LEXMARK X94x Manual
Contents
1. If the finisher does not operate correctly these are possible solutions Try one or more of the following MAKE SURE THE CONNECTION BETWEEN THE FINISHER AND THE PRINTER IS SECURE If the finisher is listed on the menu settings page but paper jams when it exits the printer and enters the finisher it may not be properly installed Reinstall the finisher For more information see the hardware setup documentation that shipped with the finisher MAKE SURE YOU ARE USING A PAPER SIZE THAT IS COMPATIBLE WITH THE FINISHER EXIT BINS For more information about supported paper sizes click View User s Guide and Documentation on the Software and Documentation CD Flash memory card Make sure the flash memory card is securely connected to the printer system board Hard disk with adapter Make sure the hard disk is securely connected to the printer system board Internal print server If the internal print server does not operate correctly these are possible solutions Try one or more of the following CHECK THE PRINT SERVER CONNECTIONS e Make sure the internal print server is securely attached to the printer system board e Make sure you are using the correct optional cable and that it is securely connected MAKE SURE THE NETWORK SOFTWARE IS CONFIGURED CORRECTLY For information about installing software for network printing click View User s Guide and Documentation on the Software and Documentation CD Memory card M2. Select a lower scan resolution Poor scanned image quality These are possible solutions Try one or more of the following ARE THERE ANY ERROR MESSAGES ON THE DISPLAY Clear any error messages IS THE SCANNER GLASS DIRTY Clean the scanner glass with a clean lint free cloth dampened with water ADJUST THE SCAN RESOLUTION Increase the resolution of the scan for a higher quality output CHECK THE QUALITY OF THE ORIGINAL DOCUMENT Make sure the quality of the original document is satisfactory CHECK THE DOCUMENT PLACEMENT Make sure the document or photo is loaded facedown on the scanner glass in the upper left corner Partial document or photo scans These are possible solutions Try one or more of the following CHECK THE DOCUMENT PLACEMENT Make sure the document or photo is loaded facedown on the scanner glass in the upper left corner CHECK THE PAPER SIZE SETTING Make sure the Paper Size setting matches the paper loaded in the tray Cannot scan from a computer These are possible solutions Try one or more of the following ARE THERE ANY ERROR MESSAGES ON THE DISPLAY Clear any error messages CHECK THE POWER Make sure the printer is plugged in the power is on and Ready appears CHECK THE CABLE CONNECTIONS Make sure the network or USB cable is securely connected to the computer and the printer Solving fax problems Caller ID is not shown Contact your telecommunications company to v
3. ADF or facedown on the scanner glass in the upper left corner Note Do not load postcards photos small items transparencies photo paper or thin media such as magazine clippings into the ADF Place these items on the scanner glass MAKE SURE THE SHORTCUT NUMBER IS SET UP PROPERLY e Check to make sure the shortcut number has been programmed for the number that you want to dial e Asan alternative dial the telephone number manually Received fax has poor print quality These are possible solutions Try one or more of the following CAN THE DOCUMENT BE RE SENT Ask the person who sent you the fax to e Check that the quality of the original document is satisfactory e Resend the fax There may have been a problem with the quality of the telephone line connection e Increase the fax scan resolution if possible IS THE TONER LOW When 88 lt color gt toner lowappears or when you experience faded print replace the cartridge s MAKE SURE THE FAX TRANSMISSION SPEED IS NOT SET TOO HIGH Decrease the incoming fax transmission speed 1 Open a Web browser 2 Inthe address bar type the IP address of the printer and then press Enter 3 Click Configuration 4 Click Fax Settings 5 Click Analog Fax Setup 6 In the Max Speed box click on one of the following 2400 4800 9600 14400 33600 7 Click Submit Blocking junk faxes 1 Open a Web browser 2 Inthe address bar type the IP address of the printe
