for assistance http www cisco com public Support_root shtml Duration of Hardware Warranty One 1 Year Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 6 1 SCCP and SIP Replacement Repair or Refund Policy for Hardware Cisco or its service center will use commercially reasonable efforts to ship a replacement part within ten 10 working days after receipt of a Return Materials Authorization RMA request Actual delivery times can vary depending on the customer location Cisco reserves the right to refund the purchase price as its exclusive warranty remedy To Receive a Return Materials Authorization RMA Number Contact the company from whom you purchased the product If you purchased the product directly from Cisco contact your Cisco Sales and Service Representative
27. Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 6 1 SCCP and SIP Understanding Feature Buttons and Menus Press a feature button to open or close a feature menu If you want to Then Open or close a feature Press a feature button TENU ew Messages E Services Help qa Directories 4 Settings Scroll through a list or Press the Navigation button menu Go back one level ina _ Press Exit Pressing Exit from the top level of a menu closes the menu feature menu Switch between open Press a feature button on your phone feature menus Accessing the Help System on Your Phone Your phone provides a comprehensive online help system Help topics appear on the phone screen If you want to Then View the main menu Press o on your phone and wait a few seconds for the menu to display Main menu topics include e About Your Cisco Unified IP Phone Details about your phone e How do I 2 Procedures for common phone tasks e Calling Features Descriptions and procedures for calling features Learn about a button or Press then quickly press a button or softkey softkey Learn about a menu item Press 8 then quickly press the menu item on the phone screen Or press twice quickly with the menu item highlighted Get help using Help Press o After a second or two press again or choose Help from the main menu 16 OL 14622 01 Understanding
28. a brief audio interruption and the phone screen changes to display conference details e Ifa phone that is using the shared line has Privacy enabled call information and barge softkeys will not appear on the other phones that share the line e You will be disconnected from a call that you have joined using Barge if the call is put on hold transferred or turned into a conference call 42 OL 14622 01 Preventing Others from Viewing or Barging a Shared Line Call If you share a phone line you can use the Privacy feature to prevent others who share the line from viewing or barging adding themselves to your calls If you want to Then Prevent others from viewing or barging calls on a shared line 1 Press Private 2 To verify that Privacy is on look for the feature enabled icon next to an amber line button Q Allow others to view or barge calls 1 Press Private on a shared line 2 To verify that Privacy is off look for the feature disabled icon Q next to an unlit line button YQ Tips e Ifthe phone that shares your line has Privacy enabled you can make and receive calls using the shared line as usual e The Privacy feature applies to all shared lines on your phone Consequently if you have multiple shared lines and Privacy is enabled coworkers cannot view or barge calls on any of your shared lines Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Mana
29. ager User Options main web page displays From this page you can choose User Options to access User Settings Directory features a Personal Address Book and Fast Dials Or to access phone specific options select a device see below Select a device after 1 After you have logged in to your User Options web pages choose User logging in Options gt Device The Device Configuration page displays 2 If you have multiple devices assigned to you choose the appropriate device phone model Extension Mobility profile or Remote Destination profile from the Name drop down menu Note Toolbar buttons located at the top of the Device Configuration page are specific to the selected device type Select a 1 After you have logged in to your User Options web pages choose User configuration Options to access User Settings Directory Personal Address Book Fast option after Dials and Mobility Settings logging in 2 To return to the Device Configuration page from another page choose User Options gt Device Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 6 1 SCCP and SIP Configuring Features and Services on the Web The topics in this section describe how to configure features and services from your User Options web pages after logging in See Accessing Your User Options Web Pages page 61 Using Personal Directory on the Web The Personal Directory feature set that you ca
30. ailability 17 Understanding SIP vs SCCP 18 Basic Call Handling 19 Placing a Call Basic Options 19 Placing a Call Additional Options 20 Answering a Call 22 Ending a Call 23 Using Hold and Resume 24 Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 6 1 SCCP and SIP Using Mute 25 Switching Between Multiple Calls 25 Switching an In Progress Call to Another Phone 26 Viewing Multiple Calls 26 Transferring Calls 27 Sending a Call to a Voice Message System 28 Forwarding Calls to Another Number 28 Using Do Not Disturb 29 Making Conference Calls 30 Using Conference Features 30 Using Conference 31 Using Join 32 Using cBarge 32 Using Meet Me 33 Viewing or Removing Conference Participants 34 Starting or Joining a Meet Me Conference Call 34 Placing or Receiving Intercom Calls 35 Advanced Call Handling 37 Speed Dialing 37 Picking Up a Redirected Call on Your Phone 38 Storing and Retrieving Parked Calls 39 Logging Out of Hunt Groups 40 Using a Shared Line 40 Understanding Shared Lines 41 Using Barge to Add Yourself to a Shared Line Call 41 Understanding Barge Features 41 Using Barge Features 42 Preventing Others from Viewing or Barging a Shared Line Call 43 Using BLF to Determine a Line State 44 Making and Receiving Secure Calls 44 Tracing Suspicious Calls 45 Prioritizing Critical Calls 45 OL 14622 01 Using Cisco Extension Mobility 47 Managing Business Calls Using a Single Phone N
31. ar phone If you want to Then do this after you log in Create an access list 1 Choose User Options gt Mobility Settings gt Access Lists 2 Click Add New 3 Enter the following information Name lIdentifies the access list Description Describes the access list 4 Choose one of these options Blocked Access List Creates list for numbers to be blocked Allowed Access List Creates list for numbers that will be permitted 5 Click Save Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 6 1 SCCP and SIP If you want to Then do this after you log in Add members to an access list 1 2 3 Create an access list Click Add Member to add phone numbers or filters to the list Select an option from the Filter Mask drop down list box You can filter a directory number calls with restricted caller ID Not Available or calls with anonymous caller ID Private If you select a directory number from the Filter Mask drop down list box enter a phone number or filter in the DN Mask field You can use the following wild cards to define a filter X upper or lower case Matches a single digit For example 408555123X matches any number between 4085551230 and 4085551239 Matches any number of digits For example 408 matches any number starts with 408 Used as a single digit for exact match To add this member to th
32. are logged in to EM on the phone otherwise changes take effect the next time you log in e Changes that you make to the phone from your User Options web pages take effect immediately if you are logged out of EM otherwise changes take effect after you log out Local settings controlled by the phone are not maintained in your EM profile Managing Business Calls Using a Single Phone Number With Mobile Connect and Mobile Voice Access installed you can use your cellular phone to handle calls associated with your desktop phone number A smartphone is a mobile phone with personal computer capabilities such as web browsing email address book and calendar If you want to Then Configure Mobile Connect Use the User Options web pages to set up remote destinations and create access lists to allow or block calls from specific phone numbers from being passed to the remote destinations See Setting Up Phones and Access Lists for Mobile Connect page 69 Answer a call using your See Answering a Call page 22 cellular phone Switch an in progress call See Switching an In Progress Call to Another Phone page 26 between your desk phone and cellular phone Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 6 1 SCCP and SIP If you want to Then Put a call that has been 1 Press the Enterprise Hold exact softkey name can vary softkey on picke
33. ary to see the new button label on your phone Access a service on your Choose EH gt Services phone Controlling User Settings on the Web User settings include your password PIN and language locale settings If you want to Then do this after you log in Change your password 1 Choose User Options gt User Settings 2 In the Browser Password area enter information 3 Click Save Change your PIN 1 Choose User Options gt User Settings 2 In the Phone PIN area enter information 3 Click Save Change the language locale for 1 Choose User Options gt User Settings your User Options web pages 2 Inthe User Locale area choose an item from the Locale drop down list 3 Click Save Change the language locale for 1 Choose User Options gt User Settings your phone screen 2 Choose an item from the User Locale drop down list 3 Click Save 66 OL 14622 01 Tip Your PIN and password allow you to access different features and services For example use your PIN to log in to Cisco Extension Mobility or Personal Directory on your phone Use your password to log in to your User Options web pages and Cisco WebDialer on your personal computer For more information ask your system administrator Controlling Line Settings on the Web Line settings affect a specific phone line directory number on your phone Line settings can include call forwarding voice message indicators ring
34. at is ringing on another extension within your call pickup group 1 Do one of the following e Ifthe PickUp button or softkey is available press it e If the PickUp button or softkey is not available go off hook to display the PickUp softkey then press it If your phone supports auto pickup you are now connected to the call If the call rings press Answer to connect to the call Answer a call that is ringing on another extension outside of your group Do one of the following e If the GPickUp softkey or Group PickUp button is available press it e If the GPickUp softkey or Group PickUp button is not available go off hook to display the GPickUp softkey then press it Enter the group pickup code If your phone supports auto pickup you are now connected to the call If the call rings press Answer to connect to the call Answer a call that is ringing on another extension in your group or in an associated group Do one of the following e Ifthe OPickUp softkey or Other PickUp button is available press it e Ifthe OPickUp softkey or Other PickUp button is not available go off hook to display the OPickUp softkey then press it If your phone supports auto pickup you are now connected to the call If the call rings press Answer to connect to the call Tips e Depending on how your phone is configured you might receive an audio and or visual alert about a call to your pickup group
