Cisco CRS 历史报表user manual 6.0(1) user manual
Contents
1. 1 10 Cisco CRS 6 0 1 32. 1
3. Cisco Unified E Mail Interaction Manager Unified EIM Cisco Unified Web Interaction Manager Unified WIM CSQ CSQ CSQ CSQ CSQ
4. ID
5. Cisco CRS 6 0 1 3 Unified CM Unified CCX
6. 30 60 Unified CM Unified CCX Unified CCX
7. Unified CCX er et Unified CCX se CCX Unified CCX Unified CCX
8. Unified CCX Unified CCX CSQ CSQ
9. E Cisco CRS 6 0 1 5 1 2 3
10. DN Unified CCX CSQ
11. Kl Cisco CRS 6 0 1 3 Unified CCX
12. n 1 3 n n 1 n 2
13. N N N NN 3 nn n
14. NA MM Unified CCX Unified CCX Cisco CRS 6 0 1 3
15. Unified CCX Cisco CRS 6 0 1 a 3 Unified CM Unified CCX Unified CCX
16. 4 5 7 5 9 5 9 Cisco CRS 6 0 1 5
17. SNMP IVR Cisco CRS Editor 1 Cisco CRS Syslog SNMP Windows Event Log Windows Cisco CRS
18. 1 Cisco CRS 2 Cisco CRS 3
19. Unified CM Cisco CRS CTI Cisco CRS 6 0 1 3 ID ID ID CRS ID 1 ID 0 Cisco CRS 3 x ID
20. 1 2 3 ID E 1 DN 1 Unified CCX 2 CTP 3 1 2 3
21. Cisco CRS 6 0 1 s Cisco CRS 1 2 3 4 1 4 4 4 7 4 10 Au Sn
22. 30 60 30 60 3 21
23. 100 Cisco CRS 6 0 1 3 100 C
24. CSQ CSQ CSQ CSQ CSQ cSQ CSQ CSQ
25. Unified CM Unified CCX 30 60 Unified CCX
26. Cisco CRS 3 lt Ei Et Cisco CRS 6 0 1 2 _ Cisco CRS 4 Program Files es 2 Cisco CRS
27. 30 60 3 23
28. 0 1009 CSQ 30 60 Cisco CRS 6 0 1 a 3
29. CRS CRS sllly Cisco CRS 6 0 1 6 0 1 Cisco CRS 2 1 Cisc
30. 1 ANI ANI CTI
31. 30 30 30 60 60 60 LL J o Cisco CRS 6 0 1 3
32. T er T T 1 1 2 3 4
33. 5 15 5 1 Windows 5 1 Cisco CRS 6 0 1 5 lt
34. sch ini i sch ini 2 15 Cisco CRS 6 0 1 5 Cisco CRS 6 0 1 sO
35. 4 gt gt gt 0 0 0 4 5 4 11 Cisco CRS 6 0 1 4 _
36. 5 6 5 6 5 9 5 9 Cisco CRS 6 0 1 5 1 CRS 2 3
37. Unified CCX sp py CSQ 3 35 Unified CCX Unified CCX Unified CCX CSQ CSQ 3 38 Ee CsQ CSQ Unified CCX Unified CCX Unified CCX CSQ Unified CCX CSQ 3 40 Unified CCX Unified CCX CSQ amac
38. nn sj amp 12 00 0000 11 59 59 Se 1159 59 12 00 15 0000 11 59 59 4 1159 59 1159 59 ee 30 31
39. hrcConfig ini 2 12 sch ini 2 15 Cisco CRS 6 0 1 2 hrcConfig ini hrcConfig ini Cisco CRS defaultHost Cisco CRS IP IP defaultExportPath Cisco CRS Cisco CRS Historical Reports reports Cisco CRS Cisco CRS hrcConfig ini
40. 30 30 30 60 60 60 CSQ CSQ CSQ LN
41. ID ID ID ID ay o o Cisco CRS 6 0 1 3 ZX DN ED 0
42. CCDR ID ID ID CRS ID 1 ID 0 Cisco CRS 3 x ID 1 1 Unified CCX Edition 2 Cisco CRS 3 4 EE 4
43. I Cisco CRS 6 0 1 3
44. 8 Unified CM Unified CCX 30 60 Unified CCX
45. chc 4 Cisco CRS 4 1 4 4 4 8 4 9 CRS Cisco CRS
46. ACD Unified CCX Unified CM Unified CCX ACD ACD ACD Unified CCX ACD Unified CCX
47. CRS 4 7 lm Cisco CRS 6 0 1 5 Cisco CRS
48. V VXML VoiceXML WwW TTS Cisco CRS 6 0 1 1 X XML Web XML SNMP Cisco CRS Editor Y
49. 30 60 CSQ CSQ 3 40 Ws el EN Cisco CRS 6 0 1 3
50. Unified CCX Unified IP IVR CSQ CSQ 1 DN 2 CTI Cisco CRS 6 0 1 3 ID D ID ID
51. 2 8 Cisco CRS 1 2 3 Microsoft Windows 2000 Professional OS Cisco CRS PC Window 2003 OS Cisco CRS Cisco CRS PC Cisco CRS Cisco CRS gt gt gt gt LAN Manager gt gt PC LAN Manager gt gt Cisco
52. ue 4 J 1 gt 2 EN Cisco CRS 6 0 1 6 _ 1 Windows 2 CiscoSch log CiscoPrintExport log
53. Cisco CRS 6 0 1 3 Cisco CRS
54. 0 Cisco CRS 6 0 1 3
55. Cisco CRS 6 0 1 3 ID Unified CCX Unified IPIVR
56. pa CSQ Normal Monitored Normal Agent RNA Error Unable to Stop Monitoring Error Unable to Monitor New Call Error Agent Logged Off Error Network Problem Error VoIP Server Unable to Communicate Cisco CRS Cisco CRS 6 0 1 3
