Wireless-N 150 ADSL2+ Modem Router DGN1000 Setup Manual
Contents
1. Select your wireless Security Option and passphrase NETGEAR recommends WPA WPA2 see your online User Manual for a complete explanation of the various security types that are available Click Apply to save your changes Configuring Your Wireless Network 20 To set up your computers for wireless connectivity 1 Configure the wireless settings of each computer or wireless adapter to have the same SSID wireless network name as the router 2 Check that the wireless adapter on each computer can support the mode and security option that you selected If you have a question see the online User Manual or review the settings you selected in Setting Your SSID and Wireless Security on page 20 3 Check that the security settings on each wireless device match the security settings of the router For example if you selected a security option requiring a passphrase then the same passphrase must be used for each wireless computer 4 Check that each wireless computer has a wireless link and is able to obtain an IP address by DHCP from the router Check the Wireless Connections Properties and ensure that TCP IP Properties For a Windows PC go to the Control Panel and select Network Connections are set to Obtain an IP address automatically To access the Internet from any computer connected to your wireless modem router launch a browser such as Microsoft Internet Explorer or Mozilla Firefox You should see the w2. Storage temperature 20 to 70 C 42 to 158 F Storage humidity Regulatory Compliance 5 to 95 relative humidity noncondensing Meets requirements of FCC Part 15 Class B VCCI Class B EN 55 022 CISPR 22 Class B Technical Specifications 31 Interface Specifications 10BASE T or 100BASE Tx RJ 45 ADSL Dual RJ 11 pins 2 and 3 71 413 G DMT G Lite Default Configuration To reset you router to the default settings see Restoring the Default Configuration and Password on page 30 Your router will return to the factory configuration settings that are shown in the table below Feature Default Behavior Router Login User Login URL http www routerlogin net or http www routerlogin com User Name case sensitive admin Login Password case sensitive password Internet Connection WAN MAC Address Use Default address WAN MTU Size 1492 Port Speed AutoSense Local Network LAN Lan IP 192 168 0 1 Subnet Mask 255 255 255 0 RIP Direction None RIP Version Disabled RIP Authentication None DHCP Server Enabled DHCP Starting IP Address 192 168 0 2 DHCP Ending IP Address 192 168 0 254 DMZ Disabled Time Zone GMT Technical Specifications 32 Feature Default Behavior Time Zone Adjusted for Daylight Saving Disabled Time SNMP Disabled Firewall Inbound communications coming in from the Internet Disabled exc
3. 2 Splitter Use with a one line filter to share an outlet with a phone and the wireless modem router 3 Two Line Filter with Splitter Use to share an outlet with a phone and the wireless modem router Figure 6 Installing Your Router Manually Advanced Mac and Linux Users 13 Two Line Filter Example Insert the two line filter into the phone outlet and connect the phone to the phone line connector A as shown in Figure 7 Figure 7 To use a one line filter with a separate splitter insert the splitter into the phone e outlet connect the one line filter to the splitter and connect the phone to the filter 2 Connect the wireless modem router to the ADSL filter Using the included phone cable with RJ 11 jacks connect the ADSL port B of the wireless modem router to the ADSL port C of the two line filter as shown in Figure 8 Installing Your Router Manually Advanced Mac and Linux Users 14 Figure 8 J N Improperly connecting a filter to your wireless modem router will block your ADSL connection 3 Connect the Ethernet cable D from a wireless modem router LAN port to the Ethernet adapter in your computer as shown in Figure 9 4 Connect the power adapter to the wireless modem router and plug it in to a power outlet Installing Your Router Manually Advanced Mac and Linux Users 15 Figure 9 5 Connect any additional wired PCs to your router by inserting an Ethernet
4. To install your router using the Smart Wizard 1 Locate the ADSL settings information provided by your Internet Service Provider 2 Insert the Resource CD into your Windows PC The CD will automatically start and detect the language you are using on your PC Select a different language option if you prefer If the CD does not automatically start browse the CD and double click on N 3 3 When the Welcome screen appears click Setup to start the Smart Wizard Follow the instructions and prompts to complete the installation The Smart Wizard guides you through installing your router connecting your router to the Internet configuring your wireless network settings and selecting the optimum security protection for your network If you choose not to select a security option during installation you can always access the router s user interface later to select a security option see Accessing Your Router After Installation on page 9 To ensure optimum performance of your high speed wireless router the wireless adapter card for each computer in your network should support the same technology as your router see the online User Manual for more information You are now connected to the Internet To set up additional wireless computers in your network for router access and to connect to the Internet see Configuring Your Wireless Network on page 19 Accessing Your Router After Installation
5. Off Solid Green Blinking Green Off Indicates that the Wireless port is initialized Data is being transmitted or received over the wireless link The Wireless Access Point is turned off Indicates that wireless security has been enabled WPS capable device is connecting to the device WPS has not been set or enabled Router Back Panel The back panel of the wireless modem router contains port connections fT Viewed from left to right the rear panel contains the following elements Figure 2 1 RJ 11 ADSL port for connecting the wireless modem router to an ADSL line 2 Four Local Ethernet RJ 45 LAN ports for connecting the wireless modem router to the local computers Power On Off button 4 AC power adapter input Getting to Know Your Wireless Router Router Label The label on the bottom of the wireless modem router shows the router s MAC address serial number security PIN and factory default login information 2 1 Power Power km ce Fthernet Ethernet On Off U c NE GEAR 50 ADSL2 Modem Router DGN1000 ry ORG ZO E Factory Default Reset Press for 6 seconds to reset the router to its factory default settings Figure 3 Positioning Your Wireless Router The wireless modem router lets you access your network from virtually anywhere within the operating range of your wireless network However the operating distance or range of your wireless connection can vary significantly dependi
