HP Color LaserJet 2820/2830/2840 User Guide
Contents
1. 1 2 3 On the device control panel press Menu Use the lt or the gt button to select Reports and then press Enter Use the lt or the gt button to select Menu structure and then press Enter The device prints a menu map Replace print cartridges 1 Push the scanner release button to open the scanner assembly 166 Chapter 11 How do 1 ENWW 2 Open the top cover 3 Make sure that the correct print cartridge slot is in the access position elf the correct print cartridge slot is not in the access position close the top cover and the scanner assembly and then press Rotate CarouseL until the correct print cartridge slot is in the correct position 4 Pinch together the two large blue tabs on the first cartridge and then lift the cartridge straight up to remove it from the carousel N ANI 5 Remove the new print cartridge from its packaging remove the orange cover from the print cartridge and then pull the orange tab straight out to remove the sealing tape Other How do I 167 ENWW 6 Squeeze the blue release levers on the print cartridge holding it with the roller facing you Lower the cartridge straight down into the carousel until it is firmly in place ANI e lf you need to replace another cartridge close the top cover and the scanner assembly press Rotate Carousel and then repeat steps 4 through 6 7 Close the top cover and then close the scanner assembly2. 4 Place print media into the tray with the side to be printed upon face up and the top short edge in first Note If you are manually duplexing see Printing on both sides duplexing manually for loading instructions 28 Chapter 4 Using the device ENWW 5 Slide the media width guides inward until they lightly touch the print media stack on both sides without bending it Make sure that the print media fits under the tabs on the media width guides zZ Z zZ Wait for the printer to finish printing before closing tray 1 Closing the tray before the printer CAUTION finishes can cause jams 6 On the back of the printer lower the rear output door if you are printing on special media such as labels envelopes or heavy or light paper to prevent curl CAUTION Remove each page as it exits the device to avoid a jam error message Loading optional tray 2 Paper includes average weight letterhead and prepunched paper For additional information about letterhead and prepunched paper see Printing on special media CAUTION Print on special print media such as labels and transparencies from tray 1 only Printing on special print media from optional tray 2 can cause jams Do not fan paper before loading it into trays and avoid overloading trays To load optional tray 2 1 Pull optional tray 2 out of the printer and remove any paper 2 Move the media width guides to match t
3. ENWW Fax logs and reports 191 Cleaning the device Note CAUTION The section contains information about cleaning the device To clean the exterior Use a soft damp lint free cloth to wipe dust smudges and stains off of the exterior of the device To clean the scanner glass Dirty glass from fingerprints smudges hair and so on slows down performance and affects the accuracy of special features such as fit to page and copy If streaks or other defects appear only on copies produced using the automatic document feeder ADF clean the scanner strip step 3 It is not necessary to clean the scanner glass 1 Turn off the device unplug the power cord from the electrical socket and raise the lid 2 Clean the glass by using a soft cloth or sponge that has been moistened with nonabrasive glass cleaner Do not use abrasives acetone benzene ammonia ethyl alcohol or carbon tetrachloride on any part of the device these can damage the device Do not place liquids directly on the glass They might seep under it and damage the device 3 Clean the scanner strip by using a soft cloth or sponge that has been moistened with nonabrasive glass cleaner 4 To prevent spotting dry the glass by using a chamois or cellulose sponge To clean the lid backing Minor debris can accumulate on the white document lid backing that is located underneath the device lid 1 Turn off the device unplug the power cord from the el
4. Embedded Web server EWS The EWS is a Web based interface that provides simple access to device status and device configurations including network configurations and Smart Printing Supplies SPS functionality You can gain access to the EWS through the network connection to the device Type the device IP address in a Web browser to display the device EWS homepage in the browser From the homepage you can use the tabs and left navigation menu to check the status of the device configure the device or check the status of the supplies Supported browsers include e Internet Explorer 5 0 or later e Netscape Navigator 4 75 or later e Opera 6 05 or later e Safari 1 2 or later Software installation If your computer meets the recommended minimum requirements you have two options when installing the software from the CD ROMs that came with the device Typical installation This option is not available if your computer does not meet the minimum requirements For more information about the minimum requirements see the box in which the device was packed Chapter 2 Software ENWW ENWW This is the recommended installation option Select this option to install the software needed to print and scan from your computer plus the following programs HP Toolbox This program lets you easily monitor and set up the device settings from your computer and it offers device Help and troubleshooting With HP Toolbox you have desktop access
