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MOTOROLA SBG940 Wireless Cable Modem Gateway User Guide

Contents

1. 00 cece eee ae 41 Gateway gt LAN nat config Page 43 Gateway gt LAN dhcp server config Page 44 Gateway gt LAN dhcp leases Page 45 Gateway gt PORT FORWARDING status Page 46 Gateway gt PORT FORWARDING config Page 47 Gateway gt PORT TRIGGERS predefined Page 48 Gateway gt PORT TRIGGERS custom Page 50 Gateway gt LOG Page 0 0 eee eens 51 Configuring TCP IP 5 52 Configuring TCP IP in Windows 95 Windows 98 or Windows ME ciccc s5 0eie beddoe Oe erri eae eS 52 Configuring TCP IP in Windows 2000 55 Configuring TCP IP in Windows XP 59 Verifying the IP Address in Windows 95 Windows 98 or Windows Me 20605 6655822684485 8035085 Roe R 4 63 Verifying the IP Address in Windows 2000 or Windows XP 64 Setting Up Your Wireless LAN 66 Encrypting Wireless LAN Transmissions 67 Configuring WPA on the SBG940 68 Configuring WEP on the SBG940 70 Restricting Wireless LAN Access 72 Configuring the Wireless Network Name on the SEG oc gntere ek i ennei abd tet wad 73 Configuring a MAC Access Control List on the SBG940 75 Configuring the Wireless Clients 76 Configuring a Wireless Client for WPA rad Configuring a Wireless Client for WEP FF Configuring a Wireless Client with the Network Nam
2. Problem Power light D is off Cannot send or receive data Problems related to unsuccessful USB driver installation The SBG940 Setup Program will not start A wireless client s cannot send or receive data Slow wireless transmission speed with WPA enabled ft Home Print Possible Solutions Check that the SBG940 is properly plugged into the electrical outlet Check that the electrical outlet is working Press the Reset button On the top front panel note which is the first light starting from the left that is off This light indicates where the error occurred as described in Front Panel Lights and Error Conditions If you have cable TV check that the TV is working and the picture is clear If you cannot receive regular TV channels the data service will not function Check the coaxial cable at the SBG940 and wall outlet Hand tighten if necessary Check the IP address Follow the steps for verifying the IP address for your system See Configuring TCP IP Call your cable provider if you need an IP address Check that the Ethernet cable is properly connected to the SBG940 and the computer Remove the USB driver Follow the appropriate procedure for your system in Setting Up a USB Driver The web cache is full or close to full In Internet Explorer choose Internet Options from the Tools menu and click the General tab Click Delete Files and Clear History Then try Starting the SB
3. Fragmentation Threshold Beacon Period DTIM Period ft Home Print Description Sets how the SBG940 communicates with wireless clients stations e 11b 11g Standard Enables all IEEE 802 11b and IEEE 802 119 clients to work with the SBG940 We recommend using this default setting in most cases because it is more flexible e 11g Enhanced Choose this option only if all IEEE 802 11g client adapters on the network support the performance enhancing features of the IEEE 11g Enhanced mode It is not supported by all IEEE 802 11g adapters Sets the SBG940 wireless transmission power 1 2 5 10 25 50 or 100 mW The default is 32 mW Transmission power control is an optional IEEE 802 11b feature The Request To Send Threshold sets the minimum packet size for which the SBG940 issues an RTS before sending a packet A low RTS Threshold can help when many clients are associated with the SBG940 or the clients are far apart and can detect the SBG940 but not each other It can be 0 to 2347 bytes The default is 2347 Sets the size at which packets are fragmented sent as several packets instead of as one packet A low Fragmentation Threshold can help when communication is poor or there is a significant interference It can be 256 to 2346 bytes The default is 2346 Sets the time between beacon frames sent by the SBG940 for wireless network synchronization It can be from 1 to 999 ms The default is 100 ms The delivery traffic
4. Gateway gt WAN page fields Field Description Host Name If the cable provider requires a hostname to access to their network type the hostname they provided in this field The default is None Enable DHCP Client Enabling the DHCP client causes the wireless gateway to automatically obtain the public obtain dynamic IP IP address subnet mask domain name and DNS server s Most commonly the DHCP address client is enabled if the cable provider automatically assigns a public IP address from their DHCP server Enable DHCP Client is selected by default Disable DHCP Client use If the cable provider does not automatically assign a public IP address using DHCP they static IP address must provide a static IP address Select Disable DHCP Client When you disable the DHCP client you must type the static IP address subnet mask DNS server s and domain name if necessary in the fields provided Disable DHCP Client is not selected by default Static IP Address If Disable DHCP Client is selected type the static P address provided by the cable provider in dotted decimal format The default is None Static IP Subnet Mask If Disable DHCP Client is selected type the subnet mask associated with the static IP address in dotted decimal format The default is None WAN Default Gateway When using a Static IP Address from the cable provider type the default gateway P address on the WAN for the SBG940 in dotted decimal format om X a 41 gt
5. f xX lt 38 gt SBG940 User Guide Home Print Exit Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Q MOTOROLA Configuration Basic Gateway TCP IP Wireless USB Configuring the Gateway This section describes the Gateway configuration pages in the SBG940 Setup Program e Gateway gt STATUS Page e Gateway gt WAN Page e Gateway gt LAN nat config Page e Gateway gt LAN dhcp server config Page e Gateway gt LAN dhcp leases Page e Gateway gt PORT FORWARDING status Page e Gateway gt PORT FORWARDING config Page e Gateway gt PORT TRIGGERS predefined Page e Gateway gt PORT TRIGGERS custom Page e Gateway gt LOG Page After you edit some fields and click Apply you are warned that you must reboot for your change to take effect Rebooting takes 10 to 15 seconds After rebooting you must log in again f xX lt 39 gt SBG940 User Guide Home Print Exit Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Q MOTOROLA a age Gateway gt STATUS Page This page displays the gateway status information PORT TRIGGERS m Cable This page lists the status information for several gateway configuration parameters E lt y gt fe Wireless 206 19 80 10 206 19 86 10 Reboot E 206 19 86 131 300 seconds 300 seconds 300 seconds LAN Status LAN IP Address 192 168 0 1 LAN Subnet
6. Installation 0 0c ee eee eee Before YOu Begi ic ccrcaceeseniaee deannasn ana Precautions Signing Up for Service Computer System Requirements Connecting the SBG940 to the Cable System Cabina the LAN 6 s0ccc9ce doe cneeeweeaaernneie Obtaining an IP Address for Ethernet Obtaining an IP Address in Windows 98 Windows 98 SE or Windows Me Obtaining an IP Address in Windows 2000 or WINGOWS AP ince ces eee tee eee edn E T Obtaining an IP Address on Macintosh or UNIX Systems Connecting a PC to the USB Port Wall Mounting Wall Mounting Template Basic Configuration Starting the SBG940 Setup Program Changing the Default Password Enabling Remote Access 00000005 Getting OIG 2246 64 bodes ohne dada Rhea ESR wKR ft m X lt v gt Home Print Exit Setting the Firewall Policy 00 30 Firewall gt POLICY advanced Page 32 Firewall gt ALERT basic Page 34 Firewall gt ALERT email Page 35 Firewall gt LOGS Page 4 44 43 049s6e27eee eens 36 Gaming Configuration Guidelines 37 Configuring the Firewall for Gaming 37 Configuring Port Triggers 0 0005 37 Configuring a Gaming DMZ Host 38 Configuring the Gateway 39 Gateway gt STATUS Page 0000055 40 Gateway gt WAN Page
7. point to point POTS port The unit of data that is routed between the sender and destination on the Internet or other packet switched network When data such as an e mail message or other file is sent over the Internet IP on the sender divides the data into uniquely numbered packets The packet header contains the source and destination IP addresses The individual packets may travel different routes When all packets arrive at the destination IP at that end reassembles the packets The header and the data can vary in length Packet and datagram are similar in meaning A scheme to handle transmissions on a connectionless network such as the Internet An alternative is circuit switched A CableLabs led project to define a common platform to deliver advanced real time multimedia services over two way HFC cable plant Built on DOCSIS 1 1 PacketCable networks use IP technology as the basis for a highly capable multimedia architecture A pass through client on the SBG940 LAN obtains its public IP address from the cable provider DHCP server Port Address Translation The Personal Computer Memory Card International Association sets international standards for connecting peripherals to portable computers Laptop computers typically have a PCMCIA slot that can hold one or two PC Cards to provide features such as Ethernet connectivity personal desktop assistant A protocol data unit is a message containing operational instructions used for S
8. Class C IP addresses are in the form network network network host client In a client server architecture a client is a computer that requests files or services such as file transfer remote login or printing from the server Also called a CPE On a WLAN a client is any host that can communicate with the access point A wireless client is also called a station CMTS A cable modem termination system is a device in the cable system headend that interfaces the HFC network to local or remote IP networks to connecting IP hosts cable modems or gateways and subscribers It manages all cable modem bandwidth It is sometimes called an edge router CNR carrier to noise ratio coaxial cable A type of cable consisting of a center wire surrounded by insulation and a grounded shield of braided coax wire The shield minimizes electrical and radio frequency interference Coaxial cable has high bandwidth and can support transmission over long distances CoS Class of service traffic management or scheduling functions are performed when transferring data upstream or downstream on HFC CPE Customer premise equipment typically computers printers etc are connected to the cable modem or gateway at the subscriber location CPE can be provided by the subscriber or the cable provider Also called a client crosstalk Undesired signal interfering with the desired signal CSMA CD carrier sense multiple access with collision detection To retur
9. LAN dhcp server config Page Only experienced network administrators should use this page to perform advanced DHCP server configuration STATUS WAN PORT TRIGGERS LOG Bl cable dhcp server config l Gateway This page allows you to configure the SBG DHCP server parameters for your private LAN Note Only experienced network users should modify these parameters a i DHCP SERVER a i LAN IP Address 192 168 0 1 a Reb LAN IP Subnet Mask 255 255 255 0 Starting IP Address j 92 fies fo p of DHCP Users 253 DHCP Server Lease Time 3600 seconds Domain Name dorain name Time to Live 4 hops Interface Maximum Transmission Unit D bytes Apply PORT FORWARDING CAUTION Do not modify these settings unless you are an experienced network administrator with strong A N knowledge of IP addressing subnetting and DHCP n Gateway gt LAN dhcp server config page fields Field Description LAN IP Address You can type the IP address of the SBG940 for your private LAN The default is 192 168 0 1 LAN IP Subnet Mask Displays the subnet mask in dotted decimal format The default is 255 255 255 0 Starting IP Address Enter the starting P address to be assigned by the SBG940 DHCP server to clients in dotted decimal format The default is 192 168 0 2 of DHCP Users Sets the number of clients for the SBG940 DHCP server to assign a private IP address There are 253 possible client addres
10. Log Out Home Print STATUS AECL PORT TRIGGERS LOG This page lists all the configured Port Forwarding entries operating on your private internet LAN A Port Forwarding entry is a CPE device on the private LAN typically providing a well known service e g Web Server that can be accessed from the Internet CONFIGURED PORT FORWARDING LAN IP Address 192 168 0 12 x a 46 gt SBG940 User Guide Exit Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Q MOTOROLA 0000000 wooo n n an Gateway gt PORT FORWARDING config Page Use this page to configure up to 32 virtual servers WAN LAN PCCRSMMTECQ nC PORT TRIGGERS config STATUS URS UE USS MILAM FOU HOTT PONG UWE BUTS OTT Se AARAA COHEN through the firewall for any Port Forwarding entry you configure Cable ADD NEW PORT FORWARDING ENTRY BG x c Wireless E Firewall Reboot X Log Out 192 168 0 12 App Gateway gt PORT FORWARDING config page fields Field Description ADD NEW PORT You can configure up to 32 virtual servers If you select Custom you must set the Name FORWARDING ENTRY Port Start Port End and LAN IP Address Template If you select a predefined template such as HTTP or FTP the Name Port Start Port End values are provided You only need to enter LAN IP Address and change default values only if necessary Name Type a unique identifier for the c
11. Q MOTOROLA Overview Installation Troubleshooting Contact FAQ Specifications Glossary License 7 Right click on the network connection If more than one connection is displayed be sure to select the one for your network interface Network Connections File Edit View Favorites Tools Advanced Help Q ax amp a Search 5 Folders E Address Network Connections A LAN or High Speed Internet Network Tasks Create anew connection Set up a home or small office network e Disable this network device Q Repair this connection mi Rename this connection view status of this connection Change settings of this connection Other Places Control Panel E My Network Places 3 My Documents i My Computer Disable Status Repair Bridge Connections Create Shortcut Rename Properties 8 Select Properties from the pop up menu to display the Local Area Connection Properties window _ Local Area Connection Properties General Authentication Advanced Connect using E 3Com EtherLink XL 10 100 PCI For Complete PC Manage This connection uses the following items v E Client for Microsoft Networks 8B QoS Packet Scheduler Internet Protocol TCP IP Description across diverse interconnected networks C Show icon in notification area when connected amp File and Printer Sharing for Microsoft Networks Transmission Control Protoc
12. The first three octets together represent the network address and the final octet is the host address In the SBG940 LAN default configuration 192 168 100 represents the network address In the final octet the host address can be from 2 to 254 To copy a file from one computer to another You can use the Internet to download files from a server to a computer A DOCSIS or Euro DOCSIS cable modem or gateway downloads its configuration file from a TFTP server during start up In a cable data network the direction of data received by the computer from the Internet Software that enables a computer to interact with a network or other device For example there are drivers for printers monitors graphics adapters modems Ethernet USB HPNA and many others Digital Subscriber Line Direct Sequence Spread Spectrum is an IEEE 802 11b RF modulation protocol An IP address that is temporarily leased to a host by a DHCP server The opposite of static IP address To include data into some other data unit to hide the format of the included data To alter an electronic signal so that only an authorized user can unscramble it to view the information To encode data A VPN endpoint terminates the VPN at the router so that computers on the SBG940 LAN do not need VPN client software to tunnel through the Internet to the VPN server The Extended Service Set Identifier or network name is a unique identifier that wireless clients use to associate with an
