Home

Panasonic KX-TVM50/KX-TVM200/KX-NCV200 service manual

1. JUL 28 2004 11 30 AM Subscriber Setup Report For Mailbox Range 300 to 310 Mailbox Name Greetings OwnerName Password Last Access 300 ANNE MINOR Recorded Default JUL 23 04 10 10 AM 301 CHRIS JONES Default JUL 21 04 02 24 PM 302 LISA RUIZ Recorded Changed JUL 28 04 08 00 AM Feature Manual References 2 4 7 System Reports 160 Programming Manual 2 7 Reports 2 7 11 Security Information Report The security information report displays information about mailbox accesses The report includes the date of the last change and last access number of total accesses login and failed accesses Security Information Report JUL 28 2004 11 30 AM For Mailbox Range 300 to 310 Total Number Access Mailbox Last Change Last Access Access of Login Failure 300 FEB 23 04 JUL 12 04 8 7 1 301 MAR 12 04 JUL 21 04 21 302 JUL 01 04 JUL 27 04 Percentage of Failure 12 50 18 3 14 29 32 22 10 31 25 310 JUL 16 04 JUL 04 04 123 103 20 16 26 Feature Manual References 2 4 7 System Reports Programming Manual 161 2 7 Reports 2 7 12 Hourly Statistics Report The hourly statistics report displays information about the number of incoming or outgoing calls the connected time per hour etc Hourly Statistics Report JUL 28 2004 11 30 AM From JUL 01 2004 09 30 AM External Message Message Notification Date Time Periods Delivery Device Receive Connect Time JUL 01 04 09 00 PM 0 1 23 02 10 19 10 0
2. Reorder Specifies the DTMF signal used to indicate a reorder tone Sent to the VPS when the VPS dials an invalid extension number or when the VPS dials a port number of the PBX that is connected to the VPS i e the VPS calls itself Value Range Max 16 digits consisting of 0 9 x and A D zz DND Specifies the DTMF signal used to indicate a Do Not Disturb tone Sent to the VPS when the dialled extension is in Do Not Disturb mode Value Range Max 16 digits consisting of 0 9 x and A D Answer Sent to the VPS when the called extension answers the call Value Range Max 16 digits consisting of 0 9 x and A D Forward to VM Ringing Specifies the DTMF signal used to indicate a Forward to VM Ring tone Sent to the VPS when the dialled extension has set calls to be forwarded to the VPS and a VPS port is available to handle the call Value Range Max 16 digits consisting of 0 9 x and A D Forward to VM Busy Specifies the DTMF signal used to indicate a Forward to VM Busy tone Sent to the VPS when the dialled extension has set calls to be forwarded to the VPS but no VPS ports are available to handle the call Value Range Max 16 digits consisting of 0 9 x and A D Programming Manual 117 2 5 System Parameters Forward to Other Extension Specifies the DTMF signal used to indicate a Forward to Other Extension tone Sent to the VPS when the dialled extension has set calls t
3. Programming Manual 61 2 2 Class of Service Note The Intercom Paging feature is only available when the VPS is connected to a Panasonic KX T series PBX using APT DPT Integration Intercom paging Parameters can be edited by clicking Edit System Parameters Parameters Intercom Paging Parameters at the bottom of COS Parameters window Value Range 1 32 All Feature Manual References 2 2 25 Intercom Paging APT DPT Integration Only Prompt Mode Specifies the language used for system prompts played for the subscriber during Subscriber Service If set to Primary the default language which is selected from all installed languages will be used Note If a certain prompt is not recorded in the language selected by the subscriber the English version of that prompt will be used Value Range Primary Guidance No KX TVM50 No 1 3 KX TVM200 KX NCV200 No 1 10 Feature Manual References 2 2 33 Multilingual Service 2 2 44 System Prompts Number of CIDs for Caller Name Announcement Specifies the maximum number of Caller IDs which subscribers can assign for the Personal Caller Name Announcement Value Range None 1 30 Feature Manual References 2 2 10 Caller Name Announcement Personal APT DPT Integration Only Subscriber s Manual References 5 11 Personal Caller Name Announcement Message Envelope Setting Specifies when message envelopes message date and time name of the person who recorded or trans
4. Report Data Clear 147 Reports 147 Retain Holiday 78 Retry Times 122 Ringback 116 Rotary Telephone Call Coverage for Day Night Lunch and Break service 86 Rotary Telephone Service 86 S Saved Message Retention Time 61 Security Information Repot 161 Select Language 110 Selection Menu Repeat Cycle 109 Selection Menu Wait Time 109 Send E mail with New Messages 58 Service 79 Service Group 70 Service Mode 70 Service Settings 74 Silence Detection for Off hook Detection 144 SMTP Authentication 137 SMTP Authentication Password 137 SMTP Authentication Username 137 SMTP Over SSL 137 SMTP Server Address 135 SMTP Server Port No 136 Software Installation 9 Standard Buttons 14 Start Date 77 Start Time 78 Starting KX TVM NCV Maintenance Console 12 Subnet Mask 32 Subscriber 167 Subscriber Setup Report 160 System Administration 8 System Callback No 122 System Caller Name Announcement 104 System Clock 106 System Date Time 106 System External Message Delivery Duration Time 124 System Guidance 110 System Maintenance Mode 29 System Maintenance Start Time 30 System Manager Access from Telephone 164 System Parameters 99 System Requirements 9 System Security 164 T Telephone Number 1 2 55 Time Control 94 Time Frame 73 Time Frame 1 2 MON SUN 47 Time Period 1 5 Outside 94 Time Setting 106 To connect usinga LAN 17 To connect using a modem 18 To connect using USB 17 Programming Manual
5. 1 8 Utility The Utility menu provides access to the following functions and utilities Quick Setup System Back Up System Prompts Customisation Line Status System Trace System Maintenance System Initialise Restart Diagnostic Programmer Code Commands Software Version LAN Settings Default Parameters Set Language To select an item from the Utility menu click Utility in the menu bar then select the desired function or utility Certain Utility menu items are also available from the Tool Bar System Back Up Line Status System Trace System Initialise Restart and Commands 1 8 1 Utility Quick Setup The Quick Setup utility allows you to set essential VPS parameters quickly and easily It is particularly useful when connecting to the VPS for the first time or after initialising the VPS The following settings can be programmed with the Quick Setup utility System Security PBX Environment Mailbox Edit Port Trunk Setting Time Setting Note e Set the desired parameters in each screen then click Next or Back to go to the desired screen e The Auto Configuration utility is available from the PBX Environment screen This utility allows you to automatically create mailboxes for several extensions at once When you click Next on the PBX Environment screen Auto Configuration dialogue box appears Click OK to start Auto configuration or Cancel
6. Dial Codes Feature Manual References 2 2 25 Intercom Paging APT DPT Integration Only No Answer Time for Intercom Paging Specifies the length of time in seconds the VPS waits before concluding Intercom Paging when there is no answer The VPS will return to the caller if the paged party does not respond before this timer expires Value Range 1 s 30 s Feature Manual References 2 2 25 Intercom Paging APT DPT Integration Only Announcement Repeat Cycle Specifies the number of times the VPS announces the page Example have a call for subscriber s name Value Range 1 3 times Feature Manual References 2 2 25 Intercom Paging APT DPT Integration Only Intercom Paging Retry Specifies the number of times to retry paging when the called subscriber has set Incomplete Call Handling to Intercom Paging and the subscriber is busy or if there is no answer Programming Manual 125 2 5 System Parameters Note e This setting applies only when the subscriber has enabled Intercom Paging in Incomplete Call Handling Status Value Range 1 10 times Feature Manual References 2 2 25 Intercom Paging APT DPT Integration Only Caller Recorded Name Announcement Mode Determines whether or not the VPS announces the caller s name during paging In order for the name to be announced it must be recorded beforehand Value Range Disable Enable Feature Manual References 2 2 25 Intercom Paging
7. Specifies the name of time period for reference start and end time and an operation Note e When the start time is specified and the end time is Not Set the period will be automatically ended at 00 00 e If several time periods overlap each other the time period beginning with the lowest number has a priority the operation assigned to the lowest numbered time period is activated for the overlapped time period lt Outside gt Programming Manual 2 4 Service Settings Allows you to specify an operation that is enabled for all other times not included in the set time periods Value Range lt Period 1 5 gt Name Max 16 characters Time HH MM HH Hour MM Minute Operation Tr to Mbx Tr to Ext Operator Tr to Out Exit Prev Menu CS VM Serv Call Tr Serv Subscriber Serv Dial by Name Repeat Menu Main Menu Fax Tr List All Names None see Keypad Assignment 0 9 lt Outside gt Name Max 16 characters Operation Tr to Mbx Tr to Ext Operator Tr to Out Exit Prev Menu CS VM Serv Call Tr Serv Subscriber Serv Dial by Name Repeat Menu Main Menu Fax Tr List All Names None see Keypad Assignment 0 9 Feature Manual References 2 2 16 Custom Service Day Control This service allows you to assign a different operation for each day of the week and for all holidays The caller makes no selection and no menu is announced Description The information typed in this field is
8. 134 Programming Manual 2 5 System Parameters Value Range 0 24 Feature Manual References 2 3 36 VM Menu DPT Integration Only E mail Integration E mail Integration allows the VPS to send new message notification or to send recorded voice messages as file attachments to subscribers via e mail Note When sending e mails the sent date is stamped to e mails at the SMTP server connected to the VPS otherwise depending on the setting of the e mail application the receiver uses zz E mail Integration If set to Enable subscribers are able to utilise E mail Integration features Value Range Disable Enable Feature Manual References 2 2 20 E mail Integration Mail Address Specifies the mail address of VPS We recommend entering an administrator s e mail address here If there are any errors when the VPS tries to send e mail messages error messages will be sent to this address Value Range Max 128 characters Feature Manual References 2 2 20 E mail Integration Full Name Specifies the full name that will appear in e mail messages sent from the VPS Value Range Max 64 characters Feature Manual References 2 2 20 E mail Integration SMTP Server Address Enter the IP address of the outgoing e mail server used by the VPS Programming Manual 135 2 5 System Parameters Value Range X X X X X 0 255 Feature Manual References 2 2 20 E mail Integration zz Maximum Message Length Specifie
9. 2 2 8 Caller ID Call Routing APT DPT Integration Only 2 2 19 DID Call Routing DPT Integration Only Programming Manual 73 2 4 Service Settings 2 4 Service Settings Service settings are divided into the following screens Caller ID DID PIN Call Routing Holiday Settings Parameters Custom Service Click each tab at the bottom of Service Settings screen to edit the parameters There are 2 methods to edit the parameters for Caller ID DID PIN Call Routing and Holiday Settings a Double click a cell in the table of the screen and edit the selected parameter b Click the desired Caller ID DID PIN number or Holiday Service number then click Edit and edit each parameter in the Edit Parameters dialogue box Each parameter setting can be sorted in either ascending or descending order by clicking the header in Caller ID DID PIN Call Routing table and Holiday Settings table 74 Programming Manual 2 4 Service Settings 2 4 1 Caller ID DID PIN Call Routing A maximum of 200 Caller ID DID PIN numbers can be assigned so that callers are automatically forwarded to a preprogrammed destination A different destination can be set for each time mode day night lunch break PIN Call Routing is only available when the Call Transfer Anytime of a Custom Service is set to PIN The service with the highest priority will handle the call The order of priority is Holiday Service gt Caller ID Cal
10. 46 Dial Pause default 1 s Dial Pause default 3 s T Dial Tone Detection X Callback Number Entry Code 0 9 Dial Codes Feature Manual References 2 2 31 Message Waiting Notification Device Type of Device Specifies the type of device telephone or beeper pager that will receive message notification The subscriber can also specify the type of device from his or her telephone Value Range Telephone Beeper Feature Manual References 2 2 31 Message Waiting Notification Device No of Retries Specifies the number of times the VPS will try to send notification if the device is busy or if there is no answer Value Range 0 3 times E NE 0 4 times NZ 0 5 times C 0 9 times Singapore Malaysia 0 2 times Feature Manual References 2 2 31 Message Waiting Notification Device Busy Delay Time Specifies the time in minutes the VPS waits before retrying message notification when the called device is busy Value Range 0 min 120 min E NE Singapore Malaysia 2 min 120 min Feature Manual References 2 2 31 Message Waiting Notification Device No Answer Delay Time Specifies the time in minutes the VPS waits before retrying message notification when the called device does not answer Programming Manual 2 1 Mailbox Settings Value Range 0 min 120 min E NE Singapore Malaysia 2 min 120 min C 60 min 120 min Feature Manual References 2 2 31 Message Waiting N
11. 5 Click Connect USB from the menu bar or click Connect on the shortcut bar select USB in the Connection Mode dialogue box and click Next KX T M NC Maintenance Console File Connect Edit View GoTo Utility Help 5 Connect S f Ka H A1 Connect using USB LAN TCP IP Note e To connect to the VPS via USB the KX TVM USB driver must be installed on the PC as explained above in Installing KX TVM NCV Maintenance Console 6 Select the VPS as the desired USB device enter the administrator password default 1234 then click Next Please enter the parameters required for connecting to VPS using USB Select Device To Use Device ID Manufacturer VoiceProcessingSystem Panasonic Passwers E lt Back Cancel Help 7 Click Finish when the message Connected is displayed 8 You may now begin programming the VPS To choose the area you would like to begin programming click the desired icon in the Shortcuts es Of menu Class Service Mailbox Settines PORT TRUNK Service Service Settings g System Parameters b H W Settings Reports S System Security e If starting KX TVM NCV Maintenance Console for the first time use the Quick Setup utility to set the administrator s password and other basic parameters see 1 8 1 Utility Quick Setup e Software features design and system requirements are subject to change Program Mode When KX T
12. Allows the subscriber to use his or her PT to monitor incoming calls as messages are being recorded The subscriber has the option of answering calls while monitoring or allowing the message to be recorded without interruption Logical Extension All Calls Transfer to Mailbox An extension that always receives calls directly into its mailbox This feature is used by subscribers who are often unavailable or who do not have a telephone Mailbox Capacity recording time The total length of time for all messages that can be recorded in a subscriber s mailbox The System Administrator or System Manager can set each subscriber s maximum mailbox capacity Each subscriber s mailbox capacity is determined by COS Mailbox Capacity Warning Allows the VPS to alert subscribers when recording time for their mailboxes are running low The warning announcement will be heard at the beginning of Subscriber s Service Mailbox Group A preprogrammed list of subscriber mailboxes that can be used by any subscriber to deliver a message to several recipients in one operation Up to 20 Mailbox Groups can be created Mailbox Number Normally the same number as the corresponding subscriber s extension number 174 Programming Manual Message Envelope Setting Specifies when message envelopes message date and time name of the person who recorded or transferred the message telephone number of the caller are announced Envelopes can be played back bef
13. Callback No Entry Mode in 2 1 4 Notification Parameters Value Range 1 48 digits Feature Manual References 2 2 31 Message Waiting Notification Device Callback No Entry Interdigit Time out Specifies the length of time the VPS will wait for the caller to press another dial key during Beeper Callback No Entry If the caller does not enter any digits within the specified time the VPS will accept the digits already dialled by the caller as the Beeper Callback Number then announce the dialled digits to the caller for confirmation Value Range 1s 10s Programming Manual 121 2 5 System Parameters Feature Manual References 2 2 31 Message Waiting Notification Device System Callback No Specifies the telephone number that will be displayed on the subscriber s beeper pager to indicate the phone number the subscriber should call back The system callback number is displayed when Beeper Callback No Entry Mode is set to Disable or when the caller does not enter his or her phone number when prompted to by the VPS In order to use this feature the callback number entry code X must be added to the end of the subscriber s beeper pager number when stored in the VPS Note e H Beeper Callback No Entry Mode is set to any values other than Disable see Beeper Pager Callback No Entry Mode in 2 1 4 Notification Parameters the callback number entered by the caller will display on the destination beeper p
14. Click Utility in the menu bar 2 Select System Back Up and Backup History You can click the icon in the tool bar instead of step 1 and 2 The following status of backup history can be checked in the Backup History dialogue box Description Parameters Completion Status Completed No Data Error Date amp Time Total Elapsed Time MM SS 3 Click Close Utility System Prompts Customisation The System Prompts Customisation screen is used to view play add or delete system prompts The System Administrator can also check the prompt number and text for these prompts The following categories of system prompts can be customised from the System Prompts Customisation screen a System Guidance b Custom Service Menus c Company Greetings d Others Company Name 26 Programming Manual 1 8 Utility Language Select Menu Hold Announce Menu Mailbox Group List Label Extension Group List Label System Caller ID Name Follow the steps to customise System Prompts 1 Click Utility in the menu bar 2 Select System Prompts Customisation 3 Select a tab in the System Prompts Customisation dialogue box Deletion The System Administrator is able to delete the specific System Prompt or the installed language used for System Prompts To delete the specific system prompt 1 Select the desired prompt number 2 Click Delete 3 Click OK To delete the installed language for s
15. Click Utility in the menu bar zech D 2 Select System Maintenance 3 Edit parameters in the System Maintenance dialogue box 4 Click OK System Maintenance Mode Specifies whether to enable or disable System Maintenance Mode Value Range Disable Enable Programming Manual 29 1 8 Utility System Maintenance Start Time Specifies the System Maintenance start time Value Range HH MM HH Hour MM Minute zz HDD Auto Stand by Mode Specifies whether to enable or disable HDD Auto Stand by Mode Value Range Disable Enable zz HDD Auto Stand by Delay Time Specifies the length of time that the VPS waits before activating HDD Auto Stand by Mode If the time period expires without the access to HDD the VPS will function HDD Auto Stand by Mode Value Range 0 min 21 min 30 min 60 min 1 8 7 Utility System Initialise Restart The System Initialise Restart is used to restart the VPS There are 2 methods as follows a Initialise System clears all voice data except the installed system guidance and returns all system parameters to their default settings The System Administrator has to specify the following parameters before initialising the system Mailbox No Length System Manager s Mailbox No Message Manager s Mailbox No b Restart System restarts the system The VPS is not initialised Follow the steps below to initialise or restart the VPS 1 Click Utility in the menu bar 2
16. Example To cancel holding press 2 now Otherwise I ll try your party again Value Range 1s 30 s Feature Manual References 2 2 23 Hold 84 Programming Manual 2 4 Service Settings zz Redial Cancel Timing Specifies the interval between the voice guidance messages that ask if continuous redials are to be attempted during call holding Example To continue holding press 1 Otherwise press 2 Value Range 15s 30 s 45 s 60 s Feature Manual References 2 2 23 Hold zz Hold Recall Mode Specifies how the VPS handles a call when the call transfer sequence is Call Transfer without Announcement and the transferred call is not answered Value Range Return to Top Menu Message Recording Feature Manual References 2 2 23 Hold Alternate Extension Specifies an extension which requires a different transfer sequence than normal Calls to these extensions will be transferred according with the setting in Alternate Extension Transfer Sequence in 2 5 4 Parameters Follow the steps below to edit Alternate Extension 1 Click Click to edit Addition 1 Click the icon New 2 Enter an extension number 3 Click OK Edit 1 Select the desired alternate extension 2 Click the icon Edit 3 Edit the extension number 4 Click OK Deletion 1 Select the desired alternate extension 2 Click the icon Delete 3 Click Yes Note e The Extension Group List or Logical Extension Numbers cannot
17. KX TVM296 in Installation Manual e To connect to the VPS using a PC with an external modem you need to upgrade the KX TVM NCV Maintenance Console software on the PC connected to the VPS The following settings must be entered to match the settings of the modem and or PC Setting Values Description Phone No Enter the phone number to dial into the VPS Port No Specify the number of ports Programming Manual 17 1 4 Connect Setting Values Description Password Enter the password used to log on to KX TVM NCV Maintenance Console To connect using a modem 1 From the Connect menu select Dial up Modem 2 Enter the administrator password and the settings as required 3 Click Next and Finish when the connection is completed 1 4 4 Connect Disconnect Closes the connection between KX TVM NCV Maintenance Console and the VPS To disconnect 1 From the Connect menu select Disconnect 2 Click Yes 18 Programming Manual 1 5 Edit 1 5 Edit The Edit menu allows you to easily edit data in KX TVM NCV Maintenance Console 1 5 1 Edit Undo Returns the last changed setting to its previous value To undo e From the Edit menu select Undo 1 5 2 Edit Cut Cuts the selection and places it in the clipboard To cut e Select an area of text e From the Edit menu select Cut 1 5 3 Edit Copy Copies the selection and places it in the clipboard
18. Menu amp Transfer Prompt Recorded Language English Access 34 Abandon 6 Average 00 32 27 Access Counts Key 1 8 Key 2 11 Key 3 0 Key 4 0 Key 5 0 Key 6 0 Key 7 0 Key 8 0 Key 9 0 Key 4 0 Key 0 12 Key 0 No Input 3 Custom 2 Programming Manual References 2 4 4 Custom Service Feature Manual References 2 4 7 System Reports 158 Programming Manual 2 7 Reports 2 7 9 Message Status Report The message status report provides the status of all messages of specified subscribers Message Status Report JUL 28 2004 11 30 AM For Mailbox Range 245 to 245 MAILBOX 245 Lisa Ruiz New Messages Message Recording Message Recording Caller ID Number or Caller ID Name or Message Length Date Time Mailbox Number Mailbox Last name sec JUL 27 04 11 15 AM 345 00 00 23 JUL 27 04 03 23 PM 4457896091 CHRIS JONES 00 01 09 Total New Messages Saved Messages Message Recording Message Recording Caller ID Number or Caller ID Name or Message Length Date Time Mailbox Number Mailbox Last name sec JUL 12 04 09 42 AM 7986213456 JEFF CHIN 00 00 26 JUL 19 04 10 24 PM 211 00 00 15 Total Saved Messages 2 Feature Manual References 2 4 7 System Reports Programming Manual 159 2 7 Reports 2 7 10 Subscriber Setup Report The subscriber setup report displays the basic settings owner s name password personal greeting etc for a specified mailbox or range of mailboxes
19. Value Range 1 6 KX TVM50 1 24 KX TVM200 KX NCV200 Feature Manual References 2 3 11 External Message Delivery Service zz Message Length Specifies the maximum length in minutes messages recorded for the External Delivery Message Value Range 1 min 6 min Feature Manual References 2 3 11 External Message Delivery Service Max Messages for Mailboxes Specifies the maximum number of External Delivery Messages that can be stored in one mailbox Value Range 1 100 msgs Feature Manual References 2 3 11 External Message Delivery Service Programming Manual 123 2 5 System Parameters System External Message Delivery Duration Time Specifies the maximum length of External Message Delivery calls The timer begins counting when the called party answers the call and if the caller has not pressed the appropriate dial key to initiate message playback the VPS terminates the call when this timer expires Value Range 1 min 9 min Feature Manual References 2 3 11 External Message Delivery Service zz Company Telephone No Specifies the company s telephone number When the recipient has failed to retrieve the sender s message because of he or she did not enter the correct password the VPS announces the company s telephone number to the caller The caller can later call the company for assistance or to speak to the message sender Value Range Max 32 digits Intercom Paging Parameters VPS Intercom Paging functi
20. 2 2 24 Holiday Service Start Time Specifies the start time of the holiday Value Range HH MM HH Hour MM Minute Feature Manual References 2 2 24 Holiday Service zz End Date Specifies the end date of the holiday Note e When the start date and time are specified and the end date and time are Not Set the Holiday will be automatically ended at 00 00 Value Range MM DD MM Month DD Day Feature Manual References 2 2 24 Holiday Service End Time Specifies the end time of the holiday Note e When the start date and time are specified and the end date and time are Not Set the Holiday will be automatically ended at 00 00 Value Range HH MM HH Hour MM Minute Feature Manual References 2 2 24 Holiday Service Retain Holiday Stores the Holiday Service setting for future use If set to Yes the same setting will function automatically on the same day every year If set to No the setting will be cancelled automatically after the holiday is over 78 Programming Manual 2 4 Service Settings Value Range Yes No Feature Manual References 2 2 24 Holiday Service Company Greeting No Specifies the Company Greeting to be played on the holiday The System Greeting is Good Morning Afternoon Evening Welcome to the Voice Processing System However the System Administrator and the Message Manager can change this Value Range None 1 32 System Feature Manual Reference
21. Callback without using EFA 132 Programming Manual 2 5 System Parameters Value Range Max 16 digits consisting of 0 9 x and special codes D Disconnecting F Flash Recall R Ringback Tone Detection T Dial Tone Detection Dial Pause for 1 s default Dial Pause for 3 s default 0 9 x Dial Codes zz Use Caller ID Modify Table No Specifies which Caller ID Modify Table is used when the VPS converts the Caller ID Number sent from the PBX to the VPS Value Range 1 4 zz Number of Digits in Telephone Number Specifies the number of digits for Local Area Telephone Numbers According to this parameter a call number sent from the VPS is determined whether the local call or long distance call Value Range 1 20 Caller ID Modify Table No 1 No 4 A maximum of 4 Caller ID Modify tables can be assigned Local Area International Call Code Specifies the parameters for each Local Area International Call Code Follow the steps below to edit Local Area International Call Code 1 Click Click to edit 2 Select the desired Local Area International Call Code No 1 10 3 Edit each parameter in the Local Area International Call Code dialogue box 4 Click OK Local Area Code International Code Specifies the local area international codes that are used when the VPS converts the Caller ID Number sent from the PBX to the VPS Value Range Max 6 digits consisting of 0 9 Programming Manual
22. Check the desired item s to backup Click Folder icon The Save dialogue box appears Navigate to the folder where to wish to save the system backup file Click Click to edit next to Mailbox Prompts Check either All Mailboxes or select the mailboxes you wish to backup Programming Manual 25 1 8 Utility 1 8 3 8 Click OK 9 Click Click to edit next to Mailbox Messages 10 Check either All Mailboxes or select the mailboxes you wish to backup 11 Click OK Note e The system will prepare the data to be backed up and the backup will begin about 30 seconds later The time needed to backup the data will vary depending on the connection method communication speed and the amount of data that is being backed up e Deleted messages will not be backed up by the backup of the Mailbox Messages Restoration of Backup Data 1 Click Utility in the menu bar 2 Select System Back Up and Restore the backup data You can click the icon in the tool bar instead of step 1 and 2 3 Check the desired item to restore 4 Click Folder icon The Open dialogue box appears 5 Navigate to the folder containing the desired backup file and select the file 6 Click Open then click Restore Note e For KX TVM50 The built in flash memory must have space available to accommodate the restored data If the backed up data is larger than the space available in the flash memory the data cannot be restored Backup History 1
