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EPSON PLQ-20/PLQ-20M Manual

1. Chapter 6 Problem Solver 119 3 Turn on the printer while pressing the F1 Eject button The printer is in the paper removing mode and ready to start feed operations See the table below to find out how the Fl Eject and F2 buttons work in this mode and execute the appropriate operation Hold for a few seconds Fl Eject Feeds paper forward a few Eject paper forward F2 lines every time you press it Feeds paper backward a Eject paper backward few lines every time you press it If you can clear the paper jam turn off the printer move the upper mechanism to its original position by pulling the release lever and then close the printer cover to finish the operation If you cannot clear the paper jam with this function stop the operation and contact your dealer Caution Make sure that you move the upper mechanism by pulling the release lever Do not pull the mechanism by hand It may damage the printer Contacting Customer Support If your Epson product is not operating properly and you cannot solve the problem using the troubleshooting information in your product documentation contact customer support services for assistance If customer support for your area is not listed below contact the dealer where you purchased your product Customer support will be able to help you much more quickly if you give them the following information Chapter 6 Problem Solver 120 J Product serial number The serial num
2. Using the error indicators You can identify many common printer problems using the lights on the control panel If your printer stops working and one or more control panel lights are on or flashing or the printer beeps use the following table to diagnose and fix the problem If you cannot fix your printer problem using this table see Problems and Solutions on page 105 Note The printer beeps once if you press a control panel button when the corresponding function is not available Chapter 6 Problem Solver 99 PR2 mode State of panel Beep Problem lights pattern e Power There is no paper loaded in the slot O Ready Load a paper into the front slot Paperismofloadedcomecty is Paperismofloadedcomecty loaded correctly Remove the paper and reload it correctly See Loading Passbooks on page 28 or Loading single Sheets on page 29 Paper is not fully ejected see ae Paper Jams on page 119 for instruction on ae paper Power e Offline The printer cover is open Stop the operation and close the printer cover The print head is overheated Waiit for a few minutes the printer resumes printing automatically once the print head cools An unknown printer error has occurred Turn off the printer and leave it off for several minutes then turn on the printer again If the error recurs contact your dealer e Power O Offline e Pause Ready O F1 Eject Offline O F2
3. Parity When this option is set to None parity checking is disabled The parity bit if used provides a basic form of error detection Chapter 5 Control Panel 83 DSR PRZ When you select On DSR Data Set Ready is activated This option is available only in the PR2 mode DCD PR2 When you select On DCD Data Carrier Detector is activated This option is available only in the PR2 mode Passbook When you use single sheet or passbook set this option to On When you use multipart forms set this option to Off Binding You need to set the method for binding when you use a passbook Select Horizontal for a horizontal fold passbook or Vertical for a vertical fold passbook Ihin paper When you use thin paper set this option to On This mode is activated when you select On and the Passbook mode is set to Off Buzzer If you set this feature to On the printer beeps when an error occurs See Using the error indicators on page 99 for more information on printer errors If you do not want the printer to beep select Off Chapter 5 Control Panel 84 Paper width measurement You can set the timing when the printer measures the width of the paper When you select After loading the printer measures the width just after it loads the paper When you select Before printing it makes the measurement just before printing the first line Right paper edge detection This setting allows you to determine whether the pri
4. Pitch cpi 10 12 15 16 6 13 17 1 Character table Olivetti PC ISO Chapter 5 Control Panel 86 Olivetti character table STI5INT International ST15ITA Italy ST15P Portugal STISUSSR USSR STISSDC SDC ST15E Spain 1 ST15E2 Spain 2 ST15S SF Sweden Finlanda ST15CH Switzerland SI31 Olivetti TCV 370 STISTR Turkey STISUSA U S A ST15YU Yugoslavia STISARABIC Arabic STISCND Canada STISCIBC CIBC STISDK N Denmark Norway STISIL Israel ST15F France ST15UK Great Britain STI5D Germany STI5GR Greece PC character table PC437 INT PC210 GR PC220 E PC850 LATIN 1 PC851 GREEK PC 852 LATIN 2 PC855 CYRILLIC PC857 LATIN 5 PC858 LATIN EURO PC860 P PC862 IL PC863 CANADIAN FRENCH PC864 ARABIC PC865 NORDIC PC866 CYRILLIC DK N Denmark Norway DK Denmark PC1252 PC WIN LATIN1 PC 1250 PC WIN LATIN2 ISO character table CPOLUNIX ISO 8859 15 ISO 8859 1 ISO 8859 2 ISO 8859 5 ISO 8859 6 ISO 8859 7 ISO 8859 8 ISO 8859 9 8 pin bit image resolution Condensed pitch cpi Vertical resolution TOF position for PR40 Magnetic standard DIN ISO ANSI IBM3604 IBM4746 ISO7811 HT2751CIZ ISO8484 Chapter 5 Control Panel 87 Standard 10 20 These settings are available only for PLQ 20M This setting is effective when the format of IBM3604 or IBM4746 is selected Emulation You can select emulation
5. Ports Advanced Utility Security Device Settings EF EPSON PLO 20 ESC P2 C i hared Shared as reme r Drivers For different versions of windows 34 For a Windows XP printer server select Share this printer then type the name in the Share name box and click OK General Sharing Ports Advanced Utility Device Settings A You can share this printer with other users on your network To ae enable sharing for this printer click Share this printer CO Do not share this printer 9 Share this printer Share name EPSON Note Do not use spaces or hyphens for the share name or an error may occur You need to set the client computers so that they can use the printer on a Network See the following pages for details Q With Windows Me or 98 in Setting for the clients on page 58 I With Windows XP or 2000 in Setting for the clients on page 60 Chapter 4 Printer Software 57 QJ With Windows NT 4 0 in Setting for the clients on page 63 Setting for the clients This section describes how to install the printer driver by accessing the shared printer on a network Note Ld To share the printer on a Windows network you need to set the printer server For details see Setting up your printer as a shared printer on page 54 Windows Me or 98 or With Windows XP 2000 or Windows NT 4 0 on page 56 Windows XP 2000 or
6. Print head life Height Width Depth Weight Black ribbon cartridge Ribbon life 330 mm second 13 inches second 35 msec line at 1 6 inch line spacing 7 million lines except print head MTBF 10 000 POH 400 million strokes wire 203 mm 8 0 inches 384 mm 15 1 inches 280 mm 11 0 inches 293 mm 11 5 inches including front slot projection approx 7 7kg 17 0 Ib PLO 20 approx 8 7kg 19 2 Ib PLO 20M 5015339 approx 5 million characters LO 10 cpi 48 dots character approx 10 million characters Draft 10 cpi 24 dots character Approx 53 dB A ISO 7779 pattern PLO 20 Approx 55 dB A ISO 7779 pattern PLQ 20M Appendix A Product Information 149 Electronic Interfaces Buffer Fonts Three built in interface slots Bidirectional 8 bit parallel interface with IEEE 1284 nibble mode support USB ver 1 1 interface EIA 232D Serial interface 6AKB PR2 emulation Bitmap fonts High speed draft EPSON Super Draft Draft EPSON Draft NLQ1 EPSON Sans Serif NLQ2 EPSON Roman LQ2 EPSON Roman OCR B EPSON OCR B OCR A EPSON OCR A Scalable fonts Not supported Bar code fonts 10 12 cpi 10 12 cpi 10 12 15 cpi 10 12 15 cpi 10 12 15 cpi 10 cpi 10 cpi EAN 13 EAN S8 Interleaved 2 of 5 UPC A UPC E Code 39 Coda bar NW 7 Industrial 2 of 5 Appendix A Product Information 150 ESC P
7. As described in the instructions compare the alignment patterns and select the pattern with the best alignment You can select the alignment pattern by pressing the Fl Eject button for the next pattern and the F2 button for the previous pattern The Fl Eject Offline and F2 lights show the pattern which is selected at that time Each time you press the Fl Eject or F2 button the printer makes a short beep Set the pattern by pressing the Offline button The printer prints the next set of alignment patterns After you select the best pattern in the final set of alignment patterns and set it by pressing the Offline button turn off the printer The setting does not change even if the printer is turned off Chapter 5 Control Panel 97 Chapter 6 Problem Solver Diaenosine the Problema ost Pasce tr ied emn ie een tea 99 Using the error indicators sosa vts ere a Ree E 99 EPSON Status Monitor 3 odi pressure prec sbs toD 102 Printing aoelic Iss Sure xu wc EPH ae av FER 102 Penine Dex DUEID s dece ht ie nae Puta S mE doner 103 Problems and Solutions 0 0 0 0 eee eee eee 105 Power supply problems oxic eret EVER ade 106 Paper loading or feeding problems 107 Printing position problems 0 000 0006 108 Printing or printout quality problems 109 Network Problems 2 bete d RU S peewee ese 114 Correcting USB Problenis esent m iio mercem nde A 115 Cleonne Paper Jains sbee
8. Paper is jammed in the printer To clear the paper jam see a Paper Jams on a 119 e on flashing eee Short series of beeps three beeps eeeee long series of beeps five beeps Chapter 6 Problem Solver 100 ESC P and IBM PPDS modes State of panel Beep Problem lights pattern e Power There is no paper loaded in the slot O Ready e Offline Load a paper into the front slot Paperismofloadedcomecty is Paperismofloadedcomecty loaded correctly Remove the paper and reload it correctly See Loading Passbooks on page 28 or Loading single Sheets on page 29 Paper is not fully ejected Press the F1 Eject button to eject paper Power e Offline The printer cover is open Stop the operation and close the printer cover The print head is overheated Wait for a few minutes the printer resumes printing automatically once the print head cools An unknown printer error has occurred Turn off the printer and leave it off for several minutes then turn on the printer again If the error recurs contact your dealer e Power O Offline e Pause Ready O F1 Eject Offline O F2 Paper is jammed in the printer To clear the paper jam see b ctl Paper Jams on b ctl 119 e on flashing eee short series of beeps three beeps eeeee long series of beeps five beeps Chapter 6 Problem Solver 101 EPSON Status Monitor 3
9. A half toning method in which dots are printed in a predetermined pattern to simulate a shade or tone Dithering works best for images with solid colors such as charts and graphs See also half toning dot matrix A method of printing in which each letter or symbol is formed by a pattern matrix of individual dots Glossary 172 draft The print mode used by your printer when you select Draft as the font The Draft font uses fewer dots per character for faster printing See also letter quality LQ driver See printer driver ESC P Abbreviation for EPSON Standard Code for Printers the system of commands your computer uses to control your printer It is standard for all Epson printers and supported by most application software for personal computers font A style of type designated by a name such as Roman or Sans Serif form feed FF A control panel button and control code that advances the paper to the next top of form position half toning A method of using dot patterns to represent an image Halftoning makes it possible to produce varying shades of gray using only black dots or a nearly infinite array of colors using only a few colors of dots See also dithering hex dump A troubleshooting method that helps identify the cause of communication problems between the printer and the computer When the printer is in hex dump mode it prints each code that it receives in hexadecimal notation as well as in ASCII codes that sta
10. Consumables Ribbon Cardd9eust ss vage hind ob mp op da nha aan 608 06 132 Genuine Epson ribbon cartridge 006 132 Replacing the ribbon cartridge 0005 132 RoW ciorum PTT 138 Assembling the roll paper holder iussu 138 Installing the roll paper holder 000 139 Ladino TOM AON eesriie onto velas mites unite oN 140 Removing TOI paper o inepte ad dto deae ood td 143 Pint SCIViCl TEM 143 dass rt serecenck Ss A so tee esis elo cargoes festa te A ce cla ew a aaa a th ck omelet A 144 Appendix A Product Information Printer and Ribbon Cartridge Parts Printer Pals 4441s cett Ribbon cartridge parts Printer Specifications Meclianiealecss c op ER EIeGU OTHO ssepe epus Flectrical esce dcos eee Environmental icles P Magnetic stripe reader writer horizontally installed only Command Lists ous 3 4 ee ta Standards and Approvals Cleaning the Printer Transporting the Printer Glossary Index Chapter 1 Setting up the Printer Unpackine tbe Pinle eissa aeni todo dustin dame ted oe mes 7 Remove the protective materials 4 7 Assembling the Pinter e b ovine eet ete ea eta AERIS 8 Connecting the Printer to Your Computer 0 12 Connecting the prie sod vnc ei d pu etui cages 12 Pinge me mihe PEIUIGES ea utero eta a e i 13 Installing the Printer Soft
11. EPSON Status Monitor 3 can only function in ESC P mode Using the Printer Driver with Windows Me and 98 You can access the printer driver from your Windows applications or from the Start menu L When you access the printer driver from a Windows application any settings you make apply only to the application you are using See Accessing the printer driver from Windows applications on page 37 for more information Chapter 4 Printer Software 36 J When you access the printer driver from the Start menu the printer driver settings you make apply to all your applications See Accessing the printer driver from the Start menu on page 39 for more information See Changing the printer driver settings on page 40 to check and change printer driver settings Note Q The printer driver is designed for PLQ 20 but is compatible and can be installed for PLO 20M Q While many Windows applications override the settings made with the printer driver some do not so you must verify that the printer driver settings match your requirements Accessing the printer driver from Windows applications Follow these steps to access the printer driver from a Windows application Chapter 4 Printer Software 37 1 Select Print Setup or Print from the File menu of your application software In the Print or Print Setup dialog box displayed make sure that your printer is selected in the Name drop down list 9 4 L Bages fiam Lr L
12. EPSON Status Monitor 3 provides status messages and a graphic display showing the current status of the printer If a problem occurs while printing an error message appears in the Progress Meter window Printing a Self Test Running the printer s self test helps you determine whether the printer or the computer is causing the problem E If the self test results are satisfactory the printer is working properly and the problem probably results from your printer driver settings application settings computer or interface cable Be sure to use a shielded interface cable If the self test does not print properly there is a problem with the printer See Problems and Solutions on page 105 for possible causes and solutions to the problem Note E Prepare an A4 size sheet of paper before entering the self test printing mode Always close the printer cover before printing The printer does not print when the printer cover is open Follow these steps to perform a self test 1 Turn off the printer Caution Whenever you turn off the printer wait at least five seconds before turning it back on otherwise you may damage the printer Chapter 6 Problem Solver 102 2 Turnon the printer while holding the F2 button Then press the F1 Eject and F2 button while the Fl Eject Offline and F2 lights are flashing 3 When the Ready light turns on insert a sheet of A4 paper into the front slot 4 The printer pr
13. PC437 PC850 PC860 PC863 PC865 PC861 BRASCII Abicomp Roman 8 ISO Latin 1 PC858 ISO 8859 15 All other models Italic PC437 PC850 PC437 Greek PC853 PC855 PC852 PC857 PC866 PC869 MAZOWIA Code MJK ISO 8859 7 ISO Latin IT Bulgaria PC774 Estonia ISO 8859 2 PC 866 LAT PC 866 UKR PC860 PC861 PC865 PC864 PC APTEC PC708 PC720 PC AR864 PC863 BRASCII Abicomp Roman 8 ISO Latin 1 PC858 ISO 8859 15 PC 771 PC437 Slovenia PC MC PC 1250 PC 1251 International character set for Italic U S A Italic France Italic Germany Italic table Italic U K Italic Denmark 1 Italic Sweden Italic Italy Italic Spain 1 Auto line feed Off On Auto CR IBM PPDS Off On AGM IBM PPDS Off On IBM character table Table2 Table IBM PPDS Columns 80 90 94 Paper loading Auto loading Data exists These settings are effective when IBM PPDS emulation is selected Chapter 5 Control Panel 91 Print direction You can select auto print direction Auto bidirectional printing Bi D or unidirectional printing Uni D Printing is normally bidirectional however unidirectional printing allows for precise vertical printing alignment When set to Auto the printer analyzes the data and uses unidirectional printing for any lines which require vertical printing alignment O slash The zero character has a slash when this feature is set to On it has no slash 0 when set to Off The slash allows
14. Q Turn off all virus protection programs before installing the printer software 1 Make sure that the printer is turned off then insert the User CD ROM into the CD ROM drive The SOFTWARE LICENSE AGREEMENT dialog box appears Chapter 1 Setting up the Printer 13 Note If the SOFTWARE LICENSE AGREEMENT dialog box does not appear double click Epsetup exe in the CD ROM 2 Read the license agreement If you agree with the terms click Agree 3 Click Install and then follow the on screen instructions PLQ 20 This CD ROM has all the software and information you need Click the Install button to get started Printer Driver EPSON Status Monitor 3 Reference Guide Paper Specification Programming Guide EPSON 5 ei Cai 1 4 After you install the driver change the software setting from PR2 to ESC P See Changing default settings on page 94 for details Installing the software in Windows 98 or Windows NT 4 0 Note Q Installing the printer software for Windows NT 4 0 may require administrator privileges If you have problems ask your administrator for more information Chapter 1 Setting up the Printer 14 The examples in the following section are from the Windows 96 operating system They may vary in appearance from what actually appears on your screen however the instructions are the same Make sure that the printer is turned off then insert the User CD ROM into the CD ROM drive The SOFTWARE LICENSE