5. One or more print cartridges might be low Tray 1 might not be placed correctly The flatbed scanner or the ADF glass might be dirty The photosensitive drum inside the print cartridge might have been scratched Ink glue correction fluid or an unwanted substance might be on the automatic document feeder ADF or flatbed scanner The printer driver or device software settings may be incorrect The printer driver or device software settings may be incorrect Media handling problems Problem Poor print quality or toner adhesion 252 Chapter 14 Troubleshooting The paper is too moist too rough too heavy or too smooth or it is embossed or from a faulty paper lot Use media that meets HP specifications See Media specifications Replace any low print cartridges See Changing a print cartridge Verify that tray 1 is in place Clean the flatbed scanner or the ADF glass See To clean the scanner glass Install a new HP print cartridge See Changing a print cartridge Clean the device See Cleaning the device Verify that the quality settings are correct See Adjusting the copy quality See the device software Help for more information about changing the settings Verify that the quality settings are correct See Adjusting the copy quality See the device software Help for more information about changing the settings Try another kind of paper between 100 and 250
6. Replace the imaging drum 1 Push the scanner release button to open the scanner assembly 168 Chapter 11 How do 1 ENWW 4 Lift the imaging drum straight up to remove it from the device Remove the new imaging drum from its packaging Place the imaging drum on a firm surface and then pull the orange rings to remove the shipping pins 7 Remove the orange shipping lock on each end of the imaging drum and remove the two orange shipping spacers 8 Remove the orange cover from the imaging drum pex 2 P Wp oa SSeS LOO Lf o CAUTION Do not touch the surface of the roller or expose the roller to light for an extended period of time Doing so could cause print quality issues 9 Align the arrows on the side of the imaging drum with the arrows inside the printer ENWW Other How do I 169 CAUTION 10 Lower the imaging drum into the printer and then press it firmlyinto place 11 Close the top cover and the scanner assembly Clear jams Occasionally paper or other print media can become jammed during a print job Complete the following tasks to clear media jams To clear a media jam inside the device Media jams might result in loose toner on the page If toner gets on your clothing wipe the toner off with a clean cloth wash the items in cold water and air dry Using hot water or heat from a dryer
7. e The media is damaged or has foreign objects attached to it such as staples or paper clips e The environment in which the print media was stored is too humid or too dry See Printing and storage environment Tips to avoid media jams e Verify that the input tray is not overfilled The input tray capacity varies depending on the type of print media that you are using e Verify that the media guides are properly adjusted e Check that the input tray is securely in place e Do not add print media into the input tray while the device is printing e Use only HP recommended media types and sizes See Media specifications for more information about print media types e Do not let print media stack up in the output bin The print media type and the amount of toner used affect the output bin capacity e Check the power connection Make sure that the power cord is firmly connected to both the device and the power supply box Plug the power cord into a grounded AC power outlet Where to look for jams Jams can occur in these locations e inside the device e in output areas e inthe automatic document feeder ADF Find and remove the jam by using the instructions on the following pages If the location of the jam is not obvious first look inside the device 228 Chapter 14 Troubleshooting ENWW Loose toner might remain in the device after a jam This problem typically resolves itself after a few sheets have been printed To
