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Cisco SPA9000 Voice System installation user manual

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1. lt Admin_Passwd gt STEP 5 Delete all of the asterisks STEP 6 Save the file STEP 7 Factory reset the device STEP 8 Retrieve the configuration from file STEP 9 Save the configuration to device Information for Expert Users This section of the guide contains information that expert users may find useful when working with the Wizard In addition this section describes the Advanced Feature Menu Wizard Directories Two directories are used by the Wizard Wizard lt version gt where represents any directory The Wizard lt version gt directory is created when the Wizard s zip archive file is uncompressed and unarchived D NOTE The entire contents of the Wizard s zip file must be extracted from the zip file Attempting to run the Wizard directly from the zip archive file will result in failure SPA9000 Voice System Installation and Configuration Guide for Setup Wizard 141 Maintaining Your SPA9000 Voice System 6 Information for Expert Users Cinksys The C linksys directory is automatically created and populated by the Wizard when it is first run The Wizard lt version gt Directory The Wizard lt version gt directory contains the following directories config Contains locale specific information dict Contains language local phrases that are preloaded with the Wizard Any additional language files should be saved here in order for Wizard to use me
2. If yes SSID If yes encryption type Circle WEP WPA WPA2 one SPA9000 Voice System Installation and Configuration Guide for Setup Wizard Installation Workbook New LAN Device s needed YES NO If yes define the type Sufficient Ethernet ports foreach YES NO IP phone location If no what type of new device added Firewall YES NO If yes Hardware or Software Hardware Software based Is a specific port need to be YES NO Port Number opened If yes does the customer have YES NO the administrative access AC Outlet availability for each installing component SPA9000 YES NO SPA400 1 YES NO SPA400 2 YES NO SPA400 3 YES NO SPA400 4 YES NO IP Phone 1 YES NO IP Phone 2 YES NO IP Phone 3 YES NO IP Phone 4 YES NO SPA9000 Voice System Installation and Configuration Guide for Setup Wizard Installation Workbook IP Phone 5 YES NO IP Phone 6 YES NO IP Phone 7 YES NO IP Phone 8 YES NO IP Phone 9 YES NO IP Phone 10 YES NO IP Phone 11 YES NO IP Phone 12 YES NO IP Phone 13 YES NO IP Phone 14 YES NO IP Phone 15 YES NO IP Phone 16 YES NO Component YES NO Component YES NO Component YES NO Component YES NO Component YES NO Component YES NO Component YES NO SPA9000 Voice System Installation and Configuration Gu
3. If yes is there a telephone cable available from SPA9000 to the fax machine YES NO SPA9000 Voice System Installation and Configuration Guide for Setup Wizard Installation Workbook Broadband Type Broadband connection type Circle one Ti ADSL xDSL FTTH Other If other please specify IP addressing type Circle one DYNAMIC STATIC If static IP address If static network mask Primary DNS Secondary DNS Bandwidth Uplink kbps Downlink kbps Bandwidth Codec Bandwidth per conversation G 711 110 kbps G 723 12 6 kbps G 726 87 to 63 kpbs G 729 55 kbps Minimum bandwidth requirement including Internet access and VoIP calculation SPA9000 Voice System Installation and Configuration Guide for Setup Wizard 149 Installation Workbook LAN Gateway LAN IP Address Network Mask DNS DHCP Server YES NO NAT YES NO QoS Router Circle one YES NO If yes Type of QoS enforcement IPTOS VLANID 802 1p Circle one QoS Switch YES NO If yes Type of QoS enforcement IPTOS VLANID 802 1p Circle one VLAN tagging Circle one YES NO If yes Voice VLAN ID If yes Data VLAN ID Power over Ethernet YES NO If yes how many ports available Total number of ports on switch WiFi Network Circle one YES NO
4. SPA400 4 MAC ID PSTN Phone Numbers VM NOTES SPA9000 Voice System Installation and Configuration Guide for Setup Wizard 155 Installation Workbook Phone enter station number Copy and print this page as needed for each phone Link Phone Model MAC ID DID Numbers WiFi POE L1 EXT Share Private Hunt Group Voice Mail L2 EXT Share Private Hunt Group Voice Mail L3 EXT Share Private Hunt Group Voice Mail L4 EXT Share Private Hunt Group Voice Mail L5 EXT Share Private Hunt Group Voice Mail L6 EXT Share Private Hunt Group Voice Mail SPA9000 Voice System Installation and Configuration Guide for Setup Wizard 156 Installation Workbook Additional Equipment Equipment Type Model MAC Address Notes Equipment Type Model MAC Address Notes Equipment Type Model MAC Address Notes Equipment Type Model MAC Address Notes SPA9000 Voice System Installation and Configuration Guide for Setup Wizard Installation Workbook A Additional Installation and Configuration Notes SPA9000 Voice System Installation and Configuration Guide for Setup Wizard 158 Where to Go From Here This appendix describes additional resources that are available to help you and your c
5. es5_v210_5 2 s xml Fr_v10_u _5_2_s xml it_v10_u_new_5_2_e xml nlu_5_2_s xml pt_vi0_u_s xml sv_u_5_2_s xml File name x Files of type SPA XML File xml x Cancel STEP 2 Click the file that you want and then click Open To change the selected language click the Browse button next to the Reference Dictionary File field The available dictionary files appear in the Open window To choose the appropriate file look for the language code at the beginning of the file name based on ISO 639 1 de da en es German Danish English Spanish French Italian Dutch Portuguese Swedish SPA9000 Voice System Installation and Configuration Guide for Setup Wizard 89 Connecting the Equipment 4 Configuring Client Stations The selected file appears on the page STEP 3 Select the language from the Language drop down list A NOTE If you select a file in error you can click Reset to revert to the default selection English STEP 4 Click Next to display the Background Picture and Screen Saver page Choosing a Background Picture and Screen Saver The Background Picture and Screen Saver page appears after you click the Next button on the Download Client Dictionary page You can use this page to select a screen background image for the SPA942 and SPAQ62 You also can choose screen saver options BackGround Picture and Screen Saver Set up the the background pic
6. CUSTOMER TO THE v ME Hf you accept the terms of this Agreement click Accept to continue If not choose Exit and the Setup Wizard will close You must click Accept to continue the installation process SPA9000 Voice System Installation and Configuration Guide for Setup Wizard 49 Connecting the Equipment 4 Connecting and Configuring the Equipment New Installation Installing the SPA9000 Internet Integrated Router Access Device SLM224P Ethernet Switch Administration Computer SPA9000 IP PBX Analog Phone for IVR D NOTE Before you begin this procedure the switch must be configured as described in Connecting and Configuring the Switch on page 38 SPA9000 Voice System Installation and Configuration Guide for Setup Wizard 50 Connecting the Equipment 4 Connecting and Configuring the Equipment New Installation STEP 1 Start the Wizard on the administration computer SPA9000 Installation Select one of the options and click Next button to continue This is the first time that have configured the SPA9000 or the first time that have used this Wizard to configure the SPA9000 have configured the SPA9000 using the Wizard before _ Go to Advanced Feature Menu STEP 2 To install and configure a new system click the first option This is the first time Use the second option if you have previously configured this SPA9000 and the C link
7. The changes you have made have not been stored on the SPA9000 voice system devices If you are ready to save your changes click the Submit button below Click the Preview button to see the changes you are about to submit Click the Back button if any settings need to be changed Click the Submit button to save all changes STEP 1 Click Submit to send the configuration to the selected phone The selected phone reboots and reinitializes STEP 2 Wait a the progress messages appear on the PC screen STEP 3 Click OK when the Submit Succeeded message appears The Configure Client Station Configure Another IP Phone page appears SPA9000 Voice System Installation and Configuration Guide for Setup Wizard 92 Connecting the Equipment 4 Configuring Client Stations afiafi cisco Configure Client Station Do you want to configure another IP Phone Yes have another IP Phone to configure No go to the Main Menu STEP 4 Click Yes to configure another phone or click No if you want to go to the Main Menu Then click Next Congratulations You have now completed basic configuration of your IP PBX optional voice mail and all phones Click Exit to exit the Wizard Upgrading the Phone Firmware If Prompted The Wizard verifies that each phone passes the minimum firmware version requirement and notifies you in the event that outdated firmware is detected Complete this procedure if the following message a
8. User Name Password Provisioning Method Circle one SPA9000 VOICE SYSTEM WIZARD VERSION WEB UI REMOTE PROVISIONING Service provider additional parameters e g DID numbers Audio preferred codec Circle one G 711A G 711u G 729a G 726 G 723 1 SPA9000 Voice System Installation and Configuration Guide for Setup Wizard 146 Installation Workbook Telephony System Survey Number of IP Phones to install Is it there an existing KTS or PBX to replace Circle one YES NO If yes please list the existing features provided by the system Is the customer setup requiring any of the following features Circle all that apply Receptionist telephone Automatic attendant Direct Inward Dialing Voice mail Other please specify SPA9000 Voice System Installation and Configuration Guide for Setup Wizard 147 Installation Workbook Infrastructure Survey New Cable wiring required Circle one YES NO If yes how many and where AC Outlet available for each Cisco SPA device location Circle one YES NO If no where are the missing locations PSTN Line Circle one YES NO If yes how many ISDN BRI Line Circle one YES NO If yes how many Battery backup Circle one YES NO If yes what devices are covered Fax Machine Circle one YES NO
9. Far Q My Recent Documents english_united_states 6 french german Desktop italian portuguese D spanish swedish My Documents SL My Computer LBEASON W EE OMETA File name Places Files of type SPA Way File wav X Cancel b When the list of files appears double click the WAV file corresponding to the prompt number that you want to change For example to change Prompt 3 to French you would open the french folder and then would select fr_3 wav Refer to the following illustration SPA9000 Voice System Installation and Configuration Guide for Setup Wizard 79 Connecting the Equipment 4 Customizing the Auto Attendant Prompts Optional Open 21x Look in trench x e 5ce Fay My Recent Documents Desktop My Documents a Fr My Computer LBEASON W im e tae Filename way X Places Files of type SPA Way File wav Cancel D NOTE If you want to use a custom recording navigate to the folder where you have stored the recordings and then select the WAV file Custom prompts must be WAV files in G 7 11u format and must not exceed 60 seconds in length Alternatively you can record custom prompts by using the IVR See Configuring the Auto Attendant on page 117 c Repeat this step for each prompt that you want to change STEP 2 Click Next to display the Download Client Dictionary page A NOTE If you select a file in error you can
10. Name Extension Koicoman MAC Address Ending 14 15 16 Call Routing Rule choose one method Auto Attendant to answer all calls in seconds Ring extension for seconds Ring the Auto Attendant immediately Hunt Groups Optional Group Name Group Extension Member Extension Number Numbers NOTES SPA9000 Voice System Installation and Configuration Guide for Setup Wizard 47 Connecting the Equipment 4 Connecting and Configuring the Equipment New Installation Connecting and Configuring the Equipment New Installation Refer to this section if you have a new installation and configuration to perform This section assumes that You have some basic networking knowledge The equipment is not connected or powered on You are configuring an Internet telephony service provider ITSP account and a public switched telephone network PSTN account You have completed the Site Survey See Appendix A Installation Workbook Starting the Wizard Double click the SetupWizard exe file to start the Setup Wizard When the Welcome page appears click Next to continue Welcome Thank you for choosing Cisco The Setup Wizard will help you install the Cisco SPA9000 Voice System SPA9000 SPA400 and x SPA9xx series devices The default Language in setup wizard is English Please click Next to continue the wizard in the current language Model No SPA9000 SPA9
11. STEP 2 STEP 3 Upgrading SPA9000 Firmware If Prompted The Wizard verifies that the SPA9000 passes the minimum firmware version requirement and will notify you in the event that out of date firmware is detected Complete this procedure if the following message appears Firmware upgrade is required You must upgrade the SPA9000 s firmware if the above message appears If you press cancel instead of selecting a valid version of firmware for the device an error message appears Click OK to navigate to the current version of SPA9000 firmware that you downloaded On the Firmware Upgrade page click Browse to select the soa9000 xxx bin or spa9000t xxx bin firmware file and click Open Click OK to begin the upgrade process A series of messages appear as the firmware is loaded and the device is upgraded When the process is completed the Wizard displays the Configure SPA9000 Voice Services page SPA9000 Voice System Installation and Configuration Guide for Setup Wizard 62 Connecting the Equipment 4 Configuring SPA9000 Voice Service Lines Configuring SPA9000 Voice Service Lines The Wizard allows you to configure ITSP service only on Line 1 of the SPA9000 The remaining lines can be associated with SPA400 devices or with Mediatrix 4400 ISDN Gateways see Configuring ISDN Connectivity on page 103 STEP 1 Use the drop down lists to select the voice services for each line interface In this exam
12. a For all script types upload your welcome greeting as Prompt Number p5 1 In the row for Prompt Number p5 click Browse 2 Inthe Open file window navigate to the WAV file for your welcome greeting 3 Click Open The file name appears in the Load The Prompt File field b For the Basic AA script and the Advanced AA script upload your location and hours message as Prompt Number p7 1 In the row for Prompt Number p7 click Browse 2 Inthe Open file window navigate to the WAV file for your location and hours message 3 Click Open The file name appears in the Load The Prompt File field SPA9000 Voice System Installation and Configuration Guide for Setup Wizard 125 Maintaining Your SPA9000 Voice System 6 Using the Advanced Features Menu c For the Advanced AA script only upload your non office hours message as Prompt Number p6 1 In the row for Prompt Number p6 click Browse 2 Inthe Open file window navigate to the WAV file for your non office hours message 3 Click Open The file name appears in the Load The Prompt File field NOTE If you select a file in error you can click Clear All to clear all custom prompts from the page In this case the default English language prompts are used d Upload any additional custom messages that you want to use e Click Next to continue STEP 14 Wait while the Wizard displays progress messages and saves the changes The Submit Confirmation page appears
13. gt Basic Mode QoS lt a Port VLAN Spanning P Management Management Statistics Security Gos Tree Basic Mode STEP 5 From the Trust Mode list select DSCP SLM224P QoS tab gt Basic Mode page rust Mode v STEP 6 Click Save Settings SPA9000 Voice System Installation and Configuration Guide for Setup Wizard 42 Connecting the Equipment Introducing the Setup Wizard Introducing the Setup Wizard The Cisco SPA9000 Voice System Setup Wizard guides you through the entire installation process from connecting cables to powering on to configuring the Auto Attendant and other services Wizard Capabilities The Wizard assists with the following advanced tasks Backing up and restoration of device configuration Changing device s network settings Upgrading device s firmware Configuring NAT settings Configuring SIP trunks in only a few clicks Downloading the Wizard You can download the Wizard from www cisco com go smallbiz Extracting the Wizard The file must be extracted and used on one computer that is on the same network as the SPA9000 You must unzip all of the files from the zip archive before starting the Wizard The Wizard will not properly function if you double click the Wizard file within the compressed archive file Choosing an Administration Computer for the Wizard You must choose one PC on which to run the Wizard The Wizard creates files that are stored in a local dir
14. iPhone iQuick Study IronPort the IronPort logo LightStream Linksys MediaTone MeetingPlace MeetingPlace Chime Sound MGX Networkers Networking Academy Network Registrar PCNow PIX PowerPanels ProConnect ScriptShare SenderBase SMARTnet Spectrum Expert StackWise The Fastest Way to Increase Your Internet Quotient TransPath WebEx and the WebEx logo are registered trademarks of Cisco Systems Inc and or its affiliates in the United States and certain other countries All other trademarks mentioned in this document or website are the property of their respective owners The use of the word partner does not imply a partnership relationship between Cisco and any other company O809R OL 17677 01 Contents Preface Purpose and Audience Included Firmware Document Conventions Chapter 1 Getting Started Introduction to the SPA9000 Voice System SPA9000 IP PBX SPA400 SIP PSTN Gateway and Voicemail Server IP Phones and Accessories Deployment Scenarios PSTN Access and Local Voice Mail ITSP Service Only ITSP Service PSTN Access and Local Voice Mail ITSP Service PSTN and ISDN Access and Local Voice Mail Introducing Components of the SPA9000 Voice System Getting to Know Your SPA9000 Getting to Know Your SPA400 Getting to Know Your IP Phones and Accessories Getting to Know Your WRV200 Router Getting to Know the SLM224P Switch Chapter 2 Installation and Configuration Process Overview A Preparation B Connecting and Config
15. E 32 MET None E ESC Key F D P_ Extension In the event that you need to monitor a SPA9x1 phone you can configure a shared line appearance on a SPA9x2 phone and then configure the SPA932 to monitor the SPA9x1 phone with the Wizard The Wizard will use the SPA9x2 phone to monitor the SPA9xTs SLA allowing you to effectively monitor a SPA9x1 phone In the following example the SPA932 key 2 is assigned to monitor a SPA901 IP phone From the Main Menu click Advanced Features and then click Next From the Advanced Features page choose SPA932 Attendant Console and then click Next In the SPA962 choose the SPA962 that you want to configure In the Unit field choose the SPA932 if more than one is connected to the SPA962 D NOTE You may have up to two units connected to a SPA962 Unit 1 is the unit that is connected directly to the AUX port of the SPA962 Unit 2 is connected to the AUX OUT port on the first SPA932 SPA9000 Voice System Installation and Configuration Guide for Setup Wizard 136 Maintaining Your SPA9000 Voice System 6 Using the Advanced Features Menu STEP 5 STEP 6 STEP 7 STEP 8 STEP 9 Assign a phone to each LED key and select the options Key The numbers correspond to the 32 LED keys on the SPA932 unit BLF SP CP Check the box to enable the feature BLF Busy Lamp Field SP Speed Dial CP Call Pickup requires that BLF also is selected Refer to
16. Ethernet ports Green The Router is connected to a device through the corresponding port 1 2 3 or 4 Flashing Green The Router is actively sending or receiving data over the corresponding port WRV200 Back Panel SPA9000 Voice System Installation and Configuration Guide for Setup Wizard 24 Getting Started Introducing Components of the SPA9000 Voice System LED Port Description Power The port is used to connect the router to AC power using the provided power cable Reset The Reset button has two functions If the Router is having problems connecting to the Internet press the Reset button for just a second with a paper clip or a pencil tip This is similar to pressing the Reset button on your PC to reboot it If you are experiencing extreme problems with the router and have tried all other troubleshooting measures press and hold in the Reset button for 10 seconds This action restores the factory defaults and clears all of the Router s settings such as port forwarding or a new password Internet Use this port to connect the router to a Broadband Access device 1 4 Ethernet Use these ports to connect the router to network devices such as PCs print servers or additional switches Getting to Know the SLM224P Switch The SLM224P switch has 24 10 100 Copper ports with two shared Gigabit copper or optical SFP ports combo ports for connectin
17. Internet Flashing The SPA400 is not connected to the Internet booting or upgrading firmware Status Steady green The SPA9000 is registered to the SPA400 Flashing The SPA9000 is not registered to the SPA400 Ethernet Steady green The SPA400 has an active connection through the Ethernet port Flashing Network activity is occurring over the Ethernet port Line 1 2 3 4 Steady green The line is active Flashing The line is ringing Off The line is idle USB Steady green The USB voice mail module is registered Off No module is detected SPA9000 Voice System Installation and Configuration Guide for Setup Wizard 19 Getting Started 1 Introducing Components of the SPA9000 Voice System SPA400 Back Panel r a y 4 ee L E is m a ba p Port Description Notes USB Use this port for the USB voice mail module which contains the voice mail prompts and provides the storage location for saving voice mailbox messages Ethernet Use this port to connect to the Local Area Network LAN for communications with SPA9000 Line 1 2 3 4 These FXO ports are used to connect to an analog phone lines Reset This button is used to reset the device Power Use this port to connect to the external Power adapter PA100 SPA9000 Voice System Installation and Configuration Guide for Setup Wizard 20 Getti