6. Select No to set up the connection yourself Click Next and the Basic Settings screen will display Enter the reguired information for your ISP connection in the appropriate fields If you need assistance follow the Basic Settings Help screens on the router interface or see the online User s Manual for this wireless modem router Click Apply to save your settings and complete your connection You should now be connected to the Internet If you do not connect successfully Review your settings and make sure that you have selected the correct options and typed everything correctly Contact your ISP to verify that you have the correct configuration information Read Troubleshooting on page 23 If problems persist register your NETGEAR product and contact NETGEAR Technical Support Installing Your Router Manually Advanced Mac and Linux Users 18 Configuring Your Wireless Network After installing your router you must log into the router to complete your wireless setup The wireless network settings of the router must match the wireless network settings of any wireless devices that connect wirelessly to the router such as wireless adapter cards and wireless computers For a wireless connection the router and each wireless computer must use the same SSID also called the wireless network name and the same wireless security NETGEAR strongly recommends that you use wireless security J N Indoors computers can connec
7. The Smart Wizard only appears when you first install the router or when the router is in its factory default state for example if you have reset the router to its factory default settings If you want to change the settings after installing and configuring your router you can click the desktop shortcut a preconfigured shortcut QN gt placed on your desktop at installation to open the router management interface Optionally you can also open a browser window and log in to the router After logging in you can e Set up other wireless computers on your network see Configuring Your Wireless Network on page 19 e Change settings and configure wireless security see Setting Your SSID and Wireless Security on page 20 For advanced features that are not covered in this manual see the User Manual on your Resource CD A link to the on line User Manual also is available from the router interface 1 The shortcut icon is installed on your desktop only when using the Smart Wizard installation method Installing Your Router Using the Smart Wizard 9 Upgrading the Router Firmware When you run the Resource CD you will have an opportunity to upgrade to the latest available firmware Once you have configured your wireless N modem router when you log in to the wireless N modem router the Firmware Upgrade Assistant screen displays 1 Click Yes to check for new firmware recommended The wireless N modem router automatically checks th
8. Using the Ping Utility Most TCP IP terminal devices and routers contain a ping utility that sends an echo request packet to the designated device The device then responds with an echo reply Troubleshooting a TCP IP network is made easy by using the ping utility in your computer Testing the LAN Path to Your Router You can ping the router from your computer to verify that the LAN path to your router is set up correctly To ping the router from a PC running Windows 95 or later 1 From the Windows toolbar click the Start button and select Run 2 In the field provided type Ping followed by the IP address of the router as in this example ping 192 168 0 1 3 Click OK You should see a message like this one Pinging lt IP address gt with 32 bytes of data If the path is working you see this message Reply from lt IP address gt bytes 32 time NN ms TTL xxx If the path is not working you see this message Request timed out If the path is not functioning correctly you could have one of the following problems e Wrong physical connections Make sure the LAN port LED is on If the LED is off follow the instructions in LAN or Internet Port LEDs Not On on page 24 Check that the corresponding Link LEDs are on for your network interface card and for the hub ports if any that are connected to your workstation and router e Wrong network configuration Verify that the Ethernet card driver software and TCP IP software
9. cable from a PC into one of the three remaining LAN ports Verifying Your Connection Verify that your router is connected correctly by checking the wireless modem router status lights gt The power light is lit after turning on the wireless modem router e ax The DSL light is lit indicating an ADSL connection 1 The wireless light is lit after turning on the wireless modem router amp The Internet light is green indicating you are connected to the ADSL network Now turn on your computer If software usually logs you in to your Internet connection do not run that software Cancel it if it starts automatically Verify the following 1 The local lights 1 through 4 are lit for any connected computers Installing Your Router Manually Advanced Mac and Linux Users 16 Setting Up Your Router for Internet Access When configuring your wireless router manually you must log in to your wireless modem router to set it up initially and to make any changes to your wireless router s settings later To access the router 1 Type http 192 168 0 1 in the address field of your browser and then click Enter You can also enter either of these addresses to connect to your wireless router 7 http www routerlogin net or http www routerlogin com http 192 168 0 1 Y Figure 10 A login window similar to the one shown in Figure 11 will display User name admin v Pa
