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Lenovo 3000 C100 Service Troubleshooting Guide

1. Solution gt Make sure that the memory card is installed correctly If it is but the screen is still blank and you hear five beeps have the computer serviced Problem When I turn on the machine only a white pointer appears on a blank screen Solution Reinstall your operating system and turn on the computer If you still see only the pointer on the screen have the computer serviced Problem My screen goes blank while the computer is on Solution Your screen saver or power management may be enabled Touch the touch pad or press a key to exit the screen saver or press the power switch to resume from standby or hibernation mode A password problem Problem I forgot my password Chapter 3 Solving computer problems 13 Solving computer problems Solution gt If you forgot your power on password you must take your computer to a Lenovo authorized servicer or a marketing representative to have the password canceled gt If you forgot your HDD password Lenovo authorized servicer can not reset your password or recover data from the hard disk You must take your computer to a Lenovo authorized servicer or a marketing representative to have the hard disk drive replaced Proof of purchase is required and a fee will be charged for parts and service gt If you forget your supervisor password Lenovo authorized servicer cannot reset your password You must take your computer to a Lenovo authorized servicer or
2. available that apply to your hardware The following items are not covered e Replacement or use of parts not manufactured for or by Lenovo or nonwarranted parts Note All warranted parts contain a 7 character identification in the format FRU XXXXXXX e Identification of software problem sources e Configuration of BIOS as part of an installation or upgrade e Changes modifications or upgrades to device drivers e Installation and maintenance of network operating systems NOS e Installation and maintenance of application programs To determine if your machine is in warranty and when the warranty expires go to www lenovo com support and click Warranty then follow the instructions on the screen Refer to your Lenovo hardware warranty for a full explanation of Lenovo warranty terms Be sure to retain your proof of purchase to obtain warranty service If possible be near your computer when you make your call in case the technical assistance representative needs to help you resolve a computer problem Please ensure that you have downloaded the most current drivers and system updates run diagnostics and recorded information before you call When calling for technical assistance please have the following information available e Machine Type and Model e Serial numbers of your computer monitor and other components or your proof of purchase e Description of the problem e Exact wording of any error messages e Hardware and softwa
3. duties and taxes may be imposed by local jurisdictions Please allow 10 to 20 business days from receipt of your request for delivery In U S Or Canada Call 800 690 3899 In Latin American Countries Via the Internet http smartsuite modusmedia com Mail address IBM Lotus Notes and SmartSuite Program Modus Media International 501 Innovation Avenue Morrisville NC USA 27560 Fax 919 405 4495 To inquire about an order contact smartsuite_ibm modusmedia com In European Countries Via the Internet http ibm modusmedia co uk Mail address Appendix E Notices 55 IBM Lotus Notes and SmartSuite Program P O Box 3118 Cumbernauld Scotland G68 9JX To inquire about an order contact ibm_smartsuite modusmedia com In Asia Pacific Countries Via the Internet http smartsuitemodusmedia com Mail address IBM Lotus Notes and SmartSuite Program Modus Media International eFulfillment Solution Center 750 Chai Chee Road 03 10 14 Technopark at Chai Chee Singapore 469000 Fax 65 6448 5830 To inquire about an order contact Smartsuiteapac modusmedia com Trademarks The following terms are trademarks of Lenovo in the United States other countries or both Lenovo Lenovo Care Rescue and Recovery The following terms are trademarks of International Business Machines Corporation in the United States other countries or both IBM Lotus Lotus 1 2 3 Lotus Approach Lotus FastSite Lotus Freelance Graphi
4. on page 35 Chapter 3 Solving computer problems 9 Solving computer problems Diagnosing problems If you have a problem with your computer you can test it by using PC Doctor for Windows To run PC Doctor for Windows do as follows Click Start Move the pointer to All Programs and then to PC Doctor for Windows Click PC Doctor Choose one of the tests from either Device Categories or Test Scripts Pon gt Attention Running any tests may take up to several minutes or longer Make sure you have time to run the entire test do not interrupt the test while it is running The System Test of the Test Scripts runs some tests of critical hardware components but it does not run all of the diagnostic tests in PC Doctor for Windows If PC Doctor for Windows reports that all of the tests in the System Test have been run and that it has found no problems consider running more of the tests in PC Doctor for Windows If you are preparing to contact the Customer Support Center be sure to print the test log so that you can rapidly provide information to the help technician Troubleshooting If you do not find your problem here refer to Access Help your on board help system The following section only describes problems that might prevent you from accessing this help system Error messages Note In the charts x can be any character Beep code Message Description short short short
5. 27 11 3028888 and 0800110756 Central Africa Contact the nearest IBM Business Partner Argentina 0800 666 0011 Spanish Australia 131 426 English Austria 01 24592 5901 01 211 454 610 German Belgium 02 210 9820 Dutch 02 210 9800 French warranty service and support 02 225 3611 Bolivia 0800 0189 Spanish Brazil Sao Paulo region 11 3889 8986 Call made from outside Sao Paulo region 0800 7014 815 Brazilian Portuguese Canada 1 800 565 3344 English French In Toronto only call 416 383 3344 Chile 800 224 488 Spanish China 800 810 1818 Mandarin Appendix A Warranty information 37 Country or Region Telephone Number China Hong Kong S A R Home PC 852 2825 7799 Commercial PC 852 8205 0333 Lenovo 3000 and WorkPad 852 2825 6580 Cantonese English Putonghua Colombia 1 800 912 3021 Spanish Costa Rica 284 3911 Spanish Lenovo Customer Support Center toll free 0 800 011 1029 Croatia 0800 0426 Cyprus 357 22 841100 Czech Republic 420 2 7213 1316 Denmark 4520 8200 warranty service and support 7010 5150 Danish Dominican Republic 566 4755 566 5161 ext 8201 Toll Free within the Dominican Republic 1 200 1929 Spanish Lenovo Customer Support Center toll free 1 866 434 2080 Ecuador 1 800 426911 Spanish El Salvador 250 5696 Spanish Lenovo Customer Support Center toll free 800 6264 Estonia 386 61 1796 699 Finl
6. 3000 C100 Service and Troubleshooting Guide Replacing memory To install an SO DIMM do the following 1 7 Touch a metal table or a grounded metal object This action reduces any static electricity in your body that could damage the SO DIMM Do not touch the contact edge of the SO DIMM Turn off the computer then disconnect the ac adapter and all cables from the computer Close the computer display and turn the computer over Remove the battery Loosen the two screws on the memory slot cover and remove them If two SO DIMMs are already installed in the memory slots remove one of them to make room for the new one by pressing out on the latches on both edges of the socket at the same time Be sure to save it for future use With the notched end of the SO DIMM toward the contact edge side of the socket firmly insert the SO DIMM into the socket at an angle of about 20 degrees then pivot it downward until it snaps into place Chapter 5 Upgrading and replacing devices 29 Replacing memory 8 Reinstall the memory slot cover by aligning the front side of the cover first and tighten the screws 9 Reinstall the battery 10 Turn the computer over again and re connect the ac adapter and the cables to the computer To make sure that the SO DIMM is installed correctly do as follows 1 Turn the computer on 2 When the prompt appears press the Lenovo Care button Rescue and Re
7. 800 100 2011 Spanish Vietnam For northern area and Hanoi 84 4 843 6675 For southern area and Ho Chi Minh City 84 8 829 5160 English Vietnamese 40 Lenovo 3000 C100 Service and Troubleshooting Guide Appendix B Customer Replaceable Units CRUs For your computer the following parts are designated Customer Replaceable Unit CRU parts Listed below are the CRUs and the documentation where removal replacement instructions are located Online Service and Hardware Troubleshooting Setup Access Maintenance Guide Instructions Help Manual Tier 1 CRUs Battery X X X Memory X X X standard Optical drive X X AC adapter and X power cord Tier 2 CRUs Hard disk drive X X X You can find instructions for replacing CRUs in Access Help To open Access Help click Start move the pointer to All Programs then to Lenovo Care Click Access Help If you are unable to access these instructions or if you have difficulty replacing a CRU you can use the following additional resource e The Online Hardware Maintenance Manual available from the Support Web site http www lenovo com think support site wss document do Indocid part video e The Customer Support Center For the telephone number of the Support Center for your country or region see Worldwide telephone list on page Copyright Lenovo 2005 41 42 Lenovo 3000 C100 Service and Troubleshooting Guide Appendix C