18. Setup Wizard Connecting the Equipment 4 Connecting and Configuring the Switch STEP 1 STEP 2 STEP 3 STEP 4 STEP 5 STEP 6 Configuring the Switch You need to enable port fast to facilitate the broadcast communications between the SPA9000 and the phones You also need to configure the Quality of Service settings to help to prevent network delays affecting voice communications Enable spanning tree and port fast D NOTE Ifthe switch does not provide a way to enable port fast then you must disable spanning tree The preferred method is to enable spanning tree and port fast Enable QoS with DSCP Enabling Spanning Tree and Port Fast on the SLM224P Switch To avoid timing issues related to Spanning Tree Protocol STP and to allow multicasting to work correctly for SPA9000 Voice System enable port fast on the switch ports that will be connected to the SPA9000 and the SPAQxx IP phones When Port Fast is enabled Fast Link mode is active In Fast Link mode the Port State is automatically placed in the forwarding state when the port link is up Fast Link optimizes the STP protocol convergence STP convergence can take 30 60 seconds in large networks Choose the ports that you will use to connect the SPA9000 and the IP phones Connect the administration computer to the switch Start Internet Explorer and enter the IP address of the switch The default IP address of the switch is 192 168 1 254 The defaul
19. Wizard displays progress messages and saves the files The Wizard displays a message listing all of the files that were added to the new sub directory STEP 8 Click OK to close the message TIP You can create a directory called backups and copy all backup files to this directory Sort the displayed files by name to view all backup files per device Restoring a Previous Configuration to a Device Follow this procedure to retrieve a configuration from a backup file and to save it to the device STEP 1 From the Main Menu choose Save Load Configuration and then click Next STEP 2 From the Device drop down list choose the device STEP 3 Select Retrieve configuration from file Save configuration to device Save configuration to file Save modified parameters to file Retrieve configuration from file Retrieve configuration from device STEP 4 Click Next to select the backup file The Wizard displays the contents of the Wizard directory SPA9000 Voice System Installation and Configuration Guide for Setup Wizard 108 Maintaining Your SPA9000 Voice System 6 Backing Up and Restoring Device Configurations 21x Look in Wizard 20 141 ect Q config dict My Recent messages Documents PBXOOOEOSE1B469 07 25 2008 14 08 E PBXOOOEOSE1B469 07 25 2008 14 28 prompts Desktop My Documents wer a My Computer LBEASON W e viii aa File name OOOEO8DC3E SF
20. a Hunt Group If you choose this option and would like to use hunt groups click Edit Hunt Group to setup the hunt groups The auto attendant answers all incoming calls in seconds Ring extension Sales2 7 for 20 seconds before the auto attendant answers Ring the auto attendant immediately Edit Hunt Group STEP 1 Choose the appropriate option f you want to route all inbound calls to the Auto Attendant select the first option and then enter the desired number of seconds to ring before the Auto Attendant greets the caller The default value is 12 seconds If you want to route all inbound calls to a particular extension select the second option Then choose an extension from the drop down list If the phone does not have voice mail an unanswered call is forwarded to the Auto Attendant after the specified number of seconds NOTE If the selected extension has voice mail unanswered calls may be forwarded to voice mail instead of the Auto Attendant if the specified SPA9000 Voice System Installation and Configuration Guide for Setup Wizard 72 Connecting the Equipment 4 Configuring Inbound Call Routing number of seconds is longer than the time it takes for voice mail to be activated default 20 seconds To ensure that the call is forwarded to the Auto Attendant set the specified number of seconds to a smaller number If you need to add a new hunt group click Edit Hunt Group Continue with t
21. a STUN Server Configuring NAT mapping in the SPA9000 is recommended only if the ITSP network does not provide a Session Border Controller functionality You can use STUN as a mechanism to discover the NAT mapping in the SPA9000 This solution requires that the following conditions are met The external Public IP address is assigned dynamically by the network The router uses an asymmetric NAT mechanism STUN is considered a method of last resort and should be used only if the other methods are unavailable STUN is a viable option only if your router uses asymmetric NAT Enter the STUN Server s IP address in the STUN Server field Example 69 23 1 1 88 Click Next to preview the parameters the Wizard will send to the SPA9000 Click OK to close the parameter preview dialog box and cause the Wizard to submit the changes to the SPA9000 and reboot it SPA9000 Voice System Installation and Configuration Guide for Setup Wizard 114 Maintaining Your SPA9000 Voice System 6 Using the Advanced Features Menu Assigning Client Extensions You can find this page under Main Menu gt Advanced Features gt Client Extensions On this page you can perform the following tasks Assign names and extensions for FXS ports Assign names extension enable mail assign mail PIN for each IP phone ethuet us cisco Configure SPA9000 Internal Phone Extensions Extension names must start with an alphabetic character and cannot c
22. account SIP Proxy IP address or name Account Information and Password Computer with Microsoft Windows XP or Windows Vista for system configuration Analog phone for administrative use with the SPA9000 Interactive Voice Response IVR system Uninterruptible Power Source UPS recommended for devices such as the Integrated Access Device network switch router and PoE switch to ensure continuous operation during a power failure Cisco Equipment and Services The following Cisco equipment is recommended SPA9000 IP PBX One SPA9000 unit is required for IP PBX features Only one SPA9000 is supported SPA400 PSTN Gateway and Voice Mail Server It is recommended that you install one SPA400 unit exclusively for voice mail service and one or more additional SPA400 units for PSTN access Each unit has four FXO ports and occupies one line interface on the SPA9OOO With ITSP SPA9000 Voice System Installation and Configuration Guide for Setup Wizard 36 Preparation 3 Downloading Firmware service taking one line interface on the SPA9000 up to three SPA400 units can be installed With no ITSP service up to four SPA400 units can be installed SPAQ9xx series IP phones The SPA9x1 series phones require access to power outlets The SPA9x2 series phones can receive power from a Power over Ethernet PoE switch and are not supplied with power supplies If you are not using the recommended PoE switch you need to purchase a
23. appears click Yes to All Safely remove the USB drive from the PC and then insert it into the SPA400 Power on the SPA400 STEP 4 Place atest call to the voice mail system to confirm that the new language prompts are used SPA9000 Voice System Installation and Configuration Guide for Setup Wizard 95 IE Testing Your SPA9000 Voice System Verify that you can successfully perform the following tasks in order to complete your installation NOTE Refer to the SPA IP Phone User Guide for more information about placing calls from your phone STEP 1 Make and answer extension to extension calls For example use station 21 to place a call to station 22 STEP 2 Make outbound calls Remember to start the dial sequence with an appropriate steering digit Perform these tests for all configured steering digits STEP 3 Diala local 7 digit number such as 555 1212 STEP 4 Diala 10 digit number such as 361 555 1212 STEP 5 Dial a 10 digit number prefaced with a 1 such as 1 361 555 1212 STEP 6 Dial directory services such as 411 STEP 7 Answer inbound calls STEP 8 Access voice mail Congratulations You have now completed basic testing of your SPA9000 Voice System SPA9000 Voice System Installation and Configuration Guide for Setup Wizard 96 Maintaining Your SPA9000 Voice System This chapter explains how to use the Wizard to manage your system and to ensure that it meets the changing needs of your bus
24. available Busy Line Field BLF The selected LED indicates the state of the monitored line Green Idle Red Busy Red Fast Blink Ringing Amber Failed Subscribe received 4xx response Amber Slow Blink Undefined may be no response to subscribe or BLF not specified Speed Dial SD Allows the user to dial the selected extension quickly either to place an internal call or to perform a blind transfer of an active call Cal Pickup CP Used in combination with BLF allows the user to pick up an unanswered call on the selected extension SPA9000 Voice System Installation and Configuration Guide for Setup Wizard 135 Maintaining Your SPA9000 Voice System Using the Advanced Features Menu TIP STEP 1 STEP 2 STEP 3 STEP 4 Configure SPA932 Attendant Console If you have SPA932 sidecars connected to your SPA962 you can setup each of the keys to enable Monitoring BLF Speed Dial SD and Call Pickup CP for a target station extension 250 gt Manager e c Mae R D ane l Key F D P_ Extension Keyf D P Extension Key F D P_ Extension 10 EE Noe A 9 EE None A CCCo E ET None E 20C Noe E 10 OCE Noe E 18 OOE Noe E 2 OO Noe E 300 None E1 OEE Noe E 199 None 27 OO Noe E 400 Noe E 12 CECE Noe 200E Noe E 28 OO Noe E S5ECCC Noe E BECCAN E ACCEA A ICCN 6T EE Noe E 40 None E 2E Noe E 0 CECEN E TOC Noe E15 OCEN E BOCE Noe A CC None Fl 8C CE None g 16 TET None a 2 Noe
25. click Clear All to clear all custom prompts from the page In this case the default English prompts are used STEP 3 Click Next to display the Submit Confirmation page SPA9000 Voice System Installation and Configuration Guide for Setup Wizard 80 Connecting the Equipment 4 Customizing the Auto Attendant Prompts Optional afaj cisco Submit Confirmation The changes you have made have not been stored on the SPA9000 voice system devices If you are ready to save your changes click the Submit button below Click the Preview button to see the changes you are about to submit Click the Back button if any settings need to be changed Click the Submit button to save all changes Main Preview STEP 4 Click Submit to submit the configuration changes to the SPA9000 and to the SPA400 A series of messages appear as the Wizard connects to the device and submits the configuration changes The Wizard restarts the SPA400 after it has successfully set the configuration STEP 5 Click OK when the Submit Succeeded message appears The Main Menu appears SPA9000 Voice System Installation and Configuration Guide for Setup Wizard 81 Connecting the Equipment 4 Configuring Client Stations Configuring Client Stations The Wizard guides you through the process of configuring the client stations STEP 1 From the Main Menu click Configure Client Stations ajrali cisco a Main Menu Please select one
26. device You can save the complete configuration or just the parameters that have changed since they were last saved to the device Saved configuration files can be subsequently loaded and then saved back to the chosen device Refresh List Save configuration to device Save configuration to file Save modified parameters to file Retrieve configuration from file Retrieve configuration from device From the Device drop down list choose a particular device or choose All devices recommended Select a device SP49000 lt 192 168 0 109 gt SP4400 lt 192 168 0 110 gt SP4942 lt 192 168 0 134 gt Sales2 SPA942 lt 192 168 0 108 gt Accounting SPA4962 lt 192 168 0 250 gt Manager SP4942 lt 192 168 0 137 gt ConferenceRm Local Account Information All devices Select Save Configuration to file Click Next to continue The Wizard displays a message The file will be saved in a new sub directory of the Wizard directory The directory is named in the following format PBX lt mac address gt lt month gt lt day gt lt year gt lt hour gt lt minute gt EXAMPLE PBXOOOEO8E1BA69 07 25 2008 14 28 In this example the MAC address is OOOEO8E1BA69 the date is July 25 2008 and the time is 2 28 p m Click OK to close the message SPA9000 Voice System Installation and Configuration Guide for Setup Wizard 107 Maintaining Your SPA9000 Voice System 6 Backing Up and Restoring Device Configurations STEP 7 Wait as the
27. load language dictionaries to phones These procedures are described in Configuring the Internal Phone Extensions on page 69 Advanced Features Choose this option to configure NAT settings client extensions hunt groups Auto Attendant localization administrative passwords and the SPA932 attendant console These procedures are described in Using the Advanced Features Menu on page 111 SPA9000 Voice System Installation and Configuration Guide for Setup Wizard 99 Maintaining Your SPA9000 Voice System 6 Upgrading the Firmware Network Settings Choose this option to configure dynamic or static IP addresses and to define DNS entries These procedures are described in Configuring a Static IP Address on the SPA9000 If Prompted on page 59 Firmware Upgrade Choose this option to upgrade the firmware on the SPA devices These procedures are described in Upgrading the Firmware on page 100 Save Load Configuration Choose this option to backup and restore your SPA9000 Voice System configuration These procedures are described in Backing Up and Restoring Device Configurations on page 106 Upgrading the Firmware Use the Firmware Upgrade feature to upgrade the firmware on all devices D NOTE The Wizard uses the firmware files that are stored in its root directory If you download new firmware from www cisco com go smallbiz you should store it in this location for easy installation
28. of the following choices Click the Next button to continue the installation Configure SPA9000 Configure Client Stations Advanced Features Network Settings Firmware Upgrade Save Load Configuration Exit Advanced STEP 2 Click Next to display the Configure the SPA9xx IP Phone page SPA9000 Voice System Installation and Configuration Guide for Setup Wizard 82 Connecting the Equipment 4 Configuring Client Stations ajral gico Configure SPA9xx IP Phones Connect and reset all IP phones 1 Connect all IP phones to the LAN switch as shown 2 Power on all IP phones 3 Factory reset previously configured IP phones STEP 3 Connect the SPA9x2 phones to PoE ports on your network switch Connect the WAN port on the phone to the network cable that connects to your switch You can connect your computer to the PC port on the phone if you only have one network connection in your office A NOTE If you are using a non PoE switch connect PA100 power adapters to the phones to provide power from a wall outlet The phones will display the following messages Initializing network Checking DNS The phone s buttons will change appearance as the installation progresses Flashing orange Shining solid orange indicating that the phone cannot properly communicate with the SPA9000 at this time SPA9000 Voice System Installation and Configuration Guide for Setup Wizard 83 Connecting t
29. on the PC screen A NOTE Ifthe Wizard is unable to detect the SPA9000 either the SPA9000 INTERNET port is not connected to the LAN switch or you have some other LAN networking problem that needs to be resolved before you can continue See Manually Inputting the SPA9000 s IP Address If Prompted on page 58 SPA9000 Voice System Installation and Configuration Guide for Setup Wizard 57 Connecting the Equipment Configuring the SPA9000 4 STEP 4 Proceed according to the prompts that appear If the Manually Input SPA9000 IP Address page appears troubleshoot the problem See Manually Inputting the SPA9000 s IP Address If Prompted on page 58 If the Device is configured to use DHCP message appears set a static IP address See Configuring a Static IP Address on the SPA9000 If Prompted on page 59 If the Firmware upgrade required message appears upgrade the SPA9000 firmware See Upgrading SPA9000 Firmware If Prompted on page 62 If the Wizard displays the Configure SPA9000 Voice Services page continue to the next step in the configuration process See Configuring SPA9000 Voice Service Lines on page 63 Manually Inputting the SPA9000 s IP Address If Prompted If the Wizard cannot detect a SPA9000 the following screen appears ajrali cisco Manually Input SPA9000 s IP Address Failed to auto detect SPA9000 Use the analog phone connected to Phone 1 port to acc
30. presses 0 Ring Hunt Group Choose a number from the first drop down list and then choose the hunt group that rings when a caller presses that number Repeat as needed to create up to three menu options e Click Next f When the Configure Non Office Hours Auto Attendant AA Operation page appears study the flow chart to understand how the AA script works when the business is closed g Click Next to display the SPA9000 Auto Attendant Greetings page Continue to Step 5 on page 123 SPA9000 Voice System Installation and Configuration Guide for Setup Wizard 122 Maintaining Your SPA9000 Voice System 6 Using the Advanced Features Menu STEP 5 For all script types On the SPA9000 Auto Attendant Greetings page read the instructions about using the IVR to record your greetings D NOTE If you are uploading WAV files instead of recording your greetings with the IVR click Next and continue to Step 13 on page 125 SPA9000 Auto Attendant Greetings You can either use the IVR to record the greetings prompts or use the next page to download pre recorded prompts WAV files You need to record or download prompt 5 if using Default AA Otherwise you need to also record prompt 7 Prompt 6 is needed as well if you use Advanced AA 1 Connect an analog phone to the Phone 1 port of the SPA9000 2 Using the analog phone connected to the Phone 1 port enter to access the IVR Enter 72255 to access the auto attenda
31. static then Cisco recommends mapping a static permanent IP address on the SPA9OOO Instructions are available in the SPA9000 Voice System Administration Guide Configuring NAT Mapping with Simple Traversal of UDP through NAT STUN Configuring NAT mapping in the SPA9000 is recommended only if the ITSP network does not provide a Session Border Controller functionality If this is the case and if the external Public IP address is assigned dynamically by the network and the router uses asymmetric NAT mechanism it is possible to use STUN as a mechanism to discover the NAT mapping in SPA9000 This method is considered a practice of last resort and should be used only if the other methods are unavailable For more information see the SPA9000 Voice System Administration Guide SPA9000 Voice System Installation and Configuration Guide for Setup Wizard 34 Preparation Quality of Service Quality of Service Cisco recommends using the SPA9000 Voice System with QoS capable networking equipment that can prioritize the VoIP application traffic QoS features are available on many Cisco data networking switches such as the SLM224P and routers such as WRV200 A QoS enabled router prioritizes the packets going upstream to the Internet Service Provider QoS can be enforced using either DSCP Diffserv Codepoint ToS Type of Service or 802 1 Q p VLAN ID and priority setting DSCP ToS is recommended for its simplified setup Instructions for
32. suitable power supply or power injector for the SPA9x2 phones Switch example SLM224P Router example WRV200 Optional POES5 Power over Ethernet adapters for providing POE derived power to non POE devices such as SPA9000 SPA400 and SPA9x1 in case UPS is available Optional WBP54G Wireless G adapter for providing Wireless client functionality to IP Phones if required to connect a phone to the LAN using Wireless technology Downloading Firmware The Setup Wizard includes the latest version of firmware for the various devices that the Wizard can configure You can find all available updates at www cisco com go smallbiz SPA9000 Voice System Installation and Configuration Guide for Setup Wizard 37 Connecting the Equipment This chapter explains how to connect your equipment and upgrade the firmware At the end of each section you verify that the installation is progressing correctly Connecting and Configuring the Switch on page 38 Installing the SPA9000 on page 46 Installing the IP Phones on page 53 Installing the SPA400 on page 58 Connecting and Configuring the Switch NOTE Before installing any equipment you need to connect the SLM224P Ethernet switch to a network broadband router or Integrated Access Device IAD If the site is not already equipped with another broadband router IAD Cisco recommends the use of the WRV200 broadband router to connect to the access
33. the SLM224P are provided in this guide Local Area Network Design Use the following guidelines to manage the LAN setup for the SPA9000 Voice System Ensure that all Cisco SPA devices are located in the same local area network subnet Although all Cisco SPA devices support static IP addressing we recommend using a DHCP server to add IP telephones to the system Ensure that the DHCP server can assign enough IP addresses to serve the Cisco IP phones and the existing networked components such as PCs servers and so on If you are using DHCP use a long lease time Cisco IP phones may reboot on the event of an IP address change because of lease time expiration Use stable DNS server addresses for URL name resolution Your Internet Service Provider can provide the primary and secondary DNS server IP addresses SPA9000 Voice System Installation and Configuration Guide for Setup Wizard 35 Preparation Services and Equipment Services and Equipment To install and configure SPA9000 Voice System you need the following services and equipment Basic Services and Equipment The following basic services and equipment are required An Integrated access device or modem for broadband access to the Internet business grade account recommended Internet Telephony Service Provider ITSP for Voice Over IP telephone service supporting a bring your own device model You must have at least the following information about your