35. ator can provide you the user ID and PIN that you need to log in to Personal Directory e Personal Directory automatically logs you out after a certain amount of time This time limit can vary Ask your system administrator for more information e Use the numbers on your keypad to enter characters on your phone screen Use the Navigation button on your phone to move between input fields Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 6 1 SCCP and SIP Accessing Voice Messages To access voice messages use the Messages button ep N Note Your company determines the voice message service that your phone system uses For the most accurate and detailed information refer to the documentation that came with your voice message service If you want to Then Set up and personalize your voice message service Press Em and follow the voice instructions If a menu appears on your phone screen choose an appropriate menu item Check for your new voice messages Look for e A steady red light on your handset This indicator can vary See Customizing Rings and Message Indicators page 52 e A flashing message waiting icon jj and text message on your phone screen Note The red light and message waiting icon display only when you have a voice message on your primary line even if you receive voice messages on other lines Listen for e A stutt
36. call record Press Details Doing so displays information such as called number calling number time of day and call duration for placed and received calls only Erase all call records in all logs Press Cece then press Clear Erase all call 1 Choose ee gt Missed Calls Placed Calls or Received Calls celal in a single 9 Highlight a call record o 3 Press Clear You may need to press the more softkey to display Clear Erase a single call 1 Choose Suu gt Missed Calls Placed Calls or Received Calls record 2 Highlight a call record 3 Press Delete Dial from a call log 1 Choose aoe gt Missed Calls Placed Calls or Received Calls while not on 2 Highlight a call record another call Note If the Details softkey appears the call is the primary entry of a multiparty call See the Tip section below 3 Ifyou need to edit the displayed number press EditDial followed by lt lt or gt gt To delete the number press EditDial followed by Delete You may need to press the more softkey to display Delete Go off hook to place the call 54 OL 14622 01 If you want to Then Dial froma call log 1 Choose ee gt Missed Calls Placed Calls or Received Calls while connected to 2 Highlight a call record another call Note If the Details softkey appears the call is the primary entry of a multiparty call See the Tip section below 3 If you need to edit the di
37. comply with U S and local laws return this product immediately A summary of U S laws governing Cisco cryptographic products may be found at http www cisco com wwl export crypto tool stqrg html If you require further assistance please contact us by sending email to export cisco com Accessibility Features A list of accessibility features is available upon request Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 6 1 SCCP and SIP Connecting Your Phone Your system administrator will likely connect your new Cisco Unified IP Phone to the corporate IP telephony network If that is not the case refer to the graphic and table below to connect your phone DC adaptor port DC48V 113950 Access port 10 100 1000 PC AC to DC power supply Handset port AC power cord Headset port A wo Nj Network port 10 100 1000 SW oo N oO a Footstand button OL 14622 01 Removing the Hookswitch Clip Required Before you use your phone remove the hookswitch clip from the cradle area With the clip removed the hookswitch lifts slightly when you pick up the handset Adjusting the Handset Rest Optional Cisco recommends adjusting the handset rest particularly when wall mounting the phones as this will ensure that the receiver will not readily slip out of the cradle See the table below for instructions 1 Set the hands
38. d there is not a single best solution that is optimal for all environments Cisco recommends that customers test the headsets that work best in their environment before deploying a large number of units in their network In some instances the mechanics or electronics of various headsets can cause remote parties to hear an echo of their own voice when they speak to Cisco Unified IP Phone users Cisco Systems recommends the use of good quality external devices like headsets that are screened against unwanted radio frequency RF and audio frequency AF signals Depending on the quality of these devices and their proximity to other devices such as cell phones and two way radios some audio noise may still occur The primary reason that support of a headset would be inappropriate for the Cisco Unified IP Phone is the potential for an audible hum This hum can either be heard by the remote party or by both the remote party and you the Cisco Unified IP Phone user Some potential humming or buzzing sounds can be caused by a range of outside sources for example electric lights being near electric motors large PC monitors In some cases a hum experienced by a user may be reduced or eliminated by using a local power cube or power injector Audio Quality Subjective to the User Beyond the physical mechanical and technical performance the audio portion of a headset must sound good to you the user and to the party on the far end Sound is subj
39. d dial buttons for 10 configuring 37 64 Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 6 1 SCCP and SIP description of 37 labels 14 64 using 20 using BLF with 37 status data locating 76 status line viewing 14 subscriptions for phone services 65 suspicious calls tracing 45 switching calls 25 T tabs on touchscreen 14 TABSynch 64 TAPS 6 telephony features audible message waiting indicator 60 Tool for Auto Registered Phones Support 6 transferring options for 27 troubleshooting general 76 see also QRT two way 13 U URL dialing from call log 55 User Options web pages accessing 61 configuring features and services with 62 subscribing to phone services with 65 86 V voice message indicator changing setting for 67 description of 60 voice message service 60 volume for handset headset or speakerphone 50 for phone ringer 52 volume button 11 wW warnings safety 2 web based services configuring 61 see also User Options web pages WebDialer 72 whisper 13 wideband headset 50 OL 14622 01 Ajaj CISCO Americas Headquarters Cisco Systems Inc 170 West Tasman Drive San Jose CA 95134 1706 USA www cisco com Asia Pacific Headquarters Cisco Systems Inc 168 Robinson Road 28 01 Capital Tower Singapore 068912 www cisco com Europe Headquarters Cisco Systems International BV Haarlerbergpark Haarlerbergweg 13 19 1101 CH Amsterdam
40. d up on a smartphone the smartphone on hold The other party is placed on hold 2 Press the Resume exact softkey name can vary softkey on the smartphone See Switching an In Progress Call to Another Phone page 26 Transfer a call that has been 1 Press the Enterprise Transfer exact softkey name can vary picked up on a smartphone softkey on the smartphone to another number 2 Dial your enterprise access code for transferring calls to initiate a new call The other party is placed on hold 3 Press the Enterprise Transfer softkey to complete the call transfer Initiate a conference callon 1 Press the Enterprise Conference exact softkey name can vary a call that has been picked softkey on the smartphone up on a smartphone 2 Dial your enterprise access code for conferencing to initiate a new call The other party is placed on hold 3 Press the Enterprise Conference softkey to complete the conference set up and include both callers in the conference Connect to Mobile Voice 1 From any phone dial your assigned Mobile Voice Access number Access 2 Enter the number you are calling from if prompted and your PIN Turn on Mobile Connect 1 Dial your assigned Mobile Voice access number from your cellular phone 2 Enter your cellular phone number if requested and PIN 3 Press 2 to enable Mobile Connect 4 Choose whether to turn Mobile Connect on for all configured phones or just one All phones Enter 2 One phone Enter 1
41. date Refresh content VidMode Choose a video display mode SCCP only lt lt Delete entered characters gt gt Move through entered characters Busy line in a speed dial call log or directory listing BLF feature Button Icons ol Hl ek ese 8 eR add A 6D ER BD S edd BP Idle line in a speed dial call log or Messages directory listing BLF feature a 8 Speed dial call log or directory i Services listing line status unknown S Line in Do Not Disturb BLF feature Help Intercom line in idle state r S Directories and Intercom line in one way audio c Settings Intercom line in two way audio Volume Audio or Video Mode Speaker FE Handset in use Mute ry Headset in use k Headset ng Speakerphone in use Contents Getting Started 1 Using this Guide 1 Finding Additional Information 2 Safety and Performance Information 2 Cisco Product Security Overview 3 Accessibility Features 3 Connecting Your Phone 4 An Overview of Your Phone 8 Understanding Buttons and Hardware 8 Understanding Lines and Calls 12 Understanding Line and Call Icons 12 Understanding Phone Screen Features 14 Choosing Phone Screen Items 15 Cleaning and Maintaining the Phone Screen 15 Waking the Phone Screen from Sleep Mode 15 Understanding Feature Buttons and Menus 16 Accessing the Help System on Your Phone 16 Understanding Feature Av
42. de the intercom feature Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 6 1 SCCP and SIP If you want to Then Place an intercom call to a preconfigured intercom target Press intercom target line and after you hear the intercom alert tone begin speaking Place an intercom call to any intercom number Press 9 an intercom line Enter the intercom target number or press a speed dial number for your target After you hear the intercom alert tone begin speaking Receive an intercom call When you hear the intercom alert tone handle the call in one of these ways e Listen to the message in one way audio e Speak to the caller by pressing Q the active intercom line e Press EndCall with the intercom call in focus 36 OL 14622 01 Advanced Call Handling Advanced call handling tasks involve special features that your system administrator might configure for your phone depending on your call handling needs and work environment Speed Dialing Speed dialing allows you to enter an index number press a button or select a phone screen item to place a call Depending on configuration your phone can support several speed dial features e Speed dial buttons e Abbreviated Dialing e Fast Dials Note e To set up speed dial buttons and Abbreviated Dial you must access your User Options web pages See Accessing Your User Options Web Page
43. e access list click Save To save the access list click Save 70 OL 14622 01 If you want to Then do this after you log in Add a new remote destination Sioe p No om Choose User Options gt Mobility Settings gt Remote Destinations Select the device from the Name drop down list box Click Remote Destinations Click Add New Enter the following information Name Enter a name for the cellular or other phone Destination Number Fnter your cellular phone number Answer Too Soon Timer Enter the amount of time before you can pick up a call on the remote destination in milliseconds Answer Too Late Timer Enter the amount of time after which it is too late to pick up a call on the remote destination in milliseconds Delay Before Ringing Timer Enter the amount of time before the call rings on the remote destination in milliseconds Remote Destination Profile Select a remote destination profile which contains the settings that apply to all of your remote destinations Allowed Access List Select a phone number or rule that allows your cellular phone to ring when a call comes in to your desktop phone You can select an allowed access list or blocked access list but not both Blocked Access List Select a phone number or rule for which your cellular phone does not ring when a call comes in to your desktop phone You can select an allowed access list or blocked access list but not bot