10. install your router This chapter describes how to set up the wireless modem router on your Local Area Network LAN and connect to the Internet It describes how to set up your wireless modem router for Internet access and configure basic wireless connectivity Unpacking Your New Router Your router should contain the following items e Wireless N 150 ADSL2 Modem Router e AC power adapter varies by region e Category 5 Cat 5 Ethernet cable e Telephone cable with RJ 11 connector e Microfilters quantity and type vary by region e Resource CD including The Smart Wizard Installation Assistant This manual Warranty and Support Information If any of the parts are incorrect missing or damaged contact your NETGEAR dealer Keep the carton including the original packing materials in case you need to return the product for repair Place your router in a suitable area for installation near an AC power outlet and accessible to the Ethernet cables for your wired computers Getting to Know Your Wireless Router 1 Hardware Features Before you install and connect your router take a moment to become familiar with the front and back panels of the router especially the LEDs on the front panel Router Front Panel The wireless modem router front panel shown below contains status LEDs Power LAN Ports 1 4 DSL Internet Wireless Figure 1 Getting to Know Your Wireless Router You can use the LEDs to verify vari
11. to the User Manual is on the Resource CD Configuring Your Wireless Network 19 Setting Your SSID and Wireless Security To specify the wireless settings you must know the following SSID The default SSID for the router is NETGEAR The wireless mode 802 11g b or 802 11n that each wireless adapter supports Wireless security option NETGEAR strongly recommends that you use wireless security To successfully implement wireless security check each wireless adapter to determine which wireless security option it supports To set up basic wireless connectivity and wireless security on your router 1 Log in to the router at its default LAN address of http 192 168 0 1 with its default user name of admin and default password of password or using whatever LAN address and password you have set up CO You can also enter either of these addresses to connect to your wireless router http www routerlogin net or http www routerlogin com On the main menu select Wireless Settings to display the Wireless Settings screen Note that the default SSID is NETGEAR mag The SSID of any wireless adapters must match the SSID you configure in the wireless modem router If they do not match you will not get a wireless connection Set the Region Select the region where the router is located Leave the wireless mode set to its default setting you can fine tune the wireless mode later see the online User Manual
12. 92 168 0 254 Refer to Preparing Your Network on page 34 to find your computer s IP address If your computer s IP address is shown as 169 254 x x it might because recent versions of Windows and MacOS generate and assign an IP address if the computer cannot reach a DHCP server These auto generated addresses are in the range of 169 254 x x If your IP address is in this range check the connection from the computer to the router and reboot your computer If your router s IP address was changed and you do not know the current IP address clear the router s configuration to factory defaults This will set the router s IP address to 192 168 0 1 This procedure is explained in To restore the factory default configuration settings press the reset button on the bottom of the router following the steps below on page 30 Make sure your browser has Java JavaScript or ActiveX enabled If you are using Internet Explorer click Refresh to be sure the Java applet is loaded Try quitting the browser and launching it again Make sure you are using the correct login information The factory default login name is admin and the password is password Make sure that CAPS LOCK is off when entering this information If the router does not save changes you have made in the Web Configuration Interface check the following When entering configuration settings be sure to click the Apply button before moving to another menu or tab or your
13. ONNECCION ys ciccteessacccceyesd cenccvanssdseeteth nd ands 26 AD SETHE re ers ee a ee AA A a ete eee ene 26 Obtaining an Internet IP Address lt ccsascisecakeciars eheesadsiotinaal tide sedigehiansieeninaes 27 Troubleshooting PPPOE or PPPOA s ssiet se cesestesteviest eeokachienethmnaeeaiannerate 28 Troubleshooting Internet Browsing siassudcieseesceteatis veteaesgudcdaunsesdatirectearstundenayets 28 Troubleshooting a TCP IP Network Using the Ping Utility eee 29 Testing the LAN Path to Your Router za i ad dada ka kon zda a a daacaareuta 29 Testing the Path from Your Computer to a Remote Device lt 30 Restoring the Default Configuration and Password eee eeeeeeeeeeeeeeeeennn 30 Technical Specifications General SpecHoaONS ciruso odhad mss NT 31 Default Goniguralon seisuses ar aa eE r AEAEE dne 32 Related Documents Registration and Certifications Getting to Know Your Wireless Router Congratulations on your purchase of a NETGEAR high speed wireless router the Wireless N 150 ADSL2 Modem Router Before you begin installing your router check the package contents see Unpacking Your New Router on page 1 Become familiar with the front and back panels of your router especially the LEDs and the important information on the router label see Hardware Features on page 2 Then read the section on Positioning Your Wireless Router on page 5 to ensure that you have selected the best location to
14. Router Using the Smart Wizard Using the Smat WIZAKO Paeeeeeer er nennerer reertreer ee eeeere eeerrerr et terrence AEEA 8 Accessing Your Router After Installation cecccccscseceeeneeeceeeeeeeeaeeceeeeeeeaaeesseeeeesaaesseneees 9 Upgrading the Router FMMWA Ed zh udr etre Kut uo din ue das kreatin 10 Installing Your Router Manually Advanced Mac and Linux Users Understanding ADSL MiGrofilterS 3335 icccceisetcnacnters tahcadanes kaskaakk ouha sk E unten 12 ADSL MICKONMGE soompi AR R 12 ADSL Microfilter with Built In Splitter e 2eeeee eee eee eee eee nenene nene n 12 Connecting Your Wireless Mod m ROUTE isicceccontisecendiciesteesascneneeaacaindieredecibenseers 13 Venving YOUF GONNOCHON scactcssscpccccissazeielavarereeeneadancaniayicyaeecsyianceresweeceetseinsdd ieee N 16 Setting Up Your Router for Internet ACCESS scssi eee eeeee eee eee en nen 17 Configuring Your Wireless Network Setting Your SSID and Wireless Security tess scceecesstedecceevescecsnstehaseeeedvistedsieseniiees ld data kk k l 20 Using Push N Connect WPS to Add Wireless Devices lt lt lt 21 Troubleshooting Basic FOMO TONG ariii seus ss deters cat sasdenees vanes stadaade access sas E EE 29 Power LED INGE OM asosi A 24 Power LEDS ROO siesta a a delved E A a 24 LAN or Internet Port LEDs Not On eee eee eee eee een nenene 24 Troubleshooting the Web Configuration Interface e eeeeeeeeeeeeeeeeeeennn 25 Troubleshooting the ISP C