57. CSQ CSQ CSQ Cisco CRS CSQ CSQ
58. wy ji 4 12 4 12 4 13 4 14 25 400 Enter Cisco CRS
59. Cisco CRS 1 Cisco CRS Cisco CRS 2 Cisco CRS Cisco CRS 6 0 1 3 4 5 6 Cisco CRS
60. 5 5 5 6 5 9 5 9 Cisco CRS 5 7 5 7 5 9 5 9 Cisco CRS 6 0 1 5 CRS
61. gt gt 1 Cisco CRS Cisco CRS Cisco CRS Cisco CRS Cisco CRS Cisco CRS IP 1 4 Cisco CRS
62. Cisco CRS Cisco CRS IP 5 14 5 14 Cisco CRS 6 0 1 5
63. Cisco CRS 6 0 1 3
64. fF Cisco CRS 6 0 1 4
65. Cisco CRS Cisco CRS sch ini sch ini
66. Cisco CRS Cisco CRS Cisco CRS Administration Guide Cisco CRS Cisco CRS Cisco CRS 1 1 Cisco CRS Cisco CRS 6 0 1 1 Cisco CRS 1 1 Cisco CRS rd 42 CCDR 0 HP cer CCDR 0 gt
67. CSQ Cisco CRS 6 0 1 a 3 30 30 30 60 60 60 CSQ
68. 7 8 8 9 9 10 10
69. 3 15 3 17 3 19 A 2 AGT_RELOGIN 32767 CLOSE_CAD 32766 CONNECTION_DOWN 32765 CRS_FAILURE 32764 AGT_RNA 32763 AGT_OFFHOOK 32762 A
70. 30 30 30 60 60 60 LDL o 8
71. Cisco CRS 6 0 1 a 3 setHistMaxRecCount setHistMaxRecCount Cisco CRS Historical Reports Administrator and Developer Guide Cisco CRS Cisco CRS
72. Unified CCX 1 10 1 Cisco CRS 6 0 1 3 a VD
73. hrcConfig ini 2 12 sch ini 2 15 Cisco CRS 6 0 1 6 Cisco CRS Cisco CRS Jvm stdout s Cisco CRS 6 6 Servlet 6 7 Cisco CRS Cisco CRS Cisco CRS
74. 11 4 4 29 Cisco CRS 6 0 1 4 Cisco CRS 4 1 4 1
75. Cisco CRS 6 0 1 3 i CSQ CSQ CSQ Cisco CRS 1 I CRS s Cisco
76. EE CSQ 30 60 CSQ CSQ Cisco CRS 6 0 1 3
77. CSQ CSQ CSQ CSQ Cisco CRS 6 0 1 3 CSQ CSQ
78. gt Lg 939 lt 4 7 Cisco CRS 6 0 1 2 _ CRS hrcConfig ini Cisco CRS Historical Reports Cisco CRS Program Files
79. 3 6 4 2 1 Cisco CRS 2 3
80. Cisco CRS 6 0 1 3 Unified CM Unified CCX ANI Unified CCX
81. Se Cisco CRS 6 0 1 4 _ 1 CRS gt gt 2
82. 5 7 8 9 5 9 pa Cisco CRS defaultExportPath Cisco CRS Cisco CRS Historical Reports Reports Cisco CRS Program Files
83. 3 44 Cisco CRS 6 0 1 3 Da CSQ CSQ CSQ CSQ
84. 30 30 30 60 60 60 FE CSQ Cisco CRS 6 0 1 a 3
85. 4 5 A lL 6 etd 5 3 Cisco CRS 6 0 1 a 3 7
86. hrcConfig ini PDF E Acrobat PDF pdf Adobe Acrobat Reader CSV j Excel XLS Microsoft Excel Microsoft Word RTF XML Cisco CRS 6 0 1 5
87. CCDR DN Cisco CRS 6 0 1 3 T T T
88. Cisco CRS 6 0 1 3
89. Cisco CRS CSQ
90. E E Cisco CRS Editor Windows Cisco CRS Cisco CRS Cisco CRS Cisco CRS Cisco CRS ES Cisco CRS Jnified CCX ACD CTI IVR P Cisco CRS XML Cisco CRS Cisco CRS
91. n7 n7 n7 Cisco CRS 6 0 1 3 n2 n2 1 n2 n3 n3 1n3 Wy n4 n4 1 n4 n5 1 n5 1n5 n6
92. Error Monitoring Not Allowed CSQ Error Agent Not Logged In Error Invalid Input Error Other ID Cisco CRS Cisco CRS
93. CCDRI Cisco CRS 6 0 1 4 j ID 1 CCDR 4 15 eo rp
94. 30 60 30 30 30 60 60 60
95. Cisco CRS 5 5 5 6 5 6 wn 1 Cisco CRS 2 3
96. Unified EIM Unified WIM SS Unified EIM Unified WIM MS SQL 2000 Cisco CRS Unified EIM Unified WIM Cisco CRS Administration Guide Cisco CRS
97. 0 37 15 0 45 47 0 47 15 0 60 ID CSQ CSQ 4
98. Cisco CRS Editor 3 CSV CMT E Excel XLS Microsoft Excel F Cisco CRS Cisco CRS 6 0 1 FI 6 G TCP IP
99. Cisco CRS 100 Cisco CRS 1 10 i 1 i Cisco CRS 6 0 1 a 3
100. Cisco 1 Cisco CRS gt 5 2 cmd 5 3 3 6 3 cd program files wfavvid Enter CRS program files Cisco CRS 6 0 1 6 4 5 6 7 8 9 setsqllogging dbusername dbpassword on a dbpassword
101. CSQ CSQ CSQ CSQ CSQ CSQ CSQ CSQ
102. Cisco CRS 6 0 1 3 Unified Unified CM Cisco CRS CTI 1 CCX Unified IP IVR 1