13. across diverse interconnected networks I Show icon in taskbar when connected Close Cancel 10 Be sure the box next to Internet Protocol TCP IP is selected f xX lt 57 gt SBG940 User Guide Home Print Exit Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Q MOTOROLA Basic Gateway TCP IP Wireless USB 11 Click Properties The Internet Protocol TCP IP Properties window is displayed General You can get IP settings assigned automatically if your network supports this capability Otherwise you need to ask your network administrator for the appropriate IP settings Use the following IP address P address Subnet mask Default gateway Obtain DNS server address automatically C Use the following DNS server addresses Preferred DNS serve con Altemate DNS server 12 Be sure Obtain IP address automatically and Obtain DNS server address automatically are selected 13 Click OK to accept the TCP IP settings 14 Click Close to close the Local Area Connection number Properties window 15 Click OK when prompted to restart the computer and click OK again When you complete the TCP IP configuration go to Verifying the IP Address in Windows 2000 or Windows XP f xX q 58 gt SBG940 User Guide Home Print Exit Overview Q MOTOROLA Installation Troubleshooting Contact FAQ Specifications Glossary License Co
14. 98 Windows 98 SE or Windows Me 1 On the Windows Desktop click Start 2 Select Run The Run window is displayed 3 Type winipcfg exe and click OK The IP Configuration window is displayed ka IP Configuration 5 x Ethernet Adapter Information Motorola USB Cable Modem Adapter Address 00 08 0E D2 F4 46 IPAddess 192168 0 2 SubnetMask 255 255 255 0 Default Gateway 192 168 0 1 Release Renew Release All Renew All More Info gt gt 4 Click the Renew button to obtain an IP address for the PC from the DHCP server on the SBG940 Obtaining an IP Address in Windows 2000 or Windows XP You must do the following on each Ethernet client PC running Windows 2000 or Windows XP 1 On the Windows Desktop click Start 2 Select Run The Run window is displayed 3 Type cmd and click OK to display a command prompt window 4 Type ipconfig renew and press ENTER to obtain an IP address for the PC from the DHCP server on the SBG940 5 Type exit and press ENTER to return to Windows Obtaining an IP Address on Macintosh or UNIX Systems Follow the instructions in your user manual f xX lt 19 gt SBG940 User Guide Home Print Exit Q MOTOROLA Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Configuration Basic Gateway TCP IP Wireless USB Connecting a PC to the USB Port You can connect a single PC running Windows 98 Windows XP Windows Me
15. Address IP Address Host Name Method Delete Delete Description You can reserve up to 32 IP addresses assigned by the SBG940 DHCP server for specific LAN clients For example to ensure that they always receive the same private IP address you can reserve IP addresses for a private FTP server or gaming DMZ device Type the MAC address of the DHCP client for which a reserved IP address is required The format is 16 hexadecimal numerals Sets the host portion of the reserved IP address for the LAN client having the specified MAC address When the LAN client requests an IP address the SBG940 DHCP server assigns the client this IP address If your ISP requires a hostname to access their network enter the hostname provided to you in the Host Name field Click Add to reserve a new IP address Displays all DHCP clients having reserved IP addresses Displays the client MAC address Displays its reserved IP address Displays its host name Displays dynamic and static lease status Add or delete dynamic or static lease status in this field Click this box to remove the reserved IP address for the client Click this button to remove the reserved IP addresses for clients designated by the Delete box Gateway gt PORT FORWARDING status Page Use this page to display the configured port forwarding entries on the SBG940 LAN The fields are the same as on the Gateway gt PORT FORWARDING config Page E G Y g X
16. BY MOTOROLA FOR COMPLIANCE COULD VOID USER S AUTHORITY TO OPERATE THE EQUIPMENT When using this device basic safety precautions should always be followed to reduce the risk of fire electric shock and injury to persons including the following e Read all of the instructions listed here and or in the user manual before you operate this equipment Give particular attention to all safety precautions Retain the instructions for future reference e This device must be installed and used in strict accordance with manufacturer s instructions as described in the user documentation that comes with the product e Comply with all warning and caution statements in the instructions Observe all warning and caution symbols that are affixed to this equipment e Comply with all instructions that accompany this equipment e Do not overload outlets or extension cords as this can result in a risk of fire or electric shock Overloaded AC outlets extension cords frayed power cords damaged or cracked wire insulation and broken plugs are dangerous They may result in a shock or fire hazard e Route power supply cords so that they are not likely to be walked on or pinched by items placed upon or against them Pay particular attention to cords where they are attached to plugs and convenience receptacles and examine the point where they exit from the product e Place this equipment in a location that is close enough to an electrical outlet to acc
17. Interval it is considered to be related to the initial session e If the port triggers detect traffic on the Port Range after the Session Interval expires it is considered to be a new and unique session Sets the address replacement method for the application Select if appropriate for the application Click to add the port trigger to the PORT TRIGGERS TABLE xX lt 4 50 gt Exit SBG940 User Guide Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Q MOTOROLA 0000000 woos an n an Gateway gt PORT TRIGGERS custom page fields continued Field Description PORT TRIGGERS TABLE Lists all port triggers you defined and their parameters Priority Port Select the port to have a priority status Gateway gt LOG Page Use this page to view detailed information about the gateway STATUS wAN LAN PORT TRIGGERS Mare CELTE This page displays detailed information intended for use by an authorized Motorola Corporation Cable Modem technician CAP unable to make C NAPT 2003 01 14 12 55 12 6 Notice oxo4csisas Mapping No WAN IP address available Reboot f DHCP REBIND sent Invalid DHCP 2003 01 14 12 55 14 4 Error 0x040DC140 option Gateway gt LOG page fields Field Description Time The date and time in the format yyyy mm dd hh mm ss Priority Indicates the importance of the message Code Displays a code associated with the message Message Describes the e
18. Retry Count Frame Duplicate Count Request to Send Success Count Request to Send Failure Count Acknowledge Failed Count Received Fragment Count Multicast Received Fragment Count Frame Check Sequence Error Count Transmitted Frame Count WEP Undecryptable Count Wireless gt STATISTICS page fields Field or Button Transmitted Fragment Count Multicast Transmitted Fragment Count Failed Count Retry Count Home Print Description The number of acknowledged MAC protocol data units MPDUs with an address in the address 1 field or an MPDU with a multicast address in the address 1 field of type data or management The number of transmitted fragments when the multicast bit is set in the destination MAC address of a successfully transmitted MAC service data unit MSDU When operating as a STA in an ESS where these frames are directed to the AP this implies having received an acknowledgment to all associated MPDUs The number of MSDUs not transmitted successfully because the number of transmit attempts exceeded the IEEE 802 11b short or long retry limit The number of successfully transmitted MSDUs after one or more retransmissions xX lt 84 gt SBG940 User Guide Exit Q MOTOROLA Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Wireless gt STATISTICS page fields continued Field or Button Multiple Retry Count Frame Duplicate Count Req
19. SBG940 User Guide Home Print Exit Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Q MOTOROLA Basic Gateway TCP IP Wireless USB Setting Up a USB Driver in Windows 2000 1 Insert the SBG940 Installation CD ROM in the CD ROM drive This CD contains the USB drivers and must be inserted and read by the PC before you connect the SBG940 to the PC 2 Connect the USB cable as shown in USB Connection A few seconds after you complete the USB connection the Found New Hardware window is displayed Found New Hardware Wizard q 3 Welcome to the Found New Hardware Wizard This wizard helps you install a device driver for a hardware device To continue click Next 3 Click Next The following window is displayed Found New Hardware Wizard a Install Hardware Device Drivers device driver is a software program that enables a hardware device to work with an operating system This wizard will complete the installation for this device oy USB Cable Modem 4 device driver is a software program that makes a hardware device work Windows needs driver files for your new device To locate driver files and complete the installation click Next What do you want the wizard to do Display a list of the known drivers for this device so that can choose a specific driver lt Back Cancel Although your SBG model number may be different than in the images in this guide
20. SBG940 User Guide Home Print Exit Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Q MOTOROLA Configuration Basic Gateway TCP IP Wireless USB Configuring WPA on the SBG940 To enable WPA and set the key on the SBG940 1 On the SBG940 Setup Program left panel click Wireless 2 Click the SECURITY tab to display the Wireless gt SECURITY basic page STATUS NETWORK STATISTICS za E m Gateway Security Mode O None O wep wpa E Wireless gt m Frevall Apply Oa ifinfo WEP CONFIGURATION WEP Reboot etd x Log ou Authentication Encryption No Enable 64 Bit No Enable 128 Bit Enter 10 HEX chars Enter 26 HEX chars or 13 or 5 ASCII chars ASCII chars Yes Key 1 0000000000 00000000000000000000000000 Yes Open No Shared Key Key Type No Key 2 0000000000 00000000000000000000000000 No Key 3 0000000000 00000000000000000000000000 No Key 4 0000000000 00000000000000000000000000 WPA CONFIGURATION WPA Encryption TKIP OAES Group Rekey Interval 300 seconds WPA Authentication O Remote Radius Local WPA PSK Radius ET 1812 Radius Server Type ipva Radius SENET 0 0 0 0 Save Changes Reset Wireless Defaults P In the Security Mode field select WPA and click Apply 4 Under WPA CONFIGURATION choose one WPA Encryption type Because performance may be slow with TKIP we recommend choosing AES if y
21. Troubleshooting for wireless network problems Reboot X Log Out NETWORK security statistics This page provides information about Wireless Status WEP STATUS Regulatory Domain USA FCC ESSID Motorola Channel 1 RTS Threshold 2347 bytes Frag Threshold 2346 bytes MAC Address 00 00 00 02 00 00 Security Mode None MAC Access Control Allow Any Station Access MAC Access Control List Wireless gt STATUS Page Fields Regulatory Domain ESSID Channel RTS Threshold Frag Threshold MAC Address Security Mode MAC Access Control MAC Access Control List Home Print Indicates the country the SBG940 is manufactured for The list of channels depends on the country s standards for operation of wireless devices Depending on the domain set at the factory USA FCC Europe Spain France Japan or some other country name is displayed Displays the ESSID set on the Wireless gt NETWORK Page For more information see Configuring the Wireless Network Name on the SBG940 Never provide the ESSID to anyone who is not authorized to use your WLAN Displays the radio channel for the access point If you encounter interference you can set a different channel on the Wireless gt NETWORK Page Displays the Request to Send Threshold set on the Wireless gt NETWORK Page Displays the Fragmentation Threshold set on the Wireless gt NETWORK Page Displays the SBG940 MAC address Di
22. a way for you to set up and store different hardware configurations Hardware Profiles f x lt 102 gt SBG940 User Guide Home Print Exit Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Q MOTOROLA Basic Gateway TCP IP Wireless USB 7 Click the Device Manager button to display the Device Manager window Device Ma nager File Action View Help e ESRA Bea SA GATEWAY 1 1 Computer lt Disk drives Display adapters 23 DVD CD ROM drives Floppy disk controllers 3 Floppy disk drives Sy IDE ATAJATAPI controllers Keyboards Mice and other pointing devices Monitors E Network adapters E9 3Com EtherLink XL 10 100 PCI For Complete PC Management NIC 3C905C Tx L BMotorola SURFboard SBG USB Gateway Ports COM amp LPT Processors Sound video and game controllers System devices Universal Serial Bus controllers Although your SBG model number may be different than in the images in this guide the procedure is the same 8 Double click Network adapters 9 Click the Motorola SURFboard SBG940 USB Gateway The Uninstall icon displays on the window near the top 10 Click the Uninstall icon 11 Close the Device Manager and Control Panel windows 12 Perform Running the Motorola USB Driver Removal Utility on page 104 f xX lt 4103 gt SBG940 User Guide Home Print Exit Q MOTOROLA Overview Installation Troubleshooting Conta
23. access point to distinguish between multiple WLANs in the same area All clients on a WLAN must have the same ESSID as the access point On the SBG940 you can set the ESSID on the Wireless gt NETWORK page The most widely used LAN type also known as IEEE 802 3 The most common Ethernet networks are 10Base T which provide transmission speeds up to 10 Mbps usually over unshielded twisted pair wire terminated with RJ 45 connectors Fast Ethernet 100Base T provides speeds up to 100 Mbps Base means baseband technology and T means twisted pair cable Each Ethernet port has a physical address called the MAC address A tComLabs standard that is DOCSIS adapted for use in Europe A message generated by a device to inform an operator or the network management system that something has occurred A connection point in a computer where a circuit board can be inserted to add new capabilities Extensible Authentication Protocol To return to your previous page click the Acrobat Go to Previous View button ft Home Print Exit xXx lt 117 gt SBG940 User Guide Q MOTOROLA Overview Installation Troubleshooting Contact FAQ Specifications License Configuration Basic Gateway TCP IP Wireless USB F FCS F type connector firewall flow FEC FDMA frame frequency FTP full duplex G gain gateway gateway IP address GHz GUI frame check sequence A type of connector u