34. the following example tate L Key fF D P Extension 1 CMT sates x 2M00 Accounting 7 3 MOF Eustomersupp E In this example the receptionist uses the first key as a speed dial for Sales She uses the second key to monitor the Accounting phone and can see that it is busy before transferring callers She uses the third key both to monitor the Customer Support line and to pick up calls if they are unanswered Click Submit or Next to display the parameters to be submitted to the SPA9000 Click OK to display the parameters to be submitted to the SPA962 Click OK to close the parameter preview window The Wizard enables CTI on each of the monitored phones and then reboots them Click OK when the Submit Succeeded message appears The Advanced Features Menu appears SPA9000 Voice System Installation and Configuration Guide for Setup Wizard 137 Maintaining Your SPA9000 Voice System 6 Adding a Phone to an Existing Configuration Adding a Phone to an Existing Configuration STEP 1 STEP 2 STEP 3 STEP 4 STEP 5 STEP 6 STEP 7 This example explains how to add a phone called TYG extension 31 to an existing configuration Click the Menu button to open the Main Menu On the Main Menu select Configure Client Stations Follow the instructions on the Configure SPAQxx IP Phones page to connect the new phone to the switch The phone reboots and initializes and an extension number appears on the phon
35. the following tasks Search an individual PDF file Search multiple PDF files at once for example all PDFs in a specific folder or disk drive Perform advanced searches Finding Text in a PDF Follow this procedure to find text in a PDF file Enter your search terms in the Find text box on the toolbar A NOTE By default the Find tool is available at the right end of the Acrobat toolbar If the Find tool does not appear choose Edit gt Find Fie Edit GoTo Favorites Help SHO feof Mo goor fs ba Optionally click the arrow next to the Find text box to refine your search by choosing special options such as Whole Words Only Press Enter Acrobat displays the first instance of the search term Press Enter again to continue to more instances of the term SPA9000 Voice System Installation and Configuration Guide for Setup Wizard vii Preface Finding Text in Multiple PDF Files The Search window lets you search for terms in multiple PDF files that are stored on your PC or local network The PDF files do not need to be open STEP 1 Start Acrobat Professional or Adobe Reader STEP 2 Choose Edit gt Search or click the arrow next to the Find box and then choose Open Full Acrobat Search Find Next in Current PDF F Open Full Acrobat Search Shift Ctr F Whole words only Case Sensitive Include Bookmarks Include Comments STEP 3 Inthe Search window compl
36. to add Pillar Box or Letter Box borders to maintain the required aspect ratio STEP 2 Choose the screen saver settings Screen Saver Enable Click Yes to enable the screen saver or click No to disable the screen saver Screen Saver Timer Enter the number of seconds of inactivity that will trigger the screen saver to appear Screen Saver Icon From the drop down list choose the type of screen saver to display when the screen saver is triggered by the timer Background Picture The selected background picture appears as the screen saver To use this option the Background Picture field must be set to either Default or Custom In the case of Custom you must first upload a custom background picture as described above Station Time The current time appears in black type in the center of the phone display SPA9000 Voice System Installation and Configuration Guide for Setup Wizard 91 Connecting the Equipment 4 Configuring Client Stations Lock A lock icon jumps across the background image Phone A blue phone icon jumps across the background image Date Time The current date and time appear in black type in the center of the phone display STEP 3 Click Next to display the Configure Client Station confirmation page Submitting the Client Station Settings The Submit Confirmation screen appears after you finish configuring the features that are available for the selected phone Submit Confirmation
37. to select a device or uncheck the box if you do not want to upgrade the device Refer to the following example i J i f ee 122 kpin gim 6 1 2 6 1 3 xI 6 1 2 6 1 3 xI 5 2 9071 4h 6 1 3 xI 5 2 9 0714h 6 1 3 E E The Wizard automatically selects a device if newer firmware is available in the Wizard files When you are using the All devices option you can manually check or uncheck individual devices or use the check box in the heading row to check or uncheck all devices STEP 8 Click Upgrade to upgrade the selected devices STEP 9 Wait while the Wizard displays progress messages The Wizard sends upgrade requests copies the firmware from the Wizard directory to the C linksys firmwaredb directory and loads the new firmware to each device Messages also appear on the phone screen as the phone firmware is upgraded Do not disconnect or remove power from any device during this time STEP 10 Click OK when the Upgrade Succeeded message appears The Firmware Upgrade Options page appears SPA9000 Voice System Installation and Configuration Guide for Setup Wizard 102 Maintaining Your SPA9000 Voice System 6 Configuring ISDN Connectivity ajral ae Firmware Upgrade Select one of the options Click the Next button to continue Your device has been successfully upgraded Please select one of the options to continue Go back to the Main Menu Upgrade anothe
38. upstream bandwidth In general it is a good practice to use no more than 75 of the total available bandwidth for calls This provides space for data traffic and helps ensure good voice quality NOTE Some ITSP SIP trunk services limit the maximum number of simultaneous calls Please check with your Service Provider to understand the maximum number of simultaneous calls each SIP trunk supports The following table provides the approximate bandwidth budget for different codecs Codec Approximate bandwidth 2 calls 4 calls 6 calls 8 calls budget for each side of conversation G 711 110 kbps 220 440 660 880 kbps kbps kbps kbps G 726 87 kbps 174 348 522 696 40 kbps kbps kbps kbps G 726 79 kbps 158 316 474 632 32 kbps kbps kbps kbps G 726 71 kbps 142 284 426 568 24 kbps kbps kbps kbps SPA9000 Voice System Installation and Configuration Guide for Setup Wizard 31 Preparation System Design Considerations Codec Approximate bandwidth 2 calls 4 calls 6 calls 8 calls budget for each side of conversation G 726 63 kbps 126 252 378 504 16 kbps kbps kbps kbps G 729 55 kbps 110 220 330 440 kbps kbps kbps kbps For more information about bandwidth calculation refer to the following web sites www erlang com calculator lipb www bandcalc com Wide Area Network WAN Quality of Service You can choose from several types of broadband access t
39. with the Wizard afiafi See Firmware Upgrade You can upgrade the SPA devices in the following steps Please select a device to continue SPA9000 Voice System Installation and Configuration Guide for Setup Wizard 100 Maintaining Your SPA9000 Voice System 6 Upgrading the Firmware STEP 1 From the Main Menu choose Firmware Upgrade and then click Next STEP 2 If you have SPA400 devices in the network click Yes when the Do you have SPA400 devices message appears If not click No SetupWizard x Do you have SP4400 s in the network that you plan to use STEP 3 Wait while the Wizard displays progress messages and discovers the SPA400 devices STEP 4 From the Device drop down list choose one device to upgrade or choose All devices Select a SP49000 lt 192 168 0 109 gt SP4400 lt 192 168 0 110 gt SPA942 lt 192 168 0 134 gt Sales2 SPA942 lt 192 168 0 108 gt Accounting SPA962 lt 192 168 0 250 gt Manager SPA942 lt 192 168 0 137 gt ConferenceRm All devices STEP 5 Click Next STEP 6 Wait while the Wizard displays progress messages and retrieves the latest configuration information The Firmware Upgrade for Devices page identifies the current firmware version and the version that is available in the Wizard files SPA9000 Voice System Installation and Configuration Guide for Setup Wizard 101 Maintaining Your SPA9000 Voice System 6 Upgrading the Firmware STEP 7 Check the box
40. xmi Places Files of type SPa XML File xml x Cancel STEP5 Open the folder that identifies the date of the configuration that you want to restore The folders are named in the following format PBX lt mac address gt lt month gt lt day gt lt year gt lt hour gt lt minute gt Disregard the MAC address at this point Look for the date near the middle of the folder name Open 2 x Look in PBXOO0E08E1BA69 07 25 2008 1428 v e amp c Fe Fe DP ml My ae Documents Desktop D My Documents g a My Computer LBEASON W Ki e EE File name 000E o80C3 8F xml x Places Files of type SPa XML File xml 7 Cancel SPA9000 Voice System Installation and Configuration Guide for Setup Wizard 109 Maintaining Your SPA9000 Voice System 6 Backing Up and Restoring Device Configurations STEP 6 Select the file and then click Open STEP 7 Click OK when the Load Succeeded message appears STEP 8 Click Save configuration to device Save configuration to device Save configuration to file Save modified parameters to file Retrieve configuration from file Retrieve configuration from device STEP 9 Click Next to preview the parameters that will be set on the device A TIP This is a good time to verify that you selected the appropriate backup file by scrolling through the preview STEP 10 Click OK to close the dialog box and to submit the configu
41. 0 1000 Mbps network link through the corresponding port G1 through G2 with an attached device Flashing Green The switch is actively sending or receiving data over the corresponding port Gigabit G1 G2 Amber The switch has a functional 1000 Mbps connection on the corresponding port with an attached device Reset To reboot the switch press and hold the Reset button for approximately five seconds To reset the Switch settings to the factory defaults press and hold the Reset Button for approximately ten seconds SPA9000 Voice System Installation and Configuration Guide for Setup Wizard 26 Getting Started Introducing Components of the SPA9000 Voice System LED Port Description Ethernet 1 24 The Switch is equipped with 24 auto sensing Ethernet network ports which use RJ 45 connectors The Fast Ethernet ports support network speeds of 10 Mbps 100 Mbps or 1000 Mbps They can operate in half and full duplex modes Auto sensing technology enables each port to automatically detect the speed of the device connected to it 10 Mbps 100 Mbps or 1000 Mbps and adjust its speed and duplex accordingly G1 G2 The switch is equipped with 2 auto sensing 10 Mbps 100 Mbps or 1000 Mbps Gigabit Ethernet network ports which use RJ 45 connectors They can operate in half and full duplex modes mini GBIC 1 2 The mini GBIC gigabit interface converter port is a connection
42. 0 Voice System Installation and Configuration Guide for Setup Wizard 22 Getting Started Introducing Components of the SPA9000 Voice System Getting to Know Your WRV200 Router WRV200 is a VPN router with a Wireless G access point for small offices and home offices It is strongly recommended for use with the SPA9000 Voice System D NOTE A Wireless G router is required if you are using wireless components such as the WIP310 telephone WRV200 Front Panel LINKSYS wrv200 KI Wireless G VPN Router with RangeBooster LED Port Description Power Green The router is receiving power Flashing Green The router is running a diagnostic test DMZ Green The router has an available DMZ port Flashing Green The router is sending or receiving data over the DMZ port Internet Green The router is connected to a Broadband Access device at the indicated speed 10 100 1000 Flashing Green The router is transmitting or receiving data over the Internet port SPA9000 Voice System Installation and Configuration Guide for Setup Wizard 23 Getting Started Introducing Components of the SPA9000 Voice System LED Port Description Wireless Green The router has a successful wireless connection Flashing Green The Router is actively sending or receiving data over the wireless network 1 4 Ethernet These four LEDs correspond to the router s four
43. 000 Network Installation page to connect the SPA9000 Do not connect anything to the SPA9000 s ETHERNET port Use only the SPA9000 s INTERNET port Refer to the SPA9000 Voice System Administration Guide for more information about the ETHERNET port You will not hear a dial tone from the analog phone when you take it off hook To use the integrated voice response IVR system press the asterisk key four times STEP 5 Click Next to continue to the next page Continue with the next procedure Installing the SPA400 Optional on page 53 SPA9000 Voice System Installation and Configuration Guide for Setup Wizard 52 Connecting the Equipment 4 Connecting and Configuring the Equipment New Installation Installing the SPA400 Optional SPA400 SPA9000 IP PBX Power Power Analog Phone Lines for PSTN Access When you click the Next button on the first SPA9000 Network Installation page the Wizard guides you through the process of installing the SPA400 SPA9000 Network Installation If you plan on connecting to a PSTN voice service provider the following steps will help you configure the SPA400 Up to 4 SPA400s may be used in a SPA9000 voice system network If you do not need to connect to the PSTN and you do not use SPA400 to provide voice mail click the Skip button below 1 Connect your SPA400s to the switch 2 Connect each FXO port of SPA400 you plan to use to the wall telephone soc
44. 000 Voice System Installation and Configuration Guide for Setup Wizard 48 Connecting the Equipment 4 Connecting and Configuring the Equipment New Installation End User License Agreement You must click EULA read the license agreement and click Accept in order to use the Wizard for the first time The Wizard displays the SPA9000 Installation page once you have accepted the EULA eo cece End User License Agreement Please review the license agreement below Press the PAGE DOWN key or use the Scroll Bar to see the rest of the agreement End User License Agreement IMPORTANT PLEASE READ THIS END USER LICENSE AGREEMENT CAREFULLY DOWNLOADING INSTALLING OR USING CISCO OR CISCO SUPPLIED SOFTWARE CONSTITUTES ACCEPTANCE OF THIS AGREEMENT CISCO SYSTEMS INC OR ITS SUBSIDIARY LICENSING THE SOFTWARE INSTEAD OF CISCO SYSTEMS INC CISCO 1S WILLING TO LICENSE ITS SOFTWARE TO YOU ONLY UPON THE CONDITION THAT YOU ACCEPT ALL OF THE TERMS CONTAINED IN THIS END USER LICENSE AGREEMENT PLUS ANY ADDITIONAL LIMITATIONS ON THE LICENSE SET FORTH IN A SUPPLEMENTAL LICENSE AGREEMENT ACCOMPANYING THE PRODUCT COLLECTIVELY THE AGREEMENT TO THE EXTENT OF ANY CONFLICT BETWEEN THE TERMS OF THIS END USER LICENSE AGREEMENT AND ANY SUPPLEMENTAL LICENSE AGREEMENT THE SUPPLEMENTAL LICENSE AGREEMENT SHALL APPLY BY DOWNLOADING INSTALLING OR USING THE SOFTWARE YOU ARE BINDING YOURSELF AND THE BUSINESS ENTITY THAT YOU REPRESENT COLLECTIVELY
45. 15 47 xml E PBXO00E08DD67EB 05 09 2008 16 04 xml 2 PBXOOOEOSDD67EB 05 09 2008 16 56 xml Desktop PBXOOOEO8DD67EB 05 09 2008 17 18 xml i PBXOOOEOSDD67EB 05 09 2008 17 21 xml J A PBXO00E08DD67EB 05 13 2008 23 40 xml My Documents My Computer PABORN W My Network File name PEX000E0SDD67EB 05 13 2008 23 40 xm Y Open Places Files of type SPA XML File xml X Cancel STEP 13 Click Open to start the load from file STEP 14 Click OK to when the Load Succeeded message appears STEP 15 Select Save configuration to device STEP 16 Click Next to preview the changes that will be sent to the phone STEP 17 Click OK to close the preview window STEP 18 Wait while the Wizard displays progress messages and reboots the phone STEP 19 Click OK when the Save Succeeded message appears The new phone now has the same configuration as the replaced phone and is ready for use SPA9000 Voice System Installation and Configuration Guide for Setup Wizard Maintaining Your SPA9000 Voice System 6 Removing a Forgotten Password Expert Only Removing a Forgotten Password Expert Only In the event that a password has been forgotten and needs to be changed you can reset the password STEP 1 Locate the device s most recent backup file STEP 2 Make a copy of the backup file STEP 3 Edit the copied backup file STEP 4 Locate the lt Admin_Passwd gt parameter Example lt Admin_Passwd gt
46. 942 and SPAQ962 you also can configure the line keys for shared line appearances SLA Busy Lamp Field BLF Speed Dial SD and Call Pickup CP afiafi sco Configure Client Station If you have previously factory reset the SPA IP Phone it will take upwards of 1 minute before it will show up in the list below Hit the refresh list button to refresh the list of IP Phones to configure Select an IP Phone to configure from the list to the right Current Phone eee 000e08dd575e SPA phone is ready for configuration when the SPA901 is ready for Refresh List MAC address and the extension number are configuration when both LEDs displayed and all line lights turn to green are off STEP 1 Click Refresh List to cause the Wizard to search for recently added phones STEP 2 From the Current Phone list choose the MAC address of the first phone that you want to configure and then click Next to cause the Wizard to connect to the phone As you go through these steps refer to your list of phones extensions and MAC addresses in order to assign each phone to its associated owner After you choose a phone from the list and click the Next button the Wizard verifies that the selected device passes the minimum firmware version requirement If outdated firmware is detected a message appears You must upgrade the firmware if this message appears See Upgrading the Phone Firmware If Prompted on page 93 SPA9000 Voice Sys
47. Address on the SPA400 If Prompted on page 55 a If the Main Menu appears continue with the configuration See Configuring the SPA9000 on page 57 Configuring a Static IP Address on the SPA400 If Prompted The Wizard tests each SPA400 device to verify that it is configured with a static IP address in order to ensure professional grade uptime The SPA400 devices would not be available for PSTN calls or voice mail services if its IP address was changed by a DHCP server Complete this procedure if the Wizard displays the following message Device is configured to use DHCP STEP 1 Click OK to display the Network Settings page SPA9000 Network Installation It is required that SPA9000 and SPA400s be assigned static IP addresses outside of your router s DHCP pool Make any necessary changes Click Next to save changes for all devices MAC Device oo 83923c59c SPA400 7 Refresh List 192 168 2 254 m SPA9000 Voice System Installation and Configuration Guide for Setup Wizard 55 Connecting the Equipment Connecting and Configuring the Equipment New Installation 4 STEP 2 From the Connection drop down list choose Static IP A WARNING Do not guess at values for the fields on this page because your SPA400 devices will not properly function without proper network settings Refer to the information that you collected before beginning the installation STEP 3 Enter the following inf
48. Attendant Console Adding a Phone to an Existing Configuration Replacing a Phone Experts Only Removing a Forgotten Password Expert Only Information for Expert Users Wizard Directories Appendix A Installation Workbook Appendix B Where to Go From Here Product Resources Related Documentation Appendix C Additional Information Appendix D Support Contacts SPA9000 Voice System Installation and Configuration Guide for Setup Wizard Preface Preface This guide helps you to prepare your site and to complete the basic installation and configuration of the SPA9000 Voice System by using the Configuration Wizard This guide describes the SPA9000 Voice System and its components It also presents step by step instructions to help you to install and configure the system to select the features that the business needs to verify the installation and to resolve any problems that occur Purpose and Audience on page v Included Firmware on page vi Document Conventions on page vi Finding Information in PDF Files on page vii Purpose and Audience This document is written for SPA9000 Voice System administrators who want to install configure and manage the SPA9000 Voice System by using the Setup Wizard This guide will help you to complete the following tasks Configure new installations of the SPA9000 Voice System Configure existing installations of the SPA9000 Voice System Backup and
49. Gateway ISDN Phone Lines Internet SPA9000 Voice System Installation and Configuration Guide for Setup Wizard 16 Getting Started Introducing Components of the SPA9000 Voice System Introducing Components of the SPA9000 Voice System This section describes the features of the components of the SPA9000 Voice System including the SPA9000 the SPA400 and the various models of SPA9xx phones Getting to Know Your SPA9000 on page 17 Getting to Know Your SPA400 on page 19 Getting to Know Your IP Phones and Accessories on page 21 Getting to Know Your WRV200 Router on page 23 Getting to Know the SLM224P Switch on page 25 Getting to Know Your SPA9000 The SPA9000 is an IP PBX system with high end features comparable to traditional large business voice services This section describes the LEDs on the front panel and the ports on the back panel of the device SPA9000 Front Panel LED Description Notes Power Green The device is receiving power and is connected to the Internet Flashing Green The device is receiving power but is not connected to the Internet Unlit The device is not receiving power SPA9000 Voice System Installation and Configuration Guide for Setup Wizard 17 Getting Started Introducing Components of the SPA9000 Voice System LED Description Notes Internet Green The device is connected to the Inter
