Polycom IP 331 Phone User Guide
Contents
1. you can use the abbreviated index numbering or the speed dial key for a single touch dialing Using a speed dial index number press the Up arrow 2 and then enter the contact s speed dial index number or enter the speed dial index followed by the key then press Pia I or pick up the handset Using the speed dial key press the key to call the number associated with Press and hold the unassigned key from the idle display to associate a speed dial index for single touch dialing To add or edit a speed dial index number for a contact see the section Updating Contact Directory Usinc Do Nor Disturs DND To enable disable Do Not Disturb DND press the soft key press 1 Features 2 Do Not Disturb 1 Enable Or When DND is enabled X flashes on the screen and the line appears engaged If enabled calls are forwarded to the Voicemail or to the number set as Call Forwarding on Busy this setting is accessible from the WEB only Note if the phone is reset all DND settings are disabled Vo cEMAIL A voicemail icon on the phone screen a flashing red line key and a stutter dial tone in place of the normal dial tone indicate one or more new voice mail messages e g Md 1 3 gt you have 3 messages one is a new message To listen to voice messages l press 1 Features 1 Messages 1 Messages Center 2 follow the voice prompts The number of messages on your dis2. Not Disturb DND section or you can choose a silent ring for your phone see the Customizing ring tones section CUSTOMIZING RING TONES To change the incoming ring tone press Mens and then select 3 Settings 1 Basic 3 Ring Type scroll to the ring type you want to hear the ring type before you select it press press press or Q ak AS Go to Table of Content 9 10 VoIP NE me On DEMAND SERVICES CALL PICKUP GROUP To activate the call pickup group the head of the office must send each extension number of the call pickup group to the Phone office You can answer a call intended for a number in the same call pickup group To answer a call for another user of the team 1 pick up the phone 2 press The call 1s still registered in the list of missed calls of the phone to which it was intended MEET ME You have to book the conference room at the Phone office Phone office will provide the number of the conference with its access code Multiple users can participate in the conference call by calling the assigned number and entering the access code To join the conference 1 call the conference number 2 when requested enter the access code followed by the pound key Go to Table of Content 10 10
3. UNIVERSITY INTEGRATED TELEPHONE SERVICE september 2010 Polycom IP 331 Phone User Guide VoIP DSE mye Table of Content PW EN A A A EAT EATE EEL sila tr ce ihe secede cies tra cach cet ka ni 3 BASIC PHONE FEATUREG ccccccccccccccccccccccccucsecccuscussusssussussunssussssuussrssssuussssusssussssisssussisstssstssissnsspssnsss 4 PLACING CAT S nennen 4 ANSWERING CALLS ccccccccccccccccucceccuccuccuccuccussuscussessussussussussussissussussussussussussssssussssussissussessussnssesanas 4 EINDING CALI GS une 5 MUTING THE MUICROPHONE cccccccccccccccccccccccccccccecccseeseccessesecsessessesessussesiesessesiestssestsisissssnsesesiens 5 HOLDING AND RESUMING CALL S able bett t tete tea ea ea aa aa ea ea ea ea ea ea eaeaeoaeeaeoaeoaeoaeoaeoaeooeooeooeooseeoees 5 REDIALLING NUMBERS cccccccccccccccccccccccccecccscccescecseseccesseseesessessesssessesesessessestssesiesessssiesesstsiesiesnas 6 TRANSFERRING CALLS cccccccccccccccccccccccccucceccecccscscsdcsessessecsissssssssssssessississssississississisissesisisens 6 FORWARDING CALLS cccccccccccccccccccccucceccuuccussusseussussessussessuussussusssessessusssessisstsssussnsssnsisstsssnsipssuess 6 SPEED DIALLING ccccccccccccccccccccccuccucccuccucsusseuccusssssussussuussussussuussussinssusssssussussisstussississtusstssinsssnsies 7 UsinG Do Nor Disturs DND V OICEMIAIL cccccccccccccccccccccucceccescuscescuscussussussussessussussussussussussussussussussussusss
4. d green active call in progress 7 fast flashing green incoming outgoing call flashing red call on hold red line busy shared lines 5 line keys to activate up to two lines that can be assigned to phone 6 hold Hold holds an active call or resumes an held call 11 headset Q allow you to place and receive calls through an headset optionally 8 speaker phone 0 allow for hands free communication during calls 9 hands free microphone picks up audio during hands free calls 10 volume keys ECOL adjust the volume of the handset headset speaker and ringer 11 microphone mute mutes audio transmission during calls and conference 12 dial pad provides the 10 digits star key the alphabetic characters and special characters available in context sensitive applications 13 feature keys Da dials phone numbers or allows you to view the placed call list access features of your phone 14 arrow keys Go to Table of Content 3 10 VoIP gt Sma A scroll through displayed information or option V select a field of displayed data 15 speakers for ringer and hands free audio output 16 hook switch 17 graphic display shows information about calls messages soft keys time services BASIC PHONE FEATURES PLACING CALLS Using the handset enter the number pick up the handset Using the speaker phone with the handset on hook press MAESE dial the number then press Dial Or dial th