15. Wireless N 150 ADSL2 Modem Router DGN1000 Setup Manual NETGEAR NETGEAR Inc 350 East Plumeria Drive San Jose CA 95134 September 2009 208 10462 02 v1 0 2009 by NETGEAR Inc All rights reserved Trademarks NETGEAR and the NETGEAR logo are trademarks of NETGEAR Inc Microsoft Windows and Windows NT are registered trademarks of Microsoft Corporation Other brand and product names are registered trademarks or trademarks of their respective holders Statement of Conditions In the interest of improving internal design operational function and or reliability NETGEAR reserves the right to make changes to the products described in this document without notice NETGEAR does not assume any liability that may occur due to the use or application of the product s or circuit layout s described herein Contents Wireless N 150 ADSL2 Modem Router DGN1000 Setup Manual Getting to Know Your Wireless Router Unpacking Your New Router cc ccccceeeeeeececeeeeceeeecaaeeeceeeeseaaeeeseaeeseeaeeeseaeeseceeeeetaeeeeaes 1 FHaraw e Foa US sudu oak kos umia dtm dadebechuateand sala onkastan 2 Router Froni PANG sesgar sarirani e EREEREER E EEE 2 Rotor BKP ane i arns a a E a 4 Router Label 323555 narnia EA E 5 POSITIONING Your Wireless ROUTEN sccdreceezetzck sctacecsaticeesaal ceded as tetbeeiannectsacceleshcetaaitzenvonieewtiess 5 Installing Your Wireless Modem Router eee eee eee eee eee teen een ete 6 Installing Your
16. ance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna e Increase the separation between the equipment and receiver e Connect the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult the dealer or an experienced radio TV technician for help 35
17. are both installed and configured on your PC or workstation Troubleshooting 29 Verify that the IP address for your router and your workstation are correct and that the addresses are on the same subnet Testing the Path from Your Computer to a Remote Device After verifying that the LAN path works correctly test the path from your PC to a remote device From the Windows run menu type PING n 10 lt IP address gt where lt IP address gt is the IP address of a remote device such as your ISP s DNS server If the path is functioning correctly replies as in the previous section are displayed If you do not receive replies e Check that your PC has the IP address of your router listed as the default gateway If the IP configuration of your PC is assigned by DHCP this information will not be visible in your PC s Network Control Panel Verify that the IP address of the router is listed as the TCP IP default gateway as described in Preparing Your Network on page 34 e Check to see that the network address of your PC the portion of the IP address specified by the netmask is different from the network address of the remote device e If your ISP assigned a host name to your PC enter that host name as the Account Name in the Basic Settings menu Restoring the Default Configuration and Password This section explains how to restore the factory default configuration settings changing the router s administration password to p
18. assword and the IP address to 192 168 0 1 You can erase the current configuration and restore factory defaults by pressing the reset button on the bottom of the router Use this method for cases when the administration password or IP address is not known To restore the factory default configuration settings press the reset button on the bottom of the router following the steps below 1 Press and hold the reset button until the Power LED blinks red about 6 seconds 2 Release the reset button and wait for the router to reboot The Power LED will blink red three times and then will turn green when the default configuration settings have been restored Troubleshooting 30 Technical Specifications This appendix provides technical specifications for the wireless modem router General Specifications Data and Routing Protocols Network Protocol and Standards Compatibility TCP IP RIP 1 RIP 2 DHCP PPPoE or PPPoA RFC 1483 Bridged or Routed Ethernet and RFC 1577 Classical IP over ATM Power Adapter North America UK Australia 120V 60 Hz input 240V 50 Hz input Europe 230V 50 Hz input All regions output 12 V AC 1 0A output Physical Dimensions 6 80 x 5 03 x 1 28 172 7 mm x 127 7 mm x 32 5 mm Weight 0 61 Ibs 0 275 kg Environmental Operating humidity Operating temperature 0 to 40 C 32 to 104 F 10 to 90 relative humidity noncondensing
19. blem reconnect the telephones one at a time being careful to use a microfilter on each telephone If the microfilters are connected correctly you should be able to connect all your telephones If disconnecting telephones does not result in a green Internet LED the problem may be one of the following e Check that the telephone company has made the connection to your line and tested it Troubleshooting 26 e Verify that you are connected to the correct telephone line If you have more than one phone line be sure that you are connected to the line with the ADSL service It may be necessary to use a swapper if you ADSL signal is on pins and 4 of the RJ 11 jack The N150 Router uses pins 2 and 3 Obtaining an Internet IP Address If your wireless modem router is unable to access the internet and your Internet LED is red you should determine whether the wireless modem router is able to obtain a Internet IP address from the ISP Unless you have been assigned a static IP address your wireless modem router must request an IP address from the ISP You can determine whether the request was successful using the browser interface To check the Internet IP address from the browser interface 1 Launch your browser and select an external site such as http vww netgear com 2 Access the Main Menu of the wireless modem router s configuration at http 192 168 0 1 3 Under Maintenance select Router Status and check that an IP address is show