8. LAN feature on some models e Integrated Bluetooth feature on some models Appendix C Overview of your computer 45 Specifications Specifications Size e Width 333 6 mm e Depth 277 5 mm e Height 32 9 front side to 35 8 rear side mm Environment e Maximum altitude without pressurization 3048 m 10 000 ft e Temperature At altitudes up to 2438 m 8000 ft Operating with no diskette 5 to 35 C 41 to 95 F Operating with a diskette 10 to 35 C 50 to 95 F Not operating 5 to 43 C 41 to 110 F At altitudes above 2438 m 8000 ft Maximum operating temperature 31 3 C 88 F Note When you charge the battery pack its temperature must be at least 10 C 50 F e Relative humidity Operating with no disc in the drive 8 to 90 Operating with a disc in the drive 8 to 80 Heat output e 65W 222 Btu hour maximum Power source ac adapter e Sine wave input at 50 to 60 Hz e Input rating of the ac adapter 100 240 V ac 50 to 60 Hz Battery pack e Lithium ion Li Ion battery pack Nominal voltage 10 8 V dc Capacity 5 2AH or 7 8AH depending on the model 46 Lenovo 3000 C100 Service and Troubleshooting Guide Appendix D Wireless related information Wireless interoperability Wireless LAN PCI Mini Card is designed to be interoperable with any wireless LAN product that is based on Direct Sequence Spread Spectrum DSSS and or Orthogonal Frequency Division Multip
9. Television output notice The following notice applies to models that have the factory installed television output feature This product incorporates copyright protection technology that is protected by method claims of certain U S patents and other intellectual property rights owned by Macrovision Corporation and other rights owners Use of this copyright protection technology must be authorized by Macrovision Corporation and is intended for home and other limited viewing uses only unless otherwise authorized by Macrovision Corporation Reverse engineering or disassembly is prohibited Electronic emissions notices The following information refers to Lenovo 3000 C100 machine type 0761 and 0762 Federal Communications Commission FCC Statement This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates used and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications 50 Lenovo 3000 C100 Service and Troubleshooting Guide However there is no guarantee the interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determine
10. a marketing representative to have the system board replaced Proof of purchase is required and a fee will be charged for parts and service A power switch problem Problem The system does not respond and you cannot turn off the computer Solution gt Turn off the computer by pressing and holding the power switch for 4 seconds or more If the computer is still not reset remove the ac adapter and the battery A keyboard problem Problem A number appears when you type a letter Solution The numeric lock function is on To disable it press and hold Fn then press NmLk A pointing device problem Problem The mouse or the pointing device does not work Solution Make sure that the mouse or pointing device cable is securely connected to the USB port Note For more information see the manual supplied with the mouse or pointing device Standby or hibernation problems Problem The computer enters standby mode unexpectedly 14 Lenovo 3000 C100 Service and Troubleshooting Guide Solving computer problems Solution If the processor overheats the computer automatically enters standby mode to allow the computer to cool and to protect the processor and other internal components Problem The computer enters standby mode immediately after Power on self test POST the standby indicator light blinks Solution Make sure that The battery is charged The operating temperature is with
11. by pressing Fn F12 you need to install Lenovo PM driver 16 Lenovo 3000 C100 Service and Troubleshooting Guide Solving computer problems Computer screen problems Problem The screen is blank Solution Press Fn F7 to bring up the image Note If you use the Fn F7 key combination to apply a presentation scheme press Fn F7 at least three times in three seconds and the image is displayed on the computer screen gt If you are using the ac adapter or using the battery and the battery status indicator is on is green press Fn F11 to make the screen brighter If the standby status indicator is blinking press Fn to resume from the standby mode gt If the problem persists do the Solution in the problem below Problem The screen is unreadable or distorted Solution gt Make sure that The display device driver is installed correctly The screen resolution and color quality are correctly set The monitor type is correct To check these settings do as follows Open the Display Properties window 1 Click the Settings tab 2 Check whether the screen resolution and color quality are correctly set 3 Click Advanced 4 Click the Adapter tab 5 Make sure Intel xxxxx is shown in the adapter information window Note The device driver name xxxxx depends on the video chip that has been installed on your computer 6 Click the Properties button Check the Device status box and
12. in hotels or office buildings If you are not sure which kind of phone line you are using contact your telephone company e Your computer might have both an Ethernet connector and a modem connector If so be sure to connect your communication cable to the correct one so your connector is not damaged e Register your Lenovo products with Lenovo refer to the Web page www lenovo com register This can help authorities return your computer to you if it is lost or stolen Registering your computer also enables Lenovo to notify you about possible technical information and upgrades e Only an authorized Lenovo notebook repair technician should disassemble and repair your computer e Do not modify or tape the latches to keep the display open or closed e Take care not to turn your computer over while the ac adapter is plugged in This could break the adapter plug e Store your external and removable hard disk diskette CD DVD and CD RW DVD drives in the appropriate containers or packaging when they are not being used 4 Lenovo 3000 C100 Service and Troubleshooting Guide Caring for your computer Before you install any of the following devices touch a metal table or a grounded metal object This action reduces any static electricity from your body The static electricity could damage the device PC Card Smart Card Memory Card such as SD Card Memory Stick and MultiMedia Card Memory module Cleaning the cover of your
13. make sure the device is working properly If not click the Troubleshoot button 7 Click the Monitor tab 8 Make sure the information is correct Chapter 3 Solving computer problems 17 Solving computer problems 9 Click the Properties button Check the Device status box and make sure the device is working properly If not click the Troubleshooter button Problem The screen stays on even after you turn off your computer Solution Press and hold the power switch for 4 seconds or more to turn off your computer then turn it on again Problem Missing discolored or bright dots appear on the screen every time you turn on your computer Solution This is an intrinsic characteristic of the TFT technology Your computer s display contains multiple thin film transistors TFTs A small number of missing discolored or bright dots on the screen might exist all the time Problem A message Unable to create overlay window appears when you try to start DVD playback or You get poor or no playback while running video playback DVD playback or game applications Solution gt Do either of the following If you are using 32 bit color mode change the color depth to 16 bit mode If you are using a desktop size of 1280x1024 or larger reduce the desktop size and the color depth Battery problems Problem The battery cannot be fully charged by the power off method in the standard charge time fo
14. 0761 US Canada Mexico Brazil Parts and Labor 1 year 6 Australia Japan Battery pack 1 year 1 Other Parts and Labor 1 year 7 Battery pack 1 year 1 0762 US Canada Mexico Brazil Parts and Labor 1 year 6 Australia Japan Battery pack 1 year 1 Other Parts and Labor 1 year 7 Battery pack 1 year 1 Types of Warranty Service If required your Service Provider will provide repair or exchange service depending on the type of warranty service specified for your Machine in the above table and as described below Scheduling of service will depend upon the time of your call and is subject to parts availability Service levels are Copyright Lenovo 2005 35 response time objectives and are not guaranteed The specified level of warranty service may not be available in all worldwide locations additional charges may apply outside your Service Provider s normal service area contact your local Service Provider representative or your reseller for country and location specific information 1 Customer Replaceable Unit CRU Service Lenovo will ship CRUs to you for you to install Tier 1 CRUs are easy to install whereas Tier 2 CRUs require some technical skill and tools CRU information and replacement instructions are shipped with your Machine and are available from Lenovo at any time on your request You may request that a Service Provider install CRUs at no additional charge under the type of warranty service de
15. A Suspend to Disk The capacity of the Suspend to Disk partition is not partition size TOO adequate SMALL N A MEMORY SIZE The memory size has changed since the preceding HAS CHANGED Suspend to Disk operation REBOOTING Errors without messages Problem When I turn on the machine nothing appears on the screen and the machine does not beep while starting up Note If you are not sure whether you heard any beeps turn off the computer then turn it on again and listen again If you are using an external monitor refer to Computer screen problems on page Solution If a power on password is set press any key to display the power on password prompt and then type the correct password and press Enter 12 Lenovo 3000 C100 Service and Troubleshooting Guide Solving computer problems If the power on password prompt does not appear the brightness level might be set to minimum brightness Adjust the brightness level by pressing Fn F11 If the screen still remains blank make sure that The battery is installed correctly The ac adapter is connected to the computer and the power cord is plugged into a working electrical outlet The computer power is on Turn on the power switch again for confirmation If these items are properly set and the screen remains blank have the computer serviced Problem When I turn on the machine nothing appears on the screen but I hear two or more beeps