4. Control panel display is blank or displays only diamonds The printer self test failed Turn the printer off wait about 10 seconds and then turn the printer back on IfPerforming Self Testand Ready donot appear turnthe printer off and contact Customer Support Error message about reading USB drive appears Make sure the USB drive is supported For information regarding tested and approved USB flash memory devices visit the Lexmark Web site at www lexmark com Jobs do not print These are possible solutions Try one or more of the following MAKE SURE THE PRINTER IS READY TO PRINT Make sure Ready or Power Saver appears on the display before sending a job to print CHECK TO SEE IF THE STANDARD EXIT BIN IS FULL Remove the stack of paper from the standard exit bin CHECK TO SEE IF THE PAPER TRAY IS EMPTY Load paper in the tray MAKE SURE THE CORRECT PRINTER SOFTWARE IS INSTALLED e Verify that you are using the correct printer software e If you are using a USB port make sure you are running Windows Vista Windows XP Windows Server 2003 or Windows 2000 Me 98 and using compatible printer software MAKE SURE THE INTERNAL PRINT SERVER IS INSTALLED PROPERLY AND WORKING e Make sure the internal print server is properly installed and that the printer is connected to the network e Printa network setup page and check that the status shows Connected If the status is Not Connected check the network cables and then
5. eliminating the number and size of fonts the number and complexity of images and the number of pages in the job MAKE SURE THE PRINTER HAS ENOUGH MEMORY Add printer memory or an optional hard disk Unexpected page breaks occur Increase the Print Timeout value 1 Make sure the printer is on and Ready appears On the home screen touch rl Touch Settings Touch General Settings Touch W repeatedly until Timeouts appears Touch Timeouts vn OO WwW A WN Touch the pe next to Print Timeout repeatedly until the desired value appears 8 Touch Submit 9 Touch e Solving copy problems Copier does not respond These are possible solutions Try one or more of the following ARE THERE ANY ERROR MESSAGES ON THE DISPLAY Clear any error messages CHECK THE POWER Make sure the printer is plugged in the power is on and Ready appears Scanner unit does not close Make sure there are no obstructions 1 Liftthe scanner unit 2 Remove any obstruction keeping the scanner unit open 3 Lower the scanner unit Poor copy quality These are some examples of poor copy quality e Blank pages e Checkerboard pattern e Distorted graphics or pictures e Missing characters e Faded print e Dark print e Skewed lines e Smudges e Streaks e Unexpected characters e White lines in print These are possible solutions Try one or more of the following ARE THERE ANY ERROR MESSAGES ON THE DISPLAY Clear any error messages
6. to the printer The color information is passed through color conversion tables that translate the color into the appropriate amounts of cyan magenta yellow and black toner needed to produce the desired color The object information determines the application of color conversion tables For example it is possible to apply one type of color conversion table to text while applying a different color conversion table to photographic images Should I use PostScript or PCL emulation printer software What settings should I use for the best color The PostScript driver is strongly recommended for best color quality The default settings in the PostScript driver provide the preferred color quality for the majority of printouts Why doesn t the printed color match the color see on the computer screen The color conversion tables used in Auto Color Correction mode generally approximate the colors of a standard computer monitor However because of technology differences that exist between printers and monitors there are many colors that can also be affected by monitor variations and lighting conditions For recommendations on how the printer color sample pages may be useful in solving certain color matching problems see the question How can I match a particular color such as a corporate logo The printed page appears tinted Can adjust the color Sometimes a printed page may appear tinted for example everything printed seems
7. toner cartridge ARE THE PHOTOCONDUCTORS WORN OR DEFECTIVE Replace the photoconductor s Note The printer has four photoconductors cyan magenta yellow and black The cyan magenta and yellow photoconductors must all be replaced at the same time The black photoconductor can be replaced separately IS THERE TONER IN THE PAPER PATH Contact Customer Support Toner rubs Off These are possible solutions Try one or more of the following CHECK THE PAPER TYPE SETTING Make sure the Paper Type setting matches the paper loaded in the tray CHECK THE PAPER TEXTURE SETTING Make sure the Paper Texture setting matches the paper loaded in the tray Toner specks These are possible solutions Try one or more of the following IS A TONER CARTRIDGE DEFECTIVE Replace the toner cartridge IS THERE TONER IN THE PAPER PATH Contact Customer Support Transparency print quality is poor CHECK THE TRANSPARENCIES Use only transparencies recommended by the printer manufacturer CHECK THE PAPER TYPE SETTING Load transparencies and make sure the Paper Type setting is set to Transparency Uneven print density Replace the photoconductor s 11 Note The printer has four photoconductors cyan magenta yellow and black The cyan magenta and yellow photoconductors must all be replaced at the same time The black photoconductor can be replaced separately Solving color quality problems This sectio