44. ective and Cisco cannot guarantee the performance of any headsets or handsets but some of the headsets and handsets on the sites listed below have been reported to perform well with Cisco Unified IP Phones 6 OL 14622 01 Nevertheless it is ultimately still the customer s responsibility to test this equipment in their own environment to determine suitable performance For information about headsets see http www vxicorp com cisco http www plantronics com cisco http www jabra com Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 6 1 SCCP and SIP An Overview of Your Phone Your Cisco Unified IP Phone is a full feature telephone that provides voice communication over the same data network that your computer uses allowing you to place and receive phone calls put calls on hold transfer calls make conference calls and so on In addition to basic call handling features your Cisco Unified IP Phone can provide enhanced productivity features that extend your call handling capabilities Depending on configuration your phone supports e Access to network data XML applications and web based services e Online customizing of phone features and services from your User Options web pages e A comprehensive online help system that displays information on the phone screen Understanding Buttons and Hardware You can use the graphics below to identify buttons and hardware on your phone
45. ence and Preemption MLPP to your phone Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 6 1 SCCP and SIP Keep these terms in mind e Precedence indicates the priority associated with a call e Preemption is the process of ending an existing lower priority call while accepting a higher priority call that is sent to your phone If you Then Want to choose a priority precedence level for an outgoing call Contact your system administrator for a list of corresponding precedence numbers for calls Want to make a priority precedence call Enter the MLPP access number provided by your system administrator followed by the phone number Hear a special ring faster than usual or special call waiting tone You are receiving a priority precedence call An MLPP icon on your phone screen indicates the priority level of the call Want to view priority level of a call Look for an MLPP icon on your phone screen Priority call Medium priority immediate call High priority flash call Highest priority flash override or Executive Override call hha Higher priority calls are displayed at the top of your call list If you do not see an MLPP icon the priority level of the call is normal routine Hear a continuous tone interrupting your call You or the other party are receiving a call that must preempt the current call Hang up immediately to a
46. eo b gt Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 6 1 SCCP and SIP Understanding SIP vs SCCP Your phone can be configured to work with one of two signaling protocols SIP Session Initiation Protocol or SCCP Skinny Call Control Protocol Your system administrator determines this configuration Phone features can vary depending on the protocol This Phone Guide indicates which features are protocol specific To learn which protocol your phone is using you can ask your system administrator or you can choose ene gt Model Information gt Call Control Protocol on your phone 18 OL 14622 01 Basic Call Handling You can perform basic call handling tasks using a range of features and services Feature availability can vary see your system administrator for more information Placing a Call Basic Options Here are some easy ways to place a call on your Cisco Unified IP Phone For more information If you want to Then see Place a call using the handset Pick up the handset and enter a number An Overview of Your Phone page 8 Place a call using the Press and enter a number Using a Handset speakerphone Headset and Speakerphone page 50 Place a call using a headset Press and enter a number Or if Using a Handset is lit press New Call and enter a number Headset and Speakerphone page 50 Redial a number Press Redial to dial the last number
47. er 6 1 SCCP and SIP Using Join SCCP phones only Join allows you to combine two or more existing calls to create a conference in which you are a participant If you want to Then Create a conference by joining 1 From an active call highlight another call that you want to together existing calls that are on a single phone line include in the conference and press Select Selected calls display this icon M Repeat this step for each call that you want to add Press Join You may need to press the more softkey to see Join Create a conference by joining together existing calls that are on multiple phone lines From an active call press Join You may need to press the more softkey to see Join Press the green flashing line button for the call s that you want to include in the conference One of the following occurs The calls are joined A window opens on your phone screen prompting you to select the call s that you want to join Highlight the call s and press Select then press Join to complete the action Note If your phone does not support Join for calls on multiple lines transfer the calls to a single line before using Join Join together two existing conferences Use the Join or DirTrfr softkeys Check with your system administrator to see if this feature is available to you See a list of participants or remove participants See Viewing or Removing Conference Participants
48. er tone from your handset headset or speakerphone when you place a call Note The stutter tone is line specific You hear it only when using the line with the waiting messages Listen to your voice messages or access the voice messages menu Press TP Depending on your voice message service doing so either auto dials the message service or provides a menu on your phone screen Send a call to a voice message system Press iDivert For more information see the Sending a Call to a Voice Message System page 28 60 OL 14622 01 Using the User Options Web Pages Your Cisco Unified IP Phone is a network device that can share information with other network devices in your company including your personal computer You can use your computer to log in to your Cisco Unified CM User Options web pages where you can control features settings and services for your Cisco Unified IP Phone For example you can set up speed dial buttons from your User Options web pages Accessing Your User Options Web Pages This section describes how to log in and select a phone device If you want to Then do this Log into your User 1 Obtain a User Options URL user ID and default password from your Options web pages system administrator 2 Open a web browser on your computer enter the URL and log on 3 If prompted to accept security settings click Yes or Install Certificate The Cisco Unified Communications Man
49. ersion times out Your phone indicates the presence of a reverting call by e Alerting you at intervals with a single ring or flash or beep depending on your phone line setting e Briefly displaying a Hold Reversion message in the status bar at the bottom of the phone screen e Displaying the animated Hold Reversion icon GP next to the caller ID for the held call e Displaying a flashing amber line button Q depending on the line state If you want to Then Put a call on hold 1 Make sure the appropriate call is highlighted 2 Press Hold Remove a call from 1 Make sure the appropriate call is highlighted hold on the current line 9 Press Resume Remove a call from 1 Press the appropriate line button or Q flashing Doing so might hold on a different line cause a held call to resume automatically e If there is a reverting call on the line that call will resume e If there is more than one reverting call on the line the oldest reverting call will resume e If anon reverting held call is the only call on the line it will resume 2 If necessary scroll to the appropriate call and press Resume Tips e Engaging the Hold feature typically generates music or a beeping tone e If you receive an alert for an incoming call and a reverting call at the same time by default your phone will shift the focus of the phone screen to display the incoming call Your system administrator can change this focus pri
50. es such as mobile phones or two way radios some audio noise may still occur In these cases Cisco recommends that you take one or more of the following actions e Move the external device away from the source of the RF or AF signals e Route the external device cables away from the source of the RF or AF signals e Use shielded cables for the external device or use cables with a better shield and connector e Shorten the length of the external device cable e Apply ferrites or other such devices on the cables for the external device Cisco cannot guarantee the performance of the system because Cisco has no control over the quality of external devices cables and connectors The system will perform adequately when suitable devices are attached using good quality cables and connectors 2 OL 14622 01 A Caution In European Union countries use only external headsets that are fully compliant with the EMC Directive 89 336 EC Cisco Product Security Overview This product contains cryptographic features and is subject to United States and local country laws governing import export transfer and use Delivery of Cisco cryptographic products does not imply third party authority to import export distribute or use encryption Importers exporters distributors and users are responsible for compliance with U S and local country laws By using this product you agree to comply with applicable laws and regulations If you are unable to
51. et aside and pull the square plastic tab from the handset rest 2 Rotate the tab 180 degrees 3 Slide the tab back into the handset rest An extension protrudes from the top of the rotated tab Return the handset to the handset rest Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 6 1 SCCP and SIP Adjusting the Footstand Optional To change the angle of the phone base adjust the footstand while pressing the footstand button Registering with TAPS After your phone is connected to the network your system administrator might ask you to auto register your phone using TAPS Tool for Auto Registered Phones Support TAPS might be used either for a new phone or to replace an existing phone To register with TAPS pick up the handset enter the TAPS extension provided by your system administrator and follow the voice prompts You might need to enter your entire extension including the area code After your phone displays a confirmation message hang up The phone will re start Headset Information To use a headset connect it to the headset port on the back of your phone Although Cisco Systems performs some internal testing of third party headsets for use with the Cisco Unified IP Phones Cisco does not certify or support products from headset or handset vendors Because of the inherent environmental and hardware inconsistencies in the locations where Cisco Unified IP Phones are deploye
52. features or the phones cannot be verified If you want to Then Check the security level of a call or Look for a security icon in the top right corner of the call conference activity area next to the call duration timer Authenticated call or conference fh Encrypted call or conference amp Non secure call or conference Determine if secure calls can be Contact your system administrator made in your company X Note There are interactions restrictions and limitations that affect how security features work on your phone For more information ask your system administrator Tracing Suspicious Calls SCCP phones only If you are receiving suspicious or malicious calls your system administrator can add the Malicious Call Identification MCID feature to your phone This feature enables you to identify an active call as suspicious which initiates a series of automated tracking and notification messages If you want to Then Notify your system Press MCID or Malicious Call ID administrator about a ee Your phone plays a tone and displays the message MCID successful suspicious or harassing call Prioritizing Critical Calls SCCP phones only In some specialized environments such as military or government offices you might need to make and receive urgent or critical calls If you have the need for this specialized call handling your system administrator can add Multilevel Preced