8. ENWW Problem Received faxes are too light or are printing only on half of the page The device ran out of toner while printing a fax The fax that was sent was too light Problems sending faxes The device stores the most recently printed faxes The amount of memory that is available determines the actual number of faxes stored for reprinting As soon as possible replace the print cartridge and then reprint the fax See Reprinting a fax Contact the sender and have the sender resend the fax after altering the settings Use the information in this table to solve problems that might occur when sending faxes The document stops feeding in the middle of faxing The maximum length of a page that you can load is 381 mm 15 inches Faxing of a longer page stops at 381 mm 15 inches If the item is too small it can jam inside the automatic document feeder ADF Print the document on shorter media If no jam exists and less than one minute has elapsed wait a moment before pressing Cance If a jam exists see Clearing jams Then resend the job Use the flatbed scanner The minimum page size for the ADF is 127 by 127 mm 5 by 5 inches If ajam exists see Clearing jams Then resend the job Fax problems 259 Problem Faxes stop during sending The device is receiving faxes but is not sending them Outgoing fax calls continue to be dialed Chapter 14 Troubleshooting
9. For those print jobs that contain color text or graphics that you do not need to print in color there are two options for producing black and white documents e Inthe software program select the HP CLJ28XX PCL 6 Black_White print driver from the Print dialog box and then click OK The monochrome driver will print color documents only in black and white e Inthe software program select the HP Color LaserJet 28XX PCL 6 print driver click Properties click the Color tab and then select the Print in Grayscale check box Click OK to save the print properties and then click OK again to print the document 146 Chapter 11 How do 1 ENWW Network How do I Note Note ENWW Use this section to answer network questions Set up the device and use it on the network Hewlett Packard recommends that you use the HP software installer on the CD ROMs that came with the device to set up printer drivers for the following network setups To configure a network port connected device configuration direct mode or peer to peer printing In this configuration the device is connected directly to the network and all computers on the network print directly to the device This mode is the recommended network configuration for the device 1 Connect the device directly to the network by inserting a network cable into the device network port 2 Atthe device use the control panel to print a Configuration page See Configuration page 3
10. until W appears if you want the device to wait for a dial tone 7 Use the alphanumeric buttons to enter the fax number Include any pauses or other needed numbers such as an area code an access code for numbers outside a PBX system usually a 9 or 0 or a long distance prefix 8 Press ENTER 9 Use the alphanumeric buttons to enter a name for the fax number To do so repeatedly press the alphanumeric button for the letter that you need until the letter appears For a list of characters see Using dialing characters To insert punctuation press the asterisk button repeatedly until the character that you want appears and then press the gt buttton to go to the next space 10 Press Enter to save the information 11 If you have more speed dial entries or one touch keys to program repeat steps 1 through 10 Chapter 8 Fax ENWW To delete speed dial entries and one touch keys On the device control panel press Menu Use the lt or the gt button to select Fax setup and then press ENTER Press Enter to select Phone Book Press Enter to select Individual setup Use the lt or the gt button to select Delete and then press ENTER oT ee oO mM S Use the alphanumeric buttons to enter the number of the speed dial entry you want to delete and then press ENTER 7 Press Enter to confirm the deletion To program speed dial entries or one touch keys quickly Note The following procedure cannot be used to progr
11. Insert the device CD ROM into your computer If you have already set up your device click Install Software to start the software installer If the software installer does not start navigate to the hpsetup exe file on the CD ROM and double click the file Click Install HP Color LaserJet Software On the Welcome screen click Next On the Installer updates screen click Yes to search for installer updates on the Web NO on 5 For Windows 2000 on the Installation Options screen choose the installation option Hewlett Packard recommends a typical installation if your system supports it 8 On the License Agreement screen read the license agreement indicate that you accept the terms and then click Next 9 For Windows 2000 on the HP Extended Capabilities screen choose whether you want extended capabilities and then click Next 10 On the Destination Folder screen choose the destination folder and then click Next 11 On the Ready to Install screen click Next to begin installation If you want to change your settings instead of clicking Next click Back to return to previous screens and then change the settings 12 On the Connection Type screen select Through the network and then click Next 13 On the Identify Printer screen identify the device either by searching or by specifying a hardware or IP address which is listed on the Configuration page you printed earlier In most cases an IP address is assigned but you can
