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Vodavi Telephone Systems Station User Guide

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1. eU NE I EI 69 Paging Meet M C 70 Personalized MESSAGES 70 iv Station User Guide Pre assigned Messages iba rhe be dh ook 70 57011 55 665 20 0 bases eod sath 71 Date Time Entry 222 72 Scrollable Canned Messages 73 Personal Messages Flexible sss 74 PBX Centrex Codes on a Flex Button ees 74 Release 4 44 24 74 75 Last Number Redial ee 75 Save Number For 2244 4 41 040 44 4 esestee teen tnnnenn 75 Redial a Saved Number eee eee tennttenn tenentes 75 Repeat Redial 0 4400 tennn tentent 75 Ring Down Hot Line Off Hook 76 RING e M M M 77 40 79 80 5 81 System Speed Dial ACCESS svscssisssssnsssrsassvsnessasaesisnssssnacesssecsanacennserusnesunecs 82 Station Port Fixed us atico red adi Fc Pp p UE rut eR bd 83 Station ReloCate aahsesnussvelesacdeseeieeoeds 83 Text Messaging Silen
2. XX Index number 01 16 Station users and Attendants can press the flexible button as necessary to view additional 911 call information in the stored list Once a station user or Attendant views the information for all 911 calls in the system list O LEDs at all stations will change to a solid red indication O Audible ringing tone at all stations ceases LCDs at all stations will revert to a normal display The list remains available for review by pressing the 911 ALERT flexible button until all messages are deleted To delete logged 911 Alert messages An Attendant must use the following steps to delete the messages ona system wide basis 1 Press the 911 ALERT flexible button to display the 911 call information for deletion 2 Press FLASH to delete that message Dialing 911 from any station overrides previously enabled features such as Do Not Disturb Account Codes 3 Account Codes Using Account Codes Prior to placing or during an outside line call 1 Press the preprogrammed ACCOUNT CODE button 627 2 Dial account code up to 12 digits The other party does not hear the digits being dialed O If account code is less than 12 digits must be entered to return to the call o lfaccount codes are forced the account code must be entered prior to dialing the outside number 3 Dial 9 or CO Access code dial tone will sound 4 Dialthe desired number Verified Account C
3. 52 Flash Key 52 Flexible Button Programming aao diris aree donate etes 53 elrolTedECIeparopem 54 Headset MR 54 In and Out BUttON ded d nian A 55 hz 55 Using an Intercom Button ssssssseseseseesesesesessssssssesneueueeereeeerererererersesssssss 55 Answering an Intercom Call eene 56 Intercom TANS uoce 57 Intercom Calls s dir dt 57 59 Keyset MOd Qt 59 Last 60 LCR OPO Fath m M 61 lKelejen mcr 61 Mailbox BUttONS 62 MIIECHETe CAT eX 62 PASC EIN ti d diu nde UP ERA E AR 64 Voice Mail Modem Access eterne tennntennntten 64 Telephone System Modem Access serere 64 noce 64 Name e 64 Night SERVICE E D 65 Off Hook Voice Over 66 CARR DU t eaaa eira a 68 Placing an Outside Line on loro e 68 Answering a Recall sse putes 68 Answering an Outside Call itera oii niii rtis rti rtt 68 Placing an Outside Call net ebook 68
4. SPEED DIAL LNR a PARK PICKUP MUSIC MEETME FEATURES QUECNL STA XXX A MMM DD YY HH MMx v VODAVI Vodavi IP 24DH Telephone Systems Quick Reference Card CONF Used to establish conference calls DND do not disturb Prevents calls from ringing at your station when you are on a call or busy Also used to activate a Page Block feature FLASH Used to end an outside call and restore dial tone without hanging up FWD Allows you to forward your calls to another destination HOLD Enables you to place calls on hold and to retrieve held calls ICM Not used at this time MUTE Allows you to switch the built in microphone on or off when using speakerphone or the handset microphone when using handset CALL FORWARDING 1 Press the FWD button or dial feature code 640 2 Dial the desired Call Forward code 6 All Calls 7 No Answer 8 Busy 9 Busy No Answer x Off Net 3 Dialthe station number where calls are to be forwarded Confirmation tone sounds 4 Replace handset or press SPEAKER button ESTABLISHING A CONFERENCE Only those stations that have the Conference feature enabled will be able to initiate a Conference 1 Lift the handset 2 Select intercom station or dial desired outside party When called party answers press CONF 3 Add the next conference party by selecting another outside line or intercom station
5. Vodavi Telephone Systems Station User Guide December 2004 Issue 1 5 P N 3152 00 Issue Release Date Changes oo eee 1 0 12 02 Initial Release 1 1 2 03 Minor revisions for correctness amp clarity 12 3 04 O Includes Trunk to Trunk Trans procedure Includes Enhanced ACD AVA UNA feature Includes ACD Wrapup End feature Includes Call Forward Off Net button O Revises Attendant Unavailable feature to reflect increase of Attendant station capacity from 3 to 6 1 3 5 04 Additional telephone instrument added 14 9 04 Aquick reference page has been addedfor Flash based Voice Mail users Out Button feature is added A Page Block option is added to the DND button AUCD Wrapup End feature is added 1 5 11 04 IP Phone procedures and Quick Reference Card added VODAVI Technology Inc products are not authorized for and should not be used within Life Support applications Life Support systems are equipment intended to support or sustain life and whose failure to perform when properly used in accordance with instructions provided can be reasonably expected to result in significant personal injury or death VODAVI Technology Inc warranty is limited to replacement of defective components and does not cover injury to persons or property or other consequential damages LIFE SUPPORT APPLICATIONS POLICY WARNING Handling the cord on this product will
6. 5 tense hilo dienen 38 Unanswered CO Call Transfer seen 39 Unscreened Transfer us cente rette treten 39 Trunk To Trunk Transfer eene tenete tentent tonnes 39 Caller ID Display TR 40 Caller ID Display Answered Calls sss 40 Caller ID Display Unanswered Calls sss 40 Caller ID Name Number eene tentent 41 Calling Forward Override 41 Calling Station Handsfree Mode Override ss 42 Calling Station Tone Mode Override ss 42 E 42 CO ING ACCESS 44 SeIENIeUI mcm 44 DRE IDE 45 Conference Combinations eene tette tenente tetti 45 Conference 45 Station User Guide iii Di l By NAME addidi AUR 48 Directory Dial mein Parent reer 48 Do Not Disturb A re 50 Executive adicto tdi ona la unii aciei Di esp eco 52 mec TT c M
7. Call into system on a DISA or TIE trunk Enter DISA access code if needed Dial the Follow Me Forward code 642 on the dial pad Dial the station number of the station that forwarding is to be cancelled Dial 6 regardless of the forward condition Redial the same station number Confirmation tone sounds 5 secs later dial tone uds ws Call Park Call Park Personal Each digital telephone in the system can place a call into a personal park location and then later retrieve that call from the originating station Internal calls and external calls can be placed into the stations personal park location Calls parked in a personal park location are subject to the system call park recall timer To park a call 1 Pressthe TRANS button The caller is put on Exclusive Hold 2 Dialthe Personal Park location code 438 on the dial pad Or Press preprogrammed PERSONAL PARK button A dial tone will sound To retrieve a parked call Dial Personal Call Park location code 438 on the dial pad Or Press the preprogrammed PERSONAL PARK button A talk path will be established between the two parties SINGLE LINE TELEPHONE To park a call 1 Press the FLASH button A dial tone will sound 2 Dial 438 The call is placed in personal park To retrieve a parked call Dial 438 The call is returned Conditions Ifthe Call Park user receives or makes a second call while the first call is parked the user can alterna
8. 4 Press CONF again and repeat previous step in a cycle until all parties are contacted 5 When last party answers press CONF twice All parties are connected TERMINATING A CONFERENCE If a Supervised Conference the person that initiated the conference can replace the handset or press the SPEAKER button If an Unsupervised Conference press the flashing CONF button while on hook MSG CALLBK Used for Auto Callback to a phone that left a text msg or to acess voice messages PGM Used as a rotary to select mode of operation Handsfree LED not lit Tone LED lit solid or Privacy LED blinking REDIAL Used to dial last number dialed SAVE Not used at this time SPEAKER Used to make a call without lifting the handset Serves as an ON OFF button SPEED Provides access to Speed Dialing Save Number Redial and Last Number Redial Also used to access flexible button programming TRANS Used to transfer an intercom or outside call from one station to another VOLUME Allows you to adjust speakerphone and handset volume LEAVING A MESSAGE WAITING INDICATION If you dial a station that is busy unattended or in DND you can leave a message waiting indication 1 Press the SPEAKER button 2 Dial the desired intercom station A busy tone or DND tone is heard 3 Press the MSG button The called party s MSG button LED will flash slowly 4 Press the SPEAKER button to end the call T
9. The Text Messaging feature allows you to use text messages to respond caller that has either Camped On or has used the off hook voice over OHVO feature to alert a busy station of a waiting call or message The Camped On station may respond to the caller via the canned custom and silent response text LCD messages Text messages appear on the calling party LCD display The calling originating station and receiving station MUST be digital telephones The receiving station MUST also be programmed to allow OHVO calls While receiving a Camp On or OHVO call The called party may press a preprogrammed Text Message button with a specific message 633 Example 633 38 means a telephone calling the station receives the message WHO IS IT Code Text Message Code Text Message 31 Will Take Call 42 Is It Important 32 Take Message 43 Is It Urgent 33 Transfer To Secretary 44 Send Call To Voice Mail 34 Put Call On Hold 45 Park Call 35 Call Back 46 Out Of Office 36 One Moment Please 47 Put Call Through 37 Will Call Back 48 Am Busy 38 Who Is It 49 OK 39 Is It Long Distance 50 No 40 Is It Personal 51 Yes 41 Is It An Emergency L pay SINGLE LINE TELEPHONE Not applicable Universal Day Night Answer 85 Universal Day Night Answer Incoming CO lines can be programmed for Universal Day Answer UDA or Universal Night Answer UNA UDA UNA assi
10. 1 Dial the desired three digit paging code 2 Request the party to meet you on the page 3 Do not hang up wait for the requested party to answer To answer a Meet Me Page 1 Goto the nearest phone 2 Dial 770 or press the preprogrammed MEET ME flexible button You will be connected to party that paged you Personalized Messages Pre assigned Messages Each station can select a pre assigned message to display on the LCD of any key telephone calling that station There are ten messages available This feature is unavailable at Attendant stations Stations cannot be call forwarded or in DND and have this feature active To select a pre assigned message 1 Dial 633 on the dial pad or Press the a preprogrammed PERSONAL MESSAGES button 2 Dial the 2 digit code for the message that displays A confirmation tone will sound DND button LED will flash 00 clears msgs 04 Return Tomorrow 08 AtHome 01 Vacation 05 Return Next Week 09 Break 02 Return 06 OnTrip 10 AtLunch 03 Return PM 07 In Meeting To cancel a pre assigned message 1 Either dial the Personal Messages code 633 00 dial 662 or press the DND button 2 Replace the handset The DND button LED will extinguish Personalized Messages 71 Custom Messages Each station can select from ten possible custom messages to display on the LCD of a key telephone calling that station These messages are programmed
11. Enter your four digit AGENT ID code 0000 9999 The LOGIN flexible button LED will light steady and a confirmation tone will sound to verify the login process O The ON OFF LED SPEAKER button LED on IP Phone will extinguish if the login sequence was started in the handsfree mode O ACD Agent Login LED will only light for the ACD group that is assigned to that button To log out of an ACD Secondary Group Dial LOGOUT CODE 581 on the dial pad or Press the preprogrammed LOGOUT flexible button The LOGIN flexible button LED will extinguish ACD UCD ACD Supervisor Display To view the ACD Supervisor Display Dial the ACD Supervisor Display code 577 on the dial pad followed by the ACD group 5XX you want to observe Or Press the preprogrammed flexible button The ACD Supervisor Display shows the following 5 XX AGENTS 55 5 ACD Group 550 565 CIQ Calls in queue AGENT S Agents logged in OC hh mm ss Oldest call in hrs mins amp secs To change the display to a different group Dial the ACD Supervisor Display code 577 on the dial pad followed by the ACD group you want to observe Press the preprogrammed flexible button ACD Supervisor Login Logout To log in to an ACD group 1 Dial LOGIN CODE 576 on the dial pad followed by the desired ACD group number 5 or Press the preprogrammed LOGIN fle
12. MMM DD YY HH MM am To deactivate Background Music 1 Dial 632 again or press BGM flexible button then enter 0 or Use the Soft Key s BGM option 2 Aconfirmation tone will sound and music will discontinue Ln SINGLE LINE TELEPHONE The Background Music feature is not compatible with SLTs IP Phones do not support the Background Music feature 28 Call Back Call Back 4 A station can initiate a call back request to another busy station Once that station becomes idle the station that left the call back request is signaled To leave a Call Back request when a number is busy 1 Either press the preprogrammed CALL BACK flexible button or use the Soft Key s CALL BK option press the MSG CALLBK button on IP Phone 2 Replace the handset or press the ON OFF button SPEAKER button on IP Phone When the busy station hangs up you will be signaled 3 Answerthe call the station you called will then be signaled If your station is busy when signaled an automatic MSG will be placed at your phone Only one Call Back request can be left at a station the second request will leave a message wait callback request When the Automatic Call Back Timer is enabled a call back request is automatically invoked anytime you listen to a busy intercom tone for a preset period of time default 10 seconds SINGLE LINE TELEPHONE To leave a Call Back request when a number is busy 1 Press the FLA
13. The agent s conversation in progress is received on the Supervisor s handset and the Supervisor s MUTE button LED is lit to indicate that the Supervisor s transmit is muted LH To participate in the conversation a true conference mode the Supervisor can press the MUTE button to remove the mute condition The Executive Override Code 625 programs the Supervisor Monitor with Barge In feature onto a flexible button Conditions Supervisors can only Barge In on calls of ACD group members of the group into which they are logged ACD UCD Available Unavailable If you are an ACD UCD Agent you can place your station in the Available mode to receive ACD UCD calls or in the Unavailable mode to block ACD UCD calls from ringing to your station If the enhanced mode is enabled in administrative database programming agents can specify the reason for their unavailable status This enhanced feature is used in conjunction with the Discovery Manager product 12 ACD UCD To make a station available unavailable normal mode Dial the ACD Available Unavailable feature code 566 on the dial pad Or Press the preprogrammed AVAILABLE UNAVAILABLE button to toggle between being in an available or unavailable status To make a station available unavailable enhanced mode 1 Make a preprogrammed AVAILABLE UNAVAILABLE button by pressing SPEED SPEED dial 566 dial a unique identifier code 0 9 or that will
14. 16 19 22 20 21 23 24 25 26 27 28 29 30 94 Worksheets Speed Dial Bin Programming Worksheet BIN 9000 BIN 9010 BIN 9001 BIN 9011 BIN 9002 BIN 9012 BIN 9003 BIN 9013 BIN 9004 BIN 9014 BIN 9005 BIN 9015 BIN 9006 BIN 9016 BIN 9007 BIN 9017 BIN 9008 BIN 9018 BIN 9009 BIN 9019 24 Flexible Button Programming Worksheet 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 Worksheets 95 IP Phone 24 Flexible Button Programming Worksheet 20 21 10 22 11 23 12 24 96 Default Numbering Plan Default Numbering Plan Ss Function Code Seb 911 Alert View Delete reqs btn 608 608 FLASH Account Code reqs btn 627 ACD Call Factor reqs btn 580 UUU FFF ACD Call Qualifier button 570 ACD Call Qualifier button one touch 570 YYY e ACD CIQ Display Btn 579 1000 277 specific ACD grp re
15. An intercom dial tone will sound 3 Dial the desired station number 4 When the second station answers you are in a supervised transfer mode first station is staged for transfer 5 Hang up stations 1 and 2 will be connected To use Intercom Transfer with DSS Buttons 1 Receive or make an intercom call using a DSS button 2 Press the TRANS button An intercom dial tone will sound 3 Press the DSS button where to transfer the call 4 Hang up stations 1 and 2 will be connected Intercom Calls To place an Intercom Call 1 Press the DSS button of the party to be called if programmed at your phone or Dial the extension number Dialing a number in the numbering plan activates the telephone automatically You will hear ringing if the called station is in the T mode or three bursts of tone if called station is in H or P modes 2 Lift the handset or use the speakerphone after the tone bursts stop 3 Hang up to end the call 58 Intercom To answer an Intercom Call In the T mode LED On you will hear repeated bursts of intercom tone ringing and the HOLD button slow flashes Lift the handset or press the ON OFF button SPEAKER button on IP Phone to answer Or Press the H T P button to the H mode to reply In the P mode LED flashes you will hear three bursts of tone and one way announcement The calling party cannot hear conversations in progress Lift the handset or press the ON OFF button SPEAKE
16. Every extension Key or SLT has the capability to program your name so that people using display telephones will see your name instead of your station number To create your name 1 Dial 690 on the dial pad Night Service 65 2 Use dial pad keys to enter your name up to 7 characters Other Codes A 21 D 31 1 e ol poss 1 214 8 84 2001 2 2 9 9 02 1 G 41 J 51 M 61 3 3 0 0 2 03 2 aa W 91 4 4 Space 11 04 3 72 U 82 X 92 vce Yee 5 5 12 1 1 4 OPER 6 6 13 2 0 7 7 14 amp 4 24 3 Press the SPEED button to complete programming process To erase your name 1 Dial 690 on the dial pad 2 Pressthe SPEED button to complete the erasing process Ln SINGLE LINE TELEPHONE To create your name 1 Dial 690 on the dial pad 2 Enterthe name up to 7 characters may be entered by using keys on the dial pad 3 Pressthe FLASH button to complete the programming process To erase your name 1 Dial 690 on the dial pad 2 Pressthe FLASH button to erase Night Service To enter Night Service Mode from an idle station Press the preprogrammed NIGHT SERVICE flexible button 604 The system is now in the Night Service Mode To remove Night Service Mode Press the preprogrammed NIGHT SERVICE flexible button 604 again