24. appear something like aa E eeccceccece Generate WEP Keys WEP Authentication O Open Shared Key Encryption Enable 64 Bit Enable 128 Bit Enter 10 HEX chars Enter 26 HEX chars or 13 UU or 5 ASCII chars ASCII chars Keyi e704d8bce7 e704d8bce78be042718adca8b2 O key 2 718adca8b2 BfAc696d44d10d6b8222d1978 O key 3 Bf4c696d44 ffbd5918a1b024e93bd2475dc7 Okera B22201078 cc adBidbfc1 37 c898233206332 Before performing step 7 consider the following e Ifall of your wireless adapters support 128 bit encryption you can select Enable 128 Bit Otherwise you must select Enable 64 Bit e Fora WLAN client equipped with a Motorola wireless adapter you can enter the WEP Passphrase when you perform Configuring a Wireless Client for WEP For all other wireless adapters you will probably need to enter the generated WEP key that you designate in step 7 7 Under WEP CONFIGURATION set WEP Authentication Encryption Key 1 to Key 4 Sets whether shared key authentication is enabled to provide data privacy on the WLAN Open System Any WLAN client can transmit data to any other client without authentication It is the default if the Security Mode is set to WEP e Shared Key The SBG940 authenticates and transfers data to and from all clients having shared key authentication enabled We recommend this setting Use a WEP key length that is compatible with your wireless client adapters Choose one of e Enable 64 Bi
25. by third parties may be subject to separate end user license agreements from the manufacturers of such Software The Software is never sold Motorola licenses the Software to the original customer and to any subsequent licensee for personal use only on the terms of this License Motorola and its 3rd party licensors retain the ownership of the Software You may USE the Software only in connection with the operation of the Product TRANSFER the Software including all component parts and printed materials permanently to another person but only if the person agrees to accept all of the terms of this License If you transfer the Software you must at the same time transfer the Product and all copies of the Software if applicable to the same person or destroy any copies not transferred TERMINATE this License by destroying the original and all copies of the Software if applicable in whatever form You may not 1 Loan distribute rent lease give sublicense or otherwise transfer the Software in whole or in part to any other person except as permitted under the TRANSFER paragraph above 2 Copy or translate the User Guide included with the Software other than for personal use 3 Copy alter translate decompile disassemble or reverse engineer the Software including but not limited to modifying the Software to make it operate on non compatible hardware 4 Remove alter or cause not to be displayed any copyright notices or startup mes
26. clean dry cloth Never use cleaning fluid or similar chemicals Do not spray cleaners directly on the unit or use forced air to remove dust e Avoid damaging the cable modem with static by touching the coaxial cable when it is attached to the earth grounded coaxial cable TV wall outlet e Always first touch the coaxial cable connector on the cable modem when disconnecting or re connecting USB or Ethernet cable from the cable modem or the user s PC e Operate this product only from the type of power source indicated on the product s marking label If you are not sure of the type of power supplied to your home consult your dealer or local power company Upon completion of any service or repairs to this product ask the service technician to perform safety checks to determine that the product is in safe operating condition Be sure that the outside cable system is grounded so as to provide some protection against voltage surges and built up static charges Article 820 20 of the NEC Section 54 Part of the Canadian Electrical Code provides guidelines for proper grounding and in particular specifies the CATV cable ground shall be connected in the grounding system of the building as close to the point of cable entry as practical Apparaten skall anslutas till jordat uttag nar den ansluts ett naverk FCC Compliance Class B Digital Device This device complies with part 15 of the FCC Rules Operation is subject to the following two con
27. cloth Never use cleaning fluid or similar chemicals Do not spray cleaners directly on the unit or use forced air to remove dust Signing Up for Service You must sign up with a cable provider to access the Internet and other online services To activate your service call your local cable provider You need to provide the MAC address marked HFC MAC ID printed on the Label on the Bottom of the SBG940 You can record it in the SBG940 Quick Installation Guide You should ask your cable provider the following questions e Do you have any special system requirements e When can I begin to use my SBG940 e Are there any files need to download after am connected Dol need a user name or password to access the Internet or use e mail f xX lt lt 16 gt SBG940 User Guide Home Print Exit Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Q MOTOROLA Configuration Basic Gateway TCP IP Wireless USB Computer System Requirements You can connect Microsoft Windows Macintosh UNIX or Linux SBG940 LAN computers equipped as follows to the One of the following Ethernet 10Base T or 10 100Base T Ethernet adapter with proper NIC driver software installed Wireless Any IEEE 802 11g or IEEE 802 11b device For information about the Motorola WN825G Wireless Card PCMCIA type II 3 3 V slot or WPCI810G Wireless Adapter see Optional Accessories e PC with Pentium class or bett
28. ipconfig and press ENTER to display the IP configuration A display similar to the following indicates a normal configuration C WINNT System32 cmd exe Microsoft Windows 2000 Version 5 00 2195 F lt C gt Copyright 1985 2000 Microsoft Corp C gt ipconf ig Windows 2000 IP Configuration Ethernet adapter Local Area Connection 2 Connection specific DNS Suffix surfhoard com IP Address s a 192 168 0 4 Subnet Mask s e a s a m a 255 255 255 6 Default Gateway 192 168 0 1 Ethernet adapter Local Area Connection Media State Cable Disconnected C N El If an Autoconfiguration IP Address is displayed as in the following window there is an incorrect connection between the PC and the SBG940 or there are cable network problems Check the cable connections and determine if you can view cable TV channels on your television 101 x Microsoft Windows 2000 Version 5 08 2195 lt C gt Copyright 1985 2000 Microsoft Corp IC gt ipconf ig Windows 2000 IP Configuration Ethernet adapter Local Area Connection 2 Connection specific DNS Suffix Autoconf iguration IP Address 169 254 45 20 Subnet Mask 255 255 0 0 Default Gateway After verifying the cable connections and proper cable TV operation renew the IP address f xX lt 64 gt SBG940 User Guide Home Print Exit Overview Installation Troubleshooting Contact FAQ Specificatio
29. or Windows 2000 to the SBG940 USB port Caution A Before plugging in the USB cable be sure the SBG940 Installation CD ROM is inserted in the PC CD ROM drive fe To connect a PC to the USB port 1 2 3 4 Insert the SBG940 Installation CD ROM in the CD ROM drive Install the USB driver following the appropriate procedure for Setting Up a USB Driver Connect the USB cable to the USB port on the SBG940 Rear Panel Connect the other end to the USB port on the computer Step 3 Step 1 AT Step 4 f xX lt 20 gt SBG940 User Guide Home Print Exit Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Q MOTOROLA Configuration Basic Gateway TCP IP Wireless USB Wall Mounting If you mount the unit on the wall you must e Locate the unit as specified by the local or national codes governing residential or business cable TV and communications services e Follow all local standards for installing a network interface unit network interface device NIU NID If possible mount the unit to concrete masonry a wooden stud or other very solid wall material Use anchors if necessary for example if you must mount the unit on drywall To mount your SBG940 on the wall 1 Print the Wall Mounting Template on page 23 Go to page 23 and click the Print icon or choose Print from the File menu to display the Print dialog box The following image is from Adobe Ac
30. the Acrobat Go to Previous View button ft Home Print x Exit lt q 126 gt SBG940 User Guide Q MOTOROLA Overview Installation Troubleshooting Contact FAQ Specifications License Configuration Basic Gateway TCP IP Wireless USB R RADIUS RAS registration return loss RF RFC RJ 11 RJ 45 ROM router routing table RTS Remote Authentication Dial In User Service server typically used in large corporate settings Remote Access Server How a cable modem makes itself known to the CMTS The cable modem configuration file and authorization are verified and the CoS is negotiated A measurement of the quality of the match of the device to the cable system Return loss is the ratio of the amount of power reflected by the device A return loss of 20 dB or greater is preferred Radio Frequency signals used by the CMTS transmitter and receiver to send data over HFC The carrier is modulated to encode the digital data stream for transmission across the cable network Request for Comments published on the IETF or other websites Many RFCs become international standards The most common type of connector for household or office phones An 8 pin modular connector the most common connector type for 10Base T or 100Base T Ethernet networks read only memory On IP networks a device connecting at least two networks which may or may not be similar A router is typically located at a gateway between
31. these incoming connections the SBG940 supports port triggering The SBG940 is preconfigured with port triggering for common applications You can also configure additional port triggers if needed Configuring port triggers for an application requires e The application transport protocol TCP or UDP e The application port number You can use the default values for the remaining parameters f xX a 48 gt SBG940 User Guide Home Print Exit Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Q MOTOROLA wooo n n an Only one computer at a time connected to the SBG940 can use an application requiring port triggering Use this page to view predefined port triggers STATUS PORT TRIccERS Loc predefined This page allows you to enable or disable the predefined Application Level Gateway Port E Ga y Triggers triggers A Port Trigger is needed for certain applications that need one or more ports opened to operate properly The typical applications that need Port Triggers to operate properly are games video conferencing and file transfer e g FTP Note You must ensure your firewall policy allows traffic on the application control ports through the firewall for any Port Triggers you configure Reboot f X Log Out DirectX TCP M 47624 47624 TCP UDP Disable DirectX UDP M 47624 47624 TCP UDP Disable DirectXs UDP M 6073 6073 TCP UDP Disable DirectXs TCP M 6073 6073 TCP UD
32. when not in use The first time you plug in the SBG940 allow 5 to 30 minutes to find and lock on the appropriate communications channels Step 2 To AC power steps 5 to 6 7 Check that the lights on the front panel cycle through this sequence oS Turns on when AC power is connected to the SBG940 Indicates that the power is connected properly DS Flashes while scanning for the downstream receive channel Changes to solid green when the receive channel is locked US Flashes while scanning for the upstream send channel Changes to solid green when the send channel is locked ONLINE Flashes during SBG940 registration and configuration Changes to solid green when the SBG940 is registered Flashes when the SBG940 is transmitting or receiving data over the Internet Cabling the LAN After connecting to the cable system you can connect your wired Ethernet LAN Some samples are shown in Wired Ethernet LAN On each networked computer you must install proper drivers for the Ethernet NIC Detailed information about network cabling is beyond the scope of this document f xX lt 18 gt SBG940 User Guide Home Print Exit Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Q MOTOROLA Configuration Basic Gateway TCP IP Wireless USB Obtaining an IP Address for Ethernet Obtaining an IP Address in Windows 98 Windows 98 SE or Windows Me You must do the following on each Ethernet client PC running Windows
33. you want to install Protocol is a language a computer uses Computers must use the same protocol to communicate f xX q 56 gt SBG940 User Guide Home Print Exit Overview Installation Troubleshooting Contact FAQ Specifications Glossary License mororora Configuration Basic Gateway TCP IP Wireless USB 7 Click Protocol on the Select Network Component Type window and click Add The Select Network Protocol window is displayed Select Network Protocol A k xj Click the Network Protocol that you want to install then click OK If you have y an installation disk for this component click Have Disk Network Protocol AppleTalk Protocol DLC Protocol Internet Protocol TCP IP NetBEUI Protocol Network Monitor Driver NWLink IP lt SPX NetBIOS Compatible Transport Protocol Have Disk Cancel 8 Click Internet Protocol TCP IP 9 Click OK The Local Area Connection number Properties window is re displayed Local Area Connection 2 Properties 21x General Connect using E3 Motorola SurfBoard SBG USB Gateway ay Configure Components checked are used by this connection E Client for Microsoft Networks vi 8 File and Printer Sharing for Microsoft Networks Internet Protocol TCP IP Uninstall Properties Description Transmission Control Protocol Internet Protocol The default wide area network protocol that provides communication
34. 4 54 gt SBG940 User Guide Home Print Exit Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Q mororora Basic Gateway TCP IP Wireless USB Configuring TCP IP in Windows 2000 1 On the Windows Desktop click Start 2 Select Settings and then Control Panel from the pop up menus to display the Control Panel window File Edit View Favorites Tools Help Back gt GQsearch G Folders amp WG Gs x aA E Address Control Panel eG es s of Add Remove Add Remove Administrative ATI CSNW Date Time Display Folder Hardware Programs Tools Multime Options a 4 Pen Ss a 9 amp amp B Gaming Internet Java Plug in Keyboard Mouse Cenia Phone and Options Options Dial up Modem Connections o m aT Power Printers QuickTime RealPlayer Regional Scannersand Scheduled Sounds and Options Options Cameras Tasks Multimedia System Users and Passwords Connects to other computers networks and the Internet 3 Double click the Network and Dial up Connections icon to display the Network and Dial up Connections window J Network and Dial up Connections File Edit View Favorites Tools Advanced Help Back Qsearch Gyrolders CBristory Address a Network and Dial up Connections CG Make New a Connection o tion 2 Motorola SurfBoard USB Cable Modem 584100 A f xX lt 4 55 gt SBG940 User Guide Home Print Exit Ov
35. 40 over a wireless connection 2 Inthe Address or Location field type http 192 168 100 1 or http 192 168 0 1 and press ENTER to display the Log In window sy Motorola SBG1000 Microsoft Internet Explorer iaj x File Edit View Favorites Tools Help Ea A o 4 E e Ala a 3B amp Back Forward Stop Refresh Home Search Favorites History Mail Print Address http 192 168 100 1 x Go Links Wireless Cable Modem Gateway SBG User ID A T Password v able Modem MOTOROLA Log In goshoad WEBSERVER l 3 In the User ID field type the User Name the default is admin this field is case sensitive 4 In the Password field type the Password the default is motorola this field is case sensitive ft om X lt 25 gt SBG940 User Guide Home Print Exit Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Q MOTOROLA Configuration Basic Gateway TCP IP Wireless USB 5 Click Log In to display the SBG940 user configuration and status windows 4 Motorola SBG1000 Microsoft Internet Explorer File Edit View Favorites Tools Help a e aa aE B 3 Back Fonverd Stop Refresh Home Search Favorites History Mail Print Address hutp 192 168 100 1 hames asp z Go Links SIGNAL ADDRESSES CONFIGURATION LOGS SBG This page provides information about the startup process of the Cable Modem If ther