12. Note Other tabs on HP Toolbox might be helpful in troubleshooting device problems For information about the other tabs on HP Toolbox see HP Toolbox Service menu Use the control panel Service menu to troubleshoot device problems Restoring the factory set defaults Restoring the factory set defaults returns all of the settings to the factory defaults and it also clears the fax header name and phone number 270 Chapter 14 Troubleshooting ENWW CAUTION Note ENWW This procedure clears fax numbers and names that are associated with one touch keys and speed dial codes and deletes any pages that are stored in the memory The procedure then automatically restarts the device To restore the factory set defaults 1 On the device control panel press Menu 2 Use the lt or the gt button to select Service and then press ENTER 3 Use the lt or the gt button to select Restore defaults and then press Enter The device automatically restarts Cleaning the paper path The device features a special cleaning mode to clean the paper path If you have access to HP Toolbox HP recommends cleaning the paper path by using HP Toolbox See Clean the paper path To clean the paper path 1 On the device control panel press Menu 2 Use the lt or the gt button to select Service and then press Enter 3 Use the lt or the gt button to select Cleaning Mode and then press Enter A page feeds through the printer slowly D
13. Note Verify that any shipping tape inside the ADF has been removed 2 Remove the jam cleanout part Using both hands lift up on the two handles until the part unsnaps Rotate and lift out the cleanout part and set it aside ENWW Other How do I 173 4 Lifting the green lever rotate the pick mechanism until it stays open Open the ADF lid and gently loosen the media by using both hands When the media is free gently pull it out in the direction shown a 7 Close the lid to the flatbed scanner 9 Reinstall the cleanout part by inserting it as shown Push down on the two tabs until the part snaps into place Install the cleanout part correctly because future jamming might occur if the cleanout part is not replaced correctly 174 Chapter 11 How do 1 ENWW 10 Close the ADF lid Order new supplies You can order supplies by using HP Toolbox To order supplies complete the following steps 1 Open HP Toolbox and then in the Other Links section click Order Supplies A new browser window appears 2 Click Continue The browser displays the HP ordering Web site 3 Complete the ordering process by following the Web site instructions ENWW Other How dol 175 176 Chapter 11 How do 1 ENWW ENWW Managing the device and maintenance This device comes with several software tools that help you monitor the device troubleshoot problems and maintain the device Information about using these
14. Status tab The Status tab contains links to the following main pages Device Status View device status information This page indicates device conditions such as a jam or an empty tray After you correct a problem with the device click Refresh Status to update the device status Supplies Status View detailed supplies status such as the estimated percent of toner remaining in the print cartridge and the number of pages that have been printed with the current print cartridge This page also has links to order supplies and to find recycling information Set up Status Alerts Set up the device to send you pop up alerts for certain events such as low toner levels Set up E mail Alerts Set up the device to send you e mail alert messages for certain events such as low toner levels Device Configuration View a detailed description of the current device configuration including the amount of memory installed and whether optional trays are installed Network Configuration View a detailed description of the current network configuration including the IP address and network status Print Info Pages Print the Configuration page and various other information pages that are available for the device such as the Supplies Status page and the Demo page Event Log View a history of device errors The most recent error is at the top of the list Fax tab Use the Fax tab to perform fax tasks from your computer The Fax tab contains links to t