17. Replace the handset or press the ON OFF button SPEAKER button on IP Phone To answer a queue If you hear ringing and an outside line of the line group or a LOOP button you queued onto is rapidly flashing 1 Liftthe handset or press the ON OFF button SPEAKER button on IP Phone 2 Pressthe flashing OUTSIDE LINE button or LOOP button Conference 45 To cancel a call back request 1 Dial the CO Line Queue Cancel code 626 on the dial pad 2 Replace the handset or press the ON OFF button SPEAKER button on IP Phone SINGLE LINE TELEPHONE 1 Dial an outside line access code a busy tone will sound 2 Pressthe FLASH button 3 Dial 621 A confirmation tone will sound Conference 4 Conference Combinations Only stations that have conference enabled can institute a conference Add On Conference Up to eight internal parties can engage ina conference or seven internal parties with one external party A maximum of five 8 party conferences five external parties maximum can be established Multi Line Conference One internal station can engage in a conference with up to four outside parties A maximum of eight parties can be included a conference Conference Procedures 8 button digital telephones can assign a Conference button by using feature code 624 To establish a Conference 1 Liftthe handset 2 Selectan intercom station or dial desired outside party 3 When calle
18. 4 key is pressed Directory Dial Display telephone users may view a list of up to 200 names from the System Directory on the station s LCD display You can dial the station or speed dial bin by pressing a single button Names placed in the Directory List may be associated to intercom numbers System Speed dial bins or entries in the Local Number Name Translation Table You may view the Directory List beginning with any letter of the alphabet then scroll through the list either forward or backwards Directory Dialing may also be used to transfer a call from one station to another Directory Dial 49 To view the Directory List 1 Dial the Directory List dial code 680 on the dial pad or Press flexible button programmed as a directory dialing button or Use the Soft Key s DIR DIAL option when in an idle condition Press a button on the keypad that represents the letter of the alphabet to begin viewing the list of names Example press 2 once to produce names starting with A When 2 is pressed a second time names that start with B will display Press 2 a third time to display names that start with The alphabet is represented on the keypad as shown ABC DEF 1 2 3 2 JKC MNO 22 4 5 6 222 Pars ruv wxyz 7 8 9 Names beginning with the
19. C 2 c D U mi O a 5 Station User Guide Number Feature Description 1 Message Indicator Indicates that you have a message 2 Flexible Button Keys Used to access outside lines or access call handling features 3 TRANS Key Used to transfer an outside call between stations 4 SPEED Key Used to access speed dialing save number redial and last number redial This button also is used to access flex button programming 5 MUTE Key Used to activate deactivate MUTE function When activated the party on other end cannot hear you 6 ON OFF Key Used to make a call without lifting the handset 7 HOLD Key Used to hold calls to retrieve held calls 8 Microphone Used to talk with other party without using the handset 9 VOLUME Key Used to adjust level of tones background music ringing receiver volume and display contrast 10 Speaker Outputs tones and voice at your extension ABOUT THIS USER GUIDE The features described in this book apply to the 5 Digital Telephone Systems when using Vodavi Telephones unless an exception is specifically noted GUIDELINES Flexible Buttons Most system features can be set up on a flexible button for easy one button access For more details refer to Flexible Button Programming on page 53 This Flex Btn symbol indicates those features that n
20. CONF again and repeat previous step in a cycle until all parties are contacted 5 When last party answers press CONF twice All parties are connected TERMINATING A CONFERENCE If a Supervised Conference conference initiator can replace handset or press ON OFF Ifan Unsupervised Conference pressflashing CONF button while on hook MSG Allows you to initiate a message waiting indication at stations that are busy unattended or in Do Not Disturb A Message Waiting Callback request left at your station is indicated by a flashing Msg Wait LED ON OFF Enables you to make a telephone call without lifting handset It turns phone on and off when using the speakerphone SPEED Provides you with access to Speed Dialing Save Number Redial and Last Number Redial This button is also used to access flexible button programming TRANS Used to transfer an outside call from one station to another VOLUME BAR Allows the user to adjust speakerphone and handset volume Not available on 8 button model telephones LEAVING A MESSAGE WAITING INDICATION If you dial a station that is busy unattended or in DND you can leave a message waiting indication 1 Press ON OFF 2 Dial desired intercom station A busy tone or DND tone is heard 3 Press MSG The called party s MSG button LED will flash slowly 4 Press ON Off to end the call TRANSFER Unscreened 1 Press TRANS and dial the station n
21. Features Description CONF Used to establish conference calls DND Used to prevent calls from ringing at your station when on a call or busy Also can be used to activate a Page Block feature FLASH Used to end an outside call and to restore dial tone without hanging up the receiver FWD Use to send unanswered calls to another station Hunt group or voice mailbox HOLD Used to hold calls and to retrieve held calls ICM Not used at this time MSG CALLBK Used for Auto CallBack to a phone that has left a text message or to access voice messages MUTE Used to activate deactivate MUTE function When activated the party on the other end cannot hear you PGM Used as a rotary to select mode of operation Handsfree LED not lit Tone LED lit solid or Privacy LED blinking REDIAL Used to access and dial the last number dialed SAVE Not used at this time SPEED Used to access speed dialing save number redial and last number redial Button is also used to access flexible button programming SPEAKER Used to make a call without lifting the handset Serves as an ON OFF button TRANS Used to transfer intercom or outside call from one station to another VOLUME Used to adjust level of tones ringing and receiver volume 24 Flexible Buttons Used to access outside lines or call handling features Station User Guide 8 Button Executive Telephone BBBE 32990 0000 0000 MUTE O
22. PBX Centrex buttons line status is easily monitored The integrated speakerphone offers call announce with hands free intercom and a hot keypad that allows dialing while the phone is on hook Executive Display models include interactive soft keys that provide additional feature functionality vi Station User Guide 30 Button Executive Telephone TRANS CONF 6 MS 0000000000 0000000000 Ores FWD FLASH MUTE SPEED QG2 14 5 AG Cw wine ay ON OFF HOLD Station User Guide vii Number Feature Description 1 Message Indicator Indicates that you have a message 2 24 Character Display Displays information about telephone status dialing directories and text message information 3 Interactive Soft Keys Works in conjuction with fixed amp flexible features 4 Flexible Button Keys Used to access outside line or call handling features 5 Used to select mode of operation Handsfree Tone Privacy 6 TRANS Key Used to transfer an outside call from one station to another 7 CONF Key Used to establish conference calls 8 CAMP ON Used to alert a busy station that an outside line is on hold and waiting for them 9 MSG Key Used for Auto CallBack to a telephone which has left a text message or to access voice messages 10 FWD Key Used to forward your calls
23. Personalized Messages Available with optional software Vodavi Telephone Systems VODAVI Quick Reference Card FIXED FEATURE BUTTONS CAMP Allows you to alert a busy party that an outside line is on hold and waiting CONF Used to establish and build conference calls FLASH Used to terminate an outside call and restore dial tone w o having to hang up handset Also used to transfer calls behind a PBX or Centrex within those systems FWD Allows you to forward your calls to another station HOLD Enables you to place an outside caller on hold H T P Allows user to select the ICM signaling mode Handsfree Tone or Privacy MUTE Allows you to switch the built in microphone on or off when using the speakerphone or the handset microphone when using the handset CALL FORWARDING 1 Press FWD or dial 640 2 Dial desired Call Forward code 6 All Calls 7 No Answer 8 Busy 9 Busy No Answer x Off Net 3 Dial station number where calls are to be forwarded Confirmation tone sounds 4 Replace handset or press ON OFF ESTABLISHING A CONFERENCE Only stations that have the Conference feature enabled will be able to initiate a Conference 1 Lift handset 2 Select intercom station or dial desired outside party When called party answers press CONF 3 Add next conference party by selecting another outside line or intercom station 4 Press
24. at the second Attendant s station LH If the second Attendant places their phone in unavailable the third Attendant will receive recalls and dial 0 calls and so forth through the sixth Attendant To deactivate Unavailable Mode As the first programmed Attendant Repeat activation process shown above press Unavailable button or dial code 607 the following results will occur LH flexible button LED if programmed will extinguish O first Attendant will resume normal operation second through sixth Attendants will not receive recalls or dial 0 calls Attendant Voice Mail Alarm Clear The Attendant display shows an alarm condition when the system detects that the digital voice mail is out of service Dial feature code 656 to clear any alarm from the display This function does not clear the condition only the display Background Music Optional 27 Background Music Optional To activate Background Music 1 Dial 632 or press the preprogrammed BGM flexible button then enter desired channel number on the keypad or Use the Soft Key s BGM option 0 OFF 1 2 3 CH 1 2 3 MMM DD YY HH MM am LCD Display for XTS Systems 0 OFF 1 CH 1 2 CH 2 MMM DD YY HH MM am LCD Display for XTSc Systems A confirmation tone will sound and music is audible through the speaker 2 Press Volume Bar to change the volume The LCD displays SPEAKER BGM
25. expose you to lead a chemical known to the State of California to cause cancer and birth defects or other reproductive harm Wash hands after handling Copyright 2002 VODAVI Technology Inc All Rights Reserved This material is copyrighted by VODAVI Technology Inc Any unauthorized reproductions use or disclosure of this material or any part thereof is strictly prohibited and is a violation of the Copyright Laws of the United States 17 U S C Section 101 et seq VODAVI reserves the right to make changes in specifications at any time and without notice The information furnished by VODAVI in this material is believed to be accurate and reliable but is not warranted to be true in all cases XTS 5 a registered trademark of VODAVI Technology Inc mlj 2004 Station User Guide Contents Digital Telephone Features sssscsssssscsecccsssscssesssnsessseesssssesasecsssecesnseerses About This User Guide 2 2 4 402 4 4 40 4 00 4040 1 10 20 2029 4 02022 1 INEST 2 Account Codes deterruit terree ne ii AR e desierto rens 3 Using Account 3 Verified Account COdES sssssssesssesssecssecssessssesssscssssessecsnecsssecsneesseesseeess 3 Account Codes Traveling COS 4 PE 5 ACD Call Factor ccsssssssssscsssscsssss
26. from the first Attendant station for system wide use Each station can also program three unique custom messages The Custom Messages feature is not available for use by Attendant stations To select a custom message 1 Dial 633 on the dial pad or Press a preprogrammed PERSONAL MESSAGES button 2 Diala valid message number 21 30 for the desired custom message The first Attendant should provide a list of messages to each station user To program a unique custom message 1 Dial 633 on the dial pad 2 Diala valid message number 18 20 for the desired custom message 3 Entera custom message up to eight characters 4 Press the HOLD button to save the message To usea unique custom message 1 Dial 633 on the dial pad or Press a preprogrammed PERSONAL MESSAGES button 2 Diala valid message number 18 20 for the desired custom message To cancel a custom message 1 Either dial the Personal Messages code 633 00 dial 662 or press the DND button 2 Replace the handset The DND button LED extinguishes Ln SINGLE LINE TELEPHONE SLT users can use custom messages 21 30 as described above Unique custom messages 18 20 are not applicable SLT users cancel the use of a custom message by using feature code 662 72 Personalized Messages Date and Time Entry Messages Station users can activate certain messages that let users enter a specific time or return date These messages
27. letter chosen will show on the LCD display If there are no names in the Directory List beginning with the desired letter aname with the next higher letter displays on the LCD display Letters and Z are not marked on many telephone keypads however the illustration above shows the correct keys used to access these letters Dial to scroll up next entry through the list or Dial to scroll down previous entry through the list or Press another key to view the list for a different letter of the alphabet When the desired name displays on the LCD press the SPEED button to automatically dial the destination station or outside phone number via speed dial 50 Do Not Disturb Page Block To transfer a call using Directory Dialing while on a call 1 Press the TRANS button 2 Dial the Directory Dial Code 680 on the dial pad Or Press the flexible button programmed for directory dialing 3 Press digit associated with person s name when it displays press SPEED to automatically dial destination station 4 Hangupto complete the transfer Calls may be transferred to internal stations only An attempt to transfer a call off net via a speed dial bin results in the call recalling upon going on hook Ln SINGLE LINE TELEPHONE Not applicable Do Not Disturb Page Block 4 To activate Do Not Disturb Press the preprogrammed DND button once DND button lights steady The DND bu
28. the executive override warning tone is disabled may be a violation of Federal State or Local Laws and an invasion of privacy Check applicable laws in your area before using this feature Executive Override allows stations designated as Executive the ability to override and barge in on other keysets engaged in CO Line conversations A change in volume may occur on the CO Line or intercom call after the barge in occurs If you call a busy station 1 Press the preprogrammed EXECUTIVE OVERRIDE button 625 The Executive station is bridged onto the CO line conversation in progress at the called station An optional warning tone is presented to all parties prior to cut thru 2 Replace the Executive station handset to terminate the override Flash When connected to an outside line Press FLASH to disconnect the outside line and reseize an outside line dial tone 8 button telephone users can assign a FLASH button by using code 660 Flash Key on Intercom When connected to a page zone or another internal party Press FLASH to disconnect page or intercom call An intercom dial tone will sound Flexible Button Programming 53 Flexible Button Programming To program a flexible button to use feature codes 1 Press SPEED twice 2 Press the button to be programmed must be programmed in database as a flexible button 3 Dial the desired code refer to the Default Numbering Plan on page 9
29. the name associated with a speed dial number so when the desired name is shown the user may then have the system dial the number To access Directory List Programming Dial the Directory List program code 693 The HOLD button will illuminate and the first entry 000 in the Directory List will display DIR LST BIN ICM XXXX nnnnnnnnnnnnnnnnnnnnnnn AAA Directory List entry number 000 199 XXXX One of the following 3 or 4 digit station number 100 8999 3 digit local number name translation table number 600 799 minus station numbers that would overlap 4 digit remote device number 1000 8999 minus 1000 8999 minus station numbers that would overlap 4 digit system speed bin number 9020 9999 for XTS 9020 9099 for XTSc nnn Programmed Name blank if none Directory List The following procedure is used to enter edit and erase names in the Directory List for stations or speed dial numbers To modify the Directory List 1 Enter the desired 3 digit Directory List number 000 199 or dial to scroll up next entry or 4 to scroll down previous entry through the list If changing a name already associated with an existing station skip to Step 4 2 Press TRANS Enter the 3 or 4 digit station intercom number 4 Press the MUTE button w Attendant Features 21 5 Enter the name up to 24 characters may be entered by using the keys The display updates a
30. 1 Pressthe TRANS button The caller will be put on hold 2 Dialthe parking location 430 to 437 A confirmation tone will sound 3 Ifa busy tone is received press TRANS twice and dial another park location or press the CALL PARK flexible button for a different parking location Call Park 35 Or 1 Press the CALL PARK flexible button The caller will be parked at the location programmed on the button 2 Ifa busy tone is received press TRANS twice and dial another park location or press the CALL PARK flexible button for a different parking location To retrieve a parked call either 1 Liftthe handset or press the ON OFF button SPEAKER button on IP Phone 2 Press 3 Dial parking location 430 to 437 where call was parked or press the preprogrammed PARKED CALL PICKUP flexible button Or Use the Soft Key s P PKP 1 option when in an idle condition to pickup from park location 1 only To create a PARKED CALL PICKUP button 1 Press SPEED SPEED 2 Press the desired flexible button 3 Dial the desired parking location 430 437 SINGLE LINE TELEPHONE To park a call 1 Pressthe FLASH button The caller is put on Exclusive Hold 2 Dial parking location 430 437 A confirmation tone will sound 3 If busy press the FLASH button twice and dial another park location To retrieve a parked call 1 Lift the handset and press the button 2 Dial parking location 430 to 4