103. Unified CCX ACD ASR Cisco CRS Cisco CRS Cisco CRS Cisco CRS 6 0 1 1 6 C Cisco CRS 1 4 1 6 1 3 Cisco CRS 2 8 CiscoSch log 6 2 6 3 CiscoSchPrintExport log 6 2 6 3 Cisco Unified Email Interaction Manager 3 60 3 61 3 63 3 64 Cisco Unified Web Interaction Manager 3
104. CSQ CM_FAILOVER 32757 Unified CM Cisco CRS 6 0 1 A Cisco CRS PHONE UP 32756 CALL ENDED 32755 Unified CCX 1 2 Unified CCX 1
105. Unified CCX Unified IP IVR ID Cisco CRS Unified CCX Unified IP IVR de see
106. 1 2 2 1 TT Cisco CRS 6 0 1 a 3
107. ID 1 DN 1 Unified CCX 2 CTI 3 1 Unified CCX Unified IP IVR Cisco CRS 6 0 1 3
108. Cisco CRS 6 0 1 3 FE
109. CSQ CS0Q CSQ CSQ CSQ CSQ CSQ CSQ CSQ CSQ Unified CM Uni
110. Cisco CRS 6 0 1 3 A Cisco CRS 30 60
111. 1 DN1 1 Unified CCX 2 CTI If Originator Type is 3 this field shows the telephone number of the caller DN 1 Unified CCX 2 CTI 3
112. Cisco CRS 6 0 1 4 _ Enter 9 1 2 4 13
113. Cisco CRS 6 0 1 4 SS Cisco CRS http www cisco com en US partner products sw custcosw ps1846 products_user _guide_list html 4 2 CRS 4 2
114. CSQ CSQ CSQ 100 Cisco CRS 6 0 1 3 30 60 Ss
115. Unified CCX Unified CM Unified CCX Unified CCX lt Unified CCX gt Cisco Agent Desktop 0 Cisco CRS 6 0 1 3
116. in ee Unified CM Cisco CRS CTI Agent Name Unified CCX Unified CCX Unified IP IVR 1 _ccdrVarl Unified CCX Unified IP IVR 2 _ccdrVar2 Unified CCX Unified IP IVR 3 _ccdrVar3
117. 2 Cisco CRS 6 0 1 4 _ 3 4 Microsoft Excel Excel7 0 Acrobat PDP pdf Adobe Acrobat Reader CSV CSV Excel XLS Xls Microsoft Exce
118. Cisco CRS Cisco CRS 1 hrcConfig ini LogLevel sch ini LogLevel Cisco CRS
119. Cisco CRS 4 7 1 4 8 2 3 gt 6 3 gt
120. Cisco CRS 6 0 1 A Cisco CRS CRS A 2 A 2 RS Cisco CRS 6 0 1 A Cisco CRS Cisco A Desktop Cisco Agent Desktop Cisco Desktop Administrator CRS Ea
121. FTP Cisco CRS Java bean Unified IP IVR Cisco CRS Cisco Unified Contact Center Express Cisco Unified IP IVR DTMEF Z Cisco CRS Cisco CRS Gisco CRS 6 0 1 19
122. Cisco CRS 6 0 1 3 1 IVR 2 Unified CCX Unified IPIVR 4 5 CTI DN Unified CCX CTI DN
123. 3 1 Unified CCXI 3 8 Unified CCX Unified CCX Unified CCX Unified CCX Unified CCX Unified CCX 11 Unified CCX Unified CCX Unified CCX Unified CCX Unified CCX Unified CCX 3 15 Unified CCX Unified CCX Unified CCX
124. CSQ CSQ 0 0 1 DN 2 CTI CCDR ID ID ID ID
125. Cisco CRS 6 0 1 3 Unified CM Unified CCX
126. Cisco CRS 6 0 1 3 ANI ACD ACD
127. Unified IP IVR Unified IP IVR Cisco CDS Cisco CRS CDS Unified CM o K Cisco CRS Cisco CRS 6 0 1 Cisco CRS Cisco CRS Cisco CRS Cisco CRS Cisco CRS
128. T T Unified EIM Unified WIM Cisco CRS 6 0 1 3 Unified EIM Unified WIM MS SQL 2000 Cisco CRS Unified EIM Unified WIM IP Cisco CRS Administration Guide Cisco CRS Unified CCX
129. IF Cisco CAD Installation Guide Cisco CAD x xw Courier lt html gt lt title gt Cisco Systems Inc lt title gt lt html gt lt gt ASCII Cisco com Cisco Cisco Cisco CRS 6 0 1 a I Cisco com URL Cisco http www cisco com techsupport URL Cisco http www cisco com URL Cisco http www cisco com public countries_languages shtml
130. Unified CCX 3 67 Unified CCX Unified CCX 3 68 Unified CCX Unified CCX Unified CCX Unified CCX Unified CCX Unified IP IVR 1 Cisco Unified Contact Center Express Unified CCX 2 Cisco Unified IP IVR Unified IP IVR Cisco CRS Cisco CRS 6 0 1 3 Cisco CRS j 8 Et i 4 4
131. chc 1 CRS 2 gt gt Cisco CRS 6 0 1 4 3
132. 100 100 CSQ CSQ 100 CSQ 100
