NETGEAR DM111P ADSL2+ Ethernet Modem Reference Manual
Contents
1. 9 Yes Modem Status No Want To Configure The Modem Myself ADSL Line Status Backup Settings Next Set Password Diagnostics Modem Upgrade Main Menu Workspace Area Help Text Figure 2 5 Connecting to the Internet 2 5 v1 0 August 2006 DM111P ADSL2 Ethernet Modem Reference Manual Using the Web Based Utility to Connect to the Internet Use the web browser based modem management utility to configure the Internet connection as follows 1 Click Setup Wizard in the main menu Setup Wizard Auto Detect Connection Type This Setup Wizard can Detectthe type of Internet Connection you have Do You Want The Smart Setup Wizard To Try And Detect The Connection Type Now Yes Q No WantTo Configure The Modem Myself Next Figure 2 6 2 If you want the setup wizard to attempt to detect the configuration settings click the Yes radio button and continue from step 4 If you have collected all the informaton listed in Information You Need Before You Begin on page 2 1 click the No radio button and continue from step 5 3 If you selected Yes in step 3 the utility will display the detected connection type and prompt you for a login name and password PPPoA Login pap Password ecc Figure 2 7 2 6 Connecting to the Internet v1 0 August 2006 DM111P ADSL24 Ethernet Modem Heference Manual 4 If in step 3 you elected to configure the modem yourself the utility will disp2. DM111P ADSL2 Ethernet Modem Reference Manual NETGEAR NETGEAR Inc 4500 Great America Parkway Santa Clara CA 95054 USA Beta August 2006 2006 by NETGEAR Inc All rights reserved Trademarks NETGEAR is a trademark of Netgear Inc Microsoft Windows and Windows NT are registered trademarks of Microsoft Corporation Other brand and product names are registered trademarks or trademarks of their respective holders Statement of Conditions In the interest of improving internal design operational function and or reliability NETGEAR reserves the right to make changes to the products described in this document without notice NETGEAR does not assume any liability that may occur due to the use or application of the product s or circuit layout s described herein Federal Communications Commission FCC Compliance Notice Radio Frequency Notice This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interferen
3. Latviski Ar o NETGEAR Inc deklarc ka DM111P ADSL2 Ethernet Modem atbilst Direktivas Latvian 1999 5 EK b tiskaj m prasib m un citiem ar to saistitajiem noteikumiem Lietuvio Siuo NETGEAR Inc deklaruoja kad Sis DM111P ADSL2 Ethernet Modem atitinka Lithuanian esminius reikalavimus ir kitas 1999 5 EB Direktyvos nuostatas Nederlands Hierbij verklaart NETGEAR Inc dat het toestel DM111P ADSL2 Ethernet Modem in Dutch overeenstemming is met de essenti le eisen en de andere relevante bepalingen van richtlijn 1999 5 EG v1 0 August 2006 Malti Hawnhekk NETGEAR Inc jiddikjara li dan DM111P ADSL2 Ethernet Modem Maltese jikkonforma mal tiijiet essenzjali u ma provvedimenti orajn relevanti li hemm fid Dirrettiva 1999 5 EC Magyar Alul rott NETGEAR Inc nyilatkozom hogy a DM111P ADSL2 Ethernet Modem Hungarian megfelel a vonatkoz alapvet k vetelm nyeknek s az 1999 5 EC ir nyelv egy b el r sainak Polski Niniejszym NETGEAR Inc o wiadcza e DM111P ADSL2 Ethernet Modem jest Polish zgodny z zasadniczymi wymogami oraz pozostaymi stosownymi postanowieniami Dyrektywy 1999 5 EC Portugu s NETGEAR Inc declara que este DM111P ADSL2 Ethernet Modem est conforme Portuguese com os requisitos essenciais e outras disposi es da Directiva 1999 5 CE Slovensko NETGEAR Inc izjavlja da je ta DM111P ADSL2 Ethernet Modem v skladu z Slovenian bistvenimi zaht
4. August 2006 Troubleshooting Appendix A Technical Specifications This appendix provides technical specifications for the DM111P ADSL2 Ethernet Modem Network Protocol and Standards Compatibility Data and Routing Protocols Power Adapter North America United Kingdom Australia Europe Japan All regions output Physical Specifications Dimensions Weight Environmental Specifications Operating temperature Operating humidity Electromagnetic Emissions Meets requirements of Interface Specifications LAN WAN TCP IP DHCP PPP over Ethernet PPPoE or PPP over ATM PPPoA RFC 1483 Bridged or Routed Ethernet and RFC 1577 Classical IP over ATM 120V 60 Hz input 240V 50 Hz input 230V 50 Hz input 100V 50 60 Hz input 12 V AC 1 0A output 6 9 x 4 7 x 1 1 175 mm x 119 mm x 28 mm 0 7 Ibs 0 3 kg 0 to 40 C 32 to 104 F 90 maximum relative humidity noncondensing FCC Part 15 Class B VCCI Class B EN 55 022 CISPR 22 Class B 10BASE T or 100BASE Tx RJ 45 ADSL ADSL2 Dual RJ 11 pins 2 and 3 71 413 G DMT GLite ITU Annex A or B Annex B unit is DM111PB Technical Specifications v1 0 August 2006 DM111P ADSL2 Ethernet Modem Reference Manual A 2 v1 0 August 2006 Technical Specifications Appendix B Related Documents This appendix provides links to reference documents you can use to gain a more complete understanding of the technologi
5. 4 DownStream Connection Speed 00 00 12 54 newdsluser 3 28r 1 0 37 0 6 5 A2pB021 d17m 02 1 4 6C 2B 0F A6 172 289 2 4 PPPoE Bridging 255 255 255 255 172 298 2 1 206 13 28 12 206 13 29 12 00 14 5C 2B 0F A6 192 168 0 1 On 255 255 255 0 UP 8128 kbps 854 kbps 0 35 Managing Your Modem v1 0 August 2006 DM111P ADSL2 Ethernet Modem Reference Manual This screen shows the following parameters Table 3 1 Menu 3 2 Modem Status Fields Field Description System Up Time Account Name The time that the modem has been connected to the Internet in the format days hours minutes seconds The Account Name assigned to the modem during setup Firmware Version Displays the modem firmware version This value will change if you upgrade your modem ADSL Port MAC Address IP Address Network Type IP Subnet Mask Domain Name Server DNS These parameters apply to the Internet ADSL port of the modem Displays the Ethernet MAC address being used by the Internet ADSL port of the modem Displays the IP address being used by the Internet ADSL port of the modem If no address is shown the modem cannot connect to the Internet The network type depends on your ISP This field displays the IP Subnet Mask being used by the Internet ADSL port of the modem Displays the DNS Server IP addresses being used by the modem These addresses are usually obtained dynamically from the IS