20. changes are lost Troubleshooting 25 e Click the Refresh or Reload button in the Web browser The changes may have occurred but the Web browser may be caching the old configuration Troubleshooting the ISP Connection If your router is unable to access the Internet you should check the ADSL connection then the Internet TCP IP connection ADSL link If your router is unable to access the Internet you should first determine whether you have an ADSL link with the service provider The state of this connection is indicated with the Internet LED Internet LED Green or Blinking Green If your Internet LED is green or blinking green then you have a good ADSL connection You can be confident that the service provider has connected your line correctly and that your wiring is correct Internet LED Red If the Internet LED is red disconnect all telephones on the line If this solves the problem reconnect the telephones one at a time being careful to use a microfilter on each telephone If the microfilters are connected correctly you should be able to connect all your telephones If disconnecting telephones does not result in a green Internet LED there may be a problem with your wiring If the telephone company has tested the ADSL signal at your Network Interface Device NID then you may have poor quality wiring in your house Internet LED Off If the Internet LED is off disconnect all telephones on the line If this solves the pro
21. curity for your network When you have finished you will be Internet ready If you have a Macintosh or Linux system you need to use the manual installation 77 method see Installing Your Router Manually Advanced Mac and Linux Users on page 11 You can set up your wireless modem router using one of two methods e Smart Wizard Setup The Smart Wizard setup is available on your Resource CD See Installing Your Router Using the Smart Wizard on page 8 to use the Smart Wizard This is the easiest option The wizard guides you through the setup process It automates many of the steps and verifies that the steps have been successfully completed Smart Wizard requires a PC running Microsoft Windows Before running the Smart Wizard on a corporate PC to set up your home router check with your company s network support staff Corporate network settings or Virtual Private Network VPN client software may conflict with the default settings of a home router If you are unsure about whether there might be a conflict use a different computer e Manual Setup If you cannot or prefer not to use the Smart Wizard see Installing Your Router Manually Advanced Mac and Linux Users on page 11 For example if you are connecting to a Mac are using a Linux operating system or are technically knowledgeable select this option Getting to Know Your Wireless Router If you choose to use the manual
22. e NETGEAR database for a new firmware image file If no new firmware version is available the message No New Firmware Version Available displays If you select No you can check for new firmware later see the online User Manual 2 Ifnew firmware is available click Yes and the router automatically upgrades itself with the latest firmware Do not try to go online turn off the router shut down the computer or do VAN anything else to the router until the router finishes restarting and the Ready light has stopped blinking for several seconds Installing Your Router Using the Smart Wizard Installing Your Router Manually Advanced Mac and Linux Users Before installing and connecting your router manually review the list below and make sure that you have all of the necessary information Internet ADSL service connection through an Internet Service Provider ISP The configuration information your ISP gave you Depending on how your Internet account was set up you may need the following information to set up your wireless modem router and access the Internet Host and Domain Name Internet Login Name and Password frequently an email address and password Domain Name Server DNS Addresses Fixed or Static IP Address Your ISP should have provided you with all the information needed to connect to the Internet If you cannot locate this information ask your ISP ADSL Microfilters see U
23. ept traffic on port 80 the http port Outbound communications going out to Enabled all the Internet Source MAC filtering Disabled Wireless Wireless Communication Enabled SSID Name NETGEAR Security Disabled Broadcast SSID Enabled Transmission Speed Autoa Authentication Type Wireless Card Access List Country Region United States in North America otherwise varies by region RF Channel Auto Operating Mode Up to 130 Mbps Data Rate Best Output Power Full Access Point Enabled Open System All wireless stations allowed a Maximum Wireless signal rate derived from IEEE Standard 802 11 specifications Actual throughput will vary Network conditions and environmental factors including volume of network traffic building materials and construction and network overhead lower actual data throughput rate Technical Specifications 33 Related Documents This appendix provides links to reference documents you can use to gain a more complete understanding of the technologies used in your NETGEAR product Document ITCP IP Networking Basics Wireless Networking Basics Preparing Your Network Virtual Private Networking Basics Glossary Related Documents Link http documentation netgear com reference enu tcpip index htm http documentation netgear com reference enu wireless index htm http documentation netgear com reference enu wsdhcp index htm http documentation n
24. etgear com reference enu vpn index htm http documentation netgear com reference enu glossary index htm 34 Registration and Certifications Product Registration Support and Documentation Register your product at http Wvwww NETGEAR com register You must register before you can use our telephone support service Product updates and Web support are always available by going to http kbserver netgear com Setup documentation is available on the CD on the support website and on the documentation website When the wireless modem router is connected to the Internet click the KnowledgeBase link to view support information or click the Documentation link to view the online User Manual for this wireless modem router Maximum Wireless Signal Rate Derived from IEEE Standard 802 11 Specifications Actual data throughput will vary Network conditions and environmental factors including volume of network traffic building materials and construction and network overhead lower actual data throughput rate Federal Communications Commission FCC Compliance Notice Radio Frequency Notice This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accord