133. Cisco Press URL Cisco Press http www ciscopress com Internet Protocol Journal Cisco URL Internet Protocol Journal http www cisco com ip j URL Cisco http www cisco com en US products index html Networking Professionals Connection Cisco URL http www cisco com discuss networking Cisco Cisco URL Cisco http www cisco com univercd cc td doc abtunicd 136957 htm Cisco
134. ANII Unified CCX Unified CCX 1 el 10 1 5 CSQ CSQ CSQ 3 1 10 Cisco CRS 6 0 1 3
135. 10 Unified CCX Unified IP IVR Cisco CRS 6 0 1 3
136. CSQ CSQ CSQ CSQ CSQ CSQ
137. CiscoAppReportsInstall exe Windows i r Pe27 6 2 1 Cisco CRS 2 2 Cisco CRS 2 6 Cisco CRS 2 8 2 11 2 17 Cisco CRS 6 0 1 2 _ Cisco CRS Cisco CRS ot ja
138. MIB H Cisco CRS CTI ICME Unified ICME cisco CRS 6 0 1 ED IP Phone Agent Unified CCX Cisco IP IVR DTMEF J Java
139. ID ID ID il ID CSQ Unified CCX CSQ CSQ
140. 3 1 Unified CCX Unified IP IVR Cisco CRS 6 0 1 a 3 CCX Unified IP IVR Unified Unified CM Cisco CRS CTI 1
141. Cisco CRS 6 0 1 a 3 CSQ CS CSQ CSQ Q CSQ CSQ CSQ CSQ CSQ
142. 1 Cisco CRS 2 3 Cisco CRS i ade 4 3 4 3 rl Cisco CRS 6 0 1 4 _
143. Unified EIM Unified WIM MS SQL 2000 Cisco CRS Unified EIM Unified WIM IP Cisco CRS Administration Guide Cisco CRS Cisco CRS 6 0 1 3 CSQ CSQ CSQ
144. i bd a 73883 bo 6 ob bbs 1 4 15 2 4 16 3 4 17 4 4 15 5 4 12 Cisco CRS 6 0 1 4 _ 6 4 12 7 4 12 8 4 12 9 4 12 10 4 12 11 4 12 12 4 12 13
145. Cisco CRS 6 0 1 3 N NN n N n N n N n NN N
146. CRS Cisco CRS 6 0 1 4 1 1 4 2 4 3 4 7 3
147. CSQ CSQ CSQ CSQ CSQ 3 Unified CCX 0 Unified CCX i Unified CCX Unified CCX ACD Unified CCX ACD Unified CCX Unified CCX Unified CCX
148. IVR Cisco CRS Cisco CRS Editor Cisco CRS 1 Cisco CRS C CDP Cisco Cisco CRS Cisco Customer Response Solutions Cisco Unified Contact Center Express U Cisco Unified IP IVR Unified IP IVR ATM Cisco CDP LAN WAN CDP SNAP LAN
149. Cisco CRS 8 Cisco CRS 2 5 Cisco CRS Cisco CRS Cisco CRS 6 0 1 a 2 _ Cisco CRS IT 9 Cisco CRS IP Cisco CRS Cisco CRS 10 11 Windows Cisco CRS
150. CSQ Cisco CRS 6 0 1 a 3 CCDR CCDR CCDR Cisco CRS CCDR
151. 3 23 En 3 25 3 28 3 29 3 31 3 34 3 35 3 47 3 50 3 51 CS0 3 38 3 40 3 44 3 52 CCDR 3 54 3 58 3 60 3 63 3 64 3 72 3 67 3 68 3 70 Cisco CRS 6 0 1
152. Unified CCX Unified IP IVR Unified CCX Unified IP IVR Unified CCX Unified IP IVR Cisco Unified Communications VoIP PSTN TDM PBX VoIP Unified CM 2
153. CSQ CSQ CSQ Unified EIM CSQ Cisco CRS CSQ 30 60 CSQ CSQ CSQ
154. 3 17 i amac fied CCX Unified CCX Unified CCX Cisco CRS 6 0 1 3 3 1 Unified CCX Unified CCX Unified CCX 3 21 Unified CCX U
155. n N n N Cisco CRS 6 0 1 a 3 Unified CCX Unified IP IVR WR eae
156. 30 60 CSQ CSQ CSQ Cisco CRS CSQ
157. 4 4 4 11 4 2 a 0 nh 2 4 3 4 11 4 2
158. Cisco Cisco Cisco Cisco URL http www cisco com en US support index html Cisco Cisco com ID ID URL http tools cisco com RPF register register do EI Cisco Product Identification Tool Cisco Cisco Get Tools amp Resources All Tools A Z A Z Cisco Product Identification Tool Cisco ID
159. EF Su 1 Cisco CRS 2 3 4 4 9 4 4 4 5 4 6 5 9 Cisco CRS
160. Cisco CRS Cisco CRSHistorical Reports Administrator and Developer Guide Cisco CRS 3 2 3 6 3 72 Cisco CRS 6 0 1 3 Cisco CRS 3 1 Cisco CRS 3 6
161. Cisco CRS 6 0 1 K Cisco CRS CiscoWorks NMS CSQ M Mcs Cisco CRS MIB SNMP CMIP SNMP CMIP MIB MIB Cisco CRS
162. CSQ CSQ CSQ CSQ CSQ Cisco CRS 6 0 1 3 CSQ CSQ CSQ CSQ CSQ C