23. Click OK Programming Manual 33 1 8 Utility 34 Programming Manual Section 2 KX TVM NCV Maintenance Console Operating Instructions This section describes how to program the VPS using the KX TVM NCV Maintenance Console software Programming Manual 35 2 1 Mailbox Settings 2 1 2 1 1 2 1 2 Mailbox Settings A maximum of 62 KX TVM50 or 1022 KX TVM200 KX NCV200 subscriber mailboxes can be created Although the System Manager can use a telephone to create or edit mailboxes the System Administrator can create several mailboxes at once using KX TVM NCV Maintenance Console Mailbox parameters are divided into the following categories Mailbox Parameters Notification Parameters External Message Delivery settings Auto Forwarding settings Personal Distribution Lists Personal Custom Services Remote Call FWD to CO settings Automatic Log in settings E mail Option Click each tab at the bottom of Mailbox Settings screen to specify the desired parameters There are 2 methods to edit the parameters a Double click a cell on the screen and edit the selected parameter b Select the desired mailbox then click Edit Mailbox Edit each parameter in the Mailbox Parameters tab of the Mailbox dialogue box Parameter settings made in the Mailbox Parameters tab dialogue box can be used as the default mailbox settings for subsequently created mailboxes by clicking Save As Default Mailbox Mai
24. Menu Value Range Guidance No KX TVM50 No 1 3 KX TVM200 KX NCV200 No 1 10 Feature Manual References 2 2 33 Multilingual Service 2 2 44 System Prompts Language 1 5 KX TVM200 KX NCV200 1 3 KX TVM50 Assign a selection number 1 9 to each language Callers use the numbers to select the desired languages for their message prompts This setting is required when either one or both of the following parameters are set to Selective a Prompt Mode in 2 1 5 External Message Delivery b Incoming Call Service Prompt Prompt for Rotary Callers in 2 3 1 Service Group Language Specifies a language 108 Programming Manual 2 5 System Parameters Value Range Selection from all installed languages KX TVM50 3 languages KX TVM200 KX NCV200 10 languages Feature Manual References 2 2 44 System Prompts zz DTMF Specifies a selection number Value Range 1 9 None Selection Menu Wait Time Specifies the length of time that the VPS waits for the caller to select a language by pressing the appropriate dial key If this time period expires without the selection number being entered the VPS uses the Primary Language Value Range 0s 20s Feature Manual References 2 2 44 System Prompts Selection Menu Repeat Cycle Specifies the number of times the VPS will play the Multilingual Selection Menu Value Range 1 3 times Feature Manual References 2 2 33 Multilingual Service Delay Time Af
25. Port Service 2 2 46 Trunk Service Universal Port APT DPT Integration Only 3 1 6 Changing the Company Greeting and Incoming Call Service Setting Incoming Call Service Prompt Specifies the language of system prompts used by this call service If set to Primary the default language which is selected from all installed languages will be used When set to Selective the caller can select the language of his or her choice provided the System Administrator or the Message Manager has recorded the Multilingual Selection Menu To specify Prompt Selection Number see Prompt Setting in 2 5 4 Parameters Note e If Selective is specified you will need to select a prompt available for rotary callers See Prompt for Rotary Callers below Value Range Primary Selective Guidance No KX TVM50 No 1 3 KX TVM200 KX NCV200 1 10 Programming Manual References Prompt Setting in 2 5 System Parameters Feature Manual References 2 2 44 System Prompts Prompt for Rotary Callers Specifies which language a rotary caller or an External Delivery Message receiver hears when he or she cannot enter any digits Prompt Selection Number after the Multilingual Selection Menu has been played If set to Primary the default language which is selected from all installed languages will be used Note e Prompt for Rotary Callers is only available when Incoming Call Service Prompt is set to Selective Value Range Primary Selective Gu
26. References 2 2 31 Message Waiting Notification Device 120 Programming Manual 2 5 System Parameters zz Message Waiting Lamp Ports Specifies the port numbers used for Message Waiting Notification Lamp feature The VPS turns on the Message Waiting Lamp of the extension using the port specified in this parameter At least 1 port must be specified Note e The maximum number of ports depends on the VPS model Value Range 1 6 KX TVM50 1 24 KX TVM200 KX NCV200 Feature Manual References 2 2 32 Message Waiting Notification Lamp Message Waiting Lamp for Every Message If set to Yes the VPS will turn on the Message Waiting Lamp of the extension each time a new message is recorded in the mailbox This will occur even if the Message Waiting Lamp was not turned off from a previous message This setting is useful when the first attempt is unsuccessful If set to No the VPS will turn on the Message Waiting Lamp for the first message only The VPS will not turn on the lamp for subsequent messages until the subscriber has accessed the VPS to retrieve the messages stored there Value Range No Yes Feature Manual References 2 2 32 Message Waiting Notification Lamp zz Max Digits for Callback No Specifies the maximum number of digits the caller can enter as a callback number This callback number will be displayed on beepers if Beeper Callback No Entry Mode set to any values other than Disable see Beeper Pager
27. Service Group settings and Caller ID DID PIN Call Routing The service with the highest priority will handle the call The order of priority is Holiday Service gt Caller ID Call Routing gt DID Call Routing gt Trunk Service gt Port Service Follow the steps below to edit Holiday Settings screen Addition 1 Click Add 2 Edit parameters in the Edit Parameters dialogue box 3 Click OK Deletion 1 Select the desired Holiday Service number 2 Click Delete 3 Click Yes Edit 1 Select the desired Holiday Service number 2 Click Edit 3 Edit parameters in the Edit Parameters dialogue box 4 Click OK Note e Holidays cannot overlap For example if you have set Dec 22nd to Jan 6th as a holiday you cannot set Jan 1st as a holiday e To provide a special message to callers on a holiday for example Today is New Year s Day and our office is closed If you wish to record a message please press 1 now you can create a Custom Service menu Use this setting to direct calls to this Custom Service on Jan 1st Use foreign languages where appropriate Holiday Service No Name of Holiday Specify a name or description for the holiday Value Range Max 32 characters Feature Manual References 2 2 24 Holiday Service Start Date Specifies the start date of the holiday Programming Manual 77 2 4 Service Settings Value Range MM DD MM Month DD Day Feature Manual References
28. This Custom Service 2 Select Record from extension or Import from recorded file When Record from extension is selected 1 Specify the extension number of the telephone used for recording then click Connect 2 When the specified extension rings go off hook 3 Click BA record BR 3 stop or EA play to record or play a voice label through the extension 4 Click Disconnect 5 Click OK When Import from recorded file is selected 1 Click The Open dialogue box appears 2 Navigate to the folder containing the WAV files you want to open WAV files must meet the following specifications IMA ADPCM codec 8 000 kHz 4 bit mono 3 Select the desired WAV file 4 Click Open to import the file e The Message Manager can also use his or her telephone to record a prompt for this Custom Service see 3 2 6 Recording Messages in Feature Manual Description The information typed in this field is for reference only Value Range Max 32 characters Feature Manual References 2 2 16 Custom Service zz Prompt Mode Specifies the language for prompts used by this Custom Service Note e This parameter overrides Incoming Call Service Prompt e If Primary is selected the default language which is selected from all installed languages will be used 90 Programming Manual 2 4 Service Settings e f None is selected the prompt mode of previous process will be continued or Primary languag
29. To copy e Select an area of text e From the Edit menu select Copy 1 5 4 Edit Paste Inserts the contents of the clipboard To paste e Place the cursor in the desired location e From the Edit menu select Paste 1 5 5 Edit Select All Selects the entire document To select all e From the Edit menu select Select All Programming Manual 19 1 5 Edit 1 5 6 Edit Delete Deletes selected items To delete e Select an item to be highlighted e From the Edit menu select Delete 20 Programming Manual 1 6 View 1 6 View The View menu allows you to hide show the Tool Bar Status Bar Shortcut Bar and Utility Bar 1 6 1 View Tool Bar Selects whether the tool bar which provides icons allowing easy access to commonly used functions is displayed or not To hide show the tool bar e From the View menu select or deselect Tool Bar 1 6 2 View Status Bar Selects whether the status bar which shows the connection status at the bottom of the windows is displayed or not To hide show the status bar e From the View menu select or deselect Status Bar 1 6 3 View Shortcut Bar Selects whether the shortcut bar which provides icons allowing easy access to each setting window is displayed or not To hide show the shortcut bar e From the View menu select or deselect Shortcut Bar 1 6 4 View Uutility Bar Selects whether the utility bar which provides icons allowing easy access to eac
30. Value Range HH MM HH Hour MM Minute Feature Manual References 2 2 13 Company Greeting Evening Hours Start Time Specifies the starting time of the evening greeting Value Range HH MM HH Hour MM Minute Feature Manual References 2 2 13 Company Greeting Programming Manual 107 2 5 System Parameters Daylight Saving Time Specifies whether to use daylight saving time If Enter Time Frame is selected both the starting date and ending date must be set The same date cannot be used for both settings The clock adjusts itself from 2 am to 3 am on the starting date and adjusts itself from 2 am to 1 am on the ending date WARNING If the VPS clock is synchronised with the PBX clock see 2 4 10 Time Synchronisation DPT Integration Only in the Feature Manual the daylight saving time setting of the VPS is not used Adjust the PBX for daylight saving time as necessary Note e The VPS changes to and from DST at 2 00 AM In most of the United States DST begins at 2 00 AM on the first Sunday in April and ends at 2 00 AM on the last Sunday in October Value Range None Enter Time Frame Start Date End Date MM DD MM Month DD Day Feature Manual References 2 2 17 Daylight Saving Time Assignment Prompt Setting This setting is required when Multilingual Service is enabled Primary Language Specifies the default language to be used when another language is not selected in the Multilingual Selection
31. announcements Value Range MM DD Month and Day DD MM Day and Month 110 Programming Manual 2 5 System Parameters Announcement Mode Specifies the way of announcement for the character when English US or English UK is selected as System Guidance Value Range POUND HASH PBX Parameters Specifies the parameters used to program the VPS for optimal signalling and performance with the PBX PBX Environment Specifies how the VPS will initiate and control call transfers setup outgoing calls and control message waiting lamps on extensions For KX TVM50 the procedure for verifying the correct code sequences for non Panasonic KX T series PBX is to manually execute the sequences from a single line telephone SLT with the PBX PBX Type Specifies the type of PBX connected to the VPS Value Range TDA TD816 TD1232 TD500 TD308 TD612 TA TE series Other Integration Mode Specifies the method of integrating the VPS with the PBX Value Range Inband The PBX sends DTMF signals to the VPS to indicate the status of calls busy answered disconnect etc The DTMF code for each status must be set in the Inband Signalling Parameters the settings of the PBX and VPS must match If the PBX type is set to a KX T series PBX the Inband Signalling Parameters will automatically default to the proper codes This is available with any of the following Panasonic KX T series PBXs TA TE series TD816 TD1232
32. be assigned Programming Manual 85 2 4 Service Settings Value Range Max 32 extensions max 5 digits per extension Feature Manual References 2 2 1 Alternate Extension Group List All Names If set to Enable callers can listen to all subscribers name and extension number in Automated Attendant Service or Custom Service Value Range Disable Enable Feature Manual References 2 2 27 List All Names Rotary Telephone Service Determines how calls are handled when callers do not dial any numbers in response to VPS guidance often because they are rotary telephone users zz Rotary Telephone Call Coverage for Day Night Lunch and Break service Determines how calls are handled when callers do not dial any numbers in response to VPS guidance often because they are rotary telephone users Callers can be transferred to a preprogrammed extension or mailbox including an operator or the General Delivery Mailbox Value Range G D M The caller is transferred to the General Delivery Mailbox Operator The caller is transferred to an operator Mbx The caller is transferred to the mailbox specified here Extn The caller is transferred to the extension specified here Feature Manual References 2 2 40 Rotary Telephone Service Name Entry Specifies the parameters relating to the Dial by Name feature which allows to connect themselves with the desired party by entering the first 3 or 4 letters of the party s name Nu
33. can be changed by subscribers e More than one option can be selected Value Range Leave a message allows the caller to record a message 42 Programming Manual 2 1 Mailbox Settings Transfer to a covering extension transfers the caller to a covering extension Page the mailbox owner by Intercom Paging pages the subscriber by intercom Notify the mailbox owner via a beeper pager notifies the subscriber via a beeper pager Transfer to operator transfers the caller to an operator Return to top menu lets the caller return to top menu and try another extension Transfer to specified Custom Service menu transfers the caller to the specified Custom Service Feature Manual References 2 3 14 Incomplete Call Handling Service Subscriber s Manual References 5 2 Incomplete Call Handling Incomplete Call Handling for Busy Specifies how the VPS handles a call when the extension is busy Note e This setting can be changed by subscribers e More than one option can be selected Value Range Leave a message allows the caller to record a message Transfer to a covering extension transfers the caller to a covering extension Page the mailbox owner by Intercom Paging pages the subscriber by intercom Notify the mailbox owner via a beeper pager notifies the subscriber via a beeper pager Transfer to operator transfers the caller to an operator Return to top menu lets the caller return to top menu and try another extensi
34. confirmation from the subscriber before erasing a message in the mailbox If set to No the message is erased immediately Value Range No Yes Feature Manual References 2 3 9 Delete Message Confirmation Personal Greeting for Caller ID If set to Yes subscribers can record personal greetings that are played for specific callers only Personal Greeting for Caller ID Value Range No Yes Programming Manual 65 2 2 Class of Service Feature Manual References 2 3 21 Personal Greeting for Caller ID APT DPT Integration Only Subscriber s Manual References 5 10 Personal Greeting for Caller ID Caller ID Screen If set to Yes subscribers can hear the prerecorded names of callers when they receive calls Caller ID Screening Value Range No Yes Feature Manual References 2 2 9 Caller ID Screening APT DPT Integration Only Caller ID Callback If set to Yes the subscriber can call the caller back while listening to the caller s message Caller ID Callback Value Range No Yes Feature Manual References 2 3 7 Caller ID Callback APT DPT Integration Only zz Notify of Transfer If set to Yes subscribers will hear You have a call when they answer transferred calls Value Range No Yes Directory Listing If set to Yes the subscriber s name and extension number will be listed in the directory Dialling by Name Value Range No Yes Feature Manual References 2 2 18 Dialling by N
35. for reference only Value Range Max 32 characters Feature Manual References 2 2 16 Custom Service zz Monday Sunday and Holiday Specifies a service for each day of the week and for all holidays Note e H an operation is assigned to Holiday here either one of the following settings is required in order to activate the operation for Holiday Custom Service a In Service Settings Holiday Settings the desired Holiday Service Service select Custom and specify the number of this Date Control Holiday Custom Service or the number of its higher layered Custom Service b Assign the desired Date Control Holiday Custom Service or its higher layered Custom Service to the desired Port Trunk see 2 3 1 Service Group In Service Settings Holiday Settings the desired Holiday Service Port Trunk Affected exclude the Port Trunk numbers that are assigned to the Date Control Holiday Custom Service or the number of its higher layered Custom Service Programming Manual 95 2 4 Service Settings Value Range Tr to Mbx Tr to Ext Operator Tr to Out Exit Prev Menu CS VM Serv Call Tr Serv Subscriber Serv Dial by Name Repeat Menu Main Menu Fax Tr List All Names None see Keypad Assignment 0 9 8 Feature Manual References 2 2 16 Custom Service Password This service requires that callers enter a password Each password is assigned an operation If a password is entered correctly the caller is
36. from the mailbox Value Range Os 9s zz Call Progress Tone Detection for Inband Mode This setting determines whether the VPS detects Call Progress Tones during Inband Integration If set to Enable Call Progress Tones are detected in addition to DTMF signals Value Range Disable Enable Port Parameters Port parameters determine the hardware settings for each VPS port Parameter can be edited for each port individually or for multiple port simultaneously Follow the steps below to edit multiple ports simultaneously 1 Click Click to Edit 2 Check desired ports in the left table in the Edit Multiple Ports dialogue box Click Select All or Clear All as needed then select deselect the desired ports 3 Edit parameters in the right table in the Edit Multiple Ports dialogue box 4 Click OK Programming Manual 141 2 6 Hardware H W Settings Port 01 24 Specifies the parameters for each port zz Compression Mode Specifies the algorithm used to convert analogue and digital signals Value Range Mu Law A Law Gain for Input Signal Specifies the input signal gain Value Range 8 dB 2 dB Gain for Output Signal Specifies the output signal gain Value Range 2 dB 8 dB zz DTMF Detection Sensitivity Specifies the DTMF detection sensitivity Value Range 50 dBm 20 dBm zz DTMF Detection Standard Twist Level Specifies the DTMF detection standard twist level Value Range 0 dB 9 0 dB units 0 1
37. s Alternate Extension Transfer Sequence APT Integration Digital integration between the VPS and certain KX T series PBXs Requires upgraded software in the PBX When the VPS and PBX use APT Integration voices are sent using analogue technology and data is sent digitally Depending on the model and or the software version of the connected PBX you may not be able to utilise certain features available only with APT Integration For more information consult your dealer Auto Configuration Available with APT DPT Integration only Simplifies initial system setup by reading information from the PBX and automatically creating mailboxes in the VPS to correspond to the extensions connected to the PBX Auto Configuration can be initiated with the appropriate Mode Switch setting or by System Administration Quick Setup Auto Forwarding Allows unplayed messages to be copied or moved to another mailbox Auto Receipt Allows a subscriber or the System Manager to receive a message to confirm the reception of sent messages to other subscribers Automated Attendant The Automated Attendant feature of the VPS requests the caller to enter an extension number and then the VPS dials the number If there is no answer or the line is busy the caller is given certain options including the option to leave a message in a mailbox This is the advantage of calling an extension indirectly through the Automated Attendant rather than calling it directly Aut
38. screens displayed on your PC e KX TVM NCV Maintenance Console uses English as the default language See step 4 to change the language 1 Click the KX TVM NCV Maintenance Console shortcut icon Its icon is shown here on the left Eix 2 Select the appropriate VPS model Panasonic Please select the type of device you would like to use Panasonic KX TVM200 NC 200 O Panasonic KX TVM50 3 The Set Default Parameters window is displayed the Sid ege first time you start KX TVM NCV Maintenance ee a Console Select the TVM NCV Type PBX Type and E EE Integration Mode Change the default parameters listed in the window if necessary then click OK Value Note e Ifyou have already used KX TVM NCV Maintenance Console to change the Programmer Code the Enter Programmer Code dialogue box is displayed Enter the previously set Programmer Code and click 4 OK Enter Programmer Code Ea Co E Cancel Help za 4 The main window is displayed Note e You can change the display language by clicking Utility gt Set Language then selecting the desired language and clicking OK e _Toconfirm or change the parameters in the Set Default Parameters window after changing the display language click Utility Default Parameters Set Default At Te 200 Region 037 Notin cal SC La 12 Programming Manual 1 2 Installing and Starting KX TVM NCV Maintenance Console
39. the file 4 Click Open a Click Yes to convert the data for use with the current version of KX TVM NCV Maintenance Console Enter a name for the new converted system data file w b Click No to open the file without converting it not recommended File Save Overwrites the previously saved system data file with the system data currently being modified To upload a file saved here to the VPS see 1 8 2 Utility System Back Up Programming Manual 15 1 3 File To save a system data file e From the File menu select Save If the data has never been saved the Save dialogue box will be displayed For more details see 1 3 4 File Save As 1 3 4 File Save As Saves the system data file being modified with the name chosen by the user To upload a file saved here to the VPS see 1 8 2 Utility System Back Up To save a system data file with a new name From the File menu select Save As Navigate to the folder in which you want to save the file Enter a file name or select a file to overwrite Click Save If choosing to overwrite another file a warning message will be displayed a Click Yes to overwrite eh b Click No to return to the previous screen 1 3 5 File Exit Closes KX TVM NCV Maintenance Console To exit KX TVM NCV Maintenance Console e From the File menu select Exit If the system data file being modified has not been saved a warning message will be displayed giving you the op
40. they are using rotary telephones The default setting is Operator which allows the caller to be automatically connected to an operator after the menu message plays back or stay on the line to be connected to an operator Value Range Tr to Mbx Allows the caller to leave messages in a specified mailbox Tr to Ext Transfers the caller to a specified extension Operator Connects the caller to an operator Tr to Out Transfers the caller to a specified outside telephone number Enter the Trunk Access number of the PBX then the destination telephone number Exit Plays the Custom Service exit prompt and disconnects the caller Prev Menu Returns the caller to the previous menu if there was a previous menu CS Transfers the caller to the Custom Service specified here Feature Manual References 2 2 16 Custom Service 92 Programming Manual 2 4 Service Settings zz Keypad Assignment 0 9 Any of the 16 operations listed below can be assigned to the 0 through 9 x and keys on the telephone keypad Callers are able to access these operations by pressing the corresponding keys on their telephones Value Range Tr to Mbx Allows the caller to leave messages in a specified mailbox Tr to Ext Transfers the caller to a specified extension Operator Connects the caller to an operator Tr to Out Transfers the caller to a specified outside telephone number Enter the Trunk Access number of the PBX then the destination tele
41. when callers use the Dialling by Name feature Second the System Administrator can assign a text name for each subscriber This allows callers to dial subscribers extension s by name Dialling by Name rather than by number For example a caller can dial S M I T Smith rather than Smith s mailbox number which can be hard to remember Password A combination of numbers that protects a subscriber s mailbox from unauthorised access If forgotten the System Administrator or the System Manager can clear it so that the subscriber can select a new password Personal Custom Service Similar to a Custom Service allows callers to perform specific functions by pressing dial buttons on their telephones while listening to the subscriber s Personal Greeting Message A subscriber s Personal Custom Service can allow callers to connect themselves to another extension mailbox outside telephone such as the subscriber s mobile phone etc without the assistance of an operator Each subscriber can create his or her own Personal Custom Service Programming Manual Personal Greetings Subscribers can record 3 greeting messages that greet callers who are directed to their mailboxes The Personal Greeting heard by callers depends on the status of the subscriber or VPS No Answer Greeting Heard by callers when the subscriber does not answer Busy Signal Greeting Heard by callers when the subscriber is busy After Hours Greeting Heard by callers whe
42. 0 PM 5 32 03 22 32 11 00 PM 13 28 02 40 03 12 00 AM 3 13 01 56 39 01 00 AM 9 24 02 19 26 02 00 AM 17 22 02 24 41 JUL 02 04 09 00 AM 02 10 19 10 00 AM 03 22 32 11 00 AM 02 40 03 Feature Manual References 2 4 7 System Reports 162 Programming Manual 2 7 Reports 2 7 13 E mail Report The e mail report displays mailbox numbers dates times message status and addresses to which the VPS sent message waiting notification by e mail Email Report JUL 01 2004 11 30 AM From JUL 01 2004 09 30 AM Mailbox Date Time Message Status Address 310 JUL 01 04 11 15 AM Move johnsmith abcdefg com 138 JUL 04 04 07 58 PM Move paulparker abcdefg com 120 JUL 15 04 10 23 AM Copy sarah1205 12345 com Programming Manual References 2 1 11 E mail Option Feature Manual References 2 4 7 System Reports Programming Manual 163 2 8 System Security 2 8 System Security System security settings are divided into the following categories Administrator Subscriber 2 8 1 Administrator 164 Password Assigns the password required when connecting to the VPS using KX TVM NCV Maintenance Console Follow the steps below to change the password Click Click to change password Enter a new password in Enter new password Enter the new password in Confirm new password Click OK Zz Fab ote e Programming Code has to be entered when the System Administrator start KX TVM NCV Maintenance Console Va
43. 1 Message Status Report 159 Message Waiting Lamp 44 Message Waiting Lamp for Every Message 121 Message Waiting Lamp Interval Time 115 Message Waiting Lamp Ports 121 Message Waiting Lamp Retry Time 115 Message Waiting Notification 120 Minimum Message Length 141 Minimum Password Length 167 Monday Sunday and Holiday 95 Month Day Prompt 110 Morning Hours Start Time 107 N Name Directory Mode 87 Name Entry 86 Name Entry Time Out 87 Name of Holiday 77 New Message Length Announcement 68 New Message Retention Time 61 No Answer Coverage Mode 83 No Answer Delay 123 No Answer Delay Time 46 No Answer Time 41 No Answer Time for Intercom Paging 125 No DTMF Input Operation 92 97 No of Retries 46 Note 2 Notification Parameters 44 Notification Schedule 45 Notification Type 45 Notify of Transfer 66 Number of CIDs for Caller Name Announcement 62 Number of Digits in Telephone Number 133 Number of Digits to Access Outside Line 119 Number of Digits to Entry Name 86 Number of Glitch 143 Number of New Messages Announcement 63 Number of Ports for VM Menu Service 134 O O clock Prompt 110 Off hook Delay 139 Operator No Answer Time 83 Operator Service 81 Operator Service For Day Night Lunch and Break 82 Operator Service No 1 2 and3 82 Operator Transfer Sequence 112 Operator s Extension 82 Operator s Mailbox No 82 Outgoing Call No Answer Time 119 Outgoing Call Ports 120 123 Index Outside Call Setup Se
44. 133 2 5 System Parameters Remove Digits Specifies the number of digits to be deleted from the telephone number sent from the PBX to make up a telephone number for a local area international call Digits are removed from the beginning of the received digits Value Range 0 9 Additional Digits Specifies the number to be added to the telephone number sent from the PBX to make up a telephone number for a local area international call The number is added to the beginning of the received digits Value Range Max 4 digits consisting of 0 9 x A Long Distance Call zz Remove Digits 0 9 Specifies the number of digits to be deleted from the telephone number sent from the PBX to make up a telephone number for a long distance call Digits are removed from the beginning of the received digits Value Range 0 9 o Additional Digit Specifies the number to be added to the telephone number sent from the PBX to make up a telephone number for a long distance call The number is added to the beginning of the received digits Value Range Max 4 digits consisting of 0 9 x A VM Menu Number of Ports for VM Menu Service Specifies the total number of ports that can be used simultaneously to provide VM Menu service for subscribers Note es If too many subscribers try to access VM Menu at the same time it will not operate properly In order to prevent it lower the number of ports to be able to access VM menu