50. Hunt Groups page Localization e for SPA9000 and SPA400 By default the Dial plan entry shows the he country setting This may not be the same as the original dial urrently taking on To see the original value uncheck Timezone GE US Eastern x Date Format month day bd I Resync to PC time NPsever E Update dial plan based on locale Dial plan tse 3469 1S0 98 2 S xxxnxnl 98 2 SxxnxnxnnnS Ol 98 1 2 S xxxxxnxnxS Ol 98 011 xx lene 234567 You can localize the SPA9000 by selecting your country time zone preferred date and time formats and NTP server The SPA9000 will update the dial plan and the Auto Attendant prompts based on the selected country Phones get the time settings from the SPA9000 The SPA9000 may get its time settings from multiple sources its internal clock the specified NTP server or the service providers including SPA400 devices When the SPA9000 is offline not subscribed to a service provider with no specified NTP server or no connection to a specified NTP server the internal clock is used When there is an NTP server and one or more service providers the source that provided the time most recently is used as the time source Usually this source is the service provider because the time is updated whenever the SPA9000 re registers with the service provider order of minutes The NTP server time update occurs less frequently order of hours When there is a SPA4OO the tim
51. IP Address screen appears after you complete these troubleshooting steps enter the IP address and then click Next to continue Configuring a Static IP Address on the SPA9000 If Prompted The Wizard tests the SPA9000 device to verify that it is configured with a static IP address in order to ensure professional grade uptime The SPA9000 device would not be able to provide PBX functions to devices that cannot locate it if its IP address was changed by a DHCP server Complete this procedure if the Wizard displays the following message D evice s configured to use DHCP SPA9000 Voice System Installation and Configuration Guide for Setup Wizard 59 Connecting the Equipment 4 Configuring the SPA9000 STEP 1 Click OK to display the SPA9000 Network Installation Static IP page afiafi cisco SPA9000 Network Installation It is required that SPA9000 and SPA400s be assigned static IP addresses outside of your router s DHCP pool Make any necessary changes Click Next to save changes for all devices MAC Device 000E08E1B469 SPA9000 Subnet Mask 255 255 oe 132 182 De Click to use default for emoty fields Secondary DNS Oo 8 0 0 STEP 2 From the Connection drop down list choose Static IP STEP 3 Enter the following information to configure the static IP address WARNING Do not guess at values for the fields on this page because your SPA9000 device will not properly function without proper network setting
52. SP supports Session Border Controller SBC enter its name or IP address here User ID Enter the user ID for the ITSP account The user ID is often the direct inward dial DID number Password Enter the password for the ITSP account SPA9000 Voice System Installation and Configuration Guide for Setup Wizard 64 Connecting the Equipment 4 Configuring SPA9000 Voice Service Lines ajj cisco Configure SPA9000 ITSP Voice Service You must have a service provider if you are to make and receive external calls In this step you are minimally required to have a proxy user ID i a proxy server net 19725550100 i E e NAT Keep Alive Interval seconds O ano 8 S t NAT Keep Alive Message NAT Keep Alive Desfinaton Mandatory fields STEP 4 Click Next to display the SPA9000 NAT Traversal page SPA9000 Voice System Installation and Configuration Guide for Setup Wizard 65 Connecting the Equipment 4 Configuring SPA9000 Voice Service Lines Configuring SPA9000 NAT Traversal The SPA9000 NAT Traversal page appears after you click the Next button on the Configure SPA9000 ITSP Voice Service page SPA9000 NAT Traversal If your SPA9000 is behind a router firewall and you do not have an outbound proxy you can use settings on this page to traverse the NAT Otherwise just click Next EXT IP EXT SIP Port EXT RTP Port Min STUN Server Yea No Proceed according to the NAT traver
53. SPA9000 Voice System By using this workbook you can minimize the installation time and ensure that all setup requirements are met This workbook is designed to help SPA9000 Voice System installation technicians and can be used as a training guide and checklist for VARs and Service Providers Customer Information Company Name Contact Name Commercial Contact Phone Number Commercial Contact Email Address Commercial Alternate Contact Phone Number Contact Name IT Responsible Contact Phone Number IT Responsible Contact email address IT Responsible Installation Location SPA9000 Voice System Installation and Configuration Guide for Setup Wizard 144 Installation Workbook A City and Postal Code Site Survey Date and Date Method circle one ON SITE BY PHONE Installation Schedule Date Site Survey Survey date Survey by Service Provider Information If you have multiple service providers copy this page as needed You can configure the four SPA9000 interfaces with different service providers Service Provider Name Service Provider Contact Information Service Order Number Service Activation Date Service Order Type SPA9000 Voice System Installation and Configuration Guide for Setup Wizard Installation Workbook Provisioning Information SIP Proxy
54. Submit Confirmation The changes you have made have not been stored on the SPA9000 voice system devices If you are ready to save your changes click the Submit button below Click the Preview button to see the changes you are about to submit Click the Back button if any settings need to be changed Click the Submit button to save all changes STEP 15 You can click Preview to preview the changes that will be submitted to the SPA9000 Click OK to close the preview STEP 16 Click Submit to save the changes to the SPA9000 SPA9000 Voice System Installation and Configuration Guide for Setup Wizard 126 Maintaining Your SPA9000 Voice System Using the Advanced Features Menu 6 STEP 17 Wait while the Wizard displays progress messages and saves the changes STEP 18 Click OK when the Submit Succeeded message appears STEP 19 Test the system by making an inbound call and navigating through the AA menu options Be sure to test all of the options that you announced in your welcome greeting Localizing Your SPA9000 Voice System You can localize the date and time dial plan phone display language and the Auto Attendant language The phone display dictionary files are included in the Wizard release package If you download new dictionary files from www cisco com go smallbiz save them in the Wizard s dct sub directory The default AA prompts are available in nine different languages English is used unless y
55. This value is inserted by the server in response to any requests Click Next to display the parameters that the Wizard will submit to the SPA9OOO Parameters to be submitted to SPA9000 192 168 2 191 lt flat profile gt lt EXT_IP gt 69 231 1 88 lt EXT_IP gt lt Handle_VIA_teceived gt Yes lt Handle_VIA_teceived gt lt Handle_VIA_tport gt Yes lt Handle_VIA_rport gt lt lnsert_VIA_teceived gt Yes lt Insert VIA_received gt lt Insert_VIA_rportbYes lt Insert_VIA_rport gt lt Substitute_VIA_Addr gt Yes lt Substitute VIA_Addr gt lt Send_Resp_To_Sre_Port gt Yes lt Send_Resp_To_Src_Port gt lt NAT_Mapping_Enable_3_ gt Yes lt NAT_Mapping_Enable_3_ gt lt flat profile gt Click OK to close the parameter preview window and cause the Wizard to submit the changes to the SPA9000 and reboot it Setting the EXT SIP Port This setting allows you to change the SIP port that the SPA9000 inserts into all outbound SIP messages Enter the EXT SIP port number that you need to use 1096 in this example Click Next to preview the parameters that the Wizard will send to the SPA9000 Click OK to close the parameter preview dialog box and to cause the Wizard to submit the changes to the SPA9000 and reboot it SPA9000 Voice System Installation and Configuration Guide for Setup Wizard 113 Maintaining Your SPA9000 Voice System 6 Using the Advanced Features Menu A CAUTION STEP 1 STEP 2 STEP 3 Using
56. Using the Advanced Features Menu About the AA Script Options The Wizard provides three AA script options Default Basic and Advanced The following table will help you to choose which script is best for your business Table 1 Comparison of Auto Attendant Scripts Greetings and Menu Default AA Basic AA Advanced AA Options You can record your own x x X welcome greeting Callers can dial any X X X extension Callers also can press 0 for X X an operator or 1 for a location and hours message Callers also can choose from X a menu that includes up to three hunt groups such as Sales Service or Billing Callers hear a different X greeting when the business is closed SPA9000 Voice System Installation and Configuration Guide for Setup Wizard 118 Maintaining Your SPA9000 Voice System 6 Using the Advanced Features Menu Preparing to Configure Your AA Script Before you configure your AA script complete the following tasks STEP 1 Configure the SPA9000 Call Routing Rule to direct inbound calls to the Auto Attendant See Configuring Inbound Call Routing on page 72 STEP 2 Become familiar with the default greetings that are provided on the SPA9000 The default welcome greeting is If you know your party s extension you may enter it now Prompt 1 The default message for a valid extension number is Your call has been forwarded Prompt 2 The def
57. alled and configured using the Setup Wizard it is recommended that you perform some basic tests to ensure that the SPA9000 Voice System is properly installed and configured Chapter 5 Testing Your SPA9000 Voice System provides basic steps for verifying your SPA9000 Voice System is properly installed and is operational D Maintaining the SPA9000 Voice System Using the Wizard After the system is installed configured and operational it is possible that you require to update the system e g to add a new extension because there is a new employee on the business or to add a new SPA4O0 because of additional PSTN traffic Chapter 6 Maintaining Your SPA9000 Voice System explains all individual menu options for performing basic and advanced configuration tasks SPA9000 Voice System Installation and Configuration Guide for Setup Wizard 29 Preparation Site Survey This chapter is essential reading before you begin installing the equipment or configuring the system To ensure that the installation process goes smoothly verify that you have the required services equipment and information Refer to the following topics Site Survey on page 30 System Design Considerations on page 31 Network Setup Review on page 33 Quality of Service on page 35 Local Area Network Design on page 35 Services and Equipment on page 36 The site surveys consists of gathering relevan
58. ard ii Contents Upgrading SPA9000 Firmware If Prompted 62 Configuring SPA9000 Voice Service Lines 63 Configuring SPA9000 NAT Traversal 66 Configuring Steering Digits and Outbound Call Routes 67 Configuring the SPA400 Voice Mail Server Optional 68 Configuring the Internal Phone Extensions 69 Configuring Inbound Call Routing 72 Configuring Hunt Groups Optional 73 Localizing the SPA9000 76 Customizing the Auto Attendant Prompts Optional 78 Configuring Client Stations 82 Configuring a Client Station 85 Installing a Localized Client Dictionary for a Client Station 88 Choosing a Background Picture and Screen Saver 90 Submitting the Client Station Settings 92 Upgrading the Phone Firmware If Prompted 93 Localizing the SPA400 Voice Mail Prompts Optional 94 Chapter 5 Testing Your SPA9000 Voice System 96 Chapter 6 Maintaining Your SPA9000 Voice System 97 Using the Main Menu 98 Upgrading the Firmware 100 Configuring ISDN Connectivity 103 Backing Up and Restoring Device Configurations 106 Backing Up the Device Configurations 106 Restoring a Previous Configuration to a Device 108 Using the Advanced Features Menu 111 Modifying the NAT Settings 112 Assigning Client Extensions 115 Managing Hunt Groups 116 Configuring the Auto Attendant 117 SPA9000 Voice System Installation and Configuration Guide for Setup Wizard iii Contents Localizing Your SPA9000 Voice System Managing Administrative Passwords Configuring the SPA932
59. ault message for an invalid extension number is Not a valid extension please try again Prompt 3 The default message when the user presses the pound key is Goodbye Prompt 4 You can add additional messages by using prompts 5 to 7 When you use the Wizard to configure your AA script you will use prompt 5 for the welcome greeting prompt 6 for the non office hours message Advanced AA only and prompt 7 for the location and hours message Basic AA and Advanced AA STEP 3 If you plan to create your own greetings consider your options You can use the SPA9000 Interactive Voice Response IVR feature to record your greetings The Wizard will guide you through this process You will need to connect an analog phone to the Phone 1 port of the SPA9OOO You can upload WAV files to use as greetings Record these files in 8KHz Mono G 7 1 1u format Each greeting must be less than 60 seconds The total size of all greetings must be less than 94 5 seconds STEP 4 Depending on the type of AA that you plan to use write your welcome greeting Default AA example Thank you for calling lt name of company gt You may enter your party s extension or press lt extension number gt for the receptionist a NOTE Alternatively the Default AA script can use the default welcome greeting If you know your party s extension you may enter it now SPA9000 Voice System Installation and Configuration Guide fo
60. aversal mechanisms You can find this page under Main Menu gt Advanced Features gt NAT Settings A NOTE Modify your NAT settings ONLY with guidance from your ITSP cisco SPA9000 NAT Traversal If your SPA9000 is behind a router firewall and you do not have an outbound proxy you can use settings on this page to traverse the NAT Otherwise just click Next EXT IP or Ka ca CE o m0 Setting an External IP Address EXT IP Configuring NAT mapping in the SPA9000 is recommended only if the ITSP network does not provide a Session Border Controller functionality In this case you can set an external public IP address to perform a static permanent mapping on SPA9000 This solution requires that the following conditions are met The external public IP address is static The router uses a symmetric NAT mechanism The LAN switch is configured to enable Spanning Tree Protocol and Port Fast on the ports to which the SPA9000 and the SPAQxx phones are connected See Connecting and Configuring the Switch on page 38 SPA9000 Voice System Installation and Configuration Guide for Setup Wizard 112 Maintaining Your SPA9000 Voice System 6 Using the Advanced Features Menu STEP 1 STEP 2 STEP 3 STEP 4 STEP 1 STEP 2 STEP 3 Enter the public IP address of your router in the EXT IP field Select VIA Enable to cause the SPA9000 to process the received IP address in the VIA header
61. ays the ITSP information that you entered previously No changes are required on this page STEP 4 Click Next to display the Configure Mediatrix page SPA9000 Voice System Installation and Configuration Guide for Setup Wizard 104 Maintaining Your SPA9000 Voice System 6 Configuring ISDN Connectivity Configure Mediatrix This is intended only to configure the SPA9000 s parameters For the Mediatrix gateway s configuration please refer to SPA9000 Mediatrix 440x ISDN gateway configuration guide available from www linksys itsp com and www linksys voip eu User ID fiss mi Display Name SPas000 a Back Next STEP 5 Enter the IP address of the Mediatrix device in the Proxy field STEP 6 Click Next to continue through each of the remaining SPA9000 configuration pages No other changes should be needed at this point STEP 7 When the Submit Confirmation page appears click Submit to save your changes ajral cisco Submit Confirmation The changes you have made have not been stored on the SPA9000 voice system devices If you are ready to save your changes click the Submit button below Click the Preview button to see the changes you are about to submit Click the Back button if any settings need to be changed Click the Submit button to save all changes Back Submit SPA9000 Voice System Installation and Configuration Guide for Setup Wizard 105 Maintaining Your SPA9000 Voice System 6 Backing Up a
62. button will display the name of the selected station Sales1 When an incoming call is directed to Sales1 both phones will ring and Line 2 on Sales2 will flash red The user at Sales can answer the call normally or the user at Sales2 can answer the call by pressing the Line 2 button If the call is answered and put on hold it can be resumed from either Sales1 or Sales2 BLF For aa Busy Lamp Field button choose a station from the drop down list and check the BLF box A Busy Lamp Field button is used to monitor calls on another station The button displays the name of the station that is being monitored The LED indicates the line status Red Busy Red Fast Blink Ringing Amber Failed to subscribe received 4xx response Amber Slow Blink Undefined may be no response to subscribe or BLF not specified To enable Call Pickup for the line check the CP box The user can press the button to answer a call that is ringing on the other station NOTE Call Pickup is available only if BLF also is enabled SPA9000 Voice System Installation and Configuration Guide for Setup Wizard 87 Connecting the Equipment 4 Configuring Client Stations SD Fora Speed Dial button check the SD box This feature can be used alone or in combination with BLF The button will display the name of the other station The user can press the button to place a call to the other station STEP 5 Click Next to display the Do
63. by using the Web User Interface instead of the Cisco SPA900 Voice System Setup Wizard End Users VARs and Service Providers SPA9000 Voice System Administration Guide Administration and configuration of system features using the SPA9000 and SPA400 Deployment options for ITSP PSTN and ISDN services SPA9000 SPA400 SPA900 series phones VARs and Service Providers SPA9x2 Phone Administration Guide Configuration and management of SPA9x2 series IP phones Deployment options with or without the SPA9Q000 IP PBX SPAQx2 series IP phones VARs and Service Providers SPA9000 Voice System Installation and Configuration Guide for Setup Wizard 160 Where to Go From Here Related Documentation Document Title Description Intended Audience SPA9x2 Phone User Guide Phone setup Phone features SPA9x2 series IP phones VARs and phone end users Analog Telephone Adapter Administration Guide Administration and use of Cisco Small Business ATAs PAP2T SPA2 102 SPA3 102 SPA8000 WRP400 and WRTP54G VARs system administrators and Service Providers User Guide for switch User Guide for router SPA9000 Voice System Installation and Configuration Guide for Setup Wizard B I Additional Information This appendix provides links to resources that provide additional information about Cisco Small Business a
64. cion for SPA9000 Auto Attendant j the pro eres pi to p4 for you based on your sstomized prompts p5 to p7 here ons of no more than 60 seconds oad The Prompt File The SPA9000 will choose the Auto Attendant prompts based on the selected country If you wish you can choose different language files from the Wizard s prompts folder or you can download your own custom Auto Attendant prompts To use the default prompts for the selected country do not make any selections on this page Click Next to go to the next page Custom prompts must be WAV files in 8KHz Mono G 7 11u format A prompt must not exceed 60 seconds in length Alternatively you can record custom prompts by using the IVR See Configuring the Auto Attendant on page 117 The default prompts are as follows pt If you know your party s extension you may enter it now p2 Your call has been forwarded SPA9000 Voice System Installation and Configuration Guide for Setup Wizard 78 Connecting the Equipment 4 Customizing the Auto Attendant Prompts Optional p23 Nota valid extension please try again p4 Goodbye Prompts 5 to 7 are available for custom greetings STEP 1 Choose the prompt number that you want to change and then click Browse a When the Open dialog box appears double click the folder for the language files that you want to install Open Tix Look in eo prompts x e
65. d Call Routing This example will define a hunt group called Sales so that inbound calls can be directed to Sales extension STEP 1 Check the Index check box for group 1 and then click Edit A dialog box appears STEP 2 Enter the hunt group information as follows Hunt Group Name A group name for the corporate directory entry Hunt Group Extension An extension number can be more digits example 500 Hunt Rule A method for alerting the member stations of an incoming call with the following choices Simultaneously Rings all phones at the same time Sequentially restart Rings each phone individually in order the sequence always starts with the first listed phone Sequentially next Rings each phone individually in order if a phone previously answered a call the sequence starts with the next phone in the list STEP 3 To add a station to the group click an extension number in the Available list and then click Add to move it to the Chosen list Available Chosen 49 WiringCloset 21 Patrick 22 Penn Ls Sitio Add All Remove lt lt Remove All Move Up Moye Down SPA9000 Voice System Installation and Configuration Guide for Setup Wizard 74 Connecting the Equipment 4 Configuring Inbound Call Routing STEP 4 STEP 5 STEP 6 STEP 7 STEP 8 STEP 9 STEP 10 STEP 11 To modify the ring order of the Chosen stations for sequential hunt rules click an extension