36. AC connector to connect to the AC power outlet f xX lt 6 gt SBG940 User Guide Home Print Exit Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Q MOTOROLA Configuration Basic Gateway TCP IP Wireless USB Label on the Bottom of the SBG940 To receive data service you need to provide the MAC address marked HFC MAC ID to your cable provider CUSTOMER SM BCDEFGHIJKL SIN PPPPMMY JJJ SSSSSCAABBC CCC C MAC ID ABCDEF012345 HF C MAC ID a USB CPE MAC D ABCDEF012345 GATEWAY MGMT MAC ID ABCDEF012345 SBG940 LAN Choices The SBG940 enables you to connect up to 253 client computers on a combination of e Wireless LAN e Wired Ethernet LAN e USB Connection Each computer needs appropriate network adapter hardware and driver software The clients on the Ethernet wireless or USB interfaces can share e Internet access with a single cable provider account subject to cable provider terms and conditions e Files printers storage devices multi user software applications games and video conferencing Wireless and wired network connections use Windows networking to share files and peripheral devices such as printers CD ROM drives floppy disk drives and lomega Zip Drives f xX lt 7 gt SBG940 User Guide Home Print Exit Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Q MOTOROLA Configu
37. Authentication O Remote Radius Local WPA PSK Radius 1812 PSK Port Passphrase Radius Server Type ipva Radius TETT 0 0 0 0 Save Changes Reset Wireless Defaults Caution The default Security Mode setting None provides no security for transmitted data f xX lt 4 82 gt SBG940 User Guide Home Print Exit Q MOTOROLA Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Wireless gt SECURITY advanced Page Use this page to configure advanced wireless security settings mee m catevay E Wireless gt gt E Freva E Admin Pitino Reboot STATUS NETWORK STATISTICS advanced This page allows you to configure advanced wireless security settings M Disable ESSID Broadcast Allow Any Station Access Allow Only Listed Stations Access Apply Listed Stations Delete New Station e g 11 22 MAC ACCESS CONTROL LIST DD NEW STATION 33 aa bbicc Add Station Delete Wireless gt Security ADVANCED page fields Field or Button Description Disable ESSID Broadcast If selected only wireless clients stations having the same Network Name ESSID as the SBG940 can communicate with the SBG940 Closed network operation is a SBG940 enhancement to IEEE 802 11b The default is not selected off MAC ACCESS CONTROL You can restrict wireless access to one to 32 wireless client
38. Basic Gateway TCP IP Wireless USB Setting Up a USB Driver The following subsections describe setting up a USB driver if you connect a PC to the USB port on the SBG940 Before connecting a PC to the USB port perform one of the following procedures based on your Windows version Setting Up a USB Driver in Windows 98 Setting Up a USB Driver in Windows 2000 Setting Up a USB Driver in Windows Me Setting Up a USB Driver in Windows XP The SBG940 USB driver does not support Macintosh or UNIX computers For those systems you can connect through Ethernet only Caution A Be sure the SBG940 Installation CD ROM is inserted in the CD ROM drive before you plug in the 1 USB cable If you have a problem setting up the USB driver remove it by performing one of e Removing the USB Driver from Windows 98 or Windows Me e Removing the USB Driver from Windows 2000 e Removing the USB Driver from Windows XP Then perform Running the Motorola USB Driver Removal Utility on page 104 f xX a 86 gt SBG940 User Guide Home Print Exit Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Q m ROLA Configuration Basic Gateway TCP IP Wireless USB Setting Up a USB Driver in Windows 98 1 Insert the SBG940 Installation CD ROM in the CD ROM drive This CD contains the USB drivers and must be inserted and read by the PC before you connect the SBG940 to the PC 2 Connec
39. Battle net visit http www battle net You may need to create custom port triggers to enable other games to operate properly If you set custom port triggers and enable the firewall you must customize the firewall to allow traffic through those ports To create custom port triggers use the Gateway gt PORT TRIGGERS custom Page f xX lt 37 gt SBG940 User Guide Home Print Exit Overview Installation Troubleshooting Contact FAQ Specifications Glossary License MOTOROLA Configuration Basic Gateway TCP IP Wireless USB Configuring a Gaming DMZ Host Caution The gaming DMZ host is not protected by the firewall It is open to communication or hacking from any computer on the Internet Consider carefully before configuring a device to be in the DMZ Some games and game devices require one of e The use of random ports e The forwarding of unsolicited traffic For example to connect a PlayStation 2 for PS2 online gaming designate it as the gaming DMZ host because the ports required vary from game to game For these games we recommend configuring the gaming computer or device as a gaming DMZ device To configure a gaming DMZ device on the Gateway gt LAN dhcp leases Page 1 Reserve a private IP address for the computer or game device MAC address 2 Designate the device as a DMZ device You can reserve IP addresses for multiple devices but only one can be designated as the gaming DMZ at once
40. Broadcast laarin o ifinfo MAC ACCESS CONTROL LIST Reboot Allow Any Station Access x Log out Eeen Aen ae Allow Only Listed Stations Access Apply STATIONS Listed Stations Delete Delete ADD NEW STATION New Station e g 11 22 33 aa bbicc Po Add Station 4 To restrict wireless access to systems in the MAC access control list select Allow Only Listed Stations Access and click Apply 5 To add a wireless client type its MAC address in the format xx xx xx xx xXx xx in the New Station field and click Add Station You can add up to 32 wireless clients to the MAC access control list f xX lt 4 75 gt SBG940 User Guide Home Print Exit Overview Installation Troubleshooting Contact FAQ Specifications Glossary License mororora Basic Gateway TCP IP Wireless USB Configuring the Wireless Clients For each wireless client computer station install the wireless adapter such as a Motorola WN825G WPCI1810G or WU830G following the instructions supplied with the adapter Be sure to 1 Insert the CD ROM for the adapter in the CD ROM drive on the client 2 Install the device software from the CD 3 Insert the adapter in the PCMCIA or PCI slot or connect it to the USB port A Chr reee rier Step 3 a itt HH o E Vp ERRERA Configure the adapter to obtain an IP address automatically The Motorola wireless adapters are supplied with a client configuration
41. DS LISTED ON THE REGULATORY SAFETY SOFTWARE LICENSE AND WARRANTY INFORMATION CARD NOT ALL STANDARDS APPLY TO ALL MODELS NO WARRANTIES OF ANY KIND ARE PROVIDED BY MOTOROLA WITH RESPECT TO THIS PRODUCT EXCEPT AS STATED ON THE REGULATORY SAFETY SOFTWARE LICENSE AND WARRANTY INFORMATION CARD MOTOROLA S WARRANTIES DO NOT APPLY TO PRODUCT THAT HAS BEEN REFURBISHED OR REISSUED BY YOUR SERVICE PROVIDER Copyright 2004 by Motorola Inc All rights reserved No part of this publication may be reproduced in any form or by any means or used to make any derivative work such as translation transformation or adaptation without written permission from Motorola Inc Motorola reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of Motorola to provide notification of such revision or change Motorola provides this guide without warranty of any kind either implied or expressed including but not limited to the implied warranties of merchantability and fitness for a particular purpose Motorola may make improvements or changes in the product s described in this manual at any time MOTOROLA and the Stylized M Logo are registered in the US Patent amp Trademark Office Microsoft Windows Windows Me Windows NT and Xbox are registered trademarks and Windows XP and Xbox Live are trademarks of Microsoft Corporation Microsoft Windows screen shots are used by permission of Micro
42. Firewall gt POLICY advanced Page Do not create a custom firewall policy unless you have the necessary expertise and the need to do so Instead select one of the predefined policy templates as described in Setting the Firewall Policy To create a custom firewall policy first select Custom and click Apply on the Firewall gt POLICY basic Page Then use this page to configure a custom firewall policy CE OE Elwira Firewall Reboot x Log out _ To base the custom policy on a predefined firewall policy template choose High Medium or Low in the Policy POLICY advanced This page allows you to construct a custom firewall policy by setting all necessary configuration parameters Port ID O Enable Allowed Protocol IP Lv Port Range fo fo Protocol Number Allow Inbound Allow Outbound 0 J Aaa FIREWALL POLICY Foci Enable fort Renae Alowed Protocol All B Allow OB Protocole DNS Yes Yes a oO O 12 12 UDP FTP j 90 90 TCP Yes Yes 0 Telnet 700 700 UDP TCP No Yes 0 ICMP 1010 1010 UDP TCP No 0 HTTPS j 80 80 IP 5 Apply Applying a Policy Template will erase previously defined customizations Policy Template Low nd Apply Policy Template Template field and click Apply Policy Template ft Home Print x lt 32 gt SBG940 User Guide Exit Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Q MOTOR
43. G940 Setup Program again Perform the first four checks in Cannot send or receive data Check the Security Mode setting on the Wireless gt SECURITY basic Page If you enabled WPA and configured a passphrase on the SBG940 be sure each affected wireless client has the identical passphrase If this does not solve the problem check whether the wireless client supports WPA e If you enabled WEP and configured a key on the SBG940 be sure each affected wireless client has the identical WEP key If this does not solve the problem check whether the client wireless adapter supports the type of WEP key configured on the SBG940 To temporarily eliminate the Security Mode as a potential issue select None and click Apply After resolving your problem be sure to re enable wireless security On the Wireless gt SECURITY advanced Page e Check whether you turned on Disable ESSID Broadcast If it is on be sure the network name ESSID on each affected wireless client is identical to the ESSID on the SBG940 e Check whether you enabled Allow Only Listed Stations Access If you did be sure the MAC address for each affected wireless client is correctly listed For detailed information see Setting Up Your Wireless LAN On the Wireless gt SECURITY basic Page check whether the WPA Encryption type is TKIP If all of your wireless clients support AES change the WPA Encryption to AES as described in step 4 in Configurin
44. Gateway in the list Client for Microsoft Networks 4 Click OK The System Settings Change window is displayed System Settings Change Q E 5 Disconnect the USB cable from the PC or SBG940 6 Click Yes to restart the computer 7 Perform Running the Motorola USB Driver Removal Utility on page 104 f xX lt 97 gt SBG940 User Guide Home Print Exit Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Q MOTOROLA Removing the USB Driver from Windows 2000 1 On the Windows desktop click Start 2 Click Settings 3 Click Control Panel to display the Control Panel window I Eie Edit view Favorites Tools Help Back Qsearch Gyrolders GHristory ME GS X Address ControlPanel 0 Pao a s m w amp Accessibility Add Remove Add Remove Administrative Date Time a xi Options Hardware Programs Tools z i a4 amp Display Folder Options Fonts Game Internet Controllers Options Pn g a gt d S o 3 u Keyboard Mouse Network and Phoneand Power Options Dial up Co Modem a AT 4 Printers Regional Scannersand Scheduled Sounds and Options Cameras Tasks Multimedia Provides system information and changes environment settings C B My Computer z 4 Double click System to display the System Properties window 5 Click the Hardware tab System Properties E 2 x General Network Identification Hardware User Profiles Advanc
45. Glossary License Q MOTOROLA Basic Gateway TCP IP Wireless USB Setting Up a USB Driver in Windows XP 1 Insert the SBG940 Installation CD ROM in the CD ROM drive This CD contains the USB drivers and must be inserted and read by the PC before you connect the SBG940 to the PC 2 Connect the USB cable as shown in USB Connection A few seconds after you complete the USB connection the Found New Hardware Wizard window is displayed Found New Hardware Wizard Welcome to the Found New Hardware Wizard This wizard helps you install software for USB Cable Modem If your hardware came with an installation CD 6 or floppy disk insert it now What do you want the wizard to do Install the software automatically Recommended Install from a list or specific location Advanced Click Next to continue 3 Be sure Install the software automatically is selected 4 Click Next Windows automatically searches for the correct USB drivers and installs them If the installation is successful the following window is displayed Found New Hardware Wizard Completing the Found New Hardware Wizard The wizard has finished installing the software for Motorola SURFboard SBG USB Gateway Click Finish to close the wizard Finish Although your SBG model number may be different than in the images in this guide the procedure is the same 5 Click Finish to complete the installation Otherwise be sur
46. License Configuration Basic Gateway TCP IP Wireless USB gt O FD gt a Do I need to change my Internet service provider ISP Currently most Internet service providers do not provide cable Internet access Contact your cable company for your specific information Do I need to subscribe to cable TV to get cable Internet access No but you will need to subscribe to cable Internet service Some systems require that you subscribe to basic service before you can get Internet access and or offer a discount when you use your own SBG940 Check with your local cable company for specific information What type of technical support is available For questions about your Internet service connection or SBG940 call your cable provider What do do if my SBG940 stops working Troubleshooting provides tips to diagnose problems and simple solutions If you continue to have problems call your cable provider Can multiple game players on the SBG940 LAN log onto the same game server and play simultaneously with just one public IP address It depends on the game server For more information about gaming see Gaming Configuration Guidelines f xX lt 4110 gt SBG940 User Guide Home Print Exit Q MOTOROLA Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Configuration Basic Gateway TCP IP Wireless USB Specifications Wireless Standards compliance RF frequency rang