8. wrapper until you use it CHECK THE PAPER TYPE SETTING Make sure the Paper Type setting matches the paper loaded in the tray CHECK THE PAPER Avoid textured paper with rough finishes IS THE TONER LOW When 88 lt color gt toner low appears or when you experience faded print you may be able to extend the life of the toner cartridge 1 Remove the toner cartridge 2 Firmly shake the cartridge side to side and front to back several times to redistribute toner 3 Reinsert the toner cartridge and continue printing Note Repeat this procedure multiple times until the print remains faded and then replace the toner cartridge IS THE FUSER WORN OR DEFECTIVE Replace the fuser Repeating defects Do MARKS OCCUR REPEATEDLY ONLY IN ONE COLOR AND MULTIPLE TIMES ON A PAGE Replace the photoconductor s if the defects occur every e 44mm 1 7 in e 94mm 3 7 in Note The printer has four photoconductors cyan magenta yellow and black The cyan magenta and yellow photoconductors must all be replaced at the same time The black photoconductor can be replaced separately Skewed print CHECK THE PAPER GUIDES Move the guides in the tray to the correct positions for the paper size loaded CHECK THE PAPER Make sure you are using paper that meets the printer specifications Print is too light These are possible solutions Try one or more of the following CHECK THE DARKNESS BRIGHTNESS AND CONTRAST
9. B or CMYK combinations Additionally certain situations exist in which the Off No color correction is software program or the computer operating system adjusts implemented the RGB or CMYK combinations specified in the program through color management The resulting printed color may not be an exact match of the Color Samples pages Display color correction Black usage is optimized for printing When manual color correction is enabled the printer employs business graphics user selected color conversion tables to process objects However Color Correction must be set to Manual or no user defined color conversion will be implemented Manual color correction settings are specific to the type of object being printed text graphics or images and how the color of the 12 What are detailed Color Samples and how do I access them Detailed Color Samples sets are available only through the Embedded Web Server of a network printer A detailed Color Samples set contains a range of shades displayed as colored boxes that are similar to a user defined RGB or CMYK value The likeness of the colors in the set are dependent on the value entered in the RGB or CMYK Increment box To access a detailed Color Samples set from the Embedded Web Server 1 Open a Web browser In the address bar type the network printer IP address Click Configuration Click Color Samples Click Detailed Options to narrow the set to one color range a
10. IS THE TONER LOW When 88 lt color gt Toner Low appears or when the print becomes faded replace the toner cartridge s IS THE SCANNER GLASS DIRTY Clean the scanner glass with a clean lint free cloth dampened with water IS THE COPY TOO LIGHT OR TOO DARK Adjust the density of the copy CHECK THE QUALITY OF THE ORIGINAL DOCUMENT Make sure the quality of the original document is satisfactory CHECK THE DOCUMENT PLACEMENT Make sure the document or photo is loaded facedown on the scanner glass in the upper left corner UNWANTED TONER IS IN THE BACKGROUND e Increase the background removal setting e Adjust the darkness to a lighter setting PATTERNS MOIRE APPEAR IN THE OUTPUT e On the copy screen touch the Text Photo or Printed Image icon e Rotate the original document on the scanner glass e On the copy screen adjust the scale setting BLACK TEXT IS LIGHT OR DISAPPEARING e On the copy screen touch the Text icon e Decrease the background removal setting e Increase the contrast setting e Decrease the shadow detail setting THE OUTPUT APPEARS WASHED OUT OR OVEREXPOSED e On the copy screen touch the Printed Image icon e Decrease the background removal setting Partial document or photo copies These are possible solutions Try one or more of the following CHECK THE DOCUMENT PLACEMENT Make sure the document or photo is loaded facedown on the scanner glass in the upper left corner CHECK THE PAPER