66. d Prompts for SPA9000 Auto Attendant M Automatically select AA prompts based on locale ompt Number y Load The Prompt Fie rompts Englsh_Urited States us_T wav ompt Number Load The Prompt File rompts Englsh_United States us_2wav ompt Number Load The Prompt File ompt Number Load The Prompt File ompt Number Load The Prompt File Cisco SPA9000 Voice System Setup Wizard v2 1 0 0 vos no SPA9000 The default prompts are as follows pt If you know your party s extension you may enter it now p2 Your call has been forwarded p23 Nota valid extension please try again p4 Goodbye Prompts 5 to 7 are available for custom greetings SPA9000 Voice System Installation and Configuration Guide for Setup Wizard Maintaining Your SPA9000 Voice System 6 Using the Advanced Features Menu STEP 6 Choose the prompt number that you want to change and then click Browse A NOTE If you do not need to change any prompts skip this step a When the Open dialog box appears double click the folder for the language files that you want to install Open 2x Look in e prompts e a Q My Recent Documents english_united_states E french german Desktop italian portuguese D spanish swedish My Documents SL My Computer LBEASON W co Mecca File name Places Files of type SPA Way File wav X Cancel b When the list of files appears do
67. d to the SPA900O It also includes an integrated voice mail application that supports up to 32 voice mail accounts with customized greetings providing the ability to receive and playback voice mail messages Each SPA400 occupies one of the four line interfaces on the SPA9000 The SPA400 has four ports for that can be connected to PSTN or ISDN lines IP Phones and Accessories The SPA9000 Voice System supports any of the Cisco SPA900 Series SIP IP Phones as well as the Cisco WIP310 Wireless IP Phone NOTE This guide explains how to configure the SPA9000 and the SPA400 to support the calling features on the phones For more information about the phones see the SPA9x2 Phone Administration Guide the SPA9x2 Phone User Guide and the Cisco Wireless G IP Phone User Guide Deployment Scenarios The SPA9000 Voice System can meet the calling needs of many small businesses Various deployment scenarios are possible This section includes the following examples PSTN Access and Local Voice Mail on page 13 ITSP Service Only on page 14 ITSP Service PSTN Access and Local Voice Mail on page 15 ITSP Service PSTN and ISDN Access and Local Voice Mail on page 16 SPA9000 Voice System Installation and Configuration Guide for Setup Wizard 12 Getting Started 1 Deployment Scenarios PSTN Access and Local Voice Mail In this scenario the customer requires a robust phone system but is not using VoIP s
68. device Connecting the Switch to the Router on page 39 Configuring the Switch on page 40 In this guide the SLM224P switch is used in all examples However various Cisco switches can be used with SPA9000 Voice System Cisco recommends use of the SLMxxxP SRWxxxP and SRWxxxMP switch product families with SPA9000 Voice System For more information visit www cisco com go smallbiz SPA9000 Voice System Installation and Configuration Guide for Setup Wizard 38 Connecting the Equipment 4 Connecting and Configuring the Switch Connecting the Switch to the Router In this procedure you connect the switch to the router and a power source Internet Integrated Router Access Device SLM224P Ethernet Switch Administration Computer STEP 1 Connect an Ethernet network cable to one of the Ethernet ports on your router Then connect the other end of the cable to an Ethernet port on the switch STEP 2 Connect an administrative computer to an Ethernet port on the switch The PC needs to have an IP address on the same network as the switch which has a default IP address of 192 168 1 254 STEP 3 Connect the power cord to the back of the switch and then connect the power adapter to an electrical outlet The Power LED is solid amber during the Power On Self Test POST Then the LED is solid green You are ready to configure the switch SPA9000 Voice System Installation and Configuration Guide for
69. displays progress messages and reboots the phone The STEP 9 assigned name and extension number appear on the phone display Click OK when the Submit Succeeded message appears Replacing a Phone Experts Only STEP 1 STEP 2 STEP 3 STEP 4 STEP 5 STEP 6 STEP 7 STEP 8 Replace a phone with an identical replacement model as follows Disconnect the phone to be replaced and note its MAC address Install the new phone and note its MAC address Locate the most recent backup for the replaced phone Copy the backup file and save it using the MAC address of the new phone Perform a factory default reset on the new phone Navigate to the Wizard s Main Menu select Save Load Configuration Click Next to display the Save Load Configuration Page Click Refresh List to cause the Wizard to locate the newly added phone SPA9000 Voice System Installation and Configuration Guide for Setup Wizard 139 Maintaining Your SPA9000 Voice System 6 Replacing a Phone Experts Only STEP 9 Select the new phone from the Device drop down menu STEP 10 Select Retrieve configuration from file STEP 11 Click Next to display the Open file dialog STEP 12 Navigate to the renamed backup file Look in backups x ce EA a PBXOOOEOSDD67EB 05 09 2008 15 21 xml D PBXOOOEO8DD67EB 05 09 2008 15 23 xml MyRecent 9 PBXOODEOS8DD67EB 05 09 2008 15 45 xml Documents 5 pBXOOUEDSDD67EB 05 09 2008
70. e display You can change the extension number later if needed Click Next to display the Configure Client Station page Configure Client Station If you have previously factory reset the SPA IP Phone it will take upwards of 1 minute before it will show up in the list below Hit the refresh list button to refresh the list of IP Phones to configure Select an IP Phone to configure from the list to the right Keala i SPA phone is ready for configuration when the SPA901 is ready for Refresh List MAC address and the extension number are configuration when both LEDs displayed and all line lights turn to green are off From the Current Phone drop down list choose the MAC address of the new phone Click Next to display the next Configure Client Station page From the Station Name drop down list choose an available name or click Add New to enter a new name and extension number SPA9000 Voice System Installation and Configuration Guide for Setup Wizard 138 Maintaining Your SPA9000 Voice System Replacing a Phone Experts Only 6 If you click Add New a dialog box appears Enter a name and extension number If you want this station to have voice mail select the Voice Mail check box and then enter the Mailbox ID and Mailbox PIN After entering the information click OK Add a new client extension Name Extension Mailbox E Mailbox ID Mailbox PIN cme STEP 8 Wait while the Wizard
71. e appears after you click the Next button on the Configure Outbound Call Routes page Configure SPA9000 Voicemail Server How will the voice mail accounts be handled Note that if you change your voice mail settings you might have to reconfigure your client stations My ITSP provides multiple voice mail accounts have a separate voice mail server which provides a voice mail account for each extension don t have multiple voice mail accounts from either my ITSP or a separate voice mail service provider use the SPA400 as my voice mail server SPA9000 Voice System Installation and Configuration Guide for Setup Wizard 68 Connecting the Equipment 4 Configuring the Internal Phone Extensions STEP 1 STEP 2 To configure SPA400 voice mail service select the fourth option I use the SPA400 as my voice mail server This example assumes that you are using the SPA400 voice mail service If you are not using SPA400 voice mail service click the appropriate option If you have voice mail service through your ITSP select the first option If you are using a Separate voice mail server select the second option I have a separate voice mail server If you do not have voice mail service and do not want to configure a SPA400 as a voice mail server select the third option I don t have multiple voice mail accounts Click Next to go to the SPA9000 Internal Phone Extensions page and continue with th
72. e next procedure Configuring the Internal Phone Extensions For each phone you must configure a name and extension number On this page you can set up the list of extensions that will be available when you set up the phones For each extension you can optionally enable and assign a voice mail box The Configure the SPA9000 Internal Phone Extensions page appears when you click the Next button on the Configure SPA9000 Voicemail Server page SPA9000 Voice System Installation and Configuration Guide for Setup Wizard 69 Connecting the Equipment Configuring the Internal Phone Extensions etfuet us cisco Configure SPA9000 Internal Phone Extensions Extension names must start with an alphabetic character and cannot contain spaces Extension numbers cannot be more than 4 digits Changing existing extensions will affect associated phones and hunt group groups Refer to the User Guide 00 00 0000 0 a User Guide Clear All STEP 1 Plan which devices you will assign to each person Refer to the following example User Extension Voice Mail MAC Address Ending FXS1 WiringCloset 49 Not applicable Not applicable 1 Patrick 21 y 575e 2 Penny 22 y 3a9b 3 Jarryd 23 y 29b8 DA NOTE No spaces are allowed in the names STEP 2 For each Index number enter the following information Name Enter a name for the phone The name must begin with a letter and must not co
73. e source is the designated NTP server The NTP server set on the localization page applies to both SPA9000 and SPA400 SPA9000 Voice System Installation and Configuration Guide for Setup Wizard 76 Connecting the Equipment 4 Localizing the SPA9000 STEP 1 As needed select your Country Time Zone Date Format Time Format and NTP Server STEP 2 Check the Update dial plan based on locale check box to update the default dial plan US based with the appropriate settings for your location If you check the Resync PC check box then the SPA9000 s internal clock will be set to be in sync with the PC This does not apply to the SPA400 since its internal clock cannot be set If you check the Update Dial Plan check box the dial plan is automatically updated based on the selected locale This selected dial plan overwrites any existing customized dial plan on the SPA9000 and on the phones For detailed information about configuring a dial plan refer to the SPA9000 Voice System Administration Guide STEP 3 Click Next to display the Download Prompts for SPA9000 Auto Attendant page SPA9000 Voice System Installation and Configuration Guide for Setup Wizard 77 Connecting the Equipment 4 Customizing the Auto Attendant Prompts Optional Customizing the Auto Attendant Prompts Optional The Download Prompts for SPA9000 Auto Attendant page appears after you click the Next button on the Localization page Download s
74. echnologies to provide symmetric or asymmetric connectivity to a small business These technologies vary on the available bandwidth and on the quality of service It is generally recommended that you use broadband access with a Service Level Agreement that provides quality of service If there is not a Service Level Agreement with regard to the broadband connection quality of service the downstream audio quality may be affected negatively under heavy load conditions bandwidth utilization beyond 80 To eliminate or minimize this effect Cisco recommends one of the following actions For broadband connections with a bandwidth lower than 2 Mbps perform the call capacity calculations by assuming a bandwidth value of 50 of the existing broadband bandwidth For example in the case of a 2 Mbps uplink broadband connection assume 1 Mbps Limit the uplink bandwidth in the Integrated Access Device to this value This setting helps to maintain the utilization levels below 60 thus reducing jitter and packet loss m Use an additional broadband connection for voice services only A separate connection is required when the broadband connection services do not offer quality of service and when it is not possible to apply the above mentioned utilization mechanism SPA9000 Voice System Installation and Configuration Guide for Setup Wizard 32 Preparation Network Setup Review Network Setup Review The Local Area Network LAN is the commu
75. ectory C linksys If you run another copy of the Wizard from another PC you will have two sets of files and your system settings will be affected Before using the Wizard on another PC first copy the C Vinksys PBX lt MAC address gt act file to the second PC in order to populate the Wizard s phone extension table SPA9000 Voice System Installation and Configuration Guide for Setup Wizard 43 Connecting the Equipment 4 Required Information Wizard User Guide Click User Guide to display this User Guide The User Guide must exist in the Wizard s messages directory In the event that the file is not found download this guide from www cisco com go smallbiz Then open the Wizard folder move the file to the messages sub directory and change its name to ug_english pdf Required Information Before you start using the Wizard use the following pages to gather the information that you will need to provide in response to the Wizard prompts IP Addresses NOTE When choosing static IP addresses for your SPA equipment it is recommended to set an IP address that is outside the address range assigned by the DHCP server For example if the DHCP server assigns IP addresses in the range from 192 168 1 50 to 192 168 1 254 you should select a static IP address between 192 168 1 2 and 192 168 1 49 SPA9000 static IP address SPA400 static IP address Subnet mask Gateway IP address Primary DNS server IP addr
76. er for an external call You can use a prefix to determine which line is chosen for a particular type of call This example uses 8 for Service Provider 1 and 9 for Service Provider 2 These Service Provider fields correspond to Line 1 4 on the Configure SPA9000 Voice Services page In an earlier example Line 1 was configured for relatively inexpensive ITSP service and Line 4 was configured for PSTN access When a user presses 9 the call is transmitted via the ITSP To choose steering digits you can use any digit that is not the first digit of an extension number For example if your extension numbers are 1xx for primary extensions and 2xx for hunt groups the numbers 3 9 are available for steering digits SPA9000 Voice System Installation and Configuration Guide for Setup Wizard 67 Connecting the Equipment 4 Configuring the SPA400 Voice Mail Server Optional STEP 3 Alternatively to configure custom routing complete the following tasks a Check the Custom routing rule check box b Make changes in the Call Routing Rule field and the Line Dial Plan fields as needed D NOTE This configuration requires knowledge of the syntax for call routing rules and line dial plans For more information see the SPA9000 Voice System Administration Guide STEP 4 Click Next to display the Configure SPA9000 Voicemail Server page Configuring the SPA400 Voice Mail Server Optional The Configure SPA9000 Voicemail Server pag
77. er powering the SPA400 before you click the Next button STEP 2 Click Next to cause the Wizard to discover all SPA400 devices that are connected to the network STEP 3 Wait as the progress messages appear on the PC screen The following alerts may appear You have no SPA400s connected in your network This message may appear if the SPA400 was not fully booted up when the Wizard began the auto detection process or if the Wizard is running ona computer that is not on the same local network as the SPA9000 Click OK to close the message After you resolve the issues click Next to cause the Wizard to auto dectect the SPA400 devices Then continue with this procedure SPA400 password needed This message appears if the SPA400 previously was configured with a password Enter the password and then click OK By default the SPA400 has no password so this message should not appear if you are installing a new device The Wizard expects the SPA400 administrative user name to be the default Admin with a capital A SPA9000 Voice System Installation and Configuration Guide for Setup Wizard 54 Connecting the Equipment 4 Connecting and Configuring the Equipment New Installation STEP 4 Proceed according to the prompt or menu that appears Ifa Click OK to Upgrade message appears click OK to upgrade the firmware Ifthe Device is configured to use DHCP message appears configure a static IP address See Configuring a Static IP
78. ervices The SPA9000 Voice System is deployed with a SPA9000 IP PBX one SPA400 for PSTN access with four FXO ports and another SPA400 for local voice mail service Up to 16 IP phones can be installaed Optionally analog phones or fax machines not illustrated can be connected to the two phone ports on the SPA9000 Up to 16 IP Phones SPA9000 IP PBX SPA400 a for PSTN Access Analog Phone Lines SPA9000 Voice System Installation and Configuration Guide for Setup Wizard 13 Getting Started 1 Deployment Scenarios ITSP Service Only In this scenario a customer has no legacy telephone numbers and either needs no voice mail at all or has voice mail hosted by the ITSP The SPA9000 Voice System is deployed with the SPA9000 IP PB and VoIP service Up to 16 IP phones can be installaed Optionally analog phones or fax machines not illustrated can be connected to the two phone ports on the SPA9000 Up to 16 IP Phones VE fs SPA9000 IP PBX WRV200 Router Integrated Access Device A Internet SPA9000 Voice System Installation and Configuration Guide for Setup Wizard 14 Getting Started 1 Deployment Scenarios ITSP Service PSTN Access and Local Voice Mail In this scenario the customer wants to use ITSP service for reduced long distance fees but needs to support legacy local telephone numbers for example to receive calls to a legacy telephone number or to place outbound calls in the
79. ess __ Secondary DNS server IP address NTP server name or IP address _ ITSP Information SIP Proxy sip com User ID Password SPA9000 Voice System Installation and Configuration Guide for Setup Wizard 44 Connecting the Equipment Required Information 4 Does the ITSP deploy Session Border Controller for NAT traversal Yes No Steering Digits Steering digit forthe ITSP Line 1S iPtrunk 0 12 3 4 5 6 7 8 9 Steering digits for each SPA400 Line 1 ifno ITSP O 1 2 3 Line2 0 12 3 4 5 6 Line3 O0 12 3 4 5 6 6 N N N A Line4 O 1 2 3 4 5 5 8 8 8 6 7 8 9 9 9 9 Voice Mail Configuration Complete the appropriate section below ITSP voice mail Mailbox subscribe URL Mailbox Deposit URL Mailbox Manage URL Separate voice mail server Voice mail Proxy Mailbox subscribe URL Mailbox deposit URL Mailbox manage URL User ID Password No voice mail SPA400 voice mail server SPA9000 Voice System Installation and Configuration Guide for Setup Wizard 45 Connecting the Equipment Required Information Phones Name Extension Voicemail 2 MAC Address Ending SPA9000 FXS 1 SPA9000 FXS 2 10 11 12 13 SPA9000 Voice System Installation and Configuration Guide for Setup Wizard 46 Connecting the Equipment Required Information 4
80. ess l Analog Phone Lines a a WRV200 Router Integrated Access Device A Internet SPA9000 IP PBX The SPA9000 is an IP PBX that supports up to 16 phones It also has a built in Analog Telephone Adapter ATA with two FXS ports for analog telephones fax devices or an external music source for the music on hold service Devices connected to the FXS ports are not included in the device count The SPA9000 has four line interfaces which can be configured in any combination for ITSP service ISDN access SPA400 PSTN access or SPA400 voice mail service A different ITSP account can be configured on each line interface If a service provider supplies a group of sequential direct inward dial DID phone numbers such as 408 555 0100 through 555 0145 the SPA9000 can support all of the assigned numbers on a single line interface SPA9000 Voice System Installation and Configuration Guide for Setup Wizard Getting Started 1 Deployment Scenarios The SPA9000 includes an Auto Attendant service that plays pre recorded voice messages to offer the caller a menu of choices and to direct the call When the Auto Attendant is enabled it parses and operates on user key presses according to the rules that are specified in the Auto Attendant script SPA400 SIP PSTN Gateway and Voicemail Server The SPA400 provides a SIP PSTN gateway for voice connectivity between the PSTN and the local client stations that are connecte
81. ess the SPA9000 IVR Enable WAN Web Access record the IP address and enter it here Make sure that WAN Web access is enabled for SPA9000 Plug an analog phone into the Phone 1 port of SPA9000 Enter 7932 gt 1 gt 1 to enable WAN web access Hang up the phone when you hear value saved Enter the SPA9000 s Internet IP address Pick up the analog phone dial 110 Hang up the phone when you hear the device IP address Device IP o 0 0 SPA9000 Voice System Installation and Configuration Guide for Setup Wizard 58 Connecting the Equipment 4 Configuring the SPA9000 This message may occur for the following reasons The network cable is disconnected from the SPA9000 INTERNET port or the switch port Check the cables to ensure that the SPA9000 is properly connected to the switch The Wizard is running on a computer that is not on the same local network as the SPA9000 Check the IP address of the administration computer WAN access is not enabled on the SPA9000 This issue should not occur with a new device where WAN access is enabled by default but may occur ona device that was configured previously Follow the instructions on the screen to ensure that WAN access is enabled and to learn the IP address of the SPA9000 After correcting any errors that you find click Back to return to the previous screen Then click Next and the Wizard attempts to discover the SPA9OOO NOTE If the Manually Input SPA9000
82. ete the following steps a Enter the text that you want to find b Choose All PDF Documents in From the drop down box choose Browse for Location Then choose the location on your computer or local network and click OK c If you want to specify additional search criteria click Use Advanced Search Options and choose the options you want d Click Search Ex 1E Arrange Windows What word or phrase would you like to search For Where would you like to search Inthe current PDF document Gi i My Documents gt IT Whole words only I Case Sensitive T Include Bookmarks T Include Comments SPA9000 Voice System Installation and Configuration Guide for Setup Wizard viii Preface STEP 4 When the Results appear click to open a folder and then click any link to open the file where the search terms appear SY untitled ET the LYS Installation and Configuration Guide Also di For more information about the Find and Search functions see the Adobe Acrobat online help SPA9000 Voice System Installation and Configuration Guide for Setup Wizard ix Getting Started This chapter introduces you to the SPA9000 Voice System by describing the components and presenting several deployment scenarios NOTE This chapter is essential reading before you begin installing the equipment or configuring the system Introduction to the SPA9000 Voice System on page 10 Dep