5. e number then press Dial Eu or dial the number press 6 Using the optional headset with the headset replaced ON dial the number press W Or a press then press W dial the number then press Dial The engaged line key glows green During a call you can alternate between modes by pressing the Headset or Speakerphone soft keys or picking up the handset ANSWERING CALLS Using the speakerphone press one of the following 6 the flashing line key or the soft key Using the handset pick up the handset Using optional headset ON press Go to Table of Content 4 10 VoIP NEE um You can ignore a call by pressing then if you press the calling party receives a busy signal and the call will be forwarded to the voice mail if enabled ENDING CALLS replace the handset or press or V is ing the hands press if you are using the hands free speaker or Q press L u if you are using the headset MUTING THE MICROPHONE L during a call press The exclusion of the microphone is indicated by a little red light and an icon in the centre of the display Mute applies to all modes You can hear all the other parties while Mute is enabled but the other parties cannot hear you A To turn off Mute press again HoLDING AND RESUMING CALLS during a call press The line key flashes red While the call is on hold you can place another call and then answer the first call T
6. o resume the call on hold Hold press or press BIS TS or press the flashing line key The line key glows green again REDIALLING NUMBERS Go to Table of Content 5 10 VoIP NEE um TRANSFERRING CALLS To transfer an ongoing call l during a call press WERE the active call is placed on hold 2 place a call to the party to whom you want to transfer the call 3 press Dial ee o 4 hold until your call is answered by the second party then press the again 5 you can now replace the handset blind transfer the transfer is unannounced l during a call press WERE the active call is placed on hold press enter the number of the party to whom you want to transfer the call 2 gt 4 5 FORWARDING CALLS You can redirect ALL incoming calls to another phone number To enable call forwarding I from the idle screen press 2 enter a number to forward calls to 3 press A voice message confirms that call forwarding is enabled To disable call forwarding I from the idle screen press 2 dial 0 3 press A voice message confirms that call forwarding is disabled When call forwarding has been completed successfully a call forward icon gt followed by the number to whom the call has been forwarded to will appear on your phone display the icon may appear with up to 30 seconds delay Go to Table of Content 6 10 VoIP ae A ee SPEED DIALLING To quickly compose a number
7. play is updated with up to 30 seconds delay the tone and the flashing light are immediate Go to Table of Content 7 10 VoIP S um VIEWING CALL Lists Shortcuts missed calls are cyclically displayed on the top of the display received calls down arrow placed calls right arrow Select a call from any list and do the following to place a call press to remove the call from the list press O to store the contact in your Contact Directory press O gt to view information about the call date time press Or press Features 6 Call Lists 1 Received calls 2 Placed calls THREE PARTY CALLS You can add a third party to a conversation During a call I select the soft key the call is placed on hold 2 call the second party the communication is now with the second participant only 3 press the soft key again You are currently in a conference call The message Active Conference is displayed on your phone screen Press to split the conference both parties will be on hold Press afstele HMl or hang up to end a conference call the other parties will continue to be connected UNIVERSITY DIRECTORY L press 2 select the voice 2 Corporate Directory 3 type the search string e g first or last name S mple search 4 press 5 select the contact from the list and press or pick up the phone to call Advanced search 4 press IekidakBetel
8. sussussussussissussessussnsusebanss 7 VIEWING TAT 8 THREE PARTY TAI an rei 8 UNIVERSITY DIRECTORY cccccccccccccccccccccccceccceccuscussuussusstssuussussuussussissunssusssstussississusssissssnusuessuens 8 CUSTOMIZING YOUR PHONE ccccccccccccccccceccccccuccsccucsusssssussussusssusssstussusssssussissssssussestssusssususstsntsisanses 9 CONTACT DIRECTORY ccccccccccccccccccccccccuccuscesceesssesusstssussussesuesssussssussusssesissississississississssussiesnsas 9 ADJUSTING SPEAKER AND RINGER VOLUME ccccccccccccccccccccccccccccccecsussussussessssssssssssssussassnssanes 9 CUSTOMIZING RING TONEG cccccccccccccccccccccccccuccescusscussussusssussussuussissusssussssisssussisstussissesissespensieas 9 ON DEMAND SERVICES ccccccccccccccccccuccuccuccuccescessuscussessussussussussessussussussessusssstusssstussessesiesiussnsinsinsinsnnes 10 CALL PICKUP GROUP iii vit tata we tl a a a e l a a ke kk ka a a a e 10 ANN REN SIN NEN anne 10 Go to Table of Content 2 10 Va Pp SCHEMA 4 rif ELEMENT DESCRIPTION l led new messages indicates one or more new voice mail messages 2 lines icons e amp registered line amp unregistered line s voice mail mesages if ringing e call forward e x do not disturb 3 keys automatically labeled to identify their context sensitive functions 4 individual multi colour LEDs display soli
9. use fields First Name Last Name Phone to search by name Surname phone number 5 press 6 select the desired contact from the list and press or pick up the phone to call Go to Table of Content 8 10 vor NE we CUSTOMIZING YOUR PHONE CONTACT DIRECTORY To add or edit a contact press then select 1 Features 4 Contact Directory to add a contact move through the fields with the arrows and press to select press or to accept or cancel changes press Q to end contact s data entry press the or to accept or cancel changes A A To assign a new speed dial index l press then select 1 Features 4 Contact Directory use the arrows to scroll through the list to find the contact the press to select 3 press and then repeatedly until the speed dial index appears and press V to select 4 enter the speed dial index then or to accept or cancel changes To search for contacts in the local directory l press Menu I then select 1 Features 4 Contact Directory 2 inthe search line enter the first few characters of the contacts s last name using the dial pad 3 press or pick up the phone to place the call ADJUSTING SPEAKER AND RINGER VOLUME To change the incoming ring tone During a call press or CCCP To change the ringer volume When the phone is in the idle state press or SID You can also prevent your phone from ringing see the Using Do
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