15. Troubleshooting This troubleshooting information is organized to help you resolve printing problems Choose the general topic or type of problem from the following list Support strategy Troubleshooting process Control panel messages Clearing jams Print problems Scan problems Copy problems Fax problems Memory card problems Troubleshooting tools ENWW 211 Support strategy This device has a one year limited warranty Warranty service and support options might vary depending on your country region Please refer to the support flyer that came in your box for contact information or visit http www hp com You can find additional support information in Service and support 212 Chapter 14 Troubleshooting ENWW Troubleshooting process Use the troubleshooting checklist to solve issues with the device Troubleshooting checklist Follow the steps below when trying to solve a problem with the device Step Verification step Possible problems number Is the power on When the device is connected to a grounded power source the control panel shows Hewlett Packard with moving cursors indicating that the firmware code is loading and the print engine motor rotates for approximately 45 to 60 seconds When the firmware is done loading Scanner bulb warming up appears in the control panel and the scan head moves back and forth for 10 15 seconds If you lift the scanner lid you will see that the
16. includes the print cartridge the supports for trays and bins the power cord and the telephone cord It is recommended that the customer install an AC surge arrestor in the AC outlet to which this device is connected This is to avoid damage to the equipment caused by local lightning strikes and other electrical surges Trademark Credits Adobe Photoshop and PostScript are trademarks of Adobe Systems Incorporated Corel is a trademark or registered trademark of Corel Corporation or Corel Corporation Limited Microsoft Windows and Windows NT are U S registered trademarks of Microsoft Corporation UNIX is a registered trademark of The Open Group ENERGY STAR and the ENERGY STAR logo are U S registered marks of the United States Environmental Protection Agency Details on the proper use of the marks are explained in the Guidelines for Proper use of the ENERGY STAR Name and International Logo AINA Service and support ENWW Web services For 24 hour access to information by using a modem or Internet connection World Wide Web Updated HP device software product and support information and printer drivers in several languages can be obtained from htitp www hp com support clj2800series The site is in English Web based troubleshooting tools HP Instant Support Professional Edition ISPE is a suite of web based troubleshooting tools for desktop computing and printing products ISPE helps yo
17. media ADF sizes supported 259 colored paper 46 curled troubleshooting 240 custom sized 45 default size changing 32 envelopes 47 fax autoreduction settings 96 first page different 49 glossy paper 46 heavy paper 47 HP LaserJet Tough paper 48 HP partnumbers 278 jams 228 labels 48 letterhead 46 loading trays 28 long 28 multiple pages per sheet 41 Index 309 output options 44 preprinted forms 46 selecting 22 specifications 23 transparencies 48 tray selection 40 troubleshooting 243 wrinkled 241 memory Configuration page 179 deleting faxes 108 expansion slots 4 fax storage 4 partnumbers 275 reprinting faxes 107 memory cards printing pictures troubleshooting 265 troubleshooting 264 memory cards photo inserting 134 Memory Enhancement technology MEt 7 mercury specifications 295 messages control panel 217 messages error 217 Microsoft Windows See Windows Microsoft Word faxing from 84 models 4 monitors color matching 60 multiple pages per sheet 41 multipurpose tray See tray 1 N N up printing 41 Network Settings tab HP Toolbox 185 Neutral Grays options 59 noise specifications 288 non HP print cartridges 205 number of copies changing 70 O OCR software installing 129 on site service agreements 285 on off switch locating 9 one touch keys fax deleting all 101 list of printing 190 programming 98 99 online customer support v online help documentation 2 drivers 17 operating environment spe
18. or the gt button to select Fax setup and then press ENTER Press the gt button once to select Fax Send setup and then press ENTER Use the lt or the gt button to select Dial Prefix and then press ENTER Use the lt or the gt button to select On or Off and then press Enter Oy whe er AN If you selected On use the alphanumeric buttons to enter the prefix and then press Enter You can use numbers pauses and dialing symbols Inserting a dial prefix 103 Sending a delayed fax You can schedule a fax to be sent automatically at a future time to one or more people When you complete this procedure the device scans the document into memory and returns to the Ready state so that you can perform other tasks Note If the device cannot transmit the fax at the scheduled time that information is indicated on the fax call report if that option is turned on or recorded in the fax activity log The transmittal might be halted because the fax sending call is not answered or because a busy signal stops the redial attempts See Setting print times for the fax call report and Printing the fax activity log for more information If you have set a fax to be sent at a future time but you need to add something to it you can send the additional information as another job All faxes that are scheduled to go to the same fax number at the same time are delivered as individual faxes To send a delayed fax 1 Load the document into th