83. g the switch to the core network NOTE Inthis guide the SLM224P switch is used in all examples and illustrations However various Cisco switches can be used with the SPA9000 Voice System Cisco recommends use of SLMxxxP SRWxxxP and SRWxxxMP switch product families with the SPA9000 Voice System SPA9000 Voice System Installation and Configuration Guide for Setup Wizard 25 Getting Started 1 Introducing Components of the SPA9000 Voice System SLM224P Front Panel 24 port 10 100 2 port 10 100 1000 Gigabit Smart Switch SLM224P QoS Port VLAN nee Spanning 2 Setup Management Management Statistics Security oes Tree Multicast Admin LogOut CoS Settings LED Port Description System Green Power is being supplied to the switch Solid Amber The switch is performing the Power On Self Test POST Link Act 1 24 Green The switch has a functional 10 100 Mbps network link through the corresponding port with an attached device Flashing The switch is actively sending or receiving data over the corresponding port PoE 1 6 13 18 Flashing Amber Power is being supplied to an attached powered device PD on the corresponding port 1 through 6 13 through 18 100M 7 12 19 24 Amber The switch has a functional 100 Mbps connection on the corresponding port 7 through 12 19 through 24 with an attached device Link Act G1 G2 Green Lights up to indicate a functional 10 10
84. have not yet configured your hunt groups see Managing Hunt Groups on page 116 SPA9000 Voice System Installation and Configuration Guide for Setup Wizard 120 Maintaining Your SPA9000 Voice System 6 Using the Advanced Features Menu STEP 1 STEP 2 STEP 3 STEP 4 Configuring Your AA Script After you choose your AA option and complete the preparations see Preparing to Configure Your AA Script on page 119 you can use the Wizard to configure the AA script From the Main Menu of the Wizard choose Advanced Features and then click Next From the Advanced Features page choose Auto Attendant and then click Next Choose the AA script that you want to configure Default Basic or Advanced see Table 1 Comparison of Auto Attendant Scripts on page 118 Click Next to continue to the next page for the chosen AA script type Default AA The Wizard displays a message asking whether or not you want to customize the welcome greeting If you want to use the default greeting or a WAV file click No and then continue to Step 13 on page 125 f you want to record a greeting with the IVR click Yes On the Configure Default Auto Attendant AA Operation page study the flow chart to understand the operation of the AA script Then click Next Continue to Step 5 on page 123 Basic AA The Configure Basic Auto Attendant AA Operation page appears Study the flow chart to understand the operatio
85. he procedure Configuring Hunt Groups Optional on page 73 After you add a hunt group you return to this page to select your call routing option If you want to route the call to the Auto Attendant immediately choose the third option STEP 2 Click Next to display the Localization page Continue with the procedure Localizing the SPA400 Voice Mail Prompts Optional on page 94 Configuring Hunt Groups Optional The Configure SPA9000 Hunt Groups page appears after you click Edit Hunt Group on the Configure the SPA9000 Call Routing Rule page ajrali cisco Configure SPA9000 Hunt Groups Optional Please configure your hunt group accounts here Each hunt group extension number has to be a valid number and no longer than 4 digits Each hunt group name has to start with an alphabetic character and must not contain spaces To delete a hunt group mark the Add Hunt Group Delete Hunt Group check box to the lef of the group frst A Hunt Group is a series of telephone lines identified as a group such that if one line is busy or does not answer the next available line in that group is rung The Wizard guides you through the process of creating hunt groups A hunt group is a feature that causes an incoming call to ring a group of stations simultaneously or in a chosen sequence SPA9000 Voice System Installation and Configuration Guide for Setup Wizard 73 Connecting the Equipment 4 Configuring Inboun
86. he Equipment 4 Configuring Client Stations NOTE If any SPA9x2 phone was previously configured for use with a SPA9000 reset the phone to the factory default settings Press the Setup button 2 Dial 14 for Factory Reset When the confirmation message appears press ok on the phone display to reset the phone STEP 4 If you are installing a WIP310 wireless phone power on the WIP310 and configure it for your wireless IP network as described in the Cisco Wireless G IP Phone User Guide NOTE If any WIP310 was previously configured for use with a SPA9000 device reset the phone to the factory default settings From the Home screen press the Select button to choose the Settings icon Press the Select button again to open the Settings menu Use the Up or Down arrow key to scroll to Factory Reset Press the Select button Under Phone Reset press the Right arrow key to choose Yes Press the Select button check mark icon When the confirmation message appears press the Select button check mark icon STEP 5 Click Next to display the Configure Client Station page SPA9000 Voice System Installation and Configuration Guide for Setup Wizard 84 Connecting the Equipment 4 Configuring Client Stations Configuring a Client Station The Configure Client Station Select an IP Phone page appears after you click the Next button on the Configure the SPA9xx IP Phone page You can assign an extension to the telephone On the SPA
87. he tone Press at the end of your message Press 1 to save 2 to review or 3 to re enter STEP 10 For the Advanced AA script only record your non office hours message a b C d e Press 6 to select Message 6 for your non office hours message Press 1 to record your message Listen to the instructions and begin speaking after you hear the tone Press at the end of your message Press 1 to save 2 to review or 3 to re enter STEP 11 Press to exit Hang up the receiver The IVR saves the changes and the phones reboot STEP 12 Click Next to display the Download Prompts for SPA9000 Auto Attendant page SPA9000 Voice System Installation and Configuration Guide for Setup Wizard 124 Maintaining Your SPA9000 Voice System 6 Using the Advanced Features Menu Download Prompts for SPA9000 Auto Attendant mp 1 to p4 for you based on your prompts p5 to p7 here as an NOTE These files must be encoded in G711u and must have durations of no more than 60 seconds ompt Number Load The Prompt File Jfompts Engish United States us_3wav ompt Number Load The Prompt File Jfompts Engish_United States us_4 wav npt Number Load The Prompt File ompt Number Load The Prompt File STEP 13 Use this page if you need to upload WAV files to use as greetings D NOTE If you used the IVR to record greetings or if you want to use the default greetings click Next and then continue to Step 14 on page 126
88. ide for Setup Wizard Installation Workbook equipment rack for additional equipment Are office junction boxes YES NO accurately labeled between the telco closet and the installation locations Is there room in the existing YES NO Cisco SPA devices SPA9000 Firmware version SPA90 1 Number of phones Firmware version SPAQ2 1 Number of phones Firmware version SPA941 Number of phones Firmware version SPA922 Number of phones Firmware version SPA9000 Voice System Installation and Configuration Guide for Setup Wizard 153 Installation Workbook SPA942 Number of phones Firmware version SPA962 Number of phones Firmware version SPA932 Number of consoles SPA400 Number of gateways Firmware version POES5 Number of units WBP54G Number of units MB100 Number of units SPA9000 Voice System Configuration SPA9000 MAC ID Key Upgrade opt VM NOTES SPA9000 Voice System Installation and Configuration Guide for Setup Wizard 154 Installation Workbook SPA400 1 MAC ID PSTN Phone Numbers VM NOTES SPA400 2 MAC ID PSTN Phone Numbers VM NOTES SPA400 3 MAC ID PSTN Phone Numbers VM NOTES
89. iness You can edit any of the settings that you configured during the initial installation You can change your Internet phone service expand your PSTN or ISDN gateways and add or remove phones You can reconfigure your Auto Attendant with new menu options and reorganize your hunt groups You also can use the Wizard to upgrade firmware and to back up and restore all device configurations Refer to the following topics Using the Main Menu on page 98 Upgrading the Firmware on page 100 Configuring ISDN Connectivity on page 103 Backing Up and Restoring Device Configurations on page 106 Using the Advanced Features Menu on page 111 Adding a Phone to an Existing Configuration on page 138 Replacing a Phone Experts Only on page 139 Removing a Forgotten Password Expert Only on page 141 Information for Expert Users on page 141 SPA9000 Voice System Installation and Configuration Guide for Setup Wizard 97 Maintaining Your SPA9000 Voice System 6 Using the Main Menu Using the Main Menu You can display the Main Menu by clicking Main near the lower left corner of the Wizard You also can display the Main Menu by selecting the second option on the SPA9000 Installation page have configured the SPA9000 using the Wizard before ajral cisco SPA9000 Installation Select one of the options and click Next button to continue This is the first time that have c
90. ket using a telephone cable R 3 Power on your SPA400s PSTN a a 4 If you have not already done so perform a a gP factory reset by pressing and holding the reset button at the back of the SPA400 using a sharp SPA400 Switch point for six seconds You will have to wait for a minute or so for the device to reboot before proceeding to the next step SPA9000 Voice System Installation and Configuration Guide for Setup Wizard 53 Connecting the Equipment Connecting and Configuring the Equipment New Installation 4 STEP 1 Follow the instructions on the page to connect one to four SPA400 devices to the switch If you are not connecting a SPA400 at this time click Skip to bypass the SPA400 installation steps The Main Menu appears Continue to the procedure Configuring the SPA9000 on page 57 Connect an Ethernet cable from the SPA400 ETHERNET port to an available port on your switch The port must be configured with the Qos and CoS settings described in Configuring the Switch on page 40 If you are using a SPA400 for voice mail insert the provided 128MB USB 2 0 flash drive into the SPA400 USB port before powering on the SPA400 Where multiple SPA400 units are installed use only one unit for voice mail The other units do not require the USB flash drive which you can reuse for other purposes The SPA400 device takes significantly longer to power up than does the SPA9000 Wait at least 2 minutes aft
91. local area This customer also prefers local voice mail service The SPA9000 Voice System is deployed with the SPA9000 IP PBX VoIP service one SPA400 unit for voice mail service and another SPA400 unit for PSTN access with four FXO ports Up to 16 IP phones can be installaed Optionally analog phones or fax machines not illustrated can be connected to the two phone ports on the SPA9000 Up to 16 IP Phones SPA400 for Voice Mail j S SPA9000 IP PBX SPA400 for PSTN Access i WRV200 Router Analog Phone Lines Integrated Access Device A Internet SPA9000 Voice System Installation and Configuration Guide for Setup Wizard 15 Getting Started 1 Deployment Scenarios ITSP Service PSTN and ISDN Access and Local Voice Mail In this scenario the customer takes full advantage of the SPA9000 Voice System solution This customer has the SPA9000 IP PBX VoIP service one SPA400 unit for voice mail service and another SPA400 for PSTN access with four FXO ports In addition this installation includes an ISDN Gateway for ISDN BRI access with four BRI ports Up to 16 IP phones can be installaed Optionally analog phones or fax machines not illustrated can be connected to the two phone ports on the SPA9000 Up to 16 IP Phones SPA400 4 rii for Voice Mail S SLM224P Switch SPA9000 IP PBX SPA400 for PSTN Access WRV200 Router Analog Phone Lines LAA Integrated Mediatrix 4402 Access Device BRI
92. loyment Scenarios on page 12 Introducing Components of the SPA9000 Voice System on page 17 Introduction to the SPA9000 Voice System The SPA9000 Voice System is an affordable and feature rich IP telephone system that is designed especially for the Small and Home Office The SPA9000 Voice System uses standard TCP IP protocols and can provide global connectivity through any Internet Telephony Service Provider ITSP that supports the Session Initiation Protocol SIP At minimum the SPA9000 Voice System includes a SPA9000 IP PBX and one or more SPA900 series IP phones These devices are connected through a switch to a local area network With an Internet connection the SPA9000 Voice System can subscribe to ITSP services to take advantage of low calling rates With the SPA400 the SPA9000 Voice System can connect to the Public Switched Telephone Network PSTN to support analog phone lines See Figure 1 SPA9000 Voice System with the SPA9000 and SPA400 on page 11 to learn more about a typical deployment SPA9000 Voice System Installation and Configuration Guide for Setup Wizard 10 Getting Started Introduction to the SPA9000 Voice System Figure 1 SPA9000 Voice System with the SPA9000 and SPA400 SPA9xx IP Phones F WIP310 Wireless G IP Phone A SPA400 4 a for Voice Mail SLM224P Switch SPA9000 IP PBX S Analog Phones J or Fax Machines SPA400 for PSTN Acc
93. m the Language drop down list STEP 12 Click Next to display the Submit Confirmation page SPA9000 Voice System Installation and Configuration Guide for Setup Wizard 132 Maintaining Your SPA9000 Voice System 6 Using the Advanced Features Menu ahaj cisco Submit Confirmation The changes you have made have not been stored on the SPA9000 voice system devices If you are ready to save your changes click the Submit button below Click the Preview button to see the changes you are about to submit Click the Back button if any settings need to be changed Click the Submit button to save all changes STEP 13 Wait while the Wizard displays progress messages and reboots the phones STEP 14 Click OK when the Submit Succeeded message appears The Advanced Features Menu appears Managing Administrative Passwords On the Set Administrative Passwords page you can perform the following tasks Change the admin password for the SPA9000 Change the admin password for each SPA400 Change the admin password for a selected phone Change the admin password for all phones By default the Administrator account name is admin and the User account name is user These account names cannot be changed SPA9000 Voice System Installation and Configuration Guide for Setup Wizard 133 Maintaining Your SPA9000 Voice System 6 Using the Advanced Features Menu ahaj cisco Set Administrative and User Passwords Set new admi
94. n of this AA script From the Ring Receptionist drop down list choose the extension that will ring when a caller presses 0 Click Next and then continue to Step 5 on page 123 0 None Advanced AA The Configure Advanced Auto Attendant AA Operation page appears You need to enter the hours of operation a In the Office Hours section use the drop down lists to enter your normal business hours The Wizard uses a 24 hour clock where 0100 is 1 a m and 2400 is 12 midnight In the following example the business is open from 1030 10 30 a m to 2300 11 00 p m SPA9000 Voice System Installation and Configuration Guide for Setup Wizard 121 Maintaining Your SPA9000 Voice System 6 Using the Advanced Features Menu Office Hours From 10 20 z Execute Office Time AA To fiz fo b In the Weekends and Non Office Hours section click the days when the business is closed In the following example the business is closed on Sunday and Monday Weekends and Non Office Hours c Click Next d On the Configure Office Hour Auto Attendant AA Operation page choose the menu options that are active when the business is open Correct Extension Rings corresponding extension 1 Plays prompt company locaton and office hours 2 Ring Hunt Group None Incorrect Input Plays prompt 3 Not a valid extension please try again Ring Receptionist Choose the extension that rings when a caller
95. nd Cisco Small Business Pro products and services Resource Location End User License Agreement www cisco com go smallbiz Regulatory Compliance and Safety Information www cisco com go smallbiz Warranty Information www cisco com go smallbiz Cisco Partner Central site for Small Business www cisco com web partners sell smb SPA9000 Voice System Installation and Configuration Guide for Setup Wizard 162 Support Contacts To obtain current Support contact information for Cisco Small Business and Small Business Pro products visit the following URL www cisco com go smallbiz SPA9000 Voice System Installation and Configuration Guide for Setup Wizard 163
96. nd Restoring Device Configurations Wait while the wizard displays progress messages and reboots the phones Click OK when the Submit Succeeded message appears To complete the Mediatrix configuration please see the Mediatrix Configuration Guide which can be downloaded from Cisco Partner Central at www cisco com web partners sell smb Backing Up and Restoring Device Configurations STEP 1 STEP 2 The Wizard makes it easy to back up and restore device configurations You can perform the following tasks Backing Up the Device Configurations on page 106 Restoring a Previous Configuration to a Device on page 108 Backing Up the Device Configurations It is a good practice to save all device configurations before you make any configuration change Later if problems occur or if the changes are not accepted by the users you can load the saved configurations to restore the previous device settings From the Main Menu click Save Load Configuration and then click Next Wait while the Wizard displays progress messages and discovers the connected devices The Save Load Configuration page appears SPA9000 Voice System Installation and Configuration Guide for Setup Wizard 106 Maintaining Your SPA9000 Voice System 6 Backing Up and Restoring Device Configurations STEP 3 STEP 4 STEP 5 STEP 6 ahaj naa Save Load Configuration Save Load device configuration First select a
97. net Flashing Green The device is experiencing network activity Unlit The device is not connected to the Internet Phone 1 Phone 2 Green The phone is on hook and is registered with an active Internet phone service account Unlit The phone is on hook but is not registered with an active Internet phone service account Flashing Green The phone is off hook SPA9000 Back Panel Port Description Notes Phone 1 Phone 2 Use these ports to connect analog phones or fax machines to your IP phone account Ethernet Use this port to connect a computer for administration of the SPA9000 Internet Use this port to connect the SPA9000 to the Local Area Network LAN The cable may be connected to a switch router or Integrated Access Device Power Use this port to connect to the external Power adapter PA100 SPA9000 Voice System Installation and Configuration Guide for Setup Wizard 18 Getting Started Introducing Components of the SPA9000 Voice System Getting to Know Your SPA400 The SPA400 provides the SPA9000 access to the PSTN by connecting the FXO ports to analog lines The SPA400 also has a built in voice mail server This section describes the LEDs on the front panel and the ports on the back panel of the device SPA400 Front Panel Description Notes Power Steady green The SPA400 is receiving power and is connected to the
98. ng Started Introducing Components of the SPA9000 Voice System Getting to Know Your IP Phones and Accessories Cisco provides a variety of phone models to suit the needs of small businesses The following table provides a comparison of Cisco IP phones and accessories that can be used with the SPA9000 Voice System Product RJ 45 Additional Features Notes SPA922 One line IP phone with Power over Ethernet PoE support SPA942 Four line IP phone with Power over Ethernet PoE support SPA962 Six line IP Phone with high resolution color display and Power over Ethernet PoE support WIP310 N A Wireless G IP phone SPA9000 Voice System Installation and Configuration Guide for Setup Wizard 21 Getting Started 1 Introducing Components of the SPA9000 Voice System Product RJ 45 Voice Additional Lines Features Notes SPA932 Attendant console sidecar for SPA962 with 32 buttons and LEDs for monitoring and call transfer POES5 1 N A Provides an 802 3 af PoE port for connection back to a PoE switch for SPA9000 and SPA400 WBP54G 1 N A Converts your IP phone into a wireless device so it can connect to your wireless network without an Ethernet cable D NOTE SPA922 942 962 do not include an external power adapter If you are using a non PoE switch a PA100 power adapter is required SPA900
99. nication platform used by the SPA9000 Voice System for allowing communications among the telephone users and between the telephone users and the external VoIP PSTN or and ISDN network services This LAN is composed of the data wiring UTP cabling networking equipment switches and routers access device and the telecommunication PSTN or ISDN lines The Local Area Network LAN may be already installed or it can be installed and configured at the time of installing the SPA9000 Voice System Below are the general recommendations to ensure proper operation of the SPA9000 Voice System Infrastructure Cabling and PSTN ISDN Lines AC outlets Ensure there is an AC outlet available for every LAN and Cisco SPA component that requires AC power If you are using a Power over Ethernet switch SPA9x2 phones do not require an AC outlet as they are powered by the switch Ethernet cabling Ensure there is a Ethernet cabling system and that there is an outlet for each Cisco SPA device It is recommended that Ethernet cables are UTP CAT 5e or better PSTN and ISDN lines Ensure that the lines are operative and that any features such as caller identification operate properly before starting the installation Ensure that the cables are available in the location where you are installing the Cisco SPA devices UPS If you are using an Uninterrupted Power Supply UPS mechanism ensure that the SPA9000 Voice System design is covered by securing the
