Home

samsung 5000D series user manual

1. Status Indicator Speaker Wii a Volume Button I MAE D A Phone Support S Redial Button Z 9 LE QO OS Sf QS Navigation Buttons Dial Buttons SS Microphone So i mo SI Conference Button Speaker Button Hold button Transfer Button Figure 3 2 Front Panel of the ITP and DS 5021D Phone e The 14 or 21 programmable buttons can be programmed with desired functions e Dial keypad buttons for dialling numbers e Volume buttons to control volume levels for handset speaker ring etc e Redial button redials the last number dialled from the dial keypad e Conference button used for conference calls a number of phones connected simultaneously e Transfer button transfers current call to another phone e Hold button puts your calls on hold e Speaker button turns the speakerphone on off e Navigation buttons guide you easily through phone functions e The LCD panel shows call status functions and other useful information 3 3 e The status indicator displays the status of the phone using red green and amber colours Dial Keypad Buttons The dial buttons are used to dial digits 0 9 and Programmable Buttons ITP and DS 5021D have 21 programmable buttons ITP and DS 5014D have 14 programmable buttons You can program these buttons with frequently used functions such as dialling a specific telephone number when pressed Your system administrator wil
2. adjusted using the 7 Volume buttons There are 16 volume levels Note The Volume of off hook ringing can only be adjusted in programming 4 5 Handset Volume 1 Pick up the handset and listen to the tone 2 To increase handset volume press the Volume button 3 To decrease handset volume press the 7 Volume button Speakerphone Volume 1 Press the Speaker button 2 To increase speakerphone volume press the Volume button 3 To decrease speakerphone volume press the 7 Volume button Sete w 4 6 Chapter 4 Basic Features Ringer Volume 1 To increase ringer volume press the Volume button while the phone is ringing Qe Les 2 To decrease ringer volume press the 7 Volume button while the phone is ringing Selecting the Ring Tone One of eight ring tones can be selected 1 Press the Transfer button aif 2 Press 1 1 1 gt are 3 Press button 1 8 in order or press the ba Ox 7 Volume button to listen to each ring tone etsy 4 When you hear the desired dial tone press the aif Transfer button to save the setting Q 4 7 Changing the Phone Passcode Your pre assigned extension passcode is 1234 You can change the passcode if needed 1 Press the Transfer button 2 Press 1 O 1 3 Enter the current passcode e g 1234 eS CQ 4 Enter the new passcode The passcode must be a 4 digit number 0 9 Sp
3. DIR Directory 1 PERS 2 SYS 3 STN DP Direct Call Pick up Extension or extension group number DS Direct Extension Select Station number 0 FWD Cancel 1 FWD AIl 2 FWD Busy FWRD Call Forwarding 3 FWD No Answer 4 FWD Busy No Answer 5 FWD DND and 6 Follow Me GPIK Group Call Pick up 01 20 IG In Out Of Group Extension group number 5xx x MMPG Meet Me Page 0 9 PMSG Programmed Message 01 20 PAGE Paging 0 9 PARK Park orbit 0 9 RP Ring Plan 1 6 SG Extension Group Selection Extension group number 5xx x SP UCD Supervise UCD group number SPD Speed Dial 00 49 500 999 VT Voice Mailbox Voice Mailbox Group 5xx 4 4 Chapter 4 Basic Features How to Add Extenders 1 Press the Transfer button 2 Press 1 0 7 3 Select the button for adding the extender Use the 7 Volume buttons to scroll through the display of programmable buttons and press the right soft button to select the button OR you can press the programmable button or enter the number if you know it 4 Enter the extender using the dial buttons 5 Save the new key value by pressing the Transfer button Controlling Volume Levels Volume levels for the speakerphone ringer and handset can be adjusted using the 7 Volume buttons The levels you set will be saved in memory If background music is set the volume levels of music and page announcements can also be KZ S Te Co A P GP E A Zz
4. PAGE2 etc press the required button and skip to step 4 Select a zone number 1 2 3 or 4 or page all internal zones by pressing 0 Start your announcement after the confirmation tone Hang up after paging 9 2 Chapter 9 Paging and Messaging External Page You can page externally through external speakers rather than individual phone speakers There are four external page zones numbered 5 8 1 Pick up the handset and listen for dial tone 2 Press the PAGE button or dial 5 5 or select the PAGE option from the LCD panel using the soft button 2 ee If you have dedicated PAGE buttons for page zones e g a SP PAGES PAGE6 etc press the required button and skip to step 4 ae 3 Select a zone number 5 6 7 or 8 or page all See external zones by pressing 9 4 Start your announcement after the confirmation tone 5 Hang up after paging 9 3 All Page You can page simultaneously through all internal and external zones 1 Pick up the handset and listen for dial tone 2 Press the PAGE button or dial 5 5 or select 9 the PAGE option from the LCD panel using the soft N S aa or button S 3 Press the or programmed ALL PAGE button 4 Start your announcement after the confirmation tone 5 Hang up after paging 9 4 Chapter 9 Paging and Messaging Meet Me Page MMPG If you cannot directly contact someone or they are absent
5. CLIP scssisessscsceiescssecansnssinnsemriicimenccansetateconnnns 11 1 Viewing Number or Name of Calller ccssscecesseneeeeseenseeeseeeeseeeseenseeeseenseseseanseeesensaeeeseaes 11 1 Viewing Next Caller CLIP i sccccciiscscccccesactestesacctecasaceecsassacteseetacedecssacetesacaciees3saceettasaaedetansiae 11 2 Storing a Caller NUMD GM ssn ENAR 11 2 Calling a Stored NUMDGM jsicccccssccsccccsecsscessecsseccsccseeessecee cessccsnesssecnsesssecceesssaaneeedsaaseesssesceeis 11 3 Storing a Caller Number as a Speed Dial Number cccseseeeeeeeeeeeeeeeeeeeeeseeneeenneeeeeens 11 3 Viewing CLIP for Calls on Hold or Parked cccccccessereeeeeeeneeeeeeenseseeseenseeeseenseesseeneeeeneaes 11 3 Viewing CLIP for Previous Callls ccccesseeeceeseeneeeeeeenseeeseeeseeeseanseeeseaeeseesseanseesseeneeeesae 11 4 Appendix Additional Information cceccceceee eee ee teen ee ee eee eeeeeeeeeeeeeeeeeeeeeeeeeeeeeees A 1 System Feature CodeS idana ANERER EREE A 1 Programmed Messages isiicicssicccge aciecs ccs sctccncececcctecactets caceuaieeaschacdesqcecesiecccnacecacetecreacentensase A 2 Entering Characters on the LCD Panel cccccessseeeeeeeeeneeeeeeeneeeeseeneeeesseeeeenseeneeenseeneeeenaes A 3 viii Contents List of Figures Figure 1 1 Figure 1 2 Figure 1 3 Figure 1 4 Figure 3 1 Figure 3 2 Figure 5 1 Figure 6 1 Contents of ITP 5000D Series IP Phone Package accese 1 1 Base of ITP 5000D Series I
6. O62 5 Reenter the new passcode for confirmation If the passcode is entered correctly a beep will be heard twice If four beeps are heard the passcode Core eS entry 1s incorrect Reenter the new passcode 6 Save the new passcode by pressing the Transfer button 4 8 Chapter 4 Basic Features Setting the Answering Mode for Intercom Calls Intercom calls can be answered in one of three modes You can select whichever mode suits your working preferences RING MODE The phone rings and you answer using either the handset or the speakerphone This is the normal answering mode AUTO ANSWER MODE The phone gives a brief tone and automatically answers the call The speakerphone is switched on Lift the handset for privacy if you prefer VOICE ANNOUNCE MODE The phone gives a brief tone and the caller makes an announcement Answer the call by pressing the Send button for the speakerphone or using the handset If your phone is set as a Secretary or Executive extension using a hotline you also need to tell the system whether the answering mode is for executive answering rather than normal answering EXEC ANS or ANS MODE on No Answer function you must ensure that you press the Send button to answer a call before the no answer timer expires Otherwise the call will be forwarded g If you set voice announce mode on your phone and also set the Call Forwarding Press the Transfer b
7. esttes 8 2 Forward BUSY sccicsicccccecccecicteciesactestecazceigecaciescecsacesseecusessgecncensceceacd ede ciccssdecazasegavseaassancaeeeeaeaie ie 8 3 Forward No AnSWe tics i3cciicicbicccctcccendeapctecss Speeves cece anteaseieasc sy TARRA S 8 3 Forward Busy No ANSWer yw eiicicieccccccie cevectie csteecette cevessue cevesete covesced cnvescted cevesete cevested cevevete csveetece 8 4 Forward DND cicccssccticeuee cts cusacdiccuensticcusestiecueesstteceenstie cessctieshensite chvacdieeeeestiecessdtieeverstieceatiens 8 4 Forward Follow MG cci2cigccis cise ect cc cbe ent dededvatce cue cncctied eels se cns cece cnsctued ccactencaccetes ecccesusexecteeseenars 8 5 Viewing and Changing Forward Options ccesceseeseeeeeeeneeeeeeeneesesneesesesneeseeseseeneneesnaeen 8 6 Chapter 9 Paging and Messaging se inisseciiseaciarcaustnnacsnsincanisiicaidecteaniracaivaiiekmecanantinn 9 1 Internal Page nsns EE 9 1 External Page nosan n Nieves chain adele Nieves thet een ey etiolated ea ate ie 9 2 All Page aiaa an aaa AE AA AERAR AEE AAAA RRAN AA EKEREN 9 3 Meet Me Page MMPG nsssnunsunnnnsnnnnnnnunnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn ennnen nnmnnn nenna 9 4 Call Park and Page crcenoneneienninn 9 5 REJOINING a Pagasarrin ainn s RSNA A ARRARAS TAARTEN 9 6 Setting a Message Waiting Indication sssssssssenunnennnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn 9 7 Replying to Message Waiting Indications sssssussennnnr
8. In such cases refer to your system administrator for the correct codes or ask them to check with the installation technician if they don t know what they are Default system feature codes are listed in the Appendix Selecting Programmed Functions The most convenient way to select functions on your phone is to have them registered on the programmable buttons so that you simply press the required button If a function is not programmed on a button it can be selected on the LCD panel using the Scroll button and soft buttons The use of the Scroll button and soft buttons is described in Chapter 3 An advantage of using the soft buttons for functions is that the programmable buttons can be used to assign more buttons for direct extension selection and speed dialling 4 3 Assigning Button Values Extenders You can add an extender to some programmed buttons to make their functions more specific For example you could add the extender 4 to the PAGE button Normally when you press the PAGE button you are asked to enter the page zone to page With the new extender pressing the button will automatically page zone 4 The following table lists the extenders that can be assigned to programmable buttons Table 4 3 Extenders Assignable for Programmable Buttons Button Description Extender AB Absence Extension number ACC Account 000 999 BOSS Director Secretary 1 4
9. John 4 Find the name by using the Y Volume buttons to scroll through the list 5 To dial the number press the soft button corresponding to the DIAL option in the LCD panel 4 14 Chapter 4 Basic Features If you program a DIR button you can add the extender 1 2 or 3 e g DIR2 to go straight to the directory you most often use PERS SYS or STN NOTE Assigning Changing Your Extension Name Up 11 alphabetic characters can be assigned as a name to your phone The name is entered in the online directory to enable others to call you using the dialling by directory name feature see above The name also displays in your LCD panel and in the LCD panels of phones you call 1 Press the Transfer button SS 2 Press 1 0 4 aa 3 Enter the name Refer to the Appendix in this guide for the procedure for entering characters 2 4 Save the name by pressing the Transfer button 4 15 Making Intercom Calls Calling an Extension Number l 2 3 4 Pick up the handset and listen for dial tone or press the Speaker button Remember you don t need to do this if the hot keypad feature is switched on Dial the extension number or group number to which the extension belongs Wait until the called party answers If you hear a short signal tone not a ringing tone the called extension has set up the Voice Announce or Automatic Answer function and you are
10. LAN connection jack and a PC connection jack Power Connection Jack S Y 7 p PC Connection Jack by zS gt LAN Connection Jack Handset Connection Jack Figure 1 2 Base of ITP 5000D Series IP Phone Installing the IP Phone 1 Plug the handset cord into the jack marked with the symbol and push the cord inside the recess to secure it 2 Connect the LAN cable from the network to the LAN connection jack CAUTION Take care not to connect the LAN cable from the network to the PC connection jack on the phone Otherwise neither the phone nor the PC connection will function 1 4 Chapter 1 Installing Your ITP or DS 5000D Series Phone 4 Connect the power adapter cable to the power connection jack Do not connect the cable to the power outlet yet The power specification is as follows Input AC 240V 50Hz Output DC 24V 0 4A CAUTION Use only the supplied adapter cable Using any other cable may cause serious damage and will void the warranty 5 Insert the phone stand If using as a desk phone insert the phone stand into the slots located in the upper section of the base 1 5 e If using as a wall mounted phone insert the support into the slots located in the ower section of the base sD E5 Use the two mounting holes in the upper se
11. OHVA Call When receiving an OHVA call press the programmed REJECT button or select the REJECT option from the LCD panel using the soft button This will disconnect the OHVA call and return you to the original caller OHVA Block You can set an OHVA block to prevent OHVA calls at your phone While the phone is idle press the programmed BLOCK button or select the OHBLK option from the OTHER menu on the LCD panel using the Scroll button and soft button Press the BLOCK button again or turn off the OHBLK option to cancel the block 10 14 Chapter 10 Special Features Secure OHVA This option prevents your phone from receiving OHVA calls via the speaker for privacy Any OHVA call is broadcast via the handset only when the SECURE OHVA option is turned on at your phone 1 Press the Transfer button ap lt 2 Dial 1 1 0 3 Dial 1 3 1 to switch Secure OHVA on or 1 3 0 to switch it off COLO 4 Press the Transfer button to save settings In Group Out Of Group If your phone is assigned to a station group you can remove it from the group or reassign it to the group if it has been removed If removed from the group you cannot answer calls sent to the group number only calls to your extension number e Ifyou have a programmed IN OUT button 1 Press the programmed IN OUT button The button will light red ESS 10 15 2 Press the IN OUT button again to remove the phone from the