53. forwarded or transferred to you highlight the call record and press Details The Details record shows two entries for each missed or received multiparty call The entries are listed in reverse chronological order e The first logged entry is the name number of the last completed call of a multiparty call received on your phone Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 6 1 SCCP and SIP e The second logged entry is the name number of the first completed call of a multiparty call received on your phone Directory Dialing Depending on configuration your phone can provide corporate and personal directory features e Corporate Directory Corporate contacts that you can access on your phone Your system administrator sets up and maintains your Corporate Directory e Personal Directory If available personal contacts and associated speed dial codes that you can configure and access from your phone and User Options web pages Personal Directory is comprised of Personal Address Book PAB and Fast Dials PAB isa directory of your personal contacts Fast Dials allows you to assign codes to PAB entries for quick dialing Using Corporate Directory on Your Phone You can use a corporate directory to place calls to coworkers If you want to Then Dial from a corporate 1 Choose ew gt Corporate Directory exact name can vary morg noton 2 User your keypad to enter a
54. frn softkey or the Conference button Conference is available on most phones e Join Allows you to create a standard ad hoc conference by combining existing calls Use the Join softkey or button Join is available on SCCP phones only e cBarge Allows you to create a standard ad hoc conference by adding yourself to a call on a shared line Press a line button or use the cBarge softkey or button cBarge is only available on phones that use shared lines e Meet Me Allows you to create or join a conference by calling a conference number Use the MeetMe softkey or button 30 OL 14622 01 Using Conference Conference allows you to call each participant Conference is available on most phones If you want to Then Create a conference 1 From a connected call press Confrn or Conference You may need to press the more softkey to see Confrn 2 Enter the participant s phone number Wait for the call to connect 4 Press Confrn or Conference again to add the participant to your call 5 Repeat to add additional participants Add new participants toan Repeat the steps listed above existing conference Your system administrator determines whether non initiators of a conference can add or remove participants See a list of participants or See Viewing or Removing Conference Participants page 34 remove participants Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manag
55. full or partial name and press Search 3 To dial press the listing or scroll to the listing and go off hook Dial from a corporate 1 Choose ew gt Corporate Directory exact name can vary directory while on 2 User your keypad to enter a full or partial name and press Search another call He f 3 Scroll to a listing and press Dial 4 Choose a menu item to handle the original call Hold Puts the first call on hold and dials the second Transfer Transfers the first party to the second and drops you from the call Press Transfer again after dialing to complete the action Conference Creates a conference call with all parties including you Press Confrn or Conference again after dialing to complete the action EndCall Disconnects the first call and dials the second See if the phone line in the directory is busy 56 Look for Busy Lamp Field BLF indicators See Using BLF to Determine a Line State page 44 OL 14622 01 Tip Use the numbers on your keypad to enter characters on your phone screen Use the Navigation button on your phone to move between input fields Using Personal Directory on Your Phone The Personal Directory feature set contains your Personal Address Book PAB and Fast Dials This section describes how to set up and use Personal Directory on your phone Alternately see the Using Personal Directory on the Web section on page 62 Then If you want to Access Per
56. g 76 O one way 13 on hook dialing 20 online help using 16 P PAB using from web page 62 using on phone 57 password changing 66 Personal Address Book see PAB Personal Directory using from web page 62 using on phone 57 phone lines buttons for 10 description of 12 viewing 14 phone screen adjusting contrast 53 changing language 53 phone services configuring OL 14622 01 see also User Options web pages phone tab 14 PIN changing 66 placed calls records of 54 placing calls options for 19 20 pre dial 20 prioritizing calls 45 privacy and shared lines 41 using 43 programmable buttons description of 10 labels for 14 Q QRT77 Quality Reporting Tool 77 received calls records of 54 redial 19 remote in use icon for shared lines 41 resume using 24 ring patterns changing 67 ring tones changing 52 ringer customizing 52 indicator for 12 volume for 52 S safety warnings 2 screen cleaning 15 features of 14 illumination setting 53 sleep mode 15 secure calls 44 secure conferences 34 security for calls 44 Select button 11 services button 11 services subscribing to 65 settings button 11 settings customizing 52 shared lines and remote in use icon 41 description of 40 with barge 41 with privacy 43 sleep mode waking phone screen from 15 softkey buttons description of 11 labels for 14 speakerphone answering calls with 22 button for 11 hanging up with 23 placing calls with 19 using 50 spee
57. ger 6 1 SCCP and SIP Using BLF to Determine a Line State Depending on configuration you can use the Busy Lamp Field BLF feature to determine the state of a phone line associated with a speed dial button call log or directory listing on your phone You can place a call to this line regardless of the BLF status This feature does not prevent dialing If you want to Then See the state of a Look for one of these indicators next to the line number speed dial line Ge Line is in use fs Line is idle BLF indicator unavailable for this line ry Q Line is in Do Not Disturb state See the state of a line Look for one of these indicators next to the line number listed in a call log or directory Line is in use Gy Line is idle BLF indicator unavailable for this line r Line is in Do Not Disturb state Making and Receiving Secure Calls Depending on how your system administrator has configured your phone system your phone might support making and receiving secure calls Your phone can support these types of calls e Authenticated call The identities of all phones participating in the call have been verified e Encrypted call The phone is receiving and transmitting encrypted audio your conversation within the Cisco IP network Encrypted calls are also authenticated 44 OL 14622 01 e Non secure call At least one of the participating phones or the connection does not support these security
58. h Mobile Phone Select to allow your cellular phone can accept a call sent from your desktop phone Enable Mobile Connect Select to allow your cellular phone to ring simultaneously with your desktop phone Smart Client Installed Select to indicate that the remote destination you are setting up is a smartphone 6 Click Save Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 6 1 SCCP and SIP Using Cisco WebDialer Cisco WebDialer allows you to make calls on your Cisco Unified IP Phone to directory contacts by clicking items in a web browser Your system administrator must configure this feature for you If you want to Then Use WebDialer with your User Options directory 1 Log in to your User Options web pages See Accessing Your User Options Web Pages page 61 2 Choose User Options gt Directory and search for a coworker Click the number that you want to dial 4 If this is your first time using WebDialer set up preferences and click Submit See the last row in this table for details 5 If the Make Call page appears click Dial See the last row in this table to learn how to suppress this page in the future if desired The call is now placed on your phone 6 To end a call click Hangup or hang up from your phone Use WebDialer with 1 Log in to a WebDialer enabled corporate directory and search for another online corporate directory not you
59. handset light strip 12 securing in cradle 5 using 50 hanging up options for 23 headset answering calls with 22 button for 11 hanging up with 23 placing calls with 19 using 50 headset performance general 6 help button 11 26 help using 16 hold and switching calls 25 and transferring 27 using 24 hold reversion indicators reverting calls 24 hookswitch clip removing 5 Hunt groups logging out 40 icons for call states 12 for lines 12 idle 13 installing Cisco Unified IP Phone 4 intercom calls 35 intercom line 13 36 K keypad 11 L language locale settings 66 line buttons 10 Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 6 1 SCCP and SIP lines and call forwarding 67 and call states 12 and using BLF 44 buttons for 10 description of 12 icons for 12 number of calls supported on 12 74 ring patterns for 67 ring tones for 52 shared 40 switching between 25 text label for 67 viewing 14 voice message indicator setting for 67 logging out of hunt groups 40 Malicious Call Identification 45 MCID 45 Meet Me conferences 33 34 menus using 16 messages indicator for 52 60 listening to 60 messages button 10 missed calls records of 54 MLPP using 45 multiparty calls identifying in call logs 54 55 viewing details of 54 55 multiple calls handling 25 84 mute button 11 mute using 25 Navigation button 11 network configuration data locatin
60. in Change the audible voice message indicator setting per line 1 2 3 4 Choose User Options gt Device Choose a phone from the Name drop down menu Click Line Settings If you have more than one directory number line assigned to your phone choose a line from the Line drop down menu In the Audible Message Waiting Indicator area choose from various settings Note Typically the default message waiting setting prompts your phone to display a steady red light from the handset light strip to indicate a new voice message 6 Click Save Change or create a line 1 Choose User Options gt Device text label that appears 2 Choose a phone from the Name drop down menu on your phone screen f 3 Click Line Settings 4 If you have more than one directory number line assigned to your phone choose a line from the Line drop down menu 5 In the Line Text Label area enter a text label 6 Click Save Note Your phone uses the ASCII Label field if the phone does not support double byte character sets 68 OL 14622 01 Setting Up Phones and Access Lists for Mobile Connect When using Cisco Mobile Connect you must add your cellular and other phones that you want to use to make and receive calls using the same directory numbers as your desk phone These phones are called remote destinations You can also define access lists to restrict or allow calls from certain numbers to be sent to your cellul