100. nistrative and or user passwords Click the Back button if you want to keep the current password Click on the check box associated with the password that you want to change Select a device Enter the new password and re enter it in the Confirm Password field Die BS a device 7 Refresh List Admin New Password Confirm Password L User New Password Confirm Password O STEP 1 From the Main Menu click Advanced Features and then click Next STEP 2 From the Advanced Features page choose Admin Password and then click Next STEP 3 From the Device drop down list choose a particular device or choose Password for All Phones STEP 4 Type the password in the New Password field and then retype it in the Confirm Password field STEP 5 Click Submit to cause the Wizard to change the password on the selected device STEP 6 Click OK when the Submit Succeeded message appears The Advanced Features Menu appears SPA9000 Voice System Installation and Configuration Guide for Setup Wizard 134 Maintaining Your SPA9000 Vo Using the Advanced Features Menu ice System 6 Conf iguring the SPA932 Attendant Console A SPA932 attendant console can be connected to a SPA962 phone for the purpose of monitoring and supporting the SPA9x2 IP phones in the SPA9000 Voice System NOTE Only SPAQx2 IP phones support computer telephony interface CTI which is required for SPA932 interaction The following types of monitoring are
101. nt message menu Follow the IVR prompts to enter review and delete messages 3 Use the greetings you prepared in the prior step to record the Anytime office hours greeting using message prompt 5 Non office hours greeting using message prompt 6 for advanced AA only Company location and office hours greeting using message prompt 7 for basic and advanced AA only STEP 6 Connectan analog phone to the Phone 1 port of the SPA9OOO Lift the receiver and press the asterisk key four times A NOTE The IVR does not play a dial tone STEP 7 Press 72255 to manage Auto Attendant messages STEP 8 For all AA scripts record your welcome greeting a Press 5 to select Message 5 for your welcome greeting b Press 1 to record c Listen to the instructions and begin speaking after you hear the tone SPA9000 Voice System Installation and Configuration Guide for Setup Wizard 123 Maintaining Your SPA9000 Voice System Using the Advanced Features Menu d e Press at the end of your greeting Press 1 to save 2 to review or 3 to re enter STEP 9 For the Basic AA script and the Advanced AA script record your location and hours message If you are not using a location and hours message continue to Step 11 on page 124 a b c d e Press 7 to select Message 7 for your location and hours message Press 1 to record your message Listen to the instructions and begin speaking after you hear t
102. ntain spaces Ext Enter the extension number to associate with this voice mailbox Enable Check the box to enable this voice mail account SPA9000 Voice System Installation and Configuration Guide for Setup Wizard 70 Connecting the Equipment 4 Configuring the Internal Phone Extensions D Enter the mailbox ID number which can be the same as the extension number PIN Enter the numerical password for this voice mail box A NOTE Voice mail is not available for FXS ports 2 J ayd i zl WP ARF Wii l l STEP 3 Click Next to display the Configure the SPA9000 Call Routing Rule page and then continue with the next procedure SPA9000 Voice System Installation and Configuration Guide for Setup Wizard 71 Connecting the Equipment 4 Configuring Inbound Call Routing Configuring Inbound Call Routing You can determine whether inbound calls are routed to the Auto Attendant or to a particular extension or hunt group Optionally you can route calls to the Auto Attendant only if they are not answered by an extension or hunt group within a specified number of seconds The Configure the SPA9000 Call Routing Rule page appears when you click the Next button on the Configure the SPA9000 Internal Phone Extensions page Configure SPA9000 Call Routing Rule iow would you like the SPA9000 to handle external incoming calls The extension in the second option can be
103. number and then click Move Up or Move Down until it appears in the desired position Click OK to return to the Configure SPA9000 Hunt Groups page afrai cisco Configure SPA9000 Hunt Groups Optional Please configure your hunt group accounts here Each hunt group extension number has to be a valid number and no longer than 4 digits Each hunt group name has to start with an alphabetic character and must not contain spaces To delete a hunt mark the Add Hunt Group Delete Hunt Group check box Poon group frst A Hunt Group is a series of telephone lines identified as a group such that if one line is busy or does not answer the next available line in that group is rung Undo Changes Create other hunt groups as needed Click Next to display the client account changes The Client Account Changes dialog box appears Click OK to close the dialog box and to return to the Configure the SPA9000 Call Routing Rule page Select the Ring Extension radio button From the Ring Extension drop down list choose the hunt group that you created for example Sales Leave the default ring time of 20 seconds Click Next to display the Localization page SPA9000 Voice System Installation and Configuration Guide for Setup Wizard 75 Connecting the Equipment 4 Localizing the SPA9000 Localizing the SPA9000 The Localization page appears after you click the Next button to display the Configure SPA9000
104. onfigured the SPA9000 or the first time O that have used this Wizard to configure the SPA9000 Ihave configured the SPA9000 using the Wizard before Go to Advanced Feature Menu Exit Main Advanced SPA9000 Voice System Installation and Configuration Guide for Setup Wizard 98 Maintaining Your SPA9000 Voice System 6 Using the Main Menu Main Menu Please select one of the following choices Click the Next button to continue the installation Configure SPA9000 Configure Client Stations Advanced Features Network Settings Firmware Upgrade Save Load Configuration The Main Menu provides access to the following functions Configure SPA9000 Choose this option to configure SPA9000 Voice Services The Wizard expects you to use up to one ITSP up to 4 SPA400s or up to 4 Mediatrix devices An ITSP must be associated with Line 1 of the SPA9OOO SPA400s and Mediatrix devices can be associated with any line After selecting the voice service for a line you can click Next to configure features such as steering digits and inbound call routing NOTE Configuration of ITSP and SPA400 voice services are described in Configuring SPA9000 Voice Service Lines on page 63 Configuration of Mediatrix services is described in Configuring ISDN Connectivity on page 103 Configure Client Stations Choose this option to associate phones with extensions to configure shared line appearances or to
105. ontain spaces Extension numbers cannot be more than 4 digits Changing existing extensions will affect associated phones and hunt group groups Refer to the User Guide NOTE The Client Extensions page is described in Configuring the Internal Phone Extensions on page 69 SPA9000 Voice System Installation and Configuration Guide for Setup Wizard 115 Maintaining Your SPA9000 Voice System 6 Using the Advanced Features Menu Managing Hunt Groups You can find this page under Main Menu gt Advanced Features gt Hunt Group You can assign a group name and extension number specify the hunt type and choose members afrai cisco Configure SPA9000 Hunt Groups Optional Please configure your hunt group accounts here Each hunt group extension number has to be a valid number and no longer than 4 digits Each hunt group name has to start with an alphabetic character and must not contain spaces To delete a hunt Mark the Add Hunt Group Delete Hunt Group j S int A Hunt Group is a series of telephone lines identified as a group such that if one line is busy or does not answer the next available line in that group is rung Undo Changes A NOTE The Configure SPA9000 Hunt Groups page is described in Configuring Hunt Groups Optional on page 73 To maintain hunt groups Add hunt groups as described in Configuring Hunt Groups Optional on page 73 To edita hunt group click
106. ormation to configure a static IP address for the SPA400 IP Address Enter an IP address that is out of the scope of the LAN s DHCP server such as 192 168 2 192 Type a period to move from one octet to the next Subnet Mask Enter the appropriate mask for your network Gateway Enter the IP address of the network gateway Primary DNS Enter the IP address of the DNS server for your network which may be the same as the gateway address as in this example Secondary DNS server s IP addresses as appropriate for your network STEP4 Click Next to display the Main Menu SPA9000 Voice System Installation and Configuration Guide for Setup Wizard 56 Connecting the Equipment 4 Configuring the SPA9000 Configuring the SPA9000 When the Main Menu appears you are ready to configure the SPA9000 You will set a Static IP address and upgrade firmware if needed STEP 1 On the Main Menu select Configure SPA9000 Main Menu Please select one of the following choices Click the Next button to continue the installation Configure SPA9000 Configure Client Stations Advanced Features Network Settings Firmware Upgrade Save Load Configuration STEP 2 Click Next to cause the Wizard to discover all connected SPA9000 devices connected to the network D NOTE Only one SPA9000 is supported Any unused SPA9000 devices should be disconnected from the LAN STEP 3 Wait as the Wizard displays progress messages
107. otfuctfae CISCO Welcome See eee ean Please click Next to continue the wizard in the current language Cisco SPA9000 Voice System S amp SPA9000 SPA400 and SPA9xx Series Phones Setup Wizard Exit Guid i Model No SPA9000 INSTALLATION AND CONFIGURATION GUIDE Cisco Small Business Pro SPA9000 Voice System System Configuration Using the SPA9000 Setup Wizard Version 2 1 afeafe Americas Headquarters Asia Pacific Headquarters Europe Headquarters C S Cc 0 Cisco Systems Inc Cisco Systems USA Pte Ltd Cisco Systems International BV San Jose CA Singapore Amsterdam The Netherlands Cisco has more than 200 offices worldwide Addresses phone numbers and fax numbers are listed on the Cisco Website at www cisco com go offices CCDE CCENT Cisco Eos Cisco Lumin Cisco Nexus Cisco StadiumVision Cisco TelePresence Cisco WebEx the Cisco logo DCE and Welcome to the Human Network are trademarks Changing the Way We Work BA Live Play and Learn and Cisco Store are service marks and Access Registrar Aironet AsyncOS Bringing the Meeting To You Catalyst CCDA CCDP CCIE CCIP CCNA CCNP CCSP CCVP Cisco the Cisco Certified Internetwork Expert logo Cisco IOS Cisco Press Cisco Systems Cisco Systems Capital the Cisco Systems logo Cisco Unity Collaboration Without Limitation EtherFast EtherSwitch Event Center Fast Step Follow Me Browsing FormShare GigaDrive HomeLink Internet Quotient IOS
108. ou select another language For information about localizing the SPA400 voice mail prompts see Localizing the SPA400 Voice Mail Prompts Optional on page 94 afeafe cisco I Resync to PC time Localization Select the locale for SPA9000 and SPA400 By default the Dial plan entry shows the localized dial plan based on the country setting This may not be the same as the original dial plan value that your SPA9000 is currently taking on To see the original value uncheck Update dial plan based on locale Cowmty ee Tmezme 17 0500 US Eastern x Date Format month day v IZ Update dial plan based on locale Dial plan 98 3469 1 1S 0 99 2 S xxxxxxl 98 2 S xxxnxxxxxS O98 2 9 sses S 0 98 011 xx Ieee 234567 SPA9000 Voice System Installation and Configuration Guide for Setup Wizard 127 Maintaining Your SPA9000 Voice System 6 Using the Advanced Features Menu STEP 1 From the Main Menu choose Advanced Features and then click Next STEP 2 From the Advanced Features page choose Localization and then click Next STEP 3 Choose your country time zone date format time format and NTP server STEP 4 Select the Update Dial Plan Based On Locale check box if you want to automatically update the dial plan based on your country selection STEP 5 Click Next to cause the Wizard to connect to all SPA devices and display the Download Prompts for SPA9000 Auto Attendant page Downloa
109. ple we select ITSP for Line 1 and a SPA400 device for Line 2 afreal co oe Configure SPA9000 Voice Services SPA39000 supports up to four voice service providers This Wizard helps you configure 1 ITSP and up to 4 SPA400s on the SPA9000 Line 1 can be assigned to an ITSP for Internet phone calls Any of the four lines can be assigned to SPA400 s for PSTN calls or voice mail Note that you must register a SPA400 even if you just want to use it for voice mail SPA400 lt 00183923c59e gt None None STEP 2 Click Next to display the Configure SPA9000 ITSP Voice Service page SPA9000 Voice System Installation and Configuration Guide for Setup Wizard 63 Connecting the Equipment 4 Configuring SPA9000 Voice Service Lines ahaj cisco Configure SPA9000 ITSP Voice Service You must have a service provider if you are to make and receive external calls In this step you are minimally required to have a proxy user ID kU a M NAT Keep Alive Interval seconds NAT Keep Alive Message NAT Keep Alive Destinaton Mandatory fields STEP 3 Enter the service provider data into the mandatory fields which are indicated by an asterisk A WARNING Do not guess at values for the fields on this page because your ITSP voice over IP VolP service will not properly function with incorrect settings Refer to the information provided by your ITSP Proxy Enter the SIP proxy name Outbound Proxy If your IT
110. point for a mini GBIC expansion module so the switch can be uplinked via fiber to another switch SLM224P Back Panel The back panel has one port the Power port which is used to connect the power cord 100 240 VAC SPA9000 Voice System Installation and Configuration Guide for Setup Wizard 27 Installation and Configuration Process Overview This chapter provides an overview of the installation and configuration process A Preparation In Chapter 3 Preparation you learn about the equipment and service requirements bandwidth requirements call capacity and related topics to ensure that the system is well designed to meet the needs of the customer This chapter also describes basic procedures such as downloading firmware which should be completed before you begin installing the equipment B Connecting and Configuring the SPA9000 Voice System In this phase you will physically connect the equipment to the LAN configure the voice features call routing localization and business features using the Setup Wizard Chapter 4 Connecting the Equipment explains step by step use of the Wizard for the purpose of Installing and Configuring your system SPA9000 Voice System Installation and Configuration Guide for Setup Wizard 28 Installation and Configuration Process Overview 2 C Testing the Installation and Configuration C Testing the Installation and Configuration After the system is inst
111. ppears Firmware upgrade Is required You must upgrade the firmware if this message appears If you press cancel instead of selecting a valid version of firmware for the device an error message appears STEP 1 Click OK to navigate to the current version of SPA9xx firmware SPA962 in this example that you downloaded STEP 2 Select the spa9xx xxx bin firmware file and then click Open SPA9000 Voice System Installation and Configuration Guide for Setup Wizard 93 Connecting the Equipment 4 Configuring Client Stations STEP 3 STEP 4 STEP 5 STEP 1 STEP 2 STEP 3 After you click OK to upgrade a confirmation message appears confirming the old version number and the new version to be installed Click OK to begin the upgrade process A series of progress messages appear as the Wizard upgrades the firmware Click OK when the Upgrade Succeeded message appears The Configure Client Station Configure SPA IP Phone page appears Continue with Step 3 on page 86 Localizing the SPA400 Voice Mail Prompts Optional By default English language sound files are provided on the SPA400 USB drive You can localize the voice mail prompts to use languages other than English Download the necessary language files from Cisco Partner Central Voice amp Conferencing page Technical Resources section using the following URL www cisco com web partners sell smb products voice_and_conferencing html vc_technical_re
112. r Setup Wizard 119 Maintaining Your SPA9000 Voice System 6 Using the Advanced Features Menu Basic AA example Thank you for calling lt name of company gt You may enter your party s extension press 1 for our location and hours or press O for an operator A NOTE The Basic AA script always supports using O for the receptionist and 1 for the location and hours message If you do not want to make these options available to your callers do not announce them in your greeting Advanced AA example Thank you for calling lt name of company gt You may enter your party s extension at any time Press 1 for our location and office hours Dial 2 for lt hunt group gt Dial 3 for lt hunt group gt Dial 4 for lt hunt group gt Dial O for the receptionist NOTE The Advanced AA script always supports using 0 for the receptionist and 1 for the location and hours message Optionally you can configure up to three menu options that direct calls to hunt groups using the digits 2 3 and 4 STEP 5 For the Basic AA script or the Advanced AA script write your location and hours message such as Our location is lt street address gt Our office is open lt days and hours gt STEP 6 For the Basic AA and the Advanced AA choose the extension number that will ring when a caller presses 0 STEP 7 For the Advanced AA only choose the hunt groups that will ring when a caller presses 2 3 or 4 If you
113. r device STEP 11 Choose the appropriate option and then click Next Configuring ISDN Connectivity STEP 1 STEP 2 This procedure explains how to configure your SPA9000 to interoperate with a Mediatrix device From the Main Menu choose Configure SPA9000 and then click Next Choose Mediatrix from the drop down list associated with a SPA9000 line that you want to configure The example shows Mediatrix on the Line 2 interface SPA9000 Voice System Installation and Configuration Guide for Setup Wizard 103 Maintaining Your SPA9000 Voice System 6 Configuring ISDN Connectivity Configure SPA9000 Voice Services SPA9000 supports up to four voice service providers This Wizard helps you configure 1 ITSP and up to 4 SPA400s on the SPA9000 Line 1 can be assigned to an ITSP for Internet phone calls Any of the four lines can be assigned to SPA400 s for PSTN calls or voice mail Note that you must register a SPA400 even if you just want to use it for voice mail STEP 3 Click Next to display the Configure SPA9000 ITSP Voice Service page afiafi cisco Configure SPA9000 ITSP Voice Service You must have a service provider if you are to make and receive external calls In this step you are minimally required to have a proxy user ID i ae proxy server net 19725550100 i M e NAT Keep Alive Interval seconds O ano NAT Keep Alive Message NAT Keep Alive Desfinafon Mandatory fields This page displ
114. ration to the device STEP 11 Wait while the Wizard displays progress messages and reboots the device STEP 12 Click OK when the Save Succeeded message appears The device configuration is now restored SPA9000 Voice System Installation and Configuration Guide for Setup Wizard 110 Maintaining Your SPA9000 Voice System Using the Advanced Features Menu Using the Advanced Features Menu The Advanced Feature Menu helps you to update the device configurations You can display this menu by selecting Advanced Features on the Main Menu afrai cisco Advanced Feature Menu Select the feature to configure then click on the Next button below to continue NAT Settings Localization Client Extensions Password Setup Hunt Group SPA932 Attendant Console Auto Attendant Refer to the following topics Modifying the NAT Settings on page 112 Assigning Client Extensions on page 115 Managing Hunt Groups on page 116 Configuring the Auto Attendant on page 117 Localizing Your SPA9000 Voice System on page 127 Managing Administrative Passwords on page 133 Configuring the SPA932 Attendant Console on page 135 SPA9000 Voice System Installation and Configuration Guide for Setup Wizard Maintaining Your SPA9000 Voice System 6 Using the Advanced Features Menu Modifying the NAT Settings The SPA9000 NAT Traversal page helps you to modify the SPA9000 NAT tr
115. restore SPA9000 Voice System configurations SPA9000 Voice System Installation and Configuration Guide for Setup Wizard v Preface Included Firmware Version 2 1 of the Wizard ships with the following versions of firmware for the devices that can be used in the SPA9000 Voice System If the Wizard discovers that an installed device is not up to date it prompts you to upgrade the firmware Product Firmware Version SPA9000 6 1 5 SPA400 1 1 2 2 SPA901 5 1 5 SPA92 1 SPA94 1 5 1 8 SPA922 942 6 1 3 SPA962 6 1 3 WIP310 5 0 8 Document Conventions The following typographic conventions are used in this document Typographic Meaning Element Boldface May indicate either of the following features A user interface element that you need to click select or otherwise act on A literal value to be entered in a field Italic May indicate either of the following features A variable that should be replaced with a literal value Asystem message Monospaced Indicates code samples or system output Font SPA9000 Voice System Installation and Configuration Guide for Setup Wizard vi Preface Finding Information in PDF Files STEP 1 STEP 2 STEP 3 STEP 4 STEP 5 The SPA9000 Voice System documents are published as PDF files The PDF Find Search tool within Adobe Reader lets you find information quickly and easily online You can perform