31. 1 22 941 1336 35 1633 0 10 770 1209 23 941 1477 36 OFF 11 770 1336 24 941 1633 Tone Duration 12 770 1477 25 941 0 50 15 50 ms 3 When desired tone is selected default ringing code is set to 00 press the SPEED button to save it as the tone to present to callers A confirmation tone will sound IP Phones do not support the Tone feature School Zone 79 School Zone Description The School Zone feature allows a person at a station s specified as an Administrator to control incoming calls for all stations specified as a Classroom The Administrator controls the type of call forwarding and the call forwarding destination Call forwarding types include All Call Forward No Answer Call Forward Busy Call Forward and Busy No Answer Call Forward Valid call forwarding destinations include station numbers hunt groups UCD groups and Voice Mail groups Stations to be included as part of the School Zone feature must be assigned in Admin programming as either an Administrator station or as a Classroom station After these assignments have been established the Administrator can easily control call forwarding for the specified Classroom stations by using feature code 630 Operation To control School Zone call forwarding at an Administrator station 1 Dial 630 a call forward condition code 0 or 6 9 a valid destination number Call Forward Condition Codes Valid Destinations 0 Disabled Statio
32. 37 where call was parked 36 Call Pickup Call Pickup A station can pickup a call ringing to any specific unattended station by using the Directed Call Pickup procedure A station can pickup a call ringing to an unattended station within the same ACD UCD group by using the Group Call Pickup procedure Directed Call Pickup To create a Pickup Button 1 Press SPEED SPEED 2 Press the desired flexible button then dial 0 To use Directed Call Pickup 1 Dial the station number of the known ringing telephone Receive ringback tone or call announce tone depending on the intercom selector switch setting 2 Press the preprogrammed PICKUP button to answer the call 5 SINGLE LINE TELEPHONE To use Directed Call Pickup 1 Liftthe handset 2 Dial 1 3 Dial station number of ringing telephone You MUST have access to the specific outside line or a LOOP button to do a directed call pickup Group Call Pickup To create a Pickup Button 1 Press SPEED SPEED 2 Pressthe desired flexible button 3 Dial 0 Call Transfer 37 To use Group Call Pickup 1 Lift the handset press the ON OFF button SPEAKER button on IP Phone 2 Dial 0 on the dial pad or Press preprogrammed PICKUP button to answer call SINGLE LINE TELEPHONE To use Group Call Pickup 1 Lift the handset 2 Dial 0 You will be connected to the incoming intercom or outside line c
33. 6 and the feature s description for any additional digits to enter confirmation tone will sound 4 Pressthe ON OFF button SPEAKER button on IP Phone To program a flexible button to use speed bin dialing 1 Press SPEED twice 2 Pressthe button to be programmed must be programmed in database as a flexible button 3 Pressthe SPEED button 4 Dialthe speed bin number A confirmation tone will sound 5 Press the ON OFF button SPEAKER button on IP Phone To erase a flexible button 1 Press SPEED twice 2 Pressthe flexible button to be erased 3 Press FLASH A confirmation tone will sound 4 Pressthe ON OFF button SPEAKER button on IP Phone To check flexible button programming 1 Liftthe handset 2 Press SPEED then dial 7 4t 3 Dial 2 to select the KEYBTN option 4 Pressthe desired flexible button s to display programming for the button s on the LCD 5 When finished replace the handset 54 Group Listening Group Listening All digital key stations have a built in speakerphone You can use the speaker to monitor a call while using the handset to consult with the outside party This enables other people in the room to listen to both parties in the conversation To activate Group Listening While conversing on the handset press the ON OFF button SPEAKER button on IP Phone Both parties of the conversation can then be heard on the digital station s speaker The speakerpho
34. 626 on the dial pad 2 Replace the handset or press the ON OFF button SPEAKER button on IP Phone Loop Key Flex atn A station not having a direct appearance for a CO line will receive incoming CO calls amp transferred CO calls under the LOOP button Only one call at a time can be connected to a keyset on the LOOP button To make a Loop button 1 Press the SPEED button twice 2 Press the desired flexible button 3 Dial 89 then press HOLD or Dial 8889 then press HOLD if using the Alt Dialing Plan 62 Mailbox Buttons Mailbox Buttons To program a station s mailbox ona flexible button 1 Press the SPEED button twice 2 Press the desired flexible button to be programmed 3 Dial the mailbox feature access code 460 467 voice mail location 1 8 468 remote voice mail location 4 Dial the VMID number A confirmation tone will sound If an error is made during entry an error tone will sound Example The numbers 4606037 represents a voice mail button group 1 for VMID 6037 that is in the system with the centralized voice mail installed To use a mailbox button The called station presses the MAILBOX flexible button and goes on hook The internal or external call is then transferred to the VM port by the telephone system Message Wait o Stations that are busy unattended and ringing or in DND can be left a message indication by other stations in the system Up to five message
35. D number and the identity of the station that answered the call This table may be accessed from any user station display phone Any Attendant station can delete a table entry one entry at a time To start the review process at the beginning of the table Dial 659 Caller ID Display Unanswered Calls An Unanswered Call Management Table with 100 system wide entry capacity is maintained in the system The calling number name information pertaining to any unanswered call is placed in this table at the time the system determines the call was abandoned This table may be accessed from any display telephone to review unanswered calls Only an Attendant station s can delete an entry from this table To start the review process at the beginning of the table Dial 635 Caller ID Name Number 41 Keypad Functions The following functions apply to both Answered and Unanswered Call Management Tables Function Button Review next item in table entry MUTE Step to next table entry HOLD Delete table entry Attendant only FLASH Exit table review function ON OFF SPEAKER for IP Phone Step to previous table entry TRANS Call Back SPEED Caller ID Name Number This feature allows you to program a flexible button 653 to view both the number and name on the LCD when receiving a Caller ID CO call When the feature is enabled the flexible button LED is lit solid and the name and number i
36. E Not applicable In and Out Button In Out Button will toggle a station from in status to an out status and from an out status to an in status When in an out status the LCD will display STA IN OUT OF OFFICE and all incoming calls will forward to the Preset Internal Busy Forward destination Flash 50 51 Page C Button 2 If no forwarding destination is programmed in Flash 50 51 the call will be presented without forwarding Attendant stations and SLT stations do not have the In and Out feature capability To change In and Out status Press the preprogrammed In and Out Button feature code 644 Intercom Using an Intercom Button To program a Flexible Button as an Intercom Button 1 Press the SPEED button twice 2 Press the desired flexible button to program 3 Dial 645 on the dial pad A confirmation tone will sound If an error was made during entry an error tone will sound 56 Intercom When intercom call rings a busy station w intercom btn 1 The calling station receives ringback tone instead of busy tone The called station hears muted or reminder ring and their intercom button LED starts flashing at the incoming CO line rate This indicates an incoming intercom call 2 The called station can place the current CO call on hold by pressing the HOLD button Or Place the current intercom call on hold by pressing the HOLD button The intercom call is placed on hol
37. H MM am 92 Volume Control SINGLE LINE TELEPHONE The volume control on the Single Line Telephone is located on the right side of the telephone The slider switch options are HI for loud volume LO for low volume and OFF to turn the ringer off Two line models have a volume switch for each line Certain models do not have an OFF option Speakerphone Models have a sliding volume switch to adjust speakerphone volume Slide the switch toward you for lower volume or away from you for increased speakerphone volume Handset Volume each SLT has a volume button that can be pressed to increase or decrease the handset volume B Z Ringer Switch is located on the bottom of the telephone near the line jacks This switch should be set to the Z mode for business hospitality applications and to the B mode for residential applications The MSG light and the Line In Use LIU LEDs will not operate when set in the B ringer mode To change volume system setting For SLTs not equipped with a volume control slider switch or to increase the volume greater than that allowed by the slider switch use the following steps 1 Dial 638 2 Dial a valid number 0 9 to select a volume level 3 Press HOLD Worksheets 93 Worksheets 30 Flexible Button Programming Worksheet 10 13
38. N OFF Or SPEED TRANS CO 0C 46 oO 7 CF VOLUME A 90900050005 Station User Guide xiii Number Feature Description 1 Message Indicator Indicates that you have a message 2 24 Character Display Displays information about telephone status dialing directories and text message information 3 Interactive Soft Keys Used to program phone feature functions 4 Flexible Button Keys Used to access outside lines or access call handling features 5 TRANS Key Used to transfer an outside call between stations 6 SPEED Key Used to access speed dialing save number redial and last number redial This button also is used to access flex button programming 7 MUTE Key Used to activate deactivate MUTE function When activated the party on other end cannot hear you 8 ON OFF Key Used to make a call without lifting the handset 9 HOLD Key Used to hold calls to retrieve held calls 10 Microphone Used to talk with other party without using the handset 11 VOLUME Key Used to adjust level of tones background music ringing receiver volume and display contrast 12 Speaker Outputs tones and voice at your extension 13 Headset Jack 2 5 mm Headset Jack is located on the left side of the telephone Station User Guide 8 Button Enhanced Telephone Non Display gt E 5 m 17 C
39. Or Use the Soft Key s LNR option when in an idle condition Or Press the REDIAL button on an IP Phone The system automatically selects the original line used to place the call and redials the last number dialed If that line is busy the system will select another line from the same group and redial the number O If no lines are available in the same group you will receive a busy tone and can queue for a line Ifyou preselect a line before activating LNR the preselection will override the line used originally SINGLE LINE TELEPHONE Not applicable LCR Operation 61 LCR Operation To place an outside call when LCR is enabled in the system 1 Dial 9 on the dial pad or Press the preprogrammed LCR button 2 Dialthe desired telephone number 3 Waitfor an answer Lift the handset or use the speakerphone to converse If all available lines are busy remain off hook for four seconds to automatically be queued onto LCR for an available line then hang up To answer an LCR Queue Call Back 1 When your telephone is signaled answer the call 2 The desired telephone number will automatically be redialed Only one LCR Queue Call Back request may be initiated by a station When a second request is made the first request is cancelled If 911 feature is enabled LCR access code is 800 instead of 9 CO Line Queue Cancel To cancel a Call Back Request 1 Dialthe CO Line Queue Cancel code
40. R button on IP Phone to answer Or Press the H T P button to the H mode to reply In the H mode No LED you will hear three bursts of tone and an announcement Reply handsfree or lift the handset for privacy ae SINGLE LINE TELEPHONE To place an intercom call 1 Lift the handset 2 Dial the intercom number You will hear ringing if the called station is in the T answering mode or two bursts of tone if the called station is in the or modes 3 Hang up to end the call To answer an intercom call Lift the handset Or If your SLT is equipped with a speakerphone press the Speaker button to converse in a handsfree mode IP Phone 59 IP Phone The IP Phone provides the same functionality as other Vodavi digital telephones with the following differences Features not supported OHVO Background Music feature code 695 for changing ring codes make pages but cannot receive pages The PGM button is the H P T rotary ICM and SAVE buttons are non functional at this time Keyset Mode This feature allows you to determine the mode and baud rate of the optional CTI Module connected to your phone This setting is stored in back up memory in the case of a power outage or system reset When telephone is set to AT command mode the following AT commands are supported commend Description Mode P Inactive No CTI information is sent received by the telephon
41. RANSFER Unscreened 1 Press TRANS and dial station number 2 When the called extension begins to signal hang up to transfer the call 3 Replace handset or press the SPEAKER button TRANSFER Screened While connected to an outside line 1 Press the station button where the call is to be transferred if programmed on your phone or press TRANS and dial the station number The called extension signals according to the intercom signal switch position 2 When extension answers announce transfer 3 Hang up to complete transfer VODAVI Vodavi IP 24DH Telephone Systems Quick Reference Card PLACING AN OUTSIDE LINE ON HOLD If system is programmed for Exclusive Hold Preference press HOLD once for Exclusive Hold or twice for System Hold If system is programmed for System Hold Preference press HOLD once for System Hold or twice for Exclusive Hold STORING SPEED NUMBERS 1 Press the SPEED button twice 2 Dial the speed bin location 9000 to 9019 Station Speed numbers 9020 to 9999 System Speed numbers XTSc 9020 9099 3 Dial the desired telephone number 4 Press the SPEED button 5 Press the SPEAKER button to end speed dial programming To clear an existing speed bin 1 Press the SPEED button twice 2 Dial the speed bin location 3 Press the SPEED button again Confirmation tone sounds DIALING A SPEED NUMBER 1 Press SPEED and dial the speed bin locati
42. RPT REDIAL flexible button During the Queue Call Back the LCD display will indicate that this is a Redial Call Back Once the line queue is answered the LCD will indicate an outgoing CO line To activate a redial Press the preprogrammed REDIAL flexible button Or Press the ON OFF button SPEAKER button on IP Phone Or Lift handset the line will be seized and number is dialed If you receive a busy no answer you may repeat the step to activate another redial To cancel the operation Press the preprogrammed REDIAL flexible button A confirmation tone will sound and the Auto Redial function is cancelled Ln SINGLE LINE TELEPHONE Not applicable Ring Down Hot Line Off Hook Preference If your phone has been programmed for Off Hook Preference you can access an outside line or a system feature by going off hook or pressing the ON OFF button SPEAKER button on IP Phone It simulates the depression of a specific button and can be programed by a station user or a database administration programmer using code 691 the button number While Off Hook Preference is enabled you may access internal intercom dial tone as follows 1 Pressthe preprogrammed ICM button or Dial your intercom number Do not lift the handset or press the ON OFF button or SPEAKER button on an IP Phone before dialing intercom number The LED will light steady and an intercom dial tone will sound 2 Dialaninternal station or feat
43. SH button 2 Dial 622 and replace the handset Only one Call Back request can be left at a station the second request will convert to a message waiting request Call Coverage The Call Coverage feature provides the functionality for stations to answer calls for other stations by utilizing call coverage buttons Visual and Audible status of ringing stations to an assigned coverage station are provided To assign a Call Coverage Button 1 Press SPEED SPEED 2 Press a desired flexible button Call Coverage 29 3 Dial 647 for Non Ringing or 646 for Ringing followed by the station number to cover A confirmation tone will sound After a button is assigned and that station receives a call 1 T You will receive audible and or visual indications after a programmable period of time an internal ring tone and or the same flash rate as the incoming CO line ringing rate O Ringing option ringing flashing Call Coverage LED LCD display as in following illustration CALL FOR STA XXXX MMM DD YY HH MM am Non Ringing option flashing Call Coverage LED only no ringing or change to LCD Then press the flashing COVERAGE flexible button or Press the ON OFF button SPEAKER button on IP Phone The call is answered and will cease to ring at any other stations that may have the same coverage appearance After the call is answered one of the following messages will show on the dis
44. TS w Alt Dial Plan 100 157 5 Station Port Fixed Number 611 100 Default Numbering Plan Function Code 2 gt Stop Trace 658 e e UCD Group grp 1 16 550 565 22 Unanswered Call Transfer 639 e e Universal Day Night Answer 5 61 Voice Mail Group grp 1 8 440 447 Sie se VM One Touch Record reqs btn 649 VVV VM Pse Res Rec Dig VM reqs btn 655 eje Voice Mailbox Btn reqs btn 460 4674 VMID Voice MB Btn Remote reqs btn 468 VMID TABLE LEGEND Button w feature code 622 Call Back 620 Camp On 625 Exec Override 623 Message Wait 628 OHVO BB Button Number C Call Forward Condition Code 6 All Calls 7 No Answer 8 Busy 9 Busy No Answer Off Net for Follow Me only FFF ACD Call Factor 000 999 LLL CO Line Number 2 to 4 digit Mailbox Number NNN CO Line Group Access Code of group to be forwarded 801 823 CO Group 1 23 824 All CO Groups RR Ring Tone Number 00 36 UUU ACD Group 1 16 550 565 UUUU ACDSupervisor AgentID Code 0000 9999 V Volume Control Level 0 9 VVV Voice Mail Group Number 440 447 XX Custom Message Number 21 30 XXX Intercom Station Numbers YYY Last 3 digits of Speed Dial Bin Numbers 000 099 for use with ACD Call Qualifier YYYY Speed Dial Bin Numbers 9000 9999 ZZ