163. Cisco CRS Cisco CRS Cisco CRS PA b gt g Windows http www microsoft com globaldev handson user 2kintlsupp mspx Cisco CRS 6 0 1 2 y E 6 0 1 Cisco CRS Cisco CRS
164. Unified CCX ACD Unified CCX Bs at ni Unified CM
165. 4 13 14 1 7 4 11 4 12 4 12 4 13 4 14 4 16 4 17 1 CRS 2 CRS Cisco CRS 6 0 1 4 Ik Es
166. Cisco CRS Cisco CRS Unified CM Cisco CRS Cisco CRS Cisco CRS Unified CM Cisco CRS 6 0 1 Cisco Unified Contact Center Enterprise Unified CCE Unified CCE ACD ACD Unified CCE ACD CTI IVR Cisco Unified Contact Center Express Unified CCX Unified CCX Cisco Customer Response Solutions Cisco CRS IP web Unified CCX Unified CCX Unifie
167. CSQ Cisco CRS 6 0 1 a 3 CSQ CSQ CSQ 1 wl I
168. 2004 10 26 lt 0 00 00 2004 10 26 0 00 00 CRS 17 21 120760 EE 1 4 7 4 7 1 6 Cisco CRS 6 0 1 1 Cisco CRS 4 5 13 1 7 1 7 4 1 4 4 5 4 4 10
169. 5 9 5 12 5 13 5 15 Cisco CRS 6 0 1 5 Cisco CRS q159 59 n 3
170. hrcConfig ini database HistoricalReportsScheduler mdb NumOfMissedScheduleRuns 0 1 Missed_daily 1 0 1 Missed_weekly 1 0 1 Cisco CRS 6 0 1 a 2
171. Cisco CRS dbrsername exit Cisco CRS 1 2 3 getlogging dbusername dbpassword gt gt filename Cisco CRS dbusername dbpassword filename setsqllogging dbusername dbpassword off Cisco CRS dbusername dbpassword exit 7 Cisco Servlet Servlet jvm stdout Cisco CRS wfavvid tomcat
172. FARD AgiD pg EE CRS Cisco CRS 6 0 1 4 _ 4 5 4 6 4 7
173. Cisco CRS Administration Guide Cisco CRS Cisco CRS 6 0 1 2 Cisco CRS 1 2 3 4 5 6 7 Cisco CRS Administration Cisco CRS Administration Cisco CRS Administration Guide Cisco CRS Cisco CRS Administration Web Cisco CRS gt
174. CCDR Unified CCX 3 54 CCDR Unified CCX Unified CCX Unified IP IVR Unified CCX CSQ Unified CCX 3 60 Unified CCX 3 63 Unified CCX CSQ CSQ 3 64 Unified CCX CSQ CSQ
175. lt Unified CCX gt Cisco Agent Desktop 0
176. Cisco CRS 6 0 1 5 6
177. PSIRT security alert cisco com psirt cisco com Cisco CRS 6 0 1 k I PSIRT 1 877 228 7302 1 408 525 6532 D Pretty Good Privacy PGP GnuPG Cisco PSIRT PGP 2 x 9 x PSIRT URL Security Vulnerability Policy Contact Summary http www cisco com en US products products_security_vulnerability_policy html PGP
178. 7 7T 15 Cisco CRS 6 0 1 a 3 CSQ CSQ CSQ LN EA LN CSQ CSQ CSQ CSQ CSQ CSQ CS
179. CSQ CSQ 10 1 Eb CSQ gt CSQ Cisco CRS 6 0 1 3 1
180. Cisco CRS 6 1 6 2 6 6 Cisco CRS Cisco CRS 6 3
181. Cisco Cisco Cisco URL http www cisco com offer subscribe Cisco Product i Guide Cisco Cisco Cisco Product Quick Reference Guide Cisco URL i Cisco http www cisco com go guide Cisco Marketplace Cisco URL Cisco Marketplace http www cisco com go marketplace Cisco CRS 6 0 1 k Cisco Press
182. Cisco Cisco cisco Cisco URL http www cisco com en US products products_security_vulnerability_policy html Cisco Cisco Cisco URL Cisco 4 http www cisco com go psirt Product Security Incident Response Team Really Simple Syndication PSIRT RSS feed URL PSIRT RSS feed http www cisco com en US products products_psirt_rss_ feed html 2 Cisco Cisco Cisco
183. 5 2 5 4 5 9 5 12 1 2 Cisco CRS 6 Cisco CRS 6 0 1 5 5 2 5 4 5 9 5 9 5 13 Cisco CRS gt
184. 6 0 1 10 MRCP RTSP MCS RTP DN R F 3 TTS ASR SIP E IP
185. CSQ CSQ CSQ CSQ CSQ CSQ CSQ T 0 7T 15 0 15
186. MIB SNMP SNMP Cisco SNMP SNMP SNMP Syslog Cisco 0 RTP Cisco CRS SNMP SNMP MIB SNMP Windows SNMP SNMP SNMP Cisco MIB SNMP Cisco SNMP SNMP MIB NMS SNMP SNMP
187. Cisco CRS sch ini Cisco CRS Historical Reports Scheduler Cisco CRS Program Files 1 2 3 4 hrcConfig ini Cisco CRS sch ini Windows