16. D or the sound quality is not good Solution Be sure that the disk meets the standards for your country Usually a disk that meets the local standards is marked with a CD logo on the label If you use a disc that does not meet these standards we cannot guarantee that it will play or that if it does play the sound quality will be good COMPACT dS Problem You cannot connect using the built in wireless networking card Solution Chapter 3 Solving computer problems 21 Solving computer problems gt If the computer display is closed open it and try again Problem An application does not run correctly Solution gt Make sure that the problem is not being caused by the application gt Check that your computer has the minimum required memory to run the application Refer to the manuals supplied with the application gt Check the following The application is designed to operate with your operating system Other applications run correctly on your computer The necessary device drivers are installed The application works when it is run on some other computer If an error message appears while you are using the application program refer to the manuals supplied with the application 22 Lenovo 3000 C100 Service and Troubleshooting Guide Chapter 4 Recovery options Introducing Rescue and Recovery If Windows is not running properly you may need to do the following e Get the current system inform
17. FAULTY DMA The DMA page registers do not function properly short short long PAGE REGISTERS short short short FAULTY REFRESH The RAM refresh circuit does not function properly short long short CIRCUIT short short short ROM CHECKSUM The BIOS ROM checksum failed short long long INCORRECT short short short CMOS RAM TEST The CMOS RAM test failed long short short FAILED 10 Lenovo 3000 C100 Service and Troubleshooting Guide Solving computer problems Beep code Message Description short short short DMA The DMA controller does not work properly long short long CONTROLLER FAULTY short short short INTERRUPT The interrupt controller does not work properly long long short CONTROLLER FAILED short short short N A The keyboard controller failed to respond to the self test long long long command short short long N A No video device was found short short short short short long N A No RAM was installed short short long N A KEYBOARD The Keyboard controller failed during a system inquiry CONTROLLER about connected devices FAILURE N A KEYBOARD The keyboard fails to respond or no keyboard is connected FAILURE N A CMOS FAILURE A CMOS data error has occured probably because of a loss RUN SCU of battery power N A CMOS The CMOS checksum error CHECKSUM INVALID RUN SCU N A RAM ERROR AT The RAM failed during a memory te
18. Lenovo 3000 C100 Service and Troubleshooting Guide Includes e Introduction to other sources of information e Important tips for taking care of your computer e Diagnostics and troubleshooting e Recovery options e Help and service e Warranty information for your computer Lenovo 3000 C100 Service and Troubleshooting Guide Note Before using this information and the product it supports be sure to read the following e Safety and Warranty Guide included in the package with this publication e Appendix D Wireless related information on page 47 and Appendix E Notices on page 49 e Lenovo 3000 Regulatory Notice included in the package with this publication First Edition December 2005 Copyright Lenovo 2005 All rights reserved U S GOVERNMENT USERS RESTRICTED RIGHTS Our products and or services are provided with RESTRICTED RIGHTS Use duplication or disclosure by the Government is subject to the GSA ADP Schedule contract with Lenovo Group Limited if any or the standard terms of this commercial license or if the agency is unable to accept this Program under these terms then we provide this Program under the provisions set forth in Commercial Computer Software Restricted Rights at FAR 52 227 19 when applicable or under Rights in Data General FAR 52 227 14 Alternate M Contents Read first Chapter 1 Finding information This guide and other publications Finding infor
19. Overview of your computer Your computer at a glance Front view Power switch System and power status indicators PC card slot Optical drive Touch pad Digital media reader System and power status indicators Copyright Lenovo 2005 43 Your computer at a glance Rear view IEEE 1394 connector Ethernet connector USB connector Wireless radio switch USB connector Power jack 44 Lenovo 3000 C100 Service and Troubleshooting Guide Features Features Processor e See the system properties of you computer You can do this as follows right click the My computer icon on your desktop from the pull down menu select Properties Memory e Double data rate DDR synchronous dynamic random access memory DRAM II Storage device e 2 5 inch hard disk drive Display The color display uses TFT technology e Size 15 0 inch e Resolution LCD 1024 by 768 External monitor Up to 2048 by 1536 e Brightness control Keyboard e 84 key 85 key or 89 key e Touchpad e Fn key function e Lenovo Care button e Mute button External interface e External monitor connector e S Video connector e PC Card slot Type II PC Card e Stereo headphone jack e Microphone jack e 4 Universal Serial Bus USB connectors e RJ11 telephone connector e RJ45 Ethernet connector e TEEE1394 on some models e Digital media reader slot e Wireless radio switch e Optical drive e Integrated wireless
20. about safety How can I prevent problems with my computer See and also of this Guide More tips can be found in the following sections of the Access Help e Preventing problems What are the main hardware features of my new computer See the Lenovo 3000 tour section of the Access Help Where can I find the detailed specifications for my machine See www lenovo com support I need to upgrade a device or I need to replace one of the following the hard disk drive memory or the keyboard Refer to the Appendix B Customer Replaceable Units CRUs on section of this Guide for the list of Customer Replaceable Units and the location of the instructions for removing or replacing components 8 Lenovo 3000 C100 Service and Troubleshooting Guide My computer is not operating properly Study the Problem solving section of the Access Help This Guide describes only problems that might prevent you from getting access to the online help system How can I contact the Customer Support Center See Chapter 6 Getting help and service on page 31 of this Guide For the phone numbers of the Customer Support Center nearest to you see Worldwide telephone list on page 37 Where can I find warranty information See the separate Safety and Warranty Guide for detailed warranty information For the warranty applicable to your computer including the warranty period and type of warranty service see Information
21. ains information about events or tasks associated with Rescue and Recovery operations System Information enables you to see key hardware and software information about your computer This information might be valuable when trying to diagnose problems Warranty Status enables you to see when your warranty expires the terms of service for you computer or the spare parts list Help provides information about the various functions available in the Rescue and Recovery workspace 20 Lenovo 3000 C100 Service and Troubleshooting Guide Solving computer problems Restart closes the Rescue and Recovery workspace and resumes the startup sequence that was interrupted Other problems Problem The computer locks or does not accept any input Solution gt Your computer might lock when it enters standby mode during a communication operation Disable the standby timer when you are working on the network To turn off the computer press and hold the power switch for 4 seconds or more Problem The computer does not start from a device you want Solution Refer to the Startup menu of the BIOS Utility Make sure that the Boot Sequence in the BIOS Utility is set so that the computer starts form the device you want Also make sure that the device from which the computer starts is enabled In the Boot menu in the BIOS Utility make sure that the device is included in the Boot Sequence correctly Problem The computer can not play a C
22. and 09 459 6960 warranty service and support 358 800 1 4260 Finnish France 0238 557 450 warranty service and support software 0810 631 020 hardware 0810 631 213 French Germany 07032 15 49201 warranty service and support 01805 25 35 58 German Greece 30 210 680 1700 Guatemala 335 8490 Spanish Honduras Tegucigalpa amp San Pedro Sula 232 4222 San Pedro Sula 552 2234 Spanish Hungary 36 1 382 5720 India 1600 44 6666 Alternate Toll Free 91 80 2678 8940 English Indonesia 800 140 3555 62 21 251 2955 Bahasa Indonesian English 38 Lenovo 3000 C100 Service and Troubleshooting Guide Country or Region Telephone Number Ireland 01 815 9202 warranty service and support 01 881 1444 English Israel 972 3 918 7122 Hebrew 972 3 918 7177 English Italy 02 7031 6101 warranty service and support 39 800 820094 Italian Japan PC Products Toll free 0120 20 5550 For International 81 46 266 4716 Above numbers will be answered with a Japanese language voice prompt For telephone support in English please wait for the Japanese voice prompt to end and an operator will answer Please ask for English support please and your call will be transferred to an English speaking operator PC Software 0120 558 695 Overseas calls 81 44 200 8666 Japanese Korea 1588 5801 Korean Latvia 386 61 1796 699 Lithuania 386 61 1796 699 Luxembourg 352 298 977 5063 French Mal