45. The system is now removed from the Night Service Mode 66 Off Hook Voice Over OHVO Off Hook Voice Over OHVO os A While off hook on a call CO or Intercom this feature allows you to receive a voice announcement through the handset receiver without interrupting the existing call You may then respond to the calling party using CAMP ON procedures to talk to the calling party or use Silent Text Messaging to respond to the calling party via LCD Displays The calling station is placed in a one time DND mode upon initiating the voice over One Time DND cannot be toggled during the OHVO call The station receiving the OHVO call must be off hook and in the H mode Note The IP Phone does not support this feature To place an Off hook Voice Over call When an station calls a busy OHVO station and a busy tone is received the calling OHVO station must Press a preprogrammed OHVO button 628 Use the Soft Key s OHVO option to initiate OHVO announcement The following conditions will occur HOLD button LED flashes at the called OHVO station O The OHVO receiving station receives a one beep warning tone The station receiving the OHVO call must be off hook and in H or P mode in order to hear the calling OHVO party s voice announcement The called OHVO station s existing conversation is uninterrupted and the voice over announcement does not drown out the existing conversation If receiv
46. al 667 Hunt Group group 1 8 450 457 eee In and Out Button reqs btn 644 Intercom Button reqs btn 645 Keyset Mode 648 Last Number Redial SPEED LCR E911 active CO Line 800 LCR if active or Line Group 1 9 Loop Key reqs btn 89 or e 8889 if Alt Dial Plan Message Wait Answer 663 499 Default Numbering Plan 99 5 Function Code Modem Voice Mail Access 498 Name in Display 690 eee Night Service reqs btn 604 Off Hook Voice Over reqs btn for 628 IP Phones Page All Call 700 e Page Ext Zone All 1 2 3 760 762 XTSc uses 761 only 763 MPB2 or MPBE Page Internal Zones 1 8 All 701 709 eo Page Meet Me Answer 770 Personal Messages 633 ZZ bd Release Button reqs btn 641 Repeat Redial 643 ese Ring Down Hot Line Off Hook Pref 691 BB 2 2 Ring Tone n a for Phones 695 RR Save Number Redial SPEED gt 2 School Zone 630 SLT Conference Park 664 SLT Directed Call Pickup 1 SLT Message Wait 623 bd SLT Speed Dial 668 SLT Speed Programming 661 SLT Volume 638 V Speed Dial SPEED YYYY e Station Numbers Fixed 100 195 XTS MPB1 o 100 351 5 MPB2 100 419 5 MPBE 100 591 X
47. all You must be in the same Pickup group as the ringing telephone to pickup the call You MUST have access to the specific outside line or LOOP button to use Group Call Pickup Call Transfer Outside lines can be transferred from one phone to another within the system The transfer can be either screened announced or unscreened to either an idle or busy station an ACD UCD Group or a Hunt Group Outside line calls can also be transferred to another outside destination by using a trunk to trunk transfer Executive Secretary Transfer If you are designated the Executive station and your phone is busy or in DND all calls will be routed to the Secretary station O Secretary station you can signal the Executive that is busy or in DND by using the Camp On feature PBX Centrex Transfer While connected to an outside line PBX Centrex 1 Press FLASH The transfer dial tone sounds 2 Dial the PBX Centrex station number 3 Hang up to complete the transfer 38 Call Transfer SINGLE LINE TELEPHONE To make a PBX Centrex Transfer 1 Press the FLASH button An intercom dial tone will sound 2 Dial 660 A Flash command is presented to the PBX or Centrex CO Line a stutter tone will sound 3 Dial the desired telephone number 4 Replace the handset to complete the transfer Screened Transfer To conduct the transfer while connected to an outside line 1 Press the station button where call is t
48. and have the system record the conversation in the station user s mailbox Use of this feature when the One Touch Recording Warning Tone is disabled may be interpreted as a violation of federal state or local laws and an invasion of privacy Check applicable laws in your area before recording calls using this feature The MiniVoice system does not support Voice Mail One Touch Recording To make a VM RECORD flexible button 1 Press the SPEED button twice 2 Press the desired flexible button to be programmed 3 Dial feature code 649 VVV where VVV 440 447 for desired VM group 88 Voice Mail While on an internal or external call 1 Press the preprogrammed VM RECORD button or use the Soft 5 REC option for VM Group 440 only The LED will flutter red during setup and the following message display RECORDING SETUP MMM DD YY 00 00 am Once the system makes the connection your mailbox and the flexible button LED will light solid green The LCD will display the following message RECORDING MMM DD YY 00 00 am To pause or resume recording after a pause press the preprogrammed 655 key When you finish recording press the preprogrammed VM RECORD button or the Soft Key s STOP option The LED will extinguish and the normal LCD call information will display SINGLE LINE TELEPHONE Not applicable Conditions This feature only applies to digital voi
49. andset or use speakerphone DIRECTORY DIALING Users with display telephones may view a list of individuals on the telephone system and have the system automatically dial that person Directory Dialing may also be used to transfer a call from one station to another 1 Dial the Directory List dial code 680 or press the DIRECTORY DIAL flexible button 2 Press a button on the keypad once twice or three times to represent the letter of the alphabet to begin viewing the list of names 3 Scroll through Directory List to select name Press to scroll up to next entry Press to scroll to previous entry 4 Press SPEED at the desired name to automatically dial destination station or outside phone number via Speed Dial To transfer a call using Directory Dialing 1 Press TRANS 2 Dial Directory Dial Code 680 or press the DIRECTORY DIAL flexible button 3 Press the digit associated with the person s name When name displays press SPEED to automatically dial the station 4 Press ON OFF to complete transfer Calls may only be transferred to internal stations PROGRAMMING FLEXIBLE BUTTONS 1 Press SPEED twice 2 Press flexible button to be programmed 3 Dial desired code from the following chart Confirmation tone sounds 4 Press ON OFF All Call Page Internal amp External 700 Call Back 622 Call Park Location System 430 437 Call Park Location Station 439 Cal
50. appear on the calling station s display to alert them of the desired party s return time or date To activate a message with a custom return time or date 1 Dialthe Message Access code 633 on the dial pad 2 Thendial the desired message number 11 17 Users may activate the following messages and be prompted to enter a return time or date 11 Vacation Until MM DD 15 At Home Until HH MM xm 12 Return HH MM xm or MM DD 16 On Break Until HH MM xm 13 On Trip Until MM DD 17 At Lunch Until HH MM xm 14 Meeting Until HH MM xm 3 Enterthe date time on the dial pad as shown Other Codes A 21 D 31 B 22 E 32 1214 8 8 01 1 23 33 2 2 9 9 02 1 G 41 J 51 M 61 3234 0 0 2 03 2 42 52 N 62 1 43 1 53 0 63 4 4 5 11 04 3 xs WES 5 54 12 i 4 92 ur 6 6 13 2 7 7 14 amp 4 24 OPER 0 4 Press the HOLD button to enter message A confirmation tone will sound and the DND button LED will flash To cancel the message 1 Either dial the Personal Messages code 633 00 dial 662 or press the DND button 2 Replace the handset The DND button LED will extinguish SINGLE LINE TELEPHONE Not applicable Personalized Messages 73 Scrollable Canned Messages e The Scrollable Canned Message feature allows y
51. are able to monitor both sides of the conversation but they are not able to talk with either party while in this mode A warning tone is available to alert parties that someone is monitoring their call Executive Override is a system feature and therefore takes precedence over this feature If Supervisor Monitor with Barge In is used properly Executive Override MUST be disabled Otherwise the barge in is performed with the MUTE button OFF A change in volume may occur on the CO line or intercom call after the barge in occurs The use of Supervisor Monitor with Barge In is limited by federal law and may also be limited or prohibited by state or local law so check the relevant laws in your area before employing these features ACD UCD 11 Up to five ACD supervisors can simultaneously monitor agent s call as follows 1 Dial the agent s station number Receive a busy signal 2 Press the preprogrammed Supervisor Monitor flexible button feature code 583 The supervisor is able to hear the conversation of both parties and the Supervisor s LCD displays the following MONITORING XXXX MMM DD YY HH MM am 3 Replace the handset or press ON OFF SPEAKER button on IP Phone to terminate Supervisor Monitoring One ACD supervisor at a time can intrude on an agent s call as follows 1 Dial the agent s station number Receive a busy signal 2 Press the preprogrammed Barge In flexible button feature code 625
52. ation by using the Camp On feature The OHVO receiving station presses the flashing HOLD button to consult with the calling station The existing call CO line goes on Exclusive Hold automatically This method then follows Camp On procedures and operation IP Phones do not support the OHVO function SINGLE LINE TELEPHONE Not applicable 68 Outside Calls Outside Calls Placing an Outside Line on Hold oO If Exclusive Hold Preference is programmed press HOLD once for Exclusive Hold or twice for System Hold Or LH If System Hold Preference is programmed press HOLD once for System Hold or twice for Exclusive Hold Answering a Recall When an outside line has remained on hold for an extended period of time you are reminded with a recalling ring If Preferred Line Answer is enabled skip Step 1 1 Press the OUTSIDE LINE LOOP or POOL button flashes at a very fast rate 2 Liftthe handset or press ON OFF SPEAKER button on IP Phone to converse with party Answering an Outside Call 1 Liftthe handset or press the ON OFF button SPEAKER button on IP Phone 2 Press slow flashing OUTSIDE LINE button or LOOP button If Preferred Line Answer is programmed you may answer an outside line by lifting the handset or pressing ON OFF or SPEAKER button on IP Phone Placing an Outside Call To access an outside line for dialing out 1 Pressidle CO line button POOL button or Dial access c
53. ature code 570 and then press A confirmation tone will sound 4 Press the ON OFF button SPEAKER button on IP Phone 6 ACD UCD To create a one touch CALL QUALIFIER flexible button 1 Press SPEED twice 2 Pressthe button to be programmed must be programmed in database as a flexible button 3 Dialthe CALL QUALIFIER feature code 570 YYY YYY the last three digits of a desired speed bin 9000 9099 that has been preprogrammed with a qualifier code A confirmation tone sounds 4 Pressthe ON OFF button SPEAKER button on IP Phone ACD Help While on a call in progress the following results will occur when an Agent presses their preprogrammed HELP flexible button AGENT The Agent will hear a confirmation tone and their HELP button will illuminate if a supervisor is logged into their ACD group If no supervisor is logged in the Agent will receive an error tone and the HELP button will not illuminate SUPERVISOR An ACD supervisor station will receive a Help message when an ACD member in the same group initiates a Help request O This function will also send a Camp On tone to the supervisor s keyset speaker A Help message will take precedence over other messages The supervisor can clear the message by pressing their HELP button LH Atthe time the supervisor receives a Help request they can press their HELP flexible button followed by the OVERRIDE feature button to bridge onto the ACD group member s cal
54. be sent to the PC ACD trace for Discovery Manager use Press the preprogrammed AVAILABLE UNAVAILABLE button to toggle between being in an available or unavailable status ACD Calls In Queue Status Display There are two methods for stations not assigned to the ACD Group to monitor the ACD Calls In Queue Status Display First Method From an idle key telephone 1 Dial 567 on the dial pad Or Press the preprogrammed flexible button Dial the ACD group number 5XX The ON OFF button LED SPEAKER button LED on IP Phone will light steady This idle display will show how many calls are in queue ACD5XX 00 CALLS IN QUEUE MMM DD YY HH MM am 5 ACD Group Number 550 565 Replace the handset or press ON OFF SPEAKER button on IP Phone to terminate display ACD UCD 13 Second Method From an idle key telephone The preprogrammed flexible button for the ACD group being monitored will flash indicating there are calls in queue 1 Press the preprogrammed ACD CALLS IN QUEUE DISPLAY flexible button This idle display shows how many calls are in queue ACD5XX 00 CALLS IN QUEUE MMM DD YY HH MM am 5 ACD Group Number 550 565 2 Replace the handset or press ON OFF SPEAKER button on IP Phone to terminate display To assign an ACD CALLS IN QUEUE DISPLAY flexible button Dial 579 XXX XXX ACD group number 550 565 ACD UCD Wrapup End An agent that wants to override the Wrapup T
55. ce mail Voice Mail 89 Voice Mail Flash Based Quick Reference SaaS MAIN MENU Review Senda Mailbox Messages Message Options Confirm Cancel ABC DEF 1 2 3 While 2 Record Msg Mailbox Greeting Playing Messages End Msg 1 1 Review 2 Record 1 Rewind 3 Delete 6 Pause 1 ast Fwd 5 sec 2 Greetin Skip to next msg 1 Review Cancel play 2 Re record 3 it End Recording Cancel Accept Msg 2 Password After Listening m Outcall Pager a Enter Mailbox 3 Delete Number 3 1 Activate 4 Forward Deactivate 5 Reply X Wrong 8 More Info number entry Confirm Delete Send Msg 1 Review 2 Change A Direct Transfer 1 Extension 90 Voice Mail Voice Mail Flash Based Quick Start The following is a quick start procedure for first time users 1 10 Obtain System Administrator information Voice mail system access number Your mailbox number Your temporary password Dial voice mail system access number Or Call into the Auto Attendant then press and enter y
56. d on the available intercom button 3 The called station then presses the flashing intercom button to answer incoming intercom call When answered the following message displays on the called station LCD CALL FROM STA XXX MMM DD YY HH MM am Sta XXX can be a programmed station name SINGLE LINE TELEPHONE Not applicable Answering an Intercom Call Depending on the selected intercom operating mode answer the intercom call as indicated Handsfree Mode No LED You will hear three bursts of tone and an announcement Reply handsfree or lift the handset for privacy Tone Mode LED On You will hear repeated bursts of intercom tone ringing and HOLD button slow flashes Lift the handset or press the ON OFF button SPEAKER button on IP Phone to answer Or Press the H T P button to the H mode to answer Intercom 57 Privacy Mode LED Flashing You will hear three bursts of tone and a one way announcement The calling party cannot hear conversations in progress Lift the handset or press the ON OFF button SPEAKER button on IP Phone to answer or Press the H T P button to the H mode to answer Use feature code 667 to select an H T or P mode for 8 button digital telephones Each use of this feature code acts as a rotary through the three options Intercom Transfer To use Intercom Transfer without DSS Buttons 1 Receive or make an intercom call 2 Press the TRANS button
57. d party answers press the CONF button 4 Addthe next conference party by selecting another outside line or intercom station or by using the Soft Key s ADD MEM option 5 If the next conference party is an outside line and a busy or wrong number is encountered press one of the conference parties on hold This drops the busy or wrong number party Press the conference button again and repeat Step 4 6 When the last party answers press the CONF button twice All parties will be connected 46 Conference To exit a Conference controller only For a Single line conference 1 Press the ON OFF button SPEAKER button on IP Phone to ON 2 Press the MUTE button then replace the handset to monitor the conference For a Multi line conference 1 Press the HOLD button to place outside parties on hold The Hold Timer starts If one of the two parties is internal that party is dropped 2 Either press CONF and hang up or press the ON OFF button SPEAKER button on IP Phone or use the Soft Key s EXIT option to leave the other conference parties still connected in an unsupervised conference The CONF button flashes and the timer starts There is a warning tone before the other parties are dropped To re enter a Conference When the controller re enters the conference the disconnect timer is reset 1 Lift the handset to re enter a monitored conference 2 re enter a conference placed on hold repeat the steps for
58. des on a Flex Button Personal Messages Flexible Button You can program the code 633 onto a flexible button to speed access to select and use messages To program the Personal Messages Flexible Button 1 Press the SPEED button twice 2 Press the desired flexible button The LED will flash 3 Dial 633 on the dial pad A confirmation tone will sound To use the flexible button press that flexible button then either Dial the 2 digit message number 00 10 or 18 30 to activate the message Confirmation tone sounds and DND button LED flashes or Press 4 to scroll forward or to scroll backward through the list When desired message is shown on the LCD press HOLD to activate that message on your station Confirmation tone sounds and DND button LED flashes Ln SINGLE LINE TELEPHONE Not applicable PBX Centrex Codes on a Flex Button feen For one button access to Centrex or PBX features 1 Program Centrex or PBX code into a Station or System Speed Dial bin including hook flash FLASH key and commands refer to Speed Dial on page 81 2 Program that speed bin onto a flexible button refer to Flexible Button Programming on page 53 Release Button The Release Button feature allows the station user to speed up call handling time by disconnecting calls while being off hook Using the handset while off hook not the speakerphone Press the preprogrammed RELEASE butto
59. ding condition code 6 All Calls 8 Busy Off Net 7 No Answer 9 Busy No Answer 5 Dial the three or four digit destination number where calls are to be forwarded Station Voice Mail ACD UCD Hunt Group or speed bin only for off net 6 Replace the handset or press the ON OFF button SPEAKER button on IP Phone To remove Follow Me Call Forwarding Lift the handset or press ON OFF button SPEAKER button on IP Phone Dial the Follow Me Forward code 642 on the dial pad Dial the station number of the station that forwarding is to be cancelled Dial 6 regardless of the forward condition Redial the same station number Confirmation tone sounds and FWD LED extinguishes Ud My gt To establish Follow Me Call Forwarding off site location 1 Dialinto the system on a DISA or TIE trunk Enter the DISA access code if applicable 2 Dialthe Follow Me Forward code 642 on the dial pad 3 Dialthe station number of the station from which forwarding is desired 4 Dialthe appropriate forwarding condition code 6 All Calls 8 Busy Off Net 7 Answer 9 Busy No Answer 5 Dial the three or four digit destination number where calls are to be forwarded System Speed Bin off net only Station Voice Mail ACD UCD or Hunt Group A confirmation tone sounds five seconds later a dial tone is received Call Park 33 To remove Follow Me Call Forwarding off site location