11. Lexmark X94x Troubleshooting Guide Troubleshooting Checking an unresponsive printer If your printer is not responding make sure e The power cord is plugged into the printer and a properly grounded electrical outlet e The electrical outlet is not turned off by any switch or breaker e The Ground Fault Circuit Interrupter GFCI has not tripped From the back of the printer press the GFCI Reset button located above the printer power cord e The printer is not plugged into any surge protectors uninterrupted power supplies or extension cords Other electrical equipment plugged into the outlet is working e The printer is turned on e The printer cable is securely attached to the printer and the host computer print server option or other network device Once you have checked each of these possibilities turn the printer off and then back on This often fixes the problem Door A will not shut properly Make sure the green paper jam clearance lever behind Door A is in place 1 Press down on the white release lever beneath Door A at the top of the printer and then open the door 2 Press the A1 green lever down to its normal position 3 Close Door A Solving printing problems Multiple language PDFs do not print The documents contain unavailable fonts 1 Open the document you want to print in Adobe Acrobat 2 Click the printer icon The Print dialog appears 3 Select Print as image 4 Click OK
12. SETTINGS The Toner Darkness setting is too dark the RGB Brightness setting is too dark or the RGB Contrast setting is too high e From Print Properties change these settings Note This solution applies to Windows users only e From the Quality menu change these settings HAS THE PAPER ABSORBED MOISTURE DUE TO HIGH HUMIDITY e Load paper from a fresh package e Store paper in its original wrapper until you use it CHECK THE PAPER Avoid textured paper with rough finishes CHECK THE PAPER TYPE SETTING Make sure the Paper Type setting matches the paper loaded in the tray MAKE suRE CoLor SAVER IS SET TO OFF Color Saver may be set to On IS THE TONER LOW When 88 lt color gt toner low appears order anew cartridge A TONER CARTRIDGE MAY BE DEFECTIVE Replace the toner cartridge 10 Print is too dark CHECK THE DARKNESS BRIGHTNESS AND CONTRAST SETTINGS The Toner Darkness setting is too dark the RGB Brightness setting is too dark or the RGB Contrast setting is too high e From Print Properties change these settings Note This solution applies to Windows users only e From the Quality menu change these settings IS THE TONER CARTRIDGE DEFECTIVE Replace the toner cartridge Solid color pages The printer may need to be serviced For more information contact Customer Support Toner fog or background shading appears on the page A TONER CARTRIDGE MAY BE DEFECTIVE Replace the
13. SIZE SETTING Make sure the Paper Size setting matches the paper loaded in the tray Solving scanner problems Checking an unresponsive scanner If your scanner is not responding make sure e The three cables located on the back of the scanner are attached to the printer securely e The printer is turned on e The printer cable is securely attached to the printer and the host computer print server option or other network device e The power cord is plugged into the printer and a properly grounded electrical outlet e The electrical outlet is not turned off by any switch or breaker e The printer is not plugged into any surge protectors uninterrupted power supplies or extension cords e Other electrical equipment plugged into the outlet is working Once you have checked each of these possibilities turn the printer off and then back on This often fixes the problem with the scanner scan was not successful These are possible solutions Try one or more of the following CHECK THE CABLE CONNECTIONS Make sure the network or USB cable is securely connected to the computer and the printer AN ERROR MAY HAVE OCCURRED IN THE PROGRAM Turn off and then restart the computer Scanning takes too long or freezes the computer These are possible solutions Try one or more of the following Do YOU HAVE ANY OTHER SOFTWARE PROGRAMS RUNNING Close all programs not being used THE SCAN RESOLUTION MAY BE SET TOO HIGH
14. ake sure the memory card is securely connected to the printer system board USB parallel interface card Check the USB parallel interface card connections e Make sure the USB parallel interface card is securely connected to the printer system board e Make sure you are using the correct cable and that it is securely connected Solving paper feed problems Paper frequently jams These are possible solutions Try one or more of the following CHECK THE PAPER Use recommended paper and other specialty media For more information see the chapter about paper and specialty media guidelines MAKE SURE THERE IS NOT TOO MUCH PAPER IN THE PAPER TRAY Make sure the stack of paper you load does not exceed the maximum stack height indicated in the tray or on the multipurpose feeder CHECK THE PAPER GUIDES Move the guides in the tray to the correct positions for the paper size loaded HAS THE PAPER ABSORBED MOISTURE DUE TO HIGH HUMIDITY e Load paper from a fresh package e Store paper in its original wrapper until you use it Paper jam message remains after jam is cleared The paper path is not clear Clear jammed paper from the entire paper path and then press amp Print jobs are not routed to the booklet maker bin These are possible solutions Try one or more of the following CHECK THE PAPER Make sure the paper is loaded in a 520 sheet tray or the multipurpose feeder If the paper is loaded in the multipurpo