45. 185 Index Tocopy 19 To create a new system datafile 15 Tocut 19 To delete 20 To disconnect 18 To exit KX TVM NCV Maintenance Console 16 Togoto 22 23 To hide show the shortcutbar 21 To hide show the status bar 21 To hide show the toolbar 21 To hide show the utility bar 21 To open a system data file 15 Topaste 19 To save a system datafile 16 To save a system data file with a new name 16 Toselectall 19 Toundo 19 Toll Saver 57 87 Total Number of Message Announcement 63 Trademarks 3 Transfer to Outside 129 Translation Table Table 1 Table 8 118 Trunk 57 Trunk Affected 80 TrunkGroup 132 Tutorial 67 Type of Device 46 U Unique Cyclic Tone Detection 144 Updating other Panasonic Drivers 9 Use Call Waiting on Busy 64 Use Caller ID Modify Table No 133 Use First Tone for Ringback Tone Detection 143 Use Mode 47 Username 58 Utility 24 Utility Commands 31 Utility Default Parameters 33 Utility Diagnostic 31 Utility LAN Settings 32 Utility Line Status 28 Utility Programmer Code 31 Utility Quick Setup 24 Utility Set Language 33 Utility Software Version 32 Utility System Back Up 25 Utility System Initialise Restart 30 Utility System Maintenance 29 Utility System Prompts Customisation 26 Utility System Trace 28 V View 21 View Shortcut Bar 21 View Status Bar 21 View Tool Bar 21 View Utility Bar 21 VM Menu 64 134 186 Programming Manual VOX Detection Sen
46. 44 Programming Manual 2 6 Hardware H W Settings zz AGC Enables or disables AGC Automatic Gain Control Value Range Disable Enable AGC Optimum Level Specifies the optimum level for AGC Value Range 245 dBm 10 dBm AGC Minimum Level Specifies the minimum level for AGC Value Range 245 dBm 10 dBm AGC Noise Suppression Gain Specifies the level for AGC Noise Suppression Value Range 0 4 AGC N Coefficient for Gain Down Specifies the AGC Attack coefficient Value Range 1 3 AGC N Coefficient for Gain Up Specifies the AGC Decay coefficient Value Range 1 5 Echo Canceller Enables or disables echo cancelling Value Range Disable Enable Programming Manual 145 2 6 Hardware H W Settings zz DTMF Output Amplitude Specifies DTMF output amplitude Value Range 24 dBm 6 dBm DTMF Output Twist Level Specifies DTMF output twist level Value Range 0 dB 4 0 dB units 0 1 dB 146 Programming Manual 2 7 Reports 2 7 Reports The System Administrator can generate various system reports in order to monitor VPS operations Reports can be displayed on a PC printed or exported Mailbox Information Report Call Account Report Port Usage Report HDD Memory Usage Report Mailbox Usage Report Fax Call Report Call Handling Statistic Report Custom Service Report Message Status Report Subscriber Setup Report Security Information R
47. 6 Caller ID DID Call Routing 73 Caller ID DID PIN Call Routing 75 Caller ID DID PIN Number 75 Caller Recorded Name Announcement Mode 126 Caller ID Modify Table No 1 No 4 133 Class of Service 39 60 Class of Service Name 60 CNG Detection Sensitivity 144 Company Greeting No 71 79 Company TelephoneNo 124 Compression Mode 142 Confirmation 118 Connect 17 Connect Disconnect 18 Connect LAN Optional for KX TVM50 17 Connect Modem optional 17 Connect USB 17 Covering Extension 40 CPC Signal 138 Custom Service 89 Custom Service Builder 89 Custom Service Report 158 D Daily Hours Setting 107 Date Control 93 Date Period 1 5 Outside 94 Day Control 95 Daylight Saving Time 108 Default Gateway 32 Default Mailbox Template 36 Default Password 167 Default Password for New Mailboxes 167 Delay After Dialling Before Analysis 138 Delay After Dialling Before On hook 139 Delay Time 50 Delay Time After Connected Received for Incoming 109 Delay Time After Connected Received for Outgoing 110 Delayed Answer Time 72 Delayed Answer Time for New Message 87 Delayed Answer Time for No New Messages 88 Delete Message Confirmation 65 Description 76 90 93 94 95 96 105 Index Device Interval Time between Device 1 and Next Device 48 Device Interval Time between Device 2 and Next Device 48 Device Interval Time between Device 3 and Next Device 48 Device Notification for Unreceived Message 45 Device Not
48. APT DPT Integration Only Paging Code Specifies the intercom paging code The settings made here must match the settings of the PBX Note e Each subscriber s Intercom Paging Group Number is determined based on his or her COS Value Range Max 16 digits consisting of 0 9 x for all each group Feature Manual References 2 2 25 Intercom Paging APT DPT Integration Only Fax Management You can program the VPS to automatically detect incoming fax calls and forward those calls to a fax extension You can specify a maximum of 2 fax extensions as the destination for faxes if the main fax extension is not available to receive a fax the VPS will forward the fax call to the alternate fax extension Automatic Transfer of Incoming Fax Call Enables or disables the detection of incoming fax calls Note e The VPS can detect incoming fax signals during the first 30 seconds after it answers incoming calls 126 Programming Manual 2 5 System Parameters Value Range Disable Enable Feature Manual References 2 2 22 Fax Management Main Fax Extension No Specifies the extension number of the main fax machine Value Range 2 5 digits Feature Manual References 2 2 22 Fax Management Alternate Fax Extension No Specifies the extension number of the alternate fax machine When the main fax extension is busy or does not answer within the time specified under Fax No Answer Time the VPS forwards the fax call to th
49. ARE TETTEKET ESAE ai 106 2 6 Hardware En nunne nnnnnnn nenna 138 261 Global Eu 138 2 7 PROP le T a T a a 147 2 7 1 Mailbox Information Report sicccd oiccxesficncascsccceecieraenteeeiitacia ienchyedl decks encceeeisazeanne 148 242 Cal Account AC EE 151 2 7 3 Port Usage EE 152 2 7 4 HDD Memory Usage enert 9eseSVNEEENEEENREENESEEEEEREENESEEEEEEENEeSEEENEEEEEENESEENEE green 153 2 7 5 Mailbox Usage EE ee eege deeg Eesen 154 27 0 Fak Call PQQ OP EE 155 2 7 7 Call Handling Statistic Heport ee cece eect teen eee etna ee ee eae ee eeeeneeeeeeneeeeeseaaeeeeea 156 27 8 GUSIOM Service Report EE 158 2 7 9 Message Status REPOM ecccccciecieccsicinerissseneniensceenssubsendesencunsesacieseertansceetvianodiesssentenenees 159 2710 Subscriber Setup RePOM sssrini iaeiiai Ea AAEE ERS 160 2 7 11 Security Information Heport 11 161 2 7 12 Hourly Statistics ET E 162 Programming Manual 5 6 27 13 Email ABD E 163 2 8 Systemi Security sss esse cw ce eee cece 164 2 8 1 Administrator 164 2 8 2 leed 167 GIOSS NY E 169 INdeX eae 181 Programming Manual Section 1 Programming Instructions This section describes how to install start and operate KX TVM NCV Maintenance Console Programming Manual 7 1 1 Introduction 1 1 1 1 1 1 1 2 Introduction System Administration VPS programming can be performed by the System Administrator System Manager and Message Manager The type of programming performed by each is very different
50. Codes EFA Transfer Reconnect Sequence on No Answer Specifies the sequence the VPS uses to reconnect the line when the party transferred with EFA External Feature Access does not answer This setting should match the settings of the PBX Value Range Max 16 digits consisting of 0 9 x and special codes D Disconnecting F Flash Recall R Ringback Tone Detection T Dial Tone Detection Dial Pause for 1 s default Dial Pause for 3 s default N Telephone Number Dialling 0 9 Dial Codes Call Transfer to Outside Answer Mode Specifies the answering method the VPS uses to detect whether the destination party has answered the transferred CO call Value Range Analyse the VPS monitors the status of the Trunk recognises that the destination party goes off hook and connects the line Programming Manual 131 2 5 System Parameters Guidance the VPS plays the following guidance before connecting the line to the destination party You have a call To answer the call press 1 Otherwise press 2 and hang up If the destination party presses 1 he or she will be able to answer the transferred CO call The VPS continues playing this guidance for the time specified in Outgoing Call No Answer Time in Dialling Parameters If the transferred party does not answer the call within this time the VPS considers it as a No Answer call Feature Manual References 2 2 7 Call Transfer to Outside Ignore Receiv
51. D number received from the connected PBX PIN PIN received by the VPS There are 2 methods for System Trace Programming Manual 1 8 Utility 1 8 6 a Real Time Trace monitors the trace data of the selected port Also it is possible to log the monitoring data as a file b Internal Trace logs the trace data of the selected port automatically in the system Follow the steps below to monitor or log the system trace data 1 Click Utility in the menu bar 2 Select System Trace You can click the icon in the tool bar instead of step 1 and 2 Real Time Trace 1 Select Real Time Trace 2 Check Enable Disable Trace Data 3 Check the data and port you wish to monitor 4 Click navigate the folder to save the monitored data as a file 5 Click Apply Note e During the Real Time Trace following features cannot be used Other features in the Utility menu Recording features on a PC connected to the VPS for Mailbox Group Extension Group System Caller Name and Custom Service Internal Trace 1 Select Internal Trace 2 Select Setting Display or Trace Clear Setting Disables or enables the Internal Trace feature and specifies the data and port you wish to log Display Displays the trace data Trace Clear Clears saved trace data Utility System Maintenance The System Administrator can maintain the VPS using System Maintenance Follow the steps below for System Maintenance
52. DID number from the PBX the caller subscriber is automatically logged in to the mailbox Note that this number must be unique for each mailbox Note e Automatic Log in via DID number is only available when the VPS is connected to one of the following PBXs using DPT Integration KX TD500 Software production date code 040901 or later KX TD500C Q951AB or higher KX TD500RU Q971AB or higher all other Q271AD or higher KX TDA series Version 1 1 or higher Value Range Max 20 digits 56 Programming Manual 2 1 Mailbox Settings Feature Manual References 2 3 2 Automatic Log in APT DPT Integration Only Subscriber s Manual References 5 16 Assigning Your Telephone Numbers for Remote Automatic Log in and Toll Saver Trunk Specifies the trunk number for Automatic Log in When the VPS receives a call on this trunk the caller subscriber is automatically logged in to the mailbox Note that this number must be unique for each mailbox Value Range 1 64 Feature Manual References 2 3 2 Automatic Log in APT DPT Integration Only Toll Saver Allows a subscriber to check his or her mailbox from preprogrammed Caller ID numbers specified for Automatic Log in by dialling a preprogrammed DID Number specified for Automatic Log in or the telephone number assigned to the specified trunk specified for Automatic Log in without incurring telephone charges Value Range Disable Disables the Toll Saver feature DID T
53. M Serv Call Tr Serv Subscriber Serv Dial by Name Repeat Menu Main Menu Fax Tr List All Names see Keypad Assignment 0 9 Feature Manual References 2 2 16 Custom Service Password 1 5 Cancel lt Password 1 5 gt Specifies a password and an operation for the specified password lt Cancel gt Determines the operation that is activated when a caller presses to cancel password entry Value Range lt Password 1 5 gt Password Max 12 digits Operation Tr to Mbx Tr to Ext Operator Tr to Out Exit Prev Menu CS VM Serv Call Tr Serv Subscriber Serv Dial by Name Repeat Menu Main Menu Fax Tr List All Names None see Keypad Assignment 0 9 lt Cancel gt Operation Tr to Mbx Tr to Ext Operator Tr to Out Exit Prev Menu CS VM Serv Call Tr Serv Subscriber Serv Dial by Name Repeat Menu Main Menu Fax Tr List All Names None see Keypad Assignment 0 9 Feature Manual References 2 2 16 Custom Service 98 Programming Manual 2 5 System Parameters 2 5 2 5 1 System Parameters System Parameters are divided into the following screens Mailbox Group Extension Group System Caller Name Announcement Parameters Click each tab at the bottom of System Parameters screen to edit the parameters Each parameter setting can be sorted in either ascending or descending by clicking the header except in Parameters table Mailbox Group Mailbox Groups allow a c
54. Manual References 2 2 Class of Service Feature Manual References 2 2 12 Class of Service COS Covering Extension Forwards calls to a second extension when the first extension s subscriber is not available to take the call The Covering Extension is one of the Incomplete Call Handling options that can be enabled or disabled by the subscriber The caller can also be transferred the Covering Extension by pressing 0 while a Personal Greeting is being played or while leaving a message Note e Extension Group Lists or Logical Extensions extensions whose calls are set to always be directed their mailboxes cannot be assigned as covering extensions Value Range 2 5 digits Feature Manual References 2 2 15 Covering Extension Subscriber s Manual References 5 3 Assigning Your Covering Extension Interview Mailbox Assigns an interview mailbox to the subscriber s mailbox In order for it to function properly the interview mailbox number must not be the same number as an existing mailbox and an existing mailbox group Note e Each caller s replies to an interview session are saved as one message Value Range 2 5 digits Installation Manual References 6 2 3 Interview Service Feature Manual References 2 2 26 Interview Service Subscriber s Manual References 5 4 Interview Mailbox 40 Programming Manual 2 1 Mailbox Settings All Calls Transfer to Mailbox If this parameter is set to Yes the extension is consider
55. Open 15 File Save 15 File SaveAs 16 FirstName 38 First Playback Urgent Messages 67 Fix digit which length is minimum password length 167 Flash Time 138 Format 106 Forward to Other Extension 118 Forward to VM Busy 117 Forward to VM Ringing 117 Forwarding Mode 50 Frequency 139 140 FullName 135 G Gain for Input Signal 142 Gain for Output Signal 142 Glitch Time 144 Global Parameters 138 Glossary 169 GoTo 22 Go To Class Of Service 22 Go To H W Settings 23 Go To Mailbox Settings 22 Go To PORT TRUNK Service 22 GoTo Reports 23 Go To Service Settings 22 Go To System Parameters 22 Go To System Security 23 Group List No 100 103 Group Name 100 103 H Hardware H W Settings 138 HDD Memory Usage Report 153 HDD Auto Stand by Delay Time 30 HDD Auto Stand by Mode 30 Hold Recall Mode 85 Holiday Service No 77 Holiday Settings 77 Hourly Statistics Report 162 Ignore Received First DTMF 132 Inband Signalling 116 Incoming Call Service 71 Incoming Call Service Prompt 72 Programming Manual 183 Index Incomplete Call Handling for Busy 43 Incomplete Call Handling for No Answer 42 Input Output digit 118 Installing and Starting KX TVM NCV Maintenance Console 9 Installing KX TVM NCV Maintenance Console 9 Integration Mode 111 Intercom Paging Group 61 Intercom Paging Parameters 124 Intercom Paging Retry 125 Intercom Paging Sequence 124 Inter Digit Timeout 118 Interval 141 Inte
56. Panasonic a e SE Voice Processing System mower KX T VM50 KX TVM200 ACD Report Server moar KX NCV200 Programming Manual gt Esch Esc Gs Esc gt gt gt gt gt S Gs S SS SS gt gt SS SS gt Thank you for purchasing a Panasonic product Please read this manual carefully before using this product and save this manual for future use Voice Processing System Version 1 0 Introduction 2 About this Manual This Programming Manual is designed to serve as an overall reference for programming the Panasonic Voice Processing System using KX TVM NCV Maintenance Console It explains how to use KX TVM NCV Maintenance Console and obtain the most out of system administration The Programming Manual is divided into the following sections Section 1 Programming Instructions Describes how to install start and operate KX TVM NCV Maintenance Console Section 2 KX TVM NCV Maintenance Console Operating Instructions Describes in detail each parameter that can be programmed using KX TVM NCV Maintenance Console Glossary An alphabetical listing of features terms and abbreviations as well as their definitions Index An alphabetical listing of features and terms as well as the page numbers of related sections About the Other Manuals The following manuals are available Installation Manual The Voice Processi
57. Receive Message Service Mailbox Capacity Warning Specifies if and when the VPS alerts subscribers when recording time for their mailboxes is running low If set to None the warning will not be announced All other settings indicate the remaining recording time capacity threshold for when the announcement is heard Value Range None 1 60 min Feature Manual References 2 3 17 Mailbox Capacity Warning Subscriber s Manual References 5 21 Mailbox Capacity Warning Programming Manual 63 2 2 Class of Service 2 2 2 Personal Options The following parameters determine the utilisation of features in each mailbox based on the COS zz VM Menu If set to Yes the subscriber can use the VM Menu feature Value Range No Yes Feature Manual References 2 3 36 VM Menu DPT Integration Only Subscriber s Manual References 1 1 Introduction to the VPS Play System Prompt after Personal Greeting If set to Yes directions for recording a message are given to the caller immediately after the personal greeting has been played Value Range No Yes Use Call Waiting on Busy If set to Yes the VPS signals the subscriber when he or she is on a call and another call is received Note e Call Waiting Sequence can be edited by clicking Edit System Parameters Parameters Call Waiting Sequence at the bottom of the dialogue box Value Range No Yes zz Message Cancel for Live Call Screening If set to Yes the cal
58. Select System Initialise Restart Initialise System 1 Select Initialise System You can click the icon in the tool bar instead of step 1 and 2 2 Specify Mailbox No Length 2 5 digits System Manager s Mailbox No and Message Manager s Mailbox No 3 Click Next 4 If there are active ports the System Administrator will be asked to either to continue or to cancel Select OK to continue or Cancel to close the ports 5 Click OK Restart System 30 Programming Manual 1 8 Utility 1 8 8 1 8 9 1 8 10 1 Select Restart System You can click the icon in the tool bar instead of step 1 and 2 2 If there are active ports the System Administrator will be asked to either to continue or to cancel Select OK to continue or Cancel to close the ports 3 Click OK Utility Diagnostic Diagnostic is used to diagnose the following hardware of VPS Codec DSP Voice Path diagnoses whether the voice path between Codec and DSP functions properly Play Record Voice Path diagnoses whether the voice path in the playing recording unit functions properly Follow the steps below for System Diagnostic 1 Click Utility in the menu bar 2 Select Diagnostic 3 If there are active ports the System Administrator will be asked to either to continue or to cancel Select OK to continue or Cancel to close the ports 4 Select Codec DSP Voice Path or Play Record Voice Path 5 Diagnosis starts Util
59. Service Wait for First Digit Specifies the length of time that the VPS waits for the caller to dial the first digit after a Custom Service menu is played for the caller If this time expires the No DTMF Operation setting determines how the call is then handled If this parameter is set to 0 No DTMF Input Operation handles the call immediately after the menu is played for the caller Value Range 0 s 10 s Feature Manual References 2 2 16 Custom Service Maximum Number of Invalid Entry Specifies the times an invalid password is entered before following Entry Failure setting Value Range 1 10 times Feature Manual References 2 2 16 Custom Service No DTMF Input Operation Determines how calls are handled when callers do not dial any numbers in response to VPS guidance often because they are rotary telephone users The default setting is Operator which allows the caller to be automatically connected to an operator after the message is played Value Range Tr to Mbx Tr to Ext Operator Tr to Out Exit Prev Menu CS see No DTMF Input Operation in Menu amp Transfer Feature Manual References 2 2 16 Custom Service Entry Failure Determines what operation is activated when a caller enters an invalid password X times X the value set for Maximum Number of Invalid Entry Programming Manual 97 2 4 Service Settings Value Range Tr to Mbx Tr to Ext Operator Tr to Out Exit Prev Menu CS V
60. TD500 TD612 and TDA series DPT The VPS communicates with the PBX via the DPT interface This is available with any of the following Panasonic KX T series PBXs TD816 TD1232 TD500 TD308 TD612 and TDA series APT The VPS communicates with the PBX via the APT Interface This is available with any of the following Panasonic KX T series PBXs KX TA TE series Feature Manual References APT Integration KX TVM50 only DPT Integration Inband Integration KX TVM50 only 1 The value range varies depending upon Country Area and VPS model KX TVM50 KX TVM200 KX NCV200 Consult your dealer for more details Programming Manual 111 2 5 System Parameters zz Maximum Extension Number Length Set this parameter to match the maximum number of digits which the connected PBX recognises as an extension number Value Range 2 5 digits Extension Number of VPS Port 1 6 KX TVM50 1 24 KX TVM200 KX NCV200 Specifies the PBX extension number of the port connected to the VPS When configuring the VPS via the Auto Configuration feature this parameter is set automatically Value Range 2 5 digits Feature Manual References 2 4 1 Auto Configuration APT DPT Integration Only Operator Transfer Sequence Specifies the sequence for transferring calls to an operator s extension Value Range Max 16 digits consisting of 0 9 x and special codes D Disconnecting F Flash Recall R Ringback Tone Detection T Dial Tone De
61. Unlimited Feature Manual References 2 3 32 Two way Record APT DPT Integration Only 2 3 33 Two way Transfer APT DPT Integration Only Subscriber s Manual References 5 13 Recording Your Conversations Mailbox Capacity Maximum Message Time Specifies the total number of available minutes for storing messages both new and saved in each mailbox Value Range For KX TVM50 1 min 120 min Unlimited For KX TVM200 KX NCV200 1 min 600 min Unlimited New Message Retention Time Defines the number of days that a new message will remain in the mailbox The storage period begins the day after the message reception If Unlimited is selected the saved message will remain in the mailbox until erased by the subscriber Value Range 1 30 days Unlimited Saved Message Retention Time Defines the number of days that a played message will remain in the mailbox The timing is refreshed whenever the message is played back If Unlimited is selected the saved message will remain in the mailbox until erased by the subscriber Value Range 1 30 days Unlimited Message Retrieval Order Specifies the order in which messages will be retrieved played back for listening Value Range LIFO Messages are retrieved starting with the most recent Last In First Out FIFO Messages are retrieved starting with the oldest First In First Out zz Intercom Paging Group Specifies the Intercom Paging group number available to the subscriber
62. VM NCV Maintenance Console is started you can choose to program the VPS in either Batch mode or Interactive mode a Batch mode Batch mode allows you to create new system data files and make modifications to system data Programming Manual 13 1 2 Installing and Starting KX TVM NCV Maintenance Console 14 files saved on your PC without being connected to the VPS Later when you connect to the VPS the system data stored in the PC can be uploaded to the VPS When you create a new system data file or open an existing data file stored in the PC KX TVM NCV Maintenance Console enters Batch mode see 1 3 File b Interactive mode Interactive mode allows you to directly modify the system data and settings saved in the VPS s memory from a PC that is connected to the VPS This mode displays the system data that is currently being used by the VPS Data can be modified and results displayed in real time To enter Interactive mode select an option from the Connect menu see 1 4 Connect Standard Buttons There are several standard buttons that are displayed on many screens within KX TVM NCV Maintenance Console The standard buttons are as follows Button Function OK Accepts the settings that were made in the current screen and closes the screen Apply Accepts the settings that were made in the current screen and leaves the screen open Cancel Ignores any changes made in the current screen and returns to the previous s
63. While the System Manager and Message Manager can use their telephones to program the PBX the System Administrator must use KX TVM NCV Maintenance Console and a PC VPS programming performed by the System Administrator is referred to as system administration System administration involves creating or changing VPS settings that control the manner in which VPS performs and is usually done before any other programming The system manager can program some of these parameters with a telephone System administration can be performed by only one person at a time a second person attempting to program the VPS will be denied access to system administration Password Security To maintain system security a password is required to perform system programming When KX TVM NCV Maintenance Console is started for the first time the Quick Setup needs to be set Then you will be asked to set the system password before the setup To avoid unauthorised access and possible fraudulent dialling do not disclose the password Warning to the Administrator regarding the system password 1 Please inform the customer of the importance of the password and the possible dangers if it becomes known to others 2 To avoid unauthorised access and possible fraudulent dialling maintain the secrecy of the password 3 Please change the password periodically 4 To prevent unauthorised access we strongly recommend selecting a long and random password 5 Ifth
64. age Counts Current EMD Message Counts 0 From JUL 01 2004 09 30 AM Subscriber Access Time 00 00 40 Date Time Port No Connect Time Exit Status JUL 01 04 10 12 AM 12 00 00 08 Disconnect JUL 05 04 04 32 PM 3 00 00 15 Logoff JUL 09 04 01 23 PM 5 00 00 07 Logoff JUL 10 04 07 03 PM 12 00 00 10 Cyclic Tone MAILBOX Used Time 00 00 12 of 01 40 00 0 2 Used External Message Interview Group Auto Message Delivery Notification Message Message Forward Feature Usage 11 31 20 14 22 Long Distance Local Beeper Extension Outgoing Call 6 13 0 28 Time 00 05 10 00 10 45 00 00 00 00 31 21 Received Message Deleted Message Expired Message Message Received 42 30 11 Feature Manual References 2 4 7 System Reports 154 Programming Manual 2 7 Reports 2 7 6 Fax Call Report The fax call report displays information about faxes received by the VPS and transferred to a fax extension It includes the fax reception date the port number used and the fax transfer status for a maximum of 64 fax messages Fax Call Report JUL 28 2004 11 30 AM From JUL 01 2004 09 30 AM Date Time Fax 1 Fax 2 JUL 01 04 11 15AM Connect JUL 04 04 07 58PM Busy No Answer JUL 15 04 10 23AM Busy Connect Feature Manual References 2 4 7 System Reports Programming Manual 155 2 7 Reports 2 7 7 Call Handling Statistic Report The call handling statistic report displays both a summary of and details of VPS activity over a specified p
65. ager However if the caller fails to enter a callback number the System Callback No will display instead Value Range Max 32 digits Programming Manual References 2 1 4 Notification Parameters Feature Manual References 2 2 31 Message Waiting Notification Device External Message Delivery Determines how essential External Message Delivery features are carried out Retry Times Specifies the number of times the VPS will attempt to deliver an external message when the destination is busy or does not answer Value Range 0 3 times E NE 0 4 times C 0 9 times NZ 0 5 times Singapore Malaysia 0 2 times Feature Manual References 2 3 11 External Message Delivery Service Busy Delay Specifies the length of time in minutes the VPS waits to try to deliver an external message again when the destination is busy Value Range 1 min 60 min Singapore Malaysia 2 min 60 min 122 Programming Manual 2 5 System Parameters Feature Manual References 2 3 11 External Message Delivery Service No Answer Delay Specifies the length of time in minutes the VPS waits to try to deliver an external message again when the destination is not answering Value Range 60 min 120 min Feature Manual References 2 3 11 External Message Delivery Service zz Outgoing Call Ports Specifies the VPS ports used for the External Message Delivery feature Note e The maximum number of ports depends on the VPS model
66. ages Specifies the time period before the VPS answers the call when there is no new messages Value Range 5 s 60 s Programming Manual References 2 1 10 Automatic Log in Feature Manual References 2 3 31 Toll Saver APT DPT Integration Only 88 Programming Manual 2 4 Service Settings 2 4 4 Custom Service Allows callers to perform specific functions by pressing dial buttons on their telephones while listening to voice guidance Custom Service Menu Custom Services allow callers to connect themselves to an extension mailbox Mailbox Group operator fax machine etc without the assistance of an operator Custom Service Menu Press 1 for Sales press 2 for Service etc can be recorded by the System Administrator or the Message Manager and can be recorded in several languages if needed The System Administrator can create a maximum of 100 Custom Services Common uses for Custom Services include callers press a button to connect themselves with the desired destination callers press buttons to navigate through a series of other Custom Services before being connected with the desired destination callers enter PIN numbers to connect themselves with the desired destination PIN Call Routing callers enter the first few letters of the desired parties Dial by Name to connect themselves with the desired destination Follow the steps below to edit Custom Service screen Creation Click the desired Cust
67. aging notify the subscriber by paging the subscriber Beeper Pager Access notify the subscriber by paging the subscribers beeper pager transfer to Custom Service transfer to operator return the caller to the top menu allowing the caller to call another extension 3 4 5 6 7 Intercept Routing No Answer A PBX feature that transfers an unanswered call to another extension or to the VPS Programming Manual 173 Intercom Paging Available with APT DPT Integration only If a subscriber has set Intercom Paging the VPS will page the subscriber and announce that he or she is receiving a call The VPS can announce prerecorded caller names using the Caller Name Announcement feature or prompt the caller to record his or her name and announce the recorded name Pages can be heard through PT speakers or through external speakers connected to the PBX Interview Service Allows the VPS to interview a caller by playing a series of prerecorded questions and recording the caller s responses Subscribers are able to record questions directly into their interview mailboxes After a caller records his or her answers the Message Waiting Lamp turns on at the subscriber s telephone This feature is very useful for claims departments order desks job applications etc Keypad The dial keys 0 9 on a telephone LCD Liquid crystal display Live Call Screening LCS Available with APT DPT Integration only