15. To monitor the printer make sure the Monitor the printing status check box is selected Click this button to open the Monitoring Preferences dialog box where you can make settings for EPSON status Monitor 3 Checkthe Paper Size Orientation and Paper Source settings you made on the Page Setup menu and change them if necessary Select the setting and then choose an option from the Change Setting list box Click this button to set the brightness and contrast input the RGB gamma or make other settings The Halffone Color Adjustment dialog box appears For details click the Help button in this dialog box select the type of halftoning to use when printing graphics To let the printer determine the best halftone quality use Auto Select select a character table group to use You canselect one of three character table groups Standard Expanded and None Bit Image printing When Standard or Expanded is selected the printer uses the device fonts Expanded includes more fonts than Standard When None is selected the printer uses bit map images instead of the device fonts For details on the fonts which are included in each table see Electronic on page 150 Chapter 4 Printer Software 48 Monitoring settings EPSON Status You can access EPSON Status Monitor 3 when you Monitor 3 click this button To monitor the printer make sure the Monitor the printing status check box is selected Monitoring Click this button
16. Windows XP 2000 and Windows NT 4 0 on page 41 2 Click the Monitoring Preferences button The Monitoring Preferences dialog box appears k Error k Communication Error Select Shortcut lean a Iw Shortcut Icon Double clicking the Shortcut loon opens the Printer Status Window Receive error notification for shared printers Allow monitoring of shared printers Cancel Help Chapter 4 Printer Software 50 3 The following settings are available select Notification Displays the error item check box On Off status Turn on this check box to display the selected error notification select Shortcut The selected icon is displayed in the system tray Icon on the taskbar on the computer screen The setting s example is shown on the right window By clicking the shortcut icon you can access the Monitoring Preferences dialog box easily Receive error Error notification for a shared printer can be notification for received when this check box is selected shared printers Allow monitoring When this check box is selected a shared of shared printer printer can be monitored by other PCs Note Click the Default button to revert all items to the default settings Accessing EPSON Status Monitor 3 Do one of the following to access EPSON Status Monitor 3 J Double click the printer shaped shortcut icon on the taskbar To add a shortcut icon to the taskbar go to the Utility menu and follow the instruct
17. XP or 2000 or is Windows Me or 96 eo to Installing the printer driver from the CD ROM on page 65 6 For Windows 2000 select whether to use the printer as the default printer or not then click OK 7 Make sure of the settings then click Finish Add Printer Wizard Completing the Add Printer Wizard You have successfully completed the Add Printer Wizard You specified the following printer settings To close this wizard click Finish With Windows NT 4 0 Follow these steps to set Windows NT 4 0 clients You can install the printer driver of the shared printer if you have Power Users or more powerful access rights even if you are not the Administrator 1 Click Start point to Settings and click Printers 2 Double click the Add Printer icon Chapter 4 Printer Software 63 Select Network printer server then click Next Click the icon of the computer or server that is connected to the shared printer and the name of the shared printer Then click OK pt Ea Printer s WORK S EPSON XOX Adv Cancel Shared Printers M Expand by Default Help 3 EpsonPeripheralNetwork 3 Microsoft Windows Network f SERVER2 we SSWORKS EPSON XXXXXX Advanced SERVER1 WORK K wORK2 wORK3 E WORK4 E WORKS Printer Information Description Status Documents Waiting Note J You can also type NN the name of the computer that is locally connected to
18. and IBM PPDS emulations Bitmap fonts EPSON Super Draft 10 12 cpi proportional EPSON Draft 10 12 15 cpi proportional EPSON Roman 10 12 15 cpi proportional EPSON Sans Serif 10 12 15 cpi proportional EPSON Courier 10 12 15 cpi EPSON Prestige 10 12 cpi EPSON Script 10 cpi EPSON OCR B 10 cpi EPSON Orator 10 cpi EPSON Orator S 10 cpi EPSON Script C proportional Scalable fonts EPSON Roman 10 5 pt 8 32 pt every 2 pt EPSON Sans Serif 10 5 pt 8 32 pt every 2 pt EPSON Roman T 10 5 pt 8 32 pt every 2 pt EPSON Sans Serif H 10 5 pt 8 32 pt every 2 pt Bar code fonts EAN 13 EAN S8 Interleaved 2 of 5 UPC A UPC E Code 39 Code 128 POSTNET Appendix A Product Information 151 Character tables PR2 emulation Olivetti 22 graphics character tables International Germany Portugal Spain 1 Denmark Norway France Italy Sweden Finland Switzerland Great Britain USA ASCII Greece Israel Spain 2 USSR Yugoslavia Olivetti TCV 370 Canada SDC Turkey Arabic CIBC ISO 9 graphics character tables ISO 8859 1 Latin 1 ISO 8859 9 Latin 5 ISO 8859 2 Latin 2 ISO 8859 5 Cyrillic ISO 8859 15 ISO 8859 6 Latin Arabic ISO 8859 7 Greek ISO 8859 8 Hebrew OLI UNIX PC 19 graphics character tables PC 437 International PC 220 Spain 2 PC 865 Nordic PC Denmark Norway PC Denmark OPE PC 860 Portugal PC 863 Canadian French PC 850 Latin 1 PC 858 Latin Euro PC 875 Turki
19. are World Wide Web hitp www epson co th Information on product specifications drivers for download Frequently Asked Questions FAQ and e mail are available Chapter 6 Problem Solver 124 Epson Hotline Phone 66 2 6 0 0333 Our Hotline team can help you with the following over the phone LJ Sales enquiries and product information LJ Product usage questions or problem L Enquiries on repair service and warranty For users in Indonesia Contacts for information support and services are World Wide Web hfttp www epson co id J Information on product specifications drivers for download _I Frequently Asked Questions FAQ Sales Enquiries questions through e mail Epson Hotline LJ Sales enquiries and product information QJ Technical support Phone 62 21 572 4350 Fax 62 21 572 4357 Epson Service Center Jakarta Mangga Dua Mall 3rd floor No 3A B Jl Arteri Mangga Dua Jakarta Phone Fax 62 21 62301104 Chapter 6 Problem Solver 125 Bandung Lippo Center 8th floor Jl Gatot Subroto No 2 Bandung Phone Fax 62 22 7303766 Surabaya Hitech Mall Lt IIB No 12 JI Kusuma Bangsa 116 118 Surabaya Phone Fax 62 31 5355035 31 5477837 Yogyakarta Hotel Natour Garuda Jl Malioboro No 60 Yogyakarta Phone 62 274 565478 Medan Wisma HSBC 4th floor Jl Diponegoro No 11 Medan Phone Fax 62 61 4516173 Makassar MTC Karebosi Lt Ill Kav P7 8 JI Ahmad Yani No 49 Makassar Phone 62 411 35
20. has four menus Paper Graphics Device Options and Utility For an overview of the available settings see Printer Driver Settings Overview on page 47 You can also view online help by right clicking items in the driver and selecting What s this EPSON PLQ 20 ESC P2 Properties EEG General Details Utility Paper Graphics Device Options Paper size Letter 8 1 2 11 in dA A a A A Legal Ad Ah BS IS Statem H Orientation Portrait C Landscape Paper source Manual feed X About Restore Defaults Chapter 4 Printer Software 40 When you finish making printer driver settings click OK to apply the settings or click Restore Defaults to return the settings to their default values Once you have checked your printer driver settings and made any necessary changes you are ready to print Using the Printer Driver with Windows XP 2000 and Windows NT 4 0 You can access the printer driver from your Windows applications or from the Start menu E When you access the printer driver from a Windows application any settings you make apply only to the application you are using See Accessing the printer driver from Windows applications on page 42 for more information When you access the printer driver from the Start menu the printer driver settings you make apply to all your applications See Accessing the printer driver from the Start menu on page 44 for more inform
21. incorrect Ask your network administrator for help Chapter 6 Problem Solver 114 Correcting USB Problems If you are having difficulty using your printer with a USB connection read the information in this section Make sure that your computer is a Windows XP Me 98 or 2000 pre installed model Your computer must be a Windows XP Me 98 or 2000 pre installed model You may not be able to install or run the USB printer driver on a computer which is not equipped with a USB port or which has been upgraded from Windows 95 to Windows XP Me 98 or 2000 For details about your computer contact your dealer Make sure that EPSON USB Printer Devices appears on the Device Manager menu for Windows Me and 98 only If you canceled the plug and play driver installation before the procedure was complete either the USB printer device driver or the printer driver may be incorrectly installed Follow these steps to check the installation and reinstall the drivers 1 Turn the printer on and plug the USB cable into the printer and the computer 2 Right click the My Computer icon on your desktop then click Properties 3 Click the Device Manager tab Chapter 6 Problem Solver 115 If your drivers are correctly installed EPSON USB Printer Devices should appear on the Device Manager menu System Properties ki General Device Manager Hardware Profiles Performance View devices by type C View devices by connection
22. information Chapter 5 Control Panel 77 Compress printing mode Starts the compress printing mode See Compress Printing Mode on page 79 for more information Data dump Starts the data dump mode in which all input data is printed as hexadecimal numbers and corresponding characters See Printing Hex Dump on page 103 for more information Paper removing Starts the paper removing mode See Clearing Paper Jams on page 119 for instruction on feeding paper Bidirectional adjustment Starts the bidirectional adjustment mode See Aligning Vertical Lines in Your Printout on page 96 for more information Top of form adjustment Starts the top of form position adjustment mode See Adjusting the top of form position on page 31 for more information Printing start position adjustment Starts the printing start position adjustment mode See Adjusting the printing start position on page 33 for more information Chapter 5 Control Panel 78 Compress Printing Mode You can compress your printing data to the ratio of 75 by following the steps below Note Compress printing mode is effective only when the printer is in the ESC P mode 1 Turn off the printer Caution Whenever you turn off the printer wait at least five seconds before turning it back on otherwise you may damage the printer 2 Turn on the printer while holding the F1 Eject and Offline buttons The printer makes two short beeps and enters
23. may damage both devices connected by the cable Place the printer where you can easily connect it to a network interface cable if necessary Leave adequate room around the printer for easy operation and maintenance Avoid places subject to shocks and vibrations Place the printer near a wall outlet where you can easily unplug the power code Keep the entire computer system away from potential sources of electromagnetic interference such as loudspeakers or the base units of cordless telephones Avoid electrical outlet controlled by wall switches or automatic timers An interruption in power can erase information in the memory of your printer or computer Also avoid outlets on the same circuit as large motors or other appliances that can cause voltage fluctuations Use a grounded power outlet do not use an adapter plug If you plan to use a printer stand follow these guidelines Use a stand that can support at least 15 kg 33 1 Ib for PLO 20 or 17 kg 37 5 Ib for PLO 20M Never use a stand that tilts the printer The printer should always be kept level Chapter 2 Safety Instructions 22 Position your printer s power cord and interface cable so they do not interfere with paper feeding If possible secure the cables to a leg of the printer stand When maintaining the printer E Unplug the printer before cleaning it and always clean it with a piece of damp cloth only Do not spill liquid onto the printer Exce
24. measure of the amount of detail that can be represented Resolution of printed images is measured by using the number of dots per inch dpi self test A method for checking the operation of the printer When you run the self test an internally stored self pattern is printed top of form position The horizontal position on the paper that the printer recognizes as the first printable line You can adjust the top of form position with the control panel unidirectional printing Printing in which the print head prints in one direction only Unidirectional printing is useful for printing graphics because it provides precise vertical alignment You can select unidirectional printing using the printer s default setting mode See also bidirectional printing Glossary 174 Index Numerics 0 slash 92 A A G M IBM PPDS 93 Adjusting printing start position 33 top of form position 31 Aligning vertical lines 96 Auto CR 89 93 Auto I F wait time 83 Auto line feed 93 B Bidirectional adjustment mode 96 Bidirectional printing Bi D 92 Button F1 Eject 74 F2 74 Offline 74 Buzzer beep pattern 99 Buzzer beeper setting 84 C Canceling printing 67 Clients with Windows Me or 98 58 with Windows NT 4 0 63 with Windows XP or 2000 60 Contacting EPSON 120 Control panel buttons and lights 74 functions auxiliary 77 Customer support 120 D Default settings changing 94 default settings mode 81 u
25. replace the ribbon cartridge If you have just used the printer the print head may be hot let it cool for a few minutes before touching it Note for German speaking users Bei Anschluss des Druckers an die Stromversorgung muss sichergestellt werden dass die Gebaudeinstallation mit einer 10 A oder 16 A Sicherung abgesichert ist Chapter 2 Safety Instructions 25 ENERGY STAR Compliance As an ENERGY STAR Partner Epson has determined that this product meets the ENERGY STAR guidelines for erf energy efficiency The International ENERGY STAR Office Equipment Program is an international program that promotes energy saving through the penetration of energy efficient computers and other office equipment The program backs the development and dissemination of products with functions that effectively reduce energy consumption It is an open system in which business proprietors can participate voluntarily The targeted products are office equipment such as computers monitors printers facsimiles copiers scanners and multifunction devices Their standards and logos are uniform among participating nations Chapter 2 Safety Instructions 26 Chapter 3 Paper Handling Loading T assbooKS 1p hae ottenere en borne bbs tbe ets 28 Loading ome le Sheets iiss cue bere DI e ERR Se ERIS 29 Adjusting the top of form position 0 0 0 00008 31 Adjusting the printing start position 33 Chapter 3 Paper Handling 27 Loa
26. sheet paper Paper is creased old too thin See the Paper Specification for or too thick information about the printable paper and use new clean sheets of paper The printer does not fully eject a single sheet Cause What to do Paper is too long When the printer is in the PR2 mode see Clearing Paper Jams on page 119 for instructions on ejecting paper When you are in the ESC P and IBM PPDS modes press the Fl Eject button Make sure the page length of your paper is within the range specified for single sheet paper in Paper Specification Also check and adjust the paper size setting in your application or printer driver The printer does not load passbook or does not feed it properly Cause What to do Passbook is not loaded See Loading Passbooks on page 28 for properly instructions on loading passbooks Chapter 6 Problem Solver 107 Printing position problems Wrong fop of form position Your printing appears too high or low on the page Cause What to do The paper size setting in your Check the paper size setting in your applicationsoftwareorprinter application or printer driver driver does not match the size of the paper you are using The top margin or top of form Check and adjust the margin or position setting is incorrect top of form position settings in your application software For information on printable areas see the Paper Specification You can also adjust the top of form position usi
27. that meets your needs What printer do you want to connect to Browse for a printer Connect to this printer or to browse for a printer select this option and click Next Name Example server printer Connect to a printer on the Intemet or on a home or office network URL Example http server printers myprinter printer Click the icon of the computer or server that is connected to the shared printer and the name of the shared printer Then click Next Add Printer Wizard Browse For Printer Locate your network printer Printer WWORK 2EPSON XXXXXX Advanced Shared printers B woRk1 E work2 a XXXXXXX EPSON XXXXXXX Advanced m Printer information Comment Status Ready Documents Waiting 0 Back C N Cancel lt Bacl Neo ance Note Q The name of the shared printer may be changed by the computer or server that is connected to the shared printer To make sure of the name of the shared printer ask the administrator of the network Chapter 4 Printer Software 62 I If the printer driver is installed in the client beforehand you need to select either the new printer driver or the current printer driver When the prompt to select the printer driver appears select the printer driver according to the message Q Ifthe printer server s OS is Windows XP or 2000 go to the next step Q If the printer server s OS is not Windows