61. is in the cradle and the headset the phone ringer and speakerphone buttons are off The new ringer volume is saved automatically Change the way that the voice message light on your handset works 1 Log in to your User Options web pages See Accessing Your User Options Web Pages page 61 2 Access your message indicator settings See Controlling Line Settings on the Web page 67 Note Typically the default system policy is to indicate a new voice message by displaying a steady light on the handset light strip 52 OL 14622 01 Customizing the Phone Screen You can adjust the characteristics of the phone screen If you want to Then Change the phone 1 Choose en gt User Preferences gt Brightness screen brightness 2 To make adjustments press Up Down or Gn 3 Press Save or press Cancel Change the background 1 Choose euw gt User Preferences gt Background Images mage 2 Scroll through available images and press Select to choose an image 3 Press Preview to see a larger view of the background image 4 Press Exit to return to the selection menu 5 Press Save to accept the new image or press Cancel Change the languageon 1 Log in to your User Options web pages See Accessing Your User your phone screen Options Web Pages page 61 2 Access your user settings See Controlling User Settings on the Web page 66 Change the line text 1 Log in to your User Options
62. istrator or phone support team Need more speed dial buttons First make sure that you are using all of your currently available speed dial buttons If you need additional speed dial buttons try using Abbreviated Dialing or subscribing to the Fast Dial service Another option is to attach the Cisco Unified IP Phone Expansion Module 7914 to your Cisco Unified IP Phone 7965G See e Speed Dialing page 37 e Cisco Unified IP Phone Expansion Module 7914 Phone Guide 7965G SCCP phone only The Cisco Unified IP Phone 7945G does not support the Cisco Unified IP Phone 7914 Expansion Module Work with or work as an administrative assistant Consider using e Cisco Unified Communications Manager Assistant e A shared line See e Using a Shared Line page 40 e Cisco Unified Communications Manager Assistant User Guide Want to use one extension for several phones 74 Request a shared line This allows you to use one extension for your desk phone and lab phone for example See Using a Shared Line page 40 OL 14622 01 If you Then For more information Share phones or office space with coworkers Consider using Call Park to store and retrieve calls without using the transfer feature Call Pickup to answer calls ringing on another phone A shared line to view or join coworkers calls Cisco Extension Mobility to apply your phone number and user profile
63. l code if desired Click Save Assign a Fast Dial code Choose User Options gt Fast Dials to a phone number Click Add New without using a PAB entry Change the Fast Dial code if desired Enter a phone number Click Save Search for a Fast Dial entry Choose User Options gt Fast Dials Specify search information and click Find Edit a Fast Dial phone number Choose User Options gt Fast Dials Search for the Fast Dial entry that you want to edit Click on a component of the entry Change the phone number Click Save Delete a Fast Dial entry o N ajo FWP BF PBF TT FWON FIN GO FPF WD Search for a Fast Dial Select one or more entries Click Delete Selected Tips e You can create up to 500 Fast Dial and PAB entries e You can create a new Fast Dial entry without using a PAB entry Such Fast Dial entries are labeled raw in the User Options web pages and do not display a configurable text label Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 6 1 SCCP and SIP Using the Address Book Synchronization Tool You can use the Address Book Synchronization Tool TABSynch to synchronize your existing Microsoft Windows Address Book if applicable with your PAB Entries from your Microsoft Windows Address Book will then be accessible on your Cisco Unified IP Phone and User Options web pages Your system administrator can give you access to TABSy
64. le to you e If the call was sent to you directly not transferred or forwarded to you or if your phone does not support the option described above using iDivert redirects the call to your voice message system If you want to Then Send an active ringing or on hold call Press iDivert One of two things occurs toa VOICE message system e The call is transferred to your voice message system e Your phone screen displays a menu that allows you to choose between your voice message system or the voice message system of the original called party Choose an option to redirect the call Tip If your phone displays a menu that disappears before you make your selection you can press iDivert again to re display the menu You can also ask your system administrator to configure a longer timeout value Forwarding Calls to Another Number You can use the call forwarding features to redirect incoming calls from your phone to another number Your system administrator might allow you to choose from two types of call forwarding features e Unconditional call forwarding Call Forward All Applies to all calls that you receive e Conditional call forwarding Call Forward No Answer Call Forward Busy Call Forward No Coverage Applies to certain calls that you receive according to conditions You can access Call Forward All on your phone other call forwarding features are accessible only on your User Options web pages Your sys
65. ll e Your phone is not configured to support the feature associated with that softkey Barge fails and results in a fast busy tone You cannot barge an encrypted call if the phone you are using is not configured for encryption When your barge attempt fails for this reason your phone plays a fast busy tone 76 OL 14622 01 Symptom Explanation You are disconnected from a call that you joined using Barge You will be disconnected from a call that you have joined using Barge if the call is put on hold transferred or turned into a conference call Cisco CallBack fails The other party might have call forwarding enabled Viewing Phone Administration Data Your system administrator might ask you to access administration data on your phone for troubleshooting purposes If you are asked to Then Access network configuration data Choose GI gt Network Configuration and select the network configuration item that you want to view Access status data Choose T gt Status and select the status item that you want to view Access phone model information Choose Pr gt Model Information Access phone call and voice quality information Choose ec gt Status gt Call Statistics Using the Quality Reporting Tool Your system administrator may temporarily configure your phone with the Quality Reporting Tool QRT to troubleshoot performance problems You can pres
66. llow the higher priority call to ring through Tips e When you make or receive an MLPP enabled call you will hear special ring tones and call waiting tones that differ from the standard tones e If you enter an invalid MLPP access number a verbal announcement will alert you of the error e An MLPP enabled call retains its priority and preemptive status when you Put the call on hold Transfer the call Add the call to a three way conference Answer the call using PickUp e MLPP overrides the Do Not Disturb feature 46 OL 14622 01 Using Cisco Extension Mobility Cisco Extension Mobility EM allows you to temporarily configure a Cisco Unified IP Phone as your own Once you log in to EM the phone adopts your user profile including your phone lines features established services and web based settings Your system administrator must configure EM for you Then If you want to Log in to EM 1 Choose O gt EM Service name can vary Enter your user ID and PIN provided by your system administrator If prompted select a device profile Log out of EM 2 3 1 2 Choose G gt EM Service name can vary When prompted to log out press Yes Tips e EM automatically logs you out after a certain amount of time Your system administrator establishes this time limit e Changes that you make to your EM profile from your User Options web pages take effect immediately if you
67. luding caller ID call duration and call state for the highlighted line standard view See Understanding Line and Call Icons page 12 and Viewing Multiple Calls page 26 Phone tab Indicates call activity Press this tab to return to the call activity area if needed Feature tabs Each indicates an open feature menu See Understanding Feature Buttons and Menus page 16 OL 14622 01 Choosing Phone Screen Items There are two ways to choose items on your phone s screen To choose a phone screen item Do this By item number Press the corresponding number on your keypad For example press 4 to choose the fourth item in a menu By scrolling Use the Navigation button to highlight an item Press the Select button to select the item or a softkey to finish the action Cleaning and Maintaining the Phone Screen Use only a soft dry cloth to wipe the phone screen Do not use any liquids or powders on the phone as they can contaminate phone components and cause failures Waking the Phone Screen from Sleep Mode You can wake the phone screen from sleep mode If you want to Then Wake the phone screen Press any button or lift the handset from sleep mode After a period of inactivity determined by your system administrator the phone screen enters sleep mode to save power In this mode the phone screen appears blank and the Display button remains lit Cisco
68. mine a Line State page 44 Line in Do Not Disturb BLF See Using BLF to Determine a Line State page 44 Idle Intercom line The intercom line is not in use See Placing or Receiving Intercom Calls page 35 One way intercom call The intercom line is sending or receiving one way audio Placing or Receiving Intercom Calls page 35 a ft Oo ge Bs Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 6 1 SCCP and SIP Two way intercom call The recipient pressed the intercom line to activate two way audio with the caller Placing or Receiving Intercom Calls page 35 Primary phone line Understanding Phone Screen Features This is what your main phone screen might look like with active calls and several feature menus open 120781 Displays the phone number directory number for your primary phone line Programmable button indicators Programmable buttons can serve as phone line buttons intercom line buttons speed dial buttons phone service buttons or phone feature buttons Icons and labels indicate how these buttons are configured For an icon reference see the Phone Screen Icons section in the Quick Reference Card at the front of this guide Softkey labels Each displays a softkey function Status line Displays audio mode icons status information and prompts Call activity area Displays current calls per line inc
69. mote destinations stop ringing are disconnected and display a missed call message e When you answer the call on one remote destination the other remote destinations stop ringing are disconnected and a missed call message is shown on the other remote destinations Using Cisco Extension Mobility page 47 Tip If parties on a call hear a beep tone the call might be monitored or recorded Ask your system administrator for more information Ending a Call To end a call simply hang up Here are some more details If you want to Then Hang up while using the handset Return the handset to its cradle Or press EndCall Hang up while using a headset Press Or to keep headset mode active press EndCall Hang up while using the speakerphone Press Q or EndCall Hang up one call but preserve another call on the same line Press EndCall If necessary remove the call from hold first Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 6 1 SCCP and SIP Using Hold and Resume You can hold and resume calls When you put a call on hold the Hold icon GF appears next to the caller ID and the corresponding line button flashes green If the Hold Reversion feature is enabled for your phone a call that you put on hold reverts back to ringing after a certain period of time The reverting call remains on hold until you resume it or until Hold Rev