60. e ATD Modem Dialing Command The telephone will recognize the ATD and accept digits after the command ATH or Modem On Hook Off Hook Command ATH or ATHO will ATHX force the telephone to go to the on hook state from its X2 00r 1 current state ATH1 will force the telephone to go to the off hook state from it s current state CKTU Command used with Wanderer a cordless key telephone unit The baud rate is not used in this mode no change is necessary PCPhone CTl information used with Discovery Desktop and Discovery PCPhone software must be set to 4800 baud rate SPI Service Provider Interface Command used with TAPI applications such as Discovery Link 60 Last Number Redial At an idle station 1 Dial the Keyset Mode code 648 on the dial pad or Press the preprogrammed KEYSET MODE button the following displays INACTIVE 2400 SAVE HOLD BAUD Press to scroll through the keyset modes Press to scroll through the baud rates Press the HOLD button to save the desired entries AWN SINGLE LINE TELEPHONE Not applicable Last Number Redial The Last Number Redial LNR feature permits the automatic redialing of the last telephone number dialed on an outside line Up to 24 digits can be stored Outside line selection of the same line used is automatic To use Last Number Redial either 1 Press the SPEED button 2 Press
61. e idle Direct Access 88 LLL or if Alt Dial Plan 8888 1111 CO Line Grp Access Code 800 823 grp 0 23 CO Line Grp Access Code All 824 CO Line Queue 621 Directory Dial 680 Extension Numbers 100 419 100 157 External All Call Page 760 All External Zones XTS only External Page Zones 1 or 2 only Zone 1 for XTSc Headset Mode 634 In and Out Button reqs btn 644 76 1 or 2 Internal Page Zones 1 8 All 701 708 709 Line Queue 621 Page Meet Me Answer 770 Personal Park 438 Save Number Redial Speed Dial Access SPEED gt k sPEED YYYY VM Group Pilot Numbers 440 447 LLL Line Number XXX Station Extension Numbers YYYY Speed Dial Bin Numbers To erase a flexible button 1 Press the SPEED button twice 2 Press the flexible button to be erased 3 Press FLASH Confirmation tone sounds 4 Press SPEAKER button to end programming
62. e 19 Attendant Directory List Programming eee 20 Attendant Disable Outgoing CO Line s 23 Attendant Override e 24 Attendant Setting Time and Date ss 24 ii Station User Guide Attendant Speed Dial System Storing sss 25 Attendant Unavailable eene tete teen ntnnenten 26 Attendant Voice Mail Alarm Clear eren 26 Background Music Optional e 27 Call qe T m 28 Call Covefta ge 28 Call 30 Call Forward External 31 Call Forward Follow 32 ree tema t 33 Call Park Personal trt tt tetti teet 33 Call Park 34 Call Park bcn 34 Call Pickup teet 36 Directed Call Pickup ee 36 Group Call Pickup ttt ttt e 36 Call TE etre e one tnt Cavi cire vtae rds 37 Executive Secretary Transfer e eerte 37 PBX Centrex lt 42000 37 5 38 lt
63. e Mail ACD UCD groups Hunt group A confirmation tone will sound 5 Replace the handset or press the ON OFF button SPEAKER button on IP Phone To remove call forwarding 1 Liftthe handset or press the ON OFF button SPEAKER button on IP Phone 2 Pressthe FWD button A confirmation tone will sound and the FWD LED will extinguish Alternate Dial Plan 15 Alternate Dial Plan When you use an MPBE the 3 digit default dial plan uses station numbering of 100 419 320 stations and feature code numbering beginning with feature code 420 as shown in the Default Numbering Plan page 96 When your system has more than 320 stations default station numbering would cause conflicts with default feature code numbering For example physical station number 321 would be station 420 in the default numbering plan and this conflicts with VM Msg Set default feature code of 420 The Alternate Dial Plan programming feature is used when your system has more than 320 stations using an MPBE The default Alternate Dial Plan uses station numbering of 100 591 492 stations and feature code numbering that uses the 3 digit default dial plan with a leading digit of 8 resulting in a 4 digit feature code plan For example the VM Msg Set default feature code of 420 becomes 8420 Feature code numbering under the default Alternate Dial Plan is as described above with the following exceptions 6540 Answering Machine Emulation w ringin
64. eed a nex atn preprogrammed button to function properly IP Phones have E several fixed feature buttons that can be used instead EXCEPTION When the Soft Key symbol is also present you may use either A a preprogrammed button or a Soft Key oft Key Flexible Numbering This feature allows the system numbering plan to be modified as well as the length of the feature access codes 2 4 digits For consistency the following programming and operating procedures refer to 3 digit default codes To verify the numbering plan for your system consult with your System Administrator Single Line Telephones telephone symbol appears whenthe Single Line Telephone SLT operation differs from the Digital Telephone If your single line telephone does not have FLASH key quickly press and release the hookswitch when instructed to press the FLASH key SLT 2 911 Alert 911 Alert Any station user or Attendant who programs a flexible button for 911 ALERT feature code 608 will be alerted of internal stations placing 911 calls The system can store the 16 most recent 911 calls Calling information includes the time date of the call and the station number from which the call was placed The initial 911 Alert indicators include O Audible ringing tone O Green flashing 911 ALERT flexible button LED O Automatic LCD display of 911 call information E911 CALL XX STA XXXX MM DD YY HH MM
65. emove Call Forwarding 1 Lift the handset or press ON OFF button SPEAKER button on IP Phone 2 Either press the FWD button dial 640 or 662 or use the Soft Key s CLR FWD option A confirmation tone sounds and the FWD LED extinguishes Ln SINGLE LINE TELEPHONE The SLT operation uses the same procedures as used in Digital Telephone operation described above except there is no FWD button or Soft Keys You must use feature codes 640 and 662 Call Forward 31 Call Forward External Off Net Stations are allowed to forward intercom and transferred CO line calls to an off net location The Call Forward Off Net feature allows a station to reroute calls that would normally be lost Calls can be forwarded to home or another off net site Initially ringing CO calls cannot be forwarded with this feature To activate Off Net Call Forwarding 1 Lift handset or press ON OFF button SPEAKER button on IP Phone 2 Press the FWD button or dial 640 on the dial pad 3 Press the desired preprogrammed speed bin flexible button A confirmation tone sounds and the FWD button LED is Red Steady On 4 Replace handset ON OFF button SPEAKER button on IP Phone extinguishes automatically if used instead of handset or 1 Lift handset or press ON OFF button SPEAKER button on IP Phone 2 Press the FWD button or dial 640 on the dial pad 3 Dial on the dial pad Dial the speed bin number 9000 9019 or 9020 9999 tha
66. ers may be entered The display updates as the name is entered If an error is made during keystroke entry press FLASH to clear the current name Press SPEED when finished Confirmation tone sounds and the display shows the new or changed name Press HOLD then use or to scroll to next entry or Hang up to end programming Attendant Features 23 Speed Dial Bin The following procedure is used to associate names to a system speed dial bin only To add names to a System Speed Bin 1 Enter desired 3 digit Directory List number 000 199 or dial to scroll up next entry or to scroll down previous entry through the list If changing a name already associated with an existing System Speed Dial Bin entry skip to Step 4 2 Press TRANS 3 Dial system speed dial bin location 9020 9999 or 9020 9099 for XTSc 4 Press MUTE 5 Use keys on the dial pad to enter the name up to 24characters may be entered The display updates as the name is entered 6 Press SPEED when finished Confirmation tone sounds and the display updates 7 Press HOLD then use or to scroll to next entry or Hang up to end programming Attendant Disable Outgoing CO Line The first Attendant can disable CO lines to prevent outgoing access to those lines To disable CO Lines 1 Liftthe handset or press the ON OFF button SPEAKER button on IP Phone 2 Dial 602 on the dial pad A confirmation tone wi
67. establishing a conference 3 re enter an unsupervised conference lift the handset and press the flashing CONF button or use the Soft Key s RE ENTER option The CONF button will light steady and a confirmation tone will sound To terminate a Conference the conference initiator who is actively in the conference must Replace the handset or press the ON OFF button SPEAKER button on Phone to OFF To terminate an Unsupervised Conference Press the flashing CONF button or use the Soft Key s END option while on hook all parties will be dropped To terminate a party during a Conference call 1 Press the line button of the party you wish to drop 2 Replace the handset or press the ON OFF button SPEAKER button on IP Phone 3 Lift the handset or press the ON OFF button SPEAKER button on IP Phone 4 Press the flashing CONF button Conference 47 T SINGLE LINE TELEPHONE To set up a Conference with one external and one other internal station 1 2 3 4 Place an outside call Press the FLASH button to put the call on hold Dial the number of the internal station you wish to add When that station answers press the FLASH button again All three parties will be connected To set up a Conference with Personal Park 1 NS While connected to an outside line press the FLASH button intercom dial tone will sound Dial 438 The first call will be placed in perso
68. g is changed to 8665 O 6541 Answering Machine Emulation w speaker is changed to 8666 O 88 COLine Direct Access is changed to 8888 O 89 Key is changed to 8889 Alternate Dial Plan does not apply to MPB1 or MPB2 systems 16 Answering Machine Emulation Answering Machine Emulation fe When a call is sent to your voice mailbox you can press a preprogrammed flexible button to listen to the caller leaving the voice mail message If you decide to speak with the caller you can press the preprogrammed button to be connected to the caller Notification Methods There are two methods of notification a Ring Mode or a Speaker Mode These methods are controlled by the type of flexible button assigned on the telephone The preprogrammed button type defines the operation mode 654 0 Ring Mode 654 1 Spkr Mode 8665 Ring Mode Alt Dial Plan 8666 Spkr Mode Alt Dial Plan An incoming CO call rings at a station and forwards except busy type to the station s VM mailbox Ring Mode The preprogrammed flexible button flashes red while the caller is in your mailbox You can press the flashing button and the audio is broadcast over the speaker of the keyset The MUTE key is also enabled and the LED lights solid red When the call is ringing the station in the ring mode the display shows VM SCREENING RING MMM DD YY HH MM am Speaker Mode The VM message is broadcast over the speaker The MUTE key i
69. ge Non Ring reqs btn 647 XXX Call Coverage Ringing reqs btn 646 XXX s Call Forward 640 C Call Forward External Off Net 640 YYYY Call Forward Follow 642 XXX C dest 0 Call Park group 1 8 430 437 9 19 e Call Park Personal 438 ee Call Park Station 439 XXX Call Park Pickup Station 6 2122 Call Park Pickup System 1 8 1430 4437 Call Pickup reqs btn 0 Caller ID Display Answered Calls 659 Caller ID Display Unans Calls 635 Caller ID Name Number reqs btn 653 Calling Forward Override 5 XXX press B Calling Sta Handsfree Mode Override 7 XXX Default Numbering Plan 3 Function Code 2 5 Calling Sta Tone Mode Override 6 XXX eie Camp On 8 btn 620 Clear Call Fwd DND Personal Msg 662 CO Line Idle Direct Access 88 LLL or 8888 LLL if Alt Dial Plan CO Line Grp Access Code grp 0 23 800 823 CO Line Grp Access Code all grps 824 CO Line Queue 621 4 CO Line Queue Cancel 626 57 2 Conference 8 btn reqs btn 624 Dial By Name 6k e Directory Dial 680 21 Do Not Disturb 631 Receiver Test 657 e Executive Override 625 129179 Flash Centrex 8 btn digital 660 Headset Mode 634 e e HTP 8 btn digit
70. gned CO lines can also signal over the external page port s If External Day programming is enabled and the system is in the day mode the assigned external page port s present a ringing signal UDA UNA is established on a per CO line basis in admin programming When the system is in Day or Night mode and an outside line rings at another station and you wish to answer it Dial 5 or use the Soft Key s UDA UNA option The connected outside line can be transferred or disconnected Each telephone utilizing Universal Day Night Answer must have a loop button appearance if the ringing outside line does not display at their phone Voice Mail Call Forwarding to Voice Mail Groups Callers may be routed directly to your mailbox by forwarding your phone to a voice mail group 1 Lift the handset or press the ON OFF button SPEAKER button on IP Phone 2 Press FWD or dial 640 3 Dialthe desired code 6 All Calls 8 Busy 7 No Answer 9 Busy No Answer 4 Dial the 3 digit Voice Mail group pilot number where calls are to be forwarded 440 447 voice mail groups 1 8 A confirmation tone will sound 5 Replace the handset or press the ON OFF button SPEAKER button on IP Phone 86 Voice Mail n Retrieving Voice Messages s To enter the Voice Mail system to check for messages Either dial Voice Mail group number press preprogrammed VM GROUP flexible button press flashing MESSAGE WAIT button or use t
71. h desired external phone number Wait for number to display before pressing SPEED button PARK PARK 1 select desired Park PICKUP PARK 2 location where call is PARK 3 holding 1 5 Press PARK 4 PG DN key to select PARK 5 PARK locations 6 8 MUSIC BGM1 select background BGM2 music option BGM OFF FEATURES CALL FWD select one of the INTERNAL features listed PAGE EXTERNAL VOICE MAIL MORE VODAVI Vodavi Large Screen Telephone Quick Reference Card After selecting FEATURES on the main menu the following options will display Call Forward Voice Mail Press Then select VOICE MAIL desired VM group 1 5 To access group 6 8 press PG DOWN key Press Thenselect Display will show CALL FWD All Sta Busy Voice Mail No Answer Operator Busy No Answer ACD UCD Off Net Hunt If Off Net is selected enter desired bin number If you select Then Sta dial desired station number Voice Mail select VM group 1 5 To access groups 6 8 press PG DOWN key Operator display shows a Forwarded to XXX message amp the main menu returns ACD UCD select ACD UCD group 1 5 To access group 6 16 press PG DOWN key Hunt choose Hunt group 1 5 To access groups 6 8 pressPG DOWN key Page Internal External Press Then select PAGE INTERNAL Page Zone ALL Call
72. he Soft Key s VM1 option group 440 only You will be prompted to enter your mailbox password Voice Mail Transfer with ID Digits While on a call and the caller on the other end wishes to leave a Voice Message for another VM user 1 Attheinitiating station press the TRANS button 2 Dialthe Voice Mail Group number or press the preprogrammed VM GROUP flexible button 3 Dial VMID mailbox location of the desired party and go on hook Voice Mailbox Button To program a Mailbox flexible button 1 Pressthe SPEED button twice 2 Pressthe desired flexible button to be programmed 3 Dial the Mailbox feature code 460 467 voice mail groups 1 8 468 remote voice mail group 4 Dialthe VMID number L SINGLE LINE TELEPHONE Not applicable Voice Mail Group Button To program a VM GROUP flexible button 1 Press the SPEED button twice 2 Press the desired flexible button to be programmed 3 Dial a 3 digit VM Group number 440 447 VM groups 1 8 4 Dial the number Voice Mail 87 Voice Mail Group Access E To access a VM Group Dial VM Group number 440 447 Or Press preprogrammed VM Group flexible button Or Use the Soft Key s VM1 option when in an idle condition to access group 440 only Voice Mail One Touch Recording o The Voice Mail One Touch Recording feature allows the station user while on an external call to press a preprogrammed flexible button or Soft Key
73. ial pad 2 Dialthe extension number or Press the DSS button of the desired station call tone rings station Camp On Flex Btn OR A A station may alert a busy party that an outside line is on hold and waiting for them by using the CAMP ON button To camp on a call press the TRANS button to transfer the call to the desired busy station then press the CAMP ON button The busy party receives a muted ring over the keyset speaker and a visual flashing CAMP ON LED By pressing the CAMP ON button the person called places their existing outside call on hold and is connected to the person placing the Camp On They can then pick up the call on the appropriate line Camp On 43 To alert a busy station of your call 1 Press the CAMP ON button or Use the Soft Key s CAMP ON option The called station will receive one burst of ringing 2 When the called party answers consult with them or hang up to transfer call If a station is in DND only the Attendant can Camp On using the Attendant override feature Camp On or Override drops any internal callers to which that station is talking To answer a call that is waiting 1 Press your flashing CAMP ON button when you hear one burst of muted ringing Any outside line you are connected to will be placed on hold 2 Converse with the station placing the call or If a call is being transferred press the flashing OUTSIDE LINE button If you do not have a CAMP ON button Goo
74. ible feature functions 6 Fixed Feature Keys used to access specific fixed feature functions 7 VOLUME Control Bar used to adjust level of tones background music ringing receiver volume and display contrast 8 ON OFF Key used to make a call without lifting the handset 9 HOLD Key used to place calls on hold and to retrieve held calls 10 used to talk with other party without using the handset Using the Soft Keys Calendar Mode When in idle mode the default monthly calendar will display or you can press the MENU soft key MMM YYYY SUN TUES WED THURS FRI SAT 1 2 3 4 5 6 7 8 9 10 11 12 a 13 14 15 16 17 18 19 a 21 22 23 o 25 26 27 28 29 30 31 STA XXX A MMM DD YY HH MMx v Main Menu To access the main menu at any time press the MENU soft key DIRECTORY DND SPEED DIAL LNR PARK PICKUP a MUSIC FEATURES STA A MMM DD YY HH MMx v To select a main menu option Press Display shows Then DIRECTORY ABC press the soft key DEF associated with the GHI desired number JKL MNO Use PAGE UP DN keys to display the previous or next 5 names in Directory To scroll through the list press the key to view the previous entry or to view the next entry SPEED Enter Bin Number dial the bin number DIAL associated wit