6. Cycle the power to see if the modem recovers e Clear the modem s configuration to factory defaults This will set the modem s IP address to 192 168 0 1 This procedure is explained in Using the Reset button on page 4 7 If the error persists you might have a hardware problem and should contact technical support ADSL LED not On or Blinking If the ADSL LED is not lit no ADSL link is detected Check the following e Make sure that the telephone jack is live temporarily connect a standard telephone to the telephone jack to check for a dial tone e Make sure that the telephone cable connections are secure at the modem and at the ADSL capable telephone jack If the ADSL LED is on but is continuously blinking the modem cannot synchronize with your ISP s equipment If you have just installed the modem and the ADSL LED has never been solid on check the following 4 2 Troubleshooting v1 0 August 2006 DM111P ADSL2 Ethernet Modem Reference Manual e Disconnect all telephones on the line If this solves the problem reconnect the telephones one at a time being careful to use a microfilter on each telephone If the microfilters are connected correctly you should be able to connect all your telephones e If disconnecting telephones does not result in a green Internet LED there may be a problem with your wiring If the telephone company has tested the ADSL signal at your Network Interface Device NID then you may have poo
7. EF Deutsch Hiermit erklart NETGEAR Inc dass sich das Ger t DM111P ADSL2 Ethernet Modem German in bereinstimmung mit den grundlegenden Anforderungen und den brigen einschl gigen Bestimmungen der Richtlinie 1999 5 EG befindet Eesti Kaesolevaga kinnitab NETGEAR Inc seadme DM111P ADSL2 Ethernet Modem Estonian vastavust direktiivi 1999 5 EU p hin uetele ja nimetatud direktiivist tulenevatele teistele asjakohastele s tetele English Hereby NETGEAR Inc declares that this DM111P ADSL2 Ethernet Modem is in compliance with the essential requirements and other relevant provisions of Directive 1999 5 EC Espa ol Por medio de la presente NETGEAR Inc declara que el DM111P ADSL2 Ethernet Spanish Modem cumple con los requisitos esenciales y cualesquiera otras disposiciones aplicables o exigibles de la Directiva 1999 5 CE EAAnviK ME THN l ITAPOYZA NETGEAR Inc AHAONEI OTI DM111P ADSL2 Ethernet Modem Greek ZYMMOPOONETAI MPO TIX OYZIOAEIX ATIAITHZEIX KAI TIZ AOINE gt XXETIKE2 AIATA EIZ TH OAHMIAZ 1999 5 EK Frangais Par la pr sente NETGEAR Inc d clare que l appareil DM111P ADSL2 Ethernet French Modem est conforme aux exigences essentielles et aux autres dispositions pertinentes de la directive 1999 5 CE Italiano Con la presente NETGEAR Inc dichiara che questo DM111P ADSL2 Ethernet Italian Modem conforme ai requisiti essenziali ed alle altre disposizioni pertinenti stabilite dalla direttiva 1999 5 CE
8. Modem provides the following features e Supports the full range of Asynchronous Digital Subscriber Line ADSL standards e Easy Web based setup for installation and management e Extensive Internet protocol support e 10 100 Mbps auto sensing and Auto Uplink Auto MDI X feature that eliminates the need for crossover cables LAN Ethernet connections These features are discussed below Introduction 1 1 v1 0 August 2006 DM111P ADSL2 Ethernet Modem Reference Manual Easy Installation and Management You can install configure and operate the DM111P within minutes after connecting it to the network The following features simplify installation and management tasks e Browser based management Browser based configuration allows you to easily configure your modem from almost any type of personal computer such as Windows Macintosh or Linux A user friendly Setup Wizard is provided and online help documentation is built into the browser based Web Management Interface e Smart Wizard A wizard built into the modem automatically senses the type of Internet connection asking you only for the information required for your type of ISP account e Diagnostic functions The modem incorporates built in diagnostic functions such as Ping DNS lookup and remote reboot These functions allow you to test Internet connectivity and reboot the modem You can use these diagnostic functions directly from the DM111P when you are connected on th
9. any doubts about this connect the modem directly to the ADSL line 2 2 Connecting to the Internet v1 0 August 2006 DM111P ADSL2 Ethernet Modem Reference Manual Using ADSL Microfilters with Built In Splitters Use an ADSL microfilter with built in splitter when there is a single wall outlet that must provide connectivity for both the modem and telephone equipment Figure 2 2 Connecting your Modem to your Computer Before starting the utility physically connect the modem as follows 1 Connect the yellow Ethernet cable between the yellow Ethernet port on the modem and the Ethernet port on your PC Note If you intend to connect to a router do so after you have successfully obtained gt an Internet connection when your modem is directly connected to the PC Refer to the documentation that came with the router for its installation instructions 2 Connect the ADSL port on your modem to your telephone jack PC Ethernet Port Telephone Jack M f a DM111 ADSL2 Ethernet Modem Figure 2 3 Connecting to the Internet 2 3 v1 0 August 2006 DM111P ADSL2 Ethernet Modem Reference Manual 3 Apply power to the modem and PC switch them on and log in to the Windows operating system using an account that has administration privileges Opening the Web Based Modem Management Utility Use the modem management utility to configure the Internet connection as fol
10. dB 6 0 dB Line Attenuation 0 0 dB 1 0 dB Output Power 7 8 dBm 11 9 dBm More Information 2 ADSL BER Test Figure 3 5 The upper table indicates how the modem has detected the ADSL parameters are configured except for the Line Up Time which indicates the time elapsed since the last reset or power cycle The lower table provides information about the quality of upstream and downstream data These statistics will be of interest to your technical support representative if you are having problems obtaining or maintaining a connection Managing Your Modem 3 7 v1 0 August 2006 DM111P ADSL2 Ethernet Modem Reference Manual Table 3 1 Router Statistics Fields Field Description Line Rate Average data rates Attainable Line Rate Noise Margin The maximum attainable line rates Typically the downstream speed is faster than the upstream speed This is the signal to noise ratio and is a measure of the quality of the signal on the line The higher the margin the better the quality Line Attenuation The line attenuation will increase the further you are physically located from your ISP s facilities Output Power Indicates the strength of the upstream and downstream signals Clicking the More Information link will provide more details about the quality of the traffic sent and received which also may be of interest to your technical support representative if you are having pro