116. router and switch AC connections and the Cisco SPA devices and by using the Power over Ethernet adapter POES5 for the non POE products SPA9000 SPA400 SPA9x1 phones Also ensure that devices such as the WAN modem CSU DSU or DDS modem are connected to the UPS SPA9000 Voice System Installation and Configuration Guide for Setup Wizard 33 Preparation Network Setup Review 3 NAT Mapping Network Address Translation NAT is a function that allows multiple devices to share the same public routable IP address to establish connections over the Internet NAT is present in many broadband access devices to translate public and private IP addresses To enable VoIP to co exist with NAT some form of NAT traversal is required Some ITSPs provide NAT traversal but some do not If your ITSP does not provide NAT traversal you have several options NAT mapping with SIP ALG router Use a router such as the WRV200 which has a SIP ALG Application Layer Gateway With a SIP ALG in the router you have more choices in selecting an ITSP ITSP that supports NAT mapping through a Session Border Controller With NAT mapping provided by the ITSP you have more choices in selecting a router NAT mapping with the SPA9000 EXT IP setting Configuring NAT mapping in the SPA9000 is recommended only if the ITSP network does not provide a Session Border Controller functionality If this is the case and if the external public IP address is
117. s Refer to the information that you collected before beginning the installation IP Address Enter an IP address that is out of the scope of the LAN s DHCP server Type a period to move from one octet to another Subnet Mask Enter the appropriate subnet mask for your network Gateway Enter the IP address of your network gateway Primary DNS Enter the IP address of the DNS server for your network which may be the same as the gateway address as in this example Secondary DNS server s IP addresses as appropriate for your network SPA9000 Voice System Installation and Configuration Guide for Setup Wizard 60 Connecting the Equipment 4 Configuring the SPA9000 alra cisco SPA9000 Network Installation It is required that SPA9000 and SPA400s be assigned static IP addresses outside of your router s DHCP pool Make any necessary changes Click Next to save changes for all devices MAC Device o00E Ose 1BAES SPA9000 z f oeat STEP 4 Click Next to preview the parameters that will be submitted to the network The parameters appear in a dialog box STEP 5 Click OK to close the dialog box Progress messages appear as the Wizard submits the configuration changes to the device STEP 6 Click OK when the Submit Succeeded message appears SPA9000 Voice System Installation and Configuration Guide for Setup Wizard 61 Connecting the Equipment 4 Configuring the SPA9000 NOTE STEP 1
118. sal services provided by your ITSP In most environments the ITSP deploys an SBC to deal with traversing networks that deploy network address translation If your ITSP uses an SBC leave all fields blank Then click Next to display the Configure Outbound Call Routes page f you need to configure for NAT traversal see Modifying the NAT Settings on page 112 SPA9000 Voice System Installation and Configuration Guide for Setup Wizard 66 Connecting the Equipment 4 Configuring Steering Digits and Outbound Call Routes Configuring Steering Digits and Outbound Call Routes The Configure Outbound Call Routes page appears after you click the Next button on the SPA9000 NAT Traversal page Configure Outbound Call Routes Service Provider 1 4 identifies SPs connected to the SPA9000 1 Select a steering digit 0 9 for each SP 2 Select backup SP Service Provider 1 Service Provider 2 5PA400 S000 192 168 0 110 Service Provider 3 SIP Line 1945 server Service Provider 4 M Custom routing advanced user only Call routing rule Kib k Line Dial Plans 1 to 4 S gt i gt our STEP 1 Check one of the Select backup boxes to designate a line to be automatically used by the system in the event that the primary line is not available STEP 2 In the Prefix field enter a unique steering digit for each SIP line A prefix or steering digit is the first number that a user dials before entering the phone numb
119. sources Extract the files a Use WinZip to open the sounds zip file b Click Extract on WinZip toolbar c Select the Desktop or other temporary destination select the Use folder names check box and then click Extract A progress bar appears as the files are extracted The Sounds folder appears in the selected location Move the files to the SPA400 USB drive to replace the existing voice prompts a Power off the SPA400 by removing the power cord and then remove the USB drive b Insert the SPA400 USB drive into a USB port on the PC where you extracted the files SPA9000 Voice System Installation and Configuration Guide for Setup Wizard 94 Connecting the Equipment Configuring Client Stations 4 g h When the USB Disk window appears click Open folder to view files using Windows Explorer and then click OK The USB drive contains the soa400vm folder NOTE If the USB Disk window does not appear use Windows Explorer to navigate to the USB disk drive usually Drive E Open spa400vm var lib The window displays the ib contents including the sound s folder If desired make a backup copy of the existing sound s folder a NOTE You are not overwriting any user message files in this procedure However it is a good practice to make a backup copy of your files before doing any upgrades Move the new sounds folder into soa400vm var ib on the USB drive When the Confirm Folder Replace window
120. ssages Contains the language specific phrases used in the Wizard prompts Contains the language specific Auto Attendant prompts that are preloaded with the Wizard The C linksys Directory The Ca linksys directory contains the PBX lt MAC address gt act file This file contains the SPA9000 account information and includes the following information Passwords SPA400 definition Extension to station name associations Hunt group definitions The C linksys directory contains the following directories of interest dict Copies of the language dictionaries files are copied here when they are downloaded to the phones SPA9000 Voice System Installation and Configuration Guide for Setup Wizard 142 Maintaining Your SPA9000 Voice System 6 Information for Expert Users a firmwaredb When the firmware on a device is upgraded a copy of the firmware is automatically copied to this directory img BMP versions of user selected image files are stored here when the user selects files for the SPA942 or SPA962 phone background image prompts User selected WAV format AA prompts are copied here when they are sent to SPA9000 SPA9000 Voice System Installation and Configuration Guide for Setup Wizard 143 Installation Workbook This workbook is intended to help you to record information about the customer s network environment as well as the order and service information before installing the
121. sys PBX lt mac adadress gt act file exists The Advanced Feature Menu is for experienced users only See Chapter 6 Maintaining Your SPA9000 Voice System A message appears if you select the first time option but have previously configured the SPA9000 Select Yes to cause the Wizard to extract and use the configuration from the C linksys PBX lt mac adadress gt act file Select No to cause the Wizard to delete the C linksys PBX lt mac adadress gt act file STEP 3 Click Next to continue to the Network Installation page SPA9000 Voice System Installation and Configuration Guide for Setup Wizard 51 Connecting the Equipment 4 Connecting and Configuring the Equipment New Installation SPA9000 Network Installation Please connect your Cisco SPA9000 voice system devices to the network according to the following diagram Please disable Spanning tree in the switch ports connected to the devices and enable DSCP trust mode as QoS mechanism 1 Connect a multi port switch to the router in your aoe 2 Connect the INTERNET port on the SPA9000 to ae Router Modem fhe sestch 3 Connect your PC to the switch A 4 All devices should be powered up P 5 Perform a factory reset on the SPA9000 if it has PC been used before A Plug an analog phone into the Phone 1 port of SPA9000 B Pick up the analog phone enter then 73738 and then press 1 C Hang up the phone STEP 4_ Follow the instructions on the SPA9
122. t User ID is admin with no password After you log on the Home page appears Click Spanning Tree tab gt STP Port Settings From the Port drop down list choose the port number for the SPA9000 Make sure that the Enable STP check box is checked to enable STP on the port SPA9000 Voice System Installation and Configuration Guide for Setup Wizard 40 Connecting the Equipment 4 Connecting and Configuring the Switch STEP 7 From the Port Fast drop down list choose Enable SLM224P Spanning Tree tab gt STP Port Settings page Port VLAN Setup Management Management Statistics Security QoS STP Port Settings Interface Enable STP Port Fast Enable Y Port State Forwarding STEP 8 Click Update STEP 9 Repeat the previous steps to enable STP and Port Fast on each port where an IP phone or a SPA400 will be connected STEP 10 Click Save Settings Setting QoS on the SLM224P Switch To avoid possible network related delays configure QoS on the switch STEP 1 Click QoS tab gt CoS Settings QoS Port VLAN Setup Management Management Statistics Security CoS Settings STEP 2 From the QoS Mode list select Basic SLM224P QoS tab gt CoS Settings page QoS Mode Basic STEP 3 Click Save Settings SPA9000 Voice System Installation and Configuration Guide for Setup Wizard 41 Connecting the Equipment 4 Connecting and Configuring the Switch STEP 4 Click QoS tab
123. t information about the customer the existing infrastructure the network the telephone equipment and the available services This survey helps you to prepare for the installation of the SPA9000 Voice System for example ordering the Cisco SPA devices from the distribution channel and to anticipate the design considerations The site survey can be conducted on the customer premises or remotely over the phone and email Various site survey templates can be used Appendix A Installation Workbook contains a site survey template example that you can use to record the customer information SPA9000 Voice System Installation and Configuration Guide for Setup Wizard 30 Preparation 3 System Design Considerations System Design Considerations When installing and configuring the SPA9000 Voice System it is necessary to analyze and meet some design considerations to ensure the best quality and user experience The design considerations cover available bandwidth and quality of service Bandwidth Requirements and Call Capacity The available connection bandwidth determines the maximum number of simultaneous calls that the system can support with the appropriate audio quality Before installing and configuring the Cisco SPA devices use this information to determine the maximum number of simultaneous VoIP connections that the system can support For asymmetric connections such as ADSL the maximum number of calls is determined by the
124. tem Installation and Configuration Guide for Setup Wizard 85 Connecting the Equipment 4 Configuring Client Stations Configure Client Station Configure SPA IP Phone First select the Station Name The corresponding phone account will be mapped to all phone lines You can then change the phone line settings if you want to share the accounts of other IP phones Mailbox ID 2107 he BLF SD CP m r STEP 3 From the Station Name drop down list choose the correct name for the selected device A NOTE If you do not need to configure the line keys or if you are configuring a phone other than SPA942 962 choose a Station Name and then click Next Continue with the procedure Installing a Localized Client Dictionary for a Client Station on page 88 SPA9000 Voice System Installation and Configuration Guide for Setup Wizard 86 Connecting the Equipment Configuring Client Stations 4 STEP 4 As needed configure each Line button numbered Line 1 Line 2 Line 3 and so on depending on the phone model SLA For a Shared Line Appearance choose a station from the drop down list Do not check any of the check boxes on the right side of the page Refer to the following illustration and description 101 Z BLF SD CP In this example a station is configured with the name Sales2 Line 2 is configured with a Shared Line Appearance for a station named Sales1 After these settings are submitted the
125. the Edit button associated with the hunt group To delete a hunt group click the Index check box associated with the hunt group and then click Delete Hunt Group SPA9000 Voice System Installation and Configuration Guide for Setup Wizard 116 Maintaining Your SPA9000 Voice System 6 Using the Advanced Features Menu Configuring the Auto Attendant You can find this page under Main Menu gt Advanced Features gt Auto Attendant You can use the default Auto Attendant script or you can use the Wizard to implement scripts with customized greetings and call routing cisco Configure SPA9000 Auto Attendant Choose an Auto Attendant behavior that suits your needs In the Default scheme the caller is presented with a simple greeting In Basic you will setup a receptionist extension In Advanced you will setup a non office hour greeting and additional extension options Steps to Configure Basic EN Default Auto Attendant Ring Default or Receptionist Extension v v Basic Auto Attendant Office and Non Office Hours TA asa aa Advanced Auto Attendant Ring Default Other Extensions v Refer to the following topics About the AA Script Options on page 118 Preparing to Configure Your AA Script on page 119 Configuring Your AA Script on page 121 SPA9000 Voice System Installation and Configuration Guide for Setup Wizard 117 Maintaining Your SPA9000 Voice System 6
126. ture and screen saver in this step Click Browse to select the image file you want Background Image Enable None Custom Background Image Background Image l Screen Saver Enable No Screen Saver Timer Screen Saver Icon Background Picture v SPA9000 Voice System Installation and Configuration Guide for Setup Wizard 90 Connecting the Equipment 4 Configuring Client Stations STEP 1 Choose the background picture settings Background Image Enable Choose None to use no image Default to use the default image or Custom to use an image that you will upload NOTE The default image for SPA942 is a blank image Custom Background Image Click Browse to upload any BMP JPEG TIFF GIF or PNG file After you complete the steps in the Wizard a BMP version of the file will be stored in the C linksys img folder The SPA942 can display a 128x48 image without resizing Simple black and white images are recommended Color images can be used but will be rendered with black pixels The SPA962 can display a 320x240 pixel image without resizing however the top 30 pixels of the image are covered by the date time header If you upload an image that is smaller than the display space the image will be aligned in the top left corner of the phone display If you upload a larger image with an aspect ratio that differs significantly from that of the LCD screen a message appears You can choose to crop the image or
127. uble click the WAV file corresponding to the prompt number that you want to change For example to change Prompt 3 to French you would open the french folder and then would select fr_3 wav Refer to the following illustration SPA9000 Voice System Installation and Configuration Guide for Setup Wizard 129 Maintaining Your SPA9000 Voice System 6 Using the Advanced Features Menu Open 21x Look in french x e ea i My Recent Documents Lg Desktop S My Documents m a My Computer LBEASON W Kc lt ETM File name way X Places Files of type SPA Wav File way X Cancel D NOTE If you want to use your own WAV recording navigate to the folder where the recordings are stored and then select the WAV file c Repeat this step for each prompt that you want to change STEP 7 Click Next to display the Download Client Dictionary page SPA9000 Voice System Installation and Configuration Guide for Setup Wizard 130 Maintaining Your SPA9000 Voice System Using the Advanced Features Menu afiafi cisco Download Client Dictionary You can download the language package to the phones in this step A minimum package consists of a reference dictionary file in English and one or more dictionary files in other languages Based on your Locale the Wizard would have selected the appropriate files for you If not or if you want to use different files click Bro
128. uring the SPA9000 Voice System C Testing the Installation and Configuration D Maintaining the SPA9000 Voice System Using the Wizard Chapter 3 Preparation Site Survey System Design Considerations SPA9000 Voice System Installation and Configuration Guide for Setup Wizard Contents Bandwidth Requirements and Call Capacity 31 Wide Area Network WAN Quality of Service 32 Network Setup Review 33 Infrastructure Cabling and PSTN ISDN Lines 33 NAT Mapping 34 Quality of Service 35 Local Area Network Design 35 Services and Equipment 36 Basic Services and Equipment 36 Cisco Equipment and Services 36 Downloading Firmware 37 Chapter 4 Connecting the Equipment 38 Connecting and Configuring the Switch 38 Connecting the Switch to the Router 39 Configuring the Switch 40 Introducing the Setup Wizard 43 Wizard Capabilities 43 Downloading the Wizard 43 Extracting the Wizard 43 Choosing an Administration Computer for the Wizard 43 Wizard User Guide 44 Required Information 44 Connecting and Configuring the Equipment New Installation 48 Starting the Wizard 48 End User License Agreement 49 Installing the SPA9000 50 Installing the SPA400 Optional 53 Configuring a Static IP Address on the SPA400 If Prompted 55 Configuring the SPA9000 57 Manually Inputting the SPA9000 s IP Address If Prompted 58 Configuring a Static IP Address on the SPA9000 If Prompted 59 SPA9000 Voice System Installation and Configuration Guide for Setup Wiz
129. ustomer obtain the full benefits of the SPA9000 Voice System Product Resources on page 159 Related Documentation on page 160 Product Resources Website addresses in this document are listed without http in front of the address because most current web browsers do not require it If you use an older web browser you may have to add http in front of the web address Resource Link Cisco Partner Central www cisco com web partners sell smb requires partner registration and login Cisco Small Medium www cisco com go smallbiz Business Product Information SPA9000 Voice System Installation and Configuration Guide for Setup Wizard 159 Where to Go From Here Related Documentation Related Documentation The following table describes the various documents that Cisco provides to help you to install configure and manage the SPA9000 Voice System and its components These documents and more are available at www cisco com go smallbiz Document Title Description Intended Audience SPA9000 Voice System Installation and Configuration Guide Using the Setup Wizard Installation configuration and maintenance of the SPA9000 Voice System by using the Setup Wizard End Users VARs and Service Providers SPA9000 Voice System Installation and Configuration Guide Web UI Legacy Based Product Configuration Manual installation of the SPA9000 Voice System
130. wnload Client Dictionary page Installing a Localized Client Dictionary for a Client Station The Download Client Dictionary page appears after you click the Next button on the Configure Client Station Select an IP Phone page The Wizard automatically chooses a file based on your location but you can choose other language files if needed D NOTE This feature does not apply to the WIP310 phone ajral vow Download Client Dictionary You can download the lanquage package to the phones in this step A minimum package consists of a reference dictionary file in English and one or more dictionary files in other languages Click Skip to retain the original settings Click Reset to revert back to English Based on your Locale the Wizard would have selected the appropriate files for you If not or if you want to use different files click Browse to select the dictionary files you want ee a oe is mningch Desktop Wizard main dict en3_v21_single_v6 xml ere a Be ete ea omg ings mingch Desktop Wizard main dict fr_v10_u_5_2_s xml z SPA9000 Voice System Installation and Configuration Guide for Setup Wizard 88 Connecting the Equipment Configuring Client Stations STEP 1 Open EJES Look in B dict 5 img EJ Ue My Recent Documents Desktop My Documents My Computer MINGCH WxP a My Network Places Sda v10_u_s xml de_v10_u_5_2 xml enS_ 21_single_v6 xml
131. wse to select the dictionary files you want Cee ce eee Ai Wizard 20 1 T Wieerd 207 1 cict enS_v21_single_v6 x Client Dictionary File The Wizard automatically chooses a Reference Dictionary file based on the selected country but you can choose a different language file if needed STEP 8 files appear in the Open window Look in B dict z a aa My Recent Documents B Desktop 5 My Documents My Computer MINGCH WxP a My Network Places da_v10_u_s xml de_v10_u_5_2 xml j enS_ 21_single_v6 xml es5_v210_5 2 s xml Fr_v10_u _5_2_s xml it_v10_u_new_5_2_e xml nlu_5_2_s xml pt_vi0_u_s xml sv_u_5_2_s xml File name SPA ML File xml a Files of type Cancel ETE Next Next to the Reference Dictionary File field click Browse The available dictionary SPA9000 Voice System Installation and Configuration Guide for Setup Wizard 131 Maintaining Your SPA9000 Voice System Using the Advanced Features Menu 6 STEP 9 Click the file that you want and then click Open To choose the appropriate file look for the language code at the beginning of the file name based on ISO 639 1 de German da Danish en English es Spanish fr French it Italian nl Dutch pt Portuguese sv Swedish STEP 10 Click the file that you want and then click Open The selected file appears on the page STEP 11 Select the language fro

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