23. ation e Diagnose and troubleshoot a problem e Rescue a file from your Windows environment or restore backed up files provided you have made backups by use of the ThinkVantage Rescue and Recovery program e Configure your computer All this can be achieved from the ThinkVantage Rescue and Recovery workspace To start ThinkVantage Rescue and Recovery turn on the computer and while the initial screen is displayed press the Lenovo Care button For more information about using Rescue and Recovery features see the Recovery overview section of the Access Help Restoring factory contents Instead of providing a recovery CD or a Windows CD with your computer Lenovo provides simpler methods of accomplishing the tasks typically associated with these CDs The files and programs for these alternative methods are on your hard disk which eliminates having to locate misplaced CDs and problems associated with using an incorrect CD version The complete backup of all the files and programs that Lenovo preinstalled on your computer resides in a hidden protected area or partition of the hard disk Although hidden the backups in the partition consume hard disk space Therefore when checking the capacity of your hard disk according to Windows you might note that the total capacity of the disk appears to be smaller than anticipated This discrepancy is explained by the contents of the hidden partition The Product Recovery Program containe
24. aysia 1800 88 8558 English Bahasa Melayu Malta 356 23 4175 Mexico 001 866 434 2080 Spanish Middle East 44 0 1475 555 055 Netherlands 31 20 514 5770 Dutch New Zealand 0800 446 149 English Nicaragua 255 6658 Spanish Norway 6681 1100 warranty service and support 8152 1550 Norwegian Panama 206 6047 Spanish Lenovo Customer Support Center toll free 001 866 434 2080 Peru 0 800 50 866 Spanish Philippines 1800 1888 1426 English 63 2 995 8420 Philipino Appendix A Warranty information 39 Country or Region Telephone Number Poland 48 22 878 6999 Portugal 351 21 892 7147 Portuguese Romania 4 021 224 4015 Russian Federation 7 095 940 2000 Russian Singapore 1800 3172 888 English Bahasa Melayu Slovakia 421 2 4954 1217 Slovenia 386 1 4796 699 Spain 91 714 7983 91 397 6503 Spanish Sri Lanka 94 11 2448 442 English Sweden 08 477 4420 warranty service and support 077 117 1040 Swedish Switzerland 058 333 0900 warranty service and support 0800 55 54 54 German French Italian Taiwan 886 2 8723 9799 Mandarin Thailand 1 800 299 229 Thai Turkey 00800 4463 2041 Turkish United Kingdom 01475 555 055 warranty service and support software 08457 151 516 hardware 08705 500 900 English United States 1 800 426 7378 English Uruguay 000 411 005 6649 Spanish Venezuela 0
25. computer Occasionally clean your computer as follows 1 Prepare a mixture of a gentle kitchen use detergent one that does not contain abrasive powder or strong chemicals such as acid or alkaline Use 5 parts water to 1 part detergent Absorb the diluted detergent into a sponge Squeeze excess liquid from the sponge Wipe the cover with the sponge using a circular motion and taking care not to let any excess liquid drip Wipe the surface to remove the detergent Rinse the sponge with clean running water Wipe the cover with the clean sponge Wipe the surface again with a dry soft lint free cloth Wait for the surface to dry completely and remove any cloth fibers from the computer surface Cleaning your computer keyboard T 2 Absorb some isopropyl rubbing alcohol on a soft dust free cloth Wipe each keytop surface with the cloth Wipe the keys one by one if you wipe several keys at a time the cloth may hook onto an adjacent key and possibly damage it Make sure that no liquid drips onto or between the keys Allow to dry To remove any crumbs and dust from beneath the keys you can use a camera blower with a brush or cool air from a hair drier Note Avoid spraying cleaner directly on the display or the keyboard Cleaning your computer display 1 Gently wipe the display with a dry soft lint free cloth If you see a scratchlike mark on your display it might be a stain transferred from the keyboard when t
26. covery screen opens 3 Click Access BIOS The System Restart Required window is displayed 4 Click Yes The computer restarts and the BIOS Utility screen opens The Installed memory item shows the total amount of memory installed in your computer For example if your computer has 256 MB of memory and you install a 256 MB SO DIMM in it the quantity shown in Installed memory should be 512 MB 30 Lenovo 3000 C100 Service and Troubleshooting Guide Chapter 6 Getting help and service Getting help and service If you need help service technical assistance or just want more information about Lenovo computers you will find a wide variety of sources available from Lenovo to assist you This section contains information about where to go for additional information about Lenovo computers what to do if you experience a problem with your computer and whom to call for service should it be necessary Microsoft Service Packs are the latest software source for Windows product updates They are available via Web download connection charges may apply or via CD ROM For more specific information and links go to www microsoft com For technical assistance with installation of or questions related to Service Packs for your preloaded Microsoft Windows product refer to the Microsoft Product Support Services Web site at http support microsoft com directory or you can contact Customer Support Center at the phone number s liste
27. cs Lotus Notes Lotus Organizer Lotus SmartCenter Lotus SmartSuite Lotus Word Pro Microsoft and Windows are trademarks of Microsoft Corporation in the United States other countries or both Intel Pentium and Intel SpeedStep are trademarks of Intel Corporation in the United States and or other countries For a complete list of Intel trademarks see www intel com sites corporate tradmarx htm 56 Lenovo 3000 C100 Service and Troubleshooting Guide Other company product or service names may be trademarks or service marks of others Appendix E Notices 57 58 Lenovo 3000 C100 Service and Troubleshooting Guide Index battery problems 18 replacing 25 boot priority order list 21 built in wireless networking card problem 21 C carrying the computer 3 CD playback problem 21 cleaning the computer 7 computer lock 21 computer screen 17 Customer Replaceable Unit CRU parts list 41 D diagnosing problems 10 E environment 3 error messages 10 errors without messages 12 F features 45 front view 43 H hard disk problems 19 upgrading 26 28 help and service 31 around the world 33 by telephone 31 by Web 31 hibernation problems 14 important tips 3 K keyboard problems 14 L locations 43 Copyright Lenovo 2005 P password problems 13 setting 4 PC Doctor for Windows 10 power switch problems 14 problems 14 battery 18 computer screen 17 diagnosing 10 hard disk 19 hiberna
28. d by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna e Increase the separation between the equipment and receiver e Connect the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult an authorized dealer or service representative for help Properly shielded and grounded cables and connectors must be used in order to meet FCC emission limits Proper cables and connectors are available from Lenovo authorized dealers Lenovo is not responsible for any radio or television interference caused by using other than recommended cables or connectors or by unauthorized changes or modifications to this equipment Unauthorized changes or modifications could void the user s authority to operate the equipment This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Responsible party Lenovo United States Inc One Manhattanville Road Purchase New York 10577 Telephone 919 254 0532 C Industry Canada Class B emission compliance statement This Class B digital apparatus complies with Canadian ICES 003 Avis de conformit a la r glementation d Indust
29. d in Worldwide telephone list on page 37 Some fees might apply Getting help on the Web The Lenovo Web site on the World Wide Web has up to date information about Lenovo computers and support The address for the Lenovo home page is http www lenovo com You can find support information for your Lenovo 3000 computer at www lenovo com support Research this Web site to learn how to solve problems find new ways to use your computer and learn about options that can make working with your Lenovo computer even easier Calling the Customer Support Center If you have tried to correct the problem yourself and still need help during the warranty period you can get help and information by telephone through the Customer Support Center The following services are available during the warranty period e Problem determination Trained personnel are available to assist you with determining if you have a hardware problem and deciding what action is necessary to fix the problem Copyright Lenovo 2005 31 Getting help and service e Lenovo hardware repair If the problem is determined to be caused by Lenovo hardware under warranty trained service personnel are available to provide the applicable level of service e Engineering change management Occasionally there might be changes that are required after a product has been sold Lenovo or your reseller if authorized by Lenovo will make selected Engineering Changes ECs
30. d within this area enables you to restore the complete contents of your hard disk to the same state as it was when originally shipped from the factory To recover the hard disk to its original contents do the following Note When you recover your system you need to select the On position of the wireless radio switch on the computer If you forget to select the On Copyright Lenovo 2005 23 Recovering pre installed software position of the wireless radio switch your wireless network card will not be recognized and the wireless card driver will not be included in your system Note The recovery process might take up to 2 hours Attention All of the files on the primary hard disk partition usually drive C will be lost in the recovery process However before any data is overwritten you will be given the opportunity to save one or more files to other media 1 If possible save all your files and shut down your operating system 2 Turn off your computer for at least 5 seconds 3 Turn on your computer Watch the display carefully while your PC starts While the initial screen is displayed press the Lenovo Care button The ThinkVantage Rescue and Recovery workspace opens 4 Click Restore your system select Restore my hard drive to the original factory state and follow the instructions on the screen Recovering data If you performed a backup operation using the Rescue and Recovery program you also have one or more bac