188. 1 1 1000 1000 KB 1000 KB database SCH Cisco CRS Historical Reports Scheduler sch ini database HistoricalReportsScheduler mdb DRIVER CRS_DATABASE SERVER CRS_DATABASE Cisco CRS IP Cisco CRS 6 0 1 a 2 DATABASE CRS_DATABASE Cisco CRS Cisco CRS UID CRS_DATABASE
189. JTAPI Java JDBC JDBC Java Java SQL Java API Java SQL DBMS SQL Java JDBC DBMS JDBC ODBC Java ODBC JTAPI Java Sun Microsystems JTAPI CTI Cisco CRS Cisco CRS 24 Cisco CRS 6 0 1 8
190. Unified CCX CTI Unified CCX Unified IP IVR CSQ 5 CSQ CSQ
191. a a f Cisco CRS 4 7 4 8 4 9 Cisco CRS Cisco CRS Historical Reports Reports Cisco CRS Program Files report chec report
192. Cisco CRS 6 0 1 5 Cisco CRS Cisco CRS CRS 2 CRS Cisco CRS CRS
193. mn 15 30 31 5
194. 4 3 10 4 3 5 6 11 4 2 5 5 12 4 1 4 4 5 4 5 9 13 4 1 4 8 5 5 1 Cisco CRS Cisco CRS Cisco CRS Cisco CRS CRS Cisco Cisco CRS 6 0 1 1 Cisco CRS Cisco CRS
195. URL http www cisco com en US learning index html Cisco CRS 6 0 1 We Cisco CRS Cisco Customer Response Solutions CRS Cisco CRS PDF Microsoft Excel RTF XML CSV 1 2 Cisco CRS 1 2 1 7 Cisco CRS 6 0 1 1 Cisco CRS Cisco CRS
196. Unified Unified CCX Unified CCX Unified CCX IPIVR CSQ CCDR 1 Unified EIM Unified WIM MS SQL 2000 Cisco CRS Unified EIM Unified WIM
197. A Cisco CRS Cisco CRS Cisco CRS Cisco CRS Administration Guide Cisco CRS Cisco CRS Database Schema Cisco CRS Getting Started with Cisco Unified IP IVR Cisco Unified IP IVR 72 Getting Started with Cisco Unified CCX Cisco Unified CCX A1J Cisco CRS Installation Guide Cisco CRS Cisco CRS Historical Reports Administrator and Developer Guide Cisco CRS Cisco CRS Servicing and Troubleshooting Guide Cisco CRS Cisco CRS 6 0 1 gt hms a 7
198. 6 4 3 3 3 28 CSV 5 7 Cisco CRS 6 0 1
199. Windows eal gt gt Cisco CRS gt Cisco CRS gt Cisco CRS
200. yU h el 8 Cisco CRS 6 0 1 DTMF T TTS TTS TTS TTS Cisco CRS
201. Cisco CRS Program Files Cisco CRS Servlet histRepClientsServlet Servlet Cisco CRS Servlet IP Cisco CRS 6 0 1 6 jvm stdout Cisco CRS ee ee edt Re ei jvm stdout jvm stdout Cisco CRS histRepClientsServlet
202. Unified Unified CCX Unified CCX Unified CCX IPIVR FP a 5 Ly wa a zt Cisco CRS 6 0 1 2 _ Cisco CRS
203. Sp j 4 4 lt Cisco CRS 3 8 3 9 3 11 3 1 3 15 3 17 3 19 3 21 3 23 3 28 3 28
204. Ey 6 1 6 E VCN 5 7 5 9 5 9 5 13 5 14 5 14 5 15 6 1 6 2 6 3 6 3 6 4 6 5 6 6 6 6 Servlet 6 7 Cisco CRS 6 0 1 A Cisco CRS A 1 A 2 A 2 AGT_RELOGIN A 3 CLOSE_CAD A 3 CONNECTION_DOWN A 3 CRS_FAILURE A 4 AGT_RNA A 4 AGT_OFFHOOK A 4 AGT_RCV_NON_ICD A 4 AGT_LOGON A 5 PHONE_DOWN A 5 WORK_TIMER_EXP A 5 CM_FAILOVER A 5 PHONE_UP A 6 CALL_ENDED A 6 DEVICE_RESTRICTED A 6 LINE_RESTRICTED A 7 Cisco CRS 6 0 1 ER Ll Cisco Customer Response Solutions Cisco Customer Response Solutions CRS 6 0
205. 6 3 Cisco CRS 6 0 1 6 Cisco CRS Cisco CRS 6 6 3 Servlet Cisco CRS 6 7 Servlet Cisco CRS 6 2 6 6 Cisco CRS Cisco CRS System name session no_CiscoAppReportsN log I
206. OA Cisco Agent Desktop Cisco CRS 6 0 1 a 3 ID ID ID ID
207. 5 Cisco CRS 39 Cisco CRS Cisco CRS 6 Cisco CRS IP Cisco CRS Cisco CRS 7 8 Windows Cisco CRS 9 lt Et Ht ean 2 1 Cisco CRS 2 2
208. Cisco CRS JTAPI en HTTP Web De ul D DTMF DTMF Unified CCX DTMF IVR Gisco CRS 6 0 1 5