15. ation 3 From the keypad hold down 2 and 8 while turning the printer on 4 Release the buttons when the screen with the progress bar appears The printer performs a power on sequence and then the Configuration menu appears 5 On the display touch h repeatedly until Print Quality Pages appears 6 Touch Print Quality Pages The print quality test pages print 7 Touch Exit Config Menu Blank pages The printer may need to be serviced For more information contact Customer Support Characters have jagged or uneven edges If you are using downloaded fonts verify that the fonts are supported by the printer the host computer and the software program Clipped images These are possible solutions Try one or more of the following CHECK THE PAPER GUIDES Move the guides in the tray to the correct positions for the paper size loaded CHECK THE PAPER SIZE SETTING Make sure the Paper Size setting matches the paper loaded in the tray Dark lines One or more of the photoconductors may be defective Ifan84 Color pe unit life warning 84 Black pc unit life warning 84 Replace color pc units or 84 Replace black pc unit message appears replace the photoconductor s Gray background REDUCE THE TONER DARKNESS SETTING From Print Properties select a different Toner Darkness setting before sending the job to print Incorrect margins ks ABC DEF CHECK THE PAPER GUIDES Move the guides
16. ch General Settings 5 Touch Y repeatedly until Print Recovery appears 6 Touch p until Off appears 7 Touch Submit 8 Touch e Job prints from the wrong tray or on the wrong paper CHECK THE PAPER TYPE SETTING Make sure the Paper Type setting matches the paper loaded in the tray incorrect characters print Solution Printer is in Hex Trace mode If Ready Hex appears on the display you must exit Hex Trace mode before you can print your job Turn the printer off and back on to exit Hex Trace mode Tray linking does not work ARE THE SAME SIZE AND TYPE OF PAPER LOADED IN EACH TRAY e Load the same size and type of paper in each tray e Move the paper guides to the correct positions for the paper size loaded in each tray ARE THE PAPER SIZE AND PAPER TYPE SETTINGS THE SAME FOR EACH TRAY e Print a menu settings page and compare the settings for each tray e If necessary adjust the settings from the Paper Size Type menu Note The multipurpose feeder does not automatically sense the paper size You must set the size from the Paper Size Type menu Large jobs do not collate These are possible solutions Try one or more of the following MAKE SURE COLLATE IS SET TO ON From the Finishing menu or Print Properties set Collate to On Note Setting Collate to Off in the software overrides the setting in the Finishing menu REDUCE THE COMPLEXITY OF THE PRINT JOB Reduce the complexity of the print job by
17. enu nine types of Color Samples sets are available These are also available from the Color Samples page of the Embedded Web Server Selecting any sample set generates a multiple page printout consisting of hundreds of colored boxes Either a CMYK or RGB combination is located on each box depending on the table selected The observed color of each box is obtained by passing the CMYK or RGB combination labeled on the box through the selected color conversion table By examining Color Samples sets a user can identify the box whose color is the closest to the desired color The color combination labeled on the box can then be used for modifying the color of the object in a software program For more information see the software program Help topics Manual color correction may be necessary to utilize the selected color conversion table for the particular object Selecting which Color Samples set to use for a particular color matching problem depends on the Color Correction setting being used Auto Off or Manual the type of object being printed text graphics or images and how the color of the object is specified in the software program RGB or CMYK combinations When the printer Color Correction setting is set to Off the color is based on the print job information and no color conversion is implemented What is manual color correction Note The Color Samples pages are not useful if the software program does not specify colors with RG