12. Outside External Calls Calling Outside Lines an Overview Outside calls are made via central office C O lines To call an outside number you first need to press a programmed line button or line group button or dial the C O line access code 9 for example If you have an LCR button for least cost routing you should press that Ask your system administrator what is set up for your phone You may also be asked to enter an account and or authorisation code in order to be able to make a call or you may choose to enter a code voluntarily These are described next If you try to make a call if there are no available Call buttons you will hear No More Calls tone instead of ringing tone and you cannot complete the call NOTE Authorisation Codes and Account Codes Account codes ensure your call is charged to the proper account or department Authorisation codes ensure you are authorised to make outside calls You may be required to enter a code before a call can be made these are referred to as forced codes or you may voluntarily enter a code before or during a call Entering Account Codes If you are asked to enter an account code when you select an outside line press the programmed ACC button or the soft button for the ACCT option on the LCD panel Enter the code using the dial keys To voluntarily enter a code before making a call or during a call press the ACC button or dial 4 7 and enter a
13. briefly three times pds 2 Lift the handset or press the Speaker button or the Call button to connect to the door phone lt 3 Ifan electric door lock is installed you can open the door by dialling 1 3 Calling The Door Phone Room Monitor You can call the door phone and talk or listen to what is happening outside or in another room 1 Dial the number of the door phone CLE A COLO 2 Listen or talk when connected 3 Ifan electric door lock is installed you can open the door by dialling 1 3 Executive Secretary Hot Line Phones for executives and secretaries can be connected via a hot line e Either phone can make a call to the other by pressing the BOSS button or by selecting the BOSS option on a7 the LCD panel using the soft button S gt D l e IfDND is set on the executive s phone all calls will be forwarded to the secretary s phone ab y When the secretary s phone receives the call a red f I light flashes on the executive s phone The secretary can transfer calls to the executive s phone even when set in DND mode 1 Press the Transfer button then the BOSS button or select the BOSS option from the LCD panel using the soft button 2 Either wait until the executive answers and announce the call then hang up or hang up without announcing the call 10 10 Chapter 10 Special Features Group Listening While you are on a call using the han
14. from their desk you can page them and ask them to call you while you wait off hook 1 Pick up the handset and listen for dial tone 2 Press the programmed MMPG button or dial 5 4 or select the MMPG option from the LCD panel using the NS e soft button CSEeers ie 3 Press the zone number Oo 4 After the confirmation tone instruct the paged party to dial 5 6 5 Press the Transfer or programmed WAIT button 6 Do not replace the handset Wait for the paged party to call 7 The call is automatically connected when the paged party enters the Meet Me Page Answer code 9 5 Call Park and Page You can transfer an external call to another extension by parking the call and notifying the call through paging This function is useful in a factory or in a large office when you cannot easily contact the person who should receive the call 1 Press the PAGE button or select the PAGE option from the LCD panel using the soft button to automat EP ically park the call s If you have dedicated PAGE buttons for page zones e g PAGES PAGE6 etc press the required button and skip to step 3 ep G amp D 2 Press the appropriate page zone number 3 Announce the parked call and your extension number or line number 4 Hang up If the parked call is not retrieved within a pre programmed time limit it will recall your phone and an amber light will blink slowly on a button
15. last called outside number is redialled End Button This button terminates the current call or exits the menu mode display see Menu Button Cancel Button This button is used When moving to the previous step in the menu mode display To cancel the last character digit while entering data in the display Enter Button This button is used when selecting or saving a corresponding entry on the menu mode display It can also be used as the NND Name Number Display button when receiving calls The NND button displays caller number caller name and received time in turn as you press the button for outside calls if caller ID information is available Chapter 3 Things You Should Know Arrow Buttons The left lt and right gt arrow buttons are used to move the cursor left and right on the LCD panel for editing contents The up A and down V arrow buttons are used to move up and down through menus LCD Panel Up to 48 alphabetic characters and numbers can be displayed on the LCD panel on two 24 character lines The panel shows the processing status and progress of calls and displays various functions and menus Below the panel are three soft buttons and a Scroll button Scroll Button This button is used to scroll through menu options on the LCD panel The menu options displayed depend on the status of the phone e g whether it is idle or busy on a call For example if the button
16. press the Send button to make Viewing and Calling System Speed Dial Numbers You can view and call system speed dial numbers designated by the system administrator 1 Press the Menu button to display the main menu 2 Select 3 SPEED DIAL The submenu below is displayed 1 PERSONAL SPEED 2 SYSTEM SPEED Select 2 SY STEM SPEED 3 The system speed dial list appears You can verify each number on the list in turn using the A V direction buttons or Y Volume buttons Use the lt I gt direction buttons to view long numbers that do not fully appear on the LCD 4 To call a system speed dial number move to the number you require and press the Send button 5 7 Viewing and Calling Personal Speed Dial Numbers by Name You can view and call a personal speed dial number using the name associated with it Press the Menu button to display the main menu Select 4 DIRECTORY DIAL The submenu below is displayed 1 PERSONAL SPEED 2 SYSTEM SPEED 3 STATION NUMBER Select 1 PERSONAL SPEED Use the dial buttons to enter the first letter of the name you want to find e g M for Matthew and press the Enter button Enter 1st letter M The first personal speed dial number found for names starting with the entered letter is displayed e g 00 MARTIN 9 1234563224 If there are no names starting with the letter entered an error message is displayed and you can enter another letter or pre
17. programmed GCONF button followed by the group number 1 5 The conference will be set up automatically You can set up a GCONF button for each group by adding extenders 1 5 if preferred 7 1 Chapter 7 Call Pickup This chapter explains how to intercept pick up a call that is ringing at another extension Station Call Pickup If a call rings at another extension and you know the extension number 1 Ifthe hot keypad feature is switched off pick up the handset or press the Speaker button 2 Dial 6 5 3 Dial the number of the ringing extension xp Oe 7 2 Chapter 7 Call Pickup Group Call Pickup Extensions may be assigned to call pickup groups If this is the case when a call rings at another extension and you know the pickup group number 1 Ifthe hot keypad feature is switched off pick up the handset or press the Speaker button 2 Dial 6 6 and dial the pickup group number Or Press the flashing GROUP PICKUP button if programmed A station number extender can be assigned to the GROUP PICKUP button Station Call Pickup and Group Call Pickup cannot answer the recalls arriving on NOTE stations and are only used for newly incoming calls external internal and operator recalls 8 1 Chapter 8 Call Forwarding This chapter explains how you can forward calls sent to you The main reasons for doing this are to allow someone else to answer your calls
18. that these codes can be changed in programming If a code does not work as shown here check with your system administrator for the correct code s Dial Code Feature Dial Code Feature 10 ext no Answer parked calls 49 Send flash 11 Put calls on and take calls off 5xx x Station groups hold 12 ext no Answer call on hold at another 53 grp 0 Exclude group station 13 Release door lock 53 grp 1 Include group 16 spd no Assign speed dial number 54 zone Meet Me Page 17 Dial stored number 55 0 Page all internal zones 19 Last Number Redial 55 1 Page internal zone 1 2xx x Extension numbers 55 2 Page internal zone 2 3xx x Extension numbers 55 3 Page internal zone 3 400 Cancel DND 55 4 Page internal zone 4 401 Set DND 55 5 Page external zone 1 41 Set Message no ring 55 6 Page external zone 2 42 ext no Cancel message 55 7 Page external zone 3 43 Set Return message 55 8 Page external zone 4 44 Busy extension line callback 55 9 Page all external zones 45 Busy extension camp on 55 Page all zones 46 Set up conference 56 Answer Meet Me Page 47 Enter account code 57 Clear alarm sensor 48 msg no Set programmed station 58 Clear DISA Alarm message A 2 Appendix Additional Information Dial Code Feature Dial Code Feature 59 Walking class of service 65 ext no Directed call pickup 600 Cancel all call forwarding 66 grp no Group call pickup 601 no S
19. timer To start the timer while the phone is idle press the TIMER button or select the TIMER option from the OTHER menu on the LCD panel using the Scroll and soft buttons Press the TIMER button again or select TIMER from the LCD panel to stop the timer and confirm the elapsed time displayed Lift and replace the handset to return the phone to its normal LCD display 10 17 Ring Preference This option when enabled on your phone allows you to answer calls simply by lifting the handset or pressing the Send or Call button Calls are answered in the order that they arrive at your phone If Ring Preference is switched off you must answer calls by pressing the flashing Call or line buttons and you may answer the calls in any order irrespective of their order of arrival 2 Dial 1 1 0 Ta Co 1 Press the Transfer button 3 Dial 0 6 1 to switch ring preference on or amp 0 6 0 to switch it off LP CELE 4 Press the Transfer button to save the settings eZ Zo 11 1 Chapter 11 Caller Identification CLIP Caller ID or Calling Line Identification Presentation CLIP is provided by your telephone company and allows you to view numbers and or names of callers on your LCD panel If no CLIP information is available for a number it may be for one of these reasons l the caller requests that their ID not be sent NOTE the calls is from an area where CLIP service is not a
20. to enter the alarm time in 24 hour clock format e g 13 30 for 1 30 pm Use the lt gt direction buttons to move the cursor on the LCD Use the Cancel button to delete a set time and re enter it 8 Press the Enter button to save the entered time and to move to the previous menu 9 Press the End button to exit menu mode 5 14 Chapter 5 Program Menus To Answer an Alarm Answer an alarm by lifting the handset If you do not answer the alarm will ring up to four times at short intervals before cancelling To Cancel an Alarm Select the alarm number as described in the procedure above Then either select the alarm type as NOT SET or set the alarm time to 0000 Then press the End button to exit menu mode 6 1 Chapter 6 Dialling Features Dialling features comprise e Speed dial numbers and names including one touch speed dial buttons e Chain dialling e Redialling numbers e Pulse to Tone dialling changeover e Conference calls Speed Dialling Your system may already have a system list of speed dial numbers for frequently used phone numbers You may also assign numbers to a personal speed dial number list This way you don t have to dial the whole number but simply dial the 2 or 3 digit speed number instead You can also assign a speed dial number to a programmed SPD button for even faster one touch speed dialling This is particularly useful for long phone numbers Names can also be assigned to ea
21. to ignore the call D a ZS SDS 11 4 Chapter 11 Caller Identification CLIP If you are currently on an intercom call or you have cleared the automatic hold g feature you must either disconnect the call or put it on hold If you perform the above procedure for an external call the message call no NOTE A z z longer available will be displayed on screen Viewing CLIP for Previous Calls You can view CLIP information for up to 50 of the most recent calls you received Call information is stored in memory on a first in first out basis The list also includes calls that rang but were not answered While reviewing the list you can press a button to dial the number currently displayed 1 Press the programmed REVIEW button or select the 2 REVW option from the CLIP menu on the LCD panel SJ using the Scroll and soft buttons S The oldest call is displayed 2 Press the DIAL soft button to redial the number or Press the NND soft button to view more information Cy or SS Press the CLEAR soft button to delete the number or Store the number in your personal speed dial list by pressing the Scroll button and selecting the STORE option from the CLIP menu on the LCD panel A 1 Appendix Additional Information System Feature Codes ITP 5000D series phones have the following default feature codes You can dial these codes if there are no programmed buttons for the desired features Be aware