11. to an ADSL line 2 Factory default reset push button 3 Ethernet RJ 45 port for connecting the modem to your PC or router 4 On off switch 5 AC power adapter inlet 1 6 Introduction v1 0 August 2006 Chapter 2 Connecting to the Internet This chapter describes the various ways you can connect your DM111P ADSL2 Ethernet Modem to the Internet Information You Need Before You Begin Before you attempt to connect to the Internet you will need the information provided by your Internet Service Provider ISP when you opened your account At a minimum you will need your login account name and password The Setup Wizard may find the type of protocol used by your ISP and other configuration parameters automatically or it may prompt you for the following parameters e Virtual Path Identifier VPI e Virtual Circuit Identifier VCD Bridging protocol PPPoA PPPoE or RFC2684 e Multiplexing method which may be one of the following VIrtual Circuit VC based usually used by PPPoA protocol Logical Link Control LLC based usually used by PPPoE and RFC2684 protocols e Maximum Transmission Unit MTU size usually 1500 bytes Connecting to the Internet If the modem was provided by your ISP or you need assistance with physically connecting your modem use the Setup Wizard on the CD to connect to the Internet If the modem was not provided by your ISP and you do not need step by step assistance with physically connectin
12. 1P ADSL2 Ethernet Modem front panel shown below contains status LEDs NETGEAR O Figure 1 1 dr NX J You can use the LEDs to verify various conditions Table 1 1 lists and describes each LED on the front panel of the modem These LEDs are green when lit Table 1 1 LED Descriptions Label Activity Description Solid On Green Power is supplied and the modem in its normal operating mode Blinking Green Firmware update is in progress 1 Power Solid On Red Self test is in progress or self test failed Off Power is not supplied to the modem Solid On Green A device is connected to the yellow Ethernet port 2 LAN Off No device is connected to the yellow Ethernet port Solid On Green The modem is synchronized with your service provider s DSLAM 3 ADSL Blinking Green The modem is synchronizing with your service provider s DSLAM Off No ADSL link detected Solid On Green Internet connection is active 4 Internet Off Modem is powered off or is in bridged mode or there is no ADSL connection Introduction 1 5 v1 0 August 2006 DM111P ADSL2 Ethernet Modem Reference Manual The Router s Rear Panel The rear panel of the DM111P ADSL2 Ethernet Modem Figure 1 2 contains ADSL and Ethernet port connections and reset and reboot switches Figure 1 2 Viewed from left to right the rear panel contains the following elements 1 RJ 11 ADSL port for connecting the modem
13. GIN e is 1 1 ey Paste p M 1 1 Easy Installation and Management sidnduciistcciipninimniiinwidelsenacins 1 2 Protocol Suppor e 1 2 Auto Sensing and Auto Uplink LAN Ethernet Connections 1 3 aire iu ico E E E E E E A E E E E 1 4 The Modom s Fon Panel ass 1 5 The Routers Rear Panal iinne a S taal 1 6 Chapter 2 Connecting to the Internet Information You Need Before You Begin eessssesessseesrssersseesrneesrenaneseesnneersnnaasensnnneerenansne 2 1 COMME 10 Me MOnt p n 2 1 Using the Setup Wizard on the CD i ve sedate reca coh cta Rope tte ako dtd asain 2 2 Using the Web Browser Based Modem Management Utility 2 2 Sating Up Your Eterielb Connection quies uoce oai dace dac Gas dad e a eec d RR S 2 8 Chapter 3 Managing Your Modem Changing the gr tin 1 eC EI 3 1 Backing Up Restoring or Erasing Your Settings 52iucesesec s betneet ak ko stade ate ket addu R Repas d annia 3 2 How to Back Up the Configuration to a File iiir rrt rrt rettet 3 2 How to Restore the Configuration from a File eeeeeeeeceeeeceneeeen nenne 3 2 How to Erase the Confitguretior 22 ccrtc idit be Eti dde rn d da x i4 dela 3 2 Upgrading the Modems FEIIWAIG decirse d det en oes doe set Heer D ere o ce aet 3 3 How to Upgrade the Modem FIFICIWBIGE 2s Lecta nti err IER tere nauni IER Cr ADNan 3 3 Network Management epp e M 3 5 vii v1 0 A
14. P LAN Port MAC Address IP Address DHCP IP Subnet Mask These parameters apply to the Ethernet port of the modem Displays the Ethernet MAC address being used by the Local LAN port of the modem Displays the IP address being used by the Local LAN port of the modem The default is 192 168 0 1 If OFF the modem will not assign IP addresses to PCs on the LAN If ON the modem will assign IP addresses to PCs on the LAN Displays the IP Subnet Mask being used by the Local LAN port of the modem The default is 255 255 255 0 Modem Modem Status Downstream Speed Upstream Speed These parameters apply to the ADSL port of the modem The connection status of the modem The speed at which the modem is receiving data from the ADSL line The speed at which the modem is transmitting data to the ADSL line VPI The Virtual Path Identifier setting VCI The Virtual Channel Identifier setting Managing Your Modem v1 0 August 2006 DM111P ADSL2 Ethernet Modem Reference Manual Viewing the ADSL Status From the Maintenance section of the main menu click ADSL Line Status ADSL Line Status Current adsl line status is as the below Refresh Line Mode G DMT Line State Show Time Latency Type Fast Line Up Time 00 00 15 53 Line Coding Trellis On Line Up Count 1 Statistics Downstream Upstream Line Rate 8128 Kbps 864 Kbps Attainable Line Rate 11264 Kbps 976 Kbps Noise Margin 18 8
15. annot reach a DHCP server These auto generated addresses are in the range of 169 254 x x If your IP address is in this range check the connection from the computer to the modem and reboot your computer If your modem is connected to your computer via a router make sure the computer s IP address is on the same subnet as the router and the router is on a different subnet from the modem The LAN IP addresses of the modem and router will normally be printed on a label on the bottom or rear of the unit For details about changing the modem s IP address see Setting Up Your Ethernet Connection on page 2 8 If your modem s IP address was changed and you do not know the current IP address clear the router s configuration to factory defaults This will set the router s IP address to 192 168 0 1 This procedure is explained in Using the Reset button on page 4 7 Make sure your browser has Java JavaScript or ActiveX enabled If you are using Internet Explorer click Refresh to be sure the Java applet is loaded Try quitting the browser and launching it again 4 4 Troubleshooting v1 0 August 2006 DM111P ADSL24 Ethernet Modem Heference Manual e Make sure you are using the correct login information The factory default login name is admin and the password is password Make sure that CAPS LOCK is off when entering this information If the modem does not save changes you have made in the Web Management Interface check th