68. aits before concluding that there is no answer at the outside number called Value Range 10s 90s Pause Time for Specifies the pause time for used in call sequences Programming Manual 119 2 5 System Parameters Value Range 100 ms 9900 ms units 100 ms Pause Time for Specifies the pause time for used in call sequences Value Range 100 ms 9900 ms units 100 ms Outside Call Setup Sequence Specifies the sequence of codes used by the VPS when calling a Trunk You can set a maximum of 16 digits The default value is T T indicates that the VPS will dial the telephone number only after detecting a dial tone Example 9 9 1 s wait dial telephone number 9 is the Trunk Access number Value Range Max 16 digits consisting of 0 9 x and special codes D Disconnecting F Flash Recall R Ringback Tone Detection T Dial Tone Detection Dial Pause for 1 s default Dial Pause for 3 s default 0 9 x Dial Codes Message Waiting Notification Determines how essential Message Waiting Notification features are carried out zz Outgoing Call Ports Specifies the port numbers used for Message Waiting Notification Device feature The VPS makes outgoing calls using the port specified in this parameter At least 1 port must be specified Note e The maximum number of ports depends on the VPS model Value Range 1 6 KX TVM50 1 24 KX TVM200 KX NCV200 Feature Manual
69. aller or subscriber to leave a message that is placed in the mailbox of each subscriber in the list The message is recorded once and sent to all subscribers This parameters allows a caller to send a message at the same time to several mailboxes The VPS can maintain a maximum of 20 Mailbox Groups Each group can have a maximum of 62 members for KX TVM50 or 100 members for KX TVM200 KX NCV200 Only the System Administrator can create or edit Mailbox Groups Each subscriber can create and edit his or her own Personal Group Distribution Lists Follow the steps below to edit Mailbox Group screen Addition of Group List No 1 Click Add 2 Enter a group list number and a group name 3 Click OK Deletion of Group List No 1 Select the desired group list number 2 Click Delete 3 Click Yes Edit of Group List No 1 Select the desired group list number 2 Click Edit 3 Edit parameters in the Edit Mailbox Group dialogue box 4 Click OK Recording of Group List Name in the Edit Mailbox Group dialogue box 1 Select Record from extension or Import from recorded file When Record from extension is selected 1 Specify the extension number of the telephone used for recording then click Connect 2 When the specified extension rings go off hook 3 Click BA record BA stop or E play to record or play a voice label through the extension 4 Click Disconnect 5 Click OK When Import from recorded file i
70. ame 66 Programming Manual 2 2 Class of Service Tutorial If set to Yes subscribers are guided to set the following basic mailbox settings when they access their mailboxes for the first time Password Owner s Name Personal Greetings No Answer Personal Greetings Busy Personal Greetings After Hours Value Range No Yes Feature Manual References 2 3 28 Subscriber Tutorial Subscriber s Manual References 2 2 Subscriber Tutorial Easy Mailbox Configuration Auto Receipt If set to Yes the subscriber can request to receive confirmation when his or her message has been listened to by the message recipient Value Range No Yes Feature Manual References 2 3 1 Auto Receipt zz Autoplay New Message If set to Yes the VPS plays new messages automatically when the subscriber logs into his or her mailbox Value Range No Yes Feature Manual References 2 3 3 Autoplay New Message First Playback Urgent Messages If set to Yes the VPS plays urgent messages before regular messages Value Range No Yes Programming Manual 67 2 2 Class of Service 68 Feature Manual References 2 3 35 Urgent Message zz Announce Message Transferred Information If set to Yes the VPS plays the information of transferred messages to a subscriber before playing the messages Value Range No Yes Caller ID Number Announcement Specifies whether or not the VPS announces t
71. amming Manual 2 1 Mailbox Settings Feature Manual References 2 2 18 Dialling by Name zz Last Name Specifies the last name of the subscriber If there are non alphabetical characters in the first 4 letters of the last name the mailbox is not included in the directory Value Range Max 20 characters and cannot be used Programming Manual References Directory Listing in 2 2 2 Personal Options Feature Manual References 2 2 18 Dialling by Name Password Specifies the password needed to access the mailbox If a default password is programmed by the System Administrator that password will be assigned automatically when creating all mailboxes The System Administrator can change and delete the password Note e Each subscriber can change his or her mailbox password Value Range Max 16 digits Programming Manual References 2 8 2 Subscriber Subscriber s Manual References 2 4 Changing or Deleting Your Password Class of Service Determines the set of services available to the subscriber Note es We recommend that parameters for each COS number be defined before assigning a Class of Service COS to each mailbox or creating new mailboxes e COS No 63 and 64 are assigned by default to the Message Manager and to the System Manager respectively No other mailboxes can be assigned to COS No 63 and 64 Value Range COS No 1 62 Programming Manual 39 2 1 Mailbox Settings Programming
72. ature Manual References 2 3 13 Group Distribution List System Programming Manual 101 2 5 System Parameters 2 5 2 Extension Group An Extension Group is a group of extensions that share a common mailbox Each group has an Extension Group number If the group number is assigned as the owner of a mailbox then all members cannot be assigned their own personal mailboxes Up to 20 Extension Groups can be created and each group can consist of 100 extensions members You can add delete and review the extensions Members of an Extension Group are able to share the same mailbox and be notified by the Message Waiting Notification Lamp feature when a message is received Follow the steps below to edit Extension Group screen Addition of Group List No 1 Click Add 2 Enter a group list number and a group name 3 Click OK Deletion of Group List No 1 Select the desired group list number 2 Click Delete 3 Click Yes Edit of Group List No 1 Select the desired group list number 2 Click Edit 3 Edit parameters in the Edit Extension Group dialogue box 4 Click OK Recording of Group List Name in the Edit Extension Group dialogue box 1 Select Record from extension or Import from recorded file When Record from extension is selected 1 Specify the extension number of the telephone used for recording then click Connect 2 When the specified extension rings go off hook 3 Click BA r
73. cabesees 31 1 8 10 MUMMY On IANS eegene 31 1 8 11 Utility Software Version o 0 c cccctctcanseesesencsnsn ce ceeeeevascsesesensaeenesccneend dadeaeensseensasevennecanandes 32 1 8 12 Utility LAN Settings E 32 1 8 13 Utility Default Parameters ccccccccecseceen eee neeeeeeeeneneeeeneeenegeeeeneeenenneneeneneeeeeneneeas 33 1 8 14 Utility Set Language E 33 2 KX TVM NCV Maintenance Console Operating Instructions 35 2 1 E E e DE 36 2 1 1 Mailbox Settings SOLO E 36 2 1 2 Default Mailbox Template sscccscncetnnsrrsaierscewtucandunnntcceanttnrsaaceneionnambeandnncneeventadisvacnenenacunauned 36 2 1 3 Mailbox Parameters E 38 ZA Notification ME 44 2 1 5 External Message ee eege ergeet 49 NSO Auto Mee e e EE 50 2 1 7 Personal Distribution Steeg 52 2 1 8 Personal Custom ET 53 2 1 9 Remote Call FWD to CO E 55 2 1 10 EN an Ee GE 56 Zale E mail QUOI E 58 2 2 Class Of SPV ICG rises petatsence rane ccheeeteacdeceae rns aa aaaeaii e enema emer aes 60 221 ele 60 Ee e 64 2 3 POPE Le 69 23 1 e POU EE 70 2 4 El ln E 74 2 4 1 Caller ID DID PIN Call FOUHING E 75 2 4 2 Holiday SOU ING Sects enecied does teeats be cecce cae tc eaatntanteciaeeectesaatacteanad lt ceandsascteexesncansacneeexeuansere 77 24 3 Parameter EE 81 244 E eu 89 2 5 System E 99 2 5 1 Mailbox Group EE 99 EE Le E 102 2 5 3 System Caller Name Announcement eee eeeneee ee etcaeeeeeceneeeeeeeeeeeeesnaaeeeenea 104 2 5 4 Parameters irtirar ennak aa a aaa EEEE A
74. ces 2 2 8 Caller ID Call Routing APT DPT Integration Only 2 2 19 DID Call Routing DPT Integration Only 2 2 37 PIN Call Routing Description Specifies a name and or description of the Caller ID DID PIN number Note es When no data is specified in this parameter the caller s name will be automatically entered here if the caller s name is received from the telephone company Value Range Max 20 characters Feature Manual References 2 2 8 Caller ID Call Routing APT DPT Integration Only 2 2 19 DID Call Routing DPT Integration Only 2 2 37 PIN Call Routing Call Transfer for Day Night Lunch and Break service Specifies the destination to which the call from an assigned Caller ID DID PIN number is automatically forwarded A destination can be set for each time mode To disable the setting select None A Mailbox Group number can be entered here instead of a mailbox number Value Range None disables this feature Custom forwards callers to the specified Custom Service menu Extn forwards callers to the specified extension Mbx forwards callers to the specified mailbox Feature Manual References 2 2 8 Caller ID Call Routing APT DPT Integration Only 2 2 19 DID Call Routing DPT Integration Only 2 2 37 PIN Call Routing 76 Programming Manual 2 4 Service Settings 2 4 2 Holiday Settings You can program a maximum of 20 Holiday Services On days specified as holidays the holiday settings have priority over
75. ck Paste 4 Click OK Value Range 00 00 23 59 Feature Manual References 2 2 31 Message Waiting Notification Device Device Notification Timer Specifies the delay time for Message Waiting Notification per device Programming Manual 47 2 1 Mailbox Settings zz Device Start Delay Time Specifies the length of time the VPS waits after a new message is received before sending message waiting notification Value Range 0 min 120 min Feature Manual References 2 2 31 Message Waiting Notification Device Device Interval Time between Device 1 and Next Device Specifies how long the PBX waits after sending Message Waiting Notification to Device 1 before sending notification to the next device Value Range 0 min 120 min Feature Manual References 2 2 31 Message Waiting Notification Device Device Interval Time between Device 2 and Next Device Specifies how long the PBX waits after sending Message Waiting Notification to Device 2 before sending notification to the next device Value Range 0 min 120 min Feature Manual References 2 2 31 Message Waiting Notification Device Device Interval Time between Device 3 and Next Device Specifies how long the PBX waits after sending Message Waiting Notification to Device 3 before sending notification to the next device Value Range 0 min 120 min Feature Manual References 2 2 31 Message Waiting Notification Device 48 Programming Manual 2 1 Mailbo
76. creen Help Displays the relevant help topic for the current screen Programming Manual 1 3 File 1 3 1 3 1 File The File menu allows you to create open or save a data file If New or Open are selected KX TVM NCV Maintenance Console automatically enters Batch mode File New Creates a new system data file and puts KX TVM NCV Maintenance Console in Batch mode All settings are in their initial or default state To upload the file created here to the VPS see 1 8 2 Utility System Back Up Note e Since selecting this option creates a new system data file uploading this new file to the VPS as is will overwrite any settings that are saved in the VPS s memory Use with care To create a new system data file 1 3 2 1 From the File menu select New File Open Opens a system data file saved on the PC and puts KX TVM NCV Maintenance Console in Batch mode Using the data without converting may result in certain data being loaded to an incorrect destination and is not recommended System data files for unsupported VPS models cannot be opened Only files saved with KX TVM NCV Maintenance Console can be opened To upload the file modified here to the VPS see 1 8 2 Utility System Back Up To open a system data file 1 3 3 1 From the File menu select Open The Open dialogue box will be displayed 2 Navigate to the folder containing the system data file you want to open Select
77. dB zz DTMF Detection Reverse Twist Level Specifies the DTMF detection reverse twist level Value Range 0 dB 9 0 dB units 0 1 dB DTMF Detection Guard Time Specifies the minimum length of each DTMF signal Signals shorter than this setting will not be recognised as DTMF signals signals longer than this setting will be recognised as DTMF signals 142 Programming Manual 2 6 Hardware H W Settings Value Range 40 ms 200 ms units 20 ms zz DTMF Detection Interdigit Pause Specifies the minimum length of time that must pass between 2 DTMF signals in order for the second signal to be recognised Value Range 40 ms 200 ms units 20 ms Call Progress Tone Detection Sensitivity Specifies Call Progress Tone Detection Sensitivity Value Range 50 dBm 20 dBm Use First Tone for Ringback Tone Detection Specifies whether to use the first tone for ringback tone detection If the ringback tone does not start from the beginning Disable should be selected otherwise Off hook detection will be detected by mistake Value Range Disable Enable Dial Tone Detection Time Specifies the length of time to recognise Dial Tone detection Dial Tone detection longer than the specified time is recognised as Dial Tone Value Range 500 ms 3000 ms units 10 ms Busy Reorder Threshold Time Determines how the VPS differentiates between busy tones and reorder tones Tones that are shorter than this setting are detec
78. e gt Port Service Programming Manual 69 2 3 Port Trunk Service 2 3 1 Service Group A Service Group Is a group of parameters that determine how incoming calls will be handled by the VPS 8 different Service Groups can be configured one Service Group can be assigned to each VPS port and PBX Trunk and each Service Group can be applied to more than one Trunk group or port as needed Follow the steps below to configure each Service Group Parameters Edit 1 Select the desired Service Group Number 1 8 in Service Groups table 2 Edit each parameter in Group Parameters table Assignment of Service Group 1 Select a Service Group Number 1 8 in Assign Group To To assign to a single port or a range of ports 1 Click Port 2 Check Single Port or Range of Ports 3 Specify the desired port number or a range of port numbers From To Click to edit the port s parameters The H W Settings screen is automatically opened to the Port Parameters section To assign to a single trunk or a range of trunks 1 Click Trunk 2 Check Single Trunk or Range of Trunks 3 Specify the desired trunk number or a range of trunk numbers From To 2 Click Assign Service Mode Assigns one of 6 Service Modes to the Service Group Note e Once the Service Mode has been changed it is retained unless the System Manager or System Administrator changes it again even after the power is turned off e PBX Control Mode is on
79. e alternate fax extension Value Range 2 5 digits Feature Manual References 2 2 22 Fax Management Fax No Answer Time Specifies the length of time in seconds that the VPS waits for the main or alternate fax extension to answer a fax call before taking other action such as notifying the fax manager that the fax could not be received Value Range 5 s 60 s Feature Manual References 2 2 22 Fax Management zz Fax Manager Mailbox No Specifies the mailbox number of the Fax Manager The VPS will notify the Fax Manager of the status of fax calls depending upon the settings of the Fax No Answer Coverage Mode and Fax Notification Mode parameters Value Range 2 5 digits Programming Manual 127 2 5 System Parameters 128 Feature Manual References 2 2 22 Fax Management Fax No Answer Coverage Mode Determines what action the VPS takes when an incoming fax call could not be answered by the main or alternate fax extension The VPS can announce to the Fax Manager the number of unanswered fax calls The number announced is the number of unanswered fax calls since the last time the VPS notified the Fax Manager This announcement is heard when the Fax Manager logs in to his or her mailbox Value Range No The VPS will not notify the Fax Manager when fax calls were not answered Mbx The VPS will announce the number of unanswered fax calls to the Fax Manager when the Fax Manager logs in to his or her mailbox E
80. e set 82 Programming Manual 2 4 Service Settings Value Range 2 5 digits Feature Manual References 2 2 36 Operator Service Busy Coverage Mode Specifies how to handle calls when the operator is busy Value Range Hold Automatically places the caller on hold and the operator is called again No Answer Coverage Offers the option specified by the No Answer Coverage Mode to the caller Call Waiting Signals the operator when another call is waiting using the Call Waiting feature of PBX Disconnect Message Disconnects the caller after playing Thank you for calling Feature Manual References 2 2 5 Busy Coverage Mode No Answer Coverage Mode Specifies how to handle operator calls when they are not answered within the time period set in Operator No Answer Time Value Range Caller Select Allows the caller to leave a message or call another extension In the following cases the caller cannot call another extension a No input to Automated Attendant b No input to Custom Service menu when No DTMF Input Operation is set to Operator in Service Settings Custom Service Menu A Transfer Leave Message Instructs the caller to leave a message in the operator s mailbox Disconnect Message Disconnects the caller after playing Thank you for calling Next Operator Transfers the caller to the next operator Feature Manual References 2 2 34 No Answer Coverage Mode Operator No Answer Time When a call to an o
81. e system password is forgotten you have to reset the VPS to its factory defaults and reprogram it 8 Programming Manual 1 2 Installing and Starting KX TVM NCV Maintenance Console 1 2 Installing and Starting KX TVM NCV Maintenance Console 1 2 1 Installing KX TVM NCV Maintenance Console System programming diagnosis and data upload download can be performed with a PC using the KX TVM NCV Maintenance Console software This section briefly describes how to install and start KX TVM NCV Maintenance Console on a PC that is connected to the VPS via USB System Requirements Required Operating System e Microsoft Windows 98 SE Windows Me Windows 2000 or Windows XP Minimum Hardware Requirements e CPU 133 MHz Intel Pentium microprocessor e HDD 300 MB of available hard disk space e RAM 64 MB of available RAM 128 MB recommended Software Installation 1 Copy the KX TVM NCV Maintenance Console setup file to a local drive on the PC Its icon is shown here on the left Double click the setup file to run the installer Follow the on screen instructions provided by the installation wizard Click Finish Click OK TRON Note e To install or uninstall the software on a PC running Windows 2000 Professional or Windows XP Professional you must be logged in as a user which is in either the Administrators or Power Users group e When the VPS is first connected to the PC via USB a wizard should appear and ask you to sel
82. e will be selected Value Range None Primary Guidance No KX TVM50 No 1 3 KX TVM200 KX NCV200 No 1 10 Programming Manual References Incoming Call Service Prompt in 2 3 1 Service Group Feature Manual References 2 2 16 Custom Service Menu Repeat Cycle Specifies the number of times the Custom Service menu message will be repeated for the caller Value Range 1 3 times Feature Manual References 2 2 16 Custom Service Call Transfer Anytime Specifies the type of dialling that the VPS accepts during the Custom Service in addition to the single digit Custom Service options This setting allows callers to dial numbers to connect themselves to an extension or mailbox or enter a PIN Note e If you only need to allow callers to dial single digit Custom Service option numbers set this parameter to No When set to a value other than No the VPS always waits for the amount determined by the Wait for Second Digit setting before handling the call This will cause a delay between the time the caller dials a single digit Custom Service option number and when the call is actually handled Value Range Extn enables callers to be transferred directly to their intended party by dialling the extension number Mbx enables callers to leave messages in a mailbox by entering the mailbox number PIN enables callers to be transferred directly to the specified party according to the setting for PIN Call Routing Service by dialli
83. ecial mailbox that is maintained by the Message Manager If a caller does not have a DTMF compatible telephone the caller cannot dial numbers in order to connect himself or herself to an extension or mailbox Callers who do not dial any numbers can be directed to the General Delivery Mailbox Periodically daily is best the Message Manager should transfer messages in the General Delivery Mailbox to the appropriate subscriber mailboxes Hash Sign The key on the telephone keypad Also known as the pound sign Immediate Reply Allows the message recipient to reply to a message without specifying the extension number or the mailbox number of the sender Inband Integration When the VPS and PBX use Inband Integration voices are sent using analogue technology and data is sent using analogue DTMF tones The PBX informs the VPS of the status of extensions by sending DTMF tones and Call Progress tones to the VPS Many features such as Intercom Paging Live Call Screening LCS etc are not available with Inband Integration Incomplete Call Handling Service Calls are considered incomplete when is the called extension does not answer is busy or has set Call Blocking Incomplete Call Handling can handle calls in 7 different ways Each subscriber can specify the options available to callers when their calls are incomplete 1 leave a message in the subscriber s mailbox 2 transfer to the subscriber s Covering Extension Intercom P
84. ecord BR A stop or BE play to record or play a voice label through the extension 4 Click Disconnect 5 Click OK When Import from recorded file is selected 1 Click The Open dialogue box appears 2 Navigate to the folder containing the WAV files you want to open WAV files must meet the following specifications IMA ADPCM codec 8 000 kHz 4 bit mono 3 Select the desired WAV file 4 Click Open to import the file Add Extension to Group List 1 Select the desired group list number 2 Click Add 102 Programming Manual 2 5 System Parameters 3 Enter an extension number in Extension Number 4 Click OK Delete Extension from Group List 1 Select the desired extension number 2 Click Delete 3 Click Yes Group List No Specifies any vacant extension number Note e In order to configure an Extension Group set a group number here then assign the group number as the owner of a mailbox The Extension Group List number is effectively the extension number that is the owner of the group s mailbox Value Range 2 5 digits Installation Manual References 6 3 7 Extension Groups Feature Manual References 2 2 21 Extension Group Group Name Specify the group name Value Range Max 32 characters Installation Manual References 6 3 7 Extension Groups Feature Manual References 2 2 21 Extension Group Programming Manual 103 2 5 System Parameters 2 5 3 Sys
85. ect the appropriate USB driver Browse for and select the KX TVM USB driver which is copied to the local drive during installation Updating other Panasonic Drivers CAUTION Installing the USB driver may prevent the USB driver for KX TDA series or PC Console Phone Software from functioning correctly In this case update the USB drivers as necessary from the following folders on the included CD ROM KX TDA Series CD ROM Drive TDA_USB Driver TDA_USB Driver PC Console Phone Software CD ROM Drive TDA_USB Driver T7601_USB Driver Note e Before installing or uninstalling the driver be sure to close any open applications Programming Manual 9 1 2 Installing and Starting KX TVM NCV Maintenance Console Windows 98SE 1 Connect the PC to the PBX with a USB cable The Add New Hardware Wizard will appear Click Next Select Search for the best driver for your device Recommended then click Next Select Specify a location then click Browse Specify the folder containing the USB driver CD ROM Drive USB driver Win98 then click OK Click Next Click Next Click Finish Zz SNe oe See ote e Ifa dialogue box appears asking you to restart your PC restart the PC Windows Me 1 Connect the PC to the PBX with a USB cable The Add New Hardware Wizard will appear 2 Select Specify the location of the driver Advanced then click Next 3 Select Search for the best driver for your device Recommended 4 Select S
86. ed First DTMF If the PBX sends a DTMF signal to the VPS when the VPS attempts to transfer a call to an outside telephone set this parameter to Enable Value Range Disable Enable Trunk Group Specifies the parameters for each Trunk Group No Follow the steps below to edit the Trunk Group 1 Click Click to edit 2 Select the desired Trunk Group No 1 64 3 Edit each parameter in the Trunk Group dialogue box 4 Click OK zz EFA Transfer Effective for DPT Integration only Specifies whether or not the VPS uses EFA External Feature Access when transferring incoming CO calls to a trunk If set to Enable the VPS transfers incoming CO calls to a trunk according to EFA Transfer Sequence specified in Transfer to Outside If set to Disable the VPS transfers incoming CO calls to a trunk according to Call Transfer to Outside Sequence specified in Transfer to Outside Value Range Disable Enable Caller ID Callback Specifies whether or not the VPS allows a subscriber to call back the party who left a message in his or her mailbox by using the caller ID information sent from the PBX This setting applies to the trunk number used when the message with Caller ID information was left in his or her mailbox Value Range Disable Enable zz Outside Line Access Sequence for Caller ID Callback Specifies the sequence of Trunk Access numbers for Caller ID Callback This parameter is available when the VPS executes Caller ID
87. ed to be a Logical Extension and therefore calls directed to the extension via Automated Attendant service are automatically forwarded to the extension mailbox The extension does not ring when a call is received Note e When this feature has been set to Yes the mailbox subscriber s extension does not necessarily need to exist as an extension of the PBX Value Range No Yes Feature Manual References 2 2 3 Automated Attendant Call Transfer Sequence Specifies the Call Transfer Sequence used by the mailbox Allows each mailbox to be assigned its own Call Transfer Sequence Personal Transfer Sequence Note e When System is selected the VPS follows the Extension Transfer Sequence preprogrammed for the VPS in the System Parameters Parameters gt PBX Parameters PBX Environment e This sequence has higher priority than Alternate Extension Transfer Sequence in 2 5 4 Parameters Value Range System Max 16 characters consisting of 0O 9 and special codes D Disconnecting F Flash Recall R Ringback Tone Detection T Dial Tone Detection Dial Pause default 1 s Dial Pause default 3 s X Extension Dialling 0 9 Dial Code Programming Manual References Extension Transfer Sequence in 2 5 4 Parameters Feature Manual References 2 3 5 Call Transfer Status No Answer Time Specifies the length of time that the VPS waits before handling unanswered calls to the extension Programming Manua
88. egeeeggee ee EE AAA ese Eep AORA e PATRA AARE EaR A NARA aAA REES 21 1 6 1 View EEN 21 1 6 2 View Status Bar aes cic cate t vie prescient cd beccamens cadekoanduecedasteclen duistecnadadcteuataweeceuen eadenceeedemabantens 21 1 6 3 SW SONU EE 21 t ee 21 1 7 OT E 22 1 7 1 GO To Mailbox E Lee CG 22 1 7 2 Go To Class Of Service gt aera ee ne eer ee ner ee eee eee ee eee 22 1 7 3 Go To PORT TRUNK ServiCe cccccccccceseeccceeeeeeceeeensaeeeeesaaeeeeeeeeaeeeeeesaeeeesnesaeeseeenenes 22 174 GO TO SSIVICR SEMINGS verise eer EEEE RE EEEE EEE KEARE REES 22 1 7 5 Go To System Parameters cccccccesseceeceseeceeeeeeeeceeeeesaeeeseaaeeeeeeeeaeeeeessaeeeesneneeeeeeneeaes 22 1 7 6 GO TO H W Settings eeneg eeben ege geesde 23 1 7 7 Go To Reports E 23 1 7 8 Go To System Sec rity erone E E EE E EER ES 23 1 8 RN lr E 24 1 8 1 Utility Quick Setup EE 24 1 8 2 Utility System Back E 25 1 8 3 Utility System Prompts Customisation n 26 1 8 4 E D EE E 28 1 8 5 Utility System Trace scsi cc sctccssaseetsccsatatatavnccttatenscsiaananshienandvecthadectitanekiyvesetatedadacesasnadvarees 28 1 8 6 Utility System Maintenance eegen eege EEN coneetsbicnedtnadibinbelencbeeeageeese 29 1 8 7 Utility System Initialise Restart AA 30 4 Programming Manual 1 8 8 Utility Diagnostic E 31 1 8 9 Utility Programmer Code sscisasi adie csiescisansieedteisvaas sade ccastpenenexseactcaundisteasatiasidactesteacdacsetee
89. en operator calls are made calls are connected to the lowest numbered operator that is available To enable disable the operator setting for each time mode check uncheck it Note e Because the extension number assigned for Operator Service No 1 in the Day Mode is for the Message Manager you cannot assign this extension to any other mailbox e Extensions assigned as operators can be called by dialling 0 however when setting features such as Message Waiting Notification and Remote Call Forwarding the extension number not 0 must be specified Value Range Disable unchecked Enable checked Feature Manual References 2 2 36 Operator Service Operator Service No 1 2 and 3 Operator s Extension Specifies the extension number for Operator 1 2 and 3 Note e The default extension number of Operator 1 in day mode cannot be used with the Message Waiting Notification Lamp feature e Because the extension number assigned as Day Mode Operator 1 is automatically designated as the Message Manager do not assign this extension number to a mailbox This extension number is automatically assigned to mailbox number 998 Value Range 1 5 digits Feature Manual References 2 2 36 Operator Service Operator s Mailbox No Specifies the mailbox number for Operator 1 2 and 3 Callers to Operator 1 2 or 3 are prompted to leave a message in this mailbox depending upon how the Busy Coverage or No Answer Coverage modes ar