70. n access on your computer consists of e A Personal Address Book PAB e Fast Dials e Cisco Unified Communications Manager Address Book Synchronizer N Note You can also access PAB and Fast Dials from your phone See Using Personal Directory on Your Phone page 57 Using Your Personal Address Book on the Web This section describes how to use your PAB from your User Options web pages If you want to Then do this after you log in Add a new PAB entry Choose User Options gt Personal Address Book Click Add New Enter information for the entry Click Save Search for a PAB entry Choose User Options gt Personal Address Book Specify search information and click Find Edit a PAB entry Search for a PAB entry Click a name or nickname Edit the entry as needed and click Save Delete a PAB entry Search for a PAB entry Select one or more entries Click Delete Selected ory FOR SN FF YD a 62 OL 14622 01 Configuring Fast Dials on the Web This section describes how to assign Fast Dials from your User Options web pages If you want to Then do this after you log in Assign a Fast Dial code to a PAB entry 1 Create a PAB entry See Using Your Personal Address Book on the Web page 62 Choose User Options gt Fast Dials Click Add New Use the Search Options area to find the appropriate PAB entry Click a phone number in the Search Results area Change the Fast Dia
71. n use these additional methods to view multiple calls on multiple lines If you want to Then View calls on another 1 Press line 2 Immediately press the line button Switch to call overview Press Q for the highlighted line mode The phone switches to call overview mode displaying only one call per line The displayed call is either the active call or the held call with the longest duration To return to standard viewing mode press then immediately press the line button 26 OL 14622 01 Transferring Calls Transfer redirects a connected call The target is the number to which you want to transfer the call If you want to Then Transfer a call without talking to the transfer recipient 1 From an active call press Transfer 2 Enter the target number 3 Press Transfer again to complete the transfer or EndCall to cancel Note If your phone has on hook transfer enabled complete the transfer by hanging up Talk to the transfer recipient before transferring a call consult transfer 1 From an active call press Transfer 2 Enter the target number 3 Wait for the transfer recipient to answer 4 Press Transfer again to complete the transfer or EndCall to cancel Note If your phone has on hook transfer enabled complete the transfer by hanging up Transfer two current calls 1 Scroll to highlight any call on the line to each other f 2 Press Select direct transfer
72. nch and provide detailed instructions Setting Up Speed Dials on the Web Depending on configuration your phone can support several speed dial features e Speed dial buttons e Abbreviated Dialing e Fast Dials Note For help using speed dial features see Speed Dialing page 37 If you want to Then do this after you log in Set up speed dial 1 Choose User Options gt Device buttons 2 Choose a phone from the Name drop down menu 3 Click Speed Dials 4 Enter a number and label for a speed dial button programmable button on your phone 5 Click Save Note Your phone uses the ASCII Label field Set up Abbreviated Choose User Options gt Device 1 Dialing 2 Choose a phone from the Name drop down menu 3 Click Speed Dials 4 Enter a number and label for an Abbreviated Dialing code 5 Click Save Set up Fast Dials See Configuring Fast Dials on the Web page 63 You can also set up Fast Dials on your phone See Using Personal Directory on Your Phone page 57 p Tip You can set up a speed dial button for each programmable button on your phone that is not reserved as line button Alternately use Abbreviated Dial or Fast Dial 64 OL 14622 01 Setting Up Phone Services on the Web Phone services can include special phone features network data and web based information such as stock quotes and movie listings You must first subscribe to a phone service before accessing it on your
73. nfList View conference participants Edit a number Press EditDial lt lt or gt gt A wae Guide for Cisco Unified Confrn Create a conference call Hold resume a call Press Hold or Resume Communications Delete Remove characters to the right of Transfer call to new Press Transfer enter the Manager 6 1 the cursor when using EditDial number art ia SCCP and SIP Details Open the Details record for a pani SCCP only multiparty call in the Missed Calls Place an intercom call Press intercom button and Received Calls logs sae i an after Softkey Definitions Dial Dial a phone number necessary and s you hear the tone Phone Screen Icons DirTrfr Transfer two calls to each other SCCP onl Start a standard ad Press more gt Confrn dial Button Icons y hoc conference call the participant then press Common Phone Tasks DND Turn on off Do Not Disturb Confrn again DND f EditDial Edit a number in a call log Cisco Cisco Systems the Cisco logo and the Cisco ie eee ees EndCall Disconnect the current call or the Cc l SC 0 and certain other countries All other trademarks current intercom call mentioned in this document or Website are the property of Didi taladonekip beween Cisco akd AAY cena ue Erase Reset settings to their defaults 2007 Cisco Systems Inc All rights reserved Exit Return to the previous screen OL 14622 01 Phone Screen Icons Line and Call Status W Video enabled SCCP only
74. on gt Host Name e Use Extension Mobility If selected prompts WebDialer to use the Cisco Unified IP Phone that is associated with your Extension Mobility profile if available e Do not display call confirmation If selected prompts WebDialer to suppress the Make Call page This page appears by default after you click a phone number in a WebDialer enabled online directory Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 6 1 SCCP and SIP Understanding Additional Configuration Options Your system administrator can configure your phone to use specific button and softkey templates along with special services and features if appropriate This table provides an overview of some configuration options that you might want to discuss with your phone system administrator based on your calling needs or work environment Note You can locate Phone Guides and other documents listed in this table on the web http www cisco com en US products hw phones ps379 tsd_products_support_series_home htm If you Then For more information Need to handle more calls on your phone line Ask your system administrator to configure your line to support more calls Talk to your system administrator or phone support team Need more than one phone line Ask your system administrator to configure one or more additional directory numbers for you Talk to your system admin
75. on for your Cisco Unified IP Phone General Troubleshooting This section provides information to help you troubleshoot general problems with your phone For more information see your system administrator Symptom Explanation You cannot hear a dial tone or complete a call One or more of the following factors might apply e You must log into the Extension Mobility service e You must enter a client matter code CMC or forced authorization code FAC after dialing a number SCCP phones only e Your phone has time of day restrictions that prevent you from using some features during certain hours of the day The Settings button is unresponsive Your system administrator might have disabled on your phone The phone screen appears blank The phone screen has gone into sleep mode to save power after a period of inactivity Wake the phone screen by lifting the handset or by pressing any button such as Qe See Cleaning and Maintaining the Phone Screen page 15 The phone screen does not illuminate under any circumstances You might have disabled phone screen illumination on your phone Contact your system administrator to determine if this feature is available to you The softkey that you want to use does not appear One or more of the following factors might apply e You must press more to reveal additional softkeys e You must change the line state for example go off hook or have a connected ca
76. ority setting e If you use a shared line Hold Reversion rings only on the phone that put the call on hold not on the other phones that share the line e Your system administrator determines the duration between Hold Reversion alerts 24 OL 14622 01 Using Mute With Mute enabled you can hear other parties on a call but they cannot hear you You can use Mute with the handset speakerphone or a headset If you want to Then Toggle Microphone on Press B Toggle Microphone off Press Switching Between Multiple Calls You can switch between multiple calls on one or more lines If the call that you want to switch to is not automatically highlighted scroll to it If you want to Then Switch between connected calls on one line 1 Make sure the call that you want to switch to is highlighted 2 Press Resume Any active call is placed on hold and the selected call is resumed Switch between connected calls on different lines Press for the line that you are switching to y 8 If a single call is holding on the line the call automatically resumes If multiple calls are holding highlight the appropriate call and press Resume Switch from a connected call to answer a ringing call Press Answer or if the call is ringing on a different line press flashing Any active call is placed on hold and the selected call is resumed Cisco Unified IP Phone 7965G and 7945G
77. our line has a connected call You can place and receive calls as usual on the shared line even when the remote in use icon appears Sharing Call Information and Barging Phones that share a line each display information about calls that are placed and received on the shared line This information might include caller ID and call duration See the Privacy section for exceptions When call information is visible in this way you and coworkers who share a line can add yourselves to calls using either Barge or cBarge See Using Barge to Add Yourself to a Shared Line Call page 41 Privacy If you do not want coworkers who share your line to see information about your calls enable the Privacy feature Doing so also prevents coworkers from barging your calls See Preventing Others from Viewing or Barging a Shared Line Call page 43 D Note The maximum number of calls that a shared line supports can vary by phone Using Barge to Add Yourself to a Shared Line Call You can use barge features cBarge or Barge to add yourself to calls on your shared line Calls must be non private calls See Using a Shared Line page 40 Understanding Barge Features cBarge and Barge Depending on how your phone is configured you can add yourself to a call on a shared line using either cBarge or Barge e cBarge converts the call into a standard conference allowing you to add new participants See Making Conference Calls page 30 for information
78. our phone Your system administrator enables DND for your phone When DND and Call Forward are both enabled on your phone calls are forwarded and the caller does not hear a busy tone Your intercom lines still ring when DND is active If you want to Then Turn on DND Press Do Not Disturb Q or DND Do Not Disturb displays on the phone the DND lights and the ring tone is turned off Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 6 1 SCCP and SIP Turn off DND Press Do Not Disturb or DND Customize DND settings If your system administrator configured DND settings to appear on the User Options page follow these steps 1 Log in to your User Options web pages See Accessing Your User Options Web Pages page 61 2 From the drop down menu choose User Options gt Device You can set the following options e Do Not Disturb Turn DND on off e DND Incoming Call Alert Set the alert to beep only flash only or disable all visible and audible alert notifications Making Conference Calls Your Cisco Unified IP Phone allows you to talk simultaneously with multiple parties in a conference call Using Conference Features You can create a conference in various ways depending on your needs and the features that are available on your phone e Conference Allows you to create a standard ad hoc conference by calling each participant Use the Con