28. the compress printing mode About Your Printer s Default Settings The default settings control many printer functions While you can often set these functions through your software or printer driver you may sometimes need to change a default setting from the printer s control panel using the default setting mode For a detailed description of the settings you can change in the default setting mode see Understanding default settings on page 80 For instructions on changing the settings see Changing default settings on page 94 Chapter 5 Control Panel 79 Understanding default settings This section describes the settings and options available in the default setting mode All items available in the default setting mode are divided into three groups depending on the applications You can select the three main menus while making the default settings and then change the setting of each item which belongs to the menu you selected On the Common Settings menu you can change the settings which are effective in all three application modes On the PR2 Mode Settings menu you can change the settings which are active in the PR2 mode Then you can change the settings active in the ESC P and IBM PPDS modes on the Other Emulation oettings menu These settings are shown in the following tables and explained in detail after the each table To access and change a setting see Changing default settings on page 94 Chapter 5 Control Panel
29. ul Caution The roll paper holder is not fastened to the printer only the printer s weight and the two positioning pegs hold it in place If you pick up the printer be careful not to drop the roll paper holder Loading roll paper Follow these steps to load a roll of paper after you install the roll paper holder 1 Make sure the printer is turned off 2 Cutthe leading edge of the roll paper straight across dj Chapter 7 Options and Consumables 140 3 Insert the roll paper holder shaft into the center of the paper roll as shown Place the shaft and paper roll on the roll paper holder so the paper feeds from the bottom of the roll Then turn on the printer Chapter 7 Options and Consumables 141 5 Bring the leading edge of the paper up over the front of the printer and insert it into the front slot until it meets resistance The printer loads the roll paper automatically You are now ready to print When you finish printing advance the paper by holding the F2 button for a few seconds in PR2 mode or pressing the F1 Ejecft button in ESC P or IBM PPDS mode Then cut the roll paper where it comes out from the printer Chapter 7 Options and Consumables 142 Removing roll paper Roll paper cannot be fed backward To remove roll paper cut the roll paper behind where it feeds into the printer Then eject the remaining paper by holding the F2 button for a few seconds in PR2 mode or pressing the Fl
30. users point to Control panel first then click Printers and Faxes 2 ForWindows 2000 double click the Add Printer icon then click Next For Windows XP click the Add a printer in the Printer Tasks menu File Edit View Favorites Tools Help amp P Search 7 Folders E c 13 Printers and Faxes Chapter 4 Printer Software 60 3 Select Network printer for Windows 2000 or A network printer or a printer attached to another computer for Windows XD then click Next 4 For Windows 2000 select l ype the printer name or click Next to browse for a printer and type the name of the shared printer then click Next Add Printer Wizard Locate Your Printer How do you want to locate your printer If vou don t know the name of the printer you can browse for one on the network What do you want to do Type the printer name or click Next to browse for a printer Name EPSUNXXX C Connect to a printer on the Internet or on your intranet URL lt Back Cancel Note J You can also type NN the name of the computer that is locally connected to the shared printer N the shared printer s name in Network path or queue name 1 You do not necessarily need to type the name of the shared printer Chapter 4 Printer Software 61 For Windows XP select Browse for a printer Add Printer Wizard Specify a Printer If vou don t know the name or address of the printer you can search for a printer
31. you cannot access any other Epson printers connected with a USB interface cable 1 Follow steps 1 through 3 of Uninstalling the Printer Software on page 68 Chapter 4 Printer Software 71 2 Select EPSON USB Printer Devices and click Add Remove Add R emove Programs Properties Adobe Illustrator 7 0 Adobe Photoshop 5 5 Diamond Multimedia Product Installation amp Removal EPSOM Printer Software Microsoft Office 37 Professional Edition Planes Print Server for Windows 35 38 EPSON OSE Printer Devices pontet Direct Print 21a Intel H PRO Ethernet Adapter and Software Note L EPSON USB Printer Devices appears only when the printer is connected to Windows Me or 98 with a USB interface cable d Ifthe USB device driver is not installed correctly EPSON USB Printer Devices may not appear Follow these steps to run the Epusbun exe file in the CD ROM 1 Insert the CD ROM in your computer s CD ROM drive 2 Access the CD ROM drive 3 Double click the Win98 folder 4 Double click the Epusbun exe icon 3 Follow the on screen instructions To reinstall a printer driver see Installing the Printer Software on page 13 Chapter 4 Printer Software 72 Chapter 5 Control Panel Duttonsand LIPS vesc mae pte en on ea Een teta 74 Functions auxilary esce iactum s a a ie dab aae 77 Compress Printing MOUSE sin v Et EE Tx UTE Eas dE 79 About Your Printer s Default Settings 005 79 Understanding defaul
32. you to easily distinguish between the uppercase letter O and a zero Font This setting allows you to set one of the 12 fonts Pitch cpi This setting allows you to set one of six pitches Character table Youcan select among various character tables This setting is used when you print without using the printer driver When using the printer driver change the settings on the printer driver For details see Printer Driver Settings Overview on page 47 International character set for italic Table You can select among several international character sets for the italic character table Each character set contains eight characters that vary depending on the country or language so you can customize the italic table to suit your printing needs Chapter 5 Control Panel 92 Auto line feed When auto line feed is set to On the printer accompanies each carriage return CR code received with a line feed LF code Auto CR IBM PPDS When auto carriage return is set to On each line feed LF code or ESC J code is accompanied by a carriage return CR code so the printer moves the next printing start position to the left margin When this setting is set to Off you must send a CR code after the line feed code to move the printing start position to the left margin This feature is available only in IBM PPDS emulation mode A G M IBM PPDS When the alternate graphic mode A G M is set to On the ESC 3 ESC A ESC
33. 0147 411 350148 For users in Hong Kong To obtain technical support as well as other after sales services users are welcome to contact Epson Hong Kong Limited Internet Home Page Epson Hong Kong has established a local home page in both Chinese and English on the Internet to provide users with the following information J Product information Chapter 6 Problem Solver 126 _1 Answers to Frequently Asked Questions FAQs Qj Latest versions of Epson product drivers Users can access our World Wide Web home page at http www epson com hk Technical Support Hotline You can also contact our technical staff at the following telephone and fax numbers Phone 852 2827 8911 Fax 852 2827 4383 For users in Malaysia Contacts for information support and services are World Wide Web hitp www epson com my J Information on product specifications drivers for download _I Frequently Asked Questions FAQ Sales Enquiries questions through e mail Epson Trading M Sdn Bhd Head Office Phone 603 56288288 Fax 603 56288388 399 Chapter 6 Problem Solver 127 Epson Helpdesk QJ Sales enquiries and product information Infoline Phone 603 56288222 J Enquiries on repair services amp warranty product usage and technical support Techline Phone 603 56288333 For users in India Contacts for information support and services are World Wide Web hitp www epson co in Information on pro
34. 80 Default setting mode Common Settings Auto I F wait time Seconds Parallel I F bidirectional mode Paper width measurement Right paper edge detection Broken pin compensation Broken pin number 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 Roll Paper Off On Rear Paper Guide Off On Chapter 5 Control Panel 81 When the printer turns on in Auto I F mode and PR2 mode this mode is set to Serial When the printer turns on in the PR2 mode Packet mode is set Off Software This setting allows you to select the software format When you select ESC P2 the printer operates in the EPSON ESC P mode When you select PR2 or IBM PPDS the printer emulates an Olivetti or IBM printer High speed draft In PR2 mode this option is available in any pitch In other modes this option is available when the pitch is 10 or 12 cpi characters per inch When you choose On the printer prints up to 480 cps characters per second at 10 cpi When you choose Off the printer prints up to 360 cps at 10 cpi I F mode The printer provides built in slots for three kinds of interfaces Parallel Serial and USB You can choose Auto automatic Parallel Serial or USB for the interface mode When you select Auto the printer automatically selects the interface that is receiving data and uses that interface until the end of the print job The Aufo setting allows you to share the printer among mult
35. AGREEMENT dialog box appears Note If the SOFTWARE LICENSE AGREEMENT dialog box does not appear double click Epsetup exe in the CD ROM Read the license agreement If you agree with the terms click Agree Click the name of the printer that you have Click Install and then follow the on screen instructions When prompted insert your Windows CD ROM and click OK When the Windows installation screen is displayed close the screen to continue with the driver installation Note Q f your PC shipped with Windows pre installed Setup may complete without requiring the Windows CD ROM and your printer is ready to use LI Ifyou receive a message saying the drive is not accessible click Cancel and try again Q Ifyou are using Windows NT go to step 7 Chapter 1 Setting up the Printer 15 6 Click Browse to select the appropriate path for the printer driver then click OK and follow the instruction on the screen Insert Disk C VwWIiINDOWS Sustem Precop Note If you are using Windows NT insert your Windows CD ROM when prompted on the screen 7 Select the appropriate file in the folder then click OK Open driveri 3 cab driver 3 cab Gr winid Chapter 1 Setting up the Printer 16 8 When prompted insert the User CD ROM then click OK Insert Disk E L qe The file UNIDRY_DLL on Windows 98 cds Second Edition CD ROM cannot be found Cancel Setup could not find a file on the specifie
36. Computer Ee COROM Disk drives H Display adapters e SUN LSB Printer Devices 489 EPSON USB Printer EPLISB1 Et Sy Floppy disk controllers E Hard disk controllers mn Keyboard Monitors H SQ Mouse H E Network adapters fl Ports COM amp LPT H A Sound video and game controllers 2 Sustem devices E Uniwersal Serial Bus controllers Properties Refresh Remove Print E If EPSON USB Printer Devices does not appear on the Device Manager menu click the plus sign beside Other devices to view the installed devices on USB Printer B X Ports COM amp LPT E A Other devices a If USB Printer appears under Other devices the USB printer device driver is not installed correctly If EPSON PLQ 20 appears the printer driver is not installed correctly If USB Printer or EPSON PLQ 20 does not appear under Other devices click Refresh or unplug the USB cable from the printer then plug it into the printer again Chapter 6 Problem Solver 116 Note The printer driver is designed for PLQ 20 but is compatible and can be installed for PLO 20M Under Other devices select USB Printer or EPSON PLQ 20 for the PLQ 20 users and click Remove Then click OK System Properties Ei General Device Manager Hardware Profiles Performance View devices by type C View devices by connection Computer H CDROM H E Disk drives c Display adapters H Floppy disk
37. EPSON 24 pin Dot Matrix Printer PLQ 20 PLQ 20M All rights reserved No part of this publication may be reproduced stored in a retrieval system or transmitted in any form or by any means electronic mechanical photocopying recording or otherwise without the prior written permission of Seiko Epson Corporation The information contained herein is designed only for use with this Epson printer Epson is not responsible for any use of this information as applied to other printers Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third parties for damages losses costs or expenses incurred by the purchaser or third parties as a result of accident misuse or abuse of this product or unauthorized modifications repairs or alterations to this product or excluding the U S failure to strictly comply with Seiko Epson Corporation s operating and maintenance instructions Seiko Epson Corporation shall not be liable for any damages or problems arising from the use ofany options or any consumable products other than those designated as Original Epson Products or Epson Approved Products by Seiko Epson Corporation EPSON and EPSON ESC P are registered trademarks of Seiko Epson Corporation Microsoft Windows and Windows NT are registered trademarks of Microsoft Corporation IBM is a registered trademark of International Business Machines Corporation General Notice Other product names us
38. Eject button in ESC P or IBM PPDS mode Print Server You can use this printer as a network printer by installing a print server in the printer s USB interface port See the Administrator s Manual packaged with this option for instructions on installation and use The following Printer Servers can be used L EpsonNet 802 11b Wireless Ext Print Server C82396 C82397 C82398 k L EpsonNet 10 100 Base TX USB Print Server C82402 Chapter 7 Options and Consumables 143 Note The asterisk 4 is a substitute for the last digit which varies by country Others For details of other optional products contact your dealer Chapter 7 Options and Consumables 144 Appendix A Product Information Printer and Ribbon Cartridge Parts 0005 146 PORET DAE Su omoes sop AUC y tates diea des 146 Ribbon cartridge parts ecd ERSTER UR ATE RET A 147 Printer 5DpeciHicauolbio us de ra ade EE Gee died Ud act s 148 INC CINTA CE ie seu Se aig ort UC DP tact d Aca deciepste toa ed 148 FECHO lom DD ORT 150 BICC UIC al on EE aM oi a PEST E 155 Environmental eei a ee b bob tale tee inta 156 IO DEP rel ac eoicdstetu E ANNE Di muU es t Dein Moa p 156 Magnetic stripe reader writer horizontally installed only 0 0 00 156 Command LISIS D 168 Standards and ADpErOValsassu3 ex air bg ma a o aed uns 169 Cleaning ETTIM E ne cance E ge CPU ie aes eae pd 170 Tronspormne they Titer co eus EE veo Done aes Geet
39. J ESC K ESC L ESC Y ESC Z and ESC commands in IBM PPDS emulation mode work the same way as in ESC P mode This feature is available only in IBM PPDS emulation mode IBM character fable IBM PPDS Select Table or table for the IBM character table This feature is available only in IBM PPDS emulation mode Columns You can select the number of columns in one line Paper loading When you set Auto load the printer loads paper just after it is inserted When you set Data exists the printer does not load the paper until it receives the data Chapter 5 Control Panel 93 Changing default settings The following table shows the basic function of each button in the default setting mode selects the next menu parameter selects the previous menu parameter Changes the value in the selected menu Follow these steps to enter the default setting mode and change the printer s default settings Note Ly Prepare an A4 size sheet of paper before entering the default setting mode You need to load a new sheet of paper each time the printer ejects a printed sheet from the front slot Always close the printer cover before printing The printer does not print when the printer cover is open Turn off the printer Caution Whenever you turn off the printer wait at least five seconds before turning it back on otherwise you may damage the printer Turn on the printer while holding the F1 Eject and F2 button
40. Printing a Self Test on page 102 for instructions on printing a self test To pinpoint communication problems experienced users may want to use the printer s hex dump mode described in Printing Hex Dump on page 103 To clear a paper jam see Clearing Paper Jams on page 119 Chapter 6 Problem Solver 105 Power supply problems The control panellights come on briefly but then go off and stay off Cause What to do The printer s voltage rating Check the printer and the outlet voltage does not match the voltage of ratings If the voltages do not match your electrical outlet unplug the printer immediately and contact your dealer W Warning Do not reconnect the power cord to an electrical outlet that has the wrong voltage for your printer The printer does not work and the control panel lights are off even when you turn on the printer Cause What to do Thepowercordisnotproperly Turn off the printer and make sure the plugged into the electrical power cord is firmly plugged into the outlet or your printer electrical outlet and the printer if necessary Then turn on the printer The electrical outlet does not Use a different outlet work Chapter 6 Problem Solver 106 Paper loading or feeding problems The printer does not load single sheet paper or does not feed it properly Cause What to do Single sheet paper is not See Loading Single Sheets on page 29 loaded properly for instructions on loading single
41. Selectia ub pa pE eaae Chapter 4 Printer Software 38 2 Click Printer Setup Properties or Options You may need to click a combination of these buttons The Properties window appears and you see the Paper Graphics and Device Options menu These menus contain the printer driver settings EPSON PLQ 20 ESC P 2 on LPT1 Properties Fx Paper Graphics Device Options Paper size Letter 8 1 2 11 in dd D ana Bm a Legal Ad Ah BS IS Statem E Orientation Portrait C Landscape Paper source Manual feed m About Restore Defaults 3 To view a menu click the corresponding tab at the top of the window See Changing the printer driver settings on page 40 for information on how to change the settings Accessing the printer driver from the Start menu Follow these steps to access the printer driver from the Start menu 1 Click the Start button and then point to Settings 2 Click Printers Chapter 4 Printer Software 39 3 Right click your printer icon and click Properties The screen displays the Properties window which contains the Paper Graphics Device Options and Utility menus These menus display the printer driver settings 4 To view a menu click the corresponding tab at the top of the window See Changing the printer driver settings on page 40 for information on how to change the settings Changing the printer driver settings Your printer driver