90. ence 113 Alternate Fax Extension No 127 Amplitude 139 140 Announce Message Transferred Information 68 Announce Option Menu After Erasing Messages 68 Announcement Repeat Cycle 125 Answer 117 Attach Voice File 58 Auto Forwarding 50 Auto Receipt 67 Automated Attendant 81 Automatic Log in 56 Automatic Transfer of Incoming Fax Call 126 Autoplay New Message 67 B Beeper Pager Callback No Entry Mode A4 Busy 117 Busy Coverage Mode 83 Busy Delay 122 Busy Delay Time 46 Busy Reorder Threshold Time 143 C Call Account Report 151 Call Handling Statistic Report 156 Call Hold Mode 84 Call Progress Tone Detection for Inband Mode 141 Call Progress Tone Detection Sensitivity 143 Call Queuing Announcement Mode 84 Call Retrieval Announcement Timing 84 Call Service 71 Call Service For Day Night Lunch and Break 71 Call Transfer Anytime 91 182 Programming Manual Call Transfer for Day Night Lunch and Break service 76 Call Transfer No Answer Time 119 Call Transfer Sequence 41 Call Transfer Status 42 Call Transfer to Outside 68 Call Transfer to Outside Answer Mode 131 Call Transfer to Outside Reconnect Sequence on Busy 130 Call Transfer to Outside Reconnect Sequence on No Answer 130 Call Transfer to Outside Sequence 129 Call Waiting Sequence 115 Callback No Entry Interdigit Time out 121 Caller ID 1 2 56 Caller ID Callback 66 132 Caller ID No 105 Caller ID Number Announcement 68 Caller ID Screen 6
91. ences 2 4 8 System Security Message Manager Access from Telephone Enables or disables access to the VPS from the Message Manager s telephone Note e The System Administrator will be asked to set the Message Manager s password if both of the following conditions are met a The System Administrator changes this parameter from Disable to Enable b The Message Manager s password has not been set previously e The password must be entered twice for verification Value Range Disable Enable Feature Manual References 2 4 8 System Security Password for Message Manager If Enable is selected in Message Manager Access from Telephone assign here a password for the Message Manager to login the VPS A combination of numbers can be used Follow the steps below to change the password 1 Click Click to change password 2 Enter a new password in Enter new password 3 Enter the new password in Confirm new password Programming Manual 165 2 8 System Security 4 Click OK Value Range Max 16 digits Feature Manual References 2 4 8 System Security 166 Programming Manual 2 8 System Security 2 8 2 Subscriber zz Minimum Password Length Specifies the minimum length number of digits of mailbox passwords Value Range 0 16 digits Enable Login Failure Disconnection Specifies whether the VPS disconnects a call when the subscriber enters an invalid password n times n the value specified
92. eport Hourly Statistic Report E mail Report Follow the steps below for Reports screen View 1 Select the desired report in Reports screen 2 Click View Report Switching Between Graph and Table View Select either Table or Graph in View as The following reports can be viewed as either of Table or Graph format a Call Account Report b Port Usage Report c HDD Memory Usage Report d Mailbox Usage Report e Call Handling Statistics Report Print 1 Click Print 2 Navigate to the printer to print a report Export 1 Click Export 2 Specify or navigate to the folder where to export a report Report Data Clear For each report all data can be cleared Follow the steps below for Report Data Clear 1 Click Reports Data Clear tab at the bottom of Report screen 2 Select the desired report from Report Parameters 3 Click Report Data Clear Programming Manual 147 2 7 Reports 2 7 1 Mailbox Information Report The mailbox information report displays configuration parameters from owner s extension to e mail options for a specified mailbox or a range of mailboxes Mailbox Information Report JUL 28 2004 11 30 AM For Mailbox Range 210 to 215 Mailbox 210 Extension 210 First Name JOHN Last Name WILIAMS Password ii Class of Service 1 Covering Extension 230 Interview Mailbox 777 Call Transfer Sequence FTXD No Answer Time sec 30 Call Transfer Status Call Sc
93. eriod of time for the Automated Attendant service This report includes the total number of incoming calls transferred calls held calls calls which left a message the result of transferred calls etc Call Handling Statistics Report JUL 28 2004 11 30 AM From JUL 01 2004 09 30 AM Percentage Total Calls Answered Caller Dialled During Greeting 90 10 Caller Hung Up During Greeting 6 62 Greeting Complete 3 28 Total Transfers Transfer by Timeout 0 88 0 key for Operator 11 06 Single Key Requests except 0 6 84 Full Extension Requests 55 37 Left a Message for a Subscriber 0 00 Logon Sessions 25 00 Fax Call Answering 0 86 Result of Transfers Line Busy 7 06 Ring No Answer 32 16 Call Blocking 4 95 Rejected 0 11 Illegal Number 1 02 Call Connected 54 70 Hold Initiated Call Connected 89 61 Hold Abandoned 10 39 Diverted Calls Message Taken External Transfer Intercom Paging Call a Beeper Transfer to Custom Service Disconnected Total Usage in Minutes 156 Programming Manual 2 7 Reports Feature Manual References 2 4 7 System Reports Programming Manual 157 2 7 Reports 2 7 8 Custom Service Report The Custom Service report displays information such as Custom Service settings message recording status number of access time of access and number of access to each key Custom Service Report JUL 28 2004 11 30 AM From JUL 01 2004 09 30 AM Custom 1 Description Type
94. es D Disconnecting 114 Programming Manual 2 5 System Parameters F Flash Recall R Ringback Tone Detection T Dial Tone Detection Dial Pause default 1 s Dial Pause default 3 s X Extension Dialling 0 9 x Dial Code Feature Manual References 2 2 32 Message Waiting Notification Lamp zz Message Waiting Lamp Retry Time Specifies the number of times the VPS will retry turning on off the Message Waiting Lamp of an extension This parameter is enabled only when the integration mode is None or Inband mode Value Range 0 5 times Feature Manual References 2 2 32 Message Waiting Notification Lamp zz Message Waiting Lamp Interval Time Specifies the time between retries when the VPS retires turning on off the Message Waiting Lamp of an extension This parameter is enabled only when the integration mode is None or Inband mode Value Range 1 min 60 min Feature Manual References 2 2 32 Message Waiting Notification Lamp Call Waiting Sequence Specifies the sequence for performing Call Waiting if the called extension is busy Value Range Max 16 digits consisting of 0 9 x and special codes D Disconnecting F Flash Recall R Ringback Tone Detection T Dial Tone Detection Dial Pause default 1 s Dial Pause default 3 s X Extension Dialling 0 9 x Dial Code Programming Manual 115 2 5 System Parameters zz Release Sequence for Call Waiting Specifies the seque
95. ferred the message telephone number of the caller are announced Note If you want to skip this information press 6 while listening to it 62 Programming Manual 2 2 Class of Service Value Range Before The VPS announces Message Envelope before playing the recorded message After The VPS announces Message Envelope after playing the recorded message Require The VPS announces Message Envelope when it is required by DTMF command zz Number of New Messages Announcement Specifies the position of the Number of New Messages Announcement Value Range None Not announced Subscriber Service The VPS announces the number of new messages at the beginning of Subscriber Service i e after the subscriber has logged in to his or her mailbox Receiving Messages The VPS announces the number of new messages after the subscrier has selected to listen to messages while accessing his or her mailbox Total Number of Message Announcement Specifies the position of the Total Number of Messages Announcement Note e When the same position is set for the Number of New Messages Announcement and the Total Number of Message Announcement the VPS announces the number of new messages then the total number of messages Value Range None Not announced Subscriber Service The VPS announces the number of new messages at the beginning of Subscriber Service Receiving Messages The VPS announces the number of new messages at the beginning of
96. fied herein are the property of their respective owners e Screen shots reprinted with permission from Microsoft Corporation Programming Manual 3 Table of Contents 1 Programming INStructiOnS cceceeceeeeeeeeeeeneeeeeeeeeeeeeeeseeeeeeeeeeeeeeneeeeees 7 1 1 Introduction E 8 1 1 1 System Administration nger s uek eeegr rde Eeer dEEEEEE EE geheegt nn ee 8 1 1 2 Password COUN cade ceca sce ects pence nected case bans reenen caanteeasde Sacacia me nauetaraseauiacceeesaeetas 8 1 2 Installing and Starting KX TVM NCV Maintenance Console ccssseeeeeeeeeeeeeeeeee 9 1 2 1 Installing KX TVM NCV Maintenance Console s ssssseseeseneeeserrsserrrrerrnrrsnrrnsrrrrnsrrrn nne 9 1 2 2 Starting KX TVM NCV Maintenance Console nee 12 1 3 geed 15 1 3 1 e TE 15 BE E 15 A D ER TE 15 1 3 4 File Save PNG asides de narcignceteccwtc cnemiamsacenedotantwitecantienediiantutatcSeneteespieaandiecuatuontetoueraon 16 t35 PIG EK ecen A E AE RE EE A EREE 16 1 4 MNO aces A A E 17 TAA Connect USB E 17 1 4 2 Connect LAN Optional for KX TVMbO cece eee eceee scence eeeecaaeeeeeeaeeeeeeeaeeeeeeeaaeeensaaas 17 1 4 3 Connect Modem optional AAA 17 1 4 4 Connect Disconnect EE 18 1 5 o as ei ean ce A E E E E dec cent ees 19 1 5 1 Ed EE 19 1 52 Ee se sce ceca eed Ta EAE Ea EE AE PE RERE EENET 19 EC WE TE 19 15 4 A nieni isoa aa aa id aa a EAE A a iani 19 1 55 Edt Select Allister iere eE ee Een E AREER EARE 19 ere 20 1 6 NU egeee
97. following parameters can be specified per device Follow the steps below to edit Notification Schedule 1 Click Click to edit 2 Select a device Device No 1 Device No 2 Device No 3 tab 3 Edit parameters 4 Click OK Notification Type Specifies the type of message for which notification is sent Notification can be sent for all messages or urgent messages only Value Range All Messages Only Urgent Messages Feature Manual References 2 2 31 Message Waiting Notification Device zz Dial Number Assigns a telephone or beeper pager number to Device 1 2 or 3 The subscriber can also specify the number to be dialled by entering it from his or her telephone allowing the subscriber to set this feature on a case by case basis Note e The callback number entry code X must be included in the number to be called if the Beeper Callback No Entry Mode is set to any values other than Disable see Beeper Pager Callback No Entry Mode and Type of Device is set to Beeper The proper Dial Pauses must be inserted before the callback entry code e When the VPS calls a Trunk via a PRI ISDN Primary Rate Access Interface card of a Panasonic PBX please be sure to add after the telephone number 1112223333 in the example here Example 9P1112223333 PP123PP456PPX P Dial Pause Value Range Max 32 digits consisting of 0 9 x and special codes Programming Manual 45 2 1 Mailbox Settings
98. ftware version of the connected PBX you may not be able to utilise certain features available only with DPT Integration For more information consult your dealer DTMF Dual Tone Multi Frequency Commonly referred to as touchtone E mail Integration Allows subscribers and the Message Manager to receive notification by e mail when they receive new messages Subscribers can also have the voice message attached to the e mail notification if the System Administrator has enabled this feature for their mailboxes External Delivery Message A message recorded by a subscriber and then delivered to outside parties and or extensions The VPS dials the outside telephone number or extension number and plays the message for the recipient The message can be delivered immediately or at a specified time External Message Delivery List A preprogrammed list of outside parties and extensions that can be used to deliver an External Delivery Message to several recipients in one operation Each subscriber can create 2 External Message Delivery Lists Each list can have 8 destinations External Message Delivery Retry Determines how many times the VPS will attempt to deliver an External Delivery Message when the called line recipient is busy or does not answer Fast Forward Allows a subscriber to fast forward through a message in 4 second intervals 172 Programming Manual Follow On ID see Called Party ID General Delivery Mailbox A sp
99. g this feature Unlimited Message Length Allows a subscriber to record telephone conversations of an unlimited length of time when using Two way Record and Two way Transfer The maximum recording time for other messages will be automatically set to 60 minutes Urgent Message A message designated by the sender as urgent Urgent messages are played back before other messages when the recipient listen to his or her messages VM Menu Available with KX TDA series PBXs using DPT Integration only Displays VPS text prompts on the display of a compatible PT allowing the subscriber to operate the VPS by following text prompts and pressing soft buttons and the Navigator Key Voice prompts are not used Voice Mail A general term used for messages recorded by the VPS and stored in subscriber mailboxes VPS Voice Processing System Programming Manual Index Programming Manual 181 Index Symbols Announcement Mode 111 Numerics 2 way Beep Tone 140 2 way Record Start Beep Tone 140 A About the OtherManuals 2 About this Manual 2 Active 49 50 Additional Digit 134 Additional Digits 134 Administrator 164 Advanced Settings 136 Afternoon Hours Start Time 107 AGC 145 AGC Minimum Level 145 AGC N Coefficient for Gain Down 145 AGC N Coefficient for Gain Up 145 AGC Noise Suppression Gain 145 AGC Optimum Level 145 All Calls Transfer to Mailbox 41 Alternate Extension 85 Alternate Extension Transfer Sequ
100. h displays each port s status and number as well as the current setting of Port Parameters The screen will be updated every 2 seconds Each port s status will be displayed as follows Ready The port is ready to be used Incoming Call The port is handling an incoming call Outgoing Call processing sending service DSP Reset processing DSP reset disposition PT Connect processing PT connect disposition Offline Off Line Mode No Card Available card is not installed Turning on VPS Call Progression Mode 1 Select the desired port and click Open Line 2 Select Selected Lines to turn on the selected port or select All Lines to turn on the all ports Turning off VPS Call Progression Mode 1 Select the desired port and click Close Line 2 Select Selected Lines to turn off the selected port or select All Lines to turn off the all ports Click Close Utility System Trace The System Administrator can monitor VPS activities and log the activities into a separate file The following data can be logged for each port or all ports DTMF Dial DTMF signals sent and received by the VPS Guidance guidance data that the VPS played Message the VPS activity on messages such as creating playing and deleting Process Event events occurred between the VPS processes such as Application Call Processor and DSP Caller ID Caller ID received from the PBX Error system errors DID DI
101. h utility command is displayed or not To hide show the utility bar e From the View menu select or deselect Utility Bar Programming Manual 21 1 7 Go To 1 7 GoTo The Go to menu allows easy access to each setting window of KX TVM NCV Maintenance Console 1 7 1 Go To Mailbox Settings Opens the Mailbox Settings screen To go to es From the Go To menu select Mailbox Settings and a sub section 1 7 2 Go To Class Of Service Opens the Class Of Service screen To go to e From the Go To menu select Class Of Service and a sub section 1 7 3 Go To PORT TRUNK Service Opens the PORT TRUNK Service screen To go to e From the Go To menu select PORT TRUNK Service 1 7 4 Go To Service Settings Opens the Service Settings Service screen To go to e From the Go To menu select Service Settings and a sub section 1 7 5 Go To System Parameters Opens the System Parameters screen To go to e From the Go To menu select System Parameters and a sub section 22 Programming Manual 1 7 Go To 1 7 6 Go To H W Settings Opens the H W Settings screen To go to e From the Go To menu select H W Settings 1 7 7 Go To Reports Opens the Reports screen To go to e From the Go To menu select Reports and a sub section 1 7 8 Go To System Security Opens the System Security screen To go to e From the Go To menu select System Security Programming Manual 23 1 8 Utility
102. handled by the password s preprogrammed operation The prompt for this service can be recorded in the CS No dialogue box Recording a prompt 1 Click Record A Prompt For This Custom Service 2 Select Record from extension or Import from recorded file When Record from extension is selected 1 Specify the extension number of the telephone used for recording then click Connect 2 When the specified extension rings go off hook 3 Click BA record BR 8 stop or LA play to record or play a voice label through the extension 4 Click Disconnect 5 Click OK When Import from recorded file is selected 1 Click The Open dialogue box appears 2 Navigate to the folder containing the WAV files you want to open WAV files must meet the following specifications IMA ADPCM codec 8 000 kHz 4 bit mono 3 Select the desired WAV file 4 Click Open to import the file e The Message Manager can also use his or her telephone to record a prompt for this Custom Service see 3 2 6 Recording Messages in Feature Manual Description The information typed in this field is for reference only Value Range Max 32 characters Feature Manual References 2 2 16 Custom Service 96 Programming Manual 2 4 Service Settings Menu Repeat Cycle Specifies the number of times the Custom Service menu message will be repeated to the caller Value Range 1 3 times Feature Manual References 2 2 16 Custom
103. he Caller ID number when the subscriber plays a message left by a caller whose name has not been recorded for the Caller Name Announcement feature If the name has been recorded it will be announced regardless of this setting Value Range No Yes Announce Option Menu After Erasing Messages If set to Yes the VPS plays the option menu after erasing a message If set to No the VPS plays the next message automatically without playing the option menu Value Range No Yes Call Transfer to Outside If set to Yes the VPS allows calls to be transferred to a Trunk via the following features Caller ID Callback Call Transfer Service and Personal Custom Service Value Range No Yes Feature Manual References 2 2 7 Call Transfer to Outside New Message Length Announcement If set to Yes the VPS announces the total length of new messages when the number of new messages is announced Value Range No Yes Programming Manual 2 3 Port Trunk Service 2 3 Port Trunk Service When a call is received from an outside party the following call services can determine how the call is handled Automatic Log in Toll Saver Holiday Service Caller ID Call Routing DID Call Routing Trunk Service Port Service The service with the highest priority will handle the call The order of priority is Automatic Log in Toll Saver gt Holiday Service gt Caller ID Call Routing gt DID Call Routing gt Trunk Servic
104. he PBX changes time modes APT DPT Integration only Feature Manual References 2 4 6 Service Mode Call Service Call Service For Day Night Lunch and Break A call service is a group of parameters that determine how calls are handled throughout the day Each Service Group therefore each port and trunk can have a different call service for each time mode day night lunch break One of 4 incoming call services Voice Mail Automated Attendant Interview or Custom Service can be assigned to each call service Company Greeting No Specifies the company greeting to be heard by callers The System Greeting is Good Morning Afternoon Evening Welcome to the Voice Processing System Each call service can have its own setting Value Range None 1 32 System Feature Manual References 2 2 13 Company Greeting Incoming Call Service Specifies the incoming call service used to handle calls Note e When you select Interview Service an Interview Mailbox number should also be specified e When you select Custom Service a Custom Service number should also be specified e The System Manager can change the Incoming Call Service after logging in to his or her mailbox see 3 1 6 Changing the Company Greeting and Incoming Call Service Setting in Feature Manual Value Range Voice Mail Auto Atten Interview Custom Feature Manual References 2 2 6 Call Services Programming Manual 71 2 3 Port Trunk Service 2 2 39
105. idance No KX TVM50 No 1 3 KX TVM200 KX NCV200 No 1 10 Feature Manual References 2 2 44 System Prompts zz Delayed Answer Time Specifies whether the port or trunk answers immediately 0 or with delay 1 s 60 s Value Range 0 s 60 s 72 Programming Manual 2 3 Port Trunk Service Time Frame Specifies the start and end times for each time mode for each day of the week Each day of the week can have 1 lunch mode up to 2 night modes 1 at the beginning and end of the day and up to 3 break modes Lunch and break modes cannot be inserted into a night mode Follow the steps below to edit Time Frame 1 Click Click to Edit 2 Select atime mode then enter the start and end times in the Start At and End At fields or drag the edges of the time mode to mark the start and end times To copy the time mode schedule of one day to another day 1 Select a time mode in the desired copy from day and click Copy 2 Select atime mode in the desired copy to day then click Paste To insert a break or lunch mode 1 Right click the desired time mode 2 Select Insert Break or Insert Lunch 3 Click OK Note e This setting is only available when Automatic is selected in Service Mode Value Range 00 00 23 59 Feature Manual References 2 2 45 Time Service Caller ID DID Call Routing Enables or disables the Caller ID DID Call Routing feature Value Range Disable Enable Feature Manual References
106. ification Timer 47 Device Start Delay Time 48 Dial Number 45 Dial Start Mode 139 Dial Tone Detection Time 143 Dialling Parameters 119 DID 56 Digit Translation Table 118 Directory Listing 66 Disconnect 118 Disconnect Parameters 128 Disconnect Time 138 DND 117 DTMF 109 DTMF Cut Length 141 DTMF Detection Guard Time 142 DTMF Detection Interdigit Pause 143 DTMF Detection Reverse Twist Level 142 DTMF Detection Sensitivity 142 DTMF Detection Standard Twist Level 142 DTMF Output Amplitude 146 DTMF Output Twist Level 146 Duration 139 140 141 E Echo Canceller 145 Edit 19 Edit Copy 19 Edit Cut 19 Edit Delete 20 Edit Paste 19 Edit Select All 19 Edit Undo 19 EFA Transfer 132 EFA Transfer Reconnect Sequence on Busy 131 EFA Transfer Reconnect Sequence on No Answer 131 EFA Transfer Sequence 130 E mail Address 58 E mail Integration 135 E mail Option 58 E mail Report 163 E mail Schedule 59 Enable Login Failure Disconnection 167 EndDate 78 End Time 78 Entry Failure 97 Evening Hours Start Time 107 Extension 38 56 Extension Group 102 Extension Number of VPS Port 1 6 KX TVM50 1 24 KX TVM200 KX NCV200 112 Extension Transfer Sequence 112 External Message Delivery 49 122 F Fax Call Report 155 Fax Management 126 Fax Manager Mailbox No 127 Fax No Answer Coverage Mode 128 Fax No Answer Time 127 Fax Notification Mode 128 File 15 File Exit 16 File New 15 File
107. igned mailbox Subscriber Tutorial Guides subscribers through the mailbox configuration process the first time they access their mailboxes The subscriber s password owner s name and Personal Greetings can be configured using the Subscriber Tutorial System Administration Includes system programming diagnosis system prompt administration etc They are performed by the System Administrator using a PC running the KX TVM NCV Maintenance Console software System Administration can be performed locally on site by connecting to the VPS via USB or LAN or remotely off site by connecting to the VPS via the optional modem card Programming Manual System Administrator Is the person responsible for programming the most essential VPS settings Unlike the Message Manager and the System Manager who use a telephone to perform their duties the System Administrator uses a PC running the KX TVM NCV Maintenance Console software to program the VPS The System Administrator s handbook is the Programming Manual Only one programming session is possible at a time System External Message Delivery Duration Time Specifies the maximum telephone connection time allowed for External Message Delivery Prevents excessive telephone charges System Manager Mailbox 999 The person who can perform a subset of the items that can be programmed by the System Administrator The System Manager using a telephone connected to the VPS can create delete mailboxe
108. ing the Message Waiting Lamp on their PTs by calling a preprogrammed telephone number or by paging a beeper pager Multilingual Selection Menu Allows callers to select the language they would like to hear for voice guidance system prompts 3 languages can be selected for the Multilingual Selection Menu of the KX TVM50 5 languages for the KX TVM200 KX NCV200 Programming Manual 175 176 Non Subscriber A caller to the VPS who does not own a mailbox Notification Method see Message Waiting Notification On Hold Announcement Menu Allows callers in a queue to listen to the prerecorded announcement or music while they are on hold One touch Two way Transfer One touch TWT Available with KX TDA series PBXs using DPT Integration only Allows a subscriber to record his or her telephone conversations into another subscriber s mailbox with a one touch operation Operator 3 different extensions can be assigned as operators for each time mode Callers can be directed to an operator when they dial 0 when they have rotary or pulse telephones and thus cannot dial while listening to VPS prompts or when certain VPS features are programmed to direct callers to an operator Owner s Name Each mailbox has an owner s name subscriber name and there are 2 ways that these names are stored in the VPS First subscribers can record their own names the VPS can announces this recorded name during transfers Intercom Paging and
109. its more than once if this occurs the VPS will use the first assignment 118 Programming Manual 2 5 System Parameters Note e The number of K signals assigned for a sequence of Input digits must be the same as the number entered in the sequence of Output digits Value Range Max 20 digits consisting of 0 9 x A D S Input digit only and K S Skip ignore the code K Keep the code as it is Dialling Parameters Number of Digits to Access Outside Line This parameter should match the number of digits of the Line Access Code required by the PBX when making outside calls Example If the PBX requires callers to dial 9 to access a Trunk this parameter should be set as 1 This enables the VPS to recognise that an outgoing call setup sequence is completed once the initial 9 has been dialled 9 123 4567 Value Range 0 8 digits Call Transfer No Answer Time Specifies the length of time that the VPS waits before retrieving the transferred call when there is no answer at the destination extension Note e Make sure that the duration of Call Transfer No Answer Time is longer than the duration of Call Forwarding No Answer Time at the PBX Otherwise the PBX may forward the call immediately to the extension s Intercept Routing destination according to PBX programming rather than return the call to the VPS Value Range 10 s 60 s zz Outgoing Call No Answer Time Specifies the length of time that the VPS w
110. ity Programmer Code The System Administrator can change the programmer code that is needed to use KX TVM NCV Maintenance Console Follow the steps below to change the programmer code 1 Click Utility in the menu bar 2 Select Programmer Code 3 Ifthe programmer code is already set enter the old programmer code in Enter old programmer code 4 Enter a new programmer code in Enter new programmer code a Enter the new programmer code in Confirm new programmer code 6 Click OK Utility Commands The System Administrator can enter commands to maintain the system without closing KX TVM NCV Maintenance Console Follow the steps below for Commands 1 Click Utility in the menu bar Programming Manual 31 1 8 Utility 1 8 11 1 8 12 2 Select Commands You can click the icon in the tool bar instead of step 1 and 2 3 Enter commands 4 Click File or Close Click Log to save the command sessions in text file as your needs Utility Software Version Software Version is used to display the version of main software and DSP software for reference Follow the steps below to display the software version 1 Click Utility in the menu bar 2 Select Software Version 3 Click OK Utility LAN Settings The System Administrator can set the IP address and Port Number for the VPS After you changed the Port Number or Default Gateway you need to restart the VPS in order for them to take effect Foll
111. l 41 2 1 Mailbox Settings Note e When System is selected the VPS follows the Call Transfer No Answer Time preprogrammed for the VPS in the System Parameters Parameters Dialling Parameters Value Range System 10 s 60 s Programming Manual References Call Transfer No Answer Time in 2 5 4 Parameters Call Transfer Status Determines how the VPS handles a call when it reaches the subscriber s extension Note e This setting can be changed by subscribers Value Range Select None rings the subscriber s extension Call blocking connects the caller to the Incomplete Call Handling Service without ringing the subscriber s extension Call screening the caller is prompted to record his or her name The VPS then calls the subscriber and plays back the caller name The subscriber can choose whether to answer the call Intercom paging pages the subscriber by intercom Calling a beeper pager notifies the subscriber via a beeper pager Transfer to mailbox transfers the caller to the mailbox Transfer to specified custom service menu transfers the caller to the specified Custom Service Transfer to specified telephone number transfers the caller to the specified telephone number Feature Manual References 2 3 5 Call Transfer Status Subscriber s Manual References 5 1 Call Transfer Incomplete Call Handling for No Answer Specifies how the VPS handles a call when there is no answer Note e This setting