79. patterns and line labels You can set up other line settings directly on your phone e Set up call forwarding for your primary phone line see Forwarding Calls to Another Number page 28 e Change rings display and other phone model specific settings see Changing Phone Settings page 52 If you want to Then do this after you log in Set up call forwarding 1 Choose User Options gt Device per line 2 Choose a phone from the Name drop down menu 3 Click Line Settings 4 If you have more than one directory number line assigned to your phone choose a line from the Line drop down menu ad In the Incoming Call Forwarding area choose call forwarding settings for various conditions Click Save Choose User Options gt Device Change the voice message indicator f f Choose a phone from the Name drop down menu lamp setting per line Click Line Settings AeA wN papo If you have more than one directory number line assigned to your phone choose a line from the Line drop down menu 5 In the Message Waiting Lamp area choose from various settings Note Typically the default message waiting setting prompts your phone to display a steady red light from the handset light strip to indicate a new voice message 6 Click Save Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 6 1 SCCP and SIP If you want to Then do this after you log
80. r User Options directory coworkers Click the number that you want to dial When prompted enter your user ID and password If this is your first time using WebDialer set up preferences and click Submit See the last row in this table for details If the Make Call page appears click Dial See the last row in this table to learn how to suppress this page in the future if desired The call is now placed on your phone To end a call click Hangup or hang up from your phone 72 OL 14622 01 If you want to Then Log out of WebDialer Click the logout icon in the Make Call or Hang Up page Set up view or Access the Preferences page change WebDialer The Preferences page appears the first time that you use WebDialer after you preferences click the number that you want to dial To return to Preferences in the future click the preferences icon from the Make Call or Hang Up page The Preferences page contains the following options e Preferred language Determines the language used for WebDialer settings and prompts e Use permanent device Identifies the Cisco Unified IP Phone and directory number line that you will use to place WebDialer calls If you have one phone with a single line the appropriate phone and line are automatically selected Otherwise choose a phone and or line Phones are specified by host name To display the host name on your phone choose ew gt Network Configurati
81. ress the more softkey to using Call Park see Park 2 Note the call park number displayed on your phone screen 3 Hang up Retrieve a parked call Enter the call park number from any Cisco Unified IP Phone in your network to connect to the call Direct and store an 1 During a call press Transfer active call at a directed 2 call park number Press Directed Call Park with the park unoccupied icon J to speed dial the directed call park number A Directed Call Park Q flashing with park occupied icon indicates the directed call park number is not available 3 Press Transfer again to finish storing the call Retrieve a parked call From any Cisco Unified IP Phone in your network enter the park retrieval from a directed call prefix and dial the directed call park number Or after entering the park park number retrieval prefix press the Q flashing with to connect to the call Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 6 1 SCCP and SIP Tips e You have a limited time to retrieve a parked call before it reverts to ringing at the original number See your system administrator for details e Your system administrator can assign Directed Call Park buttons to available line buttons on your Cisco Unified IP Phone 7965G that has a Cisco Unified IP Phone 7914 Expansion Module the Cisco Unified IP Phone 7945G does not support the Cisco Unified IP Phone 7914 Expansion
82. rigger speakerphone mode assuming that the handset is in its cradle and is not lit Switch to the speakerphone or a headset from the handset during a call Press or then hang up the handset Switch to the handset from the speakerphone or headset during a call Lift the handset without pushing any buttons Adjust the volume level for a call Press during a call or after invoking a dial tone This action adjusts the volume for the handset speakerphone or headset depending on which device is in use Press Save to preserve the volume level for future calls 50 OL 14622 01 Obtaining a Headset Your phone supports four or six wire headset jacks For information about purchasing headsets see Headset Information page 6 Using AutoAnswer When AutoAnswer is enabled your phone answers incoming calls automatically after a few rings Your system administrator configures AutoAnswer to use either the speakerphone or a headset You might use AutoAnswer if you receive a high volume of incoming calls If you Then Use AutoAnswer with a__ Keep headset mode active in other words keep illuminated even headset when you are not on a call To keep headset mode active do the following e Press EndCall to hang up e Press New Call or Dial to place new calls If your phone is set up to use AutoAnswer in headset mode calls are automatically answered only if is illuminated Otherwise
83. rticipants must hang up The conference does not automatically end when the conference initiator disconnects Tip If you call a secure Meet Me conference number from a non secure phone your phone displays the message Device Not Authorized For more information see Making and Receiving Secure Calls page 44 Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 6 1 SCCP and SIP Viewing or Removing Conference Participants During a standard ad hoc conference you can view a list of participants and remove participants View a list of conference participants Press ConfList or Conference List Participants are listed in the order in which they join the conference with the most recent additions at the top Get an updated list of conference participants While viewing the conference list press Update See who initiated the conference While viewing the conference list locate the participant listed at the bottom of the list with an asterisk next to the name Remove any conference participant While viewing the conference list highlight the participant s name and press Remove Drop the last participant added to the conference While viewing the conference list press RMLstC or Remove Last Participant Verify that a conference call is secure Look for the Fy or fh icon after Conference on the phone screen Verify that a participan
84. s page 61 e To set up Fast Dials you must access the Personal Directory feature See Using Personal Directory on Your Phone page 57 e Alternately your system administrator can configure speed dial features for you If you want to Then Use speed dial 1 Set up speed dial buttons See the Setting Up Speed Dials on the Web buttons section on page 64 2 To place a call press a speed dial button Note If your phone supports the Busy Lamp Field BLF speed dial feature you can see if the speed dial number is busy before dialing See Using BLF to Determine a Line State page 44 Use Abbreviated 1 Setup Abbreviated Dialing codes See Setting Up Speed Dials on the Web Dial page 64 2 To place a call enter the Abbreviated Dialing code and press AbbrDial Use Fast Dial 1 Create a Personal Address Book entry and assign a Fast Dials code See Using Personal Directory on the Web page 62 2 To place a call access the Fast Dial service on your phone See Using Personal Directory on Your Phone page 57 Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 6 1 SCCP and SIP Picking Up a Redirected Call on Your Phone Call PickUp allows you to answer a call that is ringing on a coworker s phone by redirecting the call to your phone You might use Call PickUp if you share call handling with coworkers If you want to Then Answer a call th
85. s QRT or Quality Reporting Tool to submit information to your system administrator Depending on configuration use the QRT to e Immediately report an audio problem on a current call e Select a general problem from a list of categories and choose reason codes Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 6 1 SCCP and SIP 78 OL 14622 01 Cisco One Year Limited Hardware Warranty Terms There are special terms applicable to your hardware warranty and various services that you can use during the warranty period Your formal Warranty Statement including the warranties and license agreements applicable to Cisco software is available on Cisco com Follow these steps to access and download the Cisco Information Packet and your warranty and license agreements from Cisco com 1 Launch your browser and go to this URL http www cisco com univercd cc td doc es_inpck cetrans htm The Warranties and License Agreements page appears 2 To read the Cisco Information Packet follow these steps a Click the Information Packet Number field and make sure that the part number 78 5235 03B0 is highlighted b Select the language in which you would like to read the document c Click Go The Cisco Limited Warranty and Software License page from the Information Packet appears d Read the document online or click the PDF icon to download and print the document in Adobe Portable Document Format PD
86. sonal Directory for PAB and Fast Dial codes 1 Choose Suim gt Personal Directory exact name can vary Enter your Cisco Unified Communications Manager user ID and PIN then press Submit Search for a PAB entry Access Personal Directory then choose Personal Address Book Enter search criteria and press Submit You can choose Previous or Next to move through listings Highlight the PAB listing that you want and press Select Dial from PAB entry Search for a listing Highlight the listing and press Select Press Dial You may need to press the more softkey to see Dial Enter the participant s phone number Highlight the number that you want to dial and press OK Press OK again to dial the number Delete a PAB entry Search for a listing Highlight the listing and press Select Press Delete Choose OK to confirm the deletion Edit a PAB entry Ferny FPF wD FP SO oT SF WN BFP WO DN Search for a listing Highlight the listing and press Edit to modify a name or email address If necessary choose Phones to modify a phone number Press Update Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 6 1 SCCP and SIP If you want to Then Add a new PAB entry 1 Access Personal Directory then choose Personal Address Book 2 Access the Search page by choosing Submit You do not need to input search information first