22. up 4 34 Chapter 4 Basic Features Call Waiting If an outside call or other extension has camped on to you your phone will ring and the waiting call s button will flash green l 2 Press the flashing button to answer the waiting call x lt gt If your phone has the Auto Hold feature set your current call will go on hold automatically and you are connected to the new call If this feature is not set press the Hold i button and then press the flashing button to answer the new call Or finish the current call and hang up The waiting call will ring Lift the handset or press the Send button to answer the new call 5 1 Chapter 5 Program Menus ITP and DS 5000D Series phones are equipped with Navigation buttons for easy use of features and menus This chapter describes the functions of each Navigation button and the procedures for using the various applications that are implemented by the menu buttons Navigation Buttons Arrow Button Figure 5 1 Navigation Buttons Menu Button The Menu button displays the main menu see Main Menu below Send Button a If you press Send while the phone is idle you enter the OUTGOING LOGS function If you press Send in dial mode you enter the OUTGOING LOGS status regardless of the numbers previously pressed If you press Send while an incoming call is ringing at your phone the speakerphone is turned on If you
23. valid code press the ACCT button again 4 21 Entering Authorisation Codes If you are asked to enter an authorisation code when you select an outside line press the programmed AUTH button or the soft button for the AUTH option on the LCD panel Enter the code using the dial keys To voluntarily enter a code before making a call press the AUTH button or the button and enter a valid code Ask the system administrator for more information on authorisation and account 7 codes Calling Outside Lines Using the Handset 1 Pick up the handset 2 Press the outside line access button or dial the access 2 code e g 9 OOS Enter an account or authorisation code if requested 3 Dial the outside number you want to call Pe 4 Toend your call replace the handset 4 22 Chapter 4 Basic Features Calling Outside Lines Using the Speakerphone 1 Press the Speaker button Remember you don t need to do this if the hot keypad feature is switched on 2 Press the outside line access button or dial the access code e g 9 Enter an account or authorisation code if requested 3 Dial the outside number you want to call 4 Toend your call press the Speaker button a Le f ep ED DOLO On on S SSL Making a New Call Without Releasing the Line Recall Dial Tone It is possible to complete your current call and make a new call without hangin
24. 00D Series Phone e If using as a desk phone insert the phone stand into the slots located in the upper section of the base N pal F gt c e If using as a wall mounted phone insert the support into the slots located in the ower section of the base Use the two mounting holes in the upper section of the phone body for wall mounting the phone on screws inserted into the wall 1 9 The handset hook should also be changed so that the handset is secure when mounted on the wall Push out the handset hook from the holder turn it through 180 and push it back into the holder Installation is complete Now find out what features your phone supports by going to Chapter 3 2 1 Chapter 2 Setting the Working Environment for ITP 5000D Series IP Phones This chapter describes the procedure for starting booting an IP phone and setting the phone s operating parameters Overview of Environment Settings Mode Menu Items The menu structure for setting the phone s environment is as shown below TOP LEVEL 1 Information 2 Network SUB LEVEL 1 Version 2 Network 3 Load Option 4 MAC address 1 Mode 2 1P 3 Netmask 4 Gateway Items 2 to 4 are only displayed when setting Manual IP 3 Load amp Upgrade 4 System 5 Server 6 Exit 1 Load Option 2 Upgrade Program 3 Upgrade Bootrom 4 Format 1 Password Not use
25. 4 Press the Transfer button to save settings 10 12 Chapter 10 Special Features Off Hook Voice Announcements You can make an announcement OHVA call through the handset or speaker of a phone that is currently busy on a call This feature is useful when you have an urgent message to deliver You must have a programmed OHVA button to do this OHVA calls cannot be made to phones in DND mode or which have an OHVA block set see below The OHVA feature works with intercom and transferred calls To make an OHVA call 1 Dial the extension number or press the DSS button on CD SOLE 2 When you hear busy tone press the OHVA button or select the OHVA option from the LCD panel using P the soft button 3 Make your announcement after the confirmation tone 4 Finish the call by replacing the handset or pressing the Speaker button g When making an OHVA to a nearby station use the handset to avoid an echo NOTE 10 13 Answering an OHVA Call When receiving an OHVA call you will hear the announcement through your handset or speaker depending on which you are using In either case you can answer the call before continuing your current call 1 Press the flashing Call button This places your current call on hold and allows you to talk to the VW announcing party gt 2 To disconnect the OHVA call and return to your original call press the button for the original call Rejecting an
26. D Background Music You can listen to music through the phone s speaker if a music source is provided by the system 1 Press the Hold button O35 we 2 y 2 Use the 7 Volume buttons to adjust the music volume This does not affect the speaker volume 3 Press the Hold button again to cancel music a 7 10 4 Chapter 10 Special Features Alarm Features Appointment Reminder Alarm Clock This feature serves as an alarm clock Up to three alarms may be set Each alarm may be set as a one day today alarm or daily alarm You set a time for each alarm if set for today it will ring at the set time unless cancelled if set as a daily alarm it will ring at the set time each day unless cancelled When activated you will hear a series of short rings and Alarm Reminder displays on the LCD Lift the handset to answer the alarm If you do not answer the alarm will repeat a number of times at set intervals before cancelling l Press the Transfer button Dial 1 1 2 Select the alarm number 1 2 or 3 Enter the time at which you want the alarm to sound Enter the time as HHMM hours and minutes using the 24 hour clock format e g 1330 is 1 30 pm Select the alarm type 0 Not Set 1 Today or 2 Daily Press the Transfer button to save settings 3 or O AG Le S 10 5 Cancel Alarm 1 Press the Transfer button 2 Dial 1 1 2 3 Selec
27. Intercom calls cannot be parked and paged 9 6 Chapter 9 Paging and Messaging Retrieving a Parked Call Press the PARK button or dial 1 0 Then dial the announced number The parked call is connected Rejoining a Page This option allows you to listen to remaining parts of internal page announcements after you finish a call To enable this option 1 Press the Transfer button and dial 1 1 0 2 Dial 0 5 1 to enable this option or 0 5 0 to disable it So Enable Sp I 3 Press the Transfer button to save the setting 9 7 Setting a Message Waiting Indication If a called extension does not answer or the line is busy you can leave a message waiting indication This informs the user that you wish to talk with them oe a gt A The Message button and keyset status indicator if it has one on the receiving extension will flash red 4 1 Press the Message button or dial 4 3 2 Hang up after the confirmation tone Phones without a Message button will receive special dial tones as a message indication If you wish to set an indication on an extension without first calling that extension Dial 4 1 enter the extension number and hang up 9 8 Chapter 9 Paging and Messaging Replying to Message Waiting Indications If one or more message waiting indications have been left on your phone your Message button LED and keyset status indicator wi
28. Making a New Call Without Releasing the Line Recall Dial Tone cee 4 22 Busy Line Queuing With Callback 0 0 0 ecececeee ee eeteee erent eee erties ee tieeeee teaser tneeeeeee 4 23 Cancelling a Callback tie enieisnieide neha head dana eden 4 24 Answering Outside Calls cz iiisccccicccccecccscssceetdsccdesscsctececascaiacssescepeetenteneetescatensestqpedseveceetssases 4 25 Universal ANSWEM acreana a consadehacevapeendseraddceushidebeideveddadchanesuulivaveesccsiead 4 25 Holdifig a Callies ectecesscctecssectecctessctedieee tedeecteccies techn tee sieettecnee tsaieie dedsiee ites tudes sted 4 25 System Hold ernen ANE EAEE EEEE EEEE EE REEE 4 26 Automate Fold seesinane a a aa 4 26 EXGCIUSIVG HOO erionenn a n R EE TE EE TEO TOE 4 28 Consultation Hold cicsndisce heeled E ENE EE EEE EA 4 29 aleon a A EE E E E 4 30 Retrieving Calls Held at Another Extension sssseeesssessssrreseernannnnnaseennaanannnantennannannaae 4 30 Parking Calls ic cczecccescsccicesssczcgecccecesccacenci Aaa AAA AAAA A AAASTAL ASTAR ee cecea ates 4 31 Transferring Calls ccccseccccccsiseccc ens a 4 32 Transfer With Caimp One iiscisceccaccgec seine lectatites sarin a teed Gescevanaa le E ENE 4 33 Transter To Voice Mall is iesect pehorteviubocatieet duct vatcnnceveliieae A EAE TA 4 33 Call WANN ser eiaa A E T 4 34 Chapter 5 Program MenUS issssississssisssipsisiiisiivanininninana ukaa dinaanan aiana iasad uneni daneas 5 1 Navigation BUttONS ssi cs
29. Now to make a call to the number simply press this speed dial button ed 6 7 Chain Dialling After the speed dial number is pressed additional number or desired speed dial number can be dialed manually After the first speed dial number press the programmed SPD button or dial 1 6 and then dial another speed dial number Alternatively after the speed dial number dial the additional numbers manually Redial an Outside Number To redial the last outside number you called press the Redial button or press and hold down the Send button or dial 1 9 Redial does not apply to intercom calls NOTE Save Number with Redial To save the number you just dialled in memory select the SAVE option on the LCD panel before hanging up Use the Scroll and relevant soft button to select The saved number can be redialled at any time by selecting the SNR option on the LCD panel or dialling 1 7 J The saved number will be kept in memory only until you save another number Redial does not apply to intercom calls NOTE 6 8 Chapter 6 Dialling Features Automatic Redial Retry When you make an outside call and receive a busy signal the system can automatically redial the number for you It will automatically redial at a pre programmed interval for up to 99 attempts 1 When you hear a busy signal press the programmed RETRY button or press the soft button correspon
30. P Phone ccc ccccccsceeeccsseeeeeeseeeeeeeeeeeeees 1 2 Contents of DS 5000D Series Phone Package eeeeceeceeeeetteeeeeenes 1 6 Base of DS 5000D Series PHNOne ccccccccessesseeeeeeeeeaeenseeeeeeseeseaeeeees 1 7 Front Panel of the ITP and DS 5014D Phone l enn 3 1 Front Panel of the ITP and DS 5021D Phone cccceeceeeeeeeeeee eens 3 2 Navigation BUMOMNS iicec itelccenet desestaedeeesiieeeetapoeces EAN AAR 5 1 Buttons ASF ait iio Aa eel ed en ee aie oe 6 1 1 1 Chapter 1 Installing Your ITP or DS 5000D Series Phone This chapter explains how to install your phone Refer to the appropriate section for ITP 5000D Series IP Phone or DS 5000D Series Digital Phone in this chapter for the phone you are installing ITP 5000D Series IP Phone Checking the Supplied Components First open and check the package you have received If any of the parts is missing or damaged contact your dealer immediately The package supplied with the IP phone includes the following items a IP phone IP phone stand Handset a LAN cable for PC connection Power adapter Input AC 240V 50Hz Output DC 24V 0 4A IP Phone D IP Phone Stand ES SS LAN Cable Figure 1 1 Contents of ITP 5000D Series IP Phone Package 1 2 Chapter 1 Installing Your ITP or DS 5000D Series Phone Connectors on the IP Phone The base of the phone contains a handset connection jack power connection jack
31. SAMSUNG Enterprise IP Solutions OfficeServ User Guide for 5000D Senes Phones ITP 5021D ITP 5014D DS 5021D DS 5014D TELECOMS a Publication Information Samsung Telecoms reserves the right without prior notice to re vise information in this publication for any reason Samsung Telecoms also reserves the right without prior notice to make changes in design or components of equipment as engi neering and manufacturing may warrant Disclaimer Samsung Telecoms is not responsible for errors or problems arising from customers not installing programming or operating their Samsung systems as described in this manual Copyright 2004 Samsung Telecoms UK Limited All rights reserved No part of this manual may be reproduced in any form or by any means graphic electronic or mechanical including recording taping photocopy or information retrieval system without express written permission of the publisher of this material Part No 18933 Version 1 0 ELECTRONICS EU Declaration of Conformity RTTE Samsung Electronics Co Ltd 259 Gongdan Dong Gumi City Kyungbuk Korea 730 030 factory name address declare under our sole responsibility that the product Digital Keyphone System iDCS500 OfficeServ500 to which this declaration relates is in conformity with RTTE Directive 1999 5 EC Annex Il Low Voltage Directive 73 23 EEC EMC Directive 89 336 EEC 92 31 EEC By applica
32. Server Network Menu e Select 2 Network You see gt 1 Mode 2 IP e Select 1 Mode You see gt 1 Manual IP 2 DHCP e Select 1 Manual IP to manually enter the IP Subnet Mask and Gateway IP addresses and continue with this section OR Select 2 DHCP to have the IP Subnet Mask and Gateway IP addresses automatically entered for you and then go to the section Load amp Upgrade Menu to continue If you selected 1 Manual IP you see Manual IP Selected followed by gt 1 Mode 2 IP Chapter 2 Setting the Working Environment for ITP 5000D Series IP Phones e Select 2 IP You see Input IP Address XXX XXX XXX XXX If the IP address is set you can confirm the address displayed by pressing the Enter button If it is incorrect use the left arrow button to delete the set address and use the dial buttons 0 to 9 and to enter the correct address and press the Enter button to save and exit OR If the IP address is blank use the dial buttons 0 to 9 and to set the address and press the Enter button to save and exit e Select 3 Netmask You see Input Netmask XXX XXX XXX XXX If the subnet mask address is set you can confirm the address displayed by pressing the Enter button If it is incorrect use the left arrow button to delete the set address and use the dial buttons 0 to 9 and to enter the correct address and press the Ente