31. dance with the Law for Promotion of Effective Utilization of Resources The computer is categorized as industrial waste It should be properly disposed of by an industrial waste disposal contractor certified by a local government In accordance with the Law for Promotion of Effective Utilization of Resources IBM Japan provides through its PC Collecting and Recycling Services for the collecting reuse and recycling of disused computers For details visit the IBM Japan Web site at www ibm com jp pc service recycle Pursuant to the Law for Promotion of Effective Utilization of Resources the collecting and recycling of home used computers by the manufacturer was begun on October 1 2003 For details visit the IBM Japan Web site at www ibm com jp pc service recycle personal html Disposing of a Lenovo computer component containing heavy metal The printed circuit board of a Lenovo 3000 computer contains heavy metal Soldering with lead is used on the printed circuit board To properly dispose of the disused printed circuit board follow the instructions in Collecting and recycling a disused Lenovo computer Disposing of a disused lithium battery A button shaped lithium battery is installed on the system board of your Lenovo computer to back up the main battery If you want to replace it with a new one contact your place of purchase or 52 Lenovo 3000 C100 Service and Troubleshooting Guide ask for a repair service provided by IBM If you ha
32. es not infringe any Lenovo intellectual property right may be used instead However it is the user s responsibility to evaluate and verify the operation of any other product program or service Lenovo may have patents or pending patent applications covering subject matter described in this document The furnishing of this document does not give you any license to these patents You can send license inquiries in writing to Lenovo United States Inc 500 Park Offices Drive Hwy 54 Research Triangle Park NC 27709 U S A Attention Lenovo Director of Licensing LENOVO GROUP LTD PROVIDES THIS PUBLICATION AS IS WITHOUT WARRANTY OF ANY KIND EITHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF NON INFRINGEMENT MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE Some jurisdictions do not allow disclaimer of express or implied warranties in certain transactions therefore this statement may not apply to you This information could include technical inaccuracies or typographical errors Changes are periodically made to the information herein these changes will be incorporated in new editions of the publication Lenovo may make improvements and or changes in the product s and or the program s described in this publication at any time without notice The products described in this document are not intended for use in implantation or other life support applications where malfunction may result i
33. functioning or when the battery is charging Your computer dissipates some heat during normal operation This heat is a function of the level of system activity and battery charge level Extended contact with your body even through clothing could cause discomfort or eventually a skin burn Place liquids away from your computer to avoid spills and keep your computer away from water to avoid the danger of electrical shock Store packing materials safely out of the reach of children to prevent the risk of suffocation from plastic bags Keep your computer away from magnets activated cellular phones electrical appliances or speakers within 13 cm 5 in Avoid subjecting your computer to extreme temperatures below 5 C 41 F or above 35 C 95 F Be gentle with your computer Avoid placing any objects including paper between the display and the keyboard or under the keyboard Do not drop bump scratch twist hit vibrate push or place heavy objects on your computer display or external devices Your computer display is designed to be opened and used at an angle slightly greater than 90 degrees Do not open the display beyond 180 degrees as this might damage the computer hinge Carry your computer properly Copyright Lenovo 2005 Before moving your computer be sure to remove any media turn off attached devices and disconnect cords and cables Be sure your computer is in standby or hibernation mode or turned off bef
34. gulatory Notice Copyright Lenovo 2005 supplements this Guide Read it before you use the wireless features of your computer Your computer complies with the radio frequency and safety standards of any country or region in which it has been approved for wireless use You are requested to install and use your computer in strict accordance with the local RF regulations Finding information with the Lenovo Care button The Lenovo Care button can help you in many situations when your computer is working normally and even when it is not Press the Lenovo Care button to open the Lenovo Care and get access to informative illustrations and easy to follow instructions for getting started and staying productive You can also use the Lenovo Care button to interrupt the startup sequence of your computer and start the ThinkVantage Rescue and Recovery workspace which runs independently of the Windows operating system and is hidden from it 2 Lenovo 3000 C100 Service and Troubleshooting Guide Chapter 2 Caring for your computer Though your computer is designed to function reliably in normal work environments you need to use common sense in handling it By following these important tips you will get the most use and enjoyment out of your computer Important tips Be careful about where and how you work Do not leave the base of your computer in contact with your lap or any part of your body for an extended period when the computer is
35. he cover was pressed from the outside Chapter 2 Caring for your computer 5 Caring for your computer 2 Wipe or dust the stain gently with a soft dry cloth 3 If the stain remains moisten a soft lint free cloth with water or a 50 50 mixture of isopropyl alcohol and water that does not contain impurities 4 Wring out as much of the liquid as you can 5 Wipe the display again do not let any liquid drip into the computer 6 Be sure to dry the display before closing it 6 Lenovo 3000 C100 Service and Troubleshooting Guide Chapter 3 Solving computer problems Frequently asked questions Diagnosing problems Troubleshooting Error messages Errors without messages A password problem A power switch problem A keyboard problem Copyright Lenovo 2005 8 10 10 10 12 13 14 14 A pointing device problem Standby or hibernation problems Computer screen problems Battery problems Hard disk drive problems A startup problem Other problems 14 14 17 18 19 20 221 Frequently asked questions This section lists frequently asked questions and tells where you can find detailed answers For details about each publication included in the package with your computer see This guide and other publications on page 1 What safety precautions should I follow when using my computer See the separate Safety and Warranty Guide for detailed information
36. iance statement Avis de conformit la r glementation d Industrie Canada European Union EMC Directive conformance statement Environmental notices for Japan Important information for the European Directive 2002 96 EC IBM Lotus Software Offer Trademarks Index 3l 33 35 lt 35 30 3D 37 41 43 43 45 46 47 47 47 49 49 50 50 50 ol 51 ol n52 53 54 56 59 iii iv Lenovo 3000 C100 Service and Troubleshooting Guide Read first To prevent damage to the hard disk and subsequent data loss before moving your computer press Fn F4 to put it in standby mode or turn it off Make sure that the standby status indicator is blinking before moving the computer Do not drop bump scratch twist hit vibrate push or place heavy objects on your computer display or external devices Use a quality carrying case that provides adequate cushion and protection Do not pack your computer in a tightly packed suitcase or bag Place liquids away from your computer to avoid spills and keep your computer away from water to avoid the danger of electrical shock Avoid leaving the base of your computer in contact with your lap or any part of your body for an extended period when the computer is turned on or when the battery is charging Copyright Lenovo 2005 v Vi Lenovo 3000 C100 Se
37. in the acceptable range Refer to Specifications on page 46 If these items are correct have the computer serviced Problem The critical low battery message is displayed and the computer immediately turns off Solution The battery power is getting low Connect the ac adapter to the computer or replace the battery with a fully charged one Problem When you take action to return from standby mode the computer display remains blank Solution gt Check whether an external monitor was disconnected while the computer was in standby mode Do not disconnect the external monitor while the computer is in standby mode or hibernation mode If no external monitor is attached when the computer resumes the computer display remains blank and output is not displayed This restriction does not depend on the resolution value Press Fn F7 to bring up the computer display Problem The computer does not return from standby mode or the power and standby indicator is blinking and the computer does not work Solution Chapter 3 Solving computer problems 15 Solving computer problems gt If the system does not return from standby mode it may have entered standby or hibernation mode automatically because the battery is depleted Check the standby indicator If the standby indicator is blinking your computer is in standby mode Connect the ac adapter to the computer then press Fn If the standby indicato