42. Setting up EPSON Status Monitor 3 0004 50 Accessing EPSON Status Monitor 3 04 51 Setting Up Your Printer on a Network 00044 52 oharme The DINE gies sequia eee eee a aes dans 52 Setting up your printer as a shared printer 54 Sethe Tor the cents ca ete Se SOR ES Reed eta nenas 58 Installing the printer driver from the CD ROM 65 Canceling DEDI cse boost uto a ats fete a subest atin de Tera Pr 67 Uninstalling the Printer Software 0 0 0 0 0 00008 68 Uninstalling the printer driver and EPSON Status Monitor3 elles esses 68 Chapter 4 Printer Software 35 About Your Printer Software The Epson software includes the printer driver software and EPSON Status Monitor 3 The printer driver is software that allows your computer to control the printer You need to install the printer driver so your Windows software applications can take full advantage of the printer s capabilities EPSON Status Monitor 3 program allows you to monitor the status of your printer alerts you when errors occur and provides you with troubleshooting tips Status Monitor 3 is automatically installed when you install the printer driver Note Q Before proceeding make sure you have installed the printer driver on your computer as described in Installing the Printer Software on page 13 Q Make sure the software setting is set to ESC P The printer driver software and
43. Windows NT 4 0 Ld This section describes how to access the shared printer on a standard network system using the server Microsoft workgroup If you cannot access the shared printer due to the network system ask the administrator of the network for assistance Q This section describes how to install the printer driver by accessing the shared printer from the Printers folder You can also access the shared printer from Network Neighborhood or My Network on the Windows desktop Q When you want to use the EPSON Status Monitor 3 at clients you have to install both of the printer driver and the EPSON Status Monitor 3 in each client from the CD ROM With Windows Me or 98 Follow these steps to set Windows Me or 98 clients 1 Click Start point to Settings and click Printers 2 Double click the Add Printer icon then click Next 3 Select Network printer then click Next Chapter 4 Printer Software 58 4 Click Browse and the Browse for Printer dialog box appears Note You can also type the name of the computer that is locally connected to the shared printer the shared printer s name in the Network path or queue name 5 Click the computer or server that is connected to the shared printer and the name of the shared printer Then click OK Browse for Printer 21x Select the network printer that you want to add Note Printers are usually attached to computers Network Neighborhood V Entire Network amp
44. ad single sheets and carbonless single sheet multipart forms up to 7 parts one original and six copies Follow these steps to load single sheets 1 Turnon the printer Chapter 3 Paper Handling 29 2 Insert a single sheet printable side up into the front slot until the top part of the paper reaches the roller inside The printer loads the paper automatically to the correct position and the paper is ready to be printed Note E Use paper that has more than 60 reflectance Do not load paper that is curled or has been folded Do not punch holes in the area from 25 0 to 40 0 mm from the left edge of paper When you use paper that is shorter than 110 0 mm set the paper eject direction to front The factory set default is front Refer to the Programming Guide for details When you print a multipart form that is elued at the top load the glued part first Be sure your multipart forms do not exceed 0 53 mm 0 021 inch in thickness Always close the printer cover before printing The printer does not print when the printer cover is open Chapter 3 Paper Handling 30 Adjusting the top of form position The top of form position is the vertical position on the page where the printer starts printing If the printout appears too high or low on the page you can use this function to adjust the top of form position Follow these steps to adjust the top of form position Note Ld The factory set default for t
45. amp Server f work Work 2 T D Cancel Note The name of the shared printer may be changed by the computer or server that is connected to the shared printer To make sure of the name of the shared printer ask the administrator of the network 6 Click Next Note I Ifthe printer driver is installed in the client beforehand you need to select the new printer driver or the current printer driver When the prompt to select the printer driver appears select the printer driver according to the message Q Ifthe printer server s OS is Windows Me or 98 go to the next Step Chapter 4 Printer Software 59 Q If the printer server s OS is not Windows Me or 98 go to Installing the printer driver from the CD ROM on page 65 7 Make sure of the name of the shared printer and select whether to use the printer as the default printer or not Click OK and then follow the on screen instructions Note You can change the shared printer s name so that it appears only on the client computer With Windows XP or 2000 Follow these steps to set Windows XP or 2000 clients You can install the printer driver of the shared printer if you have Power Users or more powerful access rights even if you are not the Administrator 1 For Windows 2000 clients click Start point to Settings and click Printers For Windows XP clients click Start point to Printers and Faxes For Windows XP Home edition
46. an 110 0 mm set the paper eject direction to front The factory set default is front Refer to the Programming Guide for details J Do not insert paper that is curled or has been folded into the slot when you load it QJ Do not punch holes in the area from 25 0 to 40 0 mm from the left edge of paper When operating the printer L Avoid using or storing the printer in places subject to rapid changes in temperature and humidity Keep it away from direct sunlight strong light heat sources or excessive moisture or dust Chapter 2 Safety Instructions 24 Adjust only those controls that are covered in the user documentation Improper adjustment of other controls may result in damage requiring extensive repair by a qualified technician Whenever you turn off the printer wait at least five seconds before turning it back on otherwise you may damage the printer Do not turn off the printer while it is printing the self test Always press the Offline button to pause printing Then turn off the printer Do not turn off the printer while it is printing the hex dump Always press the Offline button to pause printing Then turn off the printer Do not reconnect the power cord to an electrical outlet that has the wrong voltage for your printer Never replace the print head yourself you may damage the printer Also other parts of the printer must be checked when the print head is replaced Youneed to move the print head by hand to
47. ation To check and change printer driver settings see Changing the printer driver settings on page 46 Note E The printer driver is designed for PLQ 20 but is compatible and can be installed for PLQ 20M While many Windows applications override the settings made with the printer driver some do not so you must verify that the printer driver settings match your requirements Chapter 4 Printer Software 41 Accessing fhe printer driver from Windows applications Follow these steps to access the printer driver from a Windows application Note The examples in the following section are from the Windows 2000 operating system They may vary in appearance from what actually appears on your screen however the instructions are the same 1 Select Print Setup or Print from the File menu of your application software In the Print or Print Setup dialog box displayed make sure that your printer is selected in the Name drop down list Properties Status Ready Type EPSON PLQ 20 ESC PZ Where LPT1 Comment All Number of copies fi EZ C Pages fram te F w Collate Selection pE a Chapter 4 Printer Software 42 2 Click Printer Setup Properties or Options You may need to click a combination of these buttons The Document Properties window appears and you see the Layout and Paper Quality menus These menus contain the printer driver settings 6 EPSON PLQ 20 ESC P2 Document Prop
48. atus Monitor 3 49 102 Index 176
49. ber label is usually on the back of the product L Product model _J Product software version Click About Version Info or similar button in the product software L Brand and model of your computer J Your computer operating system name and version _1 Names and versions of the software applications you normally use with your product For users in North America If you purchased your printer in the United States or Canada Epson provides technical assistance 24 hours a day through the electronic support services and automated telephone services listed in the following table Service Access World Wide Web From the Internet you can reach Epson support at http support epson corn At this site you can download drivers and other files look at product documentation access troubleshooting information and receive technical advice through e mail Automated Telephone A variety of automated help services are services available 24 hours a day seven days a week To use these services you must have a touch tone telephone and call 800 922 8911 Chapter 6 Problem Solver 121 To speak to a technical support representative dial 562 276 4322 U S or 905 709 2170 Canada 6 AM to 6 PM Pacific Time Monday through Friday Toll or long distance charges may apply Before you call please have the following information ready L Product name L Product serial number located on the back of the printer L P
50. c on page 150 and your computer documentation Select the correct character table using your software or the default setting mode The character table setting in your software overrides settings made in the default setting mode Choose the correct printer from the Windows desktop orin your application before printing Make sure that your application software is configured correctly for your printer See your application documentation If necessary install or reinstall the printer driver software For the information on installing the software see Installing the Printer Software on page 13 Use your application software to select the font Chapter 6 Problem Solver 113 Vertical printed lines are not aligned Cause What to do Bidirectional printing which Use the printer s bidirectional is the printer s standard adjustment mode to correct this printing mode is out of problem See Aligning Vertical Lines in alignment Your Printout on page 96 Network problems The printer does not print when using a network Cause What to do The network setting is wrong Check whether or not print jobs from other computers are being printed through the network When the print job is executed the printer or your computer may have a problem Check the connection between the printer and your computer settings on the printer driver and settings of your computer When the print job is not executed network settings may be
51. controllers H Hard disk controllers H S Keyboard H Monitors H Mouse Gla Network adapters E Other device 0 5 LSE Printer fl if Ports COM amp LPT E Sound video and game controllers H l System devices as Universal Serial Bus controllers Properties Refresh am Print EUN Note The printer driver is designed for PLQ 20 but is compatible and can be installed for PLO 20M Chapter 6 Problem Solver 117 9 6 When the following dialog box appears click OK Then click OK again to close the System Properties dialog box Confirm Device Removal 2 x ga USE Printe Warning eu are about to remove this device from your system i Cancel Turn off the printer and restart your computer Then reinstall the drivers from the beginning following the instructions in Installing the Printer Software on page 13 Printer does not work correctly with the USB cable If your printer does not work correctly with the USB cable try one or more of these solutions E E Make sure that the cable you are using is a standard shielded USB cable If you are using a USB hub connect the printer to the first tier of the hub or connect the printer directly to the computer s USB port For Windows 98 try reinstalling the USB printer device driver and the printer software First uninstall EPSON Printer Software using the Add Remove Programs utility in the Control Panel then uninstall EPSON USB Print
52. d path If the path appears below make sure itis correct Click OF to try copying again Skip File Copy files from Details F win8 Browse Note Ld Ifyou receive a message saying the drive is not accessible click Cancel and try again Q Ifa System Error message appears click Cancel The exact message differs depending on your version of Windows Q Ifyouare using Windows NT you do not need to specify a path Q Ifyou are using Windows 96 the Printer Utility Setup may start If it does follow the instructions on the screen 9 Setup is complete Your printer is ready to use 10 After you install the driver change the software setting from PR2 to ESC P See Changing default settings on page 94 for details Chapter 1 Setting up the Printer 17 For DOS programs To control the printer from DOS application programs you need to select the printer you are using If the list in your application does not include your printer choose the first available printer from the list below Choose the Epson printer at the appropriate step in the installation or setup procedure If the list in your application does not include your printer choose the first available printer from the list below 2090 2180 2070 2170 LQ 1070 1070 LQ 870 1170 LQ 850 1050 LQ 850 1050 Note The printer on this list are also available for PLQ 20M printers Once the printer software has been successfully installed on
53. dens 171 Appendix A Product Information 145 Printer and Ribbon Cartridge Parts Printer parts printer cover control panel power switch front slot rear outlet AC inlet Serial interface USB interface Parallel interface Appendix A Product Information 146 upper mechanism print head release lever ribbon tightening knob ribbon ribbon guide plastic hook Appendix A Product Information 147 Printer Specifications Mechanical Printing method Printing speed Printing direction Line spacing Printable columns Resolution Paper feed methods 24 pin impact dot matrix PR2 High speed draft 480 cps at 10 cpi Draft 360 cps at 10 cpi NLO 180 cps at 10 cpi LO 120 cps at 10 cpi ESCAPE High speed draft 480 cps at 10 cpi Draft 360 cps at 10 cpi LO 120 cps at 10 cpi Bidirectional logic seeking for text and graphics printing Unidirectional text or graphics printing can be selected using software commands 4 23 mm 1 6 inch PR2 Programmable in increments of 0 106 mm 1 240 inch or 0 118 mm 1 216 inch Other emulation Programmable in increments of 0 0706 mm 1 360 inch 94 columns at 10 cpi Maximum 360 x 180 dpi letter quality Friction front Roll paper holder optional Appendix A Product Information 148 Paper feed speed Continuous Reliability Dimensions and weight Ribbon Acoustic noise Intermittent Total print volume
54. ding Passbooks You can load vertical fold and horizontal fold passbooks Follow the steps shown below to load passbooks 1 Turnon the printer 2 Open your passbook to the page to be printed Note Make sure that you press any bulging parts of the folded passbook down to 0 6 mm or less before inserting it into the front slot For information on the thickness of passbooks you can print see the Paper Specification that is included on the User CD ROM 3 Insert the passbook printable side up into the front slot until the top part of it reaches the roller inside The printer loads it automatically to the correct position and the passbook is ready to be printed Chapter 3 Paper Handling 28 Ly Caution When you use a passbook set Passbook mode to On and set Binding mode to the method for the passbook s binding in the default settings mode Use a passbook that has more than 60 reflectance Do not load passbooks that are creased or have ripped seam Do not use a passbook that has any metallic parts such as staplers or metal clips Do not use a passbook with sticky parts such as stamps or seals Do not use a passbook that has any pages smaller than the cover page Do not print on the front or back cover of a passbook Printing can be done only when the passbook is opened Always close the printer cover before printing The printer does not print when the printer cover is open Loading Single Sheets You can lo
55. duct specifications drivers for download and products enquiry are available Chapter 6 Problem Solver 128 Epson India Head Office Bangalore Phone 5321266 14 Lines Fax 5581439 5321095 Epson India Regional Offices Mumbai Phone 28261516 17 Fax 28257287 Delhi Phone 26447201 02 03 04 07 09 Fax 26447205 Chennai Phone 28203940 41 8218658 59 Fax 28272463 Kolkata Phone 22831589 90 Fax 22831591 Hyderabad Phone 55331738 39 Cochin Phone 2357638 2356652 Fax 2357950 Pune Phone 4335460 90 Ext 214 Fax 433088 Ahmedabad Phone 6407176 77 Fax 6407347 Toll Free Telephone Support To learn more about Epson products or to avail service support please call 1600 440011 This is a toll free number and can be accessed 9 A M to 9 P M anywhere in the country Chapter 6 Problem Solver 129 For users in The Philippines To obtain technical support as well as other after sales services users are welcome to contact the Epson Philippines Corporation at the telephone and fax numbers and e mail address below Phone 63 2 813 6567 Fax 63 2 813 6545 E mail customersupportQepc epson com ph World Wide Web http www epson com ph Information on product specifications drivers for download Frequently Asked Questions FAQ and E mail Enquiries are available Epson Helpdesk Phone 63 2 813 6567 Our Hotline team can help you with the following over the phone L Sales enquiries and produc