33. To take the call off hold press the flashing Call button 3 Resume your conversation Automatic Hold If a second call arrives while you are busy on an outside call it will flash at a Call button on your phone If the Auto Hold feature is enabled at your phone see below pressing the flashing button will automatically put your current call on hold and connect you to the new call 4 27 To enable the Auto Hold feature 1 Press the Transfer button 2 Dial 1 1 0 3 Dial 0 0 1 to enable or 0 0 0 to disable the Auto Hold feature 4 Press the Transfer button to save the setting Me a You cannot use this feature for holding intercom calls Intercom calls will be disconnected 4 28 Chapter 4 Basic Features Exclusive Hold To place an outside call on hold so that other users cannot access it 1 Press the Hold button twice oo 2 The call will flash green on a Call button on your a phone and will show a steady red light on other phones amp gt 3 To retrieve the call on hold press the flashing green button or press the Hold button three times a Saag y Intercom calls will always be set on exclusive hold NOTE 4 29 Consultation Hold You can place an outside call on hold and make a call to another extension for consultation 1 Press the Transfer button you will hear transfer dial tone Your call is placed on transfer hol
34. arty answers press the Conference button twice to connect all callers To drop a party from your conference call Press the Conference button and dial the extension or outside line number to be dropped Press the Conference button again to reestablish the conference Press Twice e iran Re ofS 6 10 Chapter 6 Dialling Features When attempting to add a party to the conference and you are not able to reach them simply press the Conference button again h l NOT m Programming Conference Groups Refer to your system administrator to confirm that this option is available to you 1 Press the Transfer button N 2 Dial 1 1 8 ee OLE Og 3 Select the required Conference Group number using the 7 Volume buttons and press the right R soft button A 4 Select Name and press the right soft button to enter the Conference Group name Refer to the pa Appendix for how to enter characters Press the right a soft button to save the name Co 5 Using the 7 Volume buttons select MBR1 4 and press the right soft button Poom a 6 Dial the extension number or outside telephone number remembering to dial the trunk access code first and LP the right soft button press the right soft button E 7 Repeat steps 5 and 6 to add conference group members 8 Save the settings by pressing the Transfer button eZ 6 11 Making a Group Conference Call Press the
35. button to move to the next menu or feature Redial Button The most recent phone number you dialled is held in memory Press the Redial button to redial the number Conference Button This button can set up a conference call for up to five people including you Transfer Button This has two main functions Transfers a call at your phone to another extension and toggles between the other extension and the external caller a Enters programming MMC mode Hold Button The Hold button is used to temporarily put your current call on hold without hanging up while you do something else such as dial another number for consultation Speaker Button This is used to make a call through the speakerphone rather than the handset To change from the handset to the speakerphone while on a call press the Speaker button and put the handset down 3 5 Navigation Buttons These are used to navigate through menus and features displayed on the LCD Menu Button This button is used to display menus of information such as outgoing and incoming call logs speed dial numbers and directory dial numbers It also allows you to set and display features such as call forwarding and alarm reminder types Send Button This button is used to answer calls through the speakerphone If pressed when the phone is idle the button displays the most recent received number or recent called number saved in memory If pressed and held down the
36. ch speed dial Buttons A to F When programming speed dial numbers the programmable buttons designated as A B C D E and F can be used Figure 6 1 Buttons A F 5021D 6 2 Chapter 6 Dialling Features A B C D E and F buttons are the first six buttons on the bottom line of programmable buttons on both types of phone ITP 5021D and 5014D Button Description A Toggle between uppercase and lowercase characters when entering speed dial names Insert FLASH F C Insert PAUSE P D Convert from the pulse dialling mechanical to tone dialling electronic If your system uses pulse dialling C O lines pressing D while entering a speed dial number causes all subsequent digits to be sent as DTMF tones Insert character to prevent the actual phone number or some of the digits from showing on the LCD panel when the speed dial number is used Any digits entered after the symbol are displayed as only Pressing E again inserts E the character so any digits entered after the character will display on the LCD For example 1234 567890 will display as 1234 and 1234 5678 90 will display as 1234 90 z Input a name for a speed dial number while programming the numbers F button toggles between number entry and name entry during programming Hold Clear a speed dial number 6 3 Programming Personal Speed Dial Numbers Your station ca
37. connected automatically SI To finish the call replace the handset or press the Speaker or End button If there is a DS button assigned to the extension press this button instead of dialling the number NOTE 4 16 Chapter 4 Basic Features Busy Extension Callback If a called extension is busy you can set a busy extension callback When the busy extension becomes free your phone will ring When you pick up the handset the other extension will ring for the user to answer your call l When you hear a busy signal press the programmed CBK button or dial 4 4 or press the soft button ess corresponding to the CBK option on the LCD panel oA When you hear the confirmation tone replace the handset When the called extension becomes free your phone rings The CALL BACK message will appear on the LCD panel Lift the handset to ring the free extension and wait for it to answer To end the call replace the handset or press either the Speaker or End button j If you don t answer a callback within 30 seconds it will be cancelled G You can have a maximum of five callbacks set on extensions at any one time NOTE 4 17 Busy Extension Camp On If a called extension is busy and you don t want to wait for a callback you can give the called extension off hook ring tone and wait for them to answer Press the CAMP button or dial 4 5 or press t
38. ction of the phone body for wall mounting the phone on screws inserted into the wall The handset hook should also be changed so that the handset is secure when mounted on the wall Push out the handset hook from the holder turn it through 180 and push it back into the holder Installation is complete Now set up the working environment for the phone as described in Chapter 2 1 6 Chapter 1 Installing Your ITP or DS 5000D Series Phone DS 5000D Series Digital Phone Checking the Supplied Components First open and check the package you have received If any of the parts is missing or damaged contact your dealer immediately The package supplied with the phone includes the following items a Digital phone Phone stand Handset a Line cord DS 5000D Series Phone Phone Stand Line Cord Figure 1 3 Contents of DS 5000D Series Digital Phone Package 1 7 Installing the Phone The base of the phone contains a handset connection jack and a line cord connection jack Figure 1 4 Base of DS 5000D Series Digital Phone 1 Plug the handset cord into the handset jack marked with the sa symbol and push the cord inside the recess to secure it 2 Plug the line cord into the line cord jack and push the cord inside the recess to secure it Plug the other end of the line cord into the phone socket 1 8 Chapter 4 Installing Your ITP or DS 50
39. d 1 Server IP 2 ID 3 Password 2 2 Chapter 2 Setting the Working Environment for ITP 5000D Series IP Phones Using the Buttons in Edit Mode When entering the edit mode for any menu option the cursor flashes and you can enter digits using the dial buttons 0 9 and Button functions are listed in the table Table 3 1 Using the Buttons in Edit Mode Button Left Right arrow buttons on Navigation buttons Up Down arrow buttons on Navigation buttons Function Erase contents or move cursor Move between menu options Enter button on Navigation buttons Select menu or save current settings and exit End button on Navigation buttons Cancel entered settings and exit Dial button Enter full stop Dial button 0 9 Starting the Phone Select menu or enter numbers Connect the power adapter plug from the phone to the power outlet The phone starts automatically warranty The power connection jack must be connected to a power outlet using the power adapter supplied with the phone CAUTION Using a different adapter may result in serious damage and voids the Press the Menu button on the Navigation buttons The phone enters the environment settings menu and displays the first two top level menus gt 1 Information 2 Network 2 3 The procedure for setting parameters takes you through the top level menus for Network Load amp Upgrade System and
40. d ap 2 Dial the extension number 3 Consult with the internal party The outside party cannot hear your conversation 4 Press the Transfer button to return to the outside eZ party Q Repeatedly pressing the Transfer button will toggle between the outside party and internal extension Neither party can hear your conversation with the other NOTE 4 30 Chapter 4 Basic Features Hold Recall If you leave a call on hold longer than the hold timer set in the system it will recall your phone The Call button will show a slow flashing amber light If you do not answer the recall within a set time it will go to the system operator Lift the handset or press the Send button to answer the recall Retrieving Calls Held at Another Extension When a call is on hold at another extension the appropriate line button on your phone if it is programmed will have a flashing red light To retrieve the call on hold press the line button When a call is on hold at another extension but you do not have a line key dial 1 2 followed by the line number or the extension number of the extension that placed the call on hold 4 31 Parking Calls You can park an outside call in one of 10 parking orbits 0 9 to be picked up by another user 1 Press the programmed PARK button Or press the soft button corresponding to the PARK option on the LCD panel 4 If you press a dedicated PARK button with an exte
41. ding to the RETRY option on the LCD panel The system will reserve the line and automatically redial the same number for you You will hear the call being made through the speaker The microphone is muted When the called party answers pick up the handset or press the Speaker or Send button before you begin speaking You must answer within 10 seconds g If you make another call in the meantime auto redial is cancelled To cancel a retry lift and replace the handset NOTE Pulse to Tone Changeover When making an outside call on a pulse dial mechanical or rotary line press the button All digits dialled subsequently will be sent as tones 5 6 9 Conference Calls You can make a conference call with a group of up to five parties including yourself These can be other extensions and outside lines in any combination The OfficeServ system allows some stations to pre assign up to five conference groups so you can set up a conference call by simply pressing a programmable Group Conference button See Programming Conference Groups below 1 Call the first number to be included in the conference and press the Conference button when answered You will hear conference tone 2 Make another call either intercom or outside 3 When answered press the Conference button You will hear conference tone again 4 Repeat steps 2 3 for each party you wish to connect When the final p
42. dset you can allow others to hear the conversation through your phone s speaker 1 Turn on the speaker by pressing the programmed LISTEN button or selecting the LISTN option on the LCD panel using the Scroll button and soft button lt P Do not replace the handset SS The microphone is not switched on so the calling called party cannot hear anyone else in the office LISTN changes to listn on the LCD To resume a private conversation press the LISTEN a button again or select the listn option on the LCD SS panel using the soft button listn changes back to LISTN on the LCD g It is advisable but not essential to turn the group listening feature off before hanging up to prevent any squeal from the speaker 10 11 Locking and Unlocking Your Phone You can lock your phone to prevent its unauthorised use while you are away You can then unlock the phone when you return The phone can be prevented from making or receiving any calls LOCKED ALL option or from making outside calls only LOCKED OUT option 1 Press the Transfer button and dial 1 0 0 A 2 Dial your 4 digit station passcode normally 1234 unless this has been changed LE 3 Press 1 for LOCKED OUT or 2 for LOCKED ALL or Press 0 to UNLOCK your phone If you select 1 the Hold button flashes Zoo If you select 2 the Hold button lights steady CQ
43. e select 2 1D The following screen is displayed Input ID Enter the ID as a maximum of 16 digits characters e To set modify the password of the phone select 3 Password The following screen is displayed Enter the password as a maximum of 8 digits displays as Verifying Settings and Rebooting The top level menu 1 Information allows you to view and verify all your parameter settings e When you are satisfied that the settings are valid select the menu 6 Exit to save all settings and reboot your phone 3 1 Chapter 3 Things You Should Know The ITP and DS 5000D Series of phones comprise the ITP DS 5021D and ITP DS 5014D phones These are 2 line LCD phones that can be used with the Samsung Enterprise IP Solutions OfficeServ System They are described in detail in this chapter ITP and DS phones are operated in the same way However IP phones enjoy the added benefits of Internet technology to make and receive calls Front Panel of Phone LCD Panel Programmable Buttons 14 Soft Buttons 3 Scroll Button Status Indicator Speaker Volume Button A Phone Support Navigation Buttons Dial Buttons Microphone Speaker Button Conference Button Hold button Transfer Button Figure 3 1 Front Panel of the ITP and DS 5014D Phone Chapter 3 Things You Should Know LCD Panel Programmable Buttons 21 Soft Buttons 3 Scroll Button