16. blems obtaining or maintaining a connection Running Diagnostic Utilities and Rebooting the Modem The ADSL2 Modem has a diagnostics feature You can use the diagnostics menu to perform the following functions from the modem e Performa a diagnostic test to check that the unit is working properly e Display the Routing Table to identify what other modems the modem is communicating with e Reboot the modem to enable new network configurations to take effect or to clear problems with the modem s network connection Managing Your Modem v1 0 August 2006 DM111P ADSL2 Ethernet Modem Reference Manual From the Maintenance section of the main menu select Diagnostics Diagnostics This ADSL modem is capable oftesting your ADSL connection Select Internet Connection pppoa 0 38 1 w Run Diagnostic Tests Display the Routing Table Reboot the Modem Figure 3 6 If you click Run Diagnostic Tests the utility will run and display the test results similar to the following Diagnostic Tests This ADSL modem is capable of testing your ADSL connection Select Internet Connection pppoa 0 38 1 v Run Diagnostic Tests Test the connection to your local network Test your Ethernet Connection Test the connection to your ADSL service provider Test ADSL Synchronization Test ATM OAM F5 segment ping Test ATM OAM F5 end to end ping Test the connection to your Internet service provider Test PPP server conn
17. ce to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult the dealer or an experienced radio TV technician for help Federal Communications Commission FCC Radiation Exposure Statement This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment In order to avoid the possibility of exceeding the FCC radio frequency exposure limits human proximity to the antenna shall not be less than 20 cm 8 inches during normal operation v1 0 August 2006 European Union Statement of Compliance Hereby NETGEAR Inc declares that this modem is in compliance with the essential requirements and other relevant provisions of Directive 1999 5 EC esky NETGEAR Inc t mto prohlaSuje Ze tento DM111P ADSL2 Ethernet Modem je ve Czech shodi se z kladn mi po adavky a dal mi pgislusnymi ustanoven mi smirnice 1999 5 ES Dansk Undertegnede NETGEAR Inc erkl rer herved at f lgende udstyr DM111P ADSL2 Danish Ethernet Modem overholder de v sentlige krav og vrige relevante krav i direktiv 1999 5
18. e following e When entering configuration settings be sure to click the APPLY button before moving to another menu or tab or your changes are lost Click the Refresh or Reload button in the Web browser The changes may have occurred but the Web browser may be caching the old configuration Troubleshooting the Internet Connection If your computer is connected to your modem via a router disconnect the router and directly connect the computer to the modem If you now have Internet access use the docomentation that came with the router to perform re installation and troubleshooting If your modem is unable to access the internet but your Internet LED is green or blinking green you should determine whether the modem is able to obtain an IP address from the ISP Unless you have been assigned a static IP address your modem must request an IP address from the ISP You can determine whether the request was successful using the browser interface To check the WAN IP address from the browser interface 1 Launch your browser and select an external site such as www netgear com 2 Access the management interface of the modem using your browser For details see Opening the Web Based Modem Management Utility on page 2 4 3 Under the Maintenance heading select Modem Status Check that an IP address is shown for the ADSL port If 0 0 0 0 is shown your modem has not obtained an IP address from your ISP If your modem is unable to obta
19. e LAN or when you are connected over the Internet via the remote management function e Visual monitoring The modem s front panel LEDs provide an easy way to monitor its status and activity e Flash erasable programmable read only memory EPROM for firmware upgrades Protocol Support The DM111P supports Transmission Control Protocol Internet Protocol TCP IP and Routing Information Protocol RIP Internet Networking and TCP IP Addressing in Appendix B provides further information on TCP IP e Automatic Configuration of Attached PCs by DHCP The DM111P dynamically assigns network configuration information including IP modem and domain name server DNS addresses to attached PCs on the LAN using the Dynamic Host Configuration Protocol DHCP This feature greatly simplifies configuration of PCs on your local network PPP over Ethernet PPPoE PPP over Ethernet is a protocol for connecting remote hosts to the Internet over an ADSL connection by simulating a dial up connection This feature eliminates the need to run a login program such as EnterNet or WinPOET on your computer 1 2 Introduction v1 0 August 2006 DM111P ADSL2 Ethernet Modem Reference Manual PPP over ATM PPPoA PPP over ATM is a protocol for connecting remote hosts to the Internet over an ADSL connection by simulating an ATM connection Auto Sensing and Auto Uplink LAN Ethernet Connections With its internal 10 100 switch the DM111P can c
20. ection Test authentication with ISP Figure 3 7 Managing Your Modem 3 9 v1 0 August 2006 DM111P ADSL2 Ethernet Modem Reference Manual The following diagram is a typical routing table shown when you click Display Diagnostics Routing Table Destination Netmask Gateway 172 29 2 4 255 255 255 255 0 0 0 0 172 29 2 1 255 255 255 255 0 0 0 0 Interface Metric bro 0 pppoe O0 35 1 1 bro 0 pppoe O0 35 1 0 192 168 0 0 255 255 255 0 0 0 0 0 0 0 0 0 0 0 0 0 172 29 2 1 Figure 3 8 3 10 v1 0 August 2006 Managing Your Modem Chapter 4 Troubleshooting This chapter gives information about troubleshooting your DM111P ADSL2 Ethernet Modem After each problem description instructions are provided to help you diagnose and solve the problem For the common problems listed go to the section indicated Is the modem on Have I connected the modem correctly Go to Basic Functioning on page 4 1 I can t access the modem s configuration with my browser Go to Troubleshooting the Web Management Interface on page 4 4 I ve configured the modem but I can t access the Internet Go to Troubleshooting the Internet Connection on page 4 5 I can t remember the modem s management utility password Go to Restoring the Default Configuration and Password on page 4 7 I want to clear the modem configuration and start over again Go to Restoring the Default Configuration and Password on page 4 7 Basic Funct
21. es used in your NETGEAR product Document Link Internet Networking and TCP IP Addressing Preparing a Computer for Network Access Glossary http documentation netgear com reference enu tcpip index htm http documentation netgear com reference enu wsdhcp index htm http documentation netgear com reference enu glossary index htm Related Documents B 1 v1 0 August 2006 DM111P ADSL2 Ethernet Modem Reference Manual B 2 Related Documents v1 0 August 2006