19. troubleshooting 256 recycling supplies 204 294 redialing automatically settings 91 manually 81 reducing copies 66 printed documents 42 refilled print cartridges 205 refilling paper 28 312 Index regulatory statements declaration of conformity 297 laser safety 299 removing software 20 repair See service repetitive defects troubleshooting 241 replacing ADF pickup roller assembly 197 imaging drum 168 209 print cartridges 207 reports device Configuration page 178 Demo page 178 language selecting 32 Supplies Status page 179 reports fax activity log 188 billing codes 190 block fax list 190 call last fax sent or received 188 phone book 190 printing all 191 troubleshooting 263 reprinting faxes 107 resizing documents copying 66 printing 42 resolution fax 77 88 print settings 234 scanning 130 specifications 6 RGB color settings 59 ring patterns 94 ring tones distinctive 94 volume adjusting 34 rings to answer setting 95 roller assembly ADF 197 199 rollers ordering 279 S saving settings 41 scaling documents copying 66 printing 42 Scan to button programming 119 scanner release button locating 9 scanners color matching 60 scanning ADF loading originals 31 black and white 131 blank pages troubleshooting 250 books 127 canceling 121 color 130 ENWW from device control panel Macintosh 123 from device control panel Windows 119 grayscale 131 HP Director Windows 122 loading originals on flat
20. 110 sending faxes from 86 temperature specifications device environment 288 paper storing 25 terminology 301 text entering with control panel 75 102 text troubleshooting misformed characters 240 time setting 76 tone dialing 90 toner loose troubleshooting 239 scatter troubleshooting 241 smeared troubleshooting 238 specks troubleshooting 236 toner cartridges See print cartridges Toolbox See HP Toolbox top output bin locating 9 printing to 44 tough paper HP LaserJet 48 transparencies loading 28 specifications 23 48 314 Index tray 1 loading 28 locating 9 maximizing print speed 43 paper specifications 23 See also trays tray 2 loading 29 locating 9 models including 4 5 paper specifications 24 paper length adjustment control 9 part number 277 size specifications 287 See also trays trays Configuration page 179 feeding problems troubleshooting 245 included 4 loading 28 locating 9 paper specifications 23 part numbers 277 selecting 40 troubleshooting ADF jams 231 ADF pickup roller assembly cleaning 199 ADF pickup roller assembly replacing 197 blank pages 245 blank scans 250 cleaning page 193 color 241 Configuration page printing 178 control panel messages 217 copy quality 251 copy size 255 copying 254 curled media 240 Demo page printing 178 dialing 260 faded print 236 fax error correction setting 114 faxjams 261 fax reports 263 feeding problems 245 index page 264 jams 228 lines copie
21. 250 mm 6 9 by 9 9 inches B5 JIS 182 by 257 mm 7 2 by 10 inches Executive 191 by 267 mm 7 3 by 10 5 inches Legal 216 by 356 mm 8 5 by 14 inches 8 5 by 13 inches 216 by 330 mm 8 5 by 13 inches 1The printer supports a wide range of standard and custom sizes of print media Check the printer driver for supported sizes Capacity can vary depending on the media weight and thickness and environmental conditions Automatic document feeder e paper sizes Dimensions Weight or thickness Capacity CE size paper 127 by 127 mm 5 by 60 to 90 g m 16 to 24 50 sheets 75 g m 20 5in Ib bond Ib bond Maximum size paper 216 by 381 mm 8 5 60 to 90 g m 16 to 24 50 sheets 75 g m 20 by 15 in Ib bond Ib bond Note Use the flatbed scanner for faxing HP Color LaserJet 2830 2840 all in one models only copying and scanning if the original is fragile thin thick too small for the ADF ora photograph Also use the flatbed scanner to employ the fit to page feature for copying The flatbed scanner provides the best fax copy and scan resolution 24 Chapter 3 Media specifications ENWW Printing and storage environment ENWW Ideally the printing and media storage environment should be at or near room temperature and not too dry or too humid Remember that paper absorbs and loses moisture rapidly Heat works with humidity to damage paper Heat causes the moisture in paper to evaporate while cold causes
22. 3 4 5 Insert the memory card into the device See Inserting a memory card Press PHoto Use the lt or the gt button to select Print photos Use the lt or the gt button to select Select photos and then press ENTER Use the lt or the gt button to select one of the following menu items and then press ENTER e All 1 X X represents the number of JPEG files the device detects on the card Selecting this option prints all of the JPEG files on the memory card Press ENTER again to confirm the print job e Custom Selecting this option allows you to select certain photos to print Use the alphanumeric keys to enter photo numbers Use the key to insert a comma between photo numbers or use the key to insert a dash which allows you to print a range of photos For example enter 1 9 to have the device print the nine photos numbered 1 through 9 When you have finished entering photo numbers press Enter Press Enter again to confirm the print job JPEG files on the memory card are numbered in alphabetical order If you do not know the order of the photos on the memory card you can print an index that shows the photo order For more information about printing an index see Printing an index Printing photos directly from the memory card 137 Printing photo s from a proof sheet This feature allows you to print photos from a proof sheet that allows you to preview your images before printing them A proof shee