44. e main menu SELECT MENU 1 OUTGOING LOGS Press the up and down arrow button to scroll through the options 1 6 INCOMING LOGS SPEED DIAL DIRECTORY DIAL FORWARD SET ALARM REMINDER Aun A WN zq Calls are not interrupted if the Menu button is pressed while you talking If you press the End button you will automatically exit from the menu mode NOTE How to Select Menu Items a Use the A V direction buttons or the 7 Volume buttons to move to the item or press the dial button corresponding to the item e g 3 for Speed Dial Press the Enter button to select the item Press the End button to exit menu mode a If you press any button other than the Navigation buttons you will exit menu mode gt If someone calls you while you are in menu mode they will hear busy tone NOTE 5 4 Chapter 5 Program Menus Viewing and Redialling Recently Called Numbers Up to 50 of your most recently called numbers can be saved in the system s memory your system administrator can tell you what number is set You can view these numbers and call them again using the menu 1 Press the Menu button to display the main menu 2 Select 1 OUTGOING LOGS 3 The list of recently called numbers is displayed You can verify each number on the list in turn using the AVIV buttons or the Y Volume buttons Use the lt gt buttons to view long numbers that do not fully appea
45. eady done so take time to read Chapter 3 which explains the functions of the various buttons on your phone Button LEDs The programmable buttons Transfer button Hold button and Speaker button have LEDs that light red green or amber when it is being used The following table summarises the functions of LEDs Table 4 1 Button LED Status Function Central office line or function is in use Button LED Status LED is steady green New incoming call is ringing LED is a fast flashing green A call is on hold LED is a slow flashing green or red A held or transferred call is recalling to the phone Phone Status Indicator LED is a slow flashing amber The status indicator is located on the upper right section of the LCD panel It shows the status of the phone as described in the table 4 2 Chapter 4 Basic Features Table 4 2 Status Indicator Status of Phone Status Indicator Busy on call Off hook Steady red Internal extension ring Flashing red External C O line ring Flashing green Transferred held call recalling Flashing amber Message waiting Flashing red Calling denied Fast flashing red Using Feature Codes System features are programmed with default codes that you can dial to access the features These are described in the relevant parts of the guide However these codes may have been changed in programming if so you may find that a feature does not work as described
46. ecific time for any reason NO ANS or calls arriving when you have set Do Not Disturb DND on your phone 1 Press the Menu button to display the main menu 2 Select 5 FORWARD SET The submenu below is displayed 5 11 FORWARD TYPE FORWARD ALL FORWARD BUSY FORWARD NO ANS FORWARD DND BRWN EF OO 3 Select 0 FORWARD TYPE The submenu of the available forward types is displayed FORWARD CANCEL FORWARD ALL FORWARD BUSY FORWARD NO ANS FWD BUSY NOANS RWN EF O 4 Select the intended forward type by using the V Uirection buttons the 7 Volume buttons or by pressing the dial button corresponding to the forward type then press the Enter button 5 The forward type is selected and you move to the upper menu displaying the submenu shown below FORWARD TYPE ALL FWD NO BUSY FWD NO NOANS FWD NO DND FWD NO u PWN 6 Use the A V direction button or the Y Volume button or select the number of the forward type you have selected using the dial button and press the Enter button 7 Enter the number to be forwarded using the dial buttons For example if you selected 1 ALL FORWARD enter the numbers in the LCD panel as shown below 5 12 Chapter 5 Program Menus ALL FWD NO 91234567 Use the lt 1 gt direction button to move the cursor in the number input screen Use the Cancel button to erase all entered numbers and re enter numbers Press the Enter butto
47. en Do Not Disturb mode is set calls to your phone are blocked However you can still make outgoing calls Setting Do Not Disturb Press the programmed DND button or dial 4 0 1 or select the DND option in the OTHER menu on the LCD panel using the Scroll and soft buttons The status indicator flashes and Do Not Disturb displays on the LCD 10 2 Chapter 10 Special Features If you want your calls to be answered by someone else while in DND mode set g your phone for Forward DND see Chapter 8 Cancelling Do Not Disturb 1 Press the programmed DND button or dial 4 0 0 2 The status indicator goes off One Time DND If you do not wish to be disturbed only while you are on your current call press the programmed DND button and set your phone to Do Not Disturb When you disconnect the call the Do Not Disturb mode is automatically cancelled and new calls can be received You need a programmed DND button for this 10 3 Muting Your Phone The Mute feature prevents your voice being heard by the calling called party 1 During a call press the programmed MUTE button the button LED lights or select the MUTE option from the LCD panel using the soft button MUTE changes to mute on the LCD e 2 To cancel press the MUTE button the button LED eH goes off or en a amp select the MUTE option on the LCD panel mute changes back to MUTE on the LC
48. enceteieedsocessecsneesetsuecesceceseeseusizes 4 2 Selecting Programmed Functions cccscccceeseneeeeeeeneeeeseceneeensecneeeaseeneeeeseeneeeaseeneeeeeseeneeenas 4 2 Assigning Button Values Extenders ccccccesececsseeeeseeeeeeeeeseeeeeseeeeeseeeeeeeeesseesesneeeneneness 4 3 Controlling Volume LeVelS ccccceeeetteceeeeneeeeeenseeeeeeeneeeeseeneeeaseceseeaseeneeesseceneeeaseeneeeaseeneeenss 4 4 Famdset VOMIMC raanei inna sad aa E EEO OE EE OAT O 4 5 Speakerphone Volume sssini a aaa 4 5 Ringer VOIUME sssisrrinsrerrriirernrueininniinnnanaran dann iinan aa NA EANNA R AA AEAN ANEN NANNAN ARAARA ANAKE ERREA 4 6 Selecting the Ring TONG sssssssssnnnsennnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn nnmnnn nnmnnn nnmn 4 6 Changing the Phone PaSSCOdeE ccccccessenteceeseneeeeseeneeeeseenseeeesecneeeaseeneeeeseeneeeaseeneeeaanenneeenss 4 7 Setting the Answering Mode for Intercom Callls ccccsececesssneeeesseeeeeseeeeeeenseeeeeenseeeeenees 4 8 Switching Headset Handset Mode cceccsseseeeeeeeeneeenseeneeenseeneeeceseeneeseaseneeensesneesnaeeenees 4 10 Enabling Disabling Key Confirmation Tone cccccessseeeeesseneeeesseeeeeeseeeeeeeeseeeeeeneseeeenees 4 11 HOt Keypad on ER 4 12 Dialling by Directory Name cicci3ccccetiscsccececscttececsccdectcasceaiegecedeascacctciecaseeteiecascdececacctcieceie 4 13 Assigning Changing Your Extension Name ccccccssccsssenessseeeseseseenseseseensee
49. eseenseeeseened 4 14 Making Intercom Call ciiccss ccctcossccstecesssctccsssccteczeesctecss sects cee ccets snveactetesssttceneesttucessantecteeeed 4 15 Calling an Extension Number 5 sieescetsceesccuyasnaceyvateuseubaecdceyvaceavenyvacensevd cadereuvabdenayesnatinns 4 15 Busy Extension Callback is a2 5 sesce esi saecnesesadede savecde estaaeensessadacevh TERIERA EE 4 16 Busy Extension Camip On ceciren ae Vineet nk dade ete 4 17 Calling Your System Operator ccccceceeceeeeeeeeeeeeeeeeeeeeeeeneeeeseeeaeeeseeeeeeeeeaeeeseeaeees 4 17 Answering Intercom Calls sesoses aeiae aE aeaa AENEASE AANE AE EAA SENEESE ANRA 4 18 Answering Intercom Calls in Ring Mode eessesssssssesrnenssrnnseesnnaanannaneennadnannnaennnaanannaaet 4 18 Answering Intercom Calls in Voice Announce Mode ssseesessesrssssrrsserrrsserrrrssrensse 4 18 Answering Intercom Calls in Automatic Answer Mode 0 c cceecseeeeeeeetreeeeenteeeeeeeaes 4 19 Making Outside Call sirisser ca scttenca stents eaccecceescedees ee RARASAN 4 20 Calling Outside Lines OVErViCW ececeeceeeeeeeeeeeeeeeeeeeeeeeteeeaeeeeeeneaeeeteeeaeeeseeaneeeeeaaees 4 20 Authorisation Codes and Account Codes cccceecccceeeeeteeeeeetieeeeeenneeeeeeneeeseeneeeenenaees 4 20 Calling Outside Lines Using the Handset 0 cccceeceeceeeseeeeeeeeeeeeeeeeseeeeeeeteenaeeeeeenaees 4 21 Calling Outside Lines Using the Speakerphone 00 eee ceeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeteeeaeees 4 22
50. et Forward All Calls 67 Universal Answer 602 no Set Forward Busy 681 Voice Dialler 603 no Set Forward No Ans 682 Record Voice Dialler 604 no Set Forward Busy No Ans 7xx x Individual line numbers 605 no Set Forward DND 8xx Trunk group numbers 606 no Set Forward Follow Me 0 Call System Operator 9 Outside dial code Programmed Messages If you need to leave a message of absence on your phone and on calling phones while away from desk you can select one of the following default messages Be aware that these messages may be changed in programming Message code Message 01 GIVE ME THE CALL 02 TAKE A MESSAGE 03 ASK THEM TO HOLD 04 SEND TO MY VM 05 TRSF TO MY SECY 06 LEAVE A MESSAGE 07 PAGE ME 08 OUT OF TOWN 09 INA MEETING 10 WILL CALL BACK 11 20 lt BLANK gt A 3 Entering Characters on the LCD Panel Alphabetic characters are entered on the LCD panel using the dial buttons button 2 ABC button 3 DEF and so on Press a button the number of times to select the required character e g press 2 three times for C Pressing a different button moves the cursor to the right to allow you to enter the next character For example if the text to enter is SAM SMITH press the number 7 four times to get the letter S now press the number 2 once to get the letter A Continue selecting characters from the keypad to complete your entry Press the pr
51. evious procedure press the F button again to return to step 4 of that procedure 5 Press the Transfer button to save the speed dial name T q Vy 2 L E C gt SLE 222 6 5 Dialling Using Speed Dial Numbers You can dial speed dial numbers from the list of system numbers 500 999 created by the system administrator or from the personal list of numbers 00 49 you have created 1 Press the programmed SPD button or dial 1 6 pe g 2 Dial the speed dial number programmed for the number you want to call e g 00 The number is dialled automatically Alternatively to dial one of your first 10 personal speed dial numbers Nore Without lifting the handset hold down a dial pad button 0 9 corresponding to the speed dial number 00 09 for approximately two seconds The telephone number programmed in the personal speed dial location will be dialled automatically 6 6 Chapter 6 Dialling Features Programming One touch Speed Dial Buttons You can assign frequently used speed dial numbers to one touch speed dial buttons for even more convenience To do this you must have a programmed SPD button for each speed dial you require 1 Press the Transfer button F Ke 2 Dial 1 0 7 3 Press a SPD button 4 Enter the speed dial number 00 49 or 500 999 to be assigned to this button oP ee ED CEO 5 Press the Transfer button to save the selected number
52. g up the phone Press the programmed NEW button to disconnect your existing call wait for dial tone and then make a new call on the same line If this NEW button does not appear on your phone press the soft button corresponding to the NEW option on the LCD panel 4 23 Busy Line Queuing With Callback If there is no available C O line to make your call you can set a callback to reserve a line When a line becomes free your phone will ring l 3 4 If you receive a busy tone when you select a C O line press the programmed CBK button or dial 4 4 Or press the soft button corresponding to the CBK option on the LCD panel When confirmation tone is heard replace the handset When the line becomes free the system will call you back Lift the handset or press the Send button wait for dial tone and dial the number you require If you don t answer a callback within 30 seconds it will be cancelled You can have a maximum of five callbacks set on C O lines at any one time NOTE 4 24 Chapter 4 Basic Features Cancelling a Callback Press the CBK button or dial 4 4 You will hear confirmation tone 2 Press the Hold button This will cancel the oldest callback you have set Do this for each callback you wish to cancel 4 25 Answering Outside Calls For an incoming outside call lift the handset or press the Send button to answer on the speakerphone Also
53. group The LED goes off 3 To rejoin the group press the IN OUT button again The button lights red gt If your phone is in more than one group you can assign an extension number extender to an IN OUT button for each group This way you can decide for NOTE which group you will receive calls e Using the LCD Menu Select the IOG option from the OTHER menu on the LCD panel using the Scroll button and soft button Enter the group number and select to exit leave the group or enter rejoin the group as appropriate Call Duration Timer The call timer is used to time the duration of external calls It can also be manually set to time a call or as a simple stopwatch feature Setting Automatic Timer If set the timer appears on the LCD panel immediately for incoming calls or when your call is answered after dialling an outgoing call It remains active during the call The call duration is displayed in minutes and seconds and is reset if the call lasts longer than 100 minutes 10 16 Chapter 10 Special Features 1 While on hook press the Transfer button 2 Dial 1 1 0 a 3 Dial 0 1 1 to activate the auto timer or 0 1 0 to deactivate it LG GD CLS 4 Press the Transfer button to save settings Ue x Setting Manual Timer To set the timer manually when on a call you must have a programmed TIMER button Press the button to start the timer and press it again to stop the
54. he soft button corresponding to the CAMP option NSS on the LCD panel Ss The called extension will receive off hook ring tone ie repeated every few seconds and its first available amp Call button will flash to indicate your call is waiting Sten The extension must release its first call or place it on hold before answering your camp on Calling Your System Operator Dial 0 to call your system operator or group operator If you want to call a specific operator dial that person s extension number S gt O 4 18 Chapter 4 Basic Features Answering Intercom Calls Answering Intercom Calls in Ring Mode 1 When the phone rings pick up the handset or press Er the Send button ow 2 To end the call replace the handset or press the PE Speaker or End button PA E 3 Answering Intercom Calls in Voice Announce Mode The phone issues a brief tone and you hear the caller s message 1 Pick up the handset or press the Send button to use 4 ee the speakerphone r 2 To end the call replace the handset or press either the End or Speaker button RS or w IE 4 19 Answering Intercom Calls in Automatic Answer Mode The phone issues a brief tone and automatically answers the call 1 Use the speakerphone to talk For a private conversation use the handset 2 To end the call replace the handset or press either the End or Speaker button 4 20 Chapter 4 Basic Features Making