38. ion After the Machine has been repaired or exchanged it will be made available for your collection or for Mail in Service the Machine will be returned to you at Lenovo s expense unless your Service Provider specifies otherwise You are responsible for the subsequent installation and verification of the Machine 5 CRU and On site Service This type of Warranty Service is a combination of Type 1 and Type 2 see above 36 Lenovo 3000 C100 Service and Troubleshooting Guide 6 CRU and Courier or Depot Service This type of Warranty Service is a combination of Type 1 and Type 3 see above 7 CRU and Customer Carry In or Mail In Service This type of Warranty Service is a combination of Type 1 and Type 4 see above When a 5 6 or 7 type of warranty service is listed your Service Provider will determine which type of warranty service is appropriate for the repair This type of service is called Lenovo EasyServ or EasyServ in some countries To obtain warranty service contact a Service Provider In Canada or the United States call 1 800 IBM SERV 426 7378 In other countries see the telephone numbers below Worldwide telephone list Phone numbers are subject to change without notice For the most current phone numbers go to http www lenovo com support and click Support phone list Country or Region Telephone Number Africa Africa 44 0 1475 555 055 South Africa
39. kups stored that reflect the contents of the hard disk as it existed at various points in time These backups might be stored on your hard disk or a network drive or on removable media depending on the options you selected during the backup operation You can use either the Rescue and Recovery program or the ThinkVantage Rescue and Recovery workspace to restore the contents of the hard disk to an earlier state using any of the stored backups The ThinkVantage Rescue and Recovery workspace runs independently of the Windows operating system Therefore you can start it by pressing the Lenovo Care button when prompted during startup After the ThinkVantage Rescue and Recovery workspace opens you can perform a recovery operation even if you are unable to start Windows 24 Lenovo 3000 C100 Service and Troubleshooting Guide Chapter 5 Upgrading and replacing devices Replacing the battery m Important Read Safety and Warranty Guide before replacing the battery 1 Turn off the computer or enter hibernation mode Then disconnect the ac adapter and all cables from the computer Note If you are using a PC Card the computer might not be able to enter hibernation mode If this happens turn off the computer 2 Close the computer display and turn the computer over 3 Unlock the battery latch by sliding it to the unlocked position until the battery lifts up Then remove the battery H 4 Align the front of a full
40. lexing OFDM radio technology and is compliant to e The IEEE 802 11a b g Standard on Wireless LANs as defined and approved by the Institute of Electrical and Electronics Engineers e The Wireless Fidelity WiFi certification as defined by the WECA Wireless Ethernet Compatibility Alliance Bluetooth Daughter Card is designed to be interoperable with any Bluetooth product that is compliant to Bluetooth Specification 2 0 EDR as defined by the Bluetooth SIG Following profiles are supported by Bluetooth Daughter Card e Generic Access e Service Discovery e Serial Port e Dial up Networking e FAX e LAN Access using PPP e Personal Area Network e Generic Object Exchange e Generic Object Push e File Transfer e Synchronization e Audio Gateway e Headset e Printer e Human Interface Devices Keyboard Mouse e Basic Image e Handsfree e AV Usage environment and your health Wireless LAN PCI Mini Card and Bluetooth Daughter Card emits radio frequency electromagnetic energy like other radio devices However the level of energy emitted is far much less than the electromagnetic energy emitted by wireless devices like for example mobile phones Copyright Lenovo 2005 47 Because Wireless LAN PCI Mini Card and Bluetooth Daughter Card operates within the guidelines found in radio frequency safety standards and recommendations Lenovo believes the integrated wireless cards are safe for use by consumers These standard
41. ling noise might be heard when The hard disk drive starts accessing the data or when it stops Chapter 3 Solving computer problems 19 Solving computer problems You are carrying the hard disk drive You are carrying your computer This is a normal characteristic of a hard disk drive and is not a defect Problem The hard disk drive does not work Solution gt In the Boot menu in the BIOS Utility make sure that the hard disk drive is included in the Boot Sequence correctly A startup problem Problem The Microsoft Windows operating system will not start Solution gt Use the Rescue and Recovery workspace to help solve or identify your problem To open the Rescue and Recovery workspace do the following 1 2 Turn off you PC for at least 5 seconds then turn it on again Watch the screen carefully while your PC starts While the initial screen is displayed press the Lenovo Care button The Rescue and Recovery workspace opens From the Rescue and Recovery workspace you can do the following Rescue and Restore your files folders or backups Configure your system settings and passwords Communicate by using the internet and link to the support site Troubleshoot and diagnose problems using diagnostics In the top panel of the Rescue and Recovery workspace you can click one of the following tabs to open other pages or exit the utility Event Viewer enables you to view a log that cont
42. mation with the Lenovo Care button Chapter 2 Caring for your computer Chapter 3 Solving computer problems Frequently asked questions Diagnosing problems Troubleshooting Error messages Errors without messages A password problem A power switch problem A keyboard problem A pointing device problem Standby or hibernation problems Computer screen problems Battery problems Hard disk drive problems A startup problem Other problems Chapter 4 Recovery options Introducing Rescue and Recovery Restoring factory contents Recovering data Chapter 5 peace and ae devices P Replacing the battery N Upgrading the hard disk dive Replacing memory Chapter 6 Getting help and service Getting help and service Getting help on the Web Copyright Lenovo 2005 Calling the Customer Support Center Getting help around the world Appendix A Warranty information Warranty Information Warranty Period Types of Warranty S rvice Worldwide telephone list Appendix B Customer Replaceable Units CRUs Appendix C Overview of your computer Your computer at a glance Features Specifications Appendix D Wireless related information Wireless interoperability Usage environment and your health Appendix E Notices Notices Television output notite Electronic emissions notices os Federal Communications Commission FCC Statement Industry Canada Class B emission compl
43. n injury or death to persons The information contained in this document does not affect or change Lenovo product specifications or warranties Nothing in this document shall operate as an express or implied license or Copyright Lenovo 2005 49 indemnity under the intellectual property rights of Lenovo or third parties All information contained in this document was obtained in specific environments and is presented as an illustration The result obtained in other operating environments may vary Lenovo may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you Any references in this publication to non Lenovo Web sites are provided for convenience only and do not in any manner serve as an endorsement of those Web sites The materials at those Web sites are not part of the materials for this Lenovo product and use of those Web sites is at your own risk Any performance data contained herein was determined in a controlled environment Therefore the result obtained in other operating environments may vary significantly Some measurements may have been made on development level systems and there is no guarantee that these measurements will be the same on generally available systems Furthermore some measurements may have been estimated through extrapolation Actual results may vary Users of this document should verify the applicable data for their specific environment
44. oncerne uniquement les pays de l Union europ enne et la Norv ge Cet appareil porte une tiquette li e aux dispositions de la Directive 2002 96 CE du Conseil Europ en relative aux d chets d quipements lectriques et lectroniques DEEE Cette directive d termine les dispositions g n rales applicables dans l Union europ enne pour la r cup ration et le recyclage des quipements utilis s Cette tiquette Appendix E Notices 53 est appos e a diff rents produits pour signaler qu ils ne doivent pas tre jet s mais r cup r s selon les dispositions nonc es dans la directive TE a a eee BW COAMA SENET COP ITIL EU RENC HT ARBAT BEHA Aaa ne WEEE DIAVBM DATE pai EU ELH Caan Se y ARK POER IHIZI rNDRTEEDTOET COFN VI EHAA D787 RICH AICHE CHIE RRR A THAYER HALL eD EDIZ Mx ONMMICHSMOWET IBM Lotus Software Offer About the offer As a qualifying Lenovo computer customer you are receiving a single limited license for the Lotus Notes standalone client and a single license for the Lotus SmartSuite software These licenses entitle you to install and use this software on your new Lenovo computer using one of the following options e Media for this software is not included in this offer If you do not already have the appropriate Lotus Notes Client or L
45. or International Warranty Service and to view a list of the countries where service is available go to www lenovo com support click Warranty and follow the instructions on the screen Chapter 6 Getting help and service 33 Getting help and service 34 Lenovo 3000 C100 Service and Troubleshooting Guide Appendix A Warranty information Warranty Information This Appendix provides information regarding the warranty period and type of warranty service applicable to your Machine in your country or region For the terms and conditions of the Statement of Limited Warranty that applies to your Machine refer to Chapter 2 Warranty Information in the Safety and Warranty Guide included with your Machine Warranty Period The warranty period may vary by country or region and is specified in the table below NOTE Region means either Hong Kong or Macau Special Administrative Region of China A warranty period of 3 years on parts and 1 year on labor means that Lenovo provides warranty service without charge for a parts and labor during the first year of the warranty period and b parts only on an exchange basis in the second and third years of the warranty period Your Service Provider will charge you for any labor provided in performance of the repair or replacement s in the second and third year of warranty period Types of Machine Warranty Type Country or Region of Purchase Warranty period Service