18. erify that your telephone line is subscribed to the caller ID service If your region supports multiple caller ID patterns you may have to change the default setting There are two settings available FSK pattern 1 and DTMF pattern 2 The availability of these settings by way of the Fax menu depends on whether your country or region supports multiple caller ID patterns Contact your telecommunications company to determine which pattern or switch setting to use Cannot send or receive a fax These are possible solutions Try one or more of the following ARE THERE ANY ERROR MESSAGES ON THE DISPLAY Clear any error messages CHECK THE POWER Make sure the printer is plugged in the power is on and Ready appears CHECK THE PRINTER CONNECTIONS Make sure the cable connections for the following hardware are secure if applicable e Telephone e Handset e Answering machine CHECK THE TELEPHONE WALL JACK 1 Plug atelephone into the wall jack 2 Listen for a dial tone 3 If you do not hear a dial tone plug a different telephone into the wall jack 4 If you still do not hear a dial tone plug a telephone into a different wall jack 5 If you hear a dial tone connect the printer to that wall jack REVIEW THIS DIGITAL PHONE SERVICE CHECKLIST The fax modem is an analog device Certain devices can be connected to the printer so that digital telephone services can be used e If you are using an ISDN telephone service c
19. in the tray to the correct positions for the paper size loaded CHECK THE PAPER SIZE SETTING Make sure the Paper Size setting matches the paper loaded in the tray CHECK THE PAGE SIZE SETTING Before sending the job to print specify the correct page size in Print Properties or the software program Light colored line white line or incorrectly colored line These are possible solutions Try one or more of the following CLEAN THE PRINTHEAD LENSES The printhead lenses may be dirty IS A TONER CARTRIDGE DEFECTIVE Replace the toner cartridge ARE THE PHOTOCONDUCTORS DEFECTIVE Replace the photoconductor s Note The printer has four photoconductors cyan magenta yellow and black The cyan magenta and yellow photoconductors must all be replaced at the same time The black photoconductor can be replaced separately IS THE TRANSFER BELT DEFECTIVE Replace the transfer belt Paper curl These are possible solutions Try one or more of the following CHECK THE PAPER TYPE SETTING Make sure the Paper Type setting matches the paper loaded in the tray HAS THE PAPER ABSORBED MOISTURE DUE TO HIGH HUMIDITY e Load paper from a fresh package e Store paper in its original wrapper until you use it Print irregularities These are possible solutions Try one or more of the following HAS PAPER ABSORBED MOISTURE DUE TO HIGH HUMIDITY e Load paper from a fresh package e Store paper in its original
20. ls the adjustment of colors e The color conversion tables applied to each object when Color Correction is set to Auto generate preferred colors for the majority of documents To manually apply a different color conversion table 1 From the Quality menu select Color Correction and then select Manual 2 From the Quality menu select Manual Color and then select the appropriate color conversion table for the affected object type Manual Color menu RGB Image Vivid Produces brighter more RGB Text saturated colors and may be RGB Graphics applied to all incoming color formats sRGB Display Produces an output that approximates the colors displayed on a computer monitor Black toner usage is optimized for printing photographs Display True Black Produces an output that approximates the colors displayed on a computer monitor Uses only black toner to create all levels of neutral gray sRGB Vivid Provides anincreased color saturation for the sRGB CMYK Image US CMYK Applies color CMYK Text correction to approximate the SWOP Specifications for Web CMYK Graphi raphics Offset Publishing color output Euro CMYK Applies color correction to approximated EuroScale color output Vivid CMYK Increases the color saturation of the US CMYK color correction setting Off No color correction is implemented How can I match a particular color such as a corporate logo From the printer Quality m
21. n helps answer some basic color related questions and describes how some of the features provided in the Quality menu can be used to solve typical color problems FAQ about color printing What is RGB color Red green and blue light can be added together in various amounts to produce a large range of colors observed in nature For example red and green can be combined to create yellow Televisions and computer monitors create colors in this manner RGB color is a method of describing colors by indicating the amount of red green or blue needed to produce a certain color What is CMYK color Cyan magenta yellow and black inks or toners can be printed in various amounts to produce a large range of colors observed in nature For example cyan and yellow can be combined to create green Printing presses inkjet printers and color laser printers create colors in this manner CMYK color is a method of describing colors by indicating the amount of cyan magenta yellow and black needed to reproduce a particular color How is color specified in a document to be printed Software programs typically specify document color using RGB or CMYK color combinations Additionally they allow users to modify the color of each object in a document For more information see the software program Help topics How does the printer know what color to print When auser prints a document information describing the type and color of each object is sent