56. e light Yellow E On when the printer is offline Chapter 5 Control Panel 75 e F2 button L Executes functions which are assigned to the F2 button when the printer is in the PR2 mode You can assign optional functions to it by programming them in the PR2 mode QJ When the printer enters the default setting mode you can change the setting by pressing this button See Changing default settings on page 94 F2 light Yellow L Works as programmed only when the printer is in the PR2 mode You can program it when it is on off or flashes in the PR2 mode Chapter 5 Control Panel 76 Functions auxiliary This section describes functions executed by turning on the printer while holding one or more buttons These functions are shown in the following table and explained in detail after the table o enter this mode press the F1 Eject and F2 button while the F1 Eject Offline and F2 lights are flashing To enter this mode press the F1 Eject button while the F1 Eject Offline and F2 lights are flashing To enter this mode press the Offline button while the F1 Eject Offline and F2 lights are flashing To enter this mode press the F2 button while the F1 Eject Offline and F2 lights are flashing Self test Prints the self test See Printing a Self Test on page 102 for more information Default setting Starts the default setting mode See Changing default settings on page 94 for more
57. ed herein are for identification purposes only and may be trademarks of their respective owners Epson disclaims any and all rights in those marks Copyright O 2004 by Seiko Epson Corporation Nagano Japan Reference Guide NPD0748 00 Contents Chapter 1 Setting up the Printer Unpacking the Printers jc6 0opecierers Sd er e Ep 7 Remove the protective materials 6 7 Assemblimne The PEE sexes ont eu iw ati DAR CH Ra ee 8 Connecting the Printer to Your Computer 0 12 Connec ino the Pinter sidere dip Ren RE 12 Piue cine ithe Printers ez eoa Sabin eb E RTI a Sus 13 Installing the Printer Software sius eo ero obs vs 13 Installing the software in Windows XP Me or 2000 13 Installing the software in Windows 98 or Windows NT dU coesessaa bb couse ae here M rat 14 For DOS DPOPTOlllS 2x56 UE Spade Parit duet Varese DRM 18 Chapter 2 Safety Instructions Warnings Cautions and Notes 0 0 0 0 cece ee eee ee 20 Hot Parts Caution Sy mbal cow x Hoses Geen erro tabe de 20 Important Safety Instructions 00 00 20 Chapter 3 Paper Handling Loading T assboDKS cote e eror eres CE xe pd 28 Loading Sire le SECIS ooo Saee e enam mad ee acides 29 Adjusting the top of form position 0 0 0 00008 31 Adjusting the printing start position eese 33 Chapter 4 Printer Software About Your Drmnter SOWA E o socero ire E EE es Using the Printer Driver wit
58. elect On in this option and PR40 in Emulation the top of form position is set to 6 5 mm which is unique to the PR40 mode When you select Off and PR40 the top of form position is set to the same position as in the PR2 and PR54 modes the factory set default is 4 2 mm Chapter 5 Control Panel 89 Magnetic standard You can select the magnetic standard in this setting This feature is available only for PLO 20M End sentinel You can select C or F as the letter which will be attached to the end of the data recorded on magnetic stripes This setting is effective only when the format for IBM3604 or IBMA 4 is selected in the Magnetic standard setting This feature is available only for PLO 20M Displacement This option allows you to select the displacement value of the magnetic stripe This feature is available only for PLQ 20M Duplicate When this feature is set to On the magnetic stripes record the data in duplicate This feature is available only for PLQ 20M Retry This setting allows you to set the number of times the printer tries to receive data before it fails This feature is available only for PLQ 20M Chapter 5 Control Panel 90 Other Emulation Settings Print direction Bi D Uni D Auto Font Draft Roman Sans Serif Courier Prestige Script OCR B Orator Orator S script C Roman T Sans Serif H Pitch cpi 10 12 15 17 1 20 Proportional Character table standard model Italic
59. enus after the selection of the last parameter on each menu is done Chapter 5 Control Panel 95 Note When you press the Offline button at the first item selection of each menu the menu selection will also return to the main setup menu selection 9 After you finish the default setting turn off the printer to exit the default setting mode Aligning Vertical Lines in Your Printout If you notice that the vertical lines in your printout are not properly aligned you can use the printer s bidirectional adjustment mode to correct this problem During bidirectional adjustment the printer prints three sheets of alignment patterns labeled Draft Bit image ESC 26H and LO letter quality As described below you select the best alignment pattern from each sheet Note Prepare an A4 size sheet of paper before entering the bidirectional adjustment mode Follow these steps to perform the bidirectional adjustment 1 Turn off the printer Caution Whenever you turn off the printer wait at least five seconds before turning it back on otherwise you may damage the printer 2 Turn on the printer while holing the F2 button 3 PresstheFl Eject button while the F1 Eject Offline and F2 lights are flashing Chapter 5 Control Panel 96 When the Ready light turns on insert a sheet of A4 paper into the front slot The printer prints the guide to adjust the bidirectional alignment and the first set of alignment patterns
60. er Devices Next reinstall the software as described in Installing the Printer Software on page 13 If EPSON USB Printer Devices is not registered in the Add Remove Programs list access the CD ROM and double click Epusbun exe in Win98 folder Then follow the on screen instructions Chapter 6 Problem Solver 118 Clearing Paper Jams If paper is not automatically ejected in the situations noted below a paper jam may have occurred inside the printer 1 The printer is turned on or the cover is opened when the Roll paper mode is Off 1 You press the F Eject button in the ESC P or IBM PPDS mode Follow the steps noted below to clear the paper jam Warning If you have just used the printer the print head may be hot let it cool for a few minutes before touching it 1 Turn off the printer Caution Whenever you turn off the printer wait at least five seconds before turning it back on otherwise you may damage the printer 2 Openthe cover and press the release lever to move the upper mechanism Then hold the jammed paper with both hands and pull it out of the printer If you can clear the paper jam move the upper mechanism to its original position by pulling the release lever and then close the printer cover If it is difficult to do that go to the next step Caution Make sure that you move the upper mechanism by pulling the release lever Do not pull the mechanism by hand It may damage the printer
61. er Software 55 With Windows XP 2000 or Windows NT 4 0 When the printer server s OS is Windows XP 2000 or Windows NT 4 0 follow these steps to set the printer server Note You must access Windows XP 2000 or Windows NT 4 0 as the Administrators of the local machine 1 ForaWindows 2000 or Windows NT 4 0 printer server click Start point to Settings and click Printers For a Windows XP printer server click Start point to Printers and Faxes For Windows XP Home edition users point to Control panel first then click Printers and Faxes 2 Right click your printer icon and click Sharing in the menu that appears For Windows XP if the following menu appears click either Network Setup Wizard or If you understand the security risks but want to share printers without running the wizard Click here In either case follow the on screen instructions General Sharing Ports Advanced Utility Device Settings LA Epson sox As a security measure Windows has disabled remote access to this computer However You can enable remate access and safely share printers by running the Network Setup wi f pau understand the security risks but want to share printers without running the wizard click here Chapter 4 Printer Software 56 3 ForaWindows 2000 or Windows NT 4 0 printer server select shared for Windows 2000 or Shared as for Windows NT 4 0 then type the name in the Share name box and click OK General Sharing
62. er of vertical position Horizontal start position ANSI Bit density Recording direction Preamble SOM Start sentinel Recordable characters EOM End sentinel LRC Parity 210 bpi 5 Left to Right 20 bits B 0 9 A B D E F or C even 20 bits 105 characters 45 characters 120 bits 10 4 mm 10 4 mm from the left edge 210 bpi 5 Left to Right 20 bits B 0 9 A B C D E F even Appendix A Product Information 159 Postamble Maximum number of recordable characters 1 block Maximum number of recordable characters 2 block Number of separator Center of vertical position Horizontal start position ISO7811 Bit density Recording direction Preamble SOM Start sentinel Recordable characters EOM End sentinel LRC Parity Postamble Maximum number of recordable characters 1 block Maximum number of recordable characters 2 block Number of separator Center of vertical position Horizontal start position 20 bits 105 characters 45 characters 60 bits 13 9 mm 9 5 mm from the left edge 75 bpi 5 Left to Right 20 bits B 0 9 A D E F even 20 bits 37 characters 23 characters 120 bits 10 4 mm 14 8 mm from the left edge Appendix A Product Information 160 IBM4746 Bit density Recording direction Preamble SOM Start sentinel Recordable characters EOM End sentinel LRC Parity Postamble Maximum number of recordable characters 1 b
63. erties yx Layout Paper Guality Orientation C Landscape Page Order Front to Back C Back to Front Pages Per Sheet 1 Advanced Cancel Chapter 4 Printer Software 43 3 To view a menu click the corresponding tab at the top of the window See Changing the printer driver settings on page 46 to change the settings amp EPSON PLQ 20 ESC P2 Document Properties xl Layout PaperGuality Tray Selection Paper Source Advanced Accessing the printer driver from the Start menu Follow these steps to access the printer driver from the Start menu Note The screen shots used in this procedure are from the Windows 2000 operating system They may vary in appearance from what actually appears on your screen however the instructions are the same 1 Click the Start button and then point to Settings 2 Click Printers Chapter 4 Printer Software 44 3 Right click your printer icon and click Printing Preferences in Windows XP or 2000 or Document Defaults in Windows NT 4 0 The screen displays the Default Document Properties window which contains the Layout and Paper Quality menus These menus display the printer driver settings EPSON PLQ 20 ESC P Document Properties Layout PaperQuality Orientation C Landscape Page Order Front to Back C Back to Front Pages Per Sheet 1 Advanced Chapter 4 Printer Software 45 When
64. ever until it clicks Chapter 7 Options and Consumables 137 Caution Make sure that you move the upper mechanism by pulling the release lever Do not pull the mechanism by hand It may damage the printer 14 Close the printer cover Roll Paper Holder The optional roll paper holder C811141 allows you to use 8 5 inch roll paper like that used with telex machines This provides an alternative for applications requiring variable paper lengths Before you install and use the roll paper holder you need to assemble it Assembling the roll paper holder Follow these steps to assemble the roll paper holder 1 Fit the arc bearings into the stand as shown Chapter 7 Options and Consumables 138 2 Place the base plate on the stand and fasten the two together with the plastic spacing clips Make sure you orient the stand and base plate as shown below 3 Hookthe tension lever onto both ends of the stand as shown below While pulling up on the tension lever fit the wire ends of the tension lever into the holes in the stand The roll paper holder is assembled Installing the roll paper holder Follow these steps to install the roll paper holder on your printer 1 Make sure the printer is turned off Chapter 7 Options and Consumables 139 2 Position the roll paper holder underneath the printer as shown below Fit the two positioning pegs on the bottom of the printer into the two holes in the base plate
65. h increments Note The top of form position can be set from 1 0 mm to 33 8 mm in the PR2 mode and from 1 0 mm to 33 9 mm in the ESC P and IBM PPDS modes 6 Insertasheet of A4 paper into the front slot The printer prints triple Hin capitals HHH on the current top of form position and ejects the sheet You may continue to adjust the position by pressing the Fl Eject and F2 buttons and checking the position by inserting another sheet 7 Afterfinishing theadjustment turn off the printer Thesetting does not change even if the printer is turned off Chapter 3 Paper Handling 32 Adjusting the printing start position The printing start position is the horizontal position on the page where the printer starts printing If the printout appears too for the left or right on the page you can use this function to adjust the printing start position Follow these steps to adjust the printing start position Note E Your printing start position setting remains in effect until you change it even if you turn off the printer Prepare an A4 size sheet of paper before using this function Always close the printer cover before printing The printer does not print when the printer cover is open Turn off the printer Caution Whenever you turn off the printer wait at least five seconds before turning it back on otherwise you may damage the printer Turn on the printer while holding the F2 button Press the F2 button whi
66. h Windows Me and 98 Accessing the printer driver from Windows applications Accessing the printer driver from the Start menu Changing the printer driver settings Using the Printer Driver with Windows XP 2000 and Windows NIA Uu ihre erar sees ears Accessing the printer driver from Windows applications Accessing the printer driver from the Start menu Changing the printer driver settings 0 Printer Driver Settings Overview 5 cece seen Using EPSON Status Monitor 3 00 0 0 cee eee eee Setting up EPSON Status Monitor 3 0004 Accessing EPSON Status Monitor 3 004 Setting Up Your Printer on a Network 0004 5hatine Mep printe oeceyotceTex vers v4 Sy ieee PEERS ES Setting up your printer as a shared printer Detling fOr the Cents eese oreet ree eee aus Installing the printer driver from the CD ROM Cancels Prine iss 7scrcc i eee ee aea Soscoche d be eeu D V euge Uninstalling the Printer Software 0 00000 eee ee Uninstalling the printer driver and EPSON Status Monitor 3 0005 Chapter 5 Control Panel Buttons ancients o3 as sot pic ndi o p op tdg esent awa doen us EUnctons AUX y es eques ein Sot t nane Ohio eG ee ake abs Compress Pinna MODUS a sut Rd ctu Pai ale ew hacen s About Your Printer s Default Settings 005 Understanding defa
67. he Printer menu CN Past Co gu PM 2 When canceling all printing documents select Purge Print Documents For Windows Me or 98 or Cancel All Documents For Windows XP 2000 or Windows NT 4 0 on the Printer menu When canceling a specified document select a document you want to cancel and select Cancel Printing For Windows Me or 98 or Cancel For Windows XP 2000 or Windows NT 4 0 on the Document menu Printer Document View Help Pause Printing Status Owner Progress Started At w Set as Default Printing MoPassword Ooflpages 8 2550 PM 10 15 03 Purge Print Documents Properties Close 1 jobs in queue x The printing job is canceled Chapter 4 Printer Software 67 Uninstalling the Printer Software When you wish to reinstall or upgrade the printer driver uninstall the printer driver that has been installed already Uninstalling the printer driver and EPSON Status Monitor 3 1 Quit all applications 2 Click Start point to Settings and click Control Panel 3 Double click the Add Remove Programs icon Add Remove Programs Chapter 4 Printer Software 68 4 Select EPSON Printer Software and click the Add Remove Add R emove Programs Properties Adobe Illustrator 7 0 o e 5 3 ds vim poner fn vare rofessional Edition As Frint Server for Windows 35 38 EPSON LISB Printer Devices EpsonMet Direct Print 2 1aE Intel H PRO Ethernet Adapter and Software Note When usi
68. he information to your fax machine Epson Helpdesk Epson Helpdesk is provided as a final backup to make sure our clients have access to advise Operators on the Helpdesk can aid you in installing configuring and operating your Epson product Our Pre sales Helpdesk staff can provide literature on new Epson products and advise where the nearest dealer or service agent is located Many types of queries are answered here The Helpdesk numbers are Phone 1300 361 054 Fax 02 9903 9189 Chapter 6 Problem Solver 123 We encourage you to have all the relevant information on hand when you ring The more information you prepare the faster we can help solve the problem This information includes your Epson product documentation type of computer operating system application programs and any information you feel is required For users in Singapore Sources of information support and services available from Epson Singapore are World Wide Web http www epson com sg Information on product specifications drivers for download Frequently Asked Questions FAQ Sales Enquiries and Technical Support via e mail are available Epson HelpDesk Phone 65 6586 3111 Our HelpDesk team can help you with the following over the phone LJ Sales enquiries and product information LJ Product usage questions or problem L Enquiries on repair service and warranty For users in Thailand Contact for information support and services
69. he top of form position is set as shown below PR2 4 2 mm ESC P and IBM PPDS 8 5 mm Q This mode can be used even when the printer cover is open Q Ifyou wish to change the top of form position in PR40 make sure that you set the TOF position for PR40 to Off Ld Your top of form position setting remains in effect until you change it even if you turn off the printer Q The top margin setting made in some application software overrides the top of form position setting you make with this function If necessary adjust the top of form position in your software d Prepare an A4 size sheet of paper before using this function 1 Turn off the printer Caution Whenever you turn off the printer wait at least five seconds before turning it back on otherwise you may damage the printer 2 Turn on the printer while holding the F2 button Chapter 3 Paper Handling 31 3 Press the Offline button while the F1 Eject Offline and F2 lights are flashing 4 Whenthe Ready light turns on insert a sheet of A4 paper into the front slot The printer prints triple H in capitals HHH on the current top of form position and ejects the sheet 5 Press the FI Eject button to move the top of form position up on the page or press the F2 button to move the top of form position down on the page Each time you press the F Eject or F2 button the printer makes a short beep Pressing these buttons executes micro feed in 0 282 mm 1 90 inc