55. ing when you are busy on another call 1 Dial 6 0 2 2 Enter the extension number group number or external number where your calls are to be sent ee 3 Hang up after the confirmation tone Forward No Answer To forward calls arriving when you are away from your desk calls will ring and then be forwarded after a set time 1 Dial 6 0 3 SS 2 Dial the extension number group number or external number where your calls are to be sent 3 Hang up after the confirmation tone 8 4 Chapter 8 Call Forwarding Forward Busy No Answer If the Forward Busy and Forward No Answer options are both already set calls are forwarded to the numbers specified for each of the options You can select to have both options enabled at the same time 1 Dial 6 0 4 2 Hang up after the confirmation tone Forward DND Normally when you set your phone in Do Not Disturb DND mode incoming callers hear busy tone If you select Forward DND calls are forwarded to another destination when you put your phone in DND mode Forward DND is cancelled when you cancel DND mode 1 Dial 6 0 5 2 Dial the extension number group number or external number where your calls are to be sent OLD Og 3 Hang up after the confirmation tone 8 5 Forward Follow Me This feature has two purposes The first is to allow you to transfer calls ringing at your normal extension to the extension you are curren
56. is pressed while the phone is idle the following menu options are shown 201 SAMSUNG CALL OTHER ANS gt A menu option may be selected using the appropriate soft button below it see Soft Buttons below If the arrow symbol displays this indicates that other menu options are available Press the Scroll button to display the new options Whenever the Scroll button is pressed different menu options appear on the LCD panel Soft Buttons Soft buttons are used to select the desired menu option from the LCD panel display see Scroll Button 3 7 For example when selecting the CALL menu use the left soft button when selecting the OTHER menu use the centre soft button and when selecting the ANS menu press the right soft button Microphone The small opening below the Navigation buttons is a microphone You can speak through the microphone without lifting the handset when making a call To do this press the Speaker button Phone Status Indicator The phone status indicator is located on the upper right hand edge of the LCD panel The indicator lights red green or amber to show the phone s status See Chapter 4 for more details 4 1 Chapter 4 Basic Features This chapter describes the basic features of the ITP and DS 5000D Series phones It is recommended that you familiarise yourself with these features before using your phone so that operating it will be easier and problem free If you haven t alr
57. ised Samsung dealer for advice Contents Chapter 1 Installing Your ITP or DS 5000D Series Phone ccceeeeeeeee 1 1 ITP 5000D Series IP PHOMe issccdecsiccsceeccescescteectvecccenaveacniestenedenaesedinnseennicescdsadecatcestenstentaeeset 1 1 Checking the Supplied Component ccccceececeeceeceeeeeeeeeceneaeeeeeeeeeesecennaeeeeeeeeeteeea 1 1 Connectors on the IP PRONG rinenda a a a n a aera 1 2 Installing the IP PRONG 00 0 eeeeeee cence ee eeeeeeeeeeneeeeeeseeeeeeseeeeeeeseneaeeeseeeaaeeesenaeeeseenanees 1 2 DS 5000D Series Digital Phone ccseccceeseneeeeeeeeneeeeseeneeeeseeeeeeeseeeeeeeseeeeeesesesneeseseneeeenees 1 6 Checking the Supplied Component ccccccceceeceeceeeeeeeeeecneaeeeeeeeeeesecsnaeeeeeeeseteeea 1 6 Installing the PRONG narsos aE EEE AEE 1 7 Chapter 2 Setting the Working Environment for ITP 5000D Se ries PIPHOMESS is sssasesssiesshsaisivaiasiaseiveseiesasiaiscastantsrsansbasiaigaiesiesesvianeeias 2 1 Overview of Environment Settings Mode ccccssseeeccsseseeeeeseeeeeeeseeeeeeseeeeeeeeseeeeeenseseenens 2 1 Starting the PHONG scs RRRA RR 2 2 Setting Parameters vsic cccccsiececcsscteecdeccceececsdccencasccduecasdcaeesdsenpaecdscctuecastechseessecaeecssccceecsscenenceie 2 3 Verifying Settings and REDOOtING ccccsseseceseeeeeeeeseenseeeseenseeeseenseseseenseeesenseeeeseenseeseeees 2 7 Chapter 3 Things YOu Should KNOW vssssiscisnsosscsccdconnnansansneeses
58. l normally do this for you using system programming MMCs Programmable functions are described in Chapter 4 Ask the system administrator how your phone is set up if you re not sure Buttons are assigned a number from 1 to 21 or 1 to 14 beginning with the top row left hand button and ending with the bottom row right hand button Each button also has an LED which can display one of three colours red amber or green if the button is being used See Chapter 4 for a description of possible LED displays Three buttons are pre set to perform the following functions They may be changed in programming but it is not recommended Message Button If a message waiting indication is left for you this button s LED flashes Call 1 and Call 2 Buttons These are essential in order to allow your phone to make and receive calls Up to six Call buttons can be set on your phone Your phone should have at least one Call key but two are recommended While the hold or conference functions are in use the corresponding button s LED flashes Chapter 3 Things You Should Know Volume Buttons and 7 The Volume buttons are used to control the volume levels for the handset speakerphone ringing bell and background music The V button decreases the volume and the button increases the volume They are also used to move between menus and features on the LCD panel Press the 7 button to move to the previous menu or feature and the
59. ll flash red Up to five message indications from different extensions may be left Replying Without Viewing Messages 1 Press the Message button or dial 4 3 qa So 2 The first extension that left its number will be called automatically 3 The LEDs on your phone will remain flashing until the extension responds If there is no response try again 7 later or cancel the message see Cancelling Messages amp gt 4 Repeat the above procedure to respond to extensions in the order that messages were received 5 The LEDs on your phone will go off when all messages are returned or cancelled amp message must be cancelled manually after returning the message see g If a message was left at your phone by a phone in Auto Answer mode the Cancelling Messages below NOTE 9 9 Replying After Viewing Messages You can view all extension numbers leaving indications before replying to them This way you can reply to them in any order you choose 1 Press the Message button Wy SS The first extension that left its number is displayed on the LCD 2 Press the 7 Volume buttons to scroll through extensions and select an extension Pea od 3 Use the soft button to select REPLY or CLEAR cancel the message without replying 0 Do the same for each number displayed o 4 Press the Speaker or End button to finish V amp 0 EN 9 10 Chapter 9 Paging and Mes
60. mber is displayed depending on the option you selected see previous section Storing a Caller Number While you are on a call you can store the number in memory by pressing the programmed SAVE button or selecting the SAVE option from the CLIP menu on the LCD screen using the Scroll and soft buttons 11 3 Calling a Stored Number To redial a stored number dial 1 7 if the hot keypad feature is switched off lift the handset or press the Speaker button first Storing a Caller Number as a Speed Dial Number You can store a caller s number as a speed dial number in your personal speed dial list 1 Press the programmed STORE button or select the STORE option in the CLIP menu on the LCD panel a SD SDS 2 You can view the speed dial number to which the number was stored by pressing the Scroll button a Viewing CLIP for Calls on Hold or Parked When an incoming call is on hold or parked for you you can view CLIP information and decide how to handle the call before answering 1 Press the programmed INQIRE button or select the INQIRE option from the CLIP menu on the LCD panel using the soft buttons If you are currently on a call that call will be put on hold see the Note below D a7 SZ SS 2 Dial the C O line number holding the call oe One oo 3 Press the Call button to answer the call or the NND soft button to view more information on the call or the IGNORE soft button
61. n be assigned up to fifty speed dial numbers 00 49 Ask the system administrator how many are assigned for you To program personal speed dial numbers a or 1 Press the Transfer button and dial 1 0 5 Ce D 2 Dial the speed dial number 00 49 or use the 7 Volume buttons to select and press the right soft button 3 Ifprogramming an outside number enter the outside line on access code or line number e g 9 702 etc A hyphen is automatically entered after the number O 4 Enter the phone number to be saved maximum of 24 digits see table above for special characters A F SOL Tip To enter a name for this speed dial number press the F button to go to step 4 of the procedure below 5 Press the Transfer button to save the number eZ 6 4 Chapter 6 Dialling Features Assigning a Name to a Speed Dial Number A name up to 11 characters can be assigned for each speed dial number This name is used to dial numbers using the Dialling by Directory Name feature see Chapter 4 Names can be assigned while programming speed dial numbers above or using a different program as described here 1 Press the Transfer button 2 Dial 1 0 6 3 Enter the speed dial number to be assigned a name 00 49 4 Enter a name Refer to the Appendix in this manual for how to enter characters Tip If you used the F button in order to enter a name while programming a speed dial number see pr
62. n to save the number entered and to move to the upper menu Press the End button and end the menu mode Setting Reminder Alarms You can set the time and type of reminder alarms When set you will hear a series of short rings at the set time s and Alarm Reminder is displayed on the LCD panel You can set up to three different alarms 1 3 and each can be set to ring TODAY only at the set time or DAILY every day at the set time An alarm can also be set to NOTSET in which case it does not ring l Press the Menu button to display the main menu Select 6 ALARM REMINDER The submenu below is displayed 1 ALARM 1 2 ALARM 2 3 ALARM 3 Use the A V direction buttons or the Y Volume buttons or press the dial button corresponding to the alarm number and press the Enter button The submenu for setting the alarm type and time appears 5 13 1 ALARM TYPE 2 ALARM TIME 4 Select 1 ALARM TYPE and press the Enter button The submenu for the alarm type is displayed 0 NOT SET 1 TODAY 2 DAILY 5 Use the A V direction buttons or the Y Volume buttons or the relevant dial button to select the alarm type e g TODAY and press the Enter button The selected alarm type is saved and you move to the previous menu 1 ALARM TYPE 2 ALARM TIME 6 Select 2 ALARM TIME and press the Enter button The alarm time screen is displayed ALARM TIME HH mm 7 Use the dial buttons
63. nder for a parking orbit skip step 2 2 Press the orbit number required 0 9 a the PARK button will flash Sh OSS 3 To have the parked call picked up by another user notify them of the parking orbit number To Retrieve a Parked Call To pick up a parked call press the PARK button followed by the required orbit number TS i or press the flashing PARK button Sy Zi Refer also to Call Park and Page in Chapter 9 NOTE 4 32 Chapter 4 Basic Features Transferring Calls You can quickly and easily transfer your current call to another extension A blind transfer means you don t announce the call unlike a screened transfer where you do 1 While on a call press the Transfer button Zz 2 Dial the extension or group number or press the programmed DS button Your current call is automatically put on transfer hold See Note below 3 Fora blind transfer hang up when you hear ringing For a screened transfer wait for the called party to av answer and advise them of the call then hang up gt Bp Reconnecting with the Outside Party If the transfer is refused and the called extension hangs up you will be reconnected to the outside line Alternatively you can press the Transfer button to return to the outside party Transferring to Another Extension If you wish to send the call to another extension without waiting for the first exten
64. ng and Messaging Creating Your Own Message Personalised messages can be programmed using codes 16 to 20 To create a personalised message on your phone 1 Press the Transfer button and dial 1 1 5 Zz 2 Dial a code number 16 20 3 Enter your message up to 16 characters COS See the Appendix for the procedure for entering text 4 Press the Transfer button to set your message Zep Cancelling a Programmed Message Dial 4 8 then 0 0 to cancel the message Qe So Your LCD display returns to normal You may have multiple programmed message buttons each having a different message code NOTE Press any programmed message button A red light comes on the button s LED indicating that the message has been set Press the button again to clear the message Pressing another programmed message button while a message is displayed will clear the message and set the new message 10 1 Chapter 10 Special Features This chapter describes the following features Setting Do Not Disturb DND mode and One Time DND Muting your phone Listening to background music Setting appointment reminders clock alarms Using a door phone Using an executive secretary hotline Group listening Locking and unlocking your phone Off hook voice announcements Removing your phone from a group and re entering Setting timers Setting ring preference the order in which you answer calls Do Not Disturb Wh
65. ninenassanensniarecnnecann 3 1 Front Panel of PRONE isossornki anneanne eaaa aa aa a aaa aaa Ea AE aaa ka aaa 3 1 Dial Keypad BUtONS i tosrsrnisiiiiiianinaa e a iE E UNER 3 3 Programmable Buttons resani a REAREA ER EAA AEE 3 3 Volume BUIONS a ater cientlictiaeisdrdb cerned a a a a 3 4 Redial Button eccccccccceceeeeeeeece cece cece seceaeaaeceeeeeeesecaaaeceeeeeeeseceaeeeeeeeseeensaeaeeseeeeeeteees 3 4 COMEFENCE BUON nasisi a i a E ai a a E a E 3 4 Transfer BUttON ioraa i aa aa i a a E aaa A E 3 4 Hold Button 9 eer cree 3 4 Speaker BUTON sivevcek hissevtace cnc i E ide deevaaruaes EANES EEEa A Eea 3 4 Navigation BUttomS sienas ued hate ee 3 5 B Gt bil at la ererceerrereerree rrceerrerterreer ercerreectrrer ereerr renee rrercertcerreercreererercerre eer rcrrerrcerr cence crores 3 6 SCroll Butto aenn a eee aa ctee lane dans a dina eee 3 6 SOPE BURON S acini obese s AEE EE AEE E EEA E AEE EE E ENR 3 6 MiGrOpRONG niese a ARE E a a A A E Ea E 3 7 Phone Status INGICAIOR misina a a eE A aN EE 3 7 iv Contents Chapter 4 Basie Feature S ci icieddtedecccedvessuwessisssevesstewedeswsscecead esssvessbaansaesssecseshsedseud 2 4 1 Button LEDS ss enensnonemonnnn censctiecven ste ceeaddiceeeestedeyesstiecessativenstters 4 1 Phone Status INGICAtOM i2 cssccctecssecctectesesteceteecetecstecctecxeesctecssectivcneesetecnteccteecntestivcsnesetecttencied 4 1 Using Feature CodeSiiiiiscccccciictecciccescedencsecesceccecesdeasccesdecsaceiet
66. nnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn nnne 9 8 Cancelling Messages ssssnssseenunrnnunnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn nnmnnn nnmnnn na 9 10 Programmed Messages iconas AEEA EER RARA KERANNA 9 10 Chapter 1 0 Special FEAatUleS cciscsscsscdssisiasscssvscssiseva a 10 1 Do Not Disturb iti ccssccicccsnectisces ccctetueestisenpectecesinsctdesheestiennpectiveneestisensscdiesheestieninedtiiecneedtivenretie 10 1 Muting Your PRONG amp sicccsscsccccssccccecsscasceessecctecss sectectes csctecneescteses saats see esctetes sattceneestteineesttcietees 10 3 Background MUSIC sicciiececscciicssczecicciscccivaaczeceassccieeascccen casecedeceaseadin ANARE RARAN PAARALAN 10 3 Alarm PG atures sosea RAR 10 4 Using the Door PHONG sersan 10 8 Executive Secretary Hot Line cccccessseeeeeeeseeeeeeeseeeeeneeseeeeesseeeeeesesseeeeassseeeseseseeeseesenenenes 10 9 Group LUST MT cise ese Sci cooing cece ea eds sd wt ek cece eee tie eed eee 10 10 Locking and Unlocking Your Phone cccccsseeecceeseeeeeeseeeeeeeseeeeeeeseeeeeeeessseeeeesesneeseneeeenens 10 11 Off Hook Voice Announcements OHVA cccceccsseeeeeeeeneeeeseeeeesneeeeeeeeesseeaesseeeneeeeees 10 12 Iin Group Out OF Group sisisihan siradan aaa aaa aana arada 10 14 Gall Duration Timers ciscicccccsscececetcis ccceiscecactaciecactiecs ceausaisccctiece deccviecs AARAA RRRA RAE 10 15 RING Preveren Ce ossen R renee 10 17 Chapter 1 1 Caller Identification
67. o make a call or activate feature codes by pressing the dial buttons directly without having to pick up the handset or press the Speaker button To turn this feature on or off 1 Press the Transfer button 2 Press 1 1 0 3 To enable the hot keypad press 0 3 1 to disable press 0 3 0 4 Save the selected entry by pressing the Transfer button While using a hot keypad the Speaker button LED lights when you dial a number and the speakerphone is enabled Lift the handset when the call is answered if you want a private conversation 4 13 Dialling by Directory Name The online directory of names allows you to find any extension or speed dial number very quickly Normally every extension number or speed dial number in the system has a directory name assigned to it for example John Smith on extension 201 or Ann Jones on 203 You can select an extension number or speed dial number using the list of directory names by scrolling through the list which displays in alphabetical order 1 Press the programmed DIR button or use the Scroll button and soft buttons to select the DIR option in the CALL menu on the LCD panel A 2 Press the soft button to select the directory you wish to use PERS Personal SYS System or STN Extension SOL OR Press 1 PERS or 2 SYS or 3 STN 3 Press the dial button that matches the first letter oes of the name that you wish to find e g J for
68. ogrammable A button to toggle between upper and lower case text see below Tip When the character you want is on the same key as the previous character you typed in press the Volume button to move the cursor to the right then select the character Enter characters as shown in the following table No of presses Dial button j 5 0 Q Z 0 1 Space 1 2 A B C 2 3 D E F 3 4 G H l 4 5 J K L 5 6 M N O 6 7 P Q R S 7 8 T U V i 8 9 W X Y Z 9 E A 4 Appendix Additional Information Press the button to enter special characters Special characters are displayed in the following order space amp 121 1 1 l I lt gt J I I Pp Co hee a eS Switching Between Uppercase and Lowercase Characters Use the A button to toggle between uppercase and lowercase characters The A button is the left most button of the bottom row of programmable buttons as shown in the example below Button A Samsung Telecoms U K Limited Brookside Business Park Greengate Middleton Manchester M24 1GS TELECOMS
69. or to record the calls if you have voice mail set up for you if you are unable to answer calls for any reason or to redirect calls to another phone you are temporarily using Refer to Setting Call Forward Type and Destination in Chapter 5 for a description of forwarding types and how to use the menus to set forwarding This chapter tells you how to set forwarding using the special dial codes programmed in the system If your phone has the FWD ALL FWD BUSY and FWD NO ANSWER buttons programmed you can set the type of forwarding required by pressing one of the buttons In this case the button LED lights to indicate which forward option is enabled Otherwise use the dialling codes as described below Cancelling Call Forwarding To cancel any forwarding options you set except Forward DND dial 6 0 0 8 2 Chapter 8 Call Forwarding Forwarding All Calls To forward all calls sent to your phone 1 Dial 6 0 1 2 Enter the extension number group number or external number where your calls are to be sent 2 3 Hang up after the attention tone J NOTE The extension receiving the forwarded calls can transfer the call back to your extension This feature is useful when you are expecting an important call and do not want to be disturbed by other calls If you set Forward All Calls and there is no FORWARD ALL button the Transfer button lights 8 3 Forward Busy To forward calls arriv
70. press Send while using the OUTGOING LOGS INCOMING LOGS SPEED DIAL or DIRECTORY DIAL function to select a number the selected number will be dialled 5 2 Chapter 5 Program Menus End Button This button is used to disconnect calls or to exit the menu mode Cancel Button The Cancel button is used in menu mode to move to the previous menu level If you press Cancel when at the first menu level you exit menu mode Cancel is also used to erase numbers or characters you enter on the LCD panel Enter Button This button is used in menu mode to select or save the item the cursor is indicating This button may also be used as the NND Name Number Display button when receiving calls The NND button displays caller number caller name and received time in sequence as you press the button if caller information is available Direction Arrow Buttons These buttons are used for scrolling through menu items and when editing such as entering or cancelling contents in the LCD panel m A button Move to the previous menu V button Move to the next menu a lt button If a phone number too long for the LCD panel is displayed move left to display beginning digits not showing on the LCD gt button If a phone number too long for the LCD panel is displayed move right to display following digits not showing on the LCD 5 3 Main Menu m Press the Menu button to see th
71. r button to save and exit OR If the subnet mask address blank use the dial buttons 0 to 9 and to set the address and press the Enter button to save and exit e Select 4 Gateway You see Input Def Gateway XXX XXX XXX XXX If the gateway address is set you can confirm the address displayed by pressing the Enter button If it is incorrect use the left arrow button to delete the set address and use the dial buttons 0 to 9 and to enter the correct address and press the Enter button to save and exit 2 5 OR If the gateway address is blank use the dial buttons 0 to 9 and to set the address and press the Enter button to save and exit You have now completed the network parameter setup Press the End button to return to the top level menu Load amp Upgrade Menu The menu 3 Load amp Upgrade sets or modifies the phone s upgrade environment e Select 3 Load amp Upgrade You see 1 Load Option 2 Upgrade Program e To designate where the phone s program is to be downloaded from select 1 Load Option then select 1 File System to operate programs saved in the phone s flash memory or select 2 TFTP down run to download programs saved in the designated TFTP server to the RAM memory of the phone e To upgrade the program select 2 Upgrade Program then 1 TFTP server Input TFTP Server XXX XXX XXX XXX Enter
72. r on the LCD 4 To redial a number move to the number you require and press the Send button 5 5 Viewing and Calling Recently Received Numbers Up to 50 of your most recently received numbers can be saved in the system s memory your system administrator can tell you what number is set You can view these numbers and call them using the menu l Press the Menu button to display the main menu Select 2 INCOMING LOGS The list of recently received numbers is displayed You can verify each number on the list in turn using the ANIV direction buttons or the 7 Volume buttons Use the lt gt direction buttons to view long numbers that do not fully appear on the LCD To dial a number move to the number you require and press the Send button Viewing and Calling Personal Speed Dial Numbers Using the menu you can view and call the personal speed dial numbers you have created l Press the Menu button to display the main menu 2 Select 3 SPEED DIAL The submenu below is displayed 1 PERSONAL SPEED 2 SYSTEM SPEED Select 1 PERSONAL SPEED The saved personal speed dial list appears You can verify each number on the list in turn using the A V direction buttons or Y Volume buttons Use the lt 1 gt direction buttons to view long numbers that do not fully appear on the LCD 5 6 Chapter 5 Program Menus 4 To call a speed dial number move to the number you require and
73. refer to Ring Preference in Chapter 10 If a call is flashing on a button but not ringing you must press the flashing button to answer the call NOTE Universal Answer If a call is ringing in the Night mode it may be programmed to ring through an external speaker In this case press 6 7 or the programmed UA button to answer the call Holding a Call There may be occasions when you need to temporarily interrupt your current call and keep the other party on hold for example to get more information or to answer an important incoming second call The types of hold function available are System hold Puts the current call on hold Other phone users can take it off hold Exclusive hold Puts the current call on hold Other phone users cannot take it off hold Automatic hold Puts the current call on hold and automatically connects you to the new incoming call Automatic hold is a feature that must be programmed for your phone Consultation hold Puts the current call on hold and allows you to consult with another phone user 4 26 Chapter 4 Basic Features System Hold 1 While on a call press the Hold button The call on hold will flash green on a Call button iby on your phone and will flash red on the line button lt gt on other phones Another user can press the flashing red button to take the call off hold if necessary See Retrieving Calls Held at Another Extension below COLO 2
74. rtant precautions before you begin the installation Avoid placing objects containing water near the phone Do not put objects that contain water such as vases cups cosmetics and medicines near the phone Moisture in the phone may cause fire and electric shocks Do not install the phone in the following locations Direct sunlight or near a heater Humid areas or where water flows Areas of extreme or volatile changes in temperature Dusty or dirty areas Use a soft dry cloth to clean the phone Do not use chemical solvents such as wax benzene alcohol thinner aerosol lubricant or detergent to clean your phone Introduction Do not disassemble or attempt to repair the phone yourself If a repair is needed please contact your authorised Samsung dealer Also if installing an ITP 5000D Series phone Take care not to connect the network LAN cable to the PC connection jack If the LAN cable connected to the network is connected to the PC connection jack both telephone and PC communications will be disabled Use the AC power adapter supplied with the phone If an alternative power adapter is used this may result in serious damage and voids the warranty Do not turn off power to the phone while upgrading the Bootrom If you turn off power to the phone during the upgrade process the phone will not function correctly If any items are missing or damaged when you open the phone packaging contact your author
75. saging Cancelling Messages You can cancel message indications you left on other extensions or that have been left at your extension by others Press 4 2 and enter Oe the extension number where you left the indication CO i X u wW you your extension number to cancel all indications left by others for you the flashing LEDs go out Ce 3 CELSO Messages left at your phone can also be cancelled separately by viewing them first See Replying After Viewing Messages above NOTE Programmed Messages If you need to leave your station you can set a message display on your phone to inform callers of your absence for example In a Meeting The message also displays on your phone s LCD panel Some standard messages are already set in the system and you create your own if you wish in the Appendix You can create up to five of your own using code numbers 16 g System messages are numbered 00 15 A list of default messages is provided 20 NOTE Viewing and Selecting a Programmed Message Ze To view and select a set message iF 1 Press the Transfer button and dial 1 1 5 2 Use the Volume buttons to scroll through the programmed messages 3 Press the Transfer button to select your message It will display on your LCD panel Selecting a Programmed Message Using Code Numbers Dial 4 8 and dial the desired message number 00 20 TS 9 12 Chapter 9 Pagi