47. Mask 255 255 255 0 MAC Address 00 08 0E D2 F4 71 DHCP Server Enabled Yes DHCP LEASE TABLE pire Time 2003 01 14 2003 01 14 192 168 0 2 00 C0 F0 3B 3E 9C Micron 95 Dynamic 12 54 49 13 54 49 Mapping Protoco 206 19 86 131 2233 192 168 0 2 2233 206 19 86 131 2228 192 168 0 2 2228 THROUGH HOST These fields display settings that are set on the other Gateway pages For field descriptions see the following subsections that describe the fields on each tab f xX lt 40 gt SBG940 User Guide Home Print Exit Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Q mororora Basic Gateway TCP IP Wireless USB Gateway gt WAN Page Use this page to configure the external public wide area network WAN interface STATUS SUUE LAN PORT TRIGGERS LOG O Cable This page allows you to configure the External public Wide Area Network WAN Interface Host Name l Wireless a E Firewall G y gt gt 1 14 ee 1 Reboot E X Log Out Enable DHCP client obtain dynamic IP address C Disable DHCP client use static IP address Static IP Address 206 19 86 131 Static IP Subnet Mask 255 255 255 224 WAN Default Gateway 206 19 86 129 DNS IP Address 1 206 19 80 10 DNS IP Address 2 206 19 86 10 DNS IP Address 3 0 0 0 0 TCP Session Wait Timeout po seconds UDP Session Wait Timeout po seconds ICMP Session Wait Timeout po seconds Apply
48. NMP The basic SNMP V2 PDU types are get request get next request get bulk request response set request inform request and trap Ranging that is performed on an on going basis after initial ranging has taken place Layer 1 in the OSI architecture It provides services to transmit bits or groups of bits over a transmission link between open systems It entails the electrical mechanical and handshaking procedures A process that occurs when a cable modem simultaneously transmits data and requests additional bandwidth A network utility that tests host reachability by sending a small packet to the host and waiting for a reply If you PING a computer IP address and receive a reply you know the computer is reachable over the network It also stands for Packet InterNet Groper The physical media dependent sublayer of the physical layer which transmits bits or groups of bits over particular types of transmission links between open systems It entails the electrical mechanical and handshaking procedures Physical connection made from one point to another The plain old telephone service offered through the PSTN basic analog telephone service POTS uses the lowest 4 kHz of bandwidth on twisted pair wiring On a computer or other electronic device a port is a socket or plug used to physically connect it to the network or to other devices in TCP IP a port is a number from 0 to 65536 used logically by a client program to spe
49. Network Address Translation is an Internet standard for a LAN to use one set of IP addresses for internal traffic and a second set of IP addresses for external traffic NAT provides some security because the IP addresses of SBG940 LAN computers are invisible on the Internet If NAT is enabled on the Gateway page there is a one to one mapping between each public IP address and client IP address Network Address Port Translation is the most common form of address translation between public and private IP addresses NAPT is a mapping of one public IP address to many private IP addresses If NAPT is enabled on the Gateway page one public IP address is mapped to an individual private IP address for up to 245 LAN clients National Electrical Code United States The regulations for construction and installation of electrical wiring and apparatus suitable for mandatory application by a wide range of state and local authorities Two or more computers connected to communicate with each other Networks have traditionally been connected using some kind of wiring Software packaged with a NIC that enables the computer to communicate with the NIC Layer 3 in the OSI architecture that provides services to establish a path between open systems The network layer knows the address of the neighboring nodes packages output with the correct network address data selects routes and recognizes and forwards to the transport layer incoming messages for local h
50. OLA Configuration Basic Gateway TCP IP Wireless USB Firewall gt POLICY advanced page fields Field Description NEW FILTER ENTRY Use these fields to set up one or more custom firewall filters if you have the necessary expertise Port ID Type the protocol being filtered Enable Select this box to enable firewall policy filtering for the port Allowed Protocol Select the allowed protocols from the drop down list Port Range From To Sets the port range which must contain all ports required by the protocol Protocol Number Sets the protocol number of the IP packets to allow Allow Inbound Enables you to specify the port s on which inbound packets can pass through the firewall from the Internet to your LAN Allow Outbound Enables you to specify the port s on which outbound packets can pass through the firewall from your LAN to the Internet Stateful inspection ensures appropriate responses for outbound sessions Add Click to add the new filter It is displayed on the FIREWALL POLICY table FIREWALL POLICY Table Lists your custom firewall filters Enable Select this box to enable firewall policy filtering for the port Delete Select the Delete box to delete the filter Apply Click to apply your changes FIREWALL POLICY TEMPLATE Policy Template You can use this drop down list to select a predefined policy template on which to base your custom template High Medium or Low These templates are described in Setting the F
51. P Disable MS zone com TCP MS zone com UDP Battle n et1 TCP Battle n et2 UDP Battle n et3 TCP Battle n et4 UDP Quicktim e RTSP TCP Netmeeti ng H 3 323 Vv 6667 6667 TCP UDP Disable 6667 6667 TCP UDP Disable Vv Vv 6112 6112 TCP UDP Disable 6112 6112 TCP UDP Disable 4000 4000 TCP UDP Disable 4000 4000 TCP UDP Disable 554 554 TCP UDP Disable 1720 1720 TCP UDP TCP Net2Phon e 6801 6801 TCP UDP Disable MSN Msg 1863 1863 TCP UDP Disable AOL IM 5190 5190 TCP UDP Disable Apply Gateway gt PORT TRIGGERS predefined page fields Field Description Name Displays the unique name for the port triggers This is typically the protocol name Enable Select this box to activate the port triggers for the predefined application Protocol Displays the transport protocol for the port trigger TCP or UDP Port Range Displays the port range From To for the port trigger Session Chaining Displays the session chaining selection for the port trigger Disable TCP or TCP UDP Session Interval Displays the session interval set for the port trigger Address Replace Displays the address replacement method for the port trigger Multi Host Displays the multi host selection for the port trigger X a419 SBG940 User Guide Home Print Exit Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Q mororoia Gateway gt PORT TRIGGERS custom Page Use this page to create a cust
52. SB Enabling Remote Access You can enable remote access to the SBG940 over the Internet You must know the userid password and public IP address assigned to your SBG940 to run the Setup Program over the Internet Remote access is provided using a web browser on the remote client and connecting to the SBG940 web server To enable remote access to the SBG940 1 On the SBG940 Setup Program left panel click Admin to display the ADMIN basic page 2 Click advanced to display the ADMIN advanced page ADMIN mica cas fm catevay E Wireless fa Firewall E Admin gt ADMIN ADVANCED i info I Enable remote access This page allows advanced user configuration of your admin settings amp Reboot Apply Hx Log out 3 Click the box next to Enable remote access to enable it 4 Click Apply to apply your change f xX lt 28 gt SBG940 User Guide Home Print Exit Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Q MOTOROLA Configuration Basic Gateway TCP IP Wireless USB Getting Help To get help on any underlined item or field click the text For example if you click a field or the help button on the ADMIN basic page the following help is displayed This page allows basic user configuration of your admin settings CHANGE PASSWORD User Id Jadmin mice m esena fa wireless The CMG is initially configu
53. SBG940 User Guide Home Print Exit Q MOTOROLA Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Gateway gt WAN page fields continued Field DNS IP Address 1 DNS IP Address 2 DNS IP Address 3 TCP Session Wait Timeout UDP Session Wait Timeout ICMP Session Wait Timeout Apply ft Home Print Description The cable provider DNS server provides name to IP address resolution If the cable provider does not automatically assign DNS addresses from their DHCP server they must provide at least one DNS server IP address to enter in these fields in dotted decimal format The default is None Sets the maximum time in seconds to wait before assuming a TCP session has timed out The default is 24 hours Sets the maximum time in seconds to wait before assuming a UDP session has timed out The default is 300 seconds 5 minutes Sets the maximum time in seconds to wait before assuming an ICMP session has timed out The default is 300 seconds 5 minutes Click to apply your changes xX lt 42 gt Exit SBG940 User Guide Q MOTOROLA Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Gateway gt LAN nat config Page Use this page to enable NAT and add clients to the CURRENT NAT PASSTHROUGH list fa Freval E Admin mine aa amp Reboot x usg oue STATUS WAN WELE PORT FORWARDING PORT TRIGGERS LOG This page allows
54. User Guide Wireless Cable intelligence everywhere Modem Gateway Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Q MOTOROLA Configuration Basic Gateway TCP IP Wireless USB WARNING TO PREVENT FIRE OR SHOCK HAZARD DO NOT EXPOSE THIS PRODUCT TO RAIN OR MOISTURE THE UNIT MUST NOT BE EXPOSED TO DRIPPING OR SPLASHING DO NOT PLACE OBJECTS FILLED WITH LIQUIDS SUCH AS VASES ON THE UNIT CAUTION TO PREVENT ELECTRIC SHOCK THIS EQUIPMENT MAY REQUIRE A GROUNDING CONDUCTOR IN THE LINE CORD CONNECT THE UNIT TO A GROUNDING TYPE AC WALL OUTLET USING THE POWER CORD SUPPLIED WITH THE UNIT CAUTION THIS PRODUCT WAS QUALIFIED UNDER TEST CONDITIONS THAT INCLUDED THE USE OF THE SUPPLIED CABLES BETWEEN SYSTEMS COMPONENTS TO ENSURE REGULATORY AND SAFETY COMPLIANCE USE ONLY THE PROVIDED POWER AND INTERFACE CABLES AND INSTALL THEM PROPERLY CAUTION DIFFERENT TYPES OF CORD SETS MAY BE USED FOR CONNECTIONS TO THE MAIN SUPPLY CIRCUIT USE ONLY A MAIN LINE CORD THAT COMPLIES WITH ALL APPLICABLE PRODUCT SAFETY REQUIREMENTS OF THE COUNTRY OF USE CAUTION INSTALLATION OF THIS PRODUCT MUST BE INACCORDANCE WITH NATIONAL WIRING CODES AND CONFORM TO LOCAL REGULATIONS CAUTION DO NOT OPEN THE UNIT DO NOT PERFORM ANY SERVICING OTHER THAN THAT CONTAINED IN THE INSTALLATION AND TROUBLESHOOTING INSTRUCTIONS REFER ALL SERVICING TO QUALIFIED SERVICE PERSONNEL CAUTION CHANGES AND MODIFICATIONS NOT EXPRESSLY APPROVED
55. ansmitted data nor protect network data from unauthorized intrusions The SBG940 provides the following wireless security measures which are described in Setting Up Your Wireless LAN e To prevent unauthorized eavesdropping you must encrypt data transmitted over the wireless interface using one of Ifall of your wireless clients support Wi Fi Protected Access WPA encryption we recommend using WPA see Configuring WPA on the SBG940 and Configuring a Wireless Client for WPA Otherwise configure a Wired Equivalency Privacy WEP key on the SBG940 and each WLAN client see Configuring WEP on the SBG940 and Configuring a Wireless Client for WEP e To protect LAN data from unauthorized intrusions you can restrict WLAN access to computers having one or both of Known MAC addresses see Configuring a MAC Access Control List on the SBG940 The same unique network name ESSID as the SBG940 see Configuring the Wireless Network Name on the SBG940 and Configuring a Wireless Client with the Network Name ESSID Restricting access to computers having the same network name is also called disabling ESSID broadcasting or enabling closed network operation f xX a 13 gt SBG940 User Guide Home Print Exit Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Q MOTOROLA Configuration Basic Gateway TCP IP Wireless USB Port Fo
56. are warned that you must reboot for your change to take effect Rebooting takes 10 to 15 seconds After rebooting you must log in again If you have the need you can e View the rules for the High Medium or Low predefined policy templates or create a custom policy on the Firewall gt POLICY advanced Page e Configure a firewall alert on Firewall gt ALERT basic Page and Firewall gt ALERT email Page e View the firewall logs on the Firewall gt LOGS Page For information about how the firewall can affect gaming see Gaming Configuration Guidelines The predefined policies provide outbound Internet access for computers on the SBG940 LAN The SBG940 firewall uses stateful inspection to allow inbound responses when there already is an outbound session running corresponding to the data flow For example if you use a web browser outbound HTTP connections are permitted on port 80 Inbound responses from the Internet are allowed because an outbound session is established When required you can configure the SBG940 firewall to allow inbound packets without first establishing an outbound session You also need to configure a port forwarding entry on the Gateway gt PORT FORWARDING config Page or a DMZ client on the Gateway gt LAN nat config Page f xX lt 31 gt SBG940 User Guide Home Print Exit Q MOTOROLA Overview Installation Troubleshooting Contact FAQ Specifications Glossary License
57. assign static IP addresses by leasing an IP address and subnet mask to each client It enables the automatic reuse of unused IP addresses The SBG940 is simultaneously a DHCP client and a DHCP server A DHCP server at the cable system headend assigns a public IP address to the SBG940 and optionally to clients on the SBG940 LAN e The SBG940 contains a built in DHCP server that assigns private IP addresses to clients An undesired change in signal waveform within a transmission medium A nonlinear reproduction of the input waveform A de militarized zone is one or more hosts logically located between a private LAN and the Internet A DNZ prevents direct access by outside users to private data The term comes from the geographic buffers located between some conflicting countries such as North and South Korea In a typical small DMZ configuration the DMZ host receives requests from private LAN users to access external web sites and initiates sessions for these requests The DMZ host cannot initiate a session back to the private LAN Internet users outside the private LAN can access only the DMZ host You can use a DMZ to set up a web server or for gaming without exposing confidential data The Domain Name System is the Internet system for converting domain names to IP addresses A DNS server contains a table matching domain names such as Internetname com to IP addresses such as 192 169 9 1 When you access the world wide web a DNS s
58. ation see Configuring the Wireless Network Name on the SBG940 After you specify the network name many wireless cards or adapters automatically scan for an access point such as the SBG940 and the proper channel and data rate If your card requires you to manually start scanning for an access point do so following the instructions in the documentation supplied with the card Never provide the ESSID to anyone who is not authorized to use your WLAN f xX lt 77 gt SBG940 User Guide Home Print Exit Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Q MOTOROLA SoS T e Aaaa mann anan Wireless Pages in the SBG940 Setup Program Use the Wireless pages to control and monitor the wireless interface e Wireless gt STATUS Page e Wireless gt NETWORK Page e Wireless gt SECURITY basic Page e Wireless gt SECURITY advanced Page e Wireless gt STATISTICS page After you edit some fields and click Apply you are warned that you must reboot for your change to take effect Rebooting takes 10 to 15 seconds After rebooting you must log in again f xX lt 78 gt SBG940 User Guide Home Print Exit Q MOTOROLA Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Configuration Basic Gateway TCP IP Wireless USB Wireless gt STATUS Page You can use this display only page to e View the wireless interface status e Help perform