22. evami in ostalimi relevantnimi dolo ili direktive 1999 5 ES Slovensky NETGEAR Inc t mto vyhlasuje Ze DM111P ADSL2 Ethernet Modem sp a Slovak z kladn po iadavky a v etky pr slu n ustanovenia Smernice 1999 5 ES Suomi NETGEAR Inc vakuuttaa t ten ett DM111P ADSL2 Ethernet Modem tyyppinen laite Finnish on direktiivin 1999 5 EY oleellisten vaatimusten ja sit koskevien direktiivin muiden ehtojen mukainen Svenska H rmed intygar NETGEAR Inc att denna utrustningstyp star verensst mmelse med Swedish de v sentliga egenskapskrav och vriga relevanta best mmelser som framg r av direktiv 1999 5 EG A printed copy of the EU Declaration of Conformity certificate for this product is provided in the DM111P product package Best tigung des Herstellers Importeurs Es wird hiermit best tigt daB das DM111P ADSL2 Ethernet Modem gem der im BMPT AmtsbIVfg 243 1991 und Vfg 46 1992 aufgef hrten Bestimmungen entst rt ist Das vorschriftsmaBige Betreiben einiger Ger te z B Testsender kann jedoch gewissen Beschr nkungen unterliegen Lesen Sie dazu bitte die Anmerkungen in der Betriebsanleitung Das Bundesamt f r Zulassungen in der Telekommunikation wurde davon unterrichtet da dieses Ger t auf den Markt gebracht wurde und es ist berechtigt die Serie auf die Erf llung der Vorschriften hin zu berpr fen Certificate of the Manufacturer Importer It is hereby certified that the DM111P ADSL2 Etherne
23. g it use the web browser based configuration utility to set up the Internet configuration parameters Connecting to the Internet 2 1 v1 0 August 2006 DM111P ADSL2 Ethernet Modem Reference Manual Using the Setup Wizard on the CD The most reliable way to connect to the Internet is by clicking the Setup button on the CD The CD will provide detailed instructions for physically connecting your modem to the ADSL line and your local network In addition the Setup Wizard may prompt you for the connection configuration parameters listed in the preceding section Using the Web Browser Based Modem Management Utility Connecting ADSL Microfilters to your Telephone Equipment ADSL technology uses the same wires as your telephone service However ADSL adds signals to the telephone lines which create noise in the telephone service You must use ADSL microfilters to filter out these signals before they reach your telephone Note If you purchased the modem in a country where a microfilter is not included you must acquire one Using ADSL Microfilters Each device such as a telephone fax machine answering machine or caller ID display will require an ADSL microfilter Figure 2 1 Warning Do not connect the modem to the ADSL line through a microfilter unless the A microfilter is a combination microfilter splitter specifically designed for this purpose Doing so will prevent block your connection to the Internet If you have
24. in an IP address from the ISP check your e Your ISP may require a Multiplexing Method or Virtual Path Identifier Virtual Channel Identifier parameter Verify with your ISP the Multiplexing Method and parameter value and update the router s ADSL Settings accordingly e If your ISP requires PPP over Ethernet PPPoE or PPP over ATM PPPOA check that your login credentials are correct Troubleshooting 4 5 v1 0 August 2006 DM111P ADSL2 Ethernet Modem Reference Manual Log in to the modem management interface as described in Opening the Web Based Modem Management Utility on page 2 4 note the modem status run the modem diagnostics as described in Chapter 3 Managing Your Modem and contact your ISP s technical support representative 4 6 Troubleshooting v1 0 August 2006 DM111P ADSL2 Ethernet Modem Reference Manual Troubleshooting Internet Browsing If your modem can obtain an IP address but your computer is unable to load any Web pages from the Internet e Your computer may not recognize any DNS server addresses A DNS server is a host on the Internet that translates Internet names such as www addresses to numeric IP addresses Typically your ISP will provide the addresses of one or two DNS servers for your use If you entered a DNS address during the modem s configuration reboot your computer and verify the DNS address as described in Preparing a Computer for Network Access in Appendix B Alte
25. ioning After you turn on power to the modem the following sequence of events should occur 1 When power is first applied verify that the Power LED initially displays red to indicate that the self test procedure is running see The Modem s Front Panel on page 1 5 for an illustration and explanation of the LEDs 2 After approximately 10 seconds verify that a The Power LED changes color from red to green b The LAN port LEDs is lit to indicate that the modem is connected to your PC or router Troubleshooting 4 1 v1 0 August 2006 DM111P ADSL2 Ethernet Modem Reference Manual The ADSL port LED is lit indicating that your modem is synchronized to your ISP s DSLAM d The Internet LED is lit to indicate that you have an Internet connection If any of these conditions does not occur refer to the appropriate following section Power LED Not On If the Power and other LEDs are off when your modem is turned on e Make sure that the power cord is properly connected to your modem that the power supply adapter is properly connected to a functioning power outlet and the power switch on the back of the modem is pressed in e Check that you are using the 12 V DC power adapter supplied by NETGEAR for this product If the error persists you have a hardware problem and should contact technical support Power LED Never Turns Green If the Power LED never turns green the modem s self test procedure failed e
26. ke effect Note If you change the LAN IP address you will lose your connection to the modem gt management utility You will need to type the new IP address into your browser address box to re access the utility Connecting to the Internet 2 9 v1 0 August 2006 DM111P ADSL2 Ethernet Modem Reference Manual 2 10 v1 0 August 2006 Connecting to the Internet Chapter 3 Managing Your Modem This chapter describes how to perform management tasks on your DM111P ADSL2 Ethernet Modem All sections in this chapter refer to functions in the modem management utility and assumes the utility has been opened in your web browser as described in Opening the Web Based Modem Management Utility on page 2 4 Changing the Password To keep your modem configuration settings secure you can change the password needed to access the modem management utility as folllows 1 Click Set Password in the Maintenance section of the main menu Set Password Admin account has unrestricted access to change and view configuration of your ADSL modem User Name admin New Password Confirm New Password Figure 3 1 2 Type the new password where prompted and click Apply Managing Your Modem 3 1 v1 0 August 2006 DM111P ADSL2 Ethernet Modem Reference Manual Backing Up Restoring or Erasing Your Settings The configuration settings of the ADSL2 Modem are s