209. CISCO CISCO EE AN CCVP Cisco Cisco Square Bridge Cisco Systems Inc Changing the Way We Work Live Play and Learn Cisco Systems Inc Access Registrar Aironet BPX Catalyst CCDA CCDP CCIE CCIP CCNA CCNP CCSP Cisco Certified Internetwork Expert Cisco IOS Cisco Press Cisco Systems Cisco Systems Capital Cisco Systems Cisco Unity Enterprise Solver EtherChannel EtherFast EtherSwitch Fast Step Follow Me Browsing FormShare GigaDrive HomeLink Internet Quotient IOS iPhone IP TV iQ Expertise iQ iQ Net Readiness Scorecard iQuick Study LightStream Linksys MeetingPlace MGX Networki
210. Cisco CRS 6 0 1 3 Unified CCX Unified IP IVR Unified IP IVR
211. show Cisco CRS 6 0 1 I Cisco com Ctrl S Cisco com Cisco com Cisco com Cisco com Contacts Feedback HE at S3 S4
212. session no 0 W hreConfig ini N 1 hrcConfig ini hrcConfig ini 2 12 6 4
213. Oa le re ee Cisco CRS CSQ Cisco CRS 6 0 1 a 3 CSQ CSQ CSQ CSQ CSQ 30 60
214. RTP IPv6 RTP RTP Cisco CRS Cisco CRS Cisco CRS 6 0 1 SNMP
215. 4 3 4 7 4 8 4 2 4 4 4 7 4 9 1 7 3 3 3 34 2 17 4 6 CiscoPrintExport log 6 5 CiscoSch log 6 5 4 2 5 5 5 6 5 10 5 15 4 9 TE 4 1 4 16 4 17 5 7 4 17 HH 5 8 Cisco CRS 6 0 1 6 7 Cisco CRS 1 4 1 5 1 6 1 5 1 6 Nl Cisco CRS 1 5 5 7 5 10 1 7 3 58 3 3 3 31 3 68 4 9 4 6 2 13 6 3 1 7 3 4 3 51 3 4 3 47 3 4 3 38 3 4 3 40
216. 10 CSQ CSQ oly CSQ CSQ CSQ Cisco CRS CSQ CSQ
217. 6 0 1 Cisco Unified Communications LT Unified CM Cisco CRS web CTI PBX ID CTI CTI ACD PBX CTI Unified IP IVR CTI Unified CCX CTI Cisco Cisco
218. Unified CCX DEVICE_RESTRICTED 32754 Unified CM RmCm Cisco CRS 6 0 1 A Cisco CRS Unified CM GUI Default Device Profile Configuration Allow Control of Device from CTI CTI Unified CM Cisco Unified Communications Manager tp th LINE_RESTRICTED 32753
219. defaultExportPath defaultExportPath i 209 165 200 225 F CRS_REPORTSA showUserNameOnReport Cisco CRS 6 0 1 2 _ logLevel 1 2 3 1 NumOfLogFiles MaxSizeOfLogFiles A 1 1 10 MaxSizeOfLogFiles KB
220. CSQ CSQ CSQ 0 CSQ CSQ 30 60 CSQ CSQ CSQ CSQ
221. DVD DVD DVD Cisco DVD Cisco URL HTML PDF http www cisco com univercd home home htm DVD DVD Cisco com URL Cisco Marketplace Product Documentation Store DVD DOC DOCDVD DOC DOCDVD SUB http www cisco com go marketplace docstore Cisco com Cisco Marketplace URL Product Documentation Store Cisco http www cisco com go marketplace docstore ID URL http tools cisco com RPF register register do Cisco CRS 6 0 1
222. XV XVi Ny Xiii Xiv xvii xvii Cisco CRS 6 0 1 a 1 1 1 2 Cisco CRS 12 Cisco CRS 1 4 1 6 Cisco CRS 16 1 7 1 7 2 2 1 2 1 Cisco CRS 2 2 Cisco CRS 2 5 Cisco CRS 2 6 Cisco CRS 2 8 2 11 hrcConfig ini 2 12 sch ini 2 15 2 17 3 3 1 3 2 3 6 3 8 3 9 3 11 3 13 3 15 Cisco CRS 6 0 1 3 17 3 19 3 21
223. nt 1 2 3 1 CRS
224. 6 3 2 17 6 6 4 15 6 1 4 16 4 4 4 6 3 5 3 68 4 2 4 3 5 6 4 2 4 5 4 6 5 9 5 11 Cisco CRS 2 6 Cisco CRS 2 5 4 3 4 2 4 4 5 4 4 10 4 11 4 1 4 4 5 4 4 6 1 3 6 6 4 14 4 13 4 15 4 11 4 15 4 16 3 2 3 15 A 2 a 3 2 3 11 4 3 3 3 3 25 4 8 3 2 3 17 4 4 4 5 4 6 3 2 3 13 4 3 3 4 6 3 23 3 2 3 8 3 3 3 21 3 2 3 9 3 3 3 19 3 3 3 29
225. Cisco CRS Cisco CRS NETWORK CRS_DATABASE Cisco CRS Cisco CRS DRIVER Cisco CRS CRS_DATABASE_ALTERNATIVE SERVER Cisco CRS CRS_DATABASE_ALTERNATIVE IP Cisco CRS DATABASE Cisco CRS CRS_DATABASE_ALTERNATIVE Cisco CRS NETWORK Cisco CRS CRS_DATABASE_ALTERNATIVE TCP IP d
226. 30 60 3 44 Unified CCX Unified CCX Unified CCX 4 3 47 Unified CCX Unified CCX 3 50 Unified CCX Unified CCX Unified CCX 3 51 Unified CCX Unified CCX Unified CCX CSQ 3 52 Unified CCX Unified CCX Unified CCX CSQ Cisco CRS 6 0 1 3 3 1