75. ically transfers to that destination You can then return to the call placed on hold Unscreened Transfer 1 2 3 Press the TRANS button When the called extension begins to signal hang up to transfer the call the Recall Timer start Replace the handset or press the ON OFF button SPEAKER button on IP Phone Trunk To Trunk Transfer While connected to an outside line PBX Centrex 1 2 w Press TRANS The transfer dial tone sounds Press a CO line Loop flexible button or Dial 9 or Dial a CO line group access code Dial the desired outside line destination number Hang up to complete the transfer E911 feature enabled precludes dial 9 access LCR feature enabled precludes Loop button access 40 Caller ID Display SINGLE LINE TELEPHONE While connected to an outside line PBX Centrex 1 Press the FLASH button A dial tone will sound 2 Dial 9 or Dial a CO line group access code Dial the desired outside line destination number 4 Hangupto complete the transfer f Not E911 feature enabled precludes dial 9 access Caller ID Display 9 Caller ID Display Answered Calls The Answered Caller ID Table feature can store up to 100 system wide entries of the most recently answered calls with caller ID A station may dial a unique access code to view the entries scroll through the entries and dial a desired entry back The table displays the caller I
76. ift the handset 1 Liftthe handset 2 Dial 663 The station that left message will ring Conditions 8 button digital display telephones must use the Soft Key s MSG option to leave a message waiting indication and must use 663 to answer a message waiting indication 8 button digital non display telephones cannot leave a message waiting indication but they can use 663 to answer a message waiting indication 64 Modem Modem Voice Mail Modem Access You can program Vodavi voice mail systems other than MiniVoice or PathFinder using the telephone system modem To access the voice mail system you can either Dial 498 ring directly to 498 be transferred to 498 Telephone System Modem Access Feature code 499 is used for access to the telephone system modem This modem allows remote telephone system programming via an SLT or externally by having a call transferred to extension 499 COs and DIDs if applicable can also be programmed to ring directly to extension 499 Mute Pressing the MUTE button while in the speakerphone mode or using the handset disables the microphone but does not affect the speech coming over the speaker or handset Pressing the illuminated MUTE button again reactivates the microphone To disable the microphone 1 Press MUTE while off hook on speaker or handset to activate 2 Press MUTE again to deactivate Mute automatically deactivates upon call termination Name In Display
77. imer and immediately go back into an available ACD status can use a preprogrammed WRAPUP END flexible button To override the Wrapup Timer 1 Preprogram WRAPUP END flexible button using feature code 584 2 Pressthe preprogrammed WRAPUP END flexible button UCD Calls In Queue Display From an idle display key telephone 1 Dial 567 or Press the preprogrammed flexible button 2 Dialthe desired UCD group number 550 565 The ON OFF button LED SPEAKER button LED on IP Phone will light steady O This idle display prompts a Supervisor that a group is having problems answering their calls O The display tells the agent and their supervisor how many calls are in queue agent automatically receives the calls in queue display whenever there is a call in queue 14 ACD UCD 3 Replace the handset or press ON OFF SPEAKER button on IP Phone to terminate display This feature cannot be used with a call in progress The station is considered busy for incoming calls during this operation UCD Overflow Station Forward An enhancement allows UCD calls reaching the Overflow Station to call forward to another station 1 Liftthe handset or press the ON OFF button SPEAKER button on IP Phone 2 Pressthe FWD button or dial 640 3 Dialthe desired code 6 All Calls 8 Busy 7 No Answer 9 Busy No Answer 4 Dial the 3 or 4 digit destination number where calls are to be forwarded Station Voic
78. ing station is call forwarded use 5 to override forwarding Thecalling OHVO station is not connected or able to hear the called station s conversation connection only allows calling station to transmit to the called station The calling station is placed in a one time DND mode upon initiating the Voice Over One Time DND cannot be toggled during the OHVO call The station receiving the OHVO call must be off hook and in H mode Off Hook Voice Over OHVO 67 To respond to an Off hook Voice Over After receiving an OHVO announcement select from the following three options to respond to the caller Option 1 This method lets the receiving station respond to an OHVO announcement utilizing the MUTE feature button This button is pressed to carry on a two way conversation with the OHVO initiator while still listening to the original call Option 2 The OHVO receiving station may respond to the calling station by using the Silent Text Messaging this feature is only available to digital key telephones and the calling station must be a digital display telephone The OHVO receiving station may press a preprogrammed Message button to respond to the voice over announcement without being released from the current call e g by pressing a flexible button preprogrammed for the message IN MEETING the calling station receives this message on the LCD display Option 3 The OHVO receiving station may respond to the calling OHVO st
79. ion tone will sound Attendant Features 19 Attendant Day Night Special on The system s Automatic Night Mode Feature be overridden by the Attendant station Any Attendant station user can press their DND button or a Soft Key to place the system into Night Mode The Night Service feature provides a means to place the system in night mode or remove the system from night mode from any keyset providing the system was put in night mode by the night service feature flexible button 604 If the system was placed in night mode by the Attendant using the DND button or if the system was placed in night mode by the automatic schedule the night service flexible button cannot remove the system from night mode To use this feature 1 Pressthe preprogrammed NIGHT SERVICE button once 631 DND by default or Use the Soft Key s DND option when in an idle condition LED is lit solid 2 Pressthe DND button or Soft Key again to activate the Special mode LED flashes The DND button by default or Soft Key acts as a rotary in this manner starting in the Day mode Night mode and Special mode When Attendant activates this mode other Attendant stations DND buttons are lit accordingly 20 Attendant Features Attendant Directory List Programming The Attendant can program up to 200 names in the directory list When the directory list is accessed by any display telephone user the system displays
80. l O Once the HELP button is pressed an intercom call is placed to the station requesting Help and the Help message will be cleared The Help message will also be cleared if the agent was on a call and went back on hook before the supervisor could respond In this case the Help message converts to a message wait indication The Agent can also clear the Help request by pressing their HELP button a second time Ln SINGLE LINE TELEPHONE While on a call in progress the agent Presses the FLASH button and then dials the HELP code 574 on the dial pad The agent must press FLASH again to return to their call after the code is dialed ACD UCD ACD Member Status Any station Supervisor or Agent logged onto the ACD group can view the status of the ACD group members as follows 1 Dial ACD Group Member Status code 573 on the dial pad Or Press the preprogrammed flexible button The display will show ACD Group 5XX XX ACD group The status of the ACD agents is displayed with a letter following the station number where the agent is logged in ACD5XX 110A 111A 112A 1130 114U 115D 116B 117N N Not Equipped U Unavailable D not Disturb B Busy on a call O Out of service A Available NOTE Agent makes a call while out of service their status is out of service not busy Press to scroll up to the next ACD Group If more than eight members are in the ACD group the next depre
81. l Park Pickup 6 XXX Caller ID Review Answered 659 Caller ID Review Unanswered 635 Directory Dial 680 Do Not Disturb 631 Extension Numbers 100 419 100 157 XTSc External All Call Page 760 All External Zones XTS only Ext Pg Zones 1 or 2 76 1 or 2 only Zone 1 for XTSc Internal Pg Zones 1 8 All 701 708 709 Last Number Redial SPEED Line Queue 621 Personal Park 438 Speed Dial Access SPEED YYYY VM Group Pilot Numbers 440 447 XXX Station Extension Numbers YYYY Speed Dial Bin Numbers To erase a flexible button 1 Press SPEED twice 2 Press flexible button to be erased then press FLASH Confirmation tone sounds 3 Press ON OFF when finished AUN VODAVI Vodavi Large Screen Telephone Quick Reference Card Large Screen Display Features The digital 30 button model provides a 7 line by 16 character display with 10 Soft Keys a MENU key and UP DOWN scroll keys DIRECTORY DND FEATURES STA XXX MMM DD YY HH MMx Eze Cu al a al al Feature Button Descriptions 1 Soft Keys used to access specific features and functions 2 LARGE Screen designed to provide a 7 line by 16 character viewing area 3 MENU Key toggles between main menu screen and monthly calendar 4 PAGE Up Down Keys used to advance to the NEXT and PREVIOUS option screens available 5 DSS Console provides access to 30 flex
82. lace the handset to end the speed bin programming w To program multiple speed numbers 1 Press the SPEED button twice to conclude programming a number 2 Enterthe next speed number bin to program If the station has no line appearance for the line programmed into the speed bin that line comes up under the LOOP button or POOL button when accessed 82 Speed Dial To erase an existing speed bin 1 Press the SPEED button twice 2 Dial the speed bin location 3 Press the SPEED button again A confirmation tone will sound SINGLE LINE TELEPHONE To use speed dial 1 the handset 2 Dial 668 on the dial pad 3 Dial the desired station or system speed bin number 4 Replace the handset to end the call To store speed dial numbers Lift the handset Dial 661 on the dial pad Dial the desired station speed number 9000 9019 Dial the telephone number to store Press the FLASH button A confirmation tone will sound Line Group 1 is programmed along with SLT speed numbers Te WM and thus Line Group 1 is used when activating station speed dial from an SLT System Speed Dial Access Stations can be individually allowed or denied the ability to use system speed dial 9020 9999 numbers System speed numbers 9060 9099 are not monitored by toll restriction Stations cannot be prevented from using station speed dial The first programmed Attendant must enter the System Speed n
83. ll sound 3 Pressthe line button s of the CO Line s to disable The CO Line button s LED flashes a confirmation tone sounds To reactivate the CO Line s Repeat Steps 1 3 to disable this feature 24 Attendant Features Attendant Override ELM When Attendant Override is enabled Attendant stations may override or call stations that are busy or in Do Not Disturb To call a station busy on a CO call Press the preprogrammed ATTN OVERRIDE button 601 Three short tone bursts are presented to the called party After five 5 seconds the station s CO line is automatically placed on hold and the Attendant is cut through To call a station in Do Not Disturb mode Press the preprogrammed ATTN OVERRIDE button The station is signaled with a Camp On tone Attendant Setting Time and Date System Time Date must be set by the first programmed Attendant via admin programming or using feature code 692 To set using the feature code 1 Dial 692 on the dial pad A confirmation tone will sound 2 Enter date and time as follows YYMMDDHHMM YY Year 00 99 HH Hour 00 23 Month 01 12 MM Minute 00 59 DD Day 01 31 When the correct number of digits are entered a confirmation tone will sound 3 Press the ON OFF button SPEAKER button on IP Phone to OFF to update the display Attendant Features 25 Attendant Speed Dial System Storing System Speed numbers must be entered by the first prog
84. n 641 to terminate intercom call transfer sequence page announcement or CO call Redial 75 Redial Last Number Redial To use Last Number Redial either 1 the SPEED button 2 Press the pound key The last number dialed over an outside line will be automatically redialed or Use the Soft Key s LNR option when in an idle condition or Press the REDIAL button on an IP Phone Save Number For Redial To save the last number you dialed 1 After placing an outside call keep the handset off hook 2 Pressthe SPEED button twice or Use the Soft Key s STORE NO option Redial a Saved Number FR To dial a number that was saved for redial either Press the SPEED button then press the K key or Use the Soft Key s SNR option when in an idle condition The saved number is automatically dialed Repeat Redial rex ate When placing a CO call amp a Busy or No Answer is received 1 Press the preprogrammed RPT REDIAL flexible button 643 You will receive an LCD prompt for a timer value ENTER RPT REDIAL TIMER XXX 006 999 76 Ring Down Hot Line Off Hook Preference 2 Enter a valid number 006 999 seconds for the Repeat Redial Timer The default value is 060 one minute A confirmation tone will sound when you go on hook The flexible button LED will be lit steady When the timer expires you will receive a signal via a CO line queue indication on the
85. n Numbers 6 All Call Forward Hunt Groups 7 No Answer Call Forward UCD Groups 8 Busy Call Forward Voice Mail Groups 9 Busy No Answer Call Fwd 2 Press HOLD A confirmation tone sounds 80 Speakerphone To view call forwarding status of Classroom telephones 1 2 The Administrator uses a station assigned as an Administrator station and dials feature code 630 A confirmation tone sounds and the LCD updates to show one of the following displays CLASSROOM STATUS CLASSROOM STATUS BSY FWD TO XXXX B NA FWD TO XXXX CLASSROOM STATUS CLASSROOM STATUS NA FWD TO XXXX FWD TO XXXX Press ON OFF SPEAKER button on IP Phone to return to an idle status Conditions A station can be assigned as an Administrator or as a Classroom but not as both A call from an Administrator station to a Classroom station overrides any School Zone call forward settings and the call rings at the Classroom station School Zone call forwarding overrides station user call forwarding and DND If an E 911 button is programmed both audible and visual alert indications will be provided regardless of School Zone call forward settings The School Zone call forwarding feature does not apply to a Classroom station a hunt group or an ACD UCD group Speakerphone Press the ON OFF button SPEAKER button on IP Phone to ON An intercom dial tone will sound Press the DSS key of the desired party or
86. n hook with your present call the Camp On call will ring through or Place the present call on hold then go on hook the Camp On call will ring through Ln SINGLE LINE TELEPHONE To alert a busy station of your call 1 Press the FLASH button 2 Dial 620 When the called line is alerted they can choose to pick up your call or remain on original call To answer call that is waiting while on a CO line call 1 Receive Camp On warning tone through the handset 2 Choose desired call hang up on present call and take new call or ignore Camp On signal 44 CO Line Access CO Line Access To access an outside line 1 Press an idle CO line button or a POOL button or Dial a CO line group access code or an LCR code 9 801 823 88 LLL LLL CO Line number Use 8888 LLL if using an Alt Dialing Plan 2 Dial the desired number for outside call 3 Lift the handset to converse or use the speakerphone Seat SINGLE LINE TELEPHONE To access an outside line 1 Lift the handset 2 Dial access code 9 801 823 88 LLL LLL CO line number Use 8888 LLL if using an Alt Dialing Plan 3 Dial telephone number CO Line Queue If you wish to be placed on a waiting list for a particular outside line that is busy to become available 1 Press desired busy OUTSIDE LINE button or Press the POOL button a busy tone will sound 2 Pressthe preprogrammed CO LINE QUEUE button 621 3
87. nal park Dial the desired number for the second call Press the FLASH button The Intercom dial tone will sound Dial the code for SLT Conference Park 664 All three parties will be conferenced Hang up to terminate the conference 48 Dial By Name Dial By Name The system allows station users to dial extension numbers or speed bins by entering the name of a person that has been programmed for that station The system database allows entry of a name alphanumeric up to 24 characters in length for each station The programmed name can be used for dial by name station users and in directory dialing NOTE This feature should not be confused with Name In Display function 1 Dialthe Dial By Name code 6 on A2 D 3 the dial pad 1 Ca Sh or 3 Press the preprogrammed DIAL BY n V ne NAME flexible button 1 4 1 5 O 6 2 Dialthe person s last name on the keypad as shown R D XS Example To search for the name 57 V 8 29 BROWN press 2 7 6 9 6 2 When the system finds a numeric D 0 os match for the name being dialed A call will be placed to the station matching the name intercom call will signal the station according to the intercom mode selected T or P LH Iffewerthan 8 digits are dialed the numeric match is dialed after a 10 second interdigit time out occurs or when the
88. ne microphone is muted while the handset is off hook To deactivate Group Listening While off hook press ON OFF button SPEAKER button on IP Phone Group Listening is NOT available when the station is in the Headset Mode Headset Mode A modular headset may be used by connecting the headset to the handset jack on the keyset leaving the handset in place A headset can also be connected to the 2 5 mm jack that is located on the left side of most Vodavi digital telephone models The ON OFF button on the digital telephone SPEAKER button on IP Phone is used to initiate and end calls while using the headset To activate Headset Mode Dial 634 on the dial pad Press the preprogrammed HEADSET MODE button Or Use the Soft Key s HEADSET option when in an idle condition The LED will light steady button on the IP Phone activates the headset and disables speakerphone and intercom call announce operation at your station To install headset see Installation Manual While Headset mode is active the ON OFF button SPEAKER In and Out Button 55 To deactivate Headset Mode Dial 634 on the dial pad or Press the preprogrammed HEADSET MODE button or Use the Soft Key s HEADSET option when in an idle condition The LED will extinguish Station must be programmed in database programming for headset operation before the flexible button can be programmed SINGLE LINE TELEPHON