46. ore moving it This will prevent damage to the hard disk drive and data loss Caring for your computer e When picking up your open computer hold it by the bottom Do not pick up or hold your computer by the display e Use a quality carrying case that provides adequate cushion and protection Do not pack your computer in a tightly packed suitcase or bag Handle storage media and drives properly e If your computer comes with an optical drive such as CD DVD or CD RW DVD drive do not touch the surface of a disc or the lens on the tray e Wait until you hear the CD or DVD click into the center pivot of an optical drive such as CD DVD or CD RW DVD drive before closing the tray e When installing your hard disk diskette CD DVD or CD RW DVD drive follow the instructions shipped with your hardware and apply pressure only where needed on the device Take care in setting passwords e Remember your passwords If you forget a supervisor or hard disk password Lenovo authorized service provider will not reset it and you might have to replace your system board or hard disk drive Other important tips e Your computer modem might use only an analog telephone network or public switched telephone network PSTN Do not connect the modem to a PBX private branch exchange or any other digital telephone extension line because this could damage your modem Analog phone lines are often used in homes while digital phone lines are often used
47. otus SmartSuite software media you can order a CD and install the software onto your computer For more information see To order a CD on page 55 e If you already have a licensed copy of the software you are entitled to make and use one additional copy of the software you have About IBM Lotus Notes With your standalone limited use Notes client you can integrate your most valuable messaging collaborative and personal information management PIM resources like e mail calendar to do list allowing you to access them while connected to or disconnected from your network The standalone license does not include the right to access any IBM Lotus Domino servers however this stand alone license may be upgraded to a full Notes license at a reduced price For more information visit http www lotus com notes About IBM Lotus SmartSuite Lotus SmartSuite contains powerful applications with timesaving features that give you a head start on your work ae guide you through individual tasks Lotus Word Pro Word Processor Lotus 1 2 3 Spreadsheet Lotus Freelance Graphics Presentation Graphics e Lotus Approach Database e Lotus Organizer Time Contact and Information Manager e Lotus FastSite Web Publisher e Lotus SmartCenter Internet Information Manager 54 Lenovo 3000 C100 Service and Troubleshooting Guide Customer Support For support information and phone numbers to help with initial installa
48. r is off your computer is in hibernation mode or power off state Connect the ac adapter to the computer then press power button to resume operation If the system still does not return from standby mode your system may stop responding and you cannot turn off the computer In this case you need to reset the computer If you have not saved your data it may be lost To reset the computer press and hold the power button for 4 seconds or more If the system is still not reset remove the ac adapter and the battery Problem Your computer does not enter standby or hibernation mode Solution gt Check whether any option has been selected that would disable your computer from entering standby or hibernation mode Problem The Fn F12 key combination does not cause the computer to enter hibernation mode Solution The computer cannot enter hibernation mode If you are using one of the communication PC Cards To enter hibernation mode stop the communication program and then remove the PC Card or disable the PC Card slot Click the Safely Remove Hardware icon in the taskbar If the hibernation mode is not enabled To enable it do as follows Click Start Click Control Panel then click Performance and maintenance Click Power options Power options properties window opens click the Hibernate tab Select the Enable hibernation checkbox Click OK ON gt a Note If you want to be able to enter hibernation mode
49. r off Never remove the drive while the system is operating in standby mode or in hibernation mode To replace the hard disk drive do the following 1 w Turn off the computer then disconnect the ac adapter and all cables from the computer Close the computer display and turn the computer over Remove the battery Remove the screw that secures the hard disk drive Remove the hard disk by pulling the cover Chapter 5 Upgrading and replacing devices 27 Upgrading the hard disk drive 6 Insert a new hard disk drive into the hard disk drive bay firmly then tighten the screw 7 Reinstall the battery 8 Turn the computer over again Connect the ac adapter and the cables to the computer Replacing memory m Important Read Safety and Warranty Guide before replacing memory Increasing memory capacity is an effective way to make programs run faster You can increase the amount of memory in your computer by installing a double data rate DDR synchronous dynamic random access memory DRAM unbuffered small outline dual inline memory module SO DIMM available as an option in the memory slot of your computer SO DIMMs with different capacities are available Note Use only the memory types supported by your computer If you incorrectly install the optional memory or install an unsupported memory type a warning beep will sound when you try to start the computer 28 Lenovo
50. r your computer Solution The battery might be over discharged Do the following 1 Turn off the computer 2 Make sure that the over discharged battery is in the computer 18 Lenovo 3000 C100 Service and Troubleshooting Guide Solving computer problems 3 Connect the ac adapter to the computer and let it charge If the battery cannot be fully charged in 24 hours use a new battery Problem Your computer shuts down before the battery status indicator shows empty or Your computer operates after the battery status indicator shows empty Solution Discharge and recharge the battery Problem The operating time for a fully charged battery is short Solution Discharge and recharge the battery If your battery s operating time is still short use a new battery Problem The computer does not operate with a fully charged battery Solution gt The surge protector in the battery might be active Turn off the computer for one minute to reset the protector then turn on the computer again Problem The battery does not charge Solution You cannot charge the battery when it is too hot If the battery feels hot remove it from the computer and allow it to cool to room temperature After it cools reinstall it and recharge the battery If it still cannot be charged have it serviced Hard disk drive problems Problem The hard disk drive makes a rattling noise intermittently Solution gt The ratt
51. re configuration information for your system The telephone numbers for your Customer Support Center location are located in the Worldwide telephone list section of this guide Note Telephone numbers are subject to change without notice For the latest list of Customer Support Center telephone numbers and hours of 32 Lenovo 3000 C100 Service and Troubleshooting Guide Getting help and service operation visit the Support Web site at www lenovo com suport If the number for your country or region is not listed contact your Lenovo reseller or Lenovo marketing representative Getting help around the world If you travel with your computer or relocate it to a country where your Lenovo machine type is sold your computer might be eligible for International Warranty Service which automatically entitles you to obtain watranty service throughout the warranty period Service will be performed by service providers authorized to perform warranty service Service methods and procedures vary by country and some services might not be available in all countries International Warranty Service is delivered through the method of service such as depot carry in or on site service that is provided in the servicing country Service centers in certain countries might not be able to service all models of a particular machine type In some countries fees and restrictions might apply at the time of service To determine whether your computer is eligible f
52. rie Canada Cet appareil num rique de la classe B est conforme la norme NMB 003 du Canada European Union EMC Directive conformance statement This product is in conformity with the protection requirements of EU Council Directive 89 336 EEC on the approximation of the laws of the Member States relating to electromagnetic compatibility Lenovo cannot accept responsibility Appendix E Notices 51 for any failure to satisfy the protection requirements resulting from a nonrecommended modification of the product including the fitting of non Lenovo option cards This product has been tested and found to comply with the limits for Class B Information Technology Equipment according to CISPR 22 European Standard EN 55022 The limits for Class B equipment were derived for typical residential environments to provide reasonable protection against interference with licensed communication devices Properly shielded and grounded cables and connectors must be used in order to reduce the potential for causing interference to radio and TV communications and to other electrical or electronic equipment Such cables and connectors are available from Lenovo authorized dealers Lenovo cannot accept responsibility for any interference caused by using other than recommended cables and connectors Environmental notices for Japan If you are a company employee and need to dispose of a Lenovo computer that is the property of the company you must do so in accor