22. onnect the printer to an analog telephone port an R interface port on an ISDN terminal adapter For more information and to request an R interface port contact your ISDN provider e If you are using DSL connect to a DSL filter or router that will support analog use For more information contact your DSL provider e If you are using a PBX telephone service make sure you are connecting to an analog connection on the PBX If none exists consider installing an analog telephone line for the fax machine IS THERE A DIAL TONE e Place atest call to the telephone number to which you want to send a fax to make sure that it is working correctly e If the telephone line is being used by another device wait until the other device is finished before sending a fax e Ifyouare using the On Hook Dial feature turn up the volume to verify a dial tone TEMPORARILY DISCONNECT OTHER EQUIPMENT To ensure the printer is working correctly connect it directly to the telephone line Disconnect any answering machines computers with modems or telephone line splitters CHECK FOR JAMS Clear any jams and then make sure that Ready appears TEMPORARILY DISABLE CALL WAITING Call Waiting can disrupt fax transmissions Disable this feature before sending or receiving a fax Call your telephone company to obtain the keypad sequence for temporarily disabling Call Waiting Do you HAVE Voice MAIL SERVICE Voice Mail offered through your local tele
23. phone company may disrupt fax transmissions To enable both Voice Mail and the printer to answer calls you may want to consider adding a second telephone line for the printer IS THE PRINTER MEMORY FULL 1 Dial the fax number 2 Scan the original document one page at a time Can send but not receive faxes These are possible solutions Try one or more of the following IS THERE PAPER IN THE PAPER TRAY S Make sure paper is loaded in the tray s CHECK THE RING COUNT DELAY SETTINGS The ring count delay sets the number of times the phone line rings before the printer answers in Fax Only or Fax Tel modes If you have extension phones on the same line as the printer or subscribe to the telephone company s Distinctive Ring service keep the Ring Delay setting at 4 1 Open a Web browser 2 Inthe address bar type the IP address of the printer and then press Enter Click Configuration Click Fax Settings Click Analog Fax Setup a uu BF W In the Rings to Answer box enter the number of times you want the phone to ring before answering 7 Click Submit IS THE TONER LOW 88 lt color gt toner low appears when the toner is low Can receive but not send faxes These are possible solutions Try one or more of the following IS THE PRINTER IN FAX MODE On the home screen touch Fax to put the printer in Fax mode IS THE DOCUMENT LOADED PROPERLY Load the original document faceup short edge first into the
24. r and then press Enter Click Configuration Click Fax Settings Click Analog Fax Setup a uu A W Click the No Name Fax option This option blocks all incoming faxes that have a private caller ID or no fax station name 7 Inthe Banned Fax List field enter the phone numbers or fax station names of specific fax callers you want to block Solving option problems Option does not operate correctly or quits after it is installed These are possible solutions Try one or more of the following RESET THE PRINTER Turn the printer off wait for about 10 seconds and then turn the printer on CHECK TO SEE IF THE OPTION IS CONNECTED TO THE PRINTER 1 Turn the printer off 2 Unplug the printer 3 Check the connection between the option and the printer MAKE SURE THE OPTION IS INSTALLED Print a menu settings page and check to see if the option is listed in the Installed Options list If the option is not listed reinstall it MAKE SURE THE OPTION IS SELECTED From the program you are using select the option Mac OS 9 users Should make sure the printer is set up in the Chooser Drawers MAKE SURE THE PAPER IS LOADED CORRECTLY 1 Open the paper tray 2 Check for paper jams or misfeeds 3 Make sure paper guides are aligned against the edges of the paper 4 Make sure the paper tray closes properly 5 Close the door RESET THE PRINTER Turn the printer off Wait 10 seconds Turn the printer back on Finisher