112. l Account Report Group calls by Mailbox JUL 28 2004 11 30 AM For Mailbox Range 200 to 210 From JUL 01 2004 09 30 AM MAILBOX 200 Date Time Port Connect Time Number Type Exit Status JUL 01 02 06 04PM 12 00 01 12 7893435678 Local Called Out JUL 06 02 11 45PM 18 00 00 47 18007597243 Long Called Out JUL 12 02 09 32AM 3 00 02 03 7039783232 Local Transferred Total Local Calls 00 03 15 Total Long Distance Calls 00 00 47 Total Calls From Mailbox 200 00 04 02 MAILBOX 201 Feature Manual References 2 4 7 System Reports Programming Manual 151 2 7 Reports 2 7 3 Port Usage Report The port usage report displays information about each port such as connection time and percentage of time which each port was busy Port Usage Report JUL 28 2004 11 30 AM From JUL 01 2004 09 30 AM External Message Message Device Percentage of Port No Delivery Notification Receive Connect Time Connect Time 1 8 4 84 00 05 19 47 20 2 4 1 21 00 01 35 14 05 3 1 0 13 00 03 02 26 92 4 0 0 4 00 01 20 11 83 Total 28 42 359 00 11 16 100 00 Full line Time 00 00 00 Feature Manual References 2 4 7 System Reports 152 Programming Manual 2 7 Reports 2 7 4 HDD Memory Usage Report The HDD memory usage report indicates the amount of disk storage used and the amount of available disk space Disk space is expressed in minutes The following statistics are also displayed The number of messages that were rec
113. l Routing gt DID Call Routing gt Trunk Service gt Port Service Follow the steps below to edit Caller ID DID PIN Call Routing screen 1 Select the desired mode Caller ID Mode DID Mode PIN Mode in Mode Addition 1 Click Add 2 Edit parameters in the Edit Parameters dialogue box 3 Click OK Deletion 1 Select the desired Caller ID DID PIN number 2 Click Delete 3 Click Yes Edit 1 Select the desired Caller ID DID PIN number 2 Click Edit 3 Edit parameters in the Edit Parameters dialogue box 4 Click OK Note e DID setting is only available when the VPS is connected to one of the following PBXs using DPT Integration KX TD500 Software production date code 040901 or later KX TD500C Q951AB or higher KX TD500RU Q971AB or higher all other Q271AD or higher KX TDA series Version 1 1 or higher Caller ID DID PIN Number zz Caller ID DID PIN Number Specifies Caller ID DID PIN numbers so that callers are automatically forwarded to a preprogrammed destination For Caller ID DID numbers X substitutes for any number X wild card For example to route all calls from Area Code 201 enter 201 X xXx Also Private or Out of Area callers can be specified by entering P for Private and O for Out of Area callers Value Range Max 20 digits consisting of 0 9 P and O for Caller ID number only Programming Manual 75 2 4 Service Settings Feature Manual Referen
114. lbox Settings Screen This screen provides a list of all mailboxes Mailboxes can be sorted in ascending or descending order by parameter mailbox number first name last name etc by clicking the parameter name This screen allows the System Administrator to visually browse and edit all mailboxes in the VPS To edit a mailbox select the desired mailbox and click Edit Mailbox Adding new mailboxes and deleting existing mailboxes can be also performed from this screen Default Mailbox Template The default mailbox template is applied to new mailboxes when they are created with the Add Range button This allows you to create similar mailboxes easily with one command Follow the steps below to edit the default mailbox 1 Click Add Range 2 Specify a range of mailbox From To Check Use the same number for Mailbox and Extension as your needs Enter the number of mailboxes to create in the Number of Mailboxes Click Edit Default Mailbox Edit parameters in the Default Mailbox dialogue box Click OK to return to the Add Range Of Mailboxes dialogue box Click OK ot Se Ster SS 36 Programming Manual 2 1 Mailbox Settings Installation Manual References 6 3 1 Creating the Default Mailbox Template Feature Manual References 2 4 3 Default Mailbox Template Programming Manual 37 2 1 Mailbox Settings 2 1 3 Mailbox Parameters Each mailbox can be edited based upon the needs of the subscriber Mailbo
115. ler s message will be deleted when the subscriber answers a call via Live Call Screening while the caller is leaving a message Note e The Live Call Screening feature is only available when the VPS is connected to a Panasonic KX T series PBX using APT DPT Integration Value Range No Yes 64 Programming Manual 2 2 Class of Service Feature Manual References 2 3 15 Live Call Screening APT DPT Integration Only Subscriber s Manual References 5 12 Live Call Screening LCS Remote Call Forward to CO If set to Yes the subscriber can use the Remote Call Forwarding feature This feature allows the subscriber to program his or her extension remotely to forward calls to an outside telephone number This telephone number can be Telephone No 1 or Telephone No 2 in 2 1 9 Remote Call FWD to CO or any other telephone number Note e The Remote Call FWD to CO feature is only available when the VPS is connected to a Panasonic KX T series PBX using DPT Integration e The FWD to CO feature may be prohibited by the PBX PBX programming may also be necessary to enable this feature for the COS of the extensions who will use this feature Value Range No Yes Programming Manual References 2 1 9 Remote Call FWD to CO Feature Manual References 2 3 27 Remote Call Forwarding Set DPT Integration Only Subscriber s Manual References 5 14 Remote Call Forwarding Delete Message Confirmation If set to Yes the VPS requests
116. lue Range Max 16 digits Feature Manual References 2 4 8 System Security Login Failure before Disconnection Specifies the times of invalid password entry for the System Administrator to login the VPS If the invalid password is entered over this parameter s setting the VPS disconnects a call This parameter is applied to login by the System Manager or the Message Manager from their telephone Value Range 1 99 times System Manager Access from Telephone Enables or disables access to the VPS from the System Manager s telephone Note e The System Administrator will be asked to set the System Manager s password if both of the following conditions are met a The System Administrator changes this parameter from Disable to Enable b The System Manager s password has not been set previously e The password must be entered 2 times for verification Programming Manual 2 8 System Security Value Range Disable Enable Feature Manual References 2 4 8 System Security Password for System Manager If Enable is selected in System Manager Access from Telephone assign here a password for the System Manager to login the VPS A combination of numbers can be used Follow the steps below to change the password 1 Click Click to change password 2 Enter a new password in Enter new password 3 Enter the new password in Confirm new password 4 Click OK Value Range Max 16 digits Feature Manual Refer
117. ly available when the VPS is connected to a Panasonic KX T series PBX using APT DPT Integration If PBX Control Mode is selected but cannot be used the VPS will operate in Automatic Mode e In Automatic Mode services have this order of priority Automatic Log in Toll Saver gt Holiday Service gt Caller ID Call Routing gt DID Call Routing gt Trunk Service gt Port Service e In Manual Modes Day Night Lunch or Break services have this order of priority Automatic Log in Toll Saver gt Caller ID Call Routing gt DID Call Routing gt Trunk Service gt Port Service Holiday Service is disregarded Value Range Automatic The current Call Service used by the Service Group is determined by the settings made for the current time mode day night lunch break Manual Day The Call Service programmed for day mode is used regardless of the current time mode 70 Programming Manual 2 3 Port Trunk Service Manual Night The Call Service programmed for night mode is used regardless of the current time mode Manual Lunch The Call Service programmed for lunch mode is used regardless of the current time mode Manual Break The Call Service programmed for break mode is used regardless of the current time mode PBX Control The current Call Service used by the Service Group is determined by the settings made for the current time mode day night lunch break The VPS will change time modes according to when t
118. mber of Digits to Entry Name Specifies the number of digits letters that must be entered when using the Dial by Name feature Value Range 3 4 digits 86 Programming Manual 2 4 Service Settings Feature Manual References 2 2 18 Dialling by Name Name Entry Time Out Specifies the length of time that the VPS waits for the caller to enter the first 3 digits letters of the desired party s name If the required number of digits are not dialled within this time the previous menu will be played again for the caller Value Range 1 s 10s Feature Manual References 2 2 18 Dialling by Name Key Mode Specifies the standard used for keypad text entry If set to use the North American Standard press 7 for Q and 9 for Z If set to use the Australasian Standard press 1 for Q and Z Value Range North American Standard Australasian Standard Feature Manual References 2 2 18 Dialling by Name zz Name Directory Mode Specifies one of Last Name First Name or Both to be used when entering the name Value Range Last First Both Toll Saver Delayed Answer Time for New Message Specifies the time period before the VPS answers the call when there are new messages Value Range 5 s 60 s Programming Manual References 2 1 10 Automatic Log in Feature Manual References 2 3 31 Toll Saver APT DPT Integration Only Programming Manual 87 2 4 Service Settings Delayed Answer Time for No New Mess
119. ming Manual 177 Remote Call Forwarding Set Available with DPT Integration only Allows subscribers and the Message Manager to program their extensions from a remote location to forward various types of calls all calls no answer busy etc to a desired extension or to an outside telephone Remote Call Forward to CO Remote Call Forward to CO Available with DPT Integration only Allows subscribers and the Message Manager to program their extensions from a remote location to forward their calls to an outside telephone if authorised Rewind Allows a subscriber to replay the last 4 seconds of a message Rotary Telephone A telephone that is not capable of emitting DTMF touchtone signals Callers using rotary telephones will be automatically forwarded to an operator or the General Delivery Mailbox because they cannot dial numbers as directed by the VPS prompts Service Group A group of settings which determine how incoming calls are handled by the VPS One of 8 call service groups is assigned to each VPS port or PBX trunk Service Mode Determines if incoming calls are handled by the VPS according to settings made for day mode night mode lunch mode or break mode The current mode can be changed automatically either by the VPS or by the time mode settings of the PBX or can be changed manually by the System Administrator and System Manager Each Service Group is assigned a Service Mode Subscriber A person who has an ass
120. n only When the date and time is set for the PBX or when DPT Integration is established date and time data is sent from the PBX to the VPS Programming Manual 179 Timed Reminder Setting Available with DPT Integration only Allows a subscriber to set a Timed Reminder by following system prompts provided by the VPS Timed Reminder is a PBX feature that is similar to an alarm clock the telephone will ring at the set time once or daily as set by the subscriber or Message Manager Toll Saver Allows a subscriber to check his or her mailbox for new messages by calling the VPS from a preprogrammed Caller ID number by dialling a preprogrammed DID number or by dialling a telephone number that connects the call to a preprogrammed trunk of the PBX Toll Saver is a cost saving feature that lets the subscriber know if he or she has new messages by the number of rings heard before the VPS answers the outside call from the subscriber If the VPS does not answer the call within a preprogrammed time period the subscriber can disconnect the call and thus avoid telephone charges Two way Record Available with APT DPT Integration only Allows a subscriber to record his or her telephone conversations into his or her mailbox Two way Transfer Available with APT DPT Integration only Allows a subscriber to record his or her telephone conversations into another subscriber s mailbox The subscriber must specify the desired extension number when usin
121. n the VPS is in night mode Personal Greeting for Caller ID Available with APT DPT Integration only A subscriber can record a maximum of 4 Personal Greeting messages that are played for callers whose telephone numbers Caller ID numbers have been assigned to a Personal Greeting for Caller ID A maximum of 8 Caller ID numbers can be assigned to each greeting Personal Group Distribution List A preprogrammed list of subscriber mailboxes that can be used by the subscriber who created the list to deliver a message to several recipients in one operation Each subscriber can create 4 Personal Group Distribution Lists Each list can have 40 members Personal Programming Also known as Station Programming PBX programming that is performed by an extension user to customise his or her extension s settings In order to user certain VPS features such as Live Call Screening LCS personal programming may be required PIN Call Routing Allows preferred callers to be directed to a specific extension mailbox or Custom Service when they enter their assigned PIN Playback Volume Speed Control Allows subscribers to control playback volume and speed while listening to messages Port The point of connection between the PBX and the VPS Pound Sign The key on the telephone keypad Also known as the hash sign Private Message A message designated by the sender as private Private messages cannot be forwarded by the recipient Program
122. nce for releasing Call Waiting Value Range Max 16 digits consisting of 0 9 x and special codes D Disconnecting F Flash Recall R Ringback Tone Detection T Dial Tone Detection Dial Pause default 1 s Dial Pause default 3 s X Extension Dialling 0 9 Dial Code zz Receiving Caller ID Enables or disables the VPS to receive Caller ID from the PBX while receiving a call Value Range Disable Enable Waiting Time for Receiving Caller ID Specifies the length of time that the VPS waits before receiving Caller ID from the PBX This parameter is needed only when Enable is selected in Receiving Caller ID Value Range O0s 10s Inband Signalling Set these parameters only if the Integration Mode is set to Inband under PBX Environment If the PBX type is set to a KX T series PBX the Inband Signalling parameters will be automatically set to the default codes for the KX T series PBX Note e Default values below vary depending on the setting of PBX type in PBX Environment zz Ringback Specifies the DTMF signal used to indicate a ringback tone Sent to the VPS when the extension dialled is ringing Value Range Max 16 digits consisting of 0 9 x and A D 116 Programming Manual 2 5 System Parameters Busy Specifies the DTMF signal used to indicate a busy tone Sent to the VPS when the called extension is busy Value Range Max 16 digits consisting of 0 9 x and A D
123. nd of call and the start of Call Progress Tone detection when an outgoing call is dialled Value Range 0 ms 20000 ms units 100 ms Maximum Time to Wait for Dial Tone Specifies the length of time that the VPS waits for dial tone detection 138 Programming Manual 2 6 Hardware H W Settings Value Range 500 ms 20000 ms units 100 ms Dial Start Mode Specifies whether dialling starts after a dial tone is detected or after the time specified in Off hook Delay has passed Value Range Dial Tone Mode Delay Mode Off hook Delay Specifies the length of time that passes before dialling starts This setting is only needed when Dial Start Mode is set to Delay Mode Value Range 500 ms 20000 ms units 100 ms Delay After Dialling Before On hook Specifies the length of time that the VPS waits for an answer when making an outside call If no answer is detected the VPS disconnects the call Value Range 0s 250s Record Start Beep Tone Defines the beep tone that is heard when recording starts If None is selected beep tones will not be heard Frequency Specifies the frequency pitch of the beep tone Value Range None 400 Hz 666 Hz 1000 Hz 1400 Hz and 2000 Hz Amplitude Specifies the amplitude volume of the beep tone Value Range 24 dBm 6 dBm Duration Specifies the duration length of the beep tone Programming Manual 139 2 6 Hardware H W Settings Value Ra
124. ng PIN No disables extension transfer and mailbox transfer only 1 digit entries will function following the Custom Service menu Feature Manual References 2 2 16 Custom Service Programming Manual 91 2 4 Service Settings Wait for First Digit Specifies the length of time that the VPS waits for the caller to dial the first digit after a Custom Service menu is played for the caller If this time expires the No DTMF Operation settings determines how the call is then handled If this parameter is set to 0 No DTMF Input Operation handles the call immediately after the menu is played for the caller Value Range O0s 10s Feature Manual References 2 2 16 Custom Service Wait for Second Digit This parameter is only valid when Call Transfer Anytime is set to a value other than No After the caller dials a digit the first digit after listening to a Custom Service menu the VPS waits for a second digit to be dialled This gives the caller time to continue dialling a mailbox number extension number or PIN If this time expires without a second digit being entered the VPS assumes the caller has selected a Custom Service menu option and handles the call according to the digit dialled by the caller Value Range is 5s Feature Manual References 2 2 16 Custom Service No DTMF Input Operation Determines how calls are handled when callers do not dial any numbers after listening to the menu message most likely because
125. ng System Installation Manual provides instructions for installing the VPS hardware configuring the connected PBX for use with the VPS and getting started with the KX TVM NCV Maintenance Console software Relevant sections from the Installation Manual are listed throughout this manual for your reference Feature Manual The Voice Processing System Feature Manual is an overall reference describing VPS features It explains what the VPS can do and how to obtain the most of its many features Sections from the Feature Manual are listed throughout this manual for your reference Subscriber s Manual The Voice Processing System Subscriber s Manual describes how subscribers can access commonly used VPS features and functions with their extensions and mailboxes Relevant sections from the Subscriber s Manual are listed throughout this manual for your reference Note e This manual may refer to products not available in your country area e Model number suffixes are omitted throughout this manual MN For KX TD500 KX TDA series PBXs the term trunk used in this manual indicates a trunk group Programming Manual Trademarks e Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and or other countries e Intel and Pentium are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries e All other trademarks identi
126. nge 200 ms 2800 ms units 200 ms 2 way Record Start Beep Tone Defines the beep tone that is heard when 2 way recording starts If None is selected beep tones will not be heard Frequency Specifies the frequency pitch of the beep tone Value Range None 400 Hz 666 Hz 1000 Hz 1400 Hz and 2000 Hz Amplitude Specifies the amplitude volume of the beep tone Value Range 24 dBm 6 dBm zz Duration Specifies the duration length of the beep tone Value Range 200 ms 2800 ms units 200 ms 2 way Beep Tone Defines the beep tone that is heard during 2 way recording If None is selected beep tones will not be heard Frequency Specifies the frequency pitch of the beep tone Value Range None 400 Hz 666 Hz 1000 Hz 1400 Hz and 2000 Hz Amplitude Specifies the amplitude volume of the beep tone Value Range 24 dBm 6 dBm 140 Programming Manual 2 6 Hardware H W Settings zz Duration Specifies the duration length of the beep tone Value Range 200 ms 2800 ms units 200 ms Interval Specifies the length of time between beep tones heard during 2 way recording Value Range 0 s 60 s zz DTMF Cut Length Specifies the length of time for DTMF to be deleted when it is detected while recording Value Range 0 ms 500 ms zz Minimum Message Length Specifies the minimum message recording length Messages shorter than the specified minimum recording length are discarded
127. nswer Delay Time min Use Mode Device Notification Timer 2 7 Reports Only Urgent Messages 96127494 Telephone 3 2 60 Scheduled 01 00PM 10 00PM 01 00PM 10 00PM 01 00PM 10 00PM 01 00PM 10 00PM 01 00PM 10 00PM Only Urgent Messages 96127494 Telephone 3 2 60 Continuously Device Start Delay Time min 60 Device Interval Time between Device1 and Next Device min 60 Device Interval Time between Device2 and Next Device min 60 Device Interval Time between Device3 and Next Device min 60 External Message Delivery Active Yes Prompt Mode System Auto Forwarding Status Active Yes Mailbox Number 120 Delay Time 00 30 Forward Mode Move Personal Distribution List List 1 Description ABCDEFGHI Personal Distribution List Name Recorded Members 101 PAUL WILLER 102 STEAVY PERRY List 2 Description Programming Manual 149 2 7 Reports Programming Manual References 2 1 Mailbox Settings Feature Manual References 2 4 7 System Reports 150 Programming Manual 2 7 Reports 2 7 2 Call Account Report The call account report displays information about outgoing call activity Information can be shown by port or by mailbox The report includes date starting time used port connection time called telephone number call type exit status of each callout total callouts number and the connection time for local or long distance call and total number of outgoing calls Cal
128. o be forwarded to another extension Value Range Max 16 digits consisting of 0 9 x and A D Confirmation Specifies the DTMF signal used to indicate a confirmation tone Sent to the VPS when the Message Waiting Lamp was successfully turned on or off Value Range Max 16 digits consisting of 0 9 x and A D Disconnect Specifies the DTMF signal used to indicate a disconnect tone Sent to the VPS when the other party goes on hook Value Range Max 16 digits consisting of 0 9 x and A D Digit Translation Table Use the Digit Translation Table to translate Follow On ID Signals received from the PBX into the codes needed by the VPS This translation table is only effective for incoming signals Settings made here should correspond to the Follow On ID settings of the PBX zz Inter Digit Timeout Defines the maximum length between the digits of a Follow On ID signal If this time expires the VPS will stop detecting Follow On ID for the call Value Range is4s Translation Table Table 1 Table 8 Follow the steps below to edit the Translation Table 1 Click Click to edit 2 Enter the digits sent from the PBX under Input Digit and the corresponding digits received by the VPS under Output Digit in the Translation Table dialogue box 3 Click OK zz Input Output digit Defines the input and output digits that are translated by the Digit Translation Table Do not assign the same sequence of Input dig
129. o the caller if the called extension does not answer Value Range Max 16 digits consisting of 0 9 x and special codes D Disconnecting F Flash Recall R Ringback Tone Detection T Dial Tone Detection Programming Manual 113 2 5 System Parameters Dial Pause default 1 s Dial Pause default 3 s X Extension Dialling 0 9 Dial Code Reconnect Sequence on Refuse Call Specifies the sequence for retrieving a call placed on hold after the extension in Call Screening mode has refused to accept it Value Range Max 16 digits consisting of 0 9 x and special codes D Disconnecting F Flash Recall R Ringback Tone Detection T Dial Tone Detection Dial Pause default 1 s Dial Pause default 3 s X Extension Dialling 0 9 x Dial Code zz Light On Sequence for Message Waiting Lamp Specifies the sequence for turning on the Message Waiting Lamp at an extension Value Range Max 16 digits consisting of 0 9 x and special codes D Disconnecting F Flash Recall R Ringback Tone Detection T Dial Tone Detection Dial Pause default 1 s Dial Pause default 3 s X Extension Dialling 0 9 x Dial Code Feature Manual References 2 2 32 Message Waiting Notification Lamp zz Light Off Sequence for Message Waiting Lamp Specifies the sequence for turning off the Message Waiting Lamp at an extension Value Range Max 16 digits consisting of 0 9 X and special cod
130. of functions for Automated Attendant Service Wait Time for First Digit Specifies the length of time the VPS waits for the caller to dial a digit before assuming the caller is using a rotary telephone and therefore activates Rotary Telephone Service Value Range 0s 20s Feature Manual References 2 2 3 Automated Attendant zz Menu Repeat Cycle Specifies the number of times the VPS will play the Automated Attendant top menu if the caller does not make a selection Value Range 1 5 times Play Owner s Name during Transfer Determines whether Transferring you to lt name gt is announced to the caller before transferring the caller to an extension Value Range Disable Enable Feature Manual References 2 2 3 Automated Attendant Operator Service These parameters specify the extension numbers and mailbox numbers for operators 1 2 and 3 as well as calls are treated when they are directed to and operator Operator parameters can be set individually for day night lunch and break modes Programming Manual 81 2 4 Service Settings Note e All non touch input calls in Automated Attendant Service will be transferred to the General Delivery Mailbox when the Operator Service is disabled Operator Service For Day Night Lunch and Break Determines the settings for each operator in each time mode Note that the extension assigned as Operator 1 for day mode is automatically designated as the Message Manager Wh
131. oll Saver functions when the VPS receives the preprogrammed DID number from the PBX Caller ID Toll Saver functions when Caller ID information is received that matches one of the preprogrammed numbers Caller ID 1 or 2 Trunk Toll Saver functions when the VPS receives a call on the preprogrammed Trunk Feature Manual References 2 3 2 Automatic Log in APT DPT Integration Only Programming Manual 57 2 1 Mailbox Settings 2 1 11 E mail Option Enables subscribers to receive Message Waiting Notifications by e mail when they receive new messages Username Specifies a subscriber s user name for e mail option Value Range Max 64 characters Feature Manual References 2 2 20 E mail Integration zz E mail Address Specifies the subscriber s e mail address Up to 3 addresses can be set with a comma inserted between addresses Value Range Max 128 characters Feature Manual References 2 2 20 E mail Integration Send E mail with New Messages If set to Enable the subscriber is able to receive notification by e mail Value Range Disable Enable Feature Manual References 2 2 20 E mail Integration Attach Voice File If set to Enable the subscriber is able to receive voice messages by e mail messages are sent as file attachments Value Range Disable Enable Feature Manual References 2 2 20 E mail Integration 58 Programming Manual 2 1 Mailbox Settings E mail Schedule Specifies the sched
132. om Service Type under Custom Service Type Click on an area within the grid to the right to place the Custom Service it can be moved later Edit parameters in the CS No dialogue box Click OK Custom Services parameters can be connected to other Custom Services To connect a parameter to another Custom Service click and hold the parameter s blue handle drag it to the desired Custom Service then release the mouse button Edit 1 Enter the desired Custom Service number under Quick Search and click Edit or double click the desired Custom Service icon 2 Edit parameters in the CS No dialogue box 3 Click OK 1 2 3 Double click the Custom Service icon you placed in the grid 4 5 Custom Service Builder The Custom Service Builder is a utility that allows the System Administrator to create Custom Services visually Each Custom Service and its functions can be edited arranged using a familiar drag and drop interface There are following types of Custom Services Menu amp Transfer Date Control Time Control Day Control Password Programming Manual 89 2 4 Service Settings Feature Manual References 2 4 2 Custom Service Builder Menu amp Transfer This Custom Service type guides callers to press certain buttons to connect themselves with the designated party The prompt for this service can be recorded in the CS No dialogue box Recording a prompt 1 Click Record A Prompt For
133. omatic Log in Available with APT DPT Integration only Allows subscribers to access their mailboxes directly without entering their mailbox numbers Subscribers can access their mailboxes directly from their extensions or from outside phones by dialling a preprogrammed telephone number either a DID number or a telephone number that reaches the PBX via a preprogrammed trunk or by calling the VPS from a preprogrammed telephone number Caller ID number Programming Manual 169 Autoplay New Message The VPS plays new messages automatically when a subscriber the System Manager or the Message Manager logs in to his or her mailbox Bookmark Enables a subscriber the System Manager or the Message Manager to set a specific point Bookmark in a message and easily resume playback later from that point Call Blocking Allows subscribers to have their calls handled by the Incomplete Call Handling Service without ringing at their extensions Call Screening Allows subscribers to screen calls The VPS prompts the caller with the message Record your name at the tone and records the caller s name The caller is put on hold while the VPS calls the subscriber and plays back the caller s name The subscriber can then decide whether to take the call or not Called Party ID Sometimes referred to as Follow On ID Allows the PBX to dial extra digits to bring the caller directly to a specified mailbox rather than to the General Delivery Mailb