59. ay to enable Baseline Privacy Automatic medium dependent interface crossover detects and corrects cabling errors by automatically reversing the send and receive pins on any port It enables the use of straight through wiring between the SBG940 Ethernet port and any computer printer or hub To return to your previous page click the Acrobat Go to Previous View button ft Home Print xX a113 gt Exit SBG940 User Guide Q MOTOROLA Overview Installation Troubleshooting Contact FAQ Specifications License Configuration Basic Gateway TCP IP Wireless USB B bandwidth Baseline Privacy baud BCP BER binary bit rate BPKM bps bridge broadband broadcast The transmission capacity of a medium in terms of a range of frequencies Greater bandwidth indicates the ability to transmit more data over a given period of time An optional feature that encrypts data between the CMTS and the cable modem or gateway Protection of service is provided by ensuring that a cable modem or gateway uniquely identified by its MAC address can only obtain keys for services it is authorized to access The analog signaling rate For complex modulation modes the digital bit rate is encoded in multiple bits per baud for example 64 QAM encodes 6 bits per baud and 16 QAM encodes 4 bits per baud Binary Communication Protocol The bit error rate is the ratio of the number of erroneous bits or characters received from
60. cation This product contains a radio transmitter and accordingly has been certified as compliant with 47 CFR Part 15 of the FCC Rules for intentional radiators Products that contain a radio transmitter are labeled with FCC ID and the FCC logo CAUTION Exposure to Radio Frequency Radiation To comply with the FCC RF exposure compliance requirements the separation distance between the antenna and any person s body including hands wrists feet and ankles must be at least 20 cm 8 inches Canada Industry Canada IC The wireless radio of this device complies with RSS 210 and RSS 102 of Industry Canada This Class B digital device complies with Canadian ICES 003 Cet appareil num rique de la classe B est conforme a la norme NMB 003 du Canada To prevent radio interference to the licensed service this device is intended to be operated indoors and away from windows to provide maximum shielding Equipment or its transmit antenna that is installed outdoors is subject to licensing Only use the antenna s provided with this product or an antenna approved by Motorola Regulatory Safety Software License and Warranty Information Card This product is provided with a separate Regulatory Safety Software License and Warranty Information card If one is not provided with this product please ask your service provider or point of purchase representative as the case may be THIS PRODUCT IS IN COMPLIANCE WITH ONE OR MORE OF THE STANDAR
61. cify a server program Ports 0 to 1024 are reserved To return to your previous page click the Acrobat Go to Previous View button ft Home Print Exit xX 4125 gt SBG940 User Guide Q MOTOROLA Overview Installation Troubleshooting Contact FAQ Specifications License Configuration Basic Gateway TCP IP Wireless USB port mirroring port triggering PPP PPTP private IP address protocol provisioning PSTN public IP address Q QPSK QoS A feature that enables one port Source on the SBG940 to be copied to another port destination to be studied The destination mirrors the transmitted from or received to data on the source port to enable the person managing the network to monitor activity A mechanism that allows incoming communication with specified applications Primarily used for gaming applications Point to Point Protocol is used to transport other protocols typically for simple links over serial lines It is most commonly used to access the Internet with a dial up modem Point to Point Tunneling Protocol encapsulates other protocols It is a new technology to create VPNs developed jointly by several vendors An IP address assigned to a computer on the SBG940 LAN by the DHCP server on the SBG940 for a specified lease time Private IP addresses are used by the SBG940 LAN only they are invisible to devices on the Internet See also public IP address A formal set of rules and conventions
62. ck advanced to display the Wireless gt SECURITY advanced Page status network statistics advanced m cable This page allows you to configure advanced wireless security settings DE E Wireless gt m Admin M Disable ESSID Broadcast Sine MAC ACCESS CONTROL LIST Reboot xlo oue Allow Any Station Access Allow Only Listed Stations Access Apply STATIONS Listed Stations Delete Delete ADD NEW STATION New Station e g 11 22 33 aa bbice Add Station 8 Select Disable ESSID Broadcast to restrict WLAN access to clients configured with the same Network Name ESSID as the SBG940 9 Click Apply to save your changes f xX lt 74 gt SBG940 User Guide Home Print Exit Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Q m ROLA Configuration Basic Gateway TCP IP Wireless USB Configuring a MAC Access Control List on the SBG940 You can restrict wireless access to one to 32 wireless clients based on the client MAC address To configure a MAC access control list 1 On the SBG940 Setup Program left panel click Wireless 2 Click the SECURITY tab 3 Click advanced to display the Wireless gt SECURITY advanced Page STATUS statistics advanced This page allows you to configure advanced wireless security settings my cabie fm cstewsy E Wireless gt x Mi Disable ESSID Broadcast fm Freva Disable ESSID
63. com broadband Details About 8 Click Exit to exit the Motorola USB Driver Removal Utility or You can click Details to display informational messages about the files that were found and deleted similar to the ones shown at left If necessary scroll down to view the entire list Click OK to close the details window USB Driver Removal Details E Exi Motorola USB Driver Removal Details Path MotUsbDriverlnst is running from is E OS service pack Service Pack 1 Removal Process Started at 15 47 51 Removing Driver sys file Re install the USB driver following one of Setting Up a USB Driver in Windows 98 on page 87 e Setting Up a USB Driver in Windows Me on page 94 e Setting Up a USB Driver in Windows 2000 on page 91 e Setting Up a USB Driver in Windows XP on page 95 If you continue to have problems contact your cable provider f xX lt 4105 gt SBG940 User Guide Home Print Exit Q MOTOROLA Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Configuration Basic Gateway TCP IP Wireless USB Troubleshooting If the solutions listed here do not solve your problem contact your cable provider Before calling your cable provider try pressing the reset button on the rear panel Resetting the SBG940 may take 5 to 30 minutes Your service provider may ask for the status of the lights as described in Front Panel Lights and Error Conditions
64. computer interface for add on devices such as printers scanners mice modems or keyboards USB supports data transfer rates of 12 Mbps and plug and play installation You can connect up to 127 devices to a single USB port unshielded twisted pair wire A virtual local area network is group of devices on different LAN segments that are logically configured to communicate as if they are connected to the same wire Voice over Internet Protocol is a method to exchange voice fax and other information over the Internet Voice and fax have traditionally been carried over traditional telephone lines of the PSTN using a dedicated circuit for each line VoIP enables calls to travel as discrete data packets on shared lines VoIP is an important part of the convergence of computers telephones and television into a single integrated information network A virtual private network is a private network that uses virtual connections tunnels routed over a public network usually the Internet to provide a secure and fast connection usually to users working remotely at home or in small branch offices A VPN connection provides security and performance similar to a dedicated link for example a leased line but at much lower cost A wide area network provides a connection over a large geographic area such as a country or the whole world The bandwidth depends on need and cost but is usually much lower than for a LAN Wireless access point or Wire
65. ct FAQ Specifications Glossary License Running the Motorola USB Driver Removal Utility Before running the Motorola USB Driver Removal Utility you must run the Windows Device Manager by performing one of e Removing the USB Driver from Windows 98 or Windows Me on page 96 e Removing the USB Driver from Windows 2000 on page 98 e Removing the USB Driver from Windows XP on page 100 To run the Motorola USB Driver Removal Utility 1 Insert the SBG940 Installation CD ROM in the CD ROM drive After a short time a window with language choices is displayed 2 Press the Esc key on the keyboard to exit the start up screens 3 To start Windows Explorer click Start and select Run On the Run window type explorer and click OK BX Exploring Sbg D File Edit View Go Favorites Tools Help e gt fa TA x Back Forward Up Cut Copy Paste Undo Delete Properties Views Address H DA Folders x Acrobat40 A Desktop resources E p My Computer DS_Store 3 Floppy 4 G autorun H Wing8_se C Launch ME a A netmotem a Acrobat4d NetMotCM 2 resources gt NetMotCM sys Printers BUT remove Control Panel 1 68MB Disk free space 0 bytes Ey My Computer YW Your Windows Explorer may appear different than in the image on this page There are variations between Windows versions and you can configure Wi
66. cussion of network security is beyond the scope of this document SBG940 security measures shown in a logical network diagram SBG940 DMZ computer _ Firewall Wireless Security aoe Bier tg Encryption MAC access control orclosed network operation Wired Ethernet LAN Wireless LAN Computer Firewall The SBG940 firewall protects the SBG940 LAN from undesired attacks and other intrusions from the Internet It provides an advanced integrated stateful inspection firewall supporting intrusion detection session tracking and denial of service attack prevention The firewall e Maintains state data for every TCP IP session on the OSI network and transport layers e Monitors all incoming and outgoing packets applies the firewall policy to each one and screens for improper packets and intrusion attempts e Provides comprehensive logging for all User authentications Rejected internal and external connection requests Session creation and termination Outside attacks intrusion detection You can configure the firewall filters to set rules for port usage For information about choosing a predefined firewall policy template see Setting the Firewall Policy f xX a 12 gt SBG940 User Guide Home Print Exit Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Q MOTOROLA Configuration Basic Gateway TCP IP Wireless USB DMZ A de militarize
67. d zone DMZ is one or more computers logically located outside the firewall between an SBG940 LAN and the Internet A DMZ prevents direct access by outside users to private data For example you can set up a web server on a DMZ computer to enable outside users to access your website without exposing confidential data on your network A DMZ can also be useful to play interactive games that may have a problem running through a firewall You can leave a computer used for gaming only exposed to the Internet while protecting the rest of your network For more information see Gaming Configuration Guidelines Port Triggering When you run an application that accesses the Internet it typically initiates communications with a computer on the Internet For some applications especially gaming the computer on the Internet also initiates communications with your computer Because NAT does not normally allow these incoming connections e The SBG940 has preconfigured port triggers for common applications e Ifneeded you can configure additional port triggers on the Gateway gt PORT TRIGGERS custom Page Wireless Security Because WLAN data is transmitted using radio signals it may be possible an unauthorized person to access your WLAN unless you prevent them from doing so To prevent unauthorized eavesdropping of data transmitted over your LAN you must enable wireless security The default SBG940 settings neither provide security for tr
68. displayed be sure the SBG940 Installation CD ROM is in the CD ROM drive and follow steps 7 to 12 Otherwise you can skip to step 13 Insert Disk E xi Please insert the Compact Disc labeled USBCM into amp your CD ROM drive D and then click OK You can also click OK if you want files to be copied Cancel from an alternate location such as a floppy disk or a network server f xX lt 4 92 gt SBG940 User Guide Home Print Exit Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Q MOTOROLA Basic Gateway TCP IP Wireless USB 7 On the Insert Disk window click OK The Files Needed window is displayed LI i x H Some files on USBCM are needed Cancel Insert USBCM into the drive selected below and then click OK Copy files from Bt Browse 8 If necessary select the CD ROM drive in the Copy files from list 9 Click Browse 10 Locate the NetMotCM sys file in the CD ROM root directory 11 Double click the NetMotCM sys file The Files Needed window is displayed 12 Click OK The Found New Hardware Wizard window is displayed Found New Hardware Wizard x Completing the Found New Hardware Wizard Motorola SURFboard SBG USB Gateway Windows has finished installing the software for this device To close this wizard click Finish lt Back 13 Click Finish to complete the installation When you finish setting up the USB driver you can cont
69. ditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Note This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures e Reorient or relocate the receiving antenna e Increase the separation between the equipment and receiver e Connect the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult the dealer or an experienced radio TV technician for help f xX lt ii gt SBG940 User Guide Home Print Exit Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Q MOTOROLA Configuration Basic Gateway TCP IP Wireless USB FCC Certifi
70. e Data rate Modulation Number of channels Transmit power Receive sensitivity Router Ethernet standards compliance Routing protocol Number of uplink ports Electrical Input voltage range Power consumption Environmental Operating temperature Storage temperature Humidity Antennas LED Indicators Interfaces Dimensions Weight Home Print IEEE 802 11g IEEE 802 11b DSSS IEEE 802 11g OFDM 2 412 to 2 462 GHz for North America 2 412 to 2 835 GHz for Japan 1 Mbps DBPSK 2 Mbps DQPSK 5 5 or 11 Mbps CCK 6 9 12 18 24 36 48 or 54 Mbps OFDM 1 Mbps DBPSK 2 Mbps DQPSK 5 5 11 Mbps CCK 6 9 12 18 24 36 48 54 Mbps OFDM Europe 13 Spain 2 France 4 US 11 Japan 14 17 dBm EIRP 65 dBm at 54 Mbps IEEE 802 3 IEEE 802 3u RIP V2 4 100 240 VAC 50 60 Hz 9 watts nominal 0 to 40 C 150 to 10000 ft 30 to 80 C 5 to 95 RH non condensing One external removable antenna with a unique connector per FCC requirements One external adjustable non removable antenna One Power one Receive DS one Send US one Online one Internet one USB one Wireless and four Ethernet One AC power one F type one USB Series B and four RJ 45 290 mm 11 5 in wide x 160 mm 5 5 in deep x 70 mm 2 5 in tall 1 8 Ibs unit only xX a111 gt SBG940 User Guide Exit Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Q MOTOROLA Con