25. filter with built in splitter when there is a single wall outlet which must provide connectivity for both the wireless modem router and telephone eguipment Figure 5 Installing Your Router Manually Advanced Mac and Linux Users 12 Connecting Your Wireless Modem Router Before you install your wireless modem router make sure that the Internet Protocol TCP IP Property settings on your computer are set to automatically obtain an IP address using DHCP and Obtain DNS server address automatically You can check these settings by looking at the TCP IP Properties of your Internal Network Connections which are accessible through the Control Panel of your computer If you are unsure about this refer to the documentation for your computer or see the link to TCP IP Addressing in Related Documents on page 34 E If you are replacing an existing router disconnect it completely from your network and set it aside before starting to install your new router To connect the wireless modem router the ADSL filter and the computer 1 Connect an ADSL filter as shown below gt If you purchased the DGN1000 in a country where an ADSL filter is not included you must acguire one e Install an ADSL filter for every telephone that uses the same phone line as your wireless modem router Select the appropriate filter s for your wireless setup 1 2 jme 2 One Line Filter Use with a phone or fax machine
26. guring Your Wireless Network 22 Troubleshooting This chapter gives information about troubleshooting your wireless modem router After each problem description instructions are provided to help you diagnose and solve the problem For the common problems listed go to the section indicated e Is the router on Go to Basic Functioning on page 23 e Have I connected the router correctly Go to Troubleshooting the Web Configuration Interface on page 25 e cannot access the router s configuration with my browser Go to Troubleshooting Internet Browsing on page 28 e Ihave configured the router but I can t access the Internet Go to Troubleshooting the ISP Connection on page 26 e cannot remember the router s configuration password Go to To restore the factory default configuration settings press the reset button on the bottom of the router following the steps below on page 30 e want to clear the configuration and start over again Go to Restoring the Default Configuration and Password on page 30 Basic Functioning After you turn on power to the router the following sequence of events should occur 1 When power is first applied verify that the Power LED is on see Hardware Features on page 2 for an illustration and explanation of the LEDs 2 After approximately 1 minute verify that a The LAN port LEDs are lit for any local ports that are connected b The ADSL Internet po
27. ireless modem router s Internet LED blink indicating communication to the ISP Using Push N Connect WPS to Add Wireless Devices If your wireless clients support Wi Fi Protected Setup WPS you can use this feature to connect the wireless client securely and easily to the router Look for the symbol on your client device NETGEAR s Push N Connect feature is based on the Wi Fi Protected Setup WPS standard All other Wi Fi certified and WPS capable products should be compatible with NETGEAR products that implement Push N Connect gt 1 For a list of other Wi Fi certified products available from NETGEAR go to hitp www wi fi org Configuring Your Wireless Network 21 You can use WPS in one of two ways e Ifthe router s SSID and security option have already been set see Setting Your SSID and Wireless Security on page 20 a wireless device can be connected to your wireless network quickly and simply by using WPS In this case the existing wireless settings are transmitted to the WPS capable device e Ifthe router s wireless options have not yet been configured and security has not been enabled the router is in its default state WPS automatically configures the SSID and wireless security settings for the router and then transmits these settings to the wireless device such as a wireless PC The first method is explained here For more information on the second method see the User Manual If
28. mpt to connect indefinitely If you cannot connect after several minutes you may be using an incorrect service name user name or password There also may be a provisioning problem with your ISP Unless you connect manually the wireless modem router will not authenticate using PPPoE or PPPoA until data is transmitted to the network Troubleshooting Internet Browsing If your wireless modem router can obtain an IP address but your computer is unable to load any Web pages from the Internet e Your computer may not recognize any DNS server addresses A DNS server is a host on the Internet that translates Internet names such as www addresses to numeric IP addresses Typically your ISP will provide the addresses of one or two DNS servers for your use If you entered a DNS address during the wireless modem router s configuration reboot your computer and verify the DNS address as described in Preparing Your Network on page 34 Alternatively you can configure your computer manually with DNS addresses as explained in your operating system documentation e Your computer may not have the wireless ADSL modem router configured as its TCP IP default gateway If your computer obtains its information from the wireless modem router by DHCP reboot the computer and verify the wireless modem router address as described in Preparing Your Network on page 34 Troubleshooting 28 Troubleshooting a TCP IP Network
29. n for the Internet port If 0 0 0 0 is shown your wireless modem router has not obtained an IP address from your ISP If your router is unable to obtain an IP address from the ISP the problem may be one of the following e Ifyou have selected a login program you may have incorrectly set the Service Name User Name and Password See Troubleshooting PPPoE or PPPoA on page 28 e Your ISP may check for your computer s host name Assign the computer Host Name of your ISP account to the wireless modem router in the browser based Setup Wizard e Your ISP only allows one Ethernet MAC address to connect to Internet and may check for your computer s MAC address In this case Inform your ISP that you have bought a new network device and ask them to use the router s MAC address or Configure your router to spoof your computer s MAC address This can be done in the Basic Settings menu Refer to the online help in the wireless modem router main menu Troubleshooting 27 Troubleshooting PPPoE or PPPoA The PPPoE or PPPoA connection can be debugged as follows 1 Access the main menu of the router at http 192 168 0 1 2 Under Maintenance select Router Status 3 Click Connection Status If all of the steps indicate OK then your PPPoE or PPPoA connection is up and working If any of the steps indicates Failed you can attempt to reconnect by clicking Connect The wireless modem router will continue to atte