23. ARS 124 Scanning to a software program ccccceeceeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeaeeeseeeeaeeeseeeaeeeeteenaaeees 124 Using page by page SCANNING 0 0 0 eeeceeeeeeeeeeeeeeeeeeteeeeeeeseeeeeeeeteneeeeeseeeaaeeteeeaeeeseaeeeeeeaaees 125 Scanning by using TWAIN compliant and WIA compliant software 0 ceeeeeeeeeeeeeeeees 126 Using TWAIN compliant and WIA compliant software c cccceeeeeeeeeeeeeeeesaeeaeeees 126 Scanning a photo or a DOOK sissies dita nei En EEE i gedit nae 127 SCANNING a Photo ooo ee eee eee cece ek rania EE EAEN 127 Scanning A DOOK scicccrcseiardicirir i eni e R a Scanning by using optical character recognition OCR software eeeeeeeseeenneen 129 REAGINS ceccar anan EEE T 129 Scanner resolution and Color e cece eee eee ene ee eet nets etna eee ee eieee eee teeeeeesieeeeeetneeeeenaa 130 Resolution and color guidelines 0 cccceeceeeeeeeeseeeeeeeeeeeeeeeeeeeeeeeeeeeseeeeeeeeeseeeaeeeeeeaaees 130 CONOR neater ee ite cea E ti neat eee eae ieee ede eased oe eadev anette eee 131 10 Photo Inserting a memory card 0 0 eee eee eeeee ee ee eeeee terete ater eeeeaae ee eeeeaaeeeeeeeaaeeeeeeeaaeeeseeeaeeeeeeenneeesenaes 134 Changing default SetINGS si sic bssesceeci ies eceeedsneedetes denedede ds ieee avd alae ve tdaneed etter 135 Changing job Settings cee ceeceeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeseeeeeeseeeeeseeeaeeeseneaeeseeaeeesenaeeeteaees 136 Printing photos directly from the m
24. HP fraud hotline 206 HP ImageREt 2400 57 HP Instant Support Professional Edition ISPE v HP LaserJet Tough paper 48 HP Printing Supplies Returns and Recycling Program 294 HP SupportPack 285 HP Toolbox Device Settings 184 Documentation tab 183 Fax Settings tab 185 Fax tab 182 HP Toolbox links 185 Network Settings tab 185 opening 181 operating systems supported 14 Other links 185 Print Settings tab 184 Status tab 182 System Settings tab 184 toner level checking from 202 Troubleshooting tab 183 HP Authorized Dealers vi humidity specifications device environment 288 paper storing 25 l IBM OS 2 support 14 image quality cleaning page printing 193 copy troubleshooting 251 print troubleshooting 234 235 scans troubleshooting 247 249 specifications 6 image quality troubleshooting light or dark print 252 imaging drums See drums index page troubleshooting 264 index photo 139 indicator lights device control panel error messages 217 information pages Configuration 178 Demo 178 language selecting 32 Supplies Status 179 ink cartridges See print cartridges ENWW input trays Configuration page 179 feeding problems troubleshooting 245 included 4 loading 28 locating 9 paper specifications 23 partnumbers 277 selecting 40 installation guides accessories and supplies 2 Instant Support Professional Edition ISPE v interface ports cables ordering 276 locating 9 10 types included 6 international dialing
25. If the error persists contact HP Customer Care See Service and support or the support flyer that came in the device box Engine error The device experienced an internal This is a warning message only Job communication error output might be affected Fax delayed send storage full Fax memory is full Cancel the fax by pressing ENTER or CanceL Resend the fax You might need to send the fax in multiple sections if the error occurs again 218 Chapter 14 Troubleshooting ENWW Alert and warning messages continued Control panel message Fax is busy Canceled send Fax is busy Redial pending Fax memory full Canceling recv ENWW The fax line to which you were sending a fax was busy The device has canceled sending the fax The fax line to which you were sending a fax was busy The device automatically redials the busy number See Changing the redial settings During the fax transmission the device ran out of memory Only the pages that fit into memory will be printed Call the recipient to ensure that the fax machine is on and ready Check that you are dialing the correct fax number Check that the Redial if busy option is enabled Check for a dial tone on the phone line by pressing Start Fax Make sure that the phone is working by disconnecting the device plugging in a telephone to the phone line and making a voice call Plug the device phone cord into a jack for another phone line and then t