27. lay the ADSL Settings page ADSL Settings Please enter VPI and VCI numbers and correct protocol for the Internet connection which is provided by your ISP VPI 0 VCI 38 Protocol PPPoA Bridging Multiplexing Method VC BASED PPP User Name pap PPP Password me MTU Size in bytes 1500 Figure 2 8 Set the fields according to the information provided to you by your ISP and then click Apply 5 Ifthe main menu displays a Restart button click it to re initialize the modem so that the new settings can take effect Note The ADSL settings shown in Figure 2 8 can be viewed at any time by selecting ADSL Settings from the Setup section of the main menu gt Connecting to the Internet 2 7 v1 0 August 2006 DM111P ADSL2 Ethernet Modem Reference Manual Setting Up Your Ethernet Connection If you intend to connect your modem to a router then once you are connected to the Internet as described in the preceding section use the web browser based modem management utility to configure the Local Area Network Internet Protocol LAN IP settings as follows 1 If you have not already done so open the web based utility as described in Opening the Web Based Modem Management Utility on page 2 4 2 Select LAN IP Setup from the main menu LAN IP Setup Enter the ADSL modem IP address and subnet mask for LAN interface and then enable DHCP ser
28. lows 1 On your PC open a Web browser such as Microsoft Internet Explorer and type the URL http 192 168 0 1 in the address box A dialog box will be displayed prompting you for a user name and password NETGEAR DM111 ADSL24 Modem User name Li Password Remember my password Figure 2 4 Note After you open the utility you will have the option of changing the modem s gt LAN IP address If you do so you will need to use the revised IP address to access the login dialog box for the utility 2 Type admin for the user name password for the password and click OK to open the main utility window in your web browser Once you have logged in you will have the option of changing the password 2 4 Connecting to the Internet v1 0 August 2006 DM111P ADSL2 Ethernet Modem Reference Manual The utility will display a window that is split into four areas A banner at the top the main menu on the left the workspace area in the center and help text on the right Throughout the rest of this manual diagrams showing the utility display output will be restricted to the workspace area Banner Area NETGEAR ADSL2 Modem DM111 Setup Wizard Setup Wizard Connect to Internet Auto Detect Connection Type ADSL Settings This Setup Wizard can Detect the type of Internet Connection you have LAN IP Setup Do You Want The Smart Setup Wizard To Try And Detect The Connection Type Now
29. mats and scope of this manual are described in the following paragraphs Typographical Conventions This manual uses the following typographical conventions Italics Emphasis books CDs URL names Bold User input Fixed Screen text file and server names extensions commands IP addresses e Formats This manual uses the following formats to highlight special messages gt Note This format is used to highlight information of importance or special interest Q Tip This format is used to highlight a procedure that will save time or resources Warning Ignoring this type of note may result in a malfunction or damage to the equipment Danger This is a safety warning Failure to take heed of this notice may result in personal injury or death v1 0 August 2006 DM111P ADSL2 Ethernet Modem Reference Manual e Scope This manual is written for the ADSL2 Modem according to these specifications Product Version DM111P ADSL2 Ethernet Modem Manual Publication Date August 2006 For more information about network Internet technologies see the links to the NETGEAR website in Appendix B Related Documents Note Product updates are available on the NETGEAR Inc website at http kbserver netgear com products DM 111P asp How to Use This Manual The HTML version of this manual includes the following e Butt
30. nt Firmware Version 3 28r New Firmware File Name Browse The uparade process takes about 2 minutes to Firmware Upgrade complete then your ADSL modem will reboot Figure 3 3 3 Click Browse to locate the binary BIN or IMG upgrade file 4 Click Firmware Upgrade Warning When uploading software to the modem it is important not to interrupt A the Web browser by closing the window clicking a link or loading a new page If the browser is interrupted it may corrupt the software When the upload is complete your modem will automatically restart The upgrade process will typically take about two minutes In some cases you may need to clear the configuration and reconfigure the modem after upgrading 3 4 Managing Your Modem v1 0 August 2006 DM111P ADSL2 Ethernet Modem Reference Manual Network Management Information The DM111P provides a variety of status and usage information which is discussed below Viewing Modem Status From the Maintenance section of the main menu select Modem Status to view the screen in Figure 3 4 Modem Status System Up Time Account Name Firmware Version Boot Loader Version ADSL Driver Version ADSL Port MAC Address IP Address Network Type IP Subnet Mask Gateway IP Address Primary DNS server Secondary DNS server LAN Port MAC Address IP Address DHCP IP Subnet Mask Modem Modem Status UpStream Connection Speed Figure 3
31. onnect to either a 10 Mbps standard Ethernet network or a 100 Mbps Fast Ethernet network The local LAN ports are autosensing and capable of full duplex or half duplex operation The modem incorporates Auto Uplink M technology Each local Ethernet port will automatically sense whether the Ethernet cable plugged into the port should have a normal connection such as to a computer or an uplink connection such as to a switch or hub That port will then configure itself to the correct configuration This feature also eliminates the need to worry about crossover cables as Auto Uplink will accommodate either type of cable to make the right connection Introduction 1 3 v1 0 August 2006 DM111P ADSL2 Ethernet Modem Reference Manual What s in the Box The product package should contain the following items e DMIIIP ADSL2 Ethernet Modem e AC power adapter varies by region e Category 5 Cat 5 Ethernet cable e Telephone cable with RJ 11 connector A tick certified e Microfilter in some countries type varies by region e Resource CD including this guide e Warranty and Support Information Cards If any of the parts are incorrect missing or damaged contact your NETGEAR dealer Keep the carton including the original packing materials in case you need to return the product for repair 1 4 Introduction v1 0 August 2006 DM111P ADSL2 Ethernet Modem Reference Manual The Modem s Front Panel The DM11