71. e ESD nc cn tiertelaendadiaed REE raS ENU a7 SBG940 User Guide Q MOTOROLA Overview Installation Troubleshooting Contact Configuration Basic Gateway TCP IP Wireless USB FAQ Specifications Glossary License Wireless Pages in the SBG940 Setup Program 78 Wireless gt STATUS Page 0055 79 Wireless gt NETWORK Page 045 80 Wireless gt SECURITY basic Page 82 Wireless gt SECURITY advanced Page 83 Wireless gt STATISTICS page 5 84 Setting Up a USB Driver 86 Setting Up a USB Driver in Windows 98 87 Setting Up a USB Driver in Windows 2000 91 Setting Up a USB Driver in Windows Me 94 Setting Up a USB Driver in Windows XP 95 Removing the USB Driver from Windows 98 or WihKOWS ING sirier cata nc aha eda ete side ean eee 96 Removing the USB Driver from Windows 2000 98 Removing the USB Driver from Windows XP 100 Running the Motorola USB Driver Removal Utility 104 Troubleshooting 00 00005 106 Front Panel Lights and Error Conditions 107 COMA USiiis ou ccecceteeendewsene 108 Frequently Asked Questions 109 Specifications io 2 0 60 s4e00eseees 111 CROSSE ici ced rta ri ages 113 Software License 055 131 ffi om X lt vi gt Home Print Exit SBG940 User Guide Q MOTOROLA Overview Installation Troubleshooting Contac
72. e is a problem with the startup the word Failed may appear in the Status column Should this Cable occur visit the Help area and perform the Checkup procedures listed there If the problem continues click on the word Failed for more detailed information about the failure or call m Gateway your service provider for assistance Wireless fm Firewall Task Status i l amin Acquire Downstream Channel Done Obtain Upstream Parameters Done Reboot Establish IP Connectivity using DHCP Done x Log out Establish Time Of Day Done Transfer Operational Parameters through TFTP Done Cable Modem Status Operational EN e Click To Perform a aa Cable Configure and monitor the cable system connection Gateway Configure and monitor the gateway preferences see Configuring the Gateway Wireless Configure and monitor the wireless interface see Setting Up Your Wireless LAN Firewall Configure and monitor the firewall see Setting the Firewall Policy Admin Changing the Default Password Info Display information about the SBG940 Setup Program Reboot Restart the SBG940 It is the same as pressing the reset button on the Rear Panel for less than five seconds Log Out Log out of the SBG940 If you have difficulty starting the SBG940 Setup Program see Troubleshooting for information Router is a configuration option that may appear on your window but may not be supported For so
73. e the SBG940 Installation CD ROM is correctly inserted in the CD ROM drive When you finish setting up the USB driver you can continue with Configuring TCP IP f xX lt 4 95 gt SBG940 User Guide Home Print Exit Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Q MOTOROLA Basic Gateway TCP IP Wireless USB Removing the USB Driver from Windows 98 or Windows Me 1 On the Windows Desktop right click one of In Windows 98 the Network Neighborhood icon In Windows ME the My Network Places icon The Network window is displayed Network 2 x Configuration The following network components are installed 3Com Fast EtherLink XL 10 100Mb TX Ethernet Adapter Motorola SURFboard SBG USB Gateway TCP IP gt 3Com Fast EtherLink XL 10 100Mb TX Ethernet A TCP IP gt Motorola SURFboard SBG USB Gateway Piopernies Primary Network Logon Windows Logon Hiie andem Shanna Description OK Cancel Although your SBG model number may be different than in the images in this guide the procedure is the same 2 Click the Motorola SURFboard SBG940 USB Gateway f xX a 96 gt SBG940 User Guide Home Print Exit Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Q m ROLA Basic Gateway TCP IP Wireless USB 3 Click Remove The Network window no longer displays Motorola SURFboard SBG940 USB
74. ed m Hardware Wizard The Hardware wizard helps you install uninstall repair sn unplug eject and configure your hardware m Device Manager The Device Manager lists all the hardware devices installed on your computer Use the Device Manager to change the properties of any device Driver Signing Device Manager m Hardware Profiles cm Hardware profiles provide a way for you to set up and store different hardware configurations Hardware Profiles ft om X lt 98 gt SBG940 User Guide Home Print Exit Overview Installation Troubleshooting Contact FAQ Specifications Glossary License mororora Basic Gateway TCP IP Wireless USB 6 Click Device Manager to display the Device Manager window 10 11 12 13 10 x aton vew e gt Sm Eleal R A MOTOROLA RUQ2PT Computer Uninstall Disk drives Display adapters 23 DVD CD ROM drives H Floppy disk controllers H Floppy disk drives H IDE ATA ATAPI controllers Keyboards A Mice and other pointing devices 3 Monitors Network adapters E 3Com EtherLink 10 100 PCI For Complete PC Management NIC 3C905C Tx ay Motorola SURFboard SBG USB Gateway ay Ports COM amp LPI 4 Sound video and game controllers m System devices Universal Serial Bus controllers Although
75. ed an outbound session Reboot FIREWALL POLICY X Log Out High Safest configuration highest security Medium Common configuration modest risk Low Minimum security higher risk Your own customized firewall policy Press Apply then go to the Advanced page to complete customization Custom None No security highest risk Apply NOTE Firewalls are not foolproof A We recommend choosing the most secure policy A 4 Select the most secure firewall policy you can High The safest predefined firewall policy template providing the highest security We recommend this setting Medium A predefined firewall policy template providing a common configuration having modest risk Low A predefined firewall policy template providing minimum security with a higher risk of intrusions Custom You may need to create a custom firewall policy on the Firewall gt POLICY advanced Page Do not create a custom policy unless you have the necessary expertise and the need to do so None Disables the firewall To enable easy network setup it is the default After you set up your network use High Medium or Low to improve your security f xX lt 30 gt SBG940 User Guide Home Print Exit Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Q MOTOROLA Configuration Basic Gateway TCP IP Wireless USB 5 Click Apply to apply your changes After you edit some fields and click Apply you
76. er processor e Windows 98 Windows 98 SE Windows Me Windows 2000 Windows XP Windows NT Macintosh or Linux operating system with operating system CD ROM available e Minimum 16 MB RAM recommended e 10 MB available hard disk space You can use any web browser such as Microsoft Internet Explorer or Netscape Navigator with the SBG940 You can use the USB connection with any PC running Windows 98 Windows 2000 Windows Me or Windows XP that has a USB interface The USB connection requires special USB driver software that is supplied on the SBG940 Installation CD ROM You can upgrade your USB drivers from the Motorola Downloads page http broadband motorola com noflash usb_drivers asp f xX lt 17 gt SBG940 User Guide Home Print Exit Q MOTOROLA Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Configuration Basic Gateway TCP IP Wireless USB Connecting the SBG940 to the Cable System 1 Be sure the computer is on and the SBG940 is unplugged 2 Connect one end of the coaxial cable to the cable outlet or splitter 3 Connect the other end of the coaxial cable to the cable connector on the SBG940 Hand tighten the connectors to avoid damaging them 4 Insert the SBG940 Installation CD ROM into the CD ROM drive 5 Plug the power cord into the power connector on the SBG940 6 Plug the power cord into the electrical outlet This turns the SBG940 on You do not need to unplug it
77. erver translates the URL displayed on the browser to the destination website IP address The DNS lookup table is a distributed Internet database no one DNS server lists all domain name to IP address matches The CableLabs Data Over Cable Service Interface Specification defines interface standards for cable modems gateways and supporting equipment to deliver data between an HFC network and a computer systems or television sets To emphasize its use as a cable modem standard DOCSIS is now called CableLabs Certified Cable Modems Euro DOCSIS is DOCSIS adapted for use in Europe A unique name such as motorola com that maps to an IP address Domain names are typically much easier to remember than are IP addresses Direct Sequence Spread Spectrum To return to your previous page click the Acrobat Go to Previous View button ft Home Print Exit xX lt 4116 gt SBG940 User Guide Q MOTOROLA Overview Installation Troubleshooting Contact FAQ Specifications License Configuration Basic Gateway TCP IP Wireless USB dotted decimal format download downstream driver DSL DSSS dynamic IP address E encapsulate encode encrypt endpoint ESSID Ethernet Euro DOCSIS event expansion slot EAP Method of representing an IP address or subnet mask using four decimal numbers called octets Each octet represents eight bits In a class C IP address the octets are network network network host
78. erview Installation Troubleshooting Contact FAQ Specifications Glossary License mororora Basic Gateway TCP IP Wireless USB 4 Click Local Area Connection number The value of number varies from system to system The Local Area Connection number Status window is displayed General r Connection Status Connected Duration 00 04 20 Speed 750 0 Kbps Activity aP 7 Sen ts Received Packets 0 0 Properties Disable 5 Click Properties Information similar to the following window is displayed Local Area Connection 2 Properties E 2 x General Connect using E3 Motorola SurfBoard SBG USB Gateway ay Configure Components checked are used by this connection a Client for Microsoft Networks 8 File and Printer Sharing for Microsoft Networks Internet Protocol TCP IP Uninstall Properties Description Transmission Control Protocol Internet Protocol The default wide area network protocol that provides communication across diverse interconnected networks J Show icon in taskbar when connected Close Cancel 6 If Internet Protocol TCP IP is in the list of components TCP IP is installed You can skip to step 10 If Internet Protocol TCP IP is not in the list click Install The Select Network Component Type window is displayed Select Network Component Type 2x Click the type of network component
79. et mask domain name and DNS server to provide a continuous Internet connection The Internet Protocol Security protocols are IETF authentication and encryption standards for secure packet exchange over the Internet IPSec works at OSI layer 3 and secures everything on the network Internet Key Exchange Internet Security Association and Key Management Protocol Integrated Services Digital Network The International Organization for Standardization http www iso ch is a worldwide federation of national standards bodies from approximately 140 countries ISO is a non governmental organization established in 1947 to promote the development of standardization and related activities in the world with a view to facilitating the international exchange of goods and services and to developing cooperation in the spheres of intellectual scientific technological and economic activity Internet Service Provider International Telecommunications Union kilohertz one thousand cycles per second To return to your previous page click the Acrobat Go to Previous View button ft Home xX lt 4121 gt SBG940 User Guide Print Exit Q MOTOROLA Overview Installation Troubleshooting Contact FAQ Specifications License Configuration Basic Gateway TCP IP Wireless USB L2F L2TP LAC LAN layer LCP latency LED LNS loopback Layer 2 Forwarding is an OSI layer 2 protocol that establishes a secure tunnel across the Internet t
80. figuration Basic Gateway TCP IP Wireless USB Downstream Modulation 64 or 256 QAM Maximum data rate 38 Mbps Frequency range 88 to 860 MHz 30 kHz minimum step size Bandwidth 6 MHz Maximum symbol rate 5 069 Msym s 64 QAM 5 361 Msym s 256 QAM Operating level range 15 to 15 dBmV Input impedance 75 ohms nominal Frequency range 88 to 860 MHz Upstream Modulation QPSK or 8 16 32 64 or 128 QAM Modulation rate TDMA 160 320 640 1280 2560 and 5120 KHz nominal S CDMA 1280 2560 and 5120 KHz Maximum data rate 30 Mbps Bandwidth TDMA 200 400 800 1600 3200 and 6400 kHz S CDMA 1600 3200 and 6400 kHz Symbol rates 160 320 640 1280 and 2560 ksym s Operating level range TDMA one channel 8 to 54 dBmV 32 QAM 64 QAM e 8 to 55 dBmV 8 QAM 16 QAM e 8 to 58 dBmV QPSK S CDMA 8 to 53 dBmvV all modulations Output impedance 75 ohms nominal Frequency range 5 to 42 MHz edge to edge Output return loss gt 6 dB 5 to 42 MHz General Cable interface F Connector female 75 ohm CPE network interface USB Ethernet 10 100Base T auto sensing CPE wireless interface IEEE 802 11g Data protocol TCP IP a Actual speed will vary Upload and download speeds are affected by several factors including but not limited to network traffic and services provided by your cable provider computer equipment server type number of connections to the server and the availability of Internet r
81. for exchanging data Different computer types for example PC UNIX or mainframe can communicate if they support common protocols The process of autodiscovery or manually configuring a cable modem on the CMTS The public switched telephone network is the traditional circuit switched voice oriented telephone network See also POTS The IP address assigned to the SBG940 by the cable provider A public IP address is visible to devices on the Internet See also private IP address Quadrature Amplitude Modulation uses amplitude and phase modulation to encode multiple bits of data in one signaling element QAM achieves faster data transfer than amplitude or phase modulation alone but the signal is more prone to errors caused by noise QAM requires a transmission circuit with a higher CNR than alternate modulation formats such as QPSK Two types of QAM are e 16 QAM encodes four bits per symbol as one of 16 possible amplitude and phase combinations e 64 QAM encodes six bits per symbol as one of 64 possible amplitude and phase combinations Quadrature Phase Shift Key QPSK modulation sends two bits of information per symbol period with one symbol 90 degrees out of phase with other symbols The four constellation points represented by the coordinates 0 0 0 1 1 0 1 1 represent the four possible combinations Quality of service describes the priority delay throughput and bandwidth of a connection To return to your previous page click