30. nderstanding ADSL Microfilters on page 12 Your computers set to DHCP enabled If you have not already done so Check the package contents of your router to ensure that it is complete see Unpacking Your New Router on page 1 Select an optimum location for your wireless modem router after reviewing the guidelines presented in Positioning Your Wireless Router on page 5 Installing Your Router Manually Advanced Mac and Linux Users 11 Understanding ADSL Microfilters ADSL technology uses the same wires as your telephone service However ADSL adds signals to the telephone lines which create noise in the telephone service You must use ADSL microfilters to filter out these signals before they reach your telephone E If you purchased the wireless modem router in a country where a microfilter is not lt Included you must acquire one ADSL Microfilter 2 Figure 4 Each device such as a telephone fax machine answering machine or caller ID display will reguire an ADSL microfilter Do not connect the wireless modem router to the ADSL line through a microfilter J N unless the microfilter is a combination microfilter splitter specifically designed for this purpose Doing so will prevent block your connection to the Internet If you have any doubts about this connect the wireless modem router directly to the ADSL line ADSL Microfilter with Built In Splitter Use an ADSL micro
31. ng on the physical placement of your router For example the thickness and number of walls the wireless signal must pass through may limit the range For best results place your router e Near the center of the area where your computers and other devices will operate preferably within line of sight to your wireless devices e Accessible to an AC power outlet and near Ethernet cables for wired computers e Inan elevated location such as a high shelf keeping the number of walls and ceilings between the wireless modem router and your other devices to a minimum e Away from electrical devices which are potential sources of interference such as ceiling fans home security systems microwaves or the base for a cordless phone Getting to Know Your Wireless Router 5 e Away from any large metal surfaces such as a solid metal door or aluminum studs Large expanses of other materials such as glass insulated walls fish tanks mirrors brick and concrete can also affect your wireless signal Failure to follow these guidelines can result in significant performance degradation Or an inability to wirelessly connect to the Internet Installing Your Wireless Modem Router To help you set up your router and get on the Internet quickly the Resource CD contains a Smart Wizard The Smart Wizard walks you through the steps required to connect your router microfilters and PC s configure your wireless settings and enable wireless se
32. ous conditions Table 1 describes each LED Table 1 LED Descriptions Label LED Activity Description Power Solid Green Power is supplied to the router Solid Red POST Power On Self Test failure or device malfunction O Off Power is not supplied to the router Factory reset Lights momentarily when the reset button is pressed for 6 seconds then blinks red three times when released It then turns green as the gateway resets to the factory defaults Internet Port L Off Solid Green Solid Red Blinking Green Off LAN Ports Solid Green The Local port has detected an Ethernet link with a device 1 4 Blinking Green Data is being transmitted or received 4 Off No link is detected on this port DSL Solid Green The ADSL port is synchronized with an ISP s network access device AIS Blinking Green Indicates ADSL training ADSL is synchronizing with the DSLAM The unit is off or there is no IP connection There is an Internet session If the session is dropped due to an idle timeout and an ADSL connection is still present the light will remain green If the session is dropped for any other reason the light will turn off IP connection failed no DHCP or PPoE response PPPoE authentication failed etc Data is being transmitted over the ADSL port No Internet connection detected or device in bridged mode Wireless WPS a Getting to Know Your Wireless Router Solid Green Blinking Green
33. rt LED is lit Troubleshooting 23 If a port s LED is lit a link has been established to the connected device If any of these conditions does not occur refer to the appropriate following section 3 If you enabled wireless security verify that the Push N Connect WPS LED is lit If no security is enabled the WPS LED should be off Power LED Not On If the Power and other LEDs are off when your router is turned on e Make sure that the power cord is properly connected to your router and that the power supply adapter is properly connected to a functioning power outlet e Check that you are using the power adapter supplied by NETGEAR for this product If the error persists you have a hardware problem and should contact technical support Power LED is Red When the router is turned on it performs a power on self test If the Power LED turns red after a few seconds or at any other time during normal operation there is a fault within the router The power LED also turns red when you depress the factory default reset push button and blinks red 3 times when that button is released However in this case the wireless modem router is working normally If the power LED turns red to indicate a router fault e Cycle the power to see if the router recovers If the power LED is still red one minute after power up e Cycle the power to see if the router recovers e Clear the router s configuration to factory defaults This will