89. ns fewer than 12 digits dial to return to intercom dial tone gt Dial 9 or Access code dial tone will sound 5 Dial desired number ACD UCD 5 ACD UCD The Automatic Call Distribution ACD feature is available with optional software When purchased Uniform Call Distribution UCD is not used and is replaced by the ACD functions ACD Call Factor LEM The Call Factor feature is used exclusively with digital voice mail to provide average call duration to the caller This feature can be activated from administration or the ACD supervisor can use a flexible button 580 550 565 FFF FFF Call Factor to enter the factor average call duration This formula is used to calculate the average call duration Place in Queue Call Factor Number of Agents Logged into Group ACD Call Qualifier While agent is on a call 1 Pressthe preprogrammed CALL QUALIFIER flexible button followed by the qualifier code 2 Ifthe qualifier code has less than 12 digits enter a to complete the sequence A confirmation tone sounds or Press the one touch preprogrammed CALL QUALIFIER flexible button The Discovery Manager reporting package will only receive up to the first 4 digits of the qualifier code To create a CALL QUALIFIER flexible button 1 Press SPEED twice 2 Pressthe button to be programmed must be programmed in database as a flexible button 3 Dial the CALL QUALIFIER fe
90. o be transferred if programmed on your telephone or press TRANS and dial station number The called extension signals according to the selected intercom H T or P mode 2 When that extension answers announce the transfer 3 Hang up to complete the transfer To answer the Screened Transfer Your intercom will be signaling according to the selected intercom H T P mode 1 Answer the intercom and receive the transfer notice 2 Press OUTSIDE LINE or flashing LOOP button on hold If Direct Transfer is enabled the screened transfer will go directly to the handset You do not have to press a LINE or LOOP button to answer Transfer Search When attempting to locate a party 1 Pressa station DSS button to signal the station or press TRANS and dial desired station 2 If the station is unavailable press another station DSS button to enter a new station number or press TRANS twice and dial the station number 3 When the station answers hang up to complete transfer Call Transfer 39 Unanswered CO Call Transfer While idle or on an internal external call and an incoming or transferred CO call is ringing at your station 1 2 3 4 If on another call place the current call on hold and replace the handset or press ON OFF SPEAKER button on IP Phone Dial the INC CO XSFR code 639 or press preprogrammed INC CO XSFR flexible button Press a DSS Group button or dial a station or group number Call automat
91. ode 9 801 823 88 LLL LLL CO Line Number 2 Dial number for outside call 3 Lift handset or use the speakerphone to talk to called party Paging Paging X If given the ability to make page announcements 1 Liftthe handset or press the ON OFF button SPEAKER button on IP Phone 2 Dialathree digit paging code Or Press the preprogrammed PAGING flexible button Or Use the Soft Key s ALLPG IN or ALLPG EX options when in an idle condition versus paging codes 709 or 760 Code Zone Code Zone 700 Internal External All Call 707 Int Zone 7 701 Int Zone 1 708 Int Zone 8 702 Int Zone 2 709 Int All Call 703 Int Zone 3 760 Ext All Call 704 Int Zone 4 761 Ext Page Zone 1 705 Int Zone5 762 Ext Page Zone 2 n a for XTSc systems 706 Int Zone 6 763 Ext Page Zone 3 forXTS systemswith MPB2orMPBE 3 Speak a normal tone of voice to deliver message Stations receiving a page Announcement can press the Volume Bar to change Paging Volume The display shows SPEAKER PAGE MMM DD YY HH MM am 4 Replace the handset to terminate the page announcement Stations off hook or in DND will not hear the page announcement An IP Phone can be used to make Page announcements but it cannot receive Page announcements 70 Personalized Messages Paging Meet Me To request another party meet you on a page
92. odes Prior to placing an outside line call 1 Pressthe preprogrammed ACCOUNT CODE button 627 2 Dialaccount code up to 12 digits Ln SINGLE LINE TELEPHONE To enter an Account Code before a call 1 Lift the handset 2 Dial 627 then dial the account code If the account code contains fewer than 12 digits dial to automatically return to the call 3 Dial 9 or CO Access code A dial tone will sound 4 Dial the desired number To enter an Account Code during a call 1 Press the FLASH button Call is placed on executive hold while you enter your account code 2 Dial 627 then dial the account code If the account code contains fewer than 12 digits dial to automatically return to the call 4 Account Codes Account Codes Traveling COS Verified rex arn To use Verified Account Codes 1 Press the preprogrammed ACCOUNT CODE button 627 before accessing a CO line 2 Dial account code up to 12 digits If account code matches a verified account code intercom dial tone is returned Otherwise an error tone is presented Access an outside CO line or dial the LCR code 4 Then dial the desired number w SMDR must be enabled for Account Code feature to operate and be part of SMDR record SINGLE LINE TELEPHONE To enter an Account Code before a call 1 Lift the handset 2 Dial 627 3 Dial account code If Account Code contai
93. on or press preprogrammed speed bin button 2 When called party answers pick up the handset or use the speakerphone DIRECTORY DIALING 1 Dial the Directory List dial code 680 or press DIRECTORY DIAL flexible button 2 Press a button on the keypad once twice three times to represent the letter of the alphabet to begin viewing the list of names 3 Scroll through Directory List to select name using or for next or previous entry 4 Press the SPEED button at the desired name to automatically dial the destination station or outside phone number via Speed Dial To transfer a call using Directory Dialing 1 Press TRANS amp dial Directory Dial Code 680 or press DIRECTORY DIAL flexible button 2 Press digit linked to person s name When name displays press SPEED to dial station 3 Press SPEAKER button to complete transfer Transfer applies to internal stations only PROGRAMMING FLEXIBLE BUTTONS 1 Press SPEED twice then press flexible button to be programmed 2 Dial the desired code from the following chart Confirmation tone sounds 3 Press the SPEAKER button All Call Page Internal amp External 700 Call Back 622 Call Park Location System 430 437 Call Park Location Station 439 xxx Call Park Pickup 6 xxx Caller ID Review Answered 659 Caller ID Review Unanswered 635 Camp On 8 Btn and IP Phone 620 Clear Call Fwd DND Pers Msg 662 CO Lin
94. or Zones 1 4 To access Page Zones 5 8 press PG DOWNkey PAGE EXTERNAL Page Zone ALL Call or 1 2 More Press Then select MORE Messages Headset Enable Headset Disable UNA UDA More Messages Clear On Vacation Return AM Return PM Return Tomorrow Press PG DN key to access these messages Return Next Week On Trip In Meeting At Home On Break At Lunch NOTE To access these voice mail options digital voice mail system must be in use Enter password to access these VM options Press Then select RETRIEVE MSGS Delete Reply Skip Call Back Save Forward Replay Forward Forward Msg As Is Forward Add Preamble Cancel Forward Add Preamble SEND MSG Continue Hear Cancel Re Record Re Record Append OK Hear Cancel Dial 6 to select one of the following options Private Cancel Future Urgent Confirm Send CHANGE GREETING CHANGE PASSWORD CHANGE NAME a new greeting password or name by entering the change Page Queue Displays for LCR O When receiving an internal external page display will show the MEET ME option O When queuing for a line the screen will display the QUE CNL option More Ans Machine Ring Ans Machine Spkr Ans Machine Off If already in queue amp a page is received display shows both MEET ME amp QUE CNL DIRECTORY DND a
95. ou to use a single digit 4 or K to scroll through the canned messages and select one When the desired message is displayed pressing the hold button places that message on the station LCD This feature operates when the phone is in the idle mode only This feature cannot be activated if the station is in the Call Forward or DND mode s This feature is not available to Attendant stations To select a Scrollable Canned Message 1 Dial 633 on the dial pad or Use the Soft Key s PERS MSG option or Press the PERSONAL MESSAGES button Clear Messages is always first The following message displays CLEAR MESSAGES NEXT PREV SAVE HOLD 2 Press f to scroll through the messages or press to scroll backward through the list 3 Scroll forward through the messages in the following order The scroll is a rolodex type scroll 1 Clear Messages 7 On Vacation 2 AtHome 8 Return AM 3 AtLunch 9 Return PM 4 InMeeting 10 Return Next Week 5 OnBreak 11 Return Tomorrow 6 OnTrip 4 When the desired message displays on the LCD press the HOLD button to activate that message on your station A confirmation tone will sound DND button LED will flash To cancel the message 1 Either dial the Personal Messages code 633 00 dial 662 or press the DND button 2 Replace the handset The DND button LED will extinguish P SINGLE LINE TELEPHONE Not applicable 74 PBX Centrex Co
96. our mailbox number After prompt enter temporary password Press Press 3 2 to access Mailbox Options to access Passwords After prompt enter new password Press Press Press Press press 1 2 to access Greeting Options to select the Record option 1 to record your Name to record your Greeting then to end recording Volume Control 91 Volume Control DIGITAL TELEPHONES The volume control on the Digital Key Telephone controls ringing handset and speakerphone volumes It also affects the receive volume of the Wanderer cordless unit Display Messages While using these function features Digital Key Telephones with LCDs display the following messages Listening to Background Music Using the speakerphone on an Intercom call Using the handset on an Intercom call Using the speakerphone on a CO call Using the handset on a CO call Receiving a page announcement Receiving an incoming tone ringing Intercom or CO call SPEAKER BGM MMM DD YYHH MM am SPEAKER CALL MMM DD YYHH MM am HANDSET ICM MMM DD YYHH MM am SPEAKER CALL MMM DD YYHH MM am HANDSET CO MMM DD YYHH MM am SPEAKER PAGE MMM DD YYHH MM am SPEAKER RING MMM DD YYH
97. play Non network system or in same Node CALL FOR STA XXXX FROM STA YYYY HH MM SS Network system with call passed across a switch XXXXXXXXX CALLING YYYYYY HH MM SS XXXXXXXXX Name of calling party YYYYYY Specific CO Line type being used e g PRI 23 55 Amount of time on the call SINGLE LINE TELEPHONE This feature can cover SLT extensions however an SLT cannot perform the call coverage function The SLT extension need not be physically installed only the SLT card must be installed 30 Call Forward Call Forward The Call Forward feature allows a station to have internal or external calls forwarded to a designated station an ACD or UCD group pilot number Voice Mail group number or Hunt group This feature must be enabled in Admin Programming To activate Call Forwarding 1 Lift the handset or press the ON OFF button SPEAKER button on IP Phone press the FWD button or dial 640 then dial the appropriate forwarding condition code 6 All Calls 8 Busy 7 NoAnswer 9 Busy No Answer Or Use the applicable Soft Key s ALL FWD N A FWD BSY FWD or B NA FWD option 2 Pressthe DSS button of desired station or Dial the desired extension number where to forward calls including ACD or UCD Voice Mail Hunt Group pilot numbers and Speed Dial bins for off net forwarding 3 Replace the handset or press the ON OFF button SPEAKER button on IP Phone To r
98. press an available OUTSIDE LINE button and dial the number The speakerphone will be activated Press the ON OFF button SPEAKER button on IP Phone to end the call Speed Dial 81 Speed Dial A A keyset user can associate up to 20 frequently dialed numbers as Station Speed Numbers 9000 to 9019 Telephone numbers can be up to 24 digits including pauses flash commands pulse to tone switchover and non display characters A pause is automatically inserted after a flash To use speed dial 1 Ifan outside line was not specified in programming one be selected now or the system will assign the line 2 Press the SPEED button and dial speed bin location or Press the preprogrammed the speed bin button or Use the Soft Key s SPD option and then dial a speed bin location when in an idle condition To store speed dial numbers 1 Press the SPEED button once 2 Press an OUTSIDE LINE button or the POOL button or Select an outside line by pressing the SPEED button again Dial the speed bin location 4 Dial desired telephone number and include these special codes TRANS Initiates a Pulse To Tone switchover HOLD Inserts a Pause FLASH Inserts a Flash into the speed number TRANS When used as the first entry in the speed bin this inserts a non display character causing numbers stored in the bin not to appear on the digital telephone s display when bin is accessed 5 Pressthe SPEED button 6 Rep
99. qs btn ACD Group group 1 16 550 565 e e e ACD Help digital reqs btn 574 21 ACD Member Status 573 e ACD Overflow Avail Unavail 578 ACD Login Primary 572 UUU UUUU eo ACD Login Secondary 582 UUU UUUU e 9 ACD Logout Primary 571 ACD Logout Secondary 581 2126425 ACD Supervisor Display 577 UUU 2 2 ACD Supervisor Login 576 UUU UUUU 9 ACD Supervisor Logout 575 UUU 59 ACD Supervisor Monitor 583 9 ACD UCD Avail Unavail 566 e ACD UCD Sta Display any 567 UUU ACD UCD Wrapup End reqs btn 584 Answering Machine Ring 654 0 or 61 5 8665 if Alt Dial Plan Answering Machine Speaker 654 1 or e 8666 if Alt Dial Plan Attnd 0 Default Numbering Plan 97 5 Function Code Attnd Clear Alarm 1 606 Attnd CO Line Ext Off Net Fwd 603 NNN YYYY s Attnd Custom Message 694 XX message Attnd Day Night Special reqs btn 631 DND key Attnd Directory List Programming 693 Disable Outgoing CO Line 602 press CO line btn Attnd Override reqs btn 601 Attnd Setting Time and Date 692 date amp time bd Attnd Unavailable 607 4 Attnd Voice Alarm Clear 656 Background Music Ch 3 MPB2 MPBE 632 0 1 2 3 n a for IP Phones Call Back 622 56 Call Covera
100. rammed Attendant If an Attendant is not specified enter at Station 100 1 Press SPEED once then press the desired outside line key Or Press SPEED twice to select an outside line automatically 2 Dial the System Speed bin location 9020 9999 or 9020 9099 for XTSc 3 Dial telephone number 4 Press SPEED 5 Hangup Speed Dial Options To use the following speed dial options enter as shown Initiate a Pulse To Tone Press TRANS during number entry Switchover Insert a Pause Press HOLD during number entry Insert a Flash into the Press FLASH Speed Number Insert a Non Display Press TRANS as the first entry in the Character speed bin This causes the numbers stored in the bin not to display on the Digital Telephones when the bin is accessed Speed Bin numbers 9060 9099 are not monitored by Toll Restriction 26 Attendant Features Attendant Unavailable The Attendant Unavailable feature lets Attendant stations have a button that places their station in an Unavailable Mode When the station is in the Unavailable Mode the next Attendant station receives dial 0 calls and recalls To activate Unavailable Mode As the first programmed Attendant Press the preprogrammed UNAVAILABLE flexible button or Dial the Attendant Unavailable code 607 on the dial pad and the following results occur flexible button LED will light solid if programmed O Recalls and dial 0 calls will ring
101. s can be left at one keyset Upon return to the station the user can answer the message waiting indication of each party in sequential order To leave a message waiting indication 1 Liftthe handset or press the ON OFF button SPEAKER button on IP Phone 2 Dialthe desired intercom station 3 Pressthe MSG button or use the Soft Key s MSG option A confirmation tone will sound The called party s MSG button will flash slowly 4 Replace the handset or press ON OFF SPEAKER button on IP Phone to end the call Message Wait 63 To answer a message waiting indication If your MSG button is lit and or you have an LCD display of MSG XXXX you have a message waiting for you The first message left is the first one called 1 Press the MSG button or dial 663 The station that left message will be signaled with tone ringing 2 Ifthe called station does not answer press the MSG button once if you want to leave that station a message waiting indication The MSG button on the IP Phone is labeled MSG CALLBK Ln d SINGLE LINE TELEPHONE To leave a message waiting indication 1 Liftthe handset 2 Dialthe desired intercom station 3 If you do not receive an answer or a DND tone sounds press the FLASH button 4 Dial 623 5 Hangup To answer a message waiting indication You have a message waiting for you when your message waiting lamp is flashing or there is an interrupted dial tone when you l
102. s displayed During the call press the flexible button to toggle between the normal call information display and the name number display The top line of the LCD displays the number of the caller and the bottom line of the LCD displays the name Calling Forward Override The Call Forward Override feature allows a user to reach a busy station that is call forwarded This allows the calling station to override the forwarding which allows the user to use Off Hook Voice Over OHVO Executive Override Monitor Message Wait Indication Camp On or Call Back Request at that station rather than forwarding to another destination 1 Dial 5 followed by the desired station extension 2 Pressthe appropriate preprogrammed button Call Back 622 Camp On 620 Executive Override 625 Message Wait 623 OHVO 628 42 Calling Station Handsfree Mode Override Calling Station Handsfree Mode Override This feature enables a calling station to override a called station s T intercom setting When placing a call to a station and handsfree is desired 1 Dial 7 on the dial pad 2 Dialthe extension number or Press the DSS button of desired station call connects to the station in a handsfree mode Calling Station Tone Mode Override This feature enables a calling station to override a called station s H or P intercom settings When placing a call to a station and tone ringing is desired 1 Dial 6 on the d