25. se feeder make sure it is loaded short edge first Note Do not load A4 or letter size paper in the multipurpose feeder IS THE LETTER OR A4 SIZE PAPER LOADED IN A 520 sSHEET TRAY The finisher will not accept letter or A4 size paper from the multipurpose feeder Load letter or A4 size paper in the short edge orientation in a 520 sheet tray MAKE SURE THE PAPER SIZE IS SUPPORTED BY THE BOOKLET MAKER BIN BIN 2 Use one of the following paper sizes supported by Bin 2 A3 A4 B4 folio legal letter or tabloid 11 x 17 in Page that jammed does not reprint after you clear the jam In the Setup menu Jam Recovery is set to Off Set Jam Recovery to Auto or On 1 Make sure the printer is on and Ready appears On the home screen touch tal Touch Settings Touch General Settings Touch Y repeatedly until Print Recovery appears Touch Print Recovery Touch p next to Jam Recovery until On or Auto appears Touch Submit Touch e O On A UU A WN Solving print quality problems The information in the following topics may help you solve print quality problems If these suggestions still do not correct the problem contact Customer Support You may have a printer part that requires adjustment or replacement Isolating print quality problems To help isolate print quality problems print the print quality test pages 1 Turn the printer off 2 Load letter or A4 size paper in the tray in the long edge orient
26. to be too red This can be caused by environmental conditions paper type lighting conditions or user preference In these instances adjust the Color Balance setting to create a more preferable color Color Balance provides the user with the ability to make subtle adjustments to the amount of toner being used in each color plane Selecting positive or negative values for cyan magenta yellow and black from the Color Balance menu will slightly increase or decrease the amount of toner used for the chosen color For example if a printed page has a red tint then decreasing both magenta and yellow could potentially improve the color balance My color transparencies seem dark when they are projected Is there anything can do to improve the color This problem most commonly occurs when projecting transparencies with reflective overhead projectors To obtain the highest projected color quality transmissive overhead projectors are recommended If a reflective projector must be used then adjusting the Toner Darkness setting to 1 2 or 3 will lighten the transparency Make sure to print on the recommended type of color transparencies object is specified in the software program RGB or CMYK combinations Notes e Manual color correction is not useful if the software program does not specify colors with RGB or CMYK combinations It is also not effective in situations in which the software program or the computer operating system contro
27. try printing the network setup page again Contact your system support person to make sure the network is functioning correctly Copies of the printer software are also available on the Lexmark Web site at www lexmark com MAKE SURE YOU ARE USING A RECOMMENDED USB SERIAL OR ETHERNET CABLE For more information visit the Lexmark Web site at www lexmark com MAKE SURE PRINTER CABLES ARE SECURELY CONNECTED Check the cable connections to the printer and print server to make sure they are secure For more information see the setup documentation that came with the printer Confidential and other held jobs do not print These are possible solutions Try one or more of the following HAS A FORMATTING ERROR OCCURRED If so delete the job and try printing it again Only part of the job may print MAKE SURE THE PRINTER HAS SUFFICIENT MEMORY Free up additional printer memory by scrolling through the list of held jobs and deleting some of them CHECK TO SEE IF THE PRINTER HAS RECEIVED INVALID DATA Delete invalid jobs Job takes longer than expected to print These are possible solutions Try one or more of the following REDUCE THE COMPLEXITY OF THE PRINT JOB Eliminate the number and size of fonts the number and complexity of images and the number of pages in the job CHANGE THE PaGE PROTECT SETTING TO OFF 1 Make sure the printer is on and Ready appears 2 Onthe home screen touch mi 3 Touch Settings 4 Tou
28. uu AWN When the Detailed Options page appears select a color conversion table 7 Enter the RGB or CMYK color number 8 Enter an Increment value from 1 255 Note The closer the value is to 1 the narrower the color sample range will appear 9 Click Print to print the detailed Color Samples set Contacting Customer Support When you call Customer Support describe the problem you are experiencing the message on the display and the troubleshooting steps you have already taken to find a solution You need to know your printer model type and serial number For more information see the label on the inside top front cover of the printer The serial number is also listed on the menu settings page In the U S or Canada call 1 800 539 6275 For other countries regions visit the Lexmark Web site at www lexmark com 13
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LEXMARK X94x Manual