70. her parts of the printer must be checked when the print head is replaced All the text is printed on the same line Cause What to do No line feed command is sent Set the Auto line feed setting to On in at the end of each line of text the default settings mode so that the printer automatically adds a line feed code to each carriage return See Changing default settings on page 94 The printout has extra blank lines between lines of text Cause What to do Two line feed commands are Set the Auto line feed setting to Off in being sent at the end of each the default settings mode See line of text because the Changing default settings on page 94 printer s auto line feed setting is on Chapter 6 Problem Solver 112 The line space setting in your application software is incorrect Adjust the line space setting in your application software The printer prints strange symbols incorrect fonts or other inappropriate characters Cause Your printer and computer are not communicating correctly The wrong character table is selected in your software The printer you want to use is not selected in your software Your application software is not configured correctly for your printer Software settings override settings you make using the default setting mode or the control panel buttons What to do Make sure that you use the correct interface cable and that the communications protocol is correct See Electroni
71. in I Japan Norway Denmark II Spain IL Latin America Korea Legal Appendix A Product Information 154 Electrical 120 V Model 220 to 240 V Model Rated voltage 120 V 220 to 240 V range Input voltage range 90 to 132 V 198 to 264 V Rated frequency 50 to 60 Hz 50 to 60 Hz range Input frequency 49 5 to 60 5 Hz 49 5 to 60 5 Hz range Rated current 1 4 A maximum 3 9 0 7 A maximum 1 9 Adepending onthe Adepending onthe character type character type Power consumption Approx 59 W Approx 60 W ISO IEC 10561 letter ISO IEC 10561 letter pattern pattern This product is also designed for IT power systems with a phase to phase voltage of 220 to 240 V Note Check the label on the back of the printer for the voltage of your printer Appendix A Product Information 155 Environmental Temperature Humidity without condensation Operation passbook 5 to 35 C 41 to 95 F 10 to 80 RH plain paper recycled paper and multipart forms Operation roll paper 15 to 25 C 59 to 77 F 30 to 60 RH storage 30 to 60 C 22 to O to 85 RH 140 P Paper For information about available paper types and their printable area refer to the Paper Specification which is included on the User CD ROM Magnetic stripe reader writer horizontally installed only The horizontal magnetic stripe reader writer is used to read and write data on the magnetic stripe on bank passbooks See the following specifica
72. ints the self test pattern in the font selected in the default settings mode Roman 1 4 95 amp 0123456789 22 9ABCDEFGHI JKLMNOPQRSTUVWXYZ X abcdefghi jkimnoparstuvwxyzii 1 3 90 amp 0123456789 lt gt ABCDEFGHI JKLMNOPQRSTUVWXYZ N abcdefghijk1mnoparstuvwxyzii 8 amp 0123456789 lt gt ABCDEFGHI JKLMNOPQRSTUVWXYZ X abcdefghi jklmnopqrstuvwxyz i C Note To stop the self test temporarily press the Offline button To resume the test press the offline button again ul Caution Do not turn off the printer while it is printing the self test Always press the Offline button to pause printing Then turn off the printer Printing Hex Dump If you are an experienced user or a programmer you can print a hexadecimal dump to isolate communication problems between the printer and your software program In hex dump mode the printer prints all data it receives from the computer as hexadecimal values Note Q The hex dump feature is designed for use with DOS based PC d Prepare an A4 size sheet of paper before entering the hex dump printing mode Chapter 6 Problem Solver 103 Q Always close the printer cover before printing The printer does not print when the printer cover is open Follow these steps to print a hex dump 1 Turn off the printer Caution Whenever you turn off the printer wait at least five seconds before turning it back on otherwise
73. ions 2 Open the Utility menu then click the EPSON Status Monitor 3 icon To find out how to open the Utility menu See Using the Printer Driver with Windows Me and 98 on page 36 or Using the Printer Driver with Windows XP 2000 and Windows NT 4 0 on page 41 Chapter 4 Printer Software 51 When you access EPSON Status Monitor 3 as described above the following printer status window appears iB EPSON Status Monitor 3 EPSON PLQ 20 ESC P2 1 You can view printer status information in this window Setting Up Your Printer on a Network Sharing the printer This section describes how to share the printer on a standard Windows network The computers on a network can share a printer that is directly connected to one of them The computer that is directly connected to the printer is the printer server and the other computers are the clients which need permission to share the printer with the printer server The clients share the printer via the printer server According to the versions of Windows OS and your access rights on the network perform the appropriate settings of the printer server and clients Setting the printer server L For Windows Me or 98 see With Windows Me or 98 in Setting up your printer as a shared printer on page 54 Chapter 4 Printer Software 52 a For Windows XP 2000 or Windows NT 4 0 see With Windows XP 2000 or Windows NT 4 0 in Setting up your printer as a shared
74. iple computers without changing the interface mode When the printer turns on in Auto I F mode and PR2 mode this mode is set to Serial If only one computer is connected to the printer you can select Parallel Serial or USB depending on which interface your computer uses Chapter 5 Control Panel 82 Auto I F wait time Seconds When the printer is in the auto interface mode and it receives no data from the currently selected interface for the amount of time specified with this setting it determines which interface is receiving data and switches to that interface You can specify either 10 or 30 for the auto interface wait time When the printer turns on in the PR2 mode this mode is not activated Parallel I F bidirectional mode The Parallel Interface bidirectional transfer mode is used when this feature is set to On If bidirectional transfer mode is unnecessary select Off Packet mode Make sure to select Auto when you print from Windows applications using the printer driver included on the User CD ROM Set this feature to Off if you have connection troubles while printing from applications based on other operating systems such as DOS When the printer turns on in the PR2 mode this mode is set to Off Baud rate bps Use this option to set the data transfer rate baud for the serial interface The baud rate is measured in bits per second bps Data length bif Set the data length of the serial interface to or 8
75. le the F1 Eject Offline and F2 lights are flashing When the Ready light turns on insert a sheet of A4 paper into the front slot The printer prints the guide to adjust the printing start position and position patterns Chapter 3 Paper Handling 33 5 Press the Fl Eject button for the next pattern or F2 button for the previous pattern to select the printing start position Each time you press the Fl Eject or F2 button the printer makes a short beep The F1 Eject Offline and F2 lights show the pattern which is selected at that time 6 After youselect the printing start position turn off the printer The setting does not change even if the printer is turned off Chapter 3 Paper Handling 34 Chapter 4 Printer Software About Your Printer DOIDWAEG cosi ege dea pee eh ER RET ER EEG 36 Using the Printer Driver with Windows Me and 98 36 Accessing the printer driver from Windows applications 37 Accessing the printer driver from the Start menu 39 Changing the printer driver settings 40 Using the Printer Driver with Windows XP 2000 and Windows INT V eise aededacedee Th ete ed deerit eat 4 Accessing the printer driver from Windows applications 42 Accessing the printer driver from the Start menu 44 Changing the printer driver settings 46 Printer Driver Settings OVervIeW nic owned area w od vx pede 47 Using EPSON Status MOnILOES s eoi a pam proe et CR 49
76. llowing tables show the Windows printer driver settings Note that not every setting is available in all versions of Windows Printer settings Settings Explanations Paper size select the size of the paper you want to use If you do not see your paper size use the scroll bar to scroll through the list select Portrait or Landscape Select the paper source you want to use select the printing resolution you want The higher the resolution you select the more detailed your printout will be however increasing the resolution slows printing Dithering You can leave this option set to Fine which is the default setting or select another dithering pattern depending on the kind of printout you wart Intensity Move the slider to make your printout lighter or Intensity Control darker Print quality select a print quality option from the Print quality list If you set Hi speed to On you will enter bidirectional printing mode and printing speed will increase setting Hi speed to Off will return the printer to unidirectional printing mode Printing speed will decrease but printing precision will improve Printing with the default settings uses the settings stored in the printer Resolution Graphics Resolution Chapter 4 Printer Software 47 EPSON Status Monitor 3 Monitoring Preferences Paper Output Halfrtone Halftoning Printer Fonts support You can access EPSON Status Monitor 3 when you click this button
77. lock Maximum number of recordable characters 2 block Number of separator Center of vertical position Horizontal start position HT 2751 CIZ Bit density Recording direction Preamble SOM Start sentinel Recordable characters EOM End sentinel LRC Parity 210 bpi 5 Left to Right 20 bits BA 0 9 D ForC even 20 bits 105 characters 45 characters 120 bits 10 4 mm 9 8 mm from the left edge 105 bpi 5 Right to Left 55 bits F 0 9 F odd Appendix A Product Information 161 Postamble 40 bits Maximum number of 60 characters recordable characters 1 block Maximum number of 27 characters recordable characters 2 block Number of separator 10 bits Center of vertical position 8 8 mm Horizontal start position 12 6 mm from the left edge Appendix A Product Information 162 Character conversion table DIN ISO ISO8484 and IBM36 04 ASCII Line DIN ISO code ISO8484 crt means character Appendix A Product Information 163 ANSI and ISO781 1 Function Recording codes Recording codes ASCII E ISO7811 code T crt means character Appendix A Product Information 164 IBM4746 and HT 2751 CIZ Cit ASCII Line IBM4746 HT 2751 V code CIZ R B B B B l T T T T 4 3 2 crt means character Appendix A Product Information 165 Recording layout of magnetic stripe DIN ISO IBM3604 ANSI I5O781 1 IBM4746 and ISO8484 1 bl
78. mables 132 2 Unplug the printer from the electric outlet 3 Hold both sides of the printer cover and move it upward to open it 4 Pushthereleaselever to move the upper mechanism forward Make sure that you push the lever until it clicks Chapter 7 Options and Consumables 133 5 Slide the print head to the middle of the printer by hand Caution Never move the print head while the printer is turned on this can damage the printer 6 Hold both sides of the ribbon guide and pull it down until it is out of the print head Chapter 7 Options and Consumables 134 7 Hold both sides of the ribbon cartridge with both hands and rotate it on the plastic hooks Then pull it up until it is out of the printer 8 Remove the new ribbon cartridge from the package 9 Place the plastic hooks on the ribbon cartridge into the slots ofthe printer Then press the cartridge until it clicks into place Chapter 7 Options and Consumables 135 10 Hold both sides of the ribbon guide and pull it down until it is out of the cartridge 11 Puttheribbon guide at the bottom of the print head and push it up until it clicks 136 Chapter 7 Options and Consumables 12 Turn the ribbon tightening knob to help feed the ribbon into place v Caution The ribbon should not be twisted or creased 13 Pull the release lever back to move the upper mechanism to its original position Make sure that you pull the l
79. nd for characters Also called data dump interface The connection between the computer and the printer through which print data is transmitted to the printer landscape Printing that is oriented sideways on the page This orientation gives you a page that is wider than it is high and is useful for printing spreadsheets See also portrait letter quality LQ The print mode used by your printer to produce letter quality fonts for better readability and appearance Print speed is slower See also draft line feed LF A control code that advances the paper one line space Glossary 173 magnetic stripe A stripe of tape that is coated with magnetic material on which data is stored PLQ 20M is equipped with a device to read and write data on magnetic stripes pitch The horizontal size of the font which is measured by the number of characters per inch cpi The standard is 10 cpi See also characters per inch cpi portrait Printing that is oriented upright on the page as opposed to landscape in which printing is sideways on the page This is the standard orientation for printing letters or documents See also landscape printer driver A software program that sends commands for using the functions of a particular printer printing start position The horizontal position on the paper that the printer recognizes as the first printable column You can adjust the printing start position with the control panel resolution A
80. nderstanding 80 Diagnosing the problem 99 Driver printer driver 36 E ENERGY STAR compliance 26 EPSON Status Monitor 3 36 49 102 accessing 51 setting up 50 Error indication 99 ESC P 82 H Hex dump 103 I I F mode 82 IBM PPDS 82 Installing roll paper holder 139 O Option roll paper holder 138 P Packet mode 83 Paper jam clearing 119 Parallel I F bidirectional mode 83 Parallel interface 82 Index 175 Passbook T binding 84 loading 28 Technical support 120 problems 107 Troubleshooting Pin network problems 114 broken pin 85 paper loading or feeding problems PR2 82 107 Print direction 92 power supply problems 106 Printer printing or printout quality sharing 52 problems 109 Printer driver printing position problems 108 accessing USB problems 115 from Windows 2000 or Windows NT 4 0 42 U from Windows Me or 98 37 settings 47 Unidirectional Uni d printing 92 uninstalling 68 Uninstalling Printing position 31 33 printer software 68 USB device driver 71 R USB interface 82 problems 115 Removing roll paper 143 Ribbon cartridge replacing 132 Roll paper loading 140 removing 143 Roll paper holder assembling 138 installing 139 Self test 102 Serial interface 82 Single sheets loading 29 problems 107 Specifications command lists 168 environmental 156 magnetic stripe reader writer 156 standards and approvals 169 St
81. nfiguration menu Select the want to be able to allow others to print to my printer s check box then click OK Click OK to accept the settings Note Q When Insert the Disk appears insert the Windows Me or 98 CD ROM in the computer Click OK and then follow the on screen instructions Q When the prompt to restart the computer appears restart the computer and continue with the settings Double click the Printers icon on the control panel Right click your printer icon and click Sharing in the menu that appears Chapter 4 Printer Software 54 8 Select Shared As type the name in the Share Name box and click OK Type a Comment and Password if needed Paper Graphics Device Options General Details Sharing Utility C Not Shared Share Name EPSON Comment Password Note Lj Do not use spaces or hyphens for the share name or an error may occur When sharing the printer be sure to set EPSON Status Monitor 3 so that the shared printer can be monitored on the printer server See Setting up EPSON Status Monitor 3 on page 50 You need to set the client computers so that they can use the printer on a network See the following pages for details Ly With Windows Me or 98 in Setting for the clients on page 58 I With Windows XP or 2000 in Setting for the clients on page 60 With Windows NT 4 0 in Setting for the clients on page 63 Chapter 4 Print
82. ng the Windows XP or Windows 2000 computer click Change or Remove Programs select the EPSON Printer software then click Change Remove Chapter 4 Printer Software 69 5 Click the Printer Model menu select the EPSON PLQ 20 Advanced icon then click OK Z4 EPSON Printer Utility Uninstall X Printer Model Utility EPSON EPSON Lo 590 Lo 2090 ESCIP2 ESCJP2 Version 5 57E Copyright C 2002 SEIKO EPSON CORPORATION All Rights Reserved OK Cancel Note The printer driver is designed for PLQ 20 but is compatible and can be installed for PLO 20M 6 Ifyou uninstall Monitored Printers click Yes in the displayed dialog box Note You can uninstall only the Monitored Printers utility of EPSON Status Monitor 3 When the utility is uninstalled you cannot change the setting of Monitored Printers from EPSON Status Monitor 3 7 If you uninstall EPSON Status Monitor 3 click Yes in the displayed dialog box 8 Follow the on screen instructions Chapter 4 Printer Software Uninstalling the USB device driver When you connect the printer to your computer with a USB interface cable the USB device driver is also installed When you uninstalled the printer driver you also need to uninstall the USB device driver Follow these steps to uninstall the USB device driver Note Q Uninstall the printer driver before uninstalling the USB device driver Q Once you uninstalled the USB device driver