103. s enabled and the LED lights solid red When the station is monitoring the caller in VM the display shows VM SCREENING MMM DD YY HH MM am MAILBOX Options The Mailbox Owner can select from the following options when a call is sent to their voice mailbox Attendant Features 17 To leave caller in VM and turn off speaker Press the ON OFF button SPEAKER button on IP Phone and continue to listen to message being left without taking action at the keyset After the VM message is left the preprogrammed button will be solid red and the keyset will return to idle To talk to party leaving the message Press the MUTE key Station is still in CONF caller can hear VM and you To pick up call Press the flexible button When the call is picked up the voice mail system will disconnect from the call Attendant Features If your station is designated as the Attendant station the following features are available to assist you in efficiently operating your telephone Attendant Clear Alarm The Attendant can dial feature code 606 to clear any alarm This function does not clear the condition only the display Attendant CO Line External Off Net Forward To activate off net forwarding 1 Dial 603 on the dial pad or 2 Pressthe preprogrammed CO OFF NET FORWARD button 3 Dialthe CO group access code of group to be forwarded 801 823 CO Group 1 23 824 All CO Groups 4 Dial the speed bin n
104. s the name is entered Other Codes A 21 D 31 B 22 32 1 8 1 1 8 8 01 e E 2 24 9 9 02 1 42 52 N 62 1 43 L 53 0 63 3 3 0 0 2 203 2 71 T 81 W 91 4 4 Space 11 04 3 R 72 X 92 S 73 Y 93 SEE za 5 5 12 4 OPER 6 6 13 5 2 0 7 7 14 amp 4 24 6 Press SPEED when finished confirmation tone sounds and the display shows the new or changed name 7 Press HOLD then use or to scroll to next entry or Hang up to end programming To clear an entry 1 Select the desired entry 2 Pressthe TRANS button then press FLASH 3 Press SPEED a confirmation tone will sound and the entry is erased 22 Attendant Features Local Translation Table The following procedure is used to associate names to the Local Number Name Translation Table number only To add names to Local Translation number 1 Enter desired three digit Directory List number 000 199 or dial to scroll up next entry or to scroll down previous entry through the list If just changing a name associated with an existing Table entry skip to Step 4 Press TRANS Dial three digit Local Number Name Translation Table number 600 799 that represents the desired telephone number Press MUTE Use the keys on the dial pad to enter the name up to 24 charact
105. ssion of the displays the additional members Press to scroll down to the previous ACD Group To return to an idle display the Supervisor Agent station must go on hook ACD Overflow Available Unavailable To place station in Available Mode Dial 578 on the dial pad to start receiving ACD calls Or Press the preprogrammed AVAILABLE UNAVAILABLE button To place a station in Unavailable Mode Dial 578 on the dial pad to block incoming ACD calls Or Press the preprogrammed AVAILABLE UNAVAILABLE button ACD UCD ACD Login Logout To log into an ACD Primary Group 1 Dial LOGIN CODE 572 on the dial pad followed by the desired ACD group number 5 or Enter your four digit AGENT ID code 0000 9999 The LOGIN flexible button LED will light steady and a confirmation tone will sound to verify the login process O The ON OFF LED SPEAKER button LED on IP Phone will extinguish if the login sequence was started in the handsfree mode O The ACD Agent Login LED will only light for the ACD group that is assigned to that button To log out of an ACD Primary Group Dial LOGOUT CODE 571 on the dial pad or Press the preprogrammed LOGOUT flexible button The LOGIN flexible button LED will extinguish To log into an ACD Secondary Group 1 Dial LOGIN CODE 582 on the dial pad followed by the desired ACD group number 5XX or Press the preprogrammed LOGIN flexible button
106. sssssssssscesecsnscenscessecsnseessecsnecsnecsssessneesssees 5 ACD Call Qualifier 2 4 44 440 0 00 4 42 40 017 4 4040 020 02 294 0 5 AGD Lp 6 ACD Member Status siisii aein 7 ACD Overflow Available Unavailable 409450 7 ACD Login LOQgOUt cesensesouscuseeussnucoussesschdcesssetsonsecsenttescscionttaseas 8 ACD Supervisor Display 9 ACD Supervisor Login Logout seen 9 Supervisor Monitor with Barge In see 10 ACD UCD Available Unavailable sss 11 ACD Calls In Queue Status Display s 12 ACD UCD Wrapup 4 1 2 4 4420400 20 04 400000 13 UCD Calls In Queue Display 13 UCD Overflow Station Forward erect 14 Alternate Dial Plan e 15 Answering Machine Emulation eren 16 Notification Methods 4 444 eee ees eeecteenn tenete 16 Attendant Features cecssscsscsssecssecsssssssssssessscssssssssssssesesscssssseasseseeesneeeseeesees 17 Attendant Clear Alarm esee eene tentes teens 17 Attendant CO Line External Off Net 17 Attendant Custom Message edd 18 Attendant Day Night Special ee
107. t Response 84 Universal Day Night Answer eerte teen teenntnnnttnnnn tnnt 85 VOICE Mall e 85 Call Forwarding to Voice Mail Groups e 85 Retrieving Voice 55 2222222 86 Voice Mail Transfer with ID Digits eee 86 Voice Mailbox Button essere 86 Voice Mail Group Button eese 86 Voice Mail Group Access 00 87 Voice Mail One Touch Recording e 87 Voice Flash Based Quick 89 Voice Mail Flash Based Quick Start eee 90 Vol me 91 Worksheets A 93 Default Numbering Plan 96 Station User Guide Digital Telephone Features The Vodavi XTS and XTSc systems support the following Vodavi digital telephones 30 Button Executive 24 Button Executive 24 Button IP 8 Button Executive 8 Button Enhanced Non Display This front section provides an illustration and feature description table for each telephone model Vodavi Digital Telephones have flexible buttons and dual color LEDs that can be customized for each application When flexible buttons are used as DSS buttons station status can be seen in a single glance When they are used as CO
108. t contains the number where calls are to be forwarded A confirmation tone sounds and the FWD button LED is Red Steady On 4 Replace handset ON OFF button SPEAKER button on IP Phone extinguishes automatically if used instead of handset To remove Off Net Call Forwarding 1 Liftthe handset or press the ON OFF button SPEAKER button on IP Phone 2 Pressthe FWD button or dial either 640 or 662 A confirmation tone sounds and the FWD LED extinguishes Ln SINGLE LINE TELEPHONE The SLT operation uses the same procedures as used in Digital Telephone operation described above except there is no FWD button The user must use the 640 feature code to activate and 662 to clear 32 Call Forward Call Forward Follow Me The Follow Me feature lets a user who is away from their station activate deactivate call forwarding from another station in the system This lets the user forward their calls to their current location or into Voice Mail ACD UCD Hunt Group any other station in the system or to an off net location When this call forward is activated all calls presented to the forwarded station forward to the destination station immediately To activate Follow Me Call Forwarding 1 Lift the handset or press the ON OFF button SPEAKER button on IP Phone 2 Dial the Follow Me Forward code 642 on the dial pad 3 Dial station number of the station from which forwarding is desired 4 Dial the appropriate forwar
109. tely connect to the two calls by pressing the preprogrammed PERSONAL PARK button or by dialing 438 34 Call Park Call Park Station Call park by station number allows external calls to be parked at a station other than your own To park a call 1 Press the TRANS button The call is put on Exclusive Hold 2 Dial 439 XXX XXX station number or 1 Press the TRANS button call is put on Exclusive Hold 2 Press the preprogrammed CALL PARK Station button 3 Dial XXX XXX station number To retrieve a parked call Dial 6 XXX XXX the station number used to park the call while at any telephone in the system including the initiator s Or Dial 438 from the initiator s station To create a CALL PARK Station button 1 Press SPEED SPEED 2 Pressthe desired flexible button 3 Dial 439 st A confirmation tone sounds Ln SINGLE LINE TELEPHONE The SLT user cannot park a call using the Call Park Station feature The SLT user can retrieve a Call Park Station call by using the 6 procedure in the digital keyset section above Call Park System An external call can be placed into one of eight parking locations and can be retrieved by any station that has a direct line appearance or an available Loop button Parked calls have their own recall timer that recalls the originating station and if still unanswered the Attendant s To park a call either
110. text message or to access voice messages 4 conf Key Used to establish conference calls 5 forward Key Used to forward your calls to another station or voice mail 6 speed Key Used to access speed dialing save number redial and last number redial Buton is also used to access flexible button programming 7 trans Key Used to transfer an outside call from one station to another 8 mute Key Used to activate deactivate MUTE function When activated party on other end cannot hear you 9 camp on Key Used to alert a busy station that an outside line is on hold and waiting for them 10 on off Key Used to make a call without lifting the handset 11 flash Key Used to end an outside call and to restore dial tone without hanging up receiver 12 volume Key Used to adjust level of tones background music ringing receiver volume and display contrast 13 hold Key Used to hold calls to retrieve held calls 14 Microphone Used to talk with other party without using the handset 15 Speaker Outputs tones and voice at your extension 16 Flexible Button Keys Used to access outside lines or access call handling features x Station User Guide 24 Button IP Telephone FIXED BUTTONS TRANS REDIAL FWD CONF DND MSG CALLBK MUTE FLASH ICM PGM SPEED SAVE E 2 100 0000 1008 008 SPEAKER FLEXIBLE BUTTONS Station User Guide
111. to another station or voice mail 11 FLASH Key Used to end an outside call and to restore dial tone without hanging up receiver 12 MUTE Key Used to activate deactivate MUTE function When activated party on other end cannot hear you 13 SPEED Key Used to access speed dialing save number redial and last number redial This button also is used to access flex button programming 14 Microphone Used to talk with other party without using the handset One of the two Executive models includes Full Duplex capability 15 HOLD Key Used to hold calls to retrieve held calls 16 ON OFF Key Used to make a call without lifting the handset 17 VOLUME Key Used to adjust level of tones background music ringing receiver volume and display contrast 18 Speaker Outputs tones and voice at your extension 19 Headset Jack 2 5 mm Headset Jack located on left side of phone viii Station User Guide 24 Button Executive Telephone 12 31 pm OL OL or om or Station User Guide Number Feature Description 1 Display Executive Displays information about telephone status dialing Models only directories and text message information 2 htp Used to select mode of operation Handsfree Tone or Privacy 3 msg Key Used for Auto CallBack to a phone that has left a
112. tton can be pressed while the phone is ringing to stop the ringing or Use the Soft Key s DND option when in an idle condition or Press the DND fixed feature button on the IP Phone DND button lights steady Do Not Disturb Page Block 51 To activate Page Blocking Press the preprogrammed DND button a second time DND button flashes or Use the Soft Key s DND option a second time when in an idle condition or Press the DND fixed feature button on the IP Phone a second time DND button flashes To remove Do Not Disturb Press the preprogrammed DND button a third time DND fixed feature button on the IP Phone use the Soft Key s DND option a third time dial either 631 or 662 The button LED extinguishes and DND cancels To activate One time Do Not Disturb Press preprogrammed DND button while you are off hook and connected to a CO line or intercom call DND fixed feature button on the IP Phone The DND button LED will light and off hook tones at your station are cancelled To cancel One time Do Not Disturb Replace the handset The DND button LED will extinguish and DND will be cancelled Ln SINGLE LINE TELEPHONE To activate Do Not Disturb 1 Lift the handset 2 Dial 631 3 Replace the handset To remove Do Not Disturb 1 Lift the handset 2 Dial 631 or 662 3 Replace the handset 52 Executive Override Executive Override Use of this feature when
113. umber 2 When the called extension begins to signal hang up to transfer the call 3 Replace handset or press ON OFF TRANSFER Screened While connected to an outside line 1 Press station button where call is to be transferred if programmed on your phone or press TRANS and dial desired station number The called extension signals according to the intercom signal switch position 2 When extension answers announce transfer 3 Hang up to complete transfer Vodavi Telephone Systems VODAVI Quick Reference Card PLACING AN OUTSIDE LINE ON HOLD If system is programmed for Exclusive Hold Preference press the HOLD button once for Exclusive Hold or twice for System Hold If system is programmed for System Hold Preference press the HOLD button once for System Hold or twice for Exclusive Hold STORING SPEED NUMBERS 1 Press the SPEED button twice 2 Dial the speed bin location 9000 to 9019 Station Speed numbers 9020 to 9999 System Speed numbers XTSc 9020 9099 3 Dial desired telephone number 4 Press the SPEED button 5 Press ON OFF to end speed dial programming To clear an existing speed bin 1 Press the SPEED button twice 2 Dial the speed bin location 3 Press the SPEED button again Confirmation tone sounds DIALING A SPEED NUMBER 1 Press SPEED and dial the speed bin location or press preprogrammed speed bin button 2 When called party answers pick up h
114. umber that contains the number where calls are to forward A confirmation tone will sound To cancel off net forwarding 1 Dial 603 on the dial pad or Press preprogrammed CO OFF NET FORWARD button 2 Dial the CO group access code 3 Dial on the dial pad A confirmation tone will sound 18 Attendant Features Attendant Custom Message Program the ten custom messages for system wide use at the first Attendant station as follows 1 Dial the Custom Message program code 694 on the dial pad The following message displays ENTER MSG NO MMM DD YY HH MM am 2 Enter a valid message bin number 21 30 The following message displays after the bin number has been selected mmmmmmmmmm ENTER MSG 3 Enter the letters for the custom message using the dial pad keys as shown Other Codes A 21 D 31 1 emeze 7 t 2 2 9 9 02 1 G 41 J 51 M 61 H 42 K 52 N 62 3 3 0 0 03 2 1 43 1 53 0 63 4 4 Space 11 04 3 P 71 81 91 8 7 ose exse 5254 12 l 4 Q 74 83 2 94 6 6 13 2 OPER 7 7 14 amp 4 24 EI O Up to 24 alphanumeric characters may be entered represents 48 digits Characters display when entered O Attendant must go idle after programming a message before another message may be programmed 4 Press HOLD to enter message A confirmat
115. umbers 9020 to 9999 or 9020 9099 for XTSc If an Attendant was not specified system speed numbers are entered at Station 100 Station Port Fixed Number 83 Station Port Fixed Number When station dials the feature code 611 display telephone the Fixed Station Port Number for that telephone will display Example when using flexible numbering some programming steps require the FIXED code This code allows you to dial 611 and quickly determine the fixed port STATION PORT XXX Ln SINGLE LINE TELEPHONE Not applicable Station Relocate The Station Relocation Feature allows you to dial a code followed by the old station number to bring all the station attributes including extension number button mapping speed dial and class of service to the new location 1 Astation can be relocated by unplugging it then plugging it into a new location 2 Dial 636 on the dial pad Then dial the extension number of the station being relocated Once this is done all station attributes are copied to the current station If a station is assigned to a specific port and that station user unplugs their station and plugs it in at another location the database administration programming is updated to reflect the new port Station lock will prevent this feature from working correctly SINGLE LINE TELEPHONE Not applicable 84 Text Messaging Silent Response Text Messaging Silent Response
116. ure access code Ring Tone 77 Off Hook Preference Programming Via a Station If your phone is programmed for Off Hook Preference and you were given the ability to enable or change the prime flexible button 1 Dial 691 on the dial pad 2 Dial desired flexible button number 01 30 To disable Off Hook Preference 1 Dial 691 on the dial pad 2 Dial 00 on the dial pad Ln SINGLE LINE TELEPHONES Single line telephone users can bypass Off Hook Preference by pressing the FLASH button and then dialing their extension number Ring Tone To select a distinctive ring tone fora station 1 Dial the Ring Tone program code 695 on the dial pad The following message displays ENTER RING TONES 00 36 XX PRESS SPEED TO SAVE 2 Entera valid tone number The speaker will sound a steady tone that correlates to the 2 digit entry The 2 digit tone number will displays in the lower left corner of the LCD 78 Ring Tone The ringing choices are as follows CO RING TONE FREQUENCY Tone Freq Tone Freq Tone Freq 00 697 770 13 770 1633 26 1209 1336 01 697 852 14 770 0 27 1209 1477 02 697 941 15 852 941 28 1209 1633 03 697 1209 16 852 1209 29 1209 0 04 697 1336 17 852 1336 30 1336 1477 05 697 1477 18 852 1477 31 1336 1633 06 697 1633 19 852 1633 32 1336 0 07 697 0 20 852 0 33 1477 1633 08 770 852 21 941 1209 34 1477 0 09 770 94
117. xible button Flexible button must have 576 5XX programmed onto it Enter your 4 digit SUPERVISOR ID code 0000 9999 The LOGIN flexible button LED will light steady and a confirmation tone will sound to verify the login process If active ACD login event will also be sent to the ACD Events Trace port Ifthe login sequence was started in the handsfree mode the ON OFF LED SPEAKER button LED on IP Phone will extinguish 10 ACD UCD To log out of an ACD group Dial LOGOUT CODE 575 on the dial pad followed by the appropriate ACD group number 5 Or Press the preprogrammed LOGIN LOGOUT flexible button the LED will extinguish ACD Supervisor Log in LED only lights for ACD group assigned to that button The same flexible button can be used to toggle Login Logout Supervisor Monitor with Barge In The ACD Supervisor Monitor with Barge In feature provides a means for an ACD Supervisor to monitor an agent s call in progress and coach sales techniques or customer relations skills One supervisor at a time may intrude into an agent s call in a listen only mode by pressing a preprogrammed flexible feature button feature code 625 and can then press the MUTE button to be able to converse in a true conference mode Up to five supervisors per ACD group can simultaneously monitor listen in to an agent s call by pressing a preprogrammed flexible feature button feature code 583 The supervisors

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