227. Unified CCX ACD ACD ACD Unified CCX Cisco CRS 6 0 1 3 ACD Unified CCX ACD Unified CCX ACD Unified CCX 1
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239. CiscoSch log CiscoSchPrintExport log 6 3 6 3 6 4 6 5 Cisco CRS 6 0 1 6 _ System name session no_CiscoAppReportsN log Cisco CRS Historical Reports logs Cisco CRS Program Files Cisco CRS System name session no Cisco CRS System name
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242. Missed_monthly 1 0 1 Missed_once 1 0 1 logLevel 1 2 3 4 3 5 15 6 3 Cisco CRS 6 0 1 2 _ Au Windows Cisco CRS
243. TAC Service Reguest Tool TAC S3 S4 TAC Cisco TAC URL http www cisco com techsupport servicerequest S1 S2 Cisco TAC S1 S2 Cisco S1 S2 61 2 8446 7411 1 800 805 227 32 2 704 55 55 1 800 553 2447 Cisco TAC URL http www cisco com techsupport contacts Cisco CRS
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245. CISCO Cisco CRS 6 0 1 Cisco Unified Contact Center Express Cisco Unified IP IVR 2007 7 Americas Headquarters Cisco Systems Inc 170 West Tasman Drive San Jose CA 95134 1706 USA http www cisco com Tel 408 526 4000 800 553 NETS 6387 Fax 408 527 0883 CISCO Cisco TCP UCB UCB UNIX 1981 CISCO
246. CSQ Cisco CRS 6 0 1 3 CSQ 100 CSQ 100 CSQ CSQ CSQ 100
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253. ACD Unified CCX ACD Unified CCX 1 ACD Unified CCX ACD Unified CCX ACD Unified CCX Cisco CRS 6 0 1 3
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256. 32763 Unified CCX AGT_OFFHOOK 32762 AGT_RCV_NON_ICD 32761 CAD IP CRS Cisco CRS 6 0 1 A Cisco CRS AGT LOGON 32760 PHONE DOWN 32759 WORK_TIMER_EXP 32758
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262. GT_RCV_NON_ICD 32761 AGT_LOGON 32760 PHONE_DOWN 327659 Cisco CRS 6 0 1 A Cisco CRS WORK_TIMER_EXP 327658 CM FAILOVER 327657 PHONE_UP 327656 CALL ENDED 327655 DEVICE RESTRICTED 32754 LINE_RESTRICTED 32753 AGT_RELOGIN 32767 CLOSE_CAD 32766 CAD CONNECTION_DOWN 32765 IP CAD Cisco CRS 6 0 1 A Cisco CRS CRS_FAILURE 32764 CRS AGT_RNA
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266. Unified IP IVR ID ID CRS ID 1 ID 1 ID 0 Cisco CRS 3 x Unified CCX 1 Unified IP IVR
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268. d CCX Unified CCX Cisco Unified Contact Center Express Unified CCX Cisco Unified Contact Center Express Unified CCX Unified CCX Unified CCX Cisco Unified E Mail Interaction Manager Unified EIM Unified EIM SLA HTML Cisco Unified Intelligent Contact Management Enterprise Unified ICME ACD Unified CCE IPCC
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273. ng Academy Network Registrar Packet PIX ProConnect ScriptShare SMARTnet StackWise The Fastest Way to Increase Your Internet Quotient TransPath Cisco Systems Inc Cisco 0705R Internet IP IP Cisco CRS 6 0 1 2007 Cisco Systems Inc ix ix xi xi Cisco com xii DVD xii xi Xiii Cisco Cisco wxiii xv Cisco
274. nified CCX Unified CCX 3 23 Unified CCX 0 Unified CCX 3 25 Unified CCX Unified CCX Unified CCX Unified CCX Unified CCX Unified IP IVR 3 28 Unified CCX Unified CCX Unified IP IVR Unified CCX Unified CCX Unified CCX Unified CCX Unified CCX 3 34 Unified CCX Unified CCX Cisco CRS 6 0 1 3 3 1
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276. rtsInstall exe 14 39 Cisco CRS 5 Cisco CRS Cisco CRS 6 Cisco CRS 7 Program Files 3
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