32. ons gt jJand lt for browsing forwards or backwards through the manual one page at a time A button that displays the table of contents and an button Double click on a link in the table of contents or index to navigate directly to where the topic is described in the manual A Fi button to access the full NETGEAR Inc online knowledge base for the product model e Links to PDF versions of the full manual and individual chapters How to Print this Manual To print this manual you can choose one of the following several options according to your needs Printing a Page in the HTML View Each page in the HTML version of the manual is dedicated to a major topic Use the Print button on the browser toolbar to print the page contents Printing a Chapter Use the PDF of This Chapter link at the top left of any page v1 0 August 2006 DM111P ADSL2 Ethernet Modem Reference Manual Click the PDF of This Chapter link at the top right of any page in the chapter you want to print The PDF version of the chapter you were viewing opens in a browser window Your computer must have the free Adobe Acrobat reader installed in order to view and print PDF files The Acrobat reader is available on the Adobe Web site at http www adobe com Click the print icon in the upper left of the window Q Tip If your printer supports printing two pages on a single sheet of paper you can save paper and
33. password will be password the LAN IP address will be 192 168 0 1 and the modem s DHCP client will be enabled Note To restore the factory default configuration settings without knowing the login gt password or IP address you must use the Default Reset button on the rear panel of the modem see Figure 2 4 on page 2 4 Upgrading the Modem s Firmware The software of the ADSL2 Modem is stored in FLASH memory and can be upgraded as new software is released by NETGEAR Upgrade files can be downloaded from NETGEAR s Web site If the upgrade file is compressed ZIP file you must first extract the binary BIN or IMQ file before uploading it to the modem How to Upgrade the Modem Firmware Note NETGEAR recommends that you back up your configuration before doing a gt firmware upgrade After the upgrade is complete you may need to restore your configuration settings 1 Download and unzip the new software file from NETGEAR The Web browser used to upload new firmware into the modem must support HTTP uploads NETGEAR recommends using Microsoft Internet Explorer 5 0 or above Managing Your Modem 3 3 v1 0 August 2006 DM111P ADSL2 Ethernet Modem Reference Manual 2 From the Main Menu of the browser interface under the Maintenance heading select the Modem Upgrade heading Firmware Upgrade Warning DO NOT switch off your ADSL modem during firmware upgrades Curre
34. printer ink by selecting this feature Printing the Full Manual Use the Complete PDF Manual link at the top left of any page Click the Complete PDF Manual link at the top left of any page in the manual The PDF version of the complete manual opens in a browser window Click the print icon in the upper left of the window Q Tip If your printer supports printing two pages on a single sheet of paper you can save paper and printer ink by selecting this feature v1 0 August 2006 DM111P ADSL2 Ethernet Modem Reference Manual v1 0 August 2006 Chapter 1 Introduction This chapter describes the features of the NETGEAR DM111P ADSL2 Ethernet Modem the packaging list and describes the connectors LEDs and pushbuttons on the front and rear panels 2 Note If you are unfamiliar with networking and routing refer to Internet Networking gt and TCP IP Addressing in Appendix B to become more familiar with the terms and procedures used in this manual About the Modem The modem provides an always on Internet connection for home and office networks The 24 Mbps downstream and 1 5 Mbps upstream throughput delivers true broadband performance The modem is ideal for seting up your network with related NETGEAR routers such as the 108 Mbps Wireless Firewall Router GT624 or the 54 Mbps Wireless Router WGR614 Key Features The ADSL2
35. r quality wiring in your house e Verify that you are connected to the correct telephone line If you have more than one phone line be sure that you are connected to the line with the ADSL service It may be necessary to use a swapper if you ADSL signal is on pins 1 and 4 or the RJ 11 jack The ADSL2 Modem uses pins 2 and 3 Log in to the modem interface as described in Opening the Web Based Modem Management Utility on page 2 4 and select ADSL Settings from the Setup section of the main menu Make sure your login name and account password are correct and the ADSL settings are set to the values required by your ISP If the ADSL light was solid on but is now blinking try switching off the modem waiting 30 seconds and then switching back on again to see if the modem recovers If the problem persists try the following e Check with your ISP that your service is not being interrupted e Ifyou have recently installed a telephone or other device that uses the telephone lines make sure that it is connected to the telephone line via a microfilter Logintothe modem interface as described in Opening the Web Based Modem Management Utility on page 2 4 note the modem and ADSL status and run the ADSL Bit Error Test BER and modem diagnostics as described in Chapter 3 Managing Your Modem and contact your ISP s technical support representative LAN or Internet Port LEDs Not On If either the LAN LED or Internet LED does not ligh
36. rnatively you can configure your computer manually with DNS addresses as explained in your operating system documentation e Your computer may not have the modem configured as its TCP IP modem If your computer obtains its information from the modem by DHCP reboot the computer and verify the modem address as described in Preparing a Computer for Network Access in Appendix B Restoring the Default Configuration and Password This section explains how to restore the factory default configuration settings changing the modem s administration password to password and the IP address to 192 168 0 1 You can erase the current configuration and restore factory defaults in two ways e Use the Erase function of the Web Configuration Manager see Backing Up Restoring or Erasing Your Settings on page 3 2 e Use the Default Reset button on the rear panel of the router Use this method for cases when the administration password or IP address is not known Using the Reset button To restore the factory default configuration settings without knowing the administration password or IP address you must use the Default Reset button on the rear panel of the router 1 Press and hold the default reset button until the Power LED turns red about 10 seconds 2 Release the Default Reset button and wait for the router to reboot Troubleshooting 4 7 v1 0 August 2006 DM111P ADSL2 Ethernet Modem Reference Manual 4 8 v1 0