76. sccciecsscctteceeescecezessette cdeentie cavesttcevessete a cdeestie s esties 5 1 Menu BUON soenen e decry eteneel E EAE ned neds ete bea 5 1 SON PUNON iraan E EN cadena cameaiae 5 1 End Button wn itecniii an iii di ei en eed eed ia 5 2 Cancel ButtOn 0 eee nee ir eine eee ener eine eee NENEKA KRAER KE KRANEN KANEEN REET 5 2 Eater 10 106 9 eeeereeeenr pee eerie rene E per reece ere recent ertecr rrperre tr Prerertrpeceererrrere rrr perce Pere 5 2 Direction Arrow Buttoms viitacceyitcesetueadensyandebers nineties a naacee eden tneerdetyies 5 2 Main MOM i ini ctec csc ctte case ctte centectte tec atte cube stee checatuedune atte ctesttecedecstiecuneatue tesstueentedtee Oleestiedeesttved 5 3 How to Select Menu Hems oeccccrcrnenscdrcninr i ni N EENE 5 3 Viewing and Redialling Recently Called NUMberS csseccceseeseseeeeeeseeeseeeseeeseeeseeeseenens 5 4 Viewing and Calling Recently Received Numbers usssssussennnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnne 5 5 Viewing and Calling Personal Speed Dial Numbers ssssuusssennnsnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn 5 5 Viewing and Calling System Speed Dial NumMberS ssssssssesnnernunnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnne 5 6 Viewing and Calling Personal Speed Dial Numbers By Name ccccssseeeseseerseeeeseenens 5 7 Viewing and Calling System Speed Dial Numbers By Name cceceseseeseeeseeeeeeeeeeenens 5 8 Viewing and Calling Extension Numbers by Name cesce
77. scroll to it in the list and press the Send button Viewing and Calling Extension Numbers by Name You can view extensions by name or call an extension directly from the menu 1 Press the Menu button to display the main menu 2 Select 4 DIRECTORY DIAL The submenu below is displayed 1 PERSONAL SPEED 2 SYSTEM SPEED 3 STATION NUMBER Select 3 STATION NUMBER 3 Use the dial buttons to enter the first letter of the name you want to find e g M for Matthew and press the Enter button 5 10 Chapter 5 Program Menus Enter 1st letter M The first extension number found for names starting with the entered letter is displayed e g 3645 MARTIN If there are no names starting with the letter entered an error message is displayed and you can enter another letter or press End to exit menu mode 4 Scroll through the numbers on the list using the J V direction buttons or 7 Volume buttons Use the lt gt irection buttons to view long numbers that do not fully appear on the LCD 5 To dial a number scroll to it in the list and press the Send button Setting Call Forward Type and Destination You can set forwarding options on your phone to send your incoming calls to another phone or to voice mail if this is set up for you The Forward Type determines which calls are forwarded all calls to your phone ALL all calls arriving when you are already busy on a call BUSY calls not answered within a sp
78. seseseereeseseeeseseeeenseeeeseenseeeseenens 5 9 Setting Call Forward Type and Destination cccccssseeeeessseeeeeeseeeeeeesseeeenseeeeeeenseeeees 5 10 Setting Reminder ALANS isi ccecssncsncussatcccetiaasantaasiaeceapardnannanasendteiagandeasastecetiasanadunadsendeasectenes 5 12 vi Contents Chapter 6 Dialling FF CAUUICS scssesiresarnnineciidmnanstitnei arian 6 1 Speed Dialling csciescccssceeccvsscesccveeceeecvsscenecvesceeeevecces eevsnceeecvecceweeevscces SE 6 1 Redial an Outside NUMDGM sscciiccssccccecssescte css csete aeentecsievects aseeete dee ntecseeatieneeste css eente deeeecte 6 7 Automatic RediallRetry iiiiccs iiciciccectcccccesciceciecteccaaecinsecteccececdeaadscedandaccceseaeesecaeaistessectncesanianezs 6 8 Pulse to Tone Changeover ciccecciccceiceeciccccceneeccaceceeacteaeedencceddeasteneseeanceayedeacceseeancuerseeccenenedeaaes 6 8 Conference Calls sennae 6 9 Chapter T Call PICKUP ssccsiiccdccesiesastesssacieasstiastinais na chissiessissvasssisaisisninis eae 7 1 tation Call PICKUP icisccsncsnscscecestacsanuaaetccntisacsnnunasagedassatsannaine sapttnsdsandnaagsnneeh iananuacbecnpnenteeanaxasen 7 1 Group Call PickUp ssrin enn aaa raaa a ae a aaar TEAR a aea aaa Aa Ea aAA Ra TEPEE EANNA 7 2 Chapter 8 Call Forwarding siisansicssiscnisinenicerd sisine oanan n iaanasaan aia askna niana sipas s epsa 8 1 Forwarding All Calls iccssccitccssccsteccsecstteceeestteceesatte cveestteceesstueeusestteevtdvstteceesetueeuvvstiecsesattecv
79. sion to hang up simply press another DS button Alternatively press the Call button or C O line button to return to the outside party and begin the transfer process again 4 33 When the extension answers you may toggle between the parties by pressing the Transfer button Neither party can hear the other until the transfer is complete NOTE If you receive No More Calls tone the extension has no button available to receive another call or is in Do Not Disturb mode Press the Transfer button to return to the outside party You cannot transfer an intercom call by pressing the DS button Dial the destination extension number When you are transferring a call to a phone set for Voice Announce or Auto Answer the transferred call will always ring the phone Transfer With Camp On When you are transferring a call to another extension and you receive a busy signal you may camp on the call to this extension The extension will be alerted that a call is waiting see Call Waiting below To camp on when transferring simply hang up when you hear a busy signal Transfer To Voice Mail This feature is used to send a call directly to a voice mailbox Your phone must have a programmed VT button to accomplish this 1 Press the VT button while you are on a call Or press the soft button corresponding to the VT entry on the LCD panel OA 2 Dial the mailbox number CLS 3 Hang
80. ss End to exit menu mode 5 8 Chapter 5 Program Menus 4 Scroll through names on the list using the A V direction buttons or the 7 Volume buttons Use the lt gt direction buttons to view long numbers that do not fully appear on the LCD Press the Cancel button to return to the previous menu NOTE 5 To dial a number scroll to it in the list and press the Send button Viewing and Calling System Speed Dial Numbers by Name You can view and call a system speed dial number using the associated name designated by the system administrator 1 Press the Menu button to display the main menu Select 4 DIRECTORY DIAL The submenu below is displayed 1 PERSONAL SPEED 2 SYSTEM SPEED 3 STATION NUMBER Select 2 SY STEM SPEED Use the dial buttons to enter the first letter of the name you want to find e g M for Matthew and press the Enter button Enter 1st letter M 5 9 The first system speed dial number found for names starting with the entered letter is displayed e g 00 MARTIN 9 4323456662 If there are no names starting with the letter entered an error message is displayed and you can enter another letter or press End to exit menu mode 4 Scroll through numbers on the list using the A V direction buttons or 7 Volume buttons Use the lt gt direction buttons to view long numbers that do not fully appear on the LCD 5 To dial a number
81. t the alarm number 1 2 or 3 4 Press the Hold button R NOTE You can set an alarm message to display on the LCD panel when the alarm sounds Refer to the next section Alarm Messages for details 10 6 Chapter 10 Special Features Alarm Messages You can set a 16 character message to display when using the alarm feature e g Meeting with JS 1 Press the Transfer button Zz 2 Dial 1 1 6 ae 3 Select the alarm number 1 2 or 3 4 Enter the time at which you want the alarm to sound Enter the time as HHMM hours and minutes using the 24 hour clock format e g 1330 is 1 30 pm OOS 5 Select the alarm type 0 Not Set 1 Today or D 2 Daily Po 6 Enter the message using the dial buttons Refer to the Appendix for the procedure for entering messages OOS 7 Press the Transfer button to save the alarm and message ap Zz 10 7 Cancel Alarm Message To cancel a message but not the alarm 1 Press the Transfer button 2 Dial 1 1 6 3 Press the alarm number 1 2 or 3 4 Press the right Soft button twice 5 Press the Hold button to cancel the message To cancel the alarm see Cancel Alarm above HGS Press Twice 10 8 Chapter 10 Special Features Using the Door Phone Answering the Door Phone You can answer calls from the door phone or open the door from your phone 1 A call from the door phone repeats
82. the IP address of the TFTP server from which the program should be downloaded Press the Enter button to start the download Chapter 2 Setting the Working Environment for ITP 5000D Series IP Phones e To upgrade the phone s bootrom select 3 Upgrade Bootrom then 1 TFTP server Input TFTP Server XXX XXX XXX XXX Enter the IP address of the TFTP server from which the program should be downloaded Press the Enter button to start the download The phone is rebooted after downloading the Bootrom program and the environment setup main menu appears e The 4 Format option is used to delete previously saved programs Check if the program needs to be deleted before using this function Server Menu Setting System Authentication Information Select the 5 Server option on the main menu to set the IP address of the OfficeServ system connected to the IP phone and the authentication ID and password of the phone The ID and password are required if the OfficeServ system is set to request this information The following screen is displayed 1 Server IP 2 1D e To set modify the IP address of the OfficeServ system select 1 Server IP The following screen is displayed Input Server IP XXX XXX XXX XXX The address is left blank if it is not set Use the dial buttons 0 to 9 and to set the address and press the Enter button to save and exit 2 7 e To set modify the ID of the phon
83. tion of the following standards RTTE TBR4 November 1995 incorporating TBR4 A1 December 1997 LVD EN60950 2000 IEC 60950 Third Edition 1999 EMC EN55022 1998 EN61000 3 2 1995 Inc A1 A2 1998 A14 2000 EN61000 3 3 1995 EN61000 4 2 1995 98 EN61000 4 3 1996 EN61000 4 4 1995 EN61000 4 5 1995 EN61000 4 6 1996 EN61000 4 11 1994 AS NZS3548 1995 Manufacturer Samsung Electronics Co Ltd 259 Gongdan Dong Gumi City Kyungbuk Korea 730 030 CQ 2003 05 19 TE Jang Tae eok Jang General Manager place and date of issue Representative in the EU Samsung Electronics Euro QA Lab Blackbushe Business Park y ao Saxony Way Yateley Hampshire DES a GU46 6GG UK NA 2003 05 18 IS Lee In Seop Lee Manager place and date of issue name and signature of authorized person ABOUT THIS GUIDE This User Guide provides instructions for installing and operating the following Samsung telephones with the Samsung Enterprise IP Solutions OfficeServ system e ITP 5000D Series IP phones ITP 5021D and ITP 5014D 2 line LCD IP phones e DS 5000D Series phones DS 5021D and DS 5014D 2 line LCD digital phones Please take the time to read this guide to familiarise yourself with the features of your phone Keep the guide handy you may need to look up instructions for infrequently used features SAFETY PRECAUTIONS A For your safety and to ensure correct operation of your phone note carefully the following impo
84. tly using The second is to allow you to transfer calls from another extension to your own called Remote Forwarding To transfer all calls ringing at your phone to the phone you are currently using Co 1 Dial 6 0 6 on the phone you are currently using 2 Dial your normal extension number ep Se Pad 3 Hang up after the confirmation tone 8 6 Chapter 8 Call Forwarding To transfer calls from another extension to your extension Remote Forwarding 1 Dial 6 0 6 Lo 2 Dial the number of the extension from which calls are to be forwarded LP COS 3 Hang up after the confirmation tone Viewing and Changing Call Forward Options You can view or change your Call Forward options from the LCD panel of your phone 1 Press the Transfer button 2 Dial 1 0 2 ies 3 Select the Call Forward option by pressing one of the L buttons 0 to 5 or by using the 7 Volume buttons 9 1 Chapter 9 Paging and Messaging This chapter explains how to use the paging and messaging features your system supports You must use your handset when paging You can make internal announcements to extensions through their speakers Extensions can be in page zones 1 4 l Lift the handset and listen for dial tone Press the PAGE button or dial 5 5 or select the PAGE option from the LCD panel using the soft button If you have dedicated PAGE buttons for page zones e g PAGE1
85. utton Press 1 0 3 Select ANS MODE or EXEC ANS using the 7 Volume buttons Move the cursor by pressing the right soft button Press 0 Ring mode or 1 Auto Answer mode or 2 Voice Announce mode OR Select the mode using the 7 Volume buttons Press the Transfer button to save the setting 4 10 Chapter 4 Basic Features Switching Headset Handset Mode You can switch between handset mode and headset mode if you have a headset connected to your phone In headset mode you answer or end a call by pressing the Send or End button 1 Press the Transfer button 2 Press 1 1 0 3 To use the handset press 0 2 0 To use the headset press 0 2 1 4 Save the selected entry by pressing the Transfer button If your phone has a headset mode on off button press this button The button s LED will light when headset mode is set Press again to return to handset mode NOTE The LED goes off 4 11 Enabling Disabling Key Confirmation Tone When you press a dial button you may hear a short confirmation tone depending on whether this feature is enabled or disabled 1 Press the Transfer button 2 Press 1 1 0 3 To enable the key confirmation tone press 0 4 1 to disable press 0 4 0 4 Save the selected entry by pressing the Transfer button 4 12 Chapter 4 Basic Features Hot Keypad The hot keypad feature allows you t
86. vailable e g international calls the call is from the telephone company CLIP information is corrupted the telephone company does not support CLIP information Viewing Number or Name of Caller With CLIP a caller s number can be displayed at your phone If a name is associated with the number in the system the name can also be displayed You decide whether the caller s name or number is displayed first when a call is received There are three options a NAME FIRST a NUMBER FIRST a NO DISPLAY do not display CLIP information other information at the touch of a button For example if you select NAME FIRST the callers name will display on your LCD panel To view the number simply press the soft button for the NND option y Whichever option you select name or number you will still be able to view the NOTE 11 2 Chapter 11 Caller Identification CLIP To select your preference 1 Press the Transfer button ap 2 Dial 1 1 9 3 Press 1 to view the number first or 2 to view the name first or 0 for no display Or use the 7 Volume buttons to select 4 Press the Transfer button to save settings eZ A KZ Viewing Next Caller CLIP If you have a call waiting or camped on at your phone press the programmed NEXT button or select the NEXT option from the CLIP menu on the LCD panel using the Scroll and soft buttons The caller s name or nu

samsung 5000D series user manual

Contents

Download Pdf Manuals

Related Search

Related Contents