82. g WPA on the SBG940 xX a106 gt SBG940 User Guide Exit Q MOTOROLA Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Configuration Basic Gateway TCP IP Wireless USB Front Panel Lights and Error Conditions Light Turns Off During Startup If DS The downstream receive channel cannot be acquired US The upstream send channel cannot be acquired crs IP registration is unsuccessful The SBG940 is not properly plugged into the power outlet f xX lt 4107 gt Home Print Exit Turns Off During Normal Operation If The downstream channel is lost The upstream channel is lost The IP registration is lost The SBG940 is unplugged SBG940 User Guide Overview Installation Troubleshooting FAQ Specifications Glossary License Q MOTOROLA Configuration Basic Gateway TCP IP Wireless USB Contact Us If you need assistance while working with the SBG940 contact your cable provider For more information about customer service technical support or warranty claims see the Regulatory Safety Software License and Warranty Information card provided with the SBG940 For answers to typical questions see Frequently Asked Questions For more information about Motorola consumer cable products education and support visit http broadband motorola com consumers f xX lt 4108 gt SBG940 User Guide Home Print Exit Q MOTOROLA Overview Installation Troubleshooting Contact Spec
83. haracters Radius Server Currently IPv4 only Type Radius Server The RADIUS server IP address in dotted decimal format XXX XXX XXX XXX For Local WPA PSK authentication only set PSK The PSK password containing from 8 to 63 ASCII characters You must set the identical Passphrase passphrase on each WLAN client see Configuring a Wireless Client for WPA Click Save Changes If you need to restore the wireless defaults click Reset Wireless Defaults f xX a 69 gt SBG940 User Guide Home Print Exit Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Q MOTOROLA e a a app ane Configuring WEP on the SBG940 Use Wired Equivalent Privacy WEP only if you have wireless clients that do not support WPA Caution all wireless clients stations Never provide your WEP key or passphrase to anyone who is not AN If you use WEP encryption you must configure the same WEP key on the SBG940 access point and authorized to use your WLAN To enable WEP and set the key on the SBG940 1 On the SBG940 Setup Program left panel click Wireless 2 Click the SECURITY tab to display the Wireless gt SECURITY basic page STATUS NETWORK STATISTICS This page allows you to configure basic wireless security settings for either WEP or WPA m cable Select one of the Security Mode choice below and press Apply you can be able to configure OESTE and save your settings E Wire
84. he procedure for Removing the USB Driver from Windows 98 or Windows Me Then repeat this procedure Add New Hardware Wizard Although your SBG model number may be different than in the images in this guide the procedure is the same 10 After the window shown under step 9 is displayed click Next If a window with the message Copying Files displays and asks for the CD ROM drive type the CD ROM drive letter for example D and click OK If an Insert Disk window similar to the one below is displayed Windows 98 system files are needed to complete the installation To install the files insert your Windows 98 CD ROM in the CD ROM drive and click OK Insert Disk el x f xX lt 89 gt SBG940 User Guide Home Print Exit Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Q mororoia 11 Click Finish The Systems Settings Change window is displayed System Settings Change 2 ee 12 Click Yes to restart the computer When you finish setting up the USB driver you can continue with Configuring TCP IP If you have difficulties setting up the USB driver perform Removing the USB Driver from Windows 98 or Windows Me and repeat this procedure If that does not correct the problem see the Regulatory Safety Software License and Warranty Information card provided with the SBG940 for information about obtaining warranty service f XxX lt 90 gt
85. ies and is accredited by ANSI IEEE wireless network standards See Ethernet The Internet Engineering Task Force http www ietf org is an open international community of network designers operators vendors and researchers to develop and maintain Internet architecture Technical working groups issue working documents called Internet Drafts The IETF publishes review versions of the drafts called requests for comments RFCs Internet Group Membership Protocol the Internet multicasting standard IGMP establishes and maintains a database of group multicast addresses and interfaces to which a multicast router forwards multicast packets IGMP runs between multicast hosts and their immediately neighboring multicast routers A process where a router acts as an IGMP querier for multicast hosts and an IGMP host to a multicast router The total opposition to AC electron current flow within a device Impedance is typically 75 ohms for coax cable and other CATV components Noise of very short in duration typically of the order of 10 microseconds It is caused by electrical transients such as voltage spikes electric motors turning on and lightning or switching equipment that bleed over to the cable Noise typically caused by discrete frequencies picked up by the cable plant from radio broadcasts or an improperly grounded or shielded home appliance such as a hair dryer Ingress is the major source of cable system noise A worldwide collecti
86. ifications Glossary License Configuration Basic Gateway TCP IP Wireless USB Frequently Asked Questions Here are answers to questions our customers frequently ask Q A gt Oo FD gt O FD gt gt O gt Oo PFD gt a What is high speed cable Internet access Cable Internet access uses cable television wires instead of telephone lines to connect to the Internet It is extremely fast and does not tie up telephone lines for incoming or outgoing calls and faxes How fast is the Motorola SURFboard Cable Modem Gateway SBG940 Cable modems offer Internet access at speeds up to 100 times faster than a traditional phone modem You can experience speeds of over 1 000 Kbps Due to network condition such as traffic volume and the speed of the sites you visit actual speed may vary Many network and other factors can affect download speeds How many users can one SBG940 support A single SBG940 can support up to 253 users each assigned a unique IP address on a Class C network What is Network Address Translation NAT is a technique to translate private IP addresses on your LAN to a single IP address assigned by your cable provider that is that is visible to outside users on the Internet What are IEEE 802 11g and IEEE 802 11b They are IEEE wireless network standards What type of firewall is provided on the SBG940 The SBG940 provides a stateful inspection firewall For more information see Firewall and Se
87. indication message DTIM period is the number of Beacon Periods that elapse before a wireless client operating in power save mode listens for buffered broadcast or multicast messages from the SBG940 It can be from 1 to 99999 The default is 3 xX lt 81 gt SBG940 User Guide Exit Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Q MOTOROLA Configuration Basic Gateway TCP IP Wireless USB Wireless gt SECURITY basic Page Use this page to configure how your SBG940 encrypts wireless transmissions For information about using this page see Encrypting Wireless LAN Transmissions After you enable WEP or WPA on the SBG940 you must configure each WLAN client as described in Configuring the Wireless Clients status NETWORK statistics cate SECURITY MODE fm cateva E Wireless gt Security Mode O None O wer wea E Firewall E Admin Apply DC WEP CONFIGURATION WEP Reboot Passphrase X Log out HER Yes Open No Shared Key Authentication Encryption No Enable 64 Bit No Enable 128 Bit Enter 10 HEX chars Enter 26 HEX chars or 13 or 5 ASCII chars ASCII chars Yes Key 1 0000000000 00000000000000000000000000 Key Type No Key 2 0000000000 00000000000000000000000000 No Key 3 0000000000 00000000000000000000000000 No Key 4 0000000000 00000000000000000000000000 WPA CONFIGURATION WPA Encryption TKIP O AES Group Rekey Interval seconds WPA
88. inters and Other Hardware Remote Desktop Be Phone and Modem Options Pick a task B Set up or change your Internet connection B Create a connection to the network at your workplace Troubleshooters B Set up or change your home or small office network 2 Home or Small Office Networking 2 Internet Explorer 2 Network Diagnostics wi Internet Options s Network Connections or pick a Control Panel icon 4 Click Network Connections to display the LAN or High speed Internet connections Skip to step 7 5 Ifa classic view similar to below is displayed amp Control Panel File Edit Tools Help Q sxx b amp JO search gt Folders E View Favorites Address gt Control Panel Accessibility Add Hardware Options ZB Pe Fonts Game Controllers amp Power Options Printers and Regional and Scanners and Faxes Language Cameras System Taskbar and User Accounts Start Menu gt w 2 amp Add or Administrative Date and Time Display Remov Tools z Keyboard Vim Control Panel a G Switch to Category View See Also Internet Options Ss e 3 Scheduled Tasks Mouse Windows Update Help and Support Sounds and Audio Devices Folder Options t Phone and Modem A Speech 6 Double click Network Connections to display the LAN or High speed Internet connections ft m X Home Print Exit lt 60 gt SBG940 User Guide
89. inue with Configuring TCP IP If you have any difficulties setting up the USB driver perform Removing the USB Driver from Windows 2000 and repeat this procedure f xX a 93 gt SBG940 User Guide Home Print Exit Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Q m ROLA Configuration Basic Gateway TCP IP Wireless USB Setting Up a USB Driver in Windows Me 1 Insert the SBG940 Installation CD ROM in the CD ROM drive This CD contains the USB drivers and must be inserted and read by the PC before you connect the SBG940 to the PC 2 Connect the USB cable as shown in USB Connection A few seconds after you complete the USB connection the Add New Hardware Wizard window is displayed Add New Hardware Wizard 3 Click Next Windows automatically searches for the correct USB drivers and installs them If the installation is successful the following window is displayed Add New Hardware Wizard Although your SBG model number may be different than in the images in this guide the procedure is the same 4 If the window above is displayed click Finish Otherwise be sure the SBG940 Installation CD ROM is correctly inserted in the CD ROM drive When you finish setting up the USB driver you can continue with Configuring TCP IP f Xx lt 4 94 gt SBG940 User Guide Home Print Exit Overview Installation Troubleshooting Contact FAQ Specifications
90. irewall Policy Apply Policy Template Click to apply the selected Policy Template and cancel any customizations f xX lt 33 gt SBG940 User Guide Home Print Exit Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Q MOTOROLA Configuration Basic Gateway TCP IP Wireless USB Firewall gt ALERT basic Page You can use this page to set the alert mechanism for firewall intrusion detection events POLICY Cable r FirewallAlert E mail i you to select the alert mechanism to use when firewall Intrusion Detection events are detected Select the Email check box to be alerted via an SMTP email Note Email alerting assumes that an SMTP server is present to receive the email and that the SMTP Firewall gt gt server does not require any authentication e g user id password Gateway Wireless Admin ALERT BASIC Intrusion Detection M Email Reboot SERD Firewall gt ALERT basic page fields Field or Button Description Intrusion Detection Select Email to be alerted through SMTP e mail An SMTP server that does not require any authentication such as a user name or password must be present to receive the e mail Apply Click to apply your changes f xX a 34 gt SBG940 User Guide Home Print Exit Q MOTOROLA Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Firewall gt ALERT email Page You can use this page to configu
91. k Enable Wireless Interface ESSID Motorola Channel Operating Mode 11b 11g Standard v Transmit Power 00 v percent RTS Threshold 347 bytes Fragmentation Threshold 346 bytes Beacon Period 00 milliseconds DTIM Period beacons Save Changes Reset Wireless Defaults Wireless gt NETWORK page fields Field WIRELESS Enable Wireless Interface ESSID Channel Home Print Description Select this box to enable the wireless interface Sets a unique network name for the SBG940 WLAN to distinguish between multiple WLANs in the vicinity f you select Disable ESSID Broadcast on the Wireless gt SECURITY advanced Page all clients on the WLAN must have the same ESSID network name as the SBG940 It can be any alphanumeric case sensitive string up to 32 characters The default is Motorola We strongly recommend not using the default Never provide the ESSID to anyone who is not authorized to use your WLAN Sets the wireless radio channel You can change the channel if you encounter interference on the default channel The default is 1 one except in countries where the first channel permitted for wireless operation is not one xX lt 80 gt SBG940 User Guide Exit Q MOTOROLA Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Wireless gt NETWORK page fields continued Field Operating Mode ADVANCED SETUP Transmit Power RTS Threshold
92. l events are logged Select the Session check box to log session events Select the Blocking check box to log blocking events Select the Intrusion check box to log intrusion events NE Enable Session Log Enable Blocking Log Enable Intrusion Log Firewall gt LOGS page fields Field or Button Enable Session Log Enable Blocking Log Enable Intrusion Log Apply Description Select this box to log every data session from the private LAN that was authorized by the SBG940 firewall Usually the session log displays a history of normal data traffic It also lists the start of sessions the firewall terminated because The policy was changed They were eventually determined to be an intrusion or attack To display the session log click session Select this box to log inbound and outbound packets that the SBG940 firewall Does not allow to pass because they use protocols and or ports not explicitly allowed by the active policy Determines to be invalid because of a session or reassembly timeout To display the blocking log click blocking Select this box to log attacks using common network intrusion tactics that the SBG940 firewall detects and stops To display the intrusion log click intrusion Click to apply your changes If you enable the firewall the blacklist log is always generated Any IP address the firewall determines to have breached the active policy is added to the blacklist log To vie
93. lace packets inside other packets to send over a network The protocol of the enclosing packet is understood by each endpoint or tunnel interface where the packet enters and exits the network VPNs rely on tunneling to create a secure network Tunneling requires the following protocol types A carrier protocol such as TCP used by the network that the data travels over e An encapsulating protocol such as IPSec L2F L2TP or PPTP that is wrapped around the original data A passenger protocol such as IP for the original data A cable system that can transmit signals in both directions to and from the headend and the subscriber To return to your previous page click the Acrobat Go to Previous View button ft Home Print x Exit lt 4129 gt SBG940 User Guide Q MOTOROLA Overview Installation Troubleshooting Contact FAQ Specifications License Configuration Basic Gateway TCP IP Wireless USB U Z UDP unicast upstream USB UTP VLAN VoIP VPN WAN WAP WECA WEP WiFi Wireless Cable Modem Gateway WLAN world wide web WPA User Datagram Protocol A point to point data transmission sent from one sender to one receiver This the normal way you access websites See also broadcast and multicast In a cable data network upstream describes the direction of data sent from the subscriber computer through the cable modem to the CMTS and the Internet Universal Serial Bus is a