134. on Transfer to specified Custom Service menu transfers the caller to the specified Custom Service Feature Manual References 2 3 14 Incomplete Call Handling Service Subscriber s Manual References 5 2 Incomplete Call Handling Programming Manual 43 2 1 Mailbox Settings 2 1 4 Notification Parameters The VPS is able to notify a subscriber when a new message is recorded in his or her mailbox There are 2 methods that the VPS can use for Message Waiting Notification 1 by lighting the Message Waiting Lamp on the subscriber s extension telephone and 2 by calling a preprogrammed device i e external telephone or pager A maximum of 3 devices Device 1 2 3 can be programmed per mailbox Message Waiting Lamp If set to Enable the Message Waiting Lamp of the subscriber s telephone turns on when a new message is recorded Value Range Disable Enable Feature Manual References 2 2 32 Message Waiting Notification Lamp Beeper Pager Callback No Entry Mode This feature allows a caller to dial his or her own telephone number which the VPS then sends to the subscriber s beeper pager Note e Touse this feature the callback number entry code X must be programmed along with the subscriber s beeper pager number If the caller does not enter a callback number or if this feature is set to Disable the System Callback No set in System Parameters Parameters Message Waiting Notification will be displa
135. on The information typed in this field is for reference only Value Range Max 32 characters Feature Manual References 2 2 16 Custom Service Programming Manual 93 2 4 Service Settings 94 Date Period 1 5 Outside lt Period 1 5 gt Specifies the name of date period for reference start and end date and an operation lt Outside gt Allows you to specify an operation that is enabled on all other dates not included in the set periods Value Range lt Period 1 5 gt Name Max 16 characters Date MM DD MM Month DD Day Operation Tr to Mbx Tr to Ext Operator Tr to Out Exit Prev Menu CS VM Serv Call Tr Serv Subscriber Serv Dial by Name Repeat Menu Main Menu Fax Tr List All Names None see Keypad Assignment 0 9 lt Outside gt Name Max 16 characters Operation Tr to Mbx Tr to Ext Operator Tr to Out Exit Prev Menu CS VM Serv Call Tr Serv Subscriber Serv Dial by Name Repeat Menu Main Menu Fax Tr List All Names None see Keypad Assignment 0 9 Feature Manual References 2 2 16 Custom Service Time Control This service allows you to assign a different operation for up to 5 blocks of time during the day The caller makes no selection and no menu is announced Description The information typed in this field is for reference only Value Range Max 32 characters Feature Manual References 2 2 16 Custom Service Time Period 1 5 Outside lt Period 1 5 gt
136. ons in conjunction with the Intercom Paging feature of the PBX It allows the VPS to page the called party announce the caller s name line number etc while the caller is placed on hold To utilise this feature Intercom Paging must be available for the PBX and the VPS must be properly programmed This feature is available for APT DPT Integration only zz Intercom Paging Sequence Specifies the intercom paging sequence used to activate the Intercom Paging feature of the PBX The settings made here must match the settings of the PBX The sequence can be a combination of 7 letters and 12 dial codes Value Range Max 16 digits consisting of 0 9 x and special codes D Disconnecting F Flash Recall R Ringback Tone Detection T Dial Tone Detection Dial Pause for 1 s default Dial Pause for 3 s default X Pager Dialling 0 9 x Dial Codes Feature Manual References 2 2 25 Intercom Paging APT DPT Integration Only 124 Programming Manual 2 5 System Parameters Release for Intercom Paging Specifies the intercom paging release sequence The settings made here must match the settings of the PBX The sequence can be a combination of 7 letters and 12 dial codes Value Range Max 16 digits consisting of 0 9 x and special codes D Disconnecting F Flash Recall R Ringback Tone Detection T Dial Tone Detection Dial Pause for 1 s default Dial Pause for 3 s default X Pager Dialling 0 9
137. orded by callers and were copied since the last clearing of this report The number of messages that were copied since the last clearing of this report The number of messages that were deleted by subscribers since the last clearing of this report The number of messages that expired and were removed by the VPS since the last clearing of this report HDD Usage Report JUL 28 2004 11 30 AM Available Recording Used Recording Percentage of Drive Number Time min Time min Disk Usage 1 120 6 5 00 JUL 01 2004 10 00 AM Total New Message Total Copy Message Total Delete Message Total Expired Message Messages 10 0 10 0 Feature Manual References 2 4 7 System Reports Programming Manual 153 2 7 Reports 2 7 5 Mailbox Usage Report The mailbox usage report displays information for a specified mailbox or range of mailboxes including the number of recorded messages the total time of outgoing calls external messages message notification and group message delivery Note e Specify the range or the mailbox number For example to obtain information on mailboxes 200 to 209 Type 200 and press RETURN or 200 209 and press RETURN e New MSGs Received MSGs and ED MSGs are current status indications All else are accumulated indications since the last clearing of this report Mailbox Usage Report JUL 28 2004 11 30 AM MAILBOX 200 JONE BLUE Current New Message Counts 4 Current Received Mess
138. ore or after messages automatically or only when the subscriber presses 2 3 during or after message playback Message Manager Mailbox 998 The person who takes care of message related maintenance such as General Delivery Mailbox maintenance and recording and deleting messages System Prompts Company Greetings Custom Service Menus System Caller Names etc Message Recovery Allows a subscriber to change the status of a message from deleted to old preventing the message from being permanently deleted Message Retention Time Determines the number of days before a message is automatically deleted New Message Retention Time Determines when new unplayed messages are deleted Saved Message Retention Time Determines when old played messages are deleted Message Retrieval Order When a subscriber has several messages in his or her mailbox determines whether messages are played back from newest to oldest Last In First Out LIFO or from oldest to newest First In First Out FIFO Message Transfer Allows a subscriber to reroute a message to another mailbox and add his or her comments to the message if necessary Receipt messages and messages originally marked as private cannot be transferred Message Waiting Lamp The lamp on a PT that lights when there are messages in the extension user s mailbox Message Waiting Notification Notifies subscribers and the Message Manager when they have received messages by light
139. orward messages to a Mailbox Group Active If set to Yes the VPS automatically forwards messages that have not been played for a specified length of time to another mailbox Value Range No Yes Feature Manual References 2 2 2 Auto Forwarding zz Mailbox Number Specifies the mailbox to which the messages will be forwarded Note e A Mailbox Group number cannot be specified as a destination Value Range 2 5 digits Feature Manual References 2 2 2 Auto Forwarding Delay Time Specifies the length of time in hours and minutes that the VPS waits before forwarding unplayed messages The maximum delay time is 99 h 59 min Note e The delay time must be shorter than the New Message Retention Time or else messages will be deleted before being forwarded Value Range 00 05 99 59 Feature Manual References 2 2 2 Auto Forwarding zz Forwarding Mode Specifies if forwarded messages are to be retained in the original mailbox When set to Copy copies of the messages are retained in the original mailbox after forwarding When set to Move messages are forwarded to the receiving mailbox and are not retained in the original mailbox 50 Programming Manual 2 1 Mailbox Settings Value Range Copy Move Feature Manual References 2 2 2 Auto Forwarding Programming Manual 51 2 1 Mailbox Settings 2 1 7 Personal Distribution List Personal Distribution Lists are used to send the same messages to several mailb
140. orwarding to multiple mailboxes simultaneously Default Setting A parameter defined for the VPS at the factory which can be changed through system programming by the System Administrator or the System Manager Delayed Ringing There are 2 kinds of delayed ringing applications 1 The VPS is used as the no answer destination for the Intercept Routing feature of your PBX 2 DIL 1 N trunk to several extensions terminates on telephones and VPS ports To give the telephone users a chance to answer calls the VPS lines should be programmed for delayed ringing Otherwise the VPS will answer the calls immediately Programming Manual 171 Delete Message Confirmation The VPS requests confirmation from the subscriber before erasing a message left in his or her mailbox Delivery Time The time specified by the subscriber for the VPS to deliver a prerecorded message Subscribers can specify the delivery time when leaving messages for other subscribers or when sending a message via External Message Delivery DID Call Routing Available with DPT Integration only The VPS automatically sends calls from preprogrammed DID numbers to a specified extension mailbox including Mailbox Group or Custom Service DPT Integration Digital integration between the VPS and certain KX T series PBXs Requires upgraded software in the PBX When the VPS and PBX use DPT Integration voices and data are sent digitally Depending on the model and or the so
141. otification Device Use Mode Specifies if and how each device is used for message notification The subscriber can also specify the use mode from his or her telephone Value Range Not Use The selected device is not used for message notification Continuously The device is called whenever a message is recorded in the mailbox If Notification Type is set to Only Urgent Messages the device is called whenever an urgent message is recorded in the mailbox Scheduled The selected device is called only during the selected times Feature Manual References 2 2 31 Message Waiting Notification Device Time Frame 1 2 MON SUN Specifies the schedule time frame of Message Waiting Notification by the selected device for each day of the week when Scheduled is set in Use Mode Notification will be sent for messages received during the time frame set here For messages received during times outside of the time frame notification will be sent at the beginning of the next time frame Follow the steps below to edit Time Frame 1 Click a day Sunday Saturday tab 2 Click Time Frame 1 or Time Frame 2 3 Enter the start and end times in the Start At and End At fields or drag the edges of the time frame to mark the start and end times To copy the schedule of one day to another day 1 Select a time frame in the desired copy from day 2 Click Copy 3 Select a time frame in the desired copy to day 4 Cli
142. ow the steps below for LAN Settings Note e Consult the LAN administrator for the appropriate settings 1 Click Utility in the menu bar 2 Select LAN Settings 3 Edit parameters in the LAN Settings dialogue box 4 Click OK IP Address Specifies the IP Address for VPS Subnet Mask Specifies the Subnet Mask for IP Address Default Gateway Specifies the IP Address for Default Gateway Port No Specifies the Port No for VPS 32 Programming Manual 1 8 Utility Value Range 1 8 13 1 8 14 1 65535 Utility Default Parameters Specifies TVM NCV Type Mailbox No Length System Manager s Mailbox No Message Manager s Mailbox No PBX Type Integration Mode and some parameters as the default settings Follow the steps below for Default Parameters 1 Click Utility in the menu bar 2 Select Default Parameters Set Default 1 Select Set Default 2 Specify TVM NCV Type PBX Type Integration Mode and set parameters 3 Click OK Load Default Loads the parameters programmed in Set default to the VPS 1 Select Load Default Utility Set Language Allows you to change the display language of KX TVM NCV Maintenance Console Note e In order to use this feature you need to upgrade the KX TVM NCV Maintenance Console software on a PC connected to the VPS Follow the steps below for Set Language 1 Click Utility in the menu bar 2 Select Set Language 3 Select the language 4
143. ox Caller ID Callback Available with APT DPT Integration only Enables a subscriber to use the Caller ID number information included with a message to call back the message sender without dialling the caller s telephone number Caller ID Call Routing Available with APT DPT Integration only The VPS automatically sends calls from preprogrammed Caller ID numbers to a specified extension mailbox including Mailbox Group or Custom Service Caller Name Announcement System Personal Available with APT DPT Integration only The VPS announces prerecorded Caller ID caller names when 1 subscribers listen to messages received from preprogrammed telephone numbers left in their mailboxes 2 the VPS transfers calls from preprogrammed telephone numbers to subscribers Caller ID Screening 3 the VPS pages subscribers by intercom Intercom Paging Caller names can be recorded and played for all subscribers system or can be recorded by individual subscribers and played for their own calls only personal If the same Caller ID number is programmed for both System and Personal Caller Name Announcements the VPS will use the caller name recorded by the subscriber 170 Programming Manual Company Greeting A maximum of 32 Company Greetings can be recorded to greet callers One or System Greeting or none can be selected for each Day Night Lunch Break and Holiday service based on a port and trunk Company Name This is played b
144. oxes in a single operation A maximum of 4 lists can be maintained with each list containing a maximum of 40 mailboxes List No 1 List No 4 List Name Specifies a list name Value Range Max 32 characters Feature Manual References 2 3 12 Group Distribution List Personal zz List Members Specifies the mailbox numbers that belong to the list Follow the steps below to edit List Members 1 Click Click to edit Addition 1 Enter a mailbox number in Quick Search Mailbox or select the mailbox number in the Subscribers to add table 2 Click Add gt gt Deletion 1 Enter a mailbox number in Quick Search Mailbox or select the mailbox number in the Distribution table 2 Click Delete lt lt Searching 1 Click Search Subscribers 2 Enter the Mailbox No Extension No First Name or Last Name of the desired subscriber 3 Click OK Value Range Max 40 mailboxes Feature Manual References 2 3 12 Group Distribution List Personal Subscriber s Manual References 5 6 Personal Group Distribution Lists 52 Programming Manual 2 1 Mailbox Settings 2 1 8 Personal Custom Service Personal Custom Service Specifies the Personal Custom Service The System Administrator can assign an operation to each key Note e These settings can be changed by subscribers e Make sure to add a Trunk Access number when you store an outside telephone number e When the VPS calls a Trunk via a PRI ISDN Prima
145. pecify a location then click Browse 5 Specify the folder containing the USB driver CD ROM Drive USB driver WinMe then click OK 6 Click Next 7 Click Next 8 Click Finish Note e Ifa dialogue box appears asking you to restart your PC restart the PC Windows 2000 1 Connect the PC to the PBX with a USB cable The Found New Hardware Wizard will appear 2 Click Next 3 Select Search for a suitable driver for my device Recommended then click Next 4 Select Specify a location then click Next 5 Click Browse and specify the folder containing the USB driver CD ROM Drive USB driver Win2000 then click Open 6 Click OK 7 Click Next 8 Click Finish Windows XP 1 Connect the PC to the PBX with a USB cable The Found New Hardware Wizard will appear 2 Select Install from a list or specific location Advanced then click Next 10 Programming Manual ONDARY 1 2 Installing and Starting KX TVM NCV Maintenance Console Select Search for the best driver in these locations Select Include this location in the search then click Browse Specify the folder containing the USB driver CD ROM Drive USB driver WinXP then click OK Click Next Click Continue Anyway Click Finish Programming Manual 11 1 2 Installing and Starting KX TVM NCV Maintenance Console 1 2 2 Starting KX TVM NCV Maintenance Console Note e The screenshots shown here are for reference only and may differ from the
146. perator is not answered within the time set the VPS will offer other options as defined by the No Answer Coverage Mode Note e This time applies to Operator 1 2 and 3 e f more than one operator is assigned we recommend to reducing the Operator No Answer Time to 15 s Programming Manual 83 2 4 Service Settings Value Range 10 s 60 s Feature Manual References 2 2 34 No Answer Coverage Mode Call Hold Mode Call Hold Mode If set to Enable the VPS gives callers the option of either holding for a specific extension or selecting one of several Incomplete Call Handling Service options While on hold the VPS periodically gives callers the choice to either continue to hold or select one of the Incomplete Call Handling Service options If set to Disable the VPS immediately offers callers the Incomplete Call Handling Service and callers are not put on hold To enable disable this feature check uncheck it Value Range Disable unchecked Enable checked Feature Manual References 2 2 23 Hold zz Call Queuing Announcement Mode If set to Enable callers on hold are informed of their current position in the call hold queue Example One other person is waiting to connect Value Range Disable Enable Feature Manual References 2 2 23 Hold Call Retrieval Announcement Timing Specifies the interval between the voice guidance message that asks whether or not calls are to be retrieved during call holding
147. phone number Exit Plays the Custom Service exit prompt and disconnects the caller Prev Menu Returns the caller to the previous menu not available if there was no previous menu CS Transfers the caller to the Custom Service specified here VM Serv Allows the caller to access Voice Mail Service Call Tr Serv Allows the caller to access Automated Attendant Service Subscriber Serv Allows the caller to access Subscriber Service If this option is enabled it is strongly recommended that each subscriber establish a password this will prevent unauthorised callers from accidentally or intentionally accessing subscribers mailboxes Dial by Name Requests the caller to enter the first 3 or 4 letters of a first or last name of the person the caller wishes to reach then transfers the caller to the corresponding extension Repeat Menu Repeats the Custom Service menu Main Menu Returns the caller to the Custom Service top menu Fax Tr Allows the caller to send fax messages to an extension specified as the fax extension List All Names The VPS will announce the names and extensions numbers of all subscribers except those whose Class of Service Directory Listing parameter is set to No None No operation assigned Feature Manual References 2 2 16 Custom Service Date Control This service allows you to assign a different operation for up to 5 time periods The caller makes no selection and no menu is announced zz Descripti
148. quence 120 Outside Line Access Sequence for Caller ID Callback Outside Transfer Sequence 129 P Paging Code 126 Parameters 81 106 Password 39 96 164 Password 1 5 Cancel 98 Password for Message Manager 165 Password for System Manager 165 Password Security 8 Pause Time for 119 Pause Time for 120 PBX Environment 111 PBX Parameters 111 PBX Synchronisation 106 PBX Type 111 Personal Custom Service 53 Personal Distribution List 52 Personal Greeting for Caller ID 65 Personal Greeting Length 60 Personal Options 64 Play Owner s Name during Transfer 81 Play System Prompt after Personal Greeting 64 POP Before SMTP 136 POP Before SMTP Password 137 POP Before SMTP Username 136 POP Over SSL 137 POP Server Port No 136 Port 01 24 142 Port Affected 79 Port No 32 Port Parameters 141 Port Usage Report 152 Port Trunk Service 69 Position of AM PM in Time Stamp 110 Prefix 1 or 2 digits Mailbox No 168 Primary Language 108 Program Mode 13 Programming Instructions 7 Prompt for Rotary Callers 72 PromptMode 49 62 90 Prompt Setting 108 R Receiving Caller ID 116 Reconnect Sequence on Busy 113 Reconnect Sequence on No Answer 113 Reconnect Sequence on Refuse Call 114 Record Start Beep Tone 139 Redial Cancel Timing 85 Release for Intercom Paging 125 Release Sequence for Call Waiting 116 Remote Call ForwardtoCO 65 Remote CallFWDtoCO 55 Remove Digits 134 Remove Digits 0 9 134 Reorder 117
149. reening Incomplete Call Handling for No Answer Leave a message Disable Transfer to a covering extension Disable Page the mailbox owner by intercom paging Disable Notify the mailbox owner via a beeper Enable Transfer to operator Disable Return to top menu Disable Transfer to specified custom service menu Disable Incomplete Call Handling for Busy Leave a message Disable Transfer to a covering extension Disable Page the mailbox owner by intercom paging Disable Notify the mailbox owner via a beeper Enable Transfer to operator Disable Return to top menu Disable Transfer to specified custom service menu Disable Notification Parametes Message Waiting Lamp Enable Beeper Callback No Entry Mode Before Message Recording Device Notification for Unreceived Message Yes Notification Schedule Device 1 Notification Type Only Urgent Messages Dial Number 96127494 Type of Device Telephone No of Retries times 3 Busy Delay Time min 2 No Answer Delay Time min 60 Use Mode Continuously 148 Programming Manual Device 2 Notification Type Dial Number Type of Device No of Retries times Busy Delay Time min No Answer Delay Time min Use Mode Mon 02 00AM 1 1 00AM Tue 02 00AM 11 00AM Wed 02 00AM 11 00AM Thu 02 00AM 11 00AM Fri 02 00AM 11 00AM Sat 02 00AM 11 00AM Sun Device 3 Notification Type Dial Number Type of Device No of Retries times Busy Delay Time min No A
150. rview Mailbox 40 Introduction 8 IP Address 32 K Key Mode 87 Keypad Assignment 0 9 93 KX TVM NCV Maintenance Console Operating Instructions 35 L Language 108 Language 1 5 KX TVM200 KX NCV200 1 3 KX TVM50 108 LastName 39 Light Off Sequence for Message WaitingLamp 114 Light On Sequence for Message WaitingLamp 114 List All Names 86 List Members 52 ListName 52 List No 1 ListNo 4 52 Local Area Code International Code 133 Local Area International Call Code 133 Login Failure before Disconnection 164 Login Failures before Disconnection 167 Long Distance Call 134 M Mail Address 135 Mailbox Capacity Maximum Message Time 61 Mailbox Capacity Warning 63 Mailbox Group 99 Mailbox Information Report 148 Mailbox Number 38 50 Mailbox Parameters 38 Mailbox Settings 36 Mailbox Settings Screen 36 Mailbox Usage Report 154 Main Fax Extension No 127 Max Digits for Callback No 121 Max Messages for Mailboxes 123 Maximum Call Duration 129 Maximum Continuous Tone Time 129 Maximum Cyclic Tone Time 129 Maximum Extension Number Length 112 Maximum Message Length 136 Maximum Number of Invalid Entry 97 Maximum Silence Time 128 Maximum Time to Wait for Dial Tone 138 184 Programming Manual Menu amp Transfer 90 Menu Repeat Cycle 81 91 97 Message Cancel for Live Call Screening 64 Message Envelope Setting 62 Message Length 60 123 Message Manager Access from Telephone 165 Message Retrieval Order 6
151. ry Rate Access Interface card of a Panasonic PBX please be sure to add after the telephone number 1112223333 in the example here Example 9P1112223333 PP123PP456PPX P Dial Pause Follow the steps below to edit Personal Custom Service 1 2 Click Click to Edit Key Assignment 1 Select the desired key 2 Assign the operation in Assigned Operation and enter the setting in Value according to the operation Outside Numbers 1 Enter outside numbers to be transferred 2 Select Recording Disconnect All Day or Disconnect Only After Hours for No DTMF Input Operation Click OK Value Range lt Key Assignment gt Key 3 9 0 Assigned Operation Transfer to specified mailbox Allow the caller to leave messages in a specified mailbox Transfer to specified extension Transfers the caller to a specified extension Transfer to Voice Mail Service Allows the caller to access Voice Mail Service Transfer to Automated Attendant Service Allows the caller to access Automated Attendant Service Transfer to specified Custom Service menu Transfers the caller to the Custom Service specified here Transfer to operator Connects the caller to an operator Transfer to outside specified number Transfers the caller to a specified outside telephone number Enter the PBX Trunk Access Number such as 9 Page the party Pages the subscriber Repeat greeting Repeats the greeting None No operation assigned l
152. s 60 s Maximum Call Duration Specifies the maximum duration of calls If the VPS detects no DTMF signals for the specified amount of time it terminates the call Value Range 0 min 60 min Transfer to Outside These parameters determine how the VPS will transfer calls to Trunk via the following features Call Transfer Service Custom Service Personal Custom Service Caller ID Callback Outside Transfer Sequence Call Transfer to Outside Sequence Specifies the sequence the VPS uses to transfer calls to Trunks Value Range Max 16 digits consisting of 0 9 x and special codes D Disconnecting F Flash Recall R Ringback Tone Detection T Dial Tone Detection Dial Pause for 1 s default Dial Pause for 3 s default N Telephone Number Dialling 0 9 x Dial Codes Feature Manual References 2 2 7 Call Transfer to Outside Programming Manual 129 2 5 System Parameters Call Transfer to Outside Reconnect Sequence on Busy 130 Specifies the sequence the VPS uses to reconnect the line when the transferred party is busy Value Range Max 16 digits consisting of 0 9 x and special codes D Disconnecting F Flash Recall R Ringback Tone Detection T Dial Tone Detection Dial Pause for 1 s default Dial Pause for 3 s default N Telephone Number Dialling 0 9 Dial Codes Feature Manual References 2 2 7 Call Transfer to Outside Call Transfer to Outside Reconnect Seq
153. s 2 2 13 Company Greeting 2 2 24 Holiday Service Service Specifies which incoming call service handles calls on the holiday Note e When Interview Service is selected a subscriber s Interview Mailbox number should also be specified When Custom Service is selected a Custom Service number 1 100 should also be specified Value Range Voice Mail Auto Atten Interview Custom Feature Manual References 2 2 6 Call Services 2 2 24 Holiday Service Port Affected Specifies the port numbers for which the Holiday Service setting is activated Ports not specified here are handled by the incoming call service assigned to those ports in the PORT TRUNK Service screen The maximum number of ports depends on the VPS model Value Range 1 6 KX TVM50 1 24 KX TVM200 KX NCV200 Feature Manual References 2 2 24 Holiday Service Programming Manual 79 2 4 Service Settings Trunk Affected Specifies the trunks for which the Holiday Service setting is activated Trunks not specified here are handled by the incoming call service assigned to those trunks in the PORT TRUNK Service screen Value Range 1 64 Feature Manual References 2 2 24 Holiday Service 80 Programming Manual 2 4 Service Settings 2 4 3 Parameters The following parameters can be specified in Parameters screen Automated Attendant Rotary Telephone Service Name Entry Toll Saver Automated Attendant Specifies the parameters
154. s clear subscriber passwords when they are forgotten set Class of Service parameters set the System Clock etc System Prompt Recorded voice guidance messages that help subscribers and callers use VPS features Over 1000 prompts are prerecorded in the VPS The System Administrator and Message Manager can rerecord prompts as necessary The System Administrator and the Message Manager can turn system prompts on and off as needed Each system prompt has a unique number System Report The System Administrator or the System Manager can generate various System Reports to monitor the status of the VPS System Security By default the System Manager and Message Manager cannot access the VPS from their telephones until the System Administrator sets their passwords and allows them to access the VPS via their telephones The System Manager and Message Manager must always enter their passwords in order to access the VPS The System Administrator can also choose to set a default password for subscriber s mailboxes If this setting is enabled a default password is automatically assigned when mailboxes are created Temporary Personal Greeting A special greeting that if recorded by a subscriber is heard by callers instead of the subscribers other Personal Greetings Often used to inform callers of a temporary absence A common example might be This is name I m out of the office this week Time Synchronisation Available with DPT Integratio
155. s selected Programming Manual 99 2 5 System Parameters 1 Click The Open dialogue box appears 2 Navigate to the folder containing the WAV files you want to open WAV files must meet the following specifications IMA ADPCM codec 8 000 kHz 4 bit mono 3 Select the desired WAV file 4 Click Open to import the file Add Subscribers to Group List 1 2 3 4 5 Select the desired group list number Click Add Enter a mailbox number in Quick Search Mailbox or select the mailbox number in Subscribers to add table Click Add gt gt Click OK Delete Subscribers from Group List 1 2 3 Select the desired mailbox number Click Delete Click Yes Search for Subscriber 1 2 3 Click Search Subscribers Enter the Mailbox No Extension No First Name or Last Name of the desired subscriber Click OK Group List No Specifies the Group List number This number is similar to a mailbox number and is used to send a message to all subscribers of the group It must be a unique number no other group or mailbox can be assigned this number Value Range 2 5 digits Installation Manual References 6 3 6 Mailbox Groups Feature Manual References 2 3 13 Group Distribution List System Group Name Specifies the group name Value Range Max 32 characters 100 Programming Manual 2 5 System Parameters Installation Manual References 6 3 6 Mailbox Groups Fe