34. set the router s IP address to 192 168 0 1 This procedure is explained in To restore the factory default configuration settings press the reset button on the bottom of the router following the steps below on page 30 If the error persists you might have a hardware problem and should contact technical support LAN or Internet Port LEDs Not On If either the LAN LEDs or ADSL Internet LED do not light when the Ethernet connection is made check the following e Make sure that the Ethernet cable connections are secure at the router and at the hub or workstation Troubleshooting 24 Make sure that power is turned on to the connected hub or workstation Be sure you are using the correct cable when connecting the ADSL port use the cable that was supplied with the wireless modem router If the Internet LED is still off this may mean that there is no ADSL service or the cable connected to the ADSL port is bad Troubleshooting the Web Configuration Interface If you are unable to access the router s Web Configuration interface from a computer on your local network check the following If you are using an Ethernet connected computer check the Ethernet connection between the computer and the router as described in the previous section Make sure your computer s IP address is on the same subnet as the router If you are using the recommended addressing scheme your computer s address should be in the range of 192 168 0 2 to 1
35. setup option for best results install and set up your router in this order 1 Install and connect your wireless router to your network see Connecting Your Wireless Modem Router on page 13 2 Setup your wireless router for Internet access see Setting Up Your Router for Internet Access on page 17 3 Configure your wireless network and select wireless security settings to protect your wireless network see Configuring Your Wireless Network on page 19 Getting to Know Your Wireless Router 7 Installing Your Router Using the Smart Wizard To use the Smart Wizard you must be using a PC with Microsoft Windows 7 Windows Vista Windows XP or Windows 2000 with Service Pack 2 The Smart Wizard setup procedure should take about 15 minutes to complete Before using the Smart Wizard to set up your wireless modem router ensure that e You have an ADSL Internet service connection through an Internet Service Provider ISP e You have the configuration information provided by your ISP Using the Smart Wizard The NETGEAR Smart Wizard takes you through the procedure to connect your router ADSL microfilters and PC s It then helps you to configure your wireless settings and enable wireless security for your network The Smart Wizard guides you through the setup process by automating many of the steps At each step in the setup process the Smart Wizard checks to ensure that the steps you perform are successfully completed
36. ssword o0000000 Remember my password x Cera J Figure 11 2 When prompted enter admintfor the router User Name and password for the router Password both in lowercase letters For security reasons the router has its own user name and password gt The router user name and password are not the same as any user name or l password you may use to log in to your Internet connection The Main menu will display Installing Your Router Manually Advanced Mac and Linux Users 17 From the menu options in the left navigation pane click Setup Wizard The Setup Wizard screen will display Setup Wizard The Smart Setup Wizard Can Detect The Type Of Internet Connection That You Have Do You Want The Smart Setup Wizard To Try And Detect The Connection Type Now O Yes No 1 Want To Configure The Router Myself Next Figure 12 Select one of the following options e Select Yes to allow the Setup Wizard to detect your Internet connection When prompted click Next The wizard will assist you with configuring your wireless router to access the Internet If you cannot connect to the wireless router check the Internet Protocol TCP IP properties in the Network Connections section of your Control Panel It should be set to obtain both IP and DNS server addresses automatically For assistance see your computer documentation or see the links in Related Documents on page 34 e
37. t over wireless networks at a range of several hundred feet This can allow others outside of your immediate area to access your network The Wireless Settings screen lets you set your wireless network connections and the wireless security option for your network and router To configure the wireless network you can either manually specify your network name SSID and your wireless security settings see Setting Your SSID and Wireless Security on page 20 or if all of the clients in your network are WPS capable you can use Wi Fi Protected Setup WPS to automatically configure your router and at the same time add the WPS capable devices to your secure wireless network see Using Push N Connect WPS to Add Wireless Devices on page 21 You can also use Push N Connect WPS to add WPS capable devices after you have set your SSID and wireless security using the manual or traditional method the preferred option If you configure the router from a wireless computer and you change the router s SSID channel or security settings you will lose your wireless connection when you click Apply You must then change your computer s wireless settings to match the router s new settings To avoid this situation you can use a computer that is connected to the router with an Ethernet cable For a complete overview of all the security configurations that can be implemented on this router see the on line User Manual A link
38. your network consists of WPS capable devices and non WPS capable devices NETGEAR suggests that you set up your wireless network and security settings first using the manual or traditional method see Setting Your SSID and Wireless Security on page 20 and use WPS only for adding additional WPS capable devices gt If you choose to use WPS WEP with shared key authentication is not supported by WPS To add a wireless device using WPS 1 Press the WPS button on your router The router will start transmitting its wireless settings You have 2 minutes to press a corresponding WPS button on your wireless device 2 On your wireless device either e Press an external WPS button on the outside of the device or e Open the WPS utility on the device and follow the instructions to connect using WPS The WPS LED on the router will continue to blink while the 2 minute window is open When the LED stops blinking it will return to solid green The LED will only turn off if no security has been configured on the router Then to access the Internet launch a browser such as Microsoft Internet Explorer or Mozilla Firefox from the device You should see the wireless modem router s Internet LED blink indicating communication with the ISP For more information on setting up your wireless network and configuring your wireless security settings see the User Manual A link to the online User Manual is on your Resource CD Confi
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