53. rvice and Troubleshooting Guide Chapter 1 Finding information This guide and other publications Setup Instructions helps you to unpack your computer and get started It includes a few tips for first time users and introduces software preinstalled by Lenovo This Service and Troubleshooting Guide provides information about caring for your computer basic troubleshooting information some recovery procedures help and service information and warranty information for your computer The troubleshooting information in this Guide applies only to problems that might prevent you from accessing the comprehensive help and information portal called Lenovo Care preloaded on your computer Access Help is a comprehensive online manual that provides answers to most of your questions about your computer helps you to configure preloaded features and tools or solve problems To open Access Help click Start move the pointer to All Programs then to Lenovo Care Click Access Help Lenovo Care provides an easy access to software tools and key Lenovo sites eliminating the need to carry other reference manuals around To open Lenovo Care press the Lenovo Care button on your keyboard For more information about using the Lenovo Care button seq Finding information with the Lenovo Care button on page 2 Safety and Warranty Guide includes general safety instructions and complete Lenovo Statement of Limited Warranty Re
54. s and recommendations reflect the consensus of the scientific community and result from deliberations of panels and committees of scientists who continually review and interpret the extensive research literature In some situation or environment the use of Wireless LAN PCI Mini Card or Bluetooth Daughter Card may be restricted by the proprietor of the building or responsible representatives of the organization These situations may for example include e Using the integrated wireless cards on board of airplanes or in hospitals e In any other environment where the risk of interference to other devices or services is perceived or identified as harmful If you are uncertain of the policy that applies on the use of wireless devices in a specific organization e g airport or hospital you are encouraged to ask for authorization to use Wireless LAN PCI Mini Card or Bluetooth Daughter Card prior to turning on the computer 48 Lenovo 3000 C100 Service and Troubleshooting Guide Appendix E Notices Notices Lenovo may not offer the products services or features discussed in this document in all countries Consult your local Lenovo representative for information on the products and services currently available in your area Any reference to a Lenovo product program or service is not intended to state or imply that only that Lenovo product program or service may be used Any functionally equivalent product program or service that do
55. signated for your Machine Lenovo specifies in the materials shipped with a replacement CRU whether a defective CRU must be returned When return is required 1 return instructions and a container are shipped with the replacement CRU and 2 you may be charged for the replacement CRU if Lenovo does not receive the defective CRU within 30 days of your receipt of the replacement 2 On site Service Your Service Provider will either repair or exchange the failing Machine at your location and verify its operation You must provide suitable working area to allow disassembly and reassembly of the Lenovo Machine The area must be clean well lit and suitable for the purpose For some Machines certain repairs may require sending the Machine to a designated service center 3 Courier or Depot Service You will disconnect the failing Machine for collection arranged by your Service Provider A shipping container will be provided to you for you to return your Machine to a designated service center A courier will pick up your Machine and deliver it to the designated service center Following its repair or exchange the service center will arrange the return delivery of the Machine to your location You are responsible for its installation and verification 4 Customer Carry In or Mail In Service You will deliver or mail as your Service Provider specifies prepaid unless specified otherwise the failing Machine suitably packaged to a designated locat
56. st at the indicated LOCATION xxxxxx location WROTE xxxx READ xxxx N A PARITY ERROR AT A parity error occured during a memory test at an unknown UNKNOWN location LOCATION N A PARITY ERROR AT Parity error during memory test at the indicated location LOCATION xxxxxx N A FAULTY REFRESH The RAM refresh circuit does not function properly CIRCUIT N A PARITY ERROR AT A parity error occured during a memory test at the location LOCATION xxxxxx specified N A NO INTERRUPTS Timer 0 of the clock timer controller does not generate FROM TIMER 0 system interrupts correctly Chapter 3 Solving computer problems 11 Solving computer problems Beep code Message Description N A UNEXPECTED The size of the system memory does not match with the AMOUNT OF CMOS record MEMORY RUN SCU N A CLOCK NOT The system clock is not working correctly TICKING CORRECTLY N A TIME DATE The time date information in CMOS is invalid CORRUPT RUN SCU N A MACHINE IS The keyboard is locked LOCKED TURN KEY N A BOOT SECTOR 0 The boot sector of the hard disk has been changed probably HAS CHANGED because of a virus attack N A Suspend to Disk No Suspend to Disk partition was found partition MISSING N A Hard Disk ERROR Access to the Suspend to Disk partition failed N A Suspend to Disk No Suspend to Disk partition signature was found partition signature NOT FOUND N
57. tion 14 keyboard 14 password 13 power management 14 power switch 14 standby 14 startup 20 troubleshooting 10 R rear view 43 recovering preinstalled software 23 replacing battery 25 Rescue and Recovery 23 S software problem 22 specifications 46 standby problems 14 startup problem 20 storage device upgrading 26 28 T telephone help by 31 tips important 3 troubleshooting 10 W warranty information 35 Web help by 31 59 60 Lenovo 3000 C100 Service and Troubleshooting Guide Part Number 41W2713 Printed in China 1P P N 41W2713
58. tion of software visit http www lenovo com support To purchase technical support beyond this initial installation support visit http www lotus com passport International Program License Agreement The software licensed to you under this offer does not include software upgrades or technical support and is subject to the terms and conditions of the IBM International Program License Agreement IPLA that accompanies the software Your use of the Lotus SmartSuite and Lotus Notes programs described in this offer constitutes acceptance of the terms of this Offer and the IPLA For further information regarding the IBM IPLA visit http www ibm com software sla sladb nsf These programs are not for resale Proof of Entitlement The proof of purchase for your qualifying Lenovo computer as well as this Offer document should be retained as your proof of entitlement Purchasing Upgrades Additional Licenses and Technical Support Software upgrades and technical support are available for a fee through IBM s Passport Advantage Program For information about purchasing additional licenses for Notes SmartSuite or other Lotus products visit http www ibm com or http www lotus com passport To order a CD Important Pursuant to this Offer you may order one CD media per license You will need to provide the 7 digit serial number of the new Lenovo computer that you purchased The CD is provided at no charge however applicable shipping
59. ve replaced it by yourself and want to dispose of the disused lithium battery insulate it with vinyl tape contact your place of purchase and follow the instructions If you use a Lenovo computer at home and need to dispose of a lithium battery you must comply with local ordinances and regulations Handling a disused Lenovo battery pack Your Lenovo computer has a lithium ion battery pack or a nickel metal hydride battery pack If you are a company Lenovo computer user and need to dispose of a battery pack contact the proper person in Lenovo sales service or marketing and follow that person s instructions For details visit the IBM Japan Web site at www ibm com jp pc environment recycle battery If you use a Lenovo computer at home and need to dispose of a battery pack you must comply with local ordinances and regulations Important information for the European Directive 2002 96 EC EU ONLY Notice This mark applies only to countries within the European Union EU and Norway This appliance is labelled in accordance with European Directive 2002 96 EC concerning waste electrical and electronic equipment WEEE The Directive determines the framework for the return and recycling of used appliances as applicable throughout the European Union This label is applied to various products to indicate that the product is not to be thrown away but rather reclaimed upon end of life per this Directive Remarque Cette tiquette c
60. y charged battery with the computer first and press firmly until you hear a click Copyright Lenovo 2005 25 Replacing the battery 6 Turn the computer over again Connect the ac adapter and the cables to the computer Upgrading the hard disk drive Important Read Safety and Warranty Guide before replacing the hard disk drive 26 Lenovo 3000 C100 Service and Troubleshooting Guide Upgrading the hard disk drive You can increase the storage capacity of your computer by replacing the hard disk drive with one of greater capacity You can purchase a new hard disk drive from your reseller or Lenovo marketing representative Notes 1 m Attention Replace the hard disk drive only if you upgrade it or have it repaired The connectors and bay of the hard disk drive were not designed for frequent changes or drive swapping The Rescue and Recovery workspace and the Product Recovery program are not included on an optional hard disk drive Handling a hard disk drive e Do not drop the drive or subject it to physical shocks Put the drive on a material such as soft cloth that absorbs the physical shock e Do not apply pressure to the cover of the drive e Do not touch the connector The drive is very sensitive Incorrect handling can cause damage and permanent loss of data on the hard disk Before removing the hard disk drive make a backup copy of all the information on the hard disk and then turn the compute

Lenovo 3000 C100 Service Troubleshooting Guide

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