26. OK For Windows XP 1 Inthe Windows system tray click Start click Control Panel and then click Printers and Faxes Right click the device icon Click Properties or click Printing Preferences 4 Change the settings and click OK 234 Chapter 14 Troubleshooting ENWW ENWW Identifying and correcting print defects Use the checklist and print quality issues charts in this section to solve print quality problems Print quality checklist General print quality problems can be solved by using the following checklist 1 Make sure that the paper or print media that you are using meets specifications See Media specifications Generally smoother paper provides better results 2 If you are using a special print media such as labels transparencies glossy or letterhead ensure that you have printed by type See Selecting a type or size 3 Printa Configuration page and Supplies Status page at the device See Information pages e Check the Supplies Status page to see if any supplies are low or empty No information is provided for non HP print cartridges e Ifthe pages do not print correctly the problem is with the hardware Contact HP Customer Care See Service and support or the flyer that came in the device box 4 Printa Demo page from the HP Toolbox If the page prints the problem is with the printer driver Try printing from the other printer driver For example if you are using the PCL 6 printer driver pr
27. Properties in the Print dialog box and adjust any settings Click OK when you are finished Click Print The HP LaserJet Send Fax software appears If you have additional pages to fax put them in the automatic document feeder ADF and make sure that Pages in Document Tray is selected If you do not have pages to scan from the ADF make sure that Pages in Document Tray is not selected Click Send Now to send the fax Receive faxes to my computer 1 Open HP Toolbox and click the Fax tab 2 Inthe Fax Receive Mode section click Receive faxes to this computer 3 If you want to be notified when a fax is received to your computer select Display a message when a fax is received to this computer 4 Click Apply Note All faxes will be received to the computer until you turn off this feature One computer at a time can be set up to receive faxes 156 Chapter 11 How do I ENWW Note Note ENWW Set up speed dials The first several entries in the Fax Phone Book are reserved for speed dial settings The number of speed dials that are listed is device specific and corresponds to the number of speed dial buttons on the device To set up speed dials 1 Open HP Toolbox and click the Fax tab 2 Click Fax Phone Book 3 Inthe Add the Contact Information section type the following information e Entry For speed dial entries use only the entry numbers that have speed dial buttons next to them e Contact name e Fax nu
28. Registration View the HP product registration Web site e Order Supplies Order device supplies at the HP Web site e Product Support View the support site for the HP Color LaserJet 2820 2830 2840 all in one At the site you can search for help with a specific problem ENWW HP Toolbox 185 Macintosh Configure Device Mac OS 10 2 and 10 3 Macintosh Configure Device is a Web application that you can use for the following tasks e Check the device status e Configure the device settings Note Macintosh Configure Device is not supported for Mac OS 9 2 2 You can view Macintosh Configure Device when the device is directly connected to your computer or when it is connected to the network You must perform a complete software installation to use Macintosh Configure Device Note You do not have to have Internet access to open and use Macintosh Configure Device However if you click a link in the Other Links area you must have Internet access to go to the site that is associated with the link To view Macintosh Configure Device 1 Open HP Director by clicking the HP Director icon on the Dock 2 In HP Director click Settings 3 Select Config device and then click Continue 186 Chapter 12 Managing the device and maintenance ENWW Embedded Web server Note ENWW This device is equipped with an embedded Web server which allows access to information about device and network activities A Web server provides an environment in whi
29. XP click HP and then click HP Director For detailed instructions about scanning from HP Director see the HP Director online Help 122 Chapter 9 Scan ENWW Scanning from the device and HP Director Macintosh Note ENWW The procedures described in this section are for Macintosh OS 10 2 and 10 3 Procedures for Macintosh OS 9 2 2 might vary For more information about tasks and settings described in this section see the HP Director online Help For more detailed instructions about loading original documents onto the flatoed scanner or into the automatic document feeder ADF input tray see Loading documents to scan Scanning to e mail 1 Load the originals that are to be scanned face up in the automatic document feeder ADF input tray Adjust the media guides to hold the originals in place OR Lift the flatbed scann