83. ng the top of form adjusting function See Adjusting the top of form position on page 31 The printer driver settings you Choose the correct printer driver setting want to use are not selected in from the Windows desktop or in your your software application before printing Chapter 6 Problem Solver 108 Printing or printout quality problems The printer is on but it doesn t print Cause The interface cable is broken or twisted The printer is not connected directly to your computer The printer driver is not installed correctly Paper is jammed or the ribbon or guard mechanism is stuck The USB setting is incorrect The printer is hung up stopping in abnormal situations What to do Check that the interface cable is not broken or twisted If you have another interface cable replace the cable and check whether the printer works correctly When you use a printer changer printer buffer or a extension cable the printer does not print correctly due to the combination of these devices Make sure that the printer works correctly when it is connected to your computer without these devices Check that the printer driver is installed properly If necessary reinstall the printer driver Turn the printer off open the printer cover and remove the jammed paper or things that are stuck To eject the jammed paper see Clearing Paper Jams on page 119 Confirm the USB setting is correct See C
84. nter and a prompt may appear Click OK and then follow the on screen instructions to install the printer driver from the CD ROM Chapter 4 Printer Software 65 i J Insert the CD ROM then the EPSON Installation Program dialog box appears Cancel the dialog box by clicking Cancel then type the appropriate drive and folder names in which the printer driver for clients is located then click OK Install From Disk X Insert the manufacturer s installation disk into Cp p oJ the drive selected and then click OK Cancel Copy manufacturer s files from Pa v Browse When installing drivers in Windows XP or 2000 Digital Signature is not found may appear Click Yes for Windows 2000 or Continue Anyway for Windows XP and continue installing The folder name differs depending on the OS being used Client s OS Folder Name Windows Me or 98 lt Language gt WIN98 Windows XP 2000 lt Language gt WIN2000 Windows NT 4 0 lt Language gt WINNT40 Select the name of the printer then click OK Then follow the on screen instructions Chapter 4 Printer Software 66 Canceling Printing If the printouts are not what you expected and display incorrect or garbled characters or images you may need to cancel printing When the printer icon is displayed on the taskbar follow the instructions below to cancel printing 1 Double click the printer icon on the task bar then click Purge Print Documents on t
85. nter prints excess data when the data is longer than the paper width When you select On the excess data is not printed When you select Off the printer prints the excess data on the next line Low noise mode When this mode is set to On the noise is reduced but the printing speed is slower Broken pin compensation When this feature is On printing is done at normal quality if one of the 24 pins is broken You need to set the broken pin number at the Broken pin number setting Broken pin number Select the pin number of the broken pin The broken pin number is shown on the sheet of current default settings that can be printed in the default settings mode The gap on the sloping line above the pin numbers shows the broken pin number Chapter 5 Control Panel 85 Roll Paper When you use roll paper with the optional roll paper holder set this option to On This mode is activated when you select On and the Passbook mode is set to Off When this option is set to Off and paper is left in the printer the printer ejects the paper when the printer is turned on or the cover is opened When this option is set to On the printer does not eject the paper Rear Paper Guide When you use the optional rear paper guide set this option to On When you select On and the Roll Paper mode is also set to On the Roll Paper mode is not available PR2 Mode Settings Emulation PR2 PR40 PR54 Font Draft NLQ1 NLQ2 LQ2 OCR A OCR B
86. ock format SOM EOM f Erase 2 block format lst Block Data Area 2nd Block Data weal Appendix A Product Information 166 Direction of bit pattern HT 2751 CIZ 1 block format LRC SOM f Erase Appendix A Product Information 167 2 block format EOM EOM Erase TO 2nd Data GapO Ist Data LLLA Nao 2nd Block Data Area lst Block Data Area f Erase Direction of bit pattern O O I Command Lists For information about the commands refer to the Programming Guide which is included on the User CD ROM Appendix A Product Information 168 Standards and Approvals U S model Safety UL60950 CSA C22 2 No 60950 EMC FCC part 15 subpart B class B CSA C108 8 class B European model Low Voltage Directive 73 23 EEC EN 60950 EMC Directive 89 336 EEC EN 55022 Class B EN 55024 EN 61000 3 2 EN 61000 3 3 Australian model EMC AS NZS CISPR 22 class B Appendix A Product Information 169 Cleaning the Printer To keep your printer operating at its best you should clean it thoroughly several times a year Follow these steps to clean the printer 1 Remove any paper loaded in the printer and turn off the printer 2 Ifthe optional roll paper holder and rear paper guide are installed remove them 3 Useasoftbrush to carefully brush away all dust and dirt from the outer case and paper guide 4 Ifthe outer case and the paper guide are still dirty or dusty clean them with a
87. of PR2 PR40 or PRO4 Font This setting allows you to set one of the six fonts Pitch cpi This setting allows you to set one of six pitches Character table You can set one of the three character tables Olivetti PC ISO Olivetti character table You can select a font The setting you select in this table is effective only when you have chosen Olivetti in the Character table setting PC character table You can select a font The setting you select in this table is effective only when you have chosen PC in the Character table setting Chapter 5 Control Panel 88 ISO character table You can select a font The setting you select in this table is effective only when you have chosen ISO in the Character table setting 8 pin bit image resolution You can select 2 or 96 as the default value of the 8 pin bit image resolution Condensed pitch cpi You can set the pitch that is used in the condensed mode Vertical resolution This setting allows you to select the vertical resolution Auto CR When auto carriage return is set to On each line feed LF code is accompanied by a carriage return CR code so the printer moves the next printing start position to the left margin When this setting is set to Off you must send a CR code after the line feed code to move the printing start position to the left margin Columns You can select the number of columns in one line TOF position for PR40 When you s
88. on cartridge on page 132 Chapter 6 Problem Solver 110 The printout is pale Cause What to do The ribbon is worn out Replace the ribbon cartridge as described in Replacing the ribbon cartridge on page 132 The printout is faint Cause What to do The ribbon is worn out Replace the ribbon cartridge as described in Replacing the ribbon cartridge on page 132 Part of the printout is missing or dots are missing in random positions Cause What to do The ribbon has too muchslack Remove any slack in the ribbon by the ribbon has come loose or turning the ribbon tightening knob or the ribbon cartridge is not reinstall the ribbon cartridge as installed properly described in Replacing the ribbon cartridge on page 132 The ribbon is worn out Replace the ribbon cartridge as described in Replacing the ribbon cartridge on page 132 Chapter 6 Problem Solver 111 Lines of dots are missing in the printout Cause What to do The print head is damaged Print the current settings in the default settings mode and check the pin condition See Changing default settings on page 94 to see how to print them If only one pin is broken other pins can compensate for it See Broken pin compensation on page 85 for details If more than two pins are broken stop printing and contact your dealer to have the print head replaced Caution Never replace the print head yourself you may damage the printer Also ot
89. orrecting USB Problems on page 115 for details Turn the printer off and wait for a while Then turn the printer on again and start printing Chapter 6 Problem Solver 109 The printer does not print when the computer sends data Cause What to do The printer is paused Press the Offline button to turn off the Power light The interface cable is not Check that both ends of the cable plugged in securely between the printer and the computer are plugged in securely If the cable is connected correctly run a self test as described in Printing a Self Test on page 102 Your interface cable does not Use an interface cable that meets the meet the printer and or requirements of both the printer and computer specifications computer See Electronic on page 150 and your computer documentation Your software is not properly Select your printer from the Windows set up for your printer desktop or in your application If necessary install or reinstall the printer driver software For the information on installing the software see Installing the Printer Software on page 13 The printer makes noise but nothing prints or printing stops abruptly Cause What to do Theribbonhastoomuchslack Remove any slack in the ribbon by the ribbon has comeloose or turning the ribbon tightening knob or the ribbon cartridge is not reinstall the ribbon cartridge as installed properly described in the section under Replacing the ribb
90. placing the ribbon cartridge on page 132 Then move the print head to the left side 5 Make sure that the printer cover is closed 6 Repack the printer ribbon cartridge and power cord if necessary in their original packing materials and place them in the printer s original box Appendix A Product Information 171 Glossary auto line feed When this option is turned on in the default setting mode each carriage return CR code is automatically followed by a line feed LF code bidirectional printing Printing in which the print head prints in both directions bidirectionally from left to right and then right to left This increases the print speed but may reduce precise vertical alignment See also unidirectional printing character table A collection of letters numbers and symbols that provides you with the set of characters used in a particular language characters per inch cpi The number of characters that can fit in one inch of a text line determined by the size of the characters See also pitch compress printing This function reduces the size of the data You can compress your printing data to the ratio of 75 control codes Special codes used to control printer functions such as a carriage return or line feed instead of printing characters cpi See characters per inch cpi default Value settings that take effect when a device such as a printer is turned on reset or initialized dithering
91. printer on page 56 Setting the clients Q For Windows Me or 98 see With Windows Me or 98 in Setting for the clients on page 58 Q For Windows XP or 2000 see With Windows XP or 2000 in Setting for the clients on page 60 J For Windows NT 4 0 see With Windows NT 4 0 in Setting for the clients on page 63 Note Q When sharing the printer be sure to set EPSON Status Monitor 3 so that the shared printer can be monitored on the printer server See Setting up EPSON Status Monitor 3 on page 50 Q When you are Windows shared printer user in a Windows Me or 98 environment on the server double click the Network icon in Control panel and make sure that the File and printer sharing for Microsoft Networks component is installed Then on the server and clients make sure that the IP X SP X compatible Protocol or the TCP IP Protocol is installed The printer server and clients should be set on the same network system and they should be under the same network management beforehand The on screen displays on the following pages may differ depending on the version of Windows OS Chapter 4 Printer Software 53 Setting up your printer as a shared printer With Windows Me or 98 When the printer server s OS is Windows Me or 98 follow these steps to set the printer server 1 e Click Start point to Settings and click Control Panel Double click the Network icon Click File and Print Sharing on the Co
92. pt as specifically explained in this guide do not attempt to service the printer yourself Unplug the printer and refer servicing to qualified service personnel under the following conditions If the power cord or plug is damaged If liquid has entered the printer i If the printer has been dropped or the cabinet damaged If the printer does not operate normally or exhibits a distinct change in performance Adjust only those controls that are covered by the operating instructions If you plan to use the printer in Germany observe the following To provide adequate short circuit protection and over current protection for this printer the building installation must be protected by a 10 or 16 amp circuit breaker Chapter 2 Safety Instructions 23 When loading paper L Use passbooks and paper that have more than 60 reflectance 1 When you use a passbook set Passbook mode to On and set Binding mode to the method for the passbook s binding in the default settings mode J Do not load passbooks that are creased or have ripped seam _1 Do not use a passbook that has any metallic parts such as staplers or metal clips J Do not use a passbook with sticky parts such as stamps or seals J Do not use a passbook that has any pages smaller than the cover page L Donot print on the front or back cover of a passbook Printing can be done only when the passbook is opened _1 When you use paper that is shorter th
93. roof of purchase such as a store receipt and date of purchase LJ Computer configuration J Description of the problem Note For help using any other software on your system see the documentation for that software for technical support information You can purchase ribbon cartridges paper manuals and accessories from the Epson Store at 800 873 7766 or visit http www epsonstore com U S sales only In Canada please call 800 463 7766 for dealer referral For users in Australia Epson Australia wishes to provide you with a high level of customer service In addition to your product documentation we provide the following sources for obtaining information Chapter 6 Problem Solver 122 Your Dealer Don t forget that your dealer can often help identify and resolve problems The dealer should always be the first call for advise on problems they can often solve problems quickly and easily as well as give advise on the next step to take Internet URL hffp www epson com au Access the Epson Australia World Wide Web pages Worth taking your modem here for the occasional surf The site provides a download area for drivers Epson contact points new product information and technical support e mail Epson Faxback Service Epson Faxback service will fax you the latest specifications for most Epson products offered in Australia Phone 02 9903 9075 and the system will guide you through a number of choices before faxing t
94. s on the control panel Chapter 5 Control Panel 94 When the Ready light turns on insert a sheet of A4 paper into the front slot The printer prints the version number and the language selection for the default settings menu The underline shows the selected language Select the language by pressing the Fl Eject button Press the F2 button to set the language The printer prints a message asking if you wish to print the current settings If you wish to print the current settings press the F2 button The printer prints the current settings The underline shows the setting value that is currently selected for each item You can also bypass printing the current setting by pressing the FI Eject button The printer prints the setting method and the first selection of the main setup menu Common settings menu PR2 Mode Settings menu Other Emulation Settings menu You can select the main setup menu by pressing F2 Then press the Fl Eject to set it Select the menu parameters which you wish to change by pressing the Fl Eject button for the next item or the Offline button for the previous item The printer prints the item and the current setting value of that item is underlined Press the F2 button to change the value and the printer prints the next value You may either continue to make changes to other parameters by pressing theFl Eject or Offline button The menu selection will return to the selection of the three main setup m
95. s restricts ventilation Do not block or cover the slots and openings in the printer s cabinet and do not insert objects through the slots Use only the type of power source indicated on the printer s label If you are not sure of the power supply specifications in your area contact your local power company or consult your dealer Connect all equipment to properly grounded electrical outlets Avoid using outlets on the same circuit as photocopiers or air control systems that regularly switch on and off Do not use a damaged or frayed power cord The power cord should be placed to avoid abrasions cuts fraying crimping kinking and other damage If you use an extension cord with the printer make sure the total ampere rating of all devices plugged into the extension cord does not exceed the cord s ampere rating Also make sure the total ampere of all devices plugged into the electrical outlet does not exceed the electrical outlet s ampere rating Use only the power cord that comes with this product Use of another cord may result in fire or electric shock This product s power cord is for use with this product only Use with other equipment may result in fire or electric shock Chapter 2 Safety Instructions 21 When connecting this product to a computer or other device with a cable ensure the correct orientation of the connectors Each connector has only one correct orientation Inserting a connector in the wrong orientation
96. sh Latin 5 PC 852 Latin 2 PC 851 Greek PC 210 Greek PC 855 Cyrillic PC 862 Israel PC 864 Arabic PC 866 Cyrillic PC 1252 PC WIN Latin 1 PC 1250 PC WIN Latin 2 Appendix A Product Information 152 ESC P and IBM PPDS emulations Standard One italic and 12 graphics character tables Italic table PC 437 US Standard Europe PC 850 Multilingual PC 860 Portuguese PC 861 Icelandic PC 865 Nordic PC 863 Canadian French BRASCII Abicomp ISO Latin 1 Roman 8 PC 858 ISO 8859 15 Appendix A Product Information 153 Expanded One italic and 39 graphics character tables Italic table PC 437 US Standard Europe PC 850 Multilingual PC 860 Portuguese PC 861 Icelandic PC 865 Nordic PC 863 Canadian French BRASCII Abicomp ISO Latin 1 Roman 8 PC 858 ISO 8859 15 PC 437 Greek PC 852 Eastern Europe PC 853 Turkish PC 855 Cyrillic PC 857 Turkish PC 866 Russian PC 869 Greek MAZOWIA Poland Code MJK CSFR ISO 8859 7 Latin Greek ISO Latin 1T Turkish Bulgaria Bulgarian PC 774 LST 1283 1993 Estonia Estonian PC 771 Lithuanian ISO 8859 2 PC 866 LAT Latvian PC 866 UKR Ukranian PC437 Slovenia PC MC PC1250 PC1251 PC 864 Arabic PC APTEC Arabic PC 708 Arabic PC 720 Arabic PC AR 864 Arabic Character sets 14 international character sets and one legal character set USA France Germany UK Denmark I Sweden Italy Spa