37. t Modem has been suppressed in accordance with the conditions set out in the BMPT AmtsbIVfg 243 1991 and Vfg 46 1992 The operation of some equipment for example test transmitters in accordance with the regulations may however be subject to certain restrictions Please refer to the notes in the operating instructions Federal Office for Telecommunications Approvals has been notified of the placing of this equipment on the market and has been granted the right to test the series for compliance with the regulations v1 0 August 2006 Voluntary Control Council for Interference VCCI Statement This equipment is in the second category information equipment to be used in a residential area or an adjacent area thereto and conforms to the standards set by the Voluntary Control Council for Interference by Data Processing Equipment and Electronic Office Machines aimed at preventing radio interference in such residential areas When used near a radio or TV receiver it may become the cause of radio interference Read instructions for correct handling Product and Publication Details Model Number DM111P Publication Date August 2006 Product Family Modem Product Name DM111P ADSL2 Ethernet Modem Home or Business Product Home Language English Publication Part Number Beta v1 0 August 2006 vi v1 0 August 2006 Contents DM111P ADSL2 Ethernet Modem Reference Manual Chapter 1 Introduction About the MIDI
38. t when the Ethernet connection is made check the following e Make sure that the Ethernet cable connections are secure at the modem and at the connected router or computer Make sure that power is turned on to the connected router or computer Troubleshooting 4 3 v1 0 August 2006 DM111P ADSL2 Ethernet Modem Reference Manual If the LAN port is lit but the Internet port is not log in to the modem interface as described in Opening the Web Based Modem Management Utility on page 2 4 note the modem status run the modem diagnostics as described in Chapter 3 Managing Your Modem and contact your ISP s technical support representative Troubleshooting the Web Management Interface If you are unable to access the modem s Web Management interface from your computer check the following Check the Ethernet connection between the computer and the router as described in the previous section If your computer is directly connected to the modem make sure your computer s IP address is on the same subnet as the modem If you are using the recommended addressing scheme your computer s address should be in the range of 192 168 0 2 to 192 168 0 254 Follow the instructions in Preparing a Computer for Network Access in Appendix B to configure your computer Note If your computer s IP address is shown as 169 254 x x gt Recent versions of Windows and MacOS will generate and assign an IP address if the computer c
39. tored in a configuration file in the modem This file can be backed up to your computer restored or reverted to factory default settings The procedures below explain how to do these tasks How to Back Up the Configuration to a File 1 From the Maintenance heading of the Main Menu select the Backup Settings menu as seen in Figure 3 2 Backup Settings Save a Copy of Current Settings Restore Saved Settings from a File Browse Restore Revert to Factory Default Settings Figure 3 2 2 Click Backup to save a copy of the current settings Store the cfg file on a computer on your network How to Restore the Configuration from a File 1 From the Maintenance heading of the Main Menu select the Settings Backup menu as seen in Figure 3 2 2 Enter the full path to the file on your network or click the Browse button to locate the file When you have located the cfg file click the Restore button to upload the file to the modem 4 The modem will then reboot automatically How to Erase the Configuration It is sometimes desirable to restore the modem to the factory default settings This can be done by using the Erase function 3 2 Managing Your Modem v1 0 August 2006 DM111P ADSL2 Ethernet Modem Reference Manual 1 Toerase the configuration from the Maintenance menu Settings Backup link click the Erase button on the screen 2 The modem will then reboot automatically After an erase the modem s
40. ugust 2006 viewing Modem SUAS 1iiuicie petro e tepb rbv s Fai ev urb Sender Pent A a 3 5 viewing he ADSL Status 1o ata ss sa cabits erri eta ions cette dubab iP erba ia eR KENESE oo UE 3 7 Running Diagnostic Utilities and Rebooting the Modem see 3 8 Chapter 4 Troubleshooting Basic PUNCIONING T 4 1 ower LED deg 4 2 Power LED Never Tume Groen uussnicseetuierebii ikte nn PERP DIN EFE ET ACE ME 4 2 ADSL LED not On OF BIKING i122 erase patada ea sanan ivE bbta zd ee aaia sence 4 2 LAN or Internet Port LEDs Not On iuis areas cdi rp reae e x E Ra oni ada od rne by 4 3 Troubleshooting the Web Management Interface essen 4 4 Troubleshooting the Internet Connection iieeeeeeeiee eene nnnm atn nh iaa 4 5 Troubleshooting Internet BIEOWSIFIg uiis seins rpaa tia turn tak Cbr d n EUER brad dita R Ca rA d dada 4 7 Restoring the Default Configuration and Password sss 4 7 Usna TO Rosol pon ET 4 7 Appendix A Technical Specifications Appendix B Related Documents viii v1 0 August 2006 About This Manual The NETGEAR DMI11IP ADSL2 Ethernet Modem Reference Manual describes how to install configure and troubleshoot the DM111P ADSL2 Ethernet Modem The information is this manual is intended for readers with intermediate computer and Internet skills Conventions Formats and Scope The conventions for
41. ver on LAN interface to provide IP address settings for your computers LAN IP Address 192 168 0 1 Subnet Mask 1255 255 255 0 DHCP Server On Off Figure 2 9 Check the LAN IP address of your router which is usually printed on a label on the bottom or at the rear of the device Note how the address is comprised of four numbers separated by period characters If necessary change the LAN IP address of the modem so that the two left most numbers of the address are the same as the two left most numbers of the router s LAN IP address and the third number in the modem s address is different from the third number in the router s address For example if the router s LAN IP address is the same as the modem s default address 192 168 0 1 change the LAN IP address of the modem to 192 168 1 1 Tip If you change the LAN IP address of the modem write the new address on a Q sticky label and attach it to the bottom of the unit You will need the new address to access the modem management utility in the future 2 8 Connecting to the Internet v1 0 August 2006 DM111P ADSL2 Ethernet Modem Reference Manual 4 By default most routers and all NETGEAR routers include an active DHCP server If this is the case for your router click the Off radio button to disable the DHCP server in the modem 5 If you changed the LAN IP address or DHCP server setting click Apply to make the new settings ta
Download Pdf Manuals
Related Search
NETGEAR DM111P ADSL2 Ethernet Modem Reference Manual