87. splayed number press EditDial followed by lt lt or gt gt To delete the number press EditDial followed by Delete You may need to press the more softkey to display Delete 4 Press Dial 5 Choose a menu item to handle the original call e Hold Puts the first call on hold and dials the second e Transfer Transfers the first party to the second and drops you from the call Press Transfer again after dialing to complete the action e Conference Creates a conference call with all parties including you Confrn or Conference again after dialing to complete the action e EndCall Disconnects the first call and dials the second See if the line inthe Look for Busy Lamp Field indicators See Using BLF to Determine a Line State call log is busy page 44 before placing a call to that line Place a call from a URL entry in a call log SIP phones only 1 Choose ee gt Missed Calls Placed Calls or Received Calls 2 Highlight the URL entry that you want to dial 3 If you need to edit the entry press EditDial 4 The icon appears to indicate that you can begin editing characters in the URL entry 5 Press Dial View intercom call Choose ae gt Intercom History Details of the 25 most recent intercom calls history are logged You cannot dial intercom numbers from this screen Tip SCCP phones only To view the complete call record of a multiparty call for example of call that has been
88. t is calling from a secure phone Look for the f or fQ icon beside the participant s name on the phone screen Add more participants See Using Conference page 31 Starting or Joining a Meet Me Conference Call Meet Me conferencing allows you to start or join a conference by calling the conference number If you want to Then Start a Meet Me conference 1 2 Obtain a Meet Me phone number from your system administrator Distribute the number to participants When you are ready to start the meeting go off hook to invoke a dial tone then press MeetMe 4 Dial the Meet Me conference number Participants can now join the conference by dialing in Note Participants hear a busy tone if they call the conference before the initiator has joined In this case participants must call back 34 OL 14622 01 If you want to Then Join a Meet Me conference Dial the Meet Me conference number provided by the conference initiator Note You will hear a busy tone if you call the conference before the initiator has joined In this case try your call again End a Meet Me conference All participants must hang up The conference does not automatically end when the conference initiator disconnects Tip If you call a secure Meet Me conference number from a non secure phone your phone displays the message Device Not Authorized For more information see Making and Receiving
89. tely for a solid understanding of your phone s capabilities or refer to the table below for pointers to commonly used sections If you want to Then Explore your phone on your own Press V on the phone when you need assistance Review safety information See Safety and Performance Information page 2 Connect your phone See Connecting Your Phone page 4 Use your phone after it is installed Start with An Overview of Your Phone page 8 Learn what the button lights mean See Understanding Buttons and Hardware page 8 Learn about the phone screen See Understanding Phone Screen Features page 14 Make calls See Placing a Call Basic Options page 19 Put calls on hold See Using Hold and Resume page 24 Mute calls See Using Mute page 25 Transfer calls See Transferring Calls page 27 Make conference calls See Making Conference Calls page 30 Set up speed dialing See Speed Dialing page 37 Share a phone number See Using a Shared Line page 40 Use your phone as a speakerphone See Using a Handset Headset and Speakerphone page 50 Change the ring volume or tone See Changing Phone Settings page 52 View your missed calls See Using Call Logs page 54 Listen to your voice messages See Accessing Voice Messages page 60 See softkey and icon definitions Refer to the Quick Reference Card in the front of
90. tem administrator determines which call forwarding features are available to you 28 OL 14622 01 If you want to Then Set up Call Forward All on your primary line Press CFwdALL or Forward All and enter a target phone number Cancel Call Forward All on your primary line Press CFwdALL or Forward All Verify that Call Forward All is enabled on your primary line Look for e The call forward icon above the primary phone number e The call forward target number in the status line Tips e Enter the call forward target number exactly as you would dial it from your phone For example enter an access code or the area code if necessary e You can forward your calls to a traditional analog phone or to another IP phone although your system administrator might restrict the call forwarding feature to numbers within your company e Call forwarding is phone line specific If a call reaches you on a line where call forwarding is not enabled the call will ring as usual e Your system administrator can enable a call forward override feature that allows the person receiving your forwarded calls to reach you With override enabled a call placed from the target phone to your phone is not forwarded but rings through e Your system administrator can change call forwarding conditions for your phone lines Using Do Not Disturb You can use the Do Not Disturb DND feature to block incoming calls from ringing y
91. this guide Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 6 1 SCCP and SIP Finding Additional Information You can access the most current Cisco Unified IP Phone documentation on the World Wide Web at this URL http www cisco com en US products hw phones ps379 products_user_guide_list html You can access the Cisco website at this URL http www cisco com International Cisco websites can be accessed from this URL http www cisco com public countries_languages shtml Safety and Performance Information Refer to these sections for information about the impact of power outages and other devices on your Cisco Unified IP Phone Power Outage Your accessibility to emergency service through the phone is dependent on the phone being powered If there is an interruption in the power supply Service and Emergency Calling Service dialing will not function until power is restored In the case of a power failure or disruption you may need to reset or reconfigure equipment before using the Service or Emergency Calling Service dialing Using External Devices The following information applies when you use external devices with the Cisco Unified IP Phone Cisco recommends the use of good quality external devices such as headsets that are shielded against unwanted radio frequency RF and audio frequency AF signals Depending on the quality of these devices and their proximity to other devic
92. trator if you need assistance Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 6 1 SCCP and SIP Using a Handset Headset and Speakerphone You can use your phone with a handset headset or speakerphone If you want to Then Use the handset Lift it to go off hook replace it to go on hook Use a headset Press 9 to toggle headset mode on and off You can use a heac headset with all of the controls on your phone including and B If you use AutoAnswer see Using AutoAnswer page 51 If you use a headset that supports wideband you might experience improved audio sensitivity if you enable the wideband setting on your phone this setting is disabled by default To access the setting choose gt User Preferences gt Audio Preferences gt Wideband Headset If the Wideband Headset setting is disabled shows as dimmed then this setting is not user controllable Check with your system administrator to be sure your phone system is configured to use wideband If the system is not configured for wideband you may not detect any additional audio sensitivity even when using a wideband headset To learn more about your headset refer to the headset documentation or ask your system administrator for assistance Use the speakerphone Press to toggle speakerphone mode on or off Many of the actions you can take to dial a number or answer a call will automatically t
93. two lines depending on configuration To see your phone lines look at the right side of your phone screen You have as many lines as you have directory numbers and phone line icons mE Calls Each line can support multiple calls By default your phone supports four connected calls per line but your system administrator can adjust this number according to your needs Only one call can be active at any time other calls are automatically placed on hold Understanding Line and Call Icons Your phone displays icons to help you determine the line and call state Icon Line or call state Description On hook line No call activity on this line Gx Off hook line You are dialing a number or an outgoing call is ringing he Connected call You are connected to the other party Ringing call A call is ringing on one of your lines al Call on hold You have put the call on hold See Using Hold and Resume page 24 Gp Remote in use Another phone that shares your line has a connected call See Using a Shared Line page 40 Reverting call A holding call is reverting to your phone See Using Hold and m Resume page 24 f Authenticated call See Making and Receiving Secure Calls page 44 OL 14622 01 Line or call state Description Encrypted call See Making and Receiving Secure Calls page 44 Idle line BLF See Using BLF to Determine a Line State page 44 Busy line BLF See Using BLF to Deter
94. umber 47 Using a Handset Headset and Speakerphone 50 Obtaining a Headset 51 Using AutoAnswer 51 Changing Phone Settings 52 Customizing Rings and Message Indicators 52 Customizing the Phone Screen 53 Using Call Logs and Directories 54 Using Call Logs 54 Directory Dialing 56 Using Corporate Directory on Your Phone 56 Using Personal Directory on Your Phone 57 Accessing Voice Messages 60 Using the User Options Web Pages 61 Accessing Your User Options Web Pages 61 Configuring Features and Services on the Web 62 Using Personal Directory on the Web 62 Using Your Personal Address Book on the Web 62 Configuring Fast Dials on the Web 63 Using the Address Book Synchronization Tool 64 Setting Up Speed Dials on the Web 64 Setting Up Phone Services on the Web 65 Controlling User Settings on the Web 66 Controlling Line Settings on the Web 67 Setting Up Phones and Access Lists for Mobile Connect 69 Using Cisco WebDialer 72 Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 6 1 SCCP and SIP vi Understanding Additional Configuration Options 74 Troubleshooting Your Phone 76 General Troubleshooting 76 Viewing Phone Administration Data 77 Using the Quality Reporting Tool 77 Cisco One Year Limited Hardware Warranty Terms 79 Index 81 OL 14622 01 Getting Started Using this Guide This guide provides you with an overview of the features available on your phone You can read it comple
95. ween Cisco and any other company 0709R 2007 Cisco Systems Inc All rights reserved Java The Java logo is a trademark or registered trademark of Sun Microsystems Inc in the U S or other countries Pomeren OL 14622 01
96. y Sleep mode Cleaning and Maintaining the Phone Screen page 15 Messages button c mT wad Auto dials your voice message service varies by service Accessing Voice Messages page 60 Directories button d Opens closes the Directories menu Use it to access call logs and directories Using Call Logs page 54 OL 14622 01 6 Help button Activates the Help menu Accessing the Help System V on Your Phone page 16 7 Settings button Opens closes the Settings menu Use it to Changing Phone Settings lt change phone screen and ring settings page 52 8 Services button Opens closes the Services menu Using the User Options ea Web Pages page 61 9 Volume button Controls the handset headset and Using a Handset Headset gt speakerphone volume off hook and the and Speakerphone page 50 ringer volume on hook 10 Speaker button Toggles the speakerphone on or off When Using a Handset Headset the speakerphone is on the button is lit and Speakerphone page 50 11 Mute button Toggles the microphone on or off When the Using Mute page 25 microphone is muted the button is lit 12 Headset button Toggles the headset on or off When the Using a Handset Headset headset is on the button is lit and Speakerphone page 50 13 4 way navigation Allows you to scroll through menus and Using Call Logs page 54 pad and Select highlight items Use the Select button

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