156. s the maximum length of voice messages sent as e mail attachment Note e f you attach a voice message that is longer than this setting surplus parts of the message may be discarded when sending the e mail Value Range 1 min 30 min Feature Manual References 2 2 20 E mail Integration Advanced Settings SMTP Server Port No Specifies the port number for the outgoing mail server Value Range 1 65535 POP Server Port No Specifies the port number for the incoming mail server Value Range 1 65535 POP Before SMTP If set to Enable POP Before SMTP authentication is used for outgoing mail server For authentication username and password are required Value Range Disable Enable POP Before SMTP Username Specifies the user name for POP Before SMTP authentication 136 Programming Manual 2 5 System Parameters Value Range Max 64 characters POP Before SMTP Password Specifies the password for POP Before SMTP authentication Value Range Max 64 characters SMTP Authentication If set to Enable SMTP Authentication is used for outgoing mail server For authentication username and password are required Value Range Disable Enable SMTP Authentication Username Specifies the user name for SMTP Authentication Value Range Max 64 characters SMTP Authentication Password Specifies the password for SMTP Authentication Value Range Max 64 characters SMTP Over SSL Determine
157. s whether or not to use the SSL connection for encryption when sending e mails Value Range Disable Enable POP Over SSL Determines whether or not to use the SSL connection for encryption when receiving e mails Value Range Disable Enable Programming Manual 137 2 6 Hardware H W Settings 2 6 Hardware H W Settings Hardware settings are divided into the following categories Global Parameters Port Parameters 2 6 1 Global Parameters Global parameters define the settings that affect integration with the PBX Flash Time For Inband and No Integration only Specifies the length of time the hook switch must be pressed before the PBX will recognise it as a flash hook signal The settings made here should match the settings of the PBX Value Range 100 ms 300 ms 600 ms and 900 ms CPC Signal For Inband and No Integration only Specifies the minimum time necessary to detect an interruption in the CPC Calling Party Control signal received from the PBX The VPS is able to determine that the line has been disconnected when it detects an interruption of the CPC signal The settings made here should match the settings of the PBX Value Range None 6 5 ms 150 ms 300 ms 450 ms 600 ms and 900 ms Disconnect Time Specifies the length of time the line will be unavailable after a call has ended Value Range 1 s 8 s Delay After Dialling Before Analysis Specifies the length of time between the e
158. sitivity 144 VOX Undetected Length 144 W Wait for First Digit 92 97 Wait for Second Digit 92 Wait Time for First Digit 81 Waiting Time for Receiving Caller ID 116 Index Programming Manual 187 Panasonic Communications Co Ltd 1 62 4 chome Minoshima Hakata ku Fukuoka 812 8531 Japan Copyright This material is copyrighted by Panasonic Communications Co Ltd and may be reproduced for internal use only All other reproduction in whole or in part is prohibited without the written consent of Panasonic Communications Co Ltd 2006 Panasonic Communications Co Ltd All Rights Reserved PSQX4103ZA KKO806TMO
159. t Outside Numbers gt Outside Number 1 4 Max 32 digits consisting of 0 9 x and special codes Programming Manual 53 2 1 Mailbox Settings T Dial Tone Detection Dial Pause default 1 s Dial Pause default 3 s 0 9 Dial Code No DTMF Input Operation Recording Disconnect All Day Disconnect Only After Hours Feature Manual References 2 3 20 Personal Custom Service Subscriber s Manual References 5 17 Personal Custom Service 54 Programming Manual 2 1 Mailbox Settings 2 1 9 Remote Call FWD to CO Specifies the telephone numbers of destinations to which callers are forwarded when the subscriber sets Remote Call Forwarding to a Trunk 2 telephone numbers can be specified per mailbox Note e Class of Service programming determines if the subscriber is able to use this feature e The Remote Call FWD to CO is only available when the VPS is connected to a Panasonic KX T series PBX using DPT Integration zz Telephone Number 1 2 Specifies the telephone numbers of destinations to which callers are forwarded when the subscriber sets Remote Call Forwarding to a Trunk Telephone numbers can contain the digits 0 9 and X These telephone numbers should begin with a Trunk Access number Value Range Max 24 digits With the KX TD500 and KX TDA series Max 16 digits With other KX T series PBXs Programming Manual References Remote Call Forward to CO in 2 2 2 Personal Options Feat
160. tection Dial Pause default 1 s Dial Pause default 3 s X Extension Dialling 0 9 x Dial Code zz Extension Transfer Sequence Specifies the sequence for transferring calls to any extension except an operator s extension Value Range Max 16 digits consisting of 0 9 x and special codes D Disconnecting F Flash Recall R Ringback Tone Detection T Dial Tone Detection Dial Pause default 1 s Dial Pause default 3 s 112 Programming Manual 2 5 System Parameters X Extension Dialling 0 9 x Dial Code zz Alternate Extension Transfer Sequence Specifies the sequence for transferring calls to extensions in the Alternate Extension Group Value Range Max 16 digits consisting of 0 9 x and special codes D Disconnecting F Flash Recall R Ringback Tone Detection T Dial Tone Detection Dial Pause default 1 s Dial Pause default 3 s X Extension Dialling 0 9 x Dial Code Feature Manual References 2 2 1 Alternate Extension Group Reconnect Sequence on Busy Specifies the sequence for reconnecting to the caller if the called extension is busy Value Range Max 16 digits consisting of 0 9 x and special codes D Disconnecting F Flash Recall R Ringback Tone Detection T Dial Tone Detection Dial Pause default 1 s Dial Pause default 3 s X Extension Dialling 0 9 x Dial Code Reconnect Sequence on No Answer Specifies the sequence for reconnecting t
161. ted as reorder tones tones that are longer than this setting are detected as busy tones If None is selected the VPS does not differentiate between busy tones and reorder tones Value Range None 100 ms 1000 ms units 50 ms Number of Glitch Specifies the number of glitches that must be detected before Off hook detection occurs Programming Manual 143 2 6 Hardware H W Settings Value Range 0 5 times Glitch Time Specifies the minimum length of a glitch before it is recognised by the VPS as a glitch Value Range 40 ms 100 ms zz Unique Cyclic Tone Detection Specifies whether the VPS detects unique cyclic tones and interprets them as the end of a call Value Range Disable Enable Silence Detection for Off hook Detection Specifies whether the VPS interprets silence detection as off hook detection If there is a long period of silence after a call is dialled select Disable to prevent the VPS from detecting the silence as an off hook signal Value Range Disable Enable zz CNG Detection Sensitivity Specifies CNG detection sensitivity Value Range 53 dBm 43 dBm VOX Detection Sensitivity Specifies VOX detection sensitivity Value Range 55 dBm 25 dBm VOX Undetected Length Specifies the length of time during which the VPS can detect VOX If VOX is not detected within the specified time the VPS will not detect VOX for the call Value Range 1000 ms 60000 ms units 500 ms 1
162. tem Caller Name Announcement Allows the System Administrator to store a maximum of 200 telephone numbers and record a caller name for each telephone number The caller name is announced when playing a message in their mailbox from one of the preprogrammed callers when the VPS transfers a call to the subscriber from one of the preprogrammed callers Caller ID Screening and when the VPS pages the subscriber by intercom Intercom Paging Caller ID Screening feature is only available when Yes is set for Caller ID Screen in the Class of Service COS settings This feature is also enabled by selecting Call Screening in 5 1 Call Transfer in the Subscriber s Manual The Intercom Paging feature is enabled by selecting Intercom Paging in 5 1 Call Transfer and or in 5 2 Incomplete Call Handling in the Subscriber s Manual Follow the steps below to edit System Caller Name Announcement screen Addition of Caller ID No 1 Click Add 2 Enter a Caller ID number and description 3 Click OK Deletion of Caller ID No 1 Select the desired group list number 2 Click Delete 3 Click Yes Edit of Caller ID No 1 Select the desired Caller ID number 2 Click Edit 3 Edit parameters in the Call Information dialogue box 4 Click OK Recording of Caller Name in the Caller Information dialogue box 1 Select Record from extension or Import from recorded file When Record from extension is selected 1 Specify the ex
163. tem Manager respectively No other mailboxes can be assigned to COS No 63 and 64 The Class of Service screen is divided into 2 sets of parameters Class of Service Personal Options Click each tab at the bottom of Class of Service screen to specify the desired parameters There are 2 methods to edit the parameters a Double click a cell in the table of the screen and edit the selected parameter b Click the desired COS then click Edit COS and edit each parameter in the COS No Parameters dialogue box Classes of Service can be sorted in ascending or descending order by parameter by clicking the parameter name 2 2 1 Class of Service 60 Specifies the parameters for each Class of Service Class of Service Name Specifies the Class of Service s name Value Range Max 32 characters Feature Manual References 2 2 12 Class of Service COS Personal Greeting Length Defines the maximum length in seconds of the Personal Greeting Value Range 1 s 360 s Singapore Malaysia 1 s 120 s Feature Manual References 2 3 22 Personal Greetings Message Length Defines the maximum recording time for messages If set to Unlimited the maximum recording time is 60 minutes and the maximum recording time for two way conversations Two way Record and Two way Transfer is unlimited Programming Manual 2 2 Class of Service Value Range 1 min 60 min Unlimited Singapore Malaysia 1 min 30 min
164. tension number of the telephone used for recording then click Connect 2 When the specified extension rings go off hook 3 Click BA record BR A stop or EA play to record or play a voice label through the extension 4 Click Disconnect 5 Click OK When Import from recorded file is selected 1 Click The Open dialogue box appears 2 Navigate to the folder containing the WAV files you want to open WAV files must meet the following specifications IMA ADPCM codec 8 000 kHz 4 bit mono 3 Selecta file to import 4 Click Open to import the file 104 Programming Manual 2 5 System Parameters Caller ID No Assigns the telephone number for which the VPS announces the prerecorded caller name to extension users Value Range Max 20 digits consisting of 0 9 Feature Manual References 2 2 11 Caller Name Announcement System APT DPT Integration Only Description Enters a name and or description of the Caller ID number Value Range Max 20 characters Feature Manual References 2 2 11 Caller Name Announcement System APT DPT Integration Only Programming Manual 105 2 5 System Parameters 2 5 4 Parameters The following settings can be made in the Parameter tab of the System Parameters screen Time Setting Prompt Setting PBX Parameters Dialling Parameters Message Waiting Notification External Message Delivery Intercom Paging Parameters Fa
165. ter Connected Received for Incoming Specifies the length of time in seconds that the VPS waits after the line is connected for incoming calls before playing the prompt Value Range 0 s 10 s Feature Manual References 2 2 44 System Prompts Programming Manual 109 2 5 System Parameters Delay Time After Connected Received for Outgoing Specifies the length of time in seconds that the VPS waits after the line is connected for outgoing calls before playing the prompt Value Range 0 s 10 s Feature Manual References 2 2 44 System Prompts System Guidance Specifies the parameters which vary depending on the language assigned as the System Guidance language Follow the steps below to edit System Guidance 1 Click Click to edit 2 Select the desired Guidance No 3 Edit each parameter 4 Click OK Select Language Position of AM PM in Time Stamp Specifies the position of the AM PM announcement Value Range Before the VPS announces AM PM before the time such as P M 3 42 After the VPS announces AM PM after the time such as 3 42 PM 24 h the VPS announces the time in 24 h format such as 15 42 O clock Prompt Specifies when and if O clock is announced Value Range When 0 min the VPS announces O clock only on the hour such one o clock Always the VPS announces O clock always None No announcement zz Month Day Prompt Specifies the order of the month and day for date
166. tion to save the file a Click Yes to save the file and exit KX TVM NCV Maintenance Console b Click No to discard the changes and exit KX TVM NCV Maintenance Console 16 Programming Manual 1 4 Connect 1 4 1 4 1 Connect The Connect menu allows you to directly program the VPS in Interactive mode When connecting you are required to enter the password corresponding to the administrator password entered when starting KX TVM NCV Maintenance Console Connect USB Connects to the VPS through the USB port on the VPS To connect using USB 1 4 2 1 From the Connect menu select USB 2 Enter the administrator password used to log on to KX TVM NCV Maintenance Console 3 Click Next and Finish when the connection is completed Connect LAN Optional for KX TVM50 Connects to the VPS through the LAN port of the VPS Note e Before you connect to the VPS via LAN you must first assign an IP address to the VPS See 1 8 12 Utility LAN Settings to assign an IP address To connect using a LAN 1 4 3 1 From the Connect menu select LAN TCP IP 2 Enter the administrator password used to log on to KX TVM NCV Maintenance Console and IP Address 3 Click Next and Finish when the connection is completed Connect Modem optional Connects to the VPS through the modem Note e To access the VPS remotely using this feature a remote modem card must be installed For more details see 2 7 5 Modem Card
167. to skip Auto Configuration and go to the next setting screen Auto Configuration is available only in Interactive Mode and with Panasonic KX T series PBXs using APT DPT integration 24 Programming Manual 1 8 Utility 1 8 2 e In the Quick Setup Finish window you can change system date and time You can click Finish to save the parameters and Quick Setup Completed dialogue box appears Click YES to save the settings or NO if you want to modify some settings Utility System Back Up The following system programming data system parameters and voice data can be backed up or restored as individual files The Backup History utility can be used to view a record of previous backups a b c d e Program System Program DSP Program System Parameters System Prompts Installed Prompt Custom Service Menu Company Name Company Greeting System Mailbox Group Voice Label System Caller Name Prompt Selection Hold Announce Menu Extension Group Voice Label Mailbox Prompts Owner Name Personal Greetings Personal Caller ID Name Interview Personal Group List Name EMD List Member Name Mailbox Messages Follow the steps below to use the System Back Up utility Creation of Backup 1 2 3 Gi Click Utility in the menu bar Select System Back Up and Make Backup You can click the icon in the tool bar instead of step 1 and 2
168. uence on No Answer Specifies the sequence the VPS uses to reconnect the line when the transferred party does not answer Value Range Max 16 digits consisting of 0 9 x and special codes D Disconnecting F Flash Recall R Ringback Tone Detection T Dial Tone Detection Dial Pause for 1 s default Dial Pause for 3 s default N Telephone Number Dialling 0 9 x Dial Codes Feature Manual References 2 2 7 Call Transfer to Outside EFA Transfer Sequence Specifies the sequence the VPS uses to transfer calls to Trunks using EFA External Feature Access This setting should match the setting of the PBX Value Range Max 16 digits consisting of 0 9 x and special codes D Disconnecting F Flash Recall R Ringback Tone Detection Programming Manual 2 5 System Parameters T Dial Tone Detection Dial Pause for 1 s default Dial Pause for 3 s default N Telephone Number Dialling 0 9 x Dial Codes EFA Transfer Reconnect Sequence on Busy Specifies the sequence the VPS uses to reconnect the line when the party transferred with EFA External Feature Access is busy This setting should match the settings of the PBX Value Range Max 16 digits consisting of 0 9 x and special codes D Disconnecting F Flash Recall R Ringback Tone Detection T Dial Tone Detection Dial Pause for 1 s default Dial Pause for 3 s default N Telephone Number Dialling 0 9 x Dial
169. ule time frame of Message Waiting Notification by e mail for each day of the week and specifies whether to delete the original message in a mailbox after the message attached to an e mail is sent Notification will be sent for messages received during the time frame set here For messages received during times outside of the time frame notification will be sent at the beginning of the next time frame You can also set Notification schedule to All Day or No Use Follow the steps below to edit Time Frame 1 Click a day Sunday Saturday tab 2 Uncheck All Day or No Use if checked 3 Click Time Frame 4 Enter the start and end times in the Start At and End At fields or drag the edges of the time frame to mark the start and end times To copy the schedule of one day to another day 1 Select a time frame in the desired copy from day 2 Click Copy 3 Select a time frame in the desired copy to day 4 Click Paste 5 Check Delete After Send if needed 6 Click OK Value Range 00 00 23 59 Feature Manual References 2 2 20 E mail Integration Programming Manual 59 2 2 Class of Service 2 2 Class of Service Each mailbox is assigned a Class of Service COS that determines the set of services that are available to its subscriber There are 64 classes Mailboxes can be assigned to their own or to the same COS as needed COS No 63 and 64 are assigned by default to the Message Manager and to the Sys
170. under Login Failures before Disconnection Value Range Disable Enable Login Failures before Disconnection Specifies the number of times an invalid password can be entered before the VPS disconnects the call In order to use this feature Enable Login Failure Disconnection must be set to Enable Value Range 1 99 times Default Password for New Mailboxes Specifies whether the default password is assigned to new mailboxes automatically when they are created Value Range Disable Enable Feature Manual References 2 4 8 System Security Default Password Specifies the default password assigned to new mailboxes when Default Password for New Mailboxes is set to Enable There are 2 types of default passwords select either Fix digit or Prefix Mailbox No Fix digit which length is minimum password length Specifies the fixed password which digit is minimum length A combination of numbers can be used Value Range Max 16 digits Programming Manual 167 2 8 System Security Prefix 1 or 2 digits Mailbox No Specifies the default password for new mailboxes as a combination of fixed digits 1 or 2 digits and the mailbox number Value Range 1 digit 0 9 Mailbox No 2 digits 00 99 Mailbox No 168 Programming Manual Glossary Alternate Extension Group The extensions assigned to an Alternate Extension Group receive transferred calls via the sequence specified as the group
171. ure Manual References 2 3 27 Remote Call Forwarding Set DPT Integration Only Subscriber s Manual References 5 14 Remote Call Forwarding Programming Manual 55 2 1 Mailbox Settings 2 1 10 Automatic Log in Allows subscribers to access their mailbox directly without entering the mailbox number Subscribers can automatically log in either from their extensions or from outside phones by dialling a preprogrammed Caller ID number DID number or by dialling a telephone number specified to a preprogrammed trunk When logging in from outside phones the Toll Saver feature is also available Extension If set to Enable subscribers are able to access their mailbox directly without entering the mailbox number Value Range Disable Enable Feature Manual References 2 3 2 Automatic Log in APT DPT Integration Only Caller ID 1 2 Specifies the telephone number from which the subscriber can automatically be logged in from When Caller ID information is received that matches one of these numbers the caller subscriber is automatically logged in to the mailbox Note that this telephone number must be unique for each mailbox Value Range Max 20 digits Feature Manual References 2 3 2 Automatic Log in APT DPT Integration Only Subscriber s Manual References 5 16 Assigning Your Telephone Numbers for Remote Automatic Log in and Toll Saver zz DID Specifies the DID number for Automatic Log in When the VPS receives this
172. x Management Disconnect Parameters Transfer to Outside VM Menu E mail Integration Time Setting Adjusts the internal clock of the VPS System Clock System Date Time Specifies the system date and time Value Range Date YYYY MM DD YYYY Year MM Month DD Day Time HH MM HH Hour MM Minute Feature Manual References 2 2 43 System Clock Format Specifies the time format 12 hour or 24 hour Note e The selected time format 12 hour or 24 hour affects the time format of reports the VM Menu feature as well as the time that appears in e mail notifications for new messages Value Range 12 H 24H zz PBX Synchronisation Specifies whether to synchronise the VPS clock with the clock of the PBX 106 Programming Manual 2 5 System Parameters Note e Time Synchronisation is only available when the VPS is connected to a Panasonic KX T series PBX using DPT Integration Value Range Synchronise Not synchronise Feature Manual References 2 4 10 Time Synchronisation DPT Integration Only Daily Hours Setting Specifies the starting time of the morning afternoon and evening greetings used for the Company Greeting zz Morning Hours Start Time Specifies the starting time of the morning greeting Value Range HH MM HH Hour MM Minute Feature Manual References 2 2 13 Company Greeting Afternoon Hours Start Time Specifies the starting time of the afternoon greeting
173. x Number Specifies the subscriber s mailbox number Mailbox number length is set by using the Set Default Parameters utility or when Initialise System is selected Mailbox numbers cannot begin with 0 If the length of the mailbox number has been defined as 4 digits for example the valid range for all mailbox numbers would be 1000 through 9997 9998 and 9999 would be reserved for the Message Manager and the System Manager The length of the mailbox number cannot be changed through the Mailbox Setting screen once it has been specified Note e Mailbox number is only set when adding mailbox when editing mailbox you cannot change the assigned mailbox number Value Range 2 5 digits Feature Manual References 2 3 16 Mailbox Extension Specifies the extension number of the mailbox s subscriber Any valid extension number including an Extension Group List number can be assigned Note e Han Extension Group List number is assigned to a mailbox all group members are able to share the information stored in the mailbox Value Range 2 5 digits Feature Manual References 2 3 16 Mailbox First Name Specifies the first name of the subscriber If there are non alphabetical characters in the first 4 letters of the first name the mailbox is not included in the directory Value Range Max 20 characters and cannot be used Programming Manual References Directory Listing in 2 2 2 Personal Options 38 Progr
174. x Settings 2 1 5 External Message Delivery Allows a subscriber to send a message to several subscribers and non subscribers including outside parties immediately or at a specified time Active If set to Yes subscribers are able to utilise the External Message Delivery feature Value Range No Yes Feature Manual References 2 3 11 External Message Delivery Service Subscriber s Manual References 5 7 External Message Delivery Lists Prompt Mode When an external message is delivered the receiver will be greeted by the VPS in the specified language prompt If set to Primary the default language will be used then If set to Selective the receiver has a choice of prompts See related explanation in Incoming Call Service Prompt in 2 3 1 Service Group Note e If set to Selective and the receiver uses a rotary telephone the no entry selection is specified by Prompt for Rotary Callers in 2 3 1 Service Group Value Range Primary Selective Selection from all installed languages KX TVM50 3 languages KX TVM200 KX NCV200 10 languages Programming Manual References Incoming Call Service Prompt in 2 3 1 Service Group Feature Manual References 2 2 44 System Prompts Programming Manual 49 2 1 Mailbox Settings 2 1 6 Auto Forwarding Moves or copies unplayed messages from one mailbox to another after a specified period of time This service is only available to subscribers you cannot auto f
175. xtn The VPS will announce the number of unanswered fax calls to the Fax Manager by calling the Fax Manager s extension Feature Manual References 2 2 22 Fax Management Fax Notification Mode Determines what action the VPS takes when an incoming fax call is successfully received by the main or alternate fax extension The VPS can announce to the Fax Manager the number of received fax calls The number announced is the number of received fax calls since the last time the VPS notified the Fax Manager Value Range No The VPS will not notify the Fax Manager when fax calls are answered Mbx The VPS will announce the number of successfully received fax calls to the Fax Manager when the Fax Manager logs in to his or her mailbox Extn The VPS will announce the number of successfully received fax calls to the Fax Manager by calling the Fax Manager s extension Feature Manual References 2 2 22 Fax Management Disconnect Parameters Maximum Silence Time Specifies the length of silence detected by the VPS before the VPS disconnects the call Value Range 0 s 60 s Programming Manual 2 5 System Parameters Maximum Continuous Tone Time Specifies the length of time the VPS waits when a continuous tone is detected before it disconnects the call Value Range 0s 60s Maximum Cyclic Tone Time Specifies the length of time the VPS waits when a cyclic tone is detected before it disconnects the call Value Range 0
176. y the VPS to the intended receiver of an External Delivery Message when he or she is unable to enter correctly the password if a password is required to listen to the message This helps him or her to realise where the call came from and contact the message sender if necessary Covering Extension Allows subscribers to set another extension as the destination for their calls Callers can be directed to the covering extension either by the Incomplete Call Handling feature or by pressing 0 while listening to a subscriber s personal greeting message or while leaving a message Custom Service Builder Allows the System Administrator to create Custom Services visually using KX TVM NCV Maintenance Console Each Custom Service and its functions can be edited and arranged using a familiar drag and drop interface Custom Service Allows callers to perform specific functions by pressing dial buttons on their telephones while listening to voice guidance Custom Service Menus Custom Services allow callers to connect themselves to an extension mailbox Mailbox Group operator fax machine etc without the assistance of an operator The System Administrator can create a maximum of 100 Custom Services Default Mailbox Template Is used as a template when the System Administrator creates consecutive mailboxes It enables the System Administrator to apply basic settings Mailbox Parameters Message Waiting Notification External Message Delivery Auto F
177. yed on the beeper s pager s display instead In either of these cases if a caller s telephone number is received through the telephone company s Caller ID service the VPS will send the caller s number to the beeper pager instead of the System Callback No Value Range Caller Select After recording a message the caller is asked whether or not he or she wishes to enter a callback number Without Without recording a message the caller is asked to enter a callback number Before Before recording a message the VPS asks the caller to enter a callback number After After recording a message the VPS asks the caller to enter a callback number Disable Disables the Callback Number Entry feature Either the caller s telephone number received by through the telephone company s Caller ID service or the System Callback No will be sent to the beeper pager Programming Manual References System Callback No in 2 5 4 Parameters Feature Manual References 2 3 8 Calling a Beeper Pager 44 Programming Manual 2 1 Mailbox Settings zz Device Notification for Unreceived Message If set to Yes the VPS calls the appropriate device beginning with the lowest numbered device programmed for the mailbox until unplayed messages are received Value Range No Yes Feature Manual References 2 2 31 Message Waiting Notification Device Notification Schedule Specifies the Message Waiting Notification schedule for each device The
178. ystem prompt 1 Select the desired language Guidance No 2 Click Delete 3 Click OK Record of System Prompt 1 Select the desired System Prompt to record and click Play Record 2 Select Record from extension or Import from recorded file When Record from extension is selected 1 Specify the extension number of the telephone used for recording then click Connect 2 When the specified extension rings go off hook 3 Click BA record BA stop or EA play to record or play a system prompt 4 Click Disconnect 5 Click OK When Import from recorded file is selected 1 Click The Open dialogue box appears 2 Navigate to the folder containing the WAV files you wish to import WAV files must meet the following specifications IMA ADPCM codec 8 000 kHz 4 bit mono 3 Select the desired WAV file 4 Click Open to import the file 5 Click OK Start Stop Playback of System Prompt 1 Select the desired system prompts 2 Click Play Record 3 Click Play or Stop Programming Manual 27 1 8 Utility 1 8 4 Se 2 3 1 8 5 28 Utility Line Status The System Administrator can confirm the condition of each port and turn on off VPS Call Progression Mode Follow the steps below to use the Line Status utility Click Utility in the menu bar Select Line Status You can click the icon in the tool bar instead of step 1 and 2 The Line Status screen includes the Port Activity List whic

Panasonic KX-TVM50/KX-TVM200/KX-NCV200 service manual

Contents

Download Pdf Manuals

Related Search

Related Contents