97. soft clean cloth dampened with mild detergent dissolved in water Keep the printer cover closed to prevent water from getting inside the printer and be careful not to get water in the front slot Y Caution d Never use alcohol or thinners to clean the printer these chemicals can damage the printer components as well as the case L Be careful not to get water on the printer mechanism or electronic components Q Do not use a hard or abrasive brush Do not spray the inside of the printer with lubricants unsuitable oils can damage the printer mechanism Contact your Epson dealer if you think lubrication is needed Appendix A Product Information 170 Transporting the Printer If you need to transport your printer some distance carefully repack it using the original box and packing materials Follow these steps to repack the printer in its original packing materials W Warning You need to move the print head by hand to remove the ribbon cartridge If you have just used the printer the print head may be hot let it cool for a few minutes before touching it 1 Remove any paper loaded in the printer Make sure the printer is turned off 2 Unplug the power cord from the electrical outlet then disconnect the interface cable from the printer 3 Ifany options are installed remove them and pack them in their original boxes 4 Make sure the print head is not hot Then remove the ribbon cartridge as described in Re
98. sseotbesxte irte pa b epus 119 Contacting Customer Support cres v PIED pm IRE Rm 120 For users in INOPU AMET s icnatasac ospite rea ee eee 121 For users Usttalid 4 s cd eh oat age beeen eee 122 Por usersgn SIN PAP OIG asume ene ees 124 Por users m Thaland ocu Sebo oo reed En eus 124 For sersqu IndODle Sas sire ore er etia pep epit 125 For users Hone Kong aa eo eere ge p Seres 126 For sersag Malaysias aue oos ttp mh x Rd Dues 127 For usersSdrb iq 2pseqenbes quies see qu educta PEU Ead 128 For users in the Philippines ioter ERE 130 Chapter 6 Problem Solver 98 Diagnosing the Problem For problems that may be related to USB connections see Correcting USB Problems on page 115 for details If your problem is not USB related troubleshooting printer problems is best handled in two easy steps first diagnose the problem then apply likely solutions until the problem is fixed The information that you need to diagnose and solve most common problems is provided by the printer s control panel EPSON Status Monitor 3 or by printing a self test or hex dump Refer to the appropriate section below If you have a specific problem relating to print quality a printout problem not related to print quality or a paper feeding problem or if the printer does not print at all refer to the appropriate section in this chapter To solve a problem you may need to cancel printing For details see Canceling Printing on page 67
99. t information L Product usage questions or problems L Enquiries on repair service and warranty Chapter 6 Problem Solver 130 Chapter 7 Options and Consumables Ribbon Canin Ces and ecu sone tace a seti roe pe cete 132 Genuine Epson ribbon cartridge 006 132 Replacing the ribbon cartridge 0006 132 Roll Paper Holder ids aute ada eio a to ats 138 Assembling the roll paper holder 138 Installing the roll paper holder 00 139 Load ime roll Ap er s dac OE OE Be at oe ae ere 140 Removing foll DADOE essri tet ed etek i tebeeead vitae as 143 iint OCV e sat ouo doi ignobile nce erste AN 143 OIDerS osos t tt T uada te Ue ped se ida eeu oU ted Sd 144 Chapter 7 Options and Consumables 131 Ribbon Cartridge Genuine Epson ribbon cartridge When printing becomes faint you need to replace the ribbon cartridge 5015339 Genuine Epson ribbon cartridges are designed and manufactured to work properly with your Epson printer They ensure proper operation and long life of the print head and other printer parts Replacing the ribbon cartridge Follow these steps to replace the ribbon cartridge W Warning You need to move the print head by hand to replace the ribbon cartridge If you have just used the printer the print head may be hot let it cool for a few minutes before touching it 1 Make sure the printer is turned off Chapter 7 Options and Consu
100. t settings 0 005 80 Changing default setings aset ertt niitoe naien 94 Aligning Vertical Lines in Your Printout 04 96 Chapter 5 Control Panel 73 Buttons and Lights Offline a Ready light Yellow J On when the printer is ready to receive or already receiving data J Flashes when an error has occurred during a printing operation D Power light Green _J On for a few seconds when the printer is turned on J On when the printer is paused Chapter 5 Control Panel 74 FI Eject button Executes functions which are assigned to theF Eject button when the printer is in the PR2 mode You can assign optional functions to it by programming them in the PR2 mode Ejects paper when the printer is in the ESC P or IBM PPDS mode When the printer enters the default setting mode the button works as a button to select the menu You can select the next menu by pressing this button See Changing default settings on page 94 Fl Eject light Yellow Ly Works as programmed only when the printer is in the PR2 mode You can program it when it is on off or flashes in the PR2 mode Offline button Ly E Alternates the printer activity between offline and online When the printer enters the default setting mode the button works as a button to select the menu You can select the previous menu by pressing this button See Changing default settings on page 94 Offlin
101. the shared printer N the shared printer s name in Network path or queue name Q The name of the shared printer may be changed by the computer or server that is connected to the shared printer To make sure of the name of the shared printer ask the administrator of the network Q If the printer driver is installed in the client beforehand you need to select the new printer driver or the current printer driver When the prompt to select the printer driver appears select the printer driver according to the message Q If the printer server s OS is Windows NT 4 0 go to the next step Chapter 4 Printer Software 64 Q Ifthe printer server s OS is not Windows NT 4 0 or is Windows Me or 98 go to Installing the printer driver from the CD ROM on page 65 5 Select whether to use the printer as the default printer or not then click OK 6 Click Finish Installing the printer driver from the CD ROM This section describes how to install the printer driver in the clients when the computers of the server and clients use different OS The on screen displays on the following pages may differ depending on the version of Windows OS Note Q When installing in Windows XP 2000 or Windows NT 4 0 clients you must access Windows XP 2000 or Windows NT 4 0 with the Administrator Q If the computers of the server and clients use the same OS you do not have to install the printer drivers from the CD ROM 1 Access the shared pri
102. tions of this device for details Recording code BCD Binary Coded decimal 4 data bits 1 VRC parity control bit Recordable characters column 3 of the ASCII table Recordable formats IBM3604 DIN ISO ISO7811 IBM4746 ANSI HT 2751 CLZ ISO8484 Appendix A Product Information 156 Recorded track width 7 mm Read track width 2mm Speed of medium 340 mm second Displacement Standard Standard 10 mm Standard 20 mm Number of retries 10r 3 Field duplication YES or NO Recordable area Back Cover Magnetic stripe area Recordable area Appendix A Product Information 157 rem s mem Do Des Recordable formats specification DIN ISO and ISO8484 Bit density 210 bpi 5 Recording direction Left to Right Preamble 20 bits SOM Start sentinel D Recordable characters 0 9 A B C D E EOM End sentinel F LRC Parity even Postamble 20 bits Maximum number of 105 characters recordable characters 1 block Maximum number of recordable characters 2 block 45 characters Number of separator 60 bits Center of vertical position 13 9 mm Horizontal start position 9 5 mm from the left edge Appendix A Product Information 158 IBM3604 Bit density Recording direction Preamble SOM Start sentinel Recordable characters EOM End sentinel LRC Parity Postamble Maximum number of recordable characters 1 block Maximum number of recordable characters 2 block Number of separator Cent
103. to your computer your printer is ready to use Chapter 1 Setting up the Printer 18 Chapter 2 Safety Instructions Warnings Cautions and Notes 4 we Ei eere vro E ERR Een 20 Hot Parts C autor 5yrDDOLa scs adi oe eos Serer eR iat anes 20 Important Safety Instructions lesen 20 Chapter 2 Safety Instructions 19 Warnings Cautions and Notes Warnings must be followed carefully to avoid bodily injury v Cautions must be observed to avoid damage to your equipment Notes contain important information and useful tips on the operation of your printer Hot Parts Caution Symbol This symbol is placed on the print head and other A N parts to indicate that they may be hot Never touch those parts just after the printer has been used Let them cool for a few minutes before touching them Important Safety Instructions Read all of these safety instructions before using the printer In addition follow all warnings and instructions marked on the printer itself When setting up the printer Caution Be sure the AC power cord meets the relevant local safety standards _1 Do not place the printer on an unstable surface or near a radiator or heat source Chapter 2 Safety Instructions 20 Place the printer on a flat surface The printer will not operate properly if it is tilted or placed at an angle Do not place this product on a soft unstable surface like a bed or a sofa or a small enclosed area as thi
104. to open the Monitoring Preferences Preferences dialog box where you can make settings for EPSON status Monitor 3 See Setting up EPSON Status Monitor 3 on page 50 for more information Using EPSON Status Monitor 3 EPSON Status Monitor 3 is available for Windows XP Me 98 2000 and Windows NT 4 0 It allows you to monitor your printer s status alerts you when printer errors occur and provides troubleshooting instructions when needed EPSON Status Monitor 3 is available only when J The printer is connected directly to the host computer via the parallel port LPT1 L Your system is configured to support bidirectional communication EPSON Status Monitor 3 is installed when you install the printer driver as described in Installing the Printer Software on page 13 Note If you install the driver using the Point and Print method EPSON Status Monitor 3 may not function properly If you want to use EPSON Status Monitor 3 reinstall the driver as described in Installing the Printer Software on page 13 Chapter 4 Printer Software 49 Before using EPSON Status Monitor 3 be sure to read the README file on the User CD ROM This file contains the latest information on the utility Setting up EPSON Status Monitor 3 Follow these steps to set up EPSON Status Monitor 3 1 Open the Utility menu as described in Using the Printer Driver with Windows Me and 98 on page 36 or Using the Printer Driver with
105. to place 10 Chapter 1 Setting up the Printer 9 Turn the ribbon tightening knob to help feed the ribbon into place Caution ul The ribbon should not be twisted or creased 10 Pull the release lever back to move the upper mechanism to its original position Make sure that you pull the lever until it clicks Chapter 1 Setting up the Printer 11 Caution Make sure that you move the upper mechanism by pulling the release lever Do not pull the mechanism by hand It may damage the printer 11 Close the printer cover Connecting the Printer to Your Computer Connecting the printer Make sure both the printer and computer are turned off then connect the interface into the printer and computer Use USB Serial or Parallel cable to connect the printer and computer Note The interface cable connectors have only one correct orientation Ensure the correct orientation of a connector before inserting it into the appropriate port Serial Parallel Chapter 1 Setting up the Printer 12 Plugging in the Printer Make sure the printer is turned off then plug the power cord into the printer s AC inlet and a properly grounded electrical outlet Installing the Printer Software Installing the software in Windows XP Me or 2000 Note Q Installing the printer software for Windows XP or 2000 may require administrator privileges If you have problems ask your administrator for more information
106. ult settings 005 chanoine default sStun eS oso dee tere ve he eh e ee Aligning Vertical Lines in Your Printout 05 Chapter 6 Problem Solver Diagnosing the Proble cese naeh Re Certo tod 99 Using the error Indicators etr coe eee tee hanes 99 FESON Status MONIO uet d etica E ed etatem 102 Prinudges a elt TeS uere a e EIS 102 Penne Hex DUMP ccc sient rine ater ears 103 Problems and Soltions tario ey dd pee met Poa 105 Power Supply problems hber te RU 106 Paper loading or feeding problems 107 Printing position problems 0 0 00 00 000 108 Printing or printout quality problems 109 Network problems ee o4 oic danas neste hk ET 114 Correcniie USB Problems ssc ts god V e tosses Sy FPES 115 Clearing Paper Du oo sco siu scent does ARV Prev E ESA 119 Contacting Customer Support s sssesresrersreseeeso 120 For users in North America 0 000000 0 cece eee 121 For USCIS in Australia vaca vues prey OTEPHEPS V PPAR YECS 122 FOE USES TEDIDP AD Ole eere e Po mn aee Duos REEERE 124 FOr Users im Thailand stunned o SROCeSon EUR read 124 For sersqn INDONESIA 4 544204 en a bae a edo rd 125 POP Users iy Hone KONO nih ac 6 eg no a dan bcd Gne a d ion asl 126 For users an Malaysi vais Ese e staan EE DA US 127 For users IDCa ad Sitesi Saeco qu qaa oon 128 For users in the Philippines s eoe vasos tat cone tren ate 130 Chapter 7 Options and
107. ware ico eR DR eer ees 13 Installing the software in Windows XP Me or 2000 13 Installing the software in Windows 98 Or Windows NY dU creidinn tett aate rae Vider abs 14 For DOS DIOPTOITISa Podio PERI toic bibet eoe d 18 Chapter 1 Setting up the Printer 6 Unpacking the Printer These items are included in the box with your printer power code ribbon cartridge User s Guide Remove fhe protective materials Follow the directions written on the cardboard box to remove the protective materials Save all packing and protective materials in case you need to ship the printer in the future Chapter 1 Setting up the Printer 7 Assembling the Printer 1 Make sure the printer is turned off and unplugged 2 Hold both sides of the printer cover and move it upward to open it 3 Pushthereleaselever to move the upper mechanism forward Make sure that you push the lever until it clicks Chapter 1 Setting up the Printer 8 4 Slide the print head to the middle of the printer by hand 5 Remove the ribbon cartridge from the package 6 Place the plastic hooks on the ribbon cartridge into the slots of the printer Then press both sides of the cartridge until it clicks into place Chapter 1 Setting up the Printer 9 7 Hold both sides of the ribbon guide and pull it down until it is out of the cartridge 8 Puttheribbon guide at the bottom of the print head and push it up until it clicks in
108. you click Properties in the menu displayed by right clicking the printer icon the printer software window appears which includes menus used to make the printer driver settings amp f EPSON PLQ 20 ESC P2 Properties zz Ex General Sharing Ports Advanced Utility Security Device Settings EPSON PLO 20 ESC F2 Location Comment Model EPSON PLO 20 ESC P2 Features Color Ma Paper available Double sided Ma Letter Staple Mo Speed Unknown Maximum resolution 360 dpi Printing Preferences Print Test Page 4 To view a menu click the corresponding tab at the top of the window See Printer Driver Settings Overview on page 47 for information on how to change the settings Changing the printer driver settings Your printer driver has two menus from which you can change the printer driver settings Layout and Paper Quality You can also change settings on the Utility menu in the printer software For an overview of the available settings see Printer Driver Settings Overview on page 47 You can also view online help by right clicking items in the driver and selecting What s this Chapter 4 Printer Software 46 When you finish making your printer driver settings click OK to apply the settings or click Cancel to cancel your changes Once you have checked your printer driver settings and changed them if necessary you are ready to print Printer Driver Settings Overview The fo
109. you may damage the printer 2 Turnon the printer while holding the Offline button to enter hex dump 3 Open a software program and send a print job to the printer Your printer prints all the codes it receives in hexadecimal format do DO De AR Go PI CO d VG Oo i GE 2o 6u yB 4G Thi ds oan ex d b 7O 460 45 pO AFE 8465 ZO G1 20 AG 6 FS SO 44 ample of a hex d 75 6 7O 20 7O 72 469 6E 74 aF 75 74 FE OD On UME printout By comparing the characters printed in the right column with the printout of the hexadecimal codes you can check the codes the printer is receiving If characters are printable they appearin the right column as ASCII characters Nonprintable codes such as control codes are represented by dots v Caution Do not turn off the printer while it is printing the hex dump Always press the Offline button to pause printing Then turn off the printer Chapter 6 Problem Solver 104 Problems and Solutions Most problems you may encounter while operating your printer have simple solutions Use the information in this section to find the source of and solution to printer problems that occur Power supply problems on page 106 Paper loading or feeding problems on page 107 Printing position problems on page 108 Printing or printout quality problems on page 109 Network problems on page 114 You can also use the self test to determine whether the printer